Dell PowerEdge R220 Owner's Manual Regulatory Model: E10S Regulatory Type: E10S003
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About your system................................................................................................ 7 Front-panel features and indicators..................................................................................................... 7 Back-panel features and indicators......................................................................................................9 NIC indicator codes.........................................................................................
Removing a 2.5 inch hard-drive cage.......................................................................................... 38 Installing a 2.5 inch hard-drive cage............................................................................................ 39 Removing a 2.5 inch hard drive from the hard-drive cage......................................................... 39 Installing a 2.5 inch hard drive into the hard-drive cage.............................................................40 LED module...
Removing the system board.........................................................................................................64 Installing the system board........................................................................................................... 65 4 Troubleshooting your system.......................................................................... 67 Safety first—for you and your system.................................................................................................
Alert messages.................................................................................................................................... 96 9 Getting help......................................................................................................... 97 Contacting Dell................................................................................................................................... 97 Locating your system service tag........................................................
1 About your system Front-panel features and indicators Figure 1. Front-panel features and indicators Item Indicator, button, or connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.
Item Indicator, button, or connector Icon Description 5 Hard-drive indicator The indicator blinks green to indicate hard-drive activity. 6 Electrical indicator The indicator blinks amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply or voltage regulator). See the System Event Log or system messages for the specific issue. Re-seat the power supply by removing and reinstalling it. If the problem persists, see Getting help.
Item Indicator, button, or connector Icon Description 10 USB connectors (2) Allow you to connect USB devices to the system. The ports are USB 2.0-compliant. 11 System service tag A slide-out label panel that allows you to record system information such as Service Tag, NIC, MAC address, and so on as per your need. 12 Optical drive (optional) One optional slim SATA DVD-ROM drive or DVD +/-RW drive. Back-panel features and indicators Figure 2.
Item Indicator, button, or connector 10 System identification button Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pressed, the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode.
Related documentation WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. NOTE: For all Dell Storage documentation, go to Dell.com/support and enter the system Service Tag to get your system documentation. NOTE: For all Dell OpenManage documents, including the Dell OpenManage Server Administrator User Guide, go to Dell.com/openmanagemanuals. NOTE: For all OS documents, go to Dell.
Using the System Setup and Boot Manager 2 System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2).
Choosing the system boot mode System Setup enables you to specify the boot mode for installing your operating system: • BIOS boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup.
Keystroke Action Allows you to type in a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down menu, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen. Pressing in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. Displays the System Setup help file.
Menu item Description Integrated Devices Displays options to enable or disable integrated device controllers and ports, and to specify related features and options. Serial Communication Displays options to enable or disable the serial ports and specify related features and options. System Profile Settings Displays options to change the processor power management settings, memory frequency, and so on.
Menu item Description Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled and Disabled. By default, the System Memory Testing option is set to Disabled. Processor Settings screen Menu item Description Logical Processor Allows you to enable or disable logical processors and display the number of logical processors.
SATA Settings screen Menu item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID mode. By default, Embedded SATA is set to AHCI Mode. Port A Auto enables BIOS support for the device attached to SATA port A. By default, Port A is set to Auto. Port B Auto enables BIOS support for the device attached to SATA port B. By default, Port B is set to Auto. eSATA Auto enables BIOS support for the device attached to the eSATA port . By default, eSATA port is set to Auto.
Integrated Devices screen Menu item Description User Accessible USB Ports Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On. Internal USB Port Allows you to enable or disable the internal USB port. By default, the Internal USB Port option is set to On.
Menu item Description NOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL, configure the same port address for console redirection and the serial device. Failsafe Baud Rate Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails and the value must not be changed. By default, the Failsafe Baud Rate option is set to 115200.
System Security screen Menu item Description Intel(R) AES-NI The Intel(R) AES-NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default. System Password Allows you to set the system password. This option is read-only if the password jumper is not installed in the system. Setup Password Allows you to set the setup password.
Menu item Description Secure Boot Policy When Secure Boot policy is Standard, the BIOS uses the system manufacturer’s key and certificates to authenticate pre-boot images. When Secure Boot policy is Custom, the BIOS uses the user-defined key and certificates. Secure Boot policy is Standard by default. Secure Boot Policy Displays the list of certificates and hashes that secure boot uses to authenticate Summary images.
System and setup password features You can create a system password and a setup password to secure your system. To enable creation of the system and setup password, the password jumper must be set to enabled. For more information on the password jumper settings, see System board jumper settings. System password This is the password that you must enter before you can boot your system.
