Owner`s manual

ManualsBrandsDell ManualsComputersPowerEdge R210 II Systems E10S

Dell PowerEdge

R210 II Systems

Owner’s Manual

Regulatory Model E10S Series

Regulatory Type E10S002

book.book Page 1 Friday, March 7, 2014 1:35 PM

Summary of content (126 pages)

PAGE 1
book.
PAGE 2
book.book Page 2 Friday, March 7, 2014 1:35 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ © 2013 Dell Inc. Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc.
PAGE 3
book.book Page 3 Friday, March 7, 2014 1:35 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 Front-Panel Features and Indicators . . . . . . . . . . 12 Back-Panel Features and Indicators . . . . . . . . . . 14 . . . . . . 15 . . . . . . . . . . . . . . . . . . . 16 Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 17 System Messages . . . . . . . . . . . . . . . . . . . .
PAGE 4
book.book Page 4 Friday, March 7, 2014 1:35 PM Main Screen . . . . . . . . . . . . . . . . . . . . Memory Settings Screen . . . . . . . . . . . . . . Processor Settings Screen . 29 SATA Settings Screen. . . . . . . . . . . . . . . . 30 Boot Settings Screen . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . 32 Serial Communication Screen . . . . . . . . . . . 33 . . . . . . . . . . . . 34 . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . .
PAGE 5
book.book Page 5 Friday, March 7, 2014 1:35 PM Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 49 Removing the Front Bezel . . . . . . . . . . . . . 49 Installing the Front Bezel . . . . . . . . . . . . . . 49 Opening and Closing the System . . . . . . . . . . . . 50 . . . . . . . . . . . . . . . . 50 Closing the System . . . . . . . . . . . . . . . . . 51 Optical Drive (Optional) . . . . . . . . . . . . . . . . . 52 Opening the System Removing an Optical Drive . . . . . .
PAGE 6
book.book Page 6 Friday, March 7, 2014 1:35 PM Installing the Cooling Shroud . System Memory . . . . . . . . . . . 69 . . . . . . . . . . . . . . . . . . . . . 69 General Memory Module Installation Guidelines . . . . . . . . . . . . . . . 69 Mode-Specific Guidelines . . . . . . . . . . . . . 70 Installing Memory Modules. . . . . . . . . . . . . 71 Removing Memory Modules . . . . . . . . . . . . 73 . . . . . . . . . . . . . . . . . . . . . . . 74 Cooling Fans Removing a Cooling Fan . .
PAGE 7
book.book Page 7 Friday, March 7, 2014 1:35 PM Removing the Control Panel Assembly . . . . . . . 91 . . . . . . . 93 . . . . . . . . . . . . . . . . . . . . . . 93 Installing the Control Panel Assembly System Board 4 Removing the System Board . . . . . . . . . . . . 93 Installing the System Board . . . . . . . . . . . . 95 Troubleshooting Your System Safety First—For You and Your System . . . . . . . . . 97 . . . . . . . . . 97 . . . . . . . .
PAGE 8
book.book Page 8 Friday, March 7, 2014 1:35 PM Troubleshooting a Hard Drive . . . . . . . . . . . . . . . . . . . . . . 109 . . . . . . . . . . . . 110 Troubleshooting an Expansion Card . Troubleshooting the Processor 5 Running the System Diagnostics . Using Online Diagnostics . . . . . 111 . . . . . . . . . . . . . . . 111 Embedded System Diagnostics Features . . . . . . . 112 . . . . . 112 . . . . . . . . . 112 . . . . . . . . . . . .
PAGE 9
book.book Page 9 Friday, March 7, 2014 1:35 PM Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 10
book.
PAGE 11
book.book Page 11 Friday, March 7, 2014 1:35 PM 3 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and Boot Manager" on page 25. Enters System Services, which opens the Dell Unified Server Configurator (USC). The Dell USC allows you to access utilities such as embedded system diagnostics.
PAGE 12
book.book Page 12 Friday, March 7, 2014 1:35 PM Front-Panel Features and Indicators Figure 3-1. Front-Panel Features and Indicators 1 2 3 4 5 Item Indicator, Button, or Connector 1 Power-on indicator/ power button 6 7 Icon 8 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.
PAGE 13
book.book Page 13 Friday, March 7, 2014 1:35 PM Item Indicator, Button, or Connector Icon Description 3 Video connector Connects a monitor to the system. 4 Hard-drive activity indicator Lights up when the hard drive is in use. 5 Diagnostic indicator lights (4) The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights" on page 17. 6 System status indicator Lights blue during normal system operation.
