Dell PowerEdge R230 Owner's Manual Regulatory Model: E33S Series Regulatory Type: E33S001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 About the PowerEdge R230 systems.............................................................................................. 8 Supported configurations on PowerEdge R230 systems................................................................................................ 9 Supported configurations on PowerEdge R230 systems................................................................................................ 9 Front panel features and indicators.......................................
5 Pre-operating system management applications........................................................................... 30 Navigation keys....................................................................................................................................................................30 System Setup.......................................................................................................................................................................30 Entering System Setup..
Cooling shroud..................................................................................................................................................................... 54 Removing the cooling shroud.......................................................................................................................................54 Installing the cooling shroud.......................................................................................................................................
Installing the processor................................................................................................................................................. 99 Installing the heat sink.................................................................................................................................................. 101 Power supply unit...................................................................................................................................................
Troubleshooting cooling fans............................................................................................................................................133 Troubleshooting system memory.....................................................................................................................................134 Troubleshooting an internal USB key..............................................................................................................................
1 About the PowerEdge R230 systems The Dell PowerEdge R230 is a single socket rack server and supports the following hardware configuration: Component Quantity Processor The server supports one processor from these product families • • • • • • Intel E3-1200 v5 or v6 series Intel Core i3 6100 series Intel Celeron G3900 series Intel Celeron G3930 Intel Pentium G4500 series Intel Pentium G4600 series Memory modules Up to four DIMMS Hard drives Up to four hard drives Topics: • • • • • • 8 Supported
Supported configurations on PowerEdge R230 systems Figure 1. System view with supported configurations Supported configurations on PowerEdge R230 systems NOTE: Your system supports internal, hot swappable hard drives and cabled hard drives.
Table 1. Supported configurations on PowerEdge R230 systems PowerEdge R230 Systems Configurations Two hard drive systems Up to two 3.5-inch cabled hard drives with non-redundant cabled power supply unit (PSU) Four hard drive systems Up to four 3.5- inch cabled hard drives with non-redundant cabled PSU Up to four 2.5-inch hot swappable hard drives in 3.5-inch hard drive adapters, with non-redundant cabled PSU Up to four 3.
Item Indicator, button, or connector Icon Description 6 LCD panel Displays system ID, status information, and system error messages. See LCD panel features. NOTE: LCD panel is not available in a cabled hard drive chassis. 7 USB management port/iDRAC Direct port Functions as a regular USB port or provides access to the iDRAC Direct features. For more information, see the iDRAC User’s Guide at Dell.com/idracmanuals. 8 USB connector Enables you to connect USB devices to the system.
Item Indicator, Button, or Connector Icon Description To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. 4 Video connector Enables you to connect a display to the system. 5 Diagnostic indicators The diagnostic indicator glows to display error status. For more information, see Diagnostic indicators on the front panel. 6 USB connectors Enable you to connect USB devices to the system. The port is USB 2.0-compliant.
Item Indicator, Button, or Connector Icon Description system ID button for more than five seconds to enter BIOS progress mode. To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. 4 Video connector Enables you to connect a display to the system. 5 Hard drives Enables you to install up to two 3.5-inch cabled hard drives. 6 Diagnostic indicators The diagnostic indicator glows to display error status.
Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system is in standby mode, the LCD backlight turns off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.
Back panel features and indicators Figure 6. Back panel features and indicators Table 5. Back panel features and indicators Item Indicator, button, or connector Icon Description 1 Serial connector Enables you to connect a serial device to the system. 2 System identification button Enables you to locate a particular system within a rack. The identification buttons are on the front and back panels.
Diagnostic indicators The diagnostic indicators on the system indicate operation and error status. Diagnostic indicators on the front panel NOTE: No diagnostic indicators are lit when the system is turned off. To start the system, plug it into a working power source and press the power button. Table 6. Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good health. None required.
Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition of the hard drive. Figure 7. Hard drive indicators 1. Hard drive activity indicator 2. Hard drive status indicator 3.
NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. Figure 8. NIC Indicator Codes 1. link indicator 2. activity indicator Table 8. NIC indicators Convention Status Condition A Link and activity indicators are off. The NIC is not connected to the network. B Link indicator is green.
The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 9. iDRAC Direct LED indicators Convention iDRAC Direct LED indicator pattern Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. B Flashing green Indicates file transfer or any operation tasks. C Green and turns off Indicates that the file transfer is complete.
2 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: • From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. • 3. On the Product Support page, click Manuals & documents.
Task Document Location OpenManage Systems Management Overview Guide. For information about setting up, using, and troubleshooting OpenManage, see the Dell OpenManage Server Administrator User’s Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about installing, using, and troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Essentials User’s Guide. www.dell.
3 Technical specifications Topics: • • • • • • • • • • • • Chassis dimensions Chassis weight Processor specifications Expansion bus specifications Memory specifications Power specifications Storage controller specifications Drive specifications Ports and connectors specifications Connectors specifications Video specifications Environmental specifications Chassis dimensions This section describes the physical dimensions of the system. Figure 10. Chassis dimensions of the PowerEdge R230 system Table 13.
Chassis weight This section describes the weight of the system. Table 14. Chassis weight System Maximum weight (with all hard drives/SSDs) 2.5-inch hot swappable hard drive chassis 8.78 kg (19.35 lb) 3.5-inch cabled hard drive chassis 8.77 kg (19.32 lb) 3.5-inch hot swappable hard drive chassis 9.51 kg (20.
Memory Specification Maximum RAM 64 GB Power specifications Power supply unit Specification Power rating per power supply unit (PSU) 250 W (Bronze) AC (100–240 V, 50/60 Hz, 4.0 A-2.0 A) Heat dissipation NOTE: Heat dissipation is calculated using the PSU wattage rating. 1039 BTU/hr maximum (250 W PSU) Voltage NOTE: This system is also designed to be connected to IT power systems with a phase-to-phase voltage not exceeding 230 V.
Ports and connectors specifications USB ports The PowerEdge R230 system supports: • • • USB 2.0-compliant ports on the front panel USB 3.0-compliant ports on the back panel USB 3.0-compliant internal port The following table provides more information about the USB specifications: Table 15. USB specifications System Front panel Back panel Internal PowerEdge R230 Two 4-pin, USB 2.0-compliant ports Two 9-pin, USB 3.0-compliant port One 9-pin, USB 3.
Back connectors Specification SD vFlash One optional SD vFlash memory card NOTE: The card slot is available for use only if the iDRAC8 Enterprise license is installed on your system. Front connectors Specification USB Two 4-pin, USB 2.0-compliant Video 15-pin VGA Internal connectors Specification USB One 9-pin, USB 3.0-compliant Video specifications The PowerEdge R230 system supports Integrated Matrox G200 with iDRAC8 and 16 MB application memory. Table 16.
Maximum vibration Specifications Operating 0.26 Grms at 5 Hz to 350 Hz (operation orientation). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum shock Specifications Operating Six consecutively executed shock pulses in the positive and negative x, y, and z axes of 40 G for up to 2.3 ms. Storage Six consecutively executed shock pulses in the positive and negative x, y, and z axes (one pulse on each side of the system) of 71 G for up to 2 ms.
4 Initial system setup and configuration Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5. Turn the system on by pressing the power button or by using iDRAC. 6.
The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
• Text browser — The browser is enabled by using Console Redirection. Entering System Setup Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
System Information details About this task The System Information screen details are explained as follows: Option Description System Model Name Specifies the system model name. System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer.
Processor Settings details About this task The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default.
SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Embedded SATA Enables the embedded SATA option to be set to Off, , AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for AHCI mode. Write Cache Enables or disables the command for Embedded SATA drives during POST.
Option Description Port F Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive.
Option Description PXE Device n Settings(n = 1 to 4) Enables you to control the configuration of the PXE device. UEFI iSCSI Settings screen details You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot mode. BIOS does not control network settings in the BIOS boot mode. For BIOS boot mode, the option ROM of the network controller handles the network settings.