A message prompts you to re-enter the setup password. 8. Re-enter the setup password that you entered earlier and click OK. 9. Press to return to the System BIOS screen. Press again, and a message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots.
Operating with a setup password enabled If Setup Password is set to Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the following message: Invalid Password! Number of unsuccessful password attempts: System Halted! Must power down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
Keystroke Description NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen. Pressing in the main screen exits the Boot Manager and proceeds with system boot. Displays the System Setup help file. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.
Installing and removing system components 3 Recommended tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • Wrist grounding strap connected to ground Front bezel (optional) Installing the front bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the chassis. 3. Secure the bezel with the keylock. Figure 4. Installing and removing the front bezel 1.
Removing the front bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Opening and closing the system WARNING: Opening the system or removing the system cover when the system is on may expose you to a risk of electric shock. CAUTION: Many repairs may only be done by a certified service technician.
Figure 5. Opening and closing the system 1. latch release lock 2. system cover 3. notches (6) 4. indent Closing the system 1. Place the cover onto the chassis and offset it slightly toward the back of the system so that it aligns with the notches and lays flush on the chassis. 2. Slide the cover toward the front of the chassis until it locks in position. 3. Rotate the latch release lock in a clockwise direction to secure the cover. 4.
Figure 6. Inside the system 1. 2.5 inch (HDD0/1) or 3.5 inch (HDD0) harddrive cage 2. power supply 3. cooling shroud 4. DIMMs (4) 5. processor heat sink 6. expansion-card riser 7. expansion card 8. expansion-card latch 9. cooling fans (3) 10. chassis intrusion switch 11. 3.5-inch HDD1 hard-drive cage 12. optical drive 13. cable-routing latch 14. control-panel board NOTE: To install a 3.5-inch hard drive, install a 3.5 inch HDD0 hard-drive cage and to install a 2.
Removing the chassis intrusion switch CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing the chassis intrusion switch CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 8. Removing and installing the optical drive 1. data cable 2. power cable 3. optical drive 4. metal standoffs (2) 5. release latch Installing the optical drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
4. To remove the optical-drive blank, pull the optical-drive blank away from the system. 5. Press down on the release latch and place the optical drive in position. 6. Align the slots on the side of the optical drive with the metal standoffs. 7. Slide the optical drive onto the chassis until it is seated firmly. NOTE: Make sure that the slots on the optical drive lock into the metal standoffs on the chassis. 8. Push the release latch back into position. 9. Connect the power cable. 10.
NOTE: The procedure for removing a 3.5 inch HDD0 and HDD1 cage is identical. 1. If installed, remove the front bezel. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals. 3. Open the system. 4. Disconnect the power and data cables from the hard drive. NOTE: If you have installed a PowerEdge RAID Controller (PERC) card, the power and data cables are connected to the PERC card cable adapter.
Installing a 3.5 inch hard-drive cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Your system supports two 3.5-inch hard-drive cages, HDD0 and HDD1.
Figure 10. Removing and installing a 3.5 inch hard drive into the hard-drive cage 1. screws (4) 3. 3.5 inch hard drive 2. 3.5 inch hard-drive cage Installing a 3.5 inch hard drive into the hard-drive cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing a 2.5 inch hard-drive cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
Installing a 2.5 inch hard-drive cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
Figure 12. Removing and installing a 2.5 inch hard drive into the hard-drive cage 1. screws (4) 3. 2.5 inch hard drive 2. 2.5 inch hard-drive cage Installing a 2.5 inch hard drive into the hard-drive cage CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
4. Insert a screw driver into the notch and pull out the LED label. NOTE: Retain the removed LED label for future use. 5. Remove the screws securing the LED module to the chassis. 6. Remove the LED module from the chassis. Figure 13. Removing and installing the LED module 1. notch 2. LED label 3. screws (2) 4. LED module 5. standoffs (2) Installing the LED module CAUTION: Many repairs may only be done by a certified service technician.
Control-panel board Removing the control-panel board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
Figure 14. Removing and installing the control-panel board 1. control-panel 2. control-panel board 3. control-panel board screws (4) 4. control-panel board connector cable 5. USB connector 6. cable-routing hook Installing the control-panel board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Cooling fans Your system supports three cooling fans. NOTE: Install fan 3 if you are installing an expansion card. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan bracket. Removing a cooling fan WARNING: Opening the system or removing the system cover when the system is on may expose you to a risk of electric shock.