PAGE 14
book.book Page 14 Friday, March 7, 2014 1:35 PM Back-Panel Features and Indicators Figure 3-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 3-2. Back-Panel Features and Indicators 1 2 3 4 5 6 7 8 12 13 Item Indicator, Button, or Connector 1 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card. 2 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card.
PAGE 15
book.book Page 15 Friday, March 7, 2014 1:35 PM Item Indicator, Button, or Connector 9 System status indicator Icon Description Lights blue during normal system operation. Lights amber when the system needs attention due to a problem. 10 System identification button The system identification buttons on the front and back panels can be used to locate a particular system within a rack.
PAGE 16
book.book Page 16 Friday, March 7, 2014 1:35 PM NIC Indicator Codes Figure 3-3. NIC Indicator Codes 1 1 2 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green Network data is being sent or received.
PAGE 17
book.book Page 17 Friday, March 7, 2014 1:35 PM Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 3-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 3-1.
PAGE 18
book.book Page 18 Friday, March 7, 2014 1:35 PM Code 18 Causes Corrective Action Hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 56 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 98. No memory modules detected. See "Troubleshooting System Memory" on page 104. System board failure. See "Getting Help" on page 119. Memory configuration error.
PAGE 19
book.book Page 19 Friday, March 7, 2014 1:35 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Message Causes Corrective Actions BIOS MANUFACTURING MODE detected.
PAGE 20
book.book Page 20 Friday, March 7, 2014 1:35 PM Message Causes Keyboard data line failure. Keyboard stuck key failure. Keyboard cable connector is Reseat the keyboard cable. If improperly connected or the the problem persists, see keyboard is defective. "Troubleshooting a USB Device" on page 98. Manufacturing mode detected. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. Memory Initialization Warning: Memory size may be reduced. Invalid memory configuration.
PAGE 21
book.book Page 21 Friday, March 7, 2014 1:35 PM Message Causes Corrective Actions PCIe Training Error: Expected Link Width is x, Actual Link Width is y. Faulty or improperly installed PCIe card in the specified slot. Reseat the PCIe card in the specified slot number. See "Troubleshooting an Expansion Card" on page 109. If the problem persists, see "Getting Help" on page 119. SATA Portx device not found. There is no device connected Information only. to the specified SATA port.
PAGE 22
book.book Page 22 Friday, March 7, 2014 1:35 PM Message Causes Corrective Actions Timer chip counter 2 failed. Faulty system board. See "Getting Help" on page 119. TPM failure. A TPM function has failed. See "Getting Help" on page 119. Warning! No Micro code update failed. micro code update loaded for processor n. Update the BIOS firmware. See "Getting Help" on page 119. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary on support.dell.com/manuals.
PAGE 23
book.book Page 23 Friday, March 7, 2014 1:35 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
PAGE 24
book.
PAGE 25
book.book Page 25 Friday, March 7, 2014 1:35 PM Using the System Setup Program and Boot Manager 4 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
PAGE 26
book.book Page 26 Friday, March 7, 2014 1:35 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
PAGE 27
book.book Page 27 Friday, March 7, 2014 1:35 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory.
PAGE 28
book.book Page 28 Friday, March 7, 2014 1:35 PM Option Description Processor Settings Displays information related to the processor (speed, cache size, and so on). See "Processor Settings Screen" on page 29. SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 30. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices.
PAGE 29
book.book Page 29 Friday, March 7, 2014 1:35 PM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
PAGE 30
book.book Page 30 Friday, March 7, 2014 1:35 PM Option Description Processor Family-ModelStepping Displays the processor family and model. Level 2 Cache Displays the level 2 cache size. Level 3 Cache Displays the level 3 cache size. Number of Cores Displays the number of cores of the processor. Logical Processor (Enabled default) On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors.
PAGE 31
book.book Page 31 Friday, March 7, 2014 1:35 PM Option Description Port C (Off default) Auto enables BIOS support for the device attached to SATA port C. Off disables BIOS support for the device. Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device. Port E (Auto default) Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device.
PAGE 32
book.book Page 32 Friday, March 7, 2014 1:35 PM Option Description Embedded NIC1 and NIC2 (Enabled default) Enables or disables the operating system interface of the NIC1 and NIC2 controllers. (The NICs may also be accessed through the system’s management controller). Embedded Gb NIC1 (Enabled with PXE default) PXE support allows the system to boot from the network. Enabled with iSCSI Boot option is available if the NIC on board supports iSCSI. MAC Address Displays the MAC address for the NIC.