Option Description OS Watchdog Timer If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled (the default), the timer does not have any effect on the system. Memory Mapped I/O above 4 GB Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to Enabled by default.
Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt (OS). NOTE: All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom. CPU Power Management Sets the CPU power management.
Option Description Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You can only modify the TPM Status, TPM Activation, and Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements. TPM Information Changes the operational state of the TPM. This option is set to No Change by default. TPM Status Specifies the TPM status.
Miscellaneous Settings details About this task The Miscellaneous Settings screen details are explained as follows: Option Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes. Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by default.
Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup.
Creating a system or setup password Prerequisites Ensure that the password jumper setting is enabled. The password jumper enables or disables the system password and setup password features. For more information about the password jumper settings, see System board jumper settings Ensure that password status is unlocked in the System Security Settings screen.
Deleting or changing system and setup password Prerequisites NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2. On the System Setup Main Menu screen, click System BIOS > System Security. 3. On the System Security screen, ensure that Password Status is set to Unlocked. 4.
Entering the iDRAC Settings utility Steps 1. Turn on or restart the managed system. 2. Press F2 during Power-on Self-test (POST). 3. On the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed. Changing the thermal settings The iDRAC settings utility enables you to select and customize the thermal control settings for your system. 1. Click iDRAC Settings > Thermal. 2.
6 Installing and removing system components Safety instructions NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. CAUTION: Many repairs may only be done by a certified service technician.
3. If removed, install the front bezel. 4. Reconnect the peripherals and connect the system to the electrical outlet. 5. Turn on the system, including any attached peripherals.
Figure 11. Installing the optional front bezel a. lock b. front bezel Removing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Figure 12. Removing the optional front bezel a.
b. front bezel System cover Removing the system cover Prerequisites 1. 2. 3. 4. Ensure that you follow the Safety instructions. Turn off the system, including any attached peripherals. Disconnect the system from the electrical outlet and peripherals. If installed, remove the front bezel. Steps 1. Turn the latch release lock to the unlock position. 2. Lift the latch and rotate the latch toward the back of the system.
Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Ensure that all internal cables are connected and placed out of the way, and no tools or extra parts are left inside the system. Steps 1. Align the slots on the system cover with the tabs on the chassis. 2. Push the system cover latch down.
Inside the system Figure 15. Inside the system—four 3.5-inch or 2.5-inch hot-swappable hard drive systems 1. 3. 5. 7. 9. 11. 50 control panel module intrusion switch expansion card riser processor cooling fan (4) optical drive Installing and removing system components 2. 4. 6. 8. 10.
Figure 16. Inside the system—four 3.5-inch cabled hard drive systems 1. 3. 5. 7. 9. control panel module intrusion switch expansion card riser processor cooling fan (4) 2. 4. 6. 8. 10.
Figure 17. Inside the system—two 3.5-inch cabled hard drive systems 1. 3. 5. 7. 9. 11. control panel module intrusion switch expansion card riser processor cooling fan blank optical drive 2. 4. 6. 8. 10. cabled hard drive power supply unit memory module (A1, A2, A3, A4) system board cooling fan (3) Intrusion switch Removing the intrusion switch Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 18. Removing the intrusion switch 1. intrusion switch 3. intrusion switch cable 5. cable routing clip (2) 2. intrusion switch slot 4. intrusion switch connector on the system board Next steps 1. Install the intrusion switch. 2. Follow the procedure listed in After working inside your system Related tasks Installing the intrusion switch Installing the intrusion switch Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 19. Installing the intrusion switch 1. intrusion switch 3. intrusion switch cable 5. cable routing clip (2) 2. intrusion switch slot 4. intrusion switch connector on the system board Next steps Follow the procedure listed in After working inside your system. Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system.
Figure 20. Removing the cooling shroud a. cooling shroud b. guide on the cooling shroud c. guide pin on the chassis wall Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system. Related tasks Installing the optional front bezel Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 21. Installing the cooling shroud a. cooling shroud b. guide on the cooling shroud c. guide pin on the chassis wall Next steps Follow the procedure listed in After working inside your system. Related tasks Removing the optional front bezel Installing the optional front bezel System memory Your system supports DDR4 ECC unbuffered DIMMs (UDIMMs). NOTE: MT/s indicates memory module speed in Mega Transfers per second.
