Users Guide

Running diagnostics

Running diagnostics help you to identify the cause for a system issue. The diagnostics test your system hardware without requiring

additional equipment or risking data loss.

Topics:

• Receiving automated support with SupportAssist

• PSA/ePSA Diagnostics

• Debugging mini crash dump files using by WinDbg in Windows operating system

Receiving automated support with SupportAssist

Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and

networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits:

• Automated issue detection — SupportAssist monitors your Dell EMC devices and automatically detects hardware issues, both

proactively and predictively.

• Automated case creation — When an issue is detected, SupportAssist automatically opens a support case with Dell EMC Technical

Support.

• Automated diagnostic collection — SupportAssist automatically collects system state information from your devices and uploads it

securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.

• Proactive contact — A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.

The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about

SupportAssist, go to www.dell.com/supportassist.

PSA/ePSA Diagnostics

Run the Embedded System Diagnostics (ePSA) if your system does not boot.

Running the PSA Diagnostics

Steps

1. While the system is booting, press <F11> to enter Boot Manager. Alternatively, press <F10> to enter Lifecycle Controller.

2. Use the up and down arrow keys to select System Utilities → Hardware Diagnostics.

NOTE: For systems that do not have Lifecycle Controller, press <F10> to launch the Utility Mode (diags) option.

3. Note down the error code.

The following table describes the PSA/ePSA diagnostics error messages.

PSA and ePSA Diagnostics error codes

NOTE:

For information about the event and error messages generated by the system firmware and agents that monitor

system components, see the Error Code Lookup page at qrl.dell.com

18 Running diagnostics