Users Guide

Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message Description Steps
ePSA 2000-0242 (Not used
with UEFI BIOS)
ePSA- System board - Interrupt
controller - IRQ (d) - %s not
detected
memory error is detected, try
memory modules individually. If
no 2000-0123 memory error & If
diagnostics fail again after the
BIOS is current, contact
Technical Support to resolve the
problem.
2. Repeat the PSA diagnostics
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0243
System board - USB device, IO
board, Daughter Card
An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices
and run the diagnostic again.
Test USB devices in a different
port. Try a known good USB
device.
1. Update to the latest BIOS
version.
2. Repeat the PSA diagnostics
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0244
System board - USB device An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices
and run the diagnostic again.
Test USB devices in a different
port. Try a known good USB
device.
1. Update to the latest BIOS
version
2. Repeat the PSA diagnostics
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0245
System board - USB device An error occurred during the
tests that may involve the USB
controller or ports of the main
system board of the system.
Disconnect any USB devices
and run the diagnostic again.
Test USB devices in a different
port. Try a known good USB
device.
1. Update to the latest BIOS
version.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0251
Event Log - the log contains
failing records.
This relates to BIOS events in
servers only.
1. Update to the latest BIOS
version.
2. Repeat the PSA diagnostics.
PSA NA
ePSA 2000-0261
System board - Data errors. Multiple memory DIMMs failed,
presumed to be caused by
motherboard issues.
1. Update to the latest BIOS
version.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0313
Touchpad - pointing stick/
touchpad not detected
The mouse, touchpad, or
trackstick is not being detected
by the diagnostic tools. Power
the system off, reseat any cable
connection and check the BIOS
to ensure that the touchpad or
mouse has not been disabled.
1. Update to the latest BIOS
version.
2. If your mouse, touchpad, or
pointing stick is
disconnected, reconnect it.
3. For laptops, make sure that
your touchpad is active.
4. If failure continues, contact
Dell Technical Support
Running diagnostics 25