Figure 22. Memory socket locations on the system board Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1 and A3 channel 1: memory sockets A2 and A4 The following table shows the memory populations and operating frequencies for the supported configurations: Table 20. Memory populations and operating frequencies for the supported configurations Memory module type Memory modules populated per channel Operating frequency (in MT/s) Maximum memory module ranks per channel 1.
Sample memory configurations The following table shows sample memory configurations for a single processor configuration. NOTE: 1R and 2R in the following table indicate single and dual-rank memory modules respectively. Table 21.
Removing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the cooling shroud. NOTE: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. Steps 1.
Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the cooling shroud. NOTE: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. Steps 1.
Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in the After working inside your system section. 3. To enter System Setup, press F2 and check the System Memory setting. The System Memory Size indicates the installed memory. 4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory modules are firmly seated in their sockets. 5. Run the system memory test in the system diagnostics.
Removing a 3.5-inch hot swappable hard drive carrier blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Steps Insert the hard drive carrier blank into the hard drive slot, and push the hard drive carrier blank until the release button clicks into place. Figure 26. Installing a 3.5-inch hot swappable hard drive carrier blank Next steps If removed, install the front bezel. Related tasks Removing the optional front bezel Installing the optional front bezel Removing a 3.5-inch cabled hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 27. Removing a cabled hard drive carrier 1. hard drive 3. release tab 2. power/data cable 4. hard drive carrier Next steps 1. If required, install a hard drive in the hard drive carrier and install the hard drive carrier into the hard drive slot in the system. 2. If you are not replacing the hard drive immediately, insert a hard drive carrier in the empty hard drive slot. 3. Follow the procedure listed in After working inside your system.
Figure 28. Removing a cabled hard drive from a cabled hard drive carrier a. screw (4) b. cabled hard drive c. cabled hard drive carrier Next steps 1. Install the cabled hard drive in the hard drive carrier. 2. Install the hard drive carrier into the slot. 3. Follow the procedure listed in After working inside your system.
Figure 29. Installing a cabled hard drive to a cabled hard drive carrier a. screw (4) b. cabled hard drive c. cabled hard drive carrier Next steps 1. Install the cabled hard drive carrier. 2. Follow the procedure listed in After working inside your system. Related tasks Removing a 3.5-inch cabled hard drive carrier Installing a 3.5-inch cabled hard drive carrier Installing a 3.5-inch cabled hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 30. Installing a cabled hard drive carrier 1. power/data cable 3. release tab 5. screw (4) 2. hard drive 4. hard drive carrier Next steps 1. Enter System Setup and ensure that the controller of the hard drive is enabled. 2. Exit System Setup and reboot the system. 3. Install any software required for the hard drive operation as described in the documentation for the hard drive. Removing a hot swappable hard drive carrier Prerequisites 1.
Figure 31. Removing a hot swappable hard drive or SSD a. release button b. hard drive carrier c. hard drive carrier handle Next steps 1. If you are not replacing the hard drive immediately, insert a hard drive carrier blank in the empty hard drive slot, or install a hard drive carrier. 2. If removed, install the front bezel. Related tasks Removing the optional front bezel Installing a 3.
Figure 32. Removing a hot swappable hard drive from a hard drive carrier a. screw (4) b. hard drive c. hard drive carrier Next steps 1. Install the hot swappable hard drive into the hard drive carrier. 2. Install the hot swappable hard drive carrier into the system.
Figure 33. Installing a hot swappable hard drive into a hot swappable hard drive carrier 1. screw (4) 2. hard drive 3. hard drive carrier Related tasks Removing a hot swappable hard drive carrier Installing a hot swappable hard drive carrier Installing a hot swappable hard drive carrier Prerequisites CAUTION: Use only hard drives that have been tested and approved for use with the hard drive backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
Figure 34. Installing a hot swappable hard drive carrier a. release button b. hard drive carrier c. hard drive carrier handle Next steps If removed, install the front bezel. Related tasks Installing a hot swappable hard drive into a hot swappable hard drive carrier Installing the optional front bezel Installing a 2.5-inch hot swappable hard drive into a 3.5inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 35. Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter a. 3.5-inch hard drive adapter b. screw (2) c. 2.5-inch hard drive Next steps Install the 3.5-inch adapter into the 3.5-inch hot swappable hard drive carrier. Related tasks Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier Installing a 3.5-inch hard drive adapter into the 3.