PAGE 33
book.book Page 33 Friday, March 7, 2014 1:35 PM Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS. BIOS console redirection can also be enabled and the port address used can be specified. Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
PAGE 34
book.book Page 34 Friday, March 7, 2014 1:35 PM Power Management Screen Option Description Power Management (OS Control default) Options are OS Control, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
PAGE 35
book.book Page 35 Friday, March 7, 2014 1:35 PM System Security Screen Option Description TPM Security (Off default) Sets the reporting of the Trusted Platform Module (TPM) in the system. If Off, the presence of the TPM is not reported to the operating system. If On with Pre-boot Measurements, the system reports the TPM to the operating system and stores the pre-boot measurements to the TPM during POST.
PAGE 36
book.book Page 36 Friday, March 7, 2014 1:35 PM Option Description Setup Password (Not Enabled default) Restricts access to the System Setup program by using a setup password. NOTE: For more information, see "Using the Setup Password" on page 42. Password Status (Unlocked default) When Setup Password is assigned and this field is Locked, the system password cannot be changed or disabled at system start-up. NOTE: For more information, see "Using the System Password" on page 40.
PAGE 37
book.book Page 37 Friday, March 7, 2014 1:35 PM • Saving Changes and Exit • Discarding Changes and Exit • Return to Setup Entering the Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the Boot Manager.
PAGE 38
book.book Page 38 Friday, March 7, 2014 1:35 PM 2 Press after you see the following message: = Boot Manager NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using the Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field.
PAGE 39
book.book Page 39 Friday, March 7, 2014 1:35 PM Boot Settings Screen Boot Mode: BIOS Option Description Set Boot Order Sets the order of the boot option list. Set Legacy Floppy Drive Order Sets the floppy drive boot priority. Set Legacy Hard Disk Drive Order Sets the hard-drive boot priority. Set Legacy CD-ROM Drive Order Sets the CD-ROM boot priority. Set Legacy NET Drive Order Sets the network device boot priority. Set Legacy BEV Drive Order Sets the Bootstrap Entry Vector (BEV) boot priority.
PAGE 40
book.book Page 40 Friday, March 7, 2014 1:35 PM System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 118. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
PAGE 41
book.book Page 41 Friday, March 7, 2014 1:35 PM The password assignment is not case-sensitive. Certain key combinations are invalid. To erase a character, press . NOTE: To escape from the field without assigning a system password, press to move to another field, or press prior to completing step 5. 4 Press . 5 To confirm your password, type it a second time and press . System Password changes to Enabled. Exit the System Setup program and begin using your system.
PAGE 42
book.book Page 42 Friday, March 7, 2014 1:35 PM Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. 3 The setting changes to Not Enabled. 4 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 42.
PAGE 43
book.book Page 43 Friday, March 7, 2014 1:35 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
PAGE 44
book.book Page 44 Friday, March 7, 2014 1:35 PM When an optional iDRAC6 Express card is installed, Dell USC provides the following additional features: • Downloading and applying firmware updates • Configuring hardware and firmware For more information about setting up Dell USC, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator documentation at support.dell.com/manuals.
PAGE 45
book.book Page 45 Friday, March 7, 2014 1:35 PM iDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
PAGE 46
book.
PAGE 47
book.
PAGE 48
book.book Page 48 Friday, March 7, 2014 1:35 PM Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Figure 5-1.
PAGE 49
book.book Page 49 Friday, March 7, 2014 1:35 PM Front Bezel (Optional) Removing the Front Bezel 1 Using the system key, unlock the front bezel (if locked). 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 5-2.
PAGE 50
book.book Page 50 Friday, March 7, 2014 1:35 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 51
book.book Page 51 Friday, March 7, 2014 1:35 PM Figure 5-3. Opening and Closing the System 1 2 1 latch release lock 2 indent Closing the System 1 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis hooks. See Figure 5-3. 2 Slide the cover toward the front of the chassis till it locks in position.
PAGE 52
book.book Page 52 Friday, March 7, 2014 1:35 PM Optical Drive (Optional) An optional slimline DVD-ROM or DVD+/-RW optical drive slides into the front panel and connects to the SATA controller on the system board. NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
PAGE 53
book.book Page 53 Friday, March 7, 2014 1:35 PM Figure 5-4.
