Users Guide

After launching the Virtual Console, the mouse cursor is active on the Virtual Console, but not on the local system.
Why does this occur and how to resolve this?
This occurs if the Mouse Mode is set to USC/Diags. Press Alt + M hot key to use the mouse on the local system. Press Alt +
M again to use the mouse on the Virtual Console.
When iDRAC web interface is launched from the CMC web interface soon after Virtual Console is launched, why
does GUI session time-out?
When launching the Virtual Console to iDRAC from the CMC web interface a popup is opened to launch the Virtual Console. The
popup closes shortly after the Virtual Console opens.
When launching both the GUI and Virtual Console to the same iDRAC system on a management station, a session time-out for
the iDRAC GUI occurs if the GUI is launched before the popup closes. If the iDRAC GUI is launched from the CMC web interface
after the popup with the Virtual Console closed, this issue does not appear.
Why does Linux SysRq key not work with Internet Explorer?
The Linux SysRq key behavior is different when using Virtual Console from Internet Explorer. To send the SysRq key, press the
Print Screen key and release while holding the Ctrl and Alt keys. To send the SysRq key to a remote Linux server though
iDRAC, while using Internet Explorer:
1. Activate the magic key function on the remote Linux server. You can use the following command to activate it on the Linux
terminal:
echo 1 > /proc/sys/kernel/sysrq
2. Activate the keyboard pass-through mode of Active X Viewer.
3. Press Ctrl+Alt+Print Screen.
4. Release only Print Screen.
5. Press Print Screen+Ctrl+Alt.
NOTE: The SysRq feature is currently not supported with Internet Explorer and Java.
Why is the "Link Interrupted" message displayed at the bottom of the Virtual Console?
When using the shared network port during a server reboot, iDRAC is disconnected while BIOS is resetting the network card.
This duration is longer on 10 Gb cards, and is also exceptionally long if the connected network switch has Spanning Tree
Protocol (STP) enabled. In this case, it is recommended to enable "portfast" for the switch port connected to the server. In
most cases, the Virtual Console restores itself.
Launching virtual console with HTML5 fails when browser is set to use only TLS 1.0.
Ensure that the browser is set to use TLS 1.1 or higher.
Keyboard macro Win - P not available in Virtual Console after iDRAC
firmware is updated to 2.60.60.60.
An older version of Active X control can cause this issue. To resolve this issue, delete the Add-on AvctViewerAPP ActiveX
Control from the Manage Add-ons page in the web browser. Then, restart the browser and access virtual console. The latest
version of the AvctViewerAPP ActiveX Control is automatically installed.
Virtual media
Why does the Virtual Media client connection sometimes drop?
● When a network time-out occurs, iDRAC firmware drops the connection, disconnecting the link between the server and the
virtual drive.
● When the Virtual Console is disabled, it may disconnect the Virtual Media session. Disabling the TLS certificate revocation
check avoids any disconnection. To disable the TLS certification revocation check:
1. Launch the Java Control Panel.
2. Click the Advanced tab.
3. Locate the Check for TLS certificate revocations check on option and select Do not check.
4. Click Apply and then Click OK. The Java Control Panel window closes.
Frequently asked questions
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