Figure 36. Installing a 3.5-inch hard drive adapter into a hot swappable hard drive carrier 1. 3.5-inch hot swappable hard drive carrier 3. hard drive adapter 2. screw (5) 4. 2.5-inch hard drive Next steps Install the 3.5-inch hot swappable hard drive carrier into the system. Related tasks Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter Installing a hot swappable hard drive carrier Removing a 3.5-inch hard drive adapter from a 3.
Next steps Remove the 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter. Related tasks Removing a hot swappable hard drive carrier Removing a 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter Removing a 2.5-inch hot swappable hard drive from a 3.5inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Hard drive cabling diagrams Cabling four 3.5-inch hard drives Figure 39. Cabling four 3.5-inch hard drives to the PERC card 1. 3. 5. 7. hard drive/optical drive power connector on the system board PERC card SATA/optical drive connector on the system board optical drive 2. 4. 6. 8.
Figure 40. Cabling four 3.5-inch hard drives to the SATA connector on the system board 1. 3. 5. 7. 76 system board mini-SAS connector on the system board for SATA hard drives optical drive hard drive/optical drive power connector on the system board Installing and removing system components 2. SATA/optical drive connector on the system board 4. cable routing clip 6.
Cabling two 3.5-inch hard drives Figure 41. Cabling two 3.5-inch hard drives to the PERC card 1. 3. 5. 7. hard drive/optical drive power connector on the system board PERC card SATA/optical drive connector on the system board optical drive 2. 4. 6. 8.
Figure 42. Cabling two 3.5-inch hard drives to the SATA connector on the system board 1. 3. 5. 7. system board mini-SAS connector on the system board for SATA hard drives optical drive hard drive/optical drive power connector on the system board 2. SATA/optical drive connector on the system board 4. cable routing clip 6. hard drive (2) Optical drive (optional) Optical drives retrieve and store data on optical discs such as CD and DVD.
NOTE: Observe the routing of the power and data cables inside the chassis as you remove them from the system board and the optical drive. Route these cables in the same way when you replace them to prevent them from being pinched or crimped. Steps 1. Disconnect the power and data cables from the back of the optical drive. 2. If required, disconnect the power and data cables from the system board. 3. To release the optical drive, press and push the release tab toward the front of the system. 4.
2. Follow the procedure listed in the Before working inside your system section. 3. If installed, remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out of the system. Steps 1. Align the optical drive with the optical drive slot on the front of the chassis. 2. Slide the optical drive into the slot until the latch snaps into place. 3. Connect the power and data cables to the back of the optical drive. 4.
Removing the cooling fan blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: The procedure for removing each cooling fan blank is identical. 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Lower the cooling fan blank into the cooling fan bracket. 2. Insert the tabs on the cooling fan blanks into the slots on the cooling fan bracket. 3. Press the cooling fan blank until it clicks into place. Figure 46.
Figure 47. Removing a cooling fan Next steps 1. Install the cooling fan. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Installing a cooling fan Installing the cooling shroud Installing a cooling fan Prerequisites NOTE: The procedure for installing each fan is identical. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section.
Figure 48. Installing a cooling fan Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Installing the cooling shroud Internal USB memory key (optional) The USB memory key installed inside your system can be used as a boot device, security key, or mass storage device.
2. Follow the procedure listed in the Before working inside your system section. 3. Remove the expansion card riser. Steps 1. Locate the USB port or USB memory key on the system board. To locate the USB port, see the System board jumpers and connectors section. 2. If installed, remove the USB memory key from the USB port. Figure 49. Removing the internal USB memory key a. USB memory key b. USB port 3. Insert the replacement USB memory key into the USB port. Figure 50.
