Users Guide

NOTE: SupportAssist Collection takes more than 10 minutes to complete when performed from OS/iDRAC while OMSA 10.1.0.0 is
running with it.
If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection, then you can
provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install software or download tools
from Dell and without having access to the Internet from the server operating system or iDRAC.
You can generate a health report of the server and then export the Collection log:
● To a location on the management station (local).
● To a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). To export to a network
share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated network port is required.
● To Dell EMC.
The SupportAssist Collection is generated in the standard ZIP format. The collection may contain the following information:
● Hardware inventory for all components (includes system component configuration and firmware details, Motherboard System Event
Logs, iDRAC state information and Lifecycle Controller logs).
● Operating system and application information.
● Storage Controller logs.
● iDRAC Debug Logs.
● It contains an HTML5 viewer, that can be accessed once the collection is complete.
● The collection provides a massive amount of detailed system information and logs in a user friendly format that can be viewed without
uploading the collection to the Tech Support site.
After the data is generated, you can view the data which contains multiple XML files and log files.
Each time the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information such as the
user who initiated the report, interface used, and the date and time of export.
On Windows, If WMI is disabled, OS Collector collection stops with an error message.
Check the appropriate privilege levels and make sure there is no firewall or security settings that may prevent from collecting the registry
or software data.
Before generating the health report, make sure:
● Lifecycle Controller is enabled.
● Collect System Inventory On Reboot (CSIOR) is enabled.
● You have Login and Server Control privileges.
使用 iDRAC Web 界面手动生成 SupportAssist 收集
要手动生成 SupportAssist 收集，请执行以下操作：
1. 在 iDRAC Web 界面中，转至维护 > SupportAssist。
2. 如果未为 SupportAssist 注册服务器，则会显示 SupportAssist 注册向导。单击取消 > 取消注册。
3. 单击开始收集。
4. 选择要包含在收集中的数据集。
5. 您可以选择筛选 PII 收集。
6. 选择需要将 Collection 保存到的目标。
a. 如果服务器已连接到互联网，并且立即发送选项已启用，则选择此选项将收集日志导出到 Dell EMC SupportAssist。
b. 保存在本地选项允许您在本地系统中保存生成的 Collection。
c. 保存到网络选项可将生成的 Collection 保存到用户定义的 CIFS 或 NFS 共享位置。
注: 如果已选择 保存到网络 且没有可用的默认位置，则所提供的网络详细信息将保存到未来收集的默认位置。如果默认位
置已存在，则收集将仅使用指定的详情一次。
如果已选择保存到网络选项，则用户提供的网络详细信息将另存为默认值（如果未保存之前的网络共享位置），以用于今后进行
的任何收集。
7. 单击收集以继续生成 Collection。
8. 如果出现提示，请接受最终用户级别协议 (EULA)以继续。
如果存在以下状况，则 OS 和应用程序数据选项将变为灰色且不可选：
● 主机操作系统中未安装或运行 iSM，或
● 已从 iDRAC 中移除 OS Collector，或
● 在 iDRAC 中已禁用 OS-BMC 直通功能，或
iDRAC 中的 SupportAssist 集成 317