Figure 15. Removing and installing a cooling fan 1. cooling fans (3) 2. fan power cable connector 3. cooling-fan bracket 4. fan Mylar 5. fan 3 bracket Installing a cooling fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
9. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals. Cooling shroud Removing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Installing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Memory channels are organized as follows: channel 1: memory sockets 1 and 3 channel 2: memory sockets 2 and 4 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM type DIMMs populated/ channel Operating frequency (in MT/s) Maximum DIMM rank/channel 1.
Table 1. Memory configurations System capacity (in GB) DIMM size (in GB) Number of DIMMs DIMM rank, organization, and frequency DIMM slot population 4 4 1 1R, x8, 1333 MT/s, 1 1R, x8, 1600 MT/s 8 4 2 1R, x8, 1333 MT/s, 1, 2 1R, x8, 1600 MT/s 16 4 4 2R, x4, 1333 MT/s, 1, 2, 3, 4 2R, x4, 1600 MT/s 32 8 4 2R, x4, 1333 MT/s, 1, 2, 3, 4 2R, x4, 1600 MT/s Removing memory modules WARNING: The memory modules are hot to touch for some time after the system has been powered down.
Figure 18. Removing the memory module 1. memory module 3. memory-module socket 2. memory-module socket ejectors (2) Installing memory modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
10. Close the system. 11. Reconnect the system to the electrical outlet and turn on the system, including any attached peripherals. 12. Press to enter the System Setup, and check the memory settings. The system should have already changed the value to reflect the newly installed memory. 13. If the value is incorrect, one or more of the memory modules may not be installed properly.
Removing and installing the internal USB key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
• PERC H310/H710/H810 NOTE: When you install a PERC card, connect the data and power cables to the hard drive using a PERC card cable adapter. Expansion card types and form factor The following table describes the types of expansions cards and the form factor: Table 2.
Figure 21. Removing and installing the expansion card on the riser 1. expansion-card connector 3. expansion card 2. expansion-card latch Installing an expansion card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing the expansion-card riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing the expansion-card riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 10. Replace the plastic filler plug over the port on the system back-panel. 11. Close the system. 12. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals. Figure 23.
9. If applicable, connect cables to the iDRAC7 Enterprise card. 10. Close the system. 11. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals. 12. Install any device drivers required for the card as described in the documentation for the card. System battery Replacing the system battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
Figure 24. Replacing the system battery 1. system battery 3. battery connector 2. release pin Processor Removing the processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
8. Lift the heat sink away from the processor and set the heat sink aside. Figure 25. Removing and installing the processor heat sink 1. retention screws (4) 2. heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and out from under the tab. Rotate the lever upward.
Figure 26. Removing and installing a processor 1. processor shield retention screw 2. processor 3. ZIF socket 4. processor 5. notch 6. socket keys (2) 7. socket release lever NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor. Installing the processor CAUTION: Many repairs may only be done by a certified service technician.
WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Remove the heat sink and processor. 6. Unpack the new processor. 7. Align the processor with the socket keys on the ZIF socket.
Removing the power supply unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Turn off the system, including any attached peripherals. 2.
7. P4 power cable Installing the power supply unit 1. Open the system. 2. Orient the power supply so that the connector fits through the back-panel opening. 3. Align the screw hole on the power supply with the hole on the chassis. 4. Tighten the screw to secure the power supply to the chassis. 5. Connect all the power cables to the system board, hard drives, and optical drive. 6. Close the system. 7. Connect the power cable to the power supply and plug the cable into a power outlet.
CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. 6. Remove the screws on the system board and slide the system board toward the front of the system. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. 7. Hold the system board by its edges and lift the system board out of the chassis. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. Figure 28.
3. Lower the system board into the chassis till the connectors at the back of the system board align with the slots on the rear wall of the chassis, and the screw holes on the system board align with the holes on the chassis. 4. Install the screws that secure the system board to the chassis. NOTE: The cooling shroud retention screws cannot be interchangeably used with the other screws. 5. Replace the following: a. b. c. d. e. f. 6.
Troubleshooting your system 4 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting a USB device Use the following steps to troubleshoot a USB keyboard/mouse. For other USB devices, go to step 7. 1. Disconnect the keyboard and mouse cables from the system briefly and reconnect them. 2. Connect the keyboard/mouse to the USB port(s) on the opposite side of the system. 3. If the problem is resolved, restart the system, enter the System Setup, and check if the nonfunctioning USB ports are enabled. 4. Replace the keyboard/mouse with another working keyboard/mouse. 5.