Expansion card installation guidelines Your system supports Generation 3 cards. The following table provides riser configurations. Table 23. Expansion card slots available on the expansion card riser PCIe slot on the expansion card riser Height Length Link width Slot width 1 Half height Half length x4 x8 2 Full height Half length x8 x16 NOTE: The expansion cards are not hot swappable. The following table is a guide for installing expansion cards to ensure proper cooling and mechanical fit.
Steps 1. Lift and rotate the expansion card riser latch to open it. 2. Holding the touch points, lift the expansion card riser from the riser connector on the system board. Figure 51. Removing and installing the expansion card riser 1. 3. 5. 7. expansion card riser expansion card latch riser connector on the system board guide slot on the expansion card riser 2. touch point (2) 4. guide slot on the chassis 6. guide pin on the system board Next steps 1. Install the expansion card riser. 2.
2. Align the following: a) Guide on the expansion card riser with the guide pin on the system board. b) Expansion card riser connector with the connector on the system board. 3. Lower the expansion card riser until the expansion card riser is firmly seated in the connector on the system board. 4. Close the expansion card riser latch. Figure 52. Installing the expansion card riser 1. expansion card riser 3. guide pin on the system board 5. slot on the chassis 2. guide on the expansion card riser 4.
Figure 53. Removing the expansion card from the expansion card riser 1. touch point (2) 3. expansion card riser 2. expansion card riser connector 4. expansion card Figure 54. Removing the expansion card from the expansion card riser 1. 3. 5. 7. PERC card touch point (2) LED connector on the system board LED connector on the PERC card 2. expansion card connector on the riser 4. expansion card riser 6. LED cable Next steps 1. Install the expansion card. 2. Install the expansion card riser 3.
Related tasks Removing the expansion card riser Installing an expansion card Installing the expansion card riser Installing an expansion card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the expansion card riser. Steps 1. Locate the expansion card connector on the riser. 2.
Figure 56. Installing the expansion card in the expansion card riser 1. 3. 5. 7. PERC card touch point (2) LED connector on the system board LED connector on the PERC card 2. expansion card connector on the riser 4. expansion card riser 6. LED cable Next steps 1. Install the expansion card riser. 2. Follow the procedure listed in the After working inside your system section.
Figure 57. Removing the optional SD vFlash card a. SD vFlash card b. SD vFlash card slot Installing an optional SD vFlash card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Locate the SD vFlash card slot at the back of the chassis. Steps 1. Install a the SD vFlash card by inserting the contact-pin end of the SD vFlash card into the SD vFlash card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the SD vFlash card. 2.
Removing the optional iDRAC port card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4. 5.
2. If disconnected, reconnect the network cable. 3. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Installing the optional iDRAC port card Installing the cooling shroud Installing the optional iDRAC port card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 60. Installing the iDRAC port card 1. 3. 5. 7. screw iDRAC port card board tabs on the iDRAC port iDRAC port card connector 2. 4. 6. 8. iDRAC port SD vFlash media card slot slots on the chassis iDRAC port card holder Next steps 1. Install the cooling shroud. 2. If disconnected, reconnect the network cable. 3. Follow the procedure listed in the After working inside your system section.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. 1. 2. 3. 4. Ensure that you follow the safety guidelines listed in the Safety instructions section. Keep the Phillips #2 screwdriver ready.
Removing the processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 62. Opening and closing the processor shield a. processor shield b. tab on the processor shield c. socket lever Figure 63. Removing and installing a processor 1. 3. 5. 7. 98 pin-1 indicator of processor slot (2) socket lever socket Installing and removing system components 2. processor 4. processor shield 6.
Next steps 1. Install the processor. 2. Install the heat sink. 3. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Removing the heat sink Installing the processor Installing the heat sink Installing the cooling shroud Installing the processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 64. Opening and closing the processor shield a. processor shield b. tab on the processor shield c. socket lever Figure 65. Installing a processor 1. 3. 5. 7. 100 pin-1 indicator of processor slot (2) socket lever socket Installing and removing system components 2. processor 4. processor shield 6.
Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1. 2. 3. 4. Install the heat sink. Follow the procedure listed in After working inside your system. While booting, press F2 to enter System Setup and check that the processor information matches the new system configuration. Run the system diagnostics to verify that the new processor operates correctly.
Figure 66. Applying thermal grease on the top of the processor a. processor b. thermal grease c. thermal grease syringe 3. Place the heat sink onto the processor. NOTE: Ensure that the arrow on the heat sink is facing the back of the chassis. 4. Tighten one of the four screws to secure the heat sink to the system board. 5. Tighten the screw diagonally opposite to the first screw you tightened. NOTE: Do not overtighten the heat sink retention screws when installing the heat sink.
Removing a cabled power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Installing a cabled power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Replacing the system battery Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in safety instructions section. Follow the procedure listed in the Before working in your system section. Remove the expansion card riser. Keep the plastic scribe ready. NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Figure 70. Installing the system battery a. positive side of the battery connector b. battery connector Next steps 1. 2. 3. 4. 5. Install the expansion card riser. Follow the procedure listed in the After working in your system section. While booting, press F2 to enter System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit System Setup.
Figure 71. Removing the four 3.5-inch hot swappable SAS/SATA hard drive backplane 1. guide (2) 2. hard drive backplane 3. release tab (2) 4. backplane power cable 5. backplane signal cable 6. SAS_A connector on the backplane 7.
Figure 72. Cabling diagram—Four 3.5-inch hot swappable SAS/SATA hard drive backplane 1. 3. 5. 7. 9. 11. power supply unit hard drive/optical drive power connector on the system board SATA/optical drive connector on the system board cable routing clip SATA connector on the hard drive backplane signal connector on the hard drive backplane 2. 4. 6. 8. 10. 12.
CAUTION: To prevent damage to the control panel flex cable, do not to bend the control panel flex cable after it is inserted into the connector. 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Align the slots on the backplane release tabs with the guide pins on the chassis. 2. Slide the hard drive backplane into the chassis until the release tabs snap into place. 3.
Control panel assembly This section provides information about removing or installing the LCD control panel assembly. Removing the LCD control panel assembly Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 75. Removing the LCD control panel board—four hard drive chassis 1. screw (2) 3. display module cable 5. USB connector cable 2. control panel connector cable 4. LCD control panel board 6. standoff on the chassis (2) Next steps 1. Install the LCD control panel assembly. 2. Follow the procedure listed in the After working inside your system section.
Figure 76. Installing the LCD control panel—four 3.5-inch hot swappable hard drive chassis 1. LCD control panel 2. notches (6) 3. display module cable retention clip 5. tabs on the LCD control panel (6) 4. display module cable Figure 77. Installing the LCD control panel board—four hard drive chassis 1. screw (2) 3. display module cable 5. USB connector cable 2. control panel connector cable 4. LCD control panel board 6.
Removing the LED control panel assembly Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Figure 79. Removing the LED control panel board—four cabled hard drive chassis 1. screw (2) 3. control panel board 5. standoff on the chassis (2) 2. control panel connector cable 4. USB connector cable Next steps 1. Install the LED control panel assembly. 2. Follow the procedure listed in the After working inside your system section.
Figure 80. Installing the LED module—four cabled hard drive chassis a. LED module b. screw (2) c. slot on the chassis Figure 81. Installing the LED control panel board—four cabled hard drive chassis Next steps Follow the procedure listed in the After working inside your system section.
System board A system board (also known as the motherboard) is the main printed circuit board in the system with different connectors used to connect different components or peripherals of the system. A system board provides the electrical connections to the components in the system to communicate. Removing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 82. Removing the screws on the system board a. screw (8) Figure 83. Removing the system board a. touch point (2) b.
Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Removing a memory module Removing the expansion card riser Removing the optional iDRAC port card Removing the heat sink Removing the processor Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 84. Install the system board a. touch point (2) b. system board Next steps 1. If required, install the Trusted Platform Module (TPM). See, the Installing the Trusted Platform Module section. 2. Reinstall the following components: a. expansion card riser b. memory modules c. heat sink and processor d. cooling shroud e. iDRAC port card, if removed 3. Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed through the cable routing latch. 4.