PAGE 54
book.book Page 54 Friday, March 7, 2014 1:35 PM Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 55
book.book Page 55 Friday, March 7, 2014 1:35 PM Removing a Filler Panel 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. 3 If installed, remove the front bezel. See "Removing the Front Bezel" on page 49. 4 Pull the filler panel away from the chassis. Figure 5-5.
PAGE 56
book.book Page 56 Friday, March 7, 2014 1:35 PM Hard Drives Your system supports up to two 3.5-inch (SAS or SATA) hard drives. The hard drives are installed internally in the system (see Figure 5-1) and connected to the system board. Removing a 3.5-Inch Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
PAGE 57
book.book Page 57 Friday, March 7, 2014 1:35 PM Figure 5-6. Removing and Installing a 3.5-Inch Hard Drive 1 2 3 4 6 5 1 hard-drive carrier 2 release pin 3 hard drive 4 data cable 5 power cable 6 chassis tabs (4) NOTE: If you are not replacing the hard drive, remove the drive from the hard-drive carrier (see "Removing a 3.5-Inch Hard Drive From a Hard-Drive Carrier" on page 59) and replace the empty hard-drive carrier back into the drive bay.
PAGE 58
book.book Page 58 Friday, March 7, 2014 1:35 PM Installing a 3.5-Inch Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 59
book.book Page 59 Friday, March 7, 2014 1:35 PM 9 Enter the System Setup program and ensure that the hard drive’s controller is enabled. See "Entering the System Setup Program" on page 26. 10 Exit the System Setup program and reboot the system. See the documentation that came with the hard drive for instructions on installing any software required for drive operation. 11 Close the system. See "Closing the System" on page 51.
PAGE 60
book.book Page 60 Friday, March 7, 2014 1:35 PM Figure 5-7. Removing a 3.5-Inch Hard Drive From a Hard-Drive Carrier 1 2 3 1 hard-drive carrier 3 screws (4)* 2 hard drive *Screws are supplied along with the hard drives ordered from Dell. Installing a 3.5-Inch Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier. See Figure 5-7. 2 Align the holes on the hard drives with the set of holes on the hard-drive carrier.
PAGE 61
book.book Page 61 Friday, March 7, 2014 1:35 PM Expansion Card Expansion Card Installation Guidelines Your system supports one PCIe Generation 2 expansion card installed on an expansion-card riser. • The expansion-card slot supports full-height and half-length cards. • The expansion-card slot is not hot-swappable. Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician.
PAGE 62
book.book Page 62 Friday, March 7, 2014 1:35 PM Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 63
book.book Page 63 Friday, March 7, 2014 1:35 PM Figure 5-8. Removing and Installing an Expansion Card 1 2 3 1 expansion-card riser 3 expansion card 2 expansion-card latch 8 Connect any cables to the expansion card. 9 Close the system. See "Closing the System" on page 51. 10 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals Expansion-Card Riser The system’s expansion-card riser supports an x16 link Generation 2 PCIe expansion card.
PAGE 64
book.book Page 64 Friday, March 7, 2014 1:35 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. 3 If installed, remove the expansion card from the expansion slot. See "Removing an Expansion Card" on page 61.
PAGE 65
book.book Page 65 Friday, March 7, 2014 1:35 PM Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 66
book.book Page 66 Friday, March 7, 2014 1:35 PM NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (0.94 in) wide x 79 mm (3.11 in) long x 8.6 mm (0.33 in) high. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. 3 Locate the USB connector on the control panel board. See Figure 5-20.
PAGE 67
book.book Page 67 Friday, March 7, 2014 1:35 PM Removing the Cooling Shroud WARNING: The memory modules and heat sink can get very hot during normal operation. Ensure that the memory modules and heat sink have had sufficient time to cool before you touch it. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 68
book.book Page 68 Friday, March 7, 2014 1:35 PM Figure 5-11.
PAGE 69
book.book Page 69 Friday, March 7, 2014 1:35 PM Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 70
book.book Page 70 Friday, March 7, 2014 1:35 PM • One or two DIMMs per channel can support up to 1333 MHz. • If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory module(s). Mode-Specific Guidelines Your system supports both single channel and dual channel modes. A minimal single-channel configuration of one 1 GB memory module per processor is also supported in this mode.