4. • Use another connector on the switch or hub. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5. Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen. 6. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device. 7.
Troubleshooting a damaged system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup, the problem may be caused by software rather than by a defective battery. Troubleshooting the power supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
If the problem persists, see Getting help. Troubleshooting system memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Troubleshooting an internal USB key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
7. Insert the new SD card into SD card slot 2. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy mode is enabled. 11. Check if the SD card is functioning properly. If the problem persists, see Getting help. Troubleshooting an optical drive CAUTION: Many repairs may only be done by a certified service technician.
b. Ensure that the hard drive(s) are configured correctly for the RAID array. c. Take the hard drive offline and reseat the drive. d. Exit the configuration utility and allow the system to boot to the operating system. 3. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 4. Reboot the system and enter the System Setup. 5.
Troubleshooting the processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Run the appropriate diagnostics test.
Using system diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostics controls Menu Description Configuration Displays the configuration and status of all detected devices. Results Displays the results of all tests that are executed. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors 6 System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a forgotten password. Table 3. System board jumper settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 3–5).
System board connectors Figure 29.
Item Connector Description 16 ODD/SATA_E ODD/SATA connector E 17 CPU Processor 18 FAN1 Cooling fan 1 connector 19 POWER_12V_1 P2 power connector Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician.
Technical specifications 7 Processor Processor type Intel Core i3-4130 and Core i3-4330 processorproduct family Intel Pentium processor G3430 and G3420 Intel Celeron processor G1820 Expansion bus Bus type PCI Express Generation 3 Expansion slots using riser card One half-height, full-length x16 link Memory Architecture 1600 MT/s or 1333 MT/s unbuffered Error Correcting Code (ECC) DIMMs Memory module sockets Four 240-pin Memory module capacities UDIMM 4GB (single-rank) and 8 GB (dual-rank) Mini
Connectors Serial 9-pin, DTE, 16550-compatible USB Two 4-pin, USB 3.0-compliant Video 15-pin VGA Front USB Two 4-pin, USB 2.0-compliant Video 15-pin VGA Internal USB One 4-pin, USB 2.0-compliant Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets.
Environmental Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 32 G faired square wave pulse with velocity change at 270 inches/second (686 centimeters/second). Maximum altitude Operating 3048 m (10,000 Storage 12,000 m (39,370 ft). Operating altitude de-rating ≤ 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547 ft) above 950 m (3,117 ft).
System messages 8 System error messages System error messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
Error code ASR0003 BAT0002 BAT0017 CPU0000 CPU0001 CPU0005 CPU0010 Message information Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. Message The system board battery has failed. Details The system board battery is either missing or bad. Action See Getting help.
Error code CPU0023 CPU0204 Message information Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. Message CPU is absent. Action Verify processor installation. If present, re-seat the processor. Message CPU voltage is outside of range. Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown. Action CPU0700 2.
Error code CPU0702 Message information Message CPU bus parity error detected. Details System event log and operating system logs may indicate that the exception is external to the processor. Action CPU0703 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting help. CPU bus initialization error detected.
Error code FAN0001 HWC1001 HWC2003 HWC2005 MEM0000 MEM0001 90 Message information Action Remove and reinstall the fan. If the issue persists, see Getting help. Message Fan RPM is less than the lower critical threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting help. Message The is absent. Details The absent device may be necessary for proper operation. System functionality may be degraded.
Error code MEM0007 MEM0701 MEM0702 MEM1205 MEM1208 MEM8000 Message information Action Re-seat the memory modules. If the issue persists, see Getting help. Message Unsupported memory configuration; check memory device at location . Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting help.
Error code PCI1302 PCI1304 PCI1308 PCI1320 PCI1342 PCI1348 92 Message information Action Review system logs for memory exceptions. Reinstall memory at location . Message A bus time-out was detected on a component at bus device function . Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Error code PCI1360 PST0128 PST0129 RFM1008 RFM1014 SEC0031 Message information Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device.
Error code SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 TMP0118 94 Message information Action Close the chassis. Check system logs. Message The chassis is open while the power is off. Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user.
Error code TMP0119 TMP0120 TMP0121 Message information Message The system inlet temperature is less than the lower critical threshold. Details Ambient air temperature is too cool. Action Check the system operating environment. Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures.
Alert messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Getting help 9 Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues: 1. Go to Dell.com/support. 2.
Quick Resource Locator Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone and a model specific Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the following image.