Installing the expansion card riser Installing a memory module Installing the cooling shroud Restoring the Service Tag by using the Easy Restore feature By using the Easy Restore feature, you can restore your Service Tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is automatically backed up in a backup flash device.
Installing the Trusted Platform Module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Initializing the TPM for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9. From the Intel TXT option, select On.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
2. Select Hardware Diagnostics → Run Hardware Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostics controls Menu Description Configuration Displays the configuration and status of all detected devices. Results Displays the results of all tests that are executed. System health Provides the current overview of the system performance.
8 Jumpers and connectors System board jumpers and connectors Figure 86. System board jumpers and connectors Table 25. System board jumpers and connectors Item Connector Description 1 PCIE_G3_X8 PCIe card connector 2 2 INT_USB_3.0 Internal USB connector 3.
Item Connector Description 13 FAN3 Cooling fan connector 14 NVRAM CLR NVRAM password jumper 15 FAN2 Cooling fan connector 16 J_TPM1 Trusted platform module connector 17 R_INTRUSION Intrusion switch connector 18 BP_SIG Backplane signal connector 19 SAS_LED PERC LED connector 20 HDD/ODD_PWR Hard drive/optical disk drive power connector 21 FP_USB Front panel USB connector 22 FAN1 Cooling fan connector 23 CTRL_PNL Control panel interface connector 24 BATTERY Battery connect
4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 1 and 2. However, before you assign a new system and/or setup password, you must move the jumper back to pins 2 and 3. NOTE: If you assign a new system and/or setup password with the jumper on pins 1 and 2, the system disables the new password(s) the next time it boots. 5. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 6.
9 Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting the video subsystem Prerequisites NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. Steps 1. Check the cable connections (power and display) to the monitor. 2. Check the video interface cabling from the system to the monitor. Results If the tests run successfully, the problem is not related to video hardware.
Steps 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a known working cable, and turn on the system and the I/O serial device. If the problem is resolved, replace the interface cable with a known working cable. 3. Turn off the system and the I/O serial device, and swap the serial device with a compatible device. 4. Turn on the system and the I/O serial device. Next steps If the problem persists, see the Getting help section.
• • • • • • • • • Hard drive tray Cooling shroud Expansion card risers (if installed) Expansion cards Cooling fan assembly (if installed) Cooling fan(s) Memory modules Processor(s) and heat sink(s) System board 4. Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3 except the expansion cards. 6. Install the system cover. 7. Turn on the system and attached peripherals. If the problem persists, see the Getting help section. 8.
Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Power supply unit problems Steps 1. Ensure that no loose connections exist. For example, loose power cables. 2. Ensure that the power supply unit (PSU) handle or LED indicates that the PSU is working properly. For more information about PSU indicators, see the Power indicator codes section. 3. If you have recently upgraded your system, ensure that the PSU has enough power to support the new system. 4. If you have a redundant PSU configuration, ensure that both the PSUs are of the same type and wattage.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Reseat the fan or the fan's power cable. 2. Restart the system. Next steps 1. Follow the procedure listed in the After working inside your system section. 2. If the problem persists, see the Getting help section. Troubleshooting system memory Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Next steps If the problem persists, see the Getting help section. Troubleshooting an internal USB key Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Troubleshooting an optical drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Try using a different CD or DVD. 2.
Next steps If the problem persists, see the Getting help section. Troubleshooting a storage controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
8. Remove the system cover. 9. Remove all expansion cards installed in the system. 10. Install the system cover. 11. Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section. 12. For each expansion card you removed in step 8, perform the following steps: a) b) c) d) e) Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Remove the system cover. Reinstall one of the expansion cards.
Alert messages The systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation links listed in the Documentation resources section of this manual.
10 Getting help Topics: • • • Contacting Dell EMC Documentation feedback Accessing system information by using QRL Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.
Steps 1. Go to Dell.com/QRL and navigate to your specific product or 2.