PAGE 71
book.book Page 71 Friday, March 7, 2014 1:35 PM Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
PAGE 72
book.book Page 72 Friday, March 7, 2014 1:35 PM Figure 5-12. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
PAGE 73
book.book Page 73 Friday, March 7, 2014 1:35 PM The system should have already changed the value to reflect the newly installed memory. 13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 14 Run the system memory test in the system diagnostics. See "Running the Embedded System Diagnostics" on page 112.
PAGE 74
book.book Page 74 Friday, March 7, 2014 1:35 PM Cooling Fans Your system contains three single-motor fans and provides cooling for the processor, expansion card, and memory modules. NOTE: Hot-swap removal or installation of the fans is not supported. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly.
PAGE 75
book.book Page 75 Friday, March 7, 2014 1:35 PM Figure 5-13. Removing and Installing a Fan 1 2 1 fan 2 power cable Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 76
book.book Page 76 Friday, March 7, 2014 1:35 PM 4 If applicable, replace the cooling shroud. See "Installing the Cooling Shroud" on page 69. 5 Close the system. See "Closing the System" on page 51. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician.
PAGE 77
book.book Page 77 Friday, March 7, 2014 1:35 PM Figure 5-14. Removing and Installing an iDRAC6 Express Card 1 2 3 4 1 iDRAC6 Express card 2 plastic standoff tab 3 tab 4 clip 7 If applicable, reinstall the expansion card. See "Installing an Expansion Card" on page 62. 8 Close the system. See "Closing the System" on page 51. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
PAGE 78
book.book Page 78 Friday, March 7, 2014 1:35 PM Removing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 79
book.book Page 79 Friday, March 7, 2014 1:35 PM iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 80
book.book Page 80 Friday, March 7, 2014 1:35 PM Figure 5-15. Removing and Installing an iDRAC6 Enterprise Card 3 2 1 4 6 5 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 Enterprise card connector 7 If applicable, reinstall the expansion card. See "Installing an Expansion Card" on page 62. 8 Close the system. See "Closing the System" on page 51.
PAGE 81
book.book Page 81 Friday, March 7, 2014 1:35 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 82
book.book Page 82 Friday, March 7, 2014 1:35 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
PAGE 83
book.book Page 83 Friday, March 7, 2014 1:35 PM WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 5-16.
PAGE 84
book.book Page 84 Friday, March 7, 2014 1:35 PM Figure 5-16. Removing and Installing the Heat Sink 2 1 1 heat-sink retention screws (4) 2 heat sink 11 Rotate the processor shield upward and out of the way. See Figure 5-17. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
PAGE 85
book.book Page 85 Friday, March 7, 2014 1:35 PM Figure 5-17.
PAGE 86
book.book Page 86 Friday, March 7, 2014 1:35 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 87
book.book Page 87 Friday, March 7, 2014 1:35 PM 11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 69. 12 Close the system. See "Closing the System" on page 51. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program" on page 26.
PAGE 88
book.book Page 88 Friday, March 7, 2014 1:35 PM 5 Remove the screw securing the power supply to the chassis. 6 Slide and lift the power supply to remove it from the chassis. See Figure 5-18. Figure 5-18.
PAGE 89
book.book Page 89 Friday, March 7, 2014 1:35 PM Installing the Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system.
PAGE 90
book.book Page 90 Friday, March 7, 2014 1:35 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. Figure 5-19. Replacing the System Battery 1 2 1 system battery 2 metal tab 3 Locate the battery socket. See Figure 8-1. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
PAGE 91
book.book Page 91 Friday, March 7, 2014 1:35 PM 9 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program" on page 26. 10 Enter the correct time and date in the System Setup program's Time and Date fields. 11 Exit the System Setup program. Control Panel Assembly Removing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician.
PAGE 92
book.book Page 92 Friday, March 7, 2014 1:35 PM Figure 5-20.
PAGE 93
book.book Page 93 Friday, March 7, 2014 1:35 PM Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 94
book.book Page 94 Friday, March 7, 2014 1:35 PM 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 50. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 67. 4 Remove any expansion card. See "Removing an Expansion Card" on page 61. 5 Remove the processor heat sink. See "Removing a Processor" on page 82. 6 If installed, remove the iDRAC6 Enterprise card.
PAGE 95
book.book Page 95 Friday, March 7, 2014 1:35 PM Figure 5-21. Removing and Installing the System Board 1 2 1 screws (10) 2 system board assembly Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 96
book.book Page 96 Friday, March 7, 2014 1:35 PM CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 4 Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat. 5 Push the system board toward the back of the chassis until the board is in place. 6 Tighten the ten screws that secure the system board to the chassis. See Figure 5-21.
