Users Guide

Software application data using the OS collector tool in iDRAC, see the Integrated Dell Remote Access Controller
(iDRAC) User’s Guide at www.dell.com/esmmanuals.
SupportAssist Collection is exported in the standard ZIP format. The report contains information that is similar to the information available
in the DSET report such as:
• Hardware and inventory for all components
• System, Lifecycle Controller, and component attributes
• BIOS boot order information
• Installed and available component firmware versions
• vFlash SD card partition information
• Fresh Air and component statistics (for applicable servers)
• Operating system and application information
• Active Lifecycle Controller logs (archived entries are not included)
• Component hardware logs
• Trace logs
• Storage controller logs
After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you do not want to share with
technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes information
such as the interface used, the date and time of export, and iDRAC user name.
Exporting the SupportAssist Collection
Before exporting a report, make sure that:
• Collect System Inventory On Reboot (CSIOR) is enabled.
• You have login and server control rights.
To export a SupportAssist Collection:
1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller.
2. In the left pane, click Hardware Diagnostics, and then click Export SupportAssist Collection.
3. On the Terms and Conditions page, read the conditions and select the I agree to allow Technical Support to use tech support
report data option.
4. Click Next.
Lifecycle Controller checks the availability of hardware, operating system and application data, and RAID controller logs, and then
displays the options listed in step 5. If the operating system and application data, or RAID controller logs are unavailable, the relevant
options are grayed out. The duration to collect the selected data is displayed next to the options listed in step 5.
5. On the Select Report Data page, select the options for which you want to create a SupportAssist Collection:
• Hardware — Collects data pertaining to the server and component inventory, firmware installed on the server, configuration
information, and hardware logs.
• RAID Controller Logs — Contains information about the storage logs.
• Operating System and Application Data — Contains information about the operating system and application. The OS and
application data may contain sensitive and personal information. You can choose to exclude this data while collecting the
information.
NOTE:
OS and Software application data is enabled only if this data is already collected and cached using the OS
collector tool on iDRAC. Lifecycle Controller only retrieves the cached data. For more information on collecting
OS and Software application data using the OS collector tool in iDRAC, see the Integrated Dell Remote Access
Controller (iDRAC) User’s Guide at www.dell.com/esmmanuals.
6. Click Next.
7. On the Select Export Settings page, type or select the required information and click Next.
For information about the fields on this page, see the Online Help by clicking Help in the upper-right corner of the Lifecycle Controller
application.
8. On the Summary page, verify your selections and click Finish.
68
Maintain