Users Guide
Introduction
Use this guide to learn how to identify and troubleshoot the Dell PowerEdge server issues.
In particular, this guide:
• Provides troubleshooting procedures for issues related to Server Operating System, Server Hardware, and Server Management
Software.
• Provides an overview of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting.
• Lists Dell PowerEdge server error messages and their probable causes, and provides the actions recommended to correct them.
NOTE: This guide does not cover every possible issue that might occur on Dell PowerEdge servers, however focuses on
issues that are frequently encountered or are frequently asked questions.
Topics:
• Audience
• Recommended tools
• Documentation resources
• Safety instructions
Audience
The information in this troubleshooting guide is intended primarily for administrators, who are responsible for managing the Dell
PowerEdge servers, however might be useful for all users of Dell servers.
Recommended tools
Lists the basic tools and equipment necessary to perform troubleshooting tasks on the Dell PowerEdge servers.
• Key to the bezel lock
The key is needed only if your system includes a bezel.
• Phillips #1 screwdriver
• Phillips #2 screwdriver
• Torx #T30 screwdriver
• 1/4 inch flat head screwdriver
• #4 nut driver
• Plastic scribe
• Wrist grounding strap
• ESD mat
You need the following tools to assemble the cables for a DC power supply unit:
• AMP 90871-1 hand-crimping tool or equivalent
• Tyco Electronics 58433-3 or equivalent
• Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).
Documentation resources
This section provides information about the documentation resources for your system.
To view the document that is listed in the documentation resources table:
• From the Dell EMC support site:
1
Introduction 7