PAGE 97
book.book Page 97 Friday, March 7, 2014 1:35 PM Troubleshooting Your System 6 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 98
book.book Page 98 Friday, March 7, 2014 1:35 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 111. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 119.
PAGE 99
book.book Page 99 Friday, March 7, 2014 1:35 PM 9 Reconnect and power on each USB device one at a time. 10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 119. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
PAGE 100
book.book Page 100 Friday, March 7, 2014 1:35 PM • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 31.
PAGE 101
book.book Page 101 Friday, March 7, 2014 1:35 PM • iDRAC6 Enterprise card • iDRAC6 Express card • Power supply • Fans • Processor and heat sink • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 51. If the system does not start properly, see "Getting Help" on page 119. 7 If the system starts properly, shut down the system and reinstall the expansion card that you removed.
PAGE 102
book.book Page 102 Friday, March 7, 2014 1:35 PM • Hard-drive carriers • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 51. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 111. If the tests fail, see "Getting Help" on page 119.
PAGE 103
book.book Page 103 Friday, March 7, 2014 1:35 PM Troubleshooting Power Supply 1 Reseat the power supply by removing and reinstalling it. See "Removing the Power Supply" on page 87 and "Installing the Power Supply" on page 89. NOTE: After installing a power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. 2 If the problem persists, replace the faulty power supply.
PAGE 104
book.book Page 104 Friday, March 7, 2014 1:35 PM 2 Turn off the system and all attached peripherals. 3 Open the system. See "Opening the System" on page 50. 4 Reseat the fan's power cable. 5 Restart the system. If the fan functions properly, close the system. See "Closing the System" on page 51. 6 If the fan does not function, turn off the system and install a new fan. See "Cooling Fans" on page 74. 7 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 51.
PAGE 105
book.book Page 105 Friday, March 7, 2014 1:35 PM Go to step 12 if an error message appears indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 29. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 12. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
PAGE 106
book.book Page 106 Friday, March 7, 2014 1:35 PM 18 If the memory problem is still indicated, repeat step 12 through step 17 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 119. Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician.
PAGE 107
book.book Page 107 Friday, March 7, 2014 1:35 PM Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 108
book.book Page 108 Friday, March 7, 2014 1:35 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 109
book.book Page 109 Friday, March 7, 2014 1:35 PM Troubleshooting an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 110
book.book Page 110 Friday, March 7, 2014 1:35 PM Troubleshooting the Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 111
book.book Page 111 Friday, March 7, 2014 1:35 PM Running the System Diagnostics 7 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
PAGE 112
book.book Page 112 Friday, March 7, 2014 1:35 PM • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices are functioning, you can use the embedded system diagnostics to help identify the problem.
PAGE 113
book.book Page 113 Friday, March 7, 2014 1:35 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
PAGE 114
book.book Page 114 Friday, March 7, 2014 1:35 PM 114 • Configuration—Displays basic configuration information about the currently selected device. • Parameters—Displays parameters that you can set for the test.
PAGE 115
book.book Page 115 Friday, March 7, 2014 1:35 PM Jumpers and Connectors 8 This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the system board. System Board Jumpers Figure 8-1 shows the location of the configuration jumpers on the system board. Table 8-1 lists the jumper settings. Table 8-1.
PAGE 116
book.book Page 116 Friday, March 7, 2014 1:35 PM System Board Connectors Figure 8-1.
PAGE 117
book.book Page 117 Friday, March 7, 2014 1:35 PM Table 8-2.
PAGE 118
book.book Page 118 Friday, March 7, 2014 1:35 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and Boot Manager" on page 25. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
PAGE 119
book.book Page 119 Friday, March 7, 2014 1:35 PM 9 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
PAGE 120
book.
PAGE 121
book.book Page 121 Friday, March 7, 2014 1:35 PM Index B back-panel features and indicators, 14 battery (system) replacing, 89 installing, 69 removing, 67 cover closing, 51 opening, 50 bezel, 49 BMC configuring, 44 D C Dell contacting, 119 cabling optical drive, 52 CD drive troubleshooting, 107 CD/DVD drive See optical drive. damaged systems troubleshooting, 101 diagnostics advanced testing options, 113 when to use, 112 DIMMs See memory modules (DIMMs).
PAGE 122
book.
PAGE 123
book.
PAGE 124
book.
PAGE 125
book.
PAGE 126
book.