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Dell™ PowerEdge™ R300 Systems

Hardware Owner’s Manual

book.book Page 1 Sunday, June 21, 2009 5:16 PM

Summary of content (186 pages)

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book.book Page 1 Sunday, June 21, 2009 5:16 PM Dell™ PowerEdge™ R300 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
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book.book Page 2 Sunday, June 21, 2009 5:16 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007-2009 Dell Inc. All rights reserved.
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book.book Page 3 Sunday, June 21, 2009 5:16 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup 12 . . . . . . . . . . 13 . . . . . . . . . . . . 17 Back-Panel Features and Indicators . . . . . . . . . . 19 . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . .
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book.book Page 4 Sunday, June 21, 2009 5:16 PM Using the System Setup Program . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . . 48 System Setup Options Main Screen Memory Information Screen CPU Information Screen . . . . . . . . . . . . 51 . . . . . . . . . . . . . . 52 SATA Configuration Screen . . . . . . . . . . . . 53 Integrated Devices Screen . . . . . . . . . . . . . 53 . . . . . . . . . . . 54 . . . . . . . . . . . . . . 55 . .
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book.book Page 5 Sunday, June 21, 2009 5:16 PM System Board Shroud . . . . . . . . . . . . . . . . . . . . . . . . . 72 . . . . . . . . 74 . . . . . . . . . . . . . . . . . . . . . . . 74 Removing the System Board Shroud . Installing the System Board Shroud Hard Drives 72 Removing a Drive Blank . . . . . . . . . . . . . . Installing a Hard-Drive Blank . . . . . . . . . . . 75 75 . . . . . . . . . 75 . . . . . . . . . . 76 . . . . . . . . . . . . .
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book.book Page 6 Sunday, June 21, 2009 5:16 PM Removing the RAC Card . . . . . . . . . . . . . . 93 . . . . . . . . . . . . . . . . 95 . . . . . . . . . . . . . . . . . . . . . 96 Installing a RAC Card Expansion Cards Installing an Expansion Card . . . . . . . . . . . . 96 . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . . . 98 Removing an Expansion Card Riser Cards . Removing the Riser Card . . . . . . . . . . . . . . 99 Installing the Riser Card . . . . . . . . . . .
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book.book Page 7 Sunday, June 21, 2009 5:16 PM 4 Removing the System Board Assembly . . . . . . 120 Installing the System Board Assembly . . . . . . . 122 Troubleshooting Your System Safety First—For You and Your System Start-Up Routine . . . . . . . . . 125 . . . . . . . . . 125 . . . . . . . . . . . . . . . . . . . . 125 Checking the Equipment . . . . . . . . . . . . . . . . 126 Troubleshooting External Connections . . . . . . 126 Troubleshooting the Video Subsystem . . . . . . .
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book.book Page 8 Sunday, June 21, 2009 5:16 PM Troubleshooting an Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 143 . . . . . . . . . . . . . . 144 Troubleshooting a SCSI Tape Drive Troubleshooting a Hard Drive Troubleshooting a Hot-plug Hard Drive . . . . . . . . . Troubleshooting Expansion Cards 147 . . . . . . . . . . . 149 Troubleshooting the Microprocessors Using Dell PowerEdge Diagnostics . . . . . . . . . . . . . . . 153 . . . . . . . . . . 154 . . . . . . . . . . . .
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book.book Page 9 Sunday, June 21, 2009 5:16 PM Control Panel Assembly Connectors 161 . . . . . . . . . . SAS/SATA Backplane Board Connectors . 162 . . . . . . . Expansion Card Connectors for SAS Controller Daughter Cards 162 Disabling a Forgotten Password 7 Getting Help . . . . . . . . . . . . . . . . . . . . . Contacting Dell 164 . . . . . . . . . . . . 167 167 . . . . . . . . . . . . . . . . . . . . . Glossary 169 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 11 Sunday, June 21, 2009 5:16 PM About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
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book.book Page 12 Sunday, June 21, 2009 5:16 PM • Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.
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book.book Page 13 Sunday, June 21, 2009 5:16 PM Table 1-1. Keystroke Keystrokes for Accessing System Features (continued) Description If you have the optional battery-cached SAS RAID controller, this keystroke enters the RAID configuration utility. For more information, see the documentation for your SAS controller card.
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book.book Page 14 Sunday, June 21, 2009 5:16 PM Table 1-2. Front-Panel Components Item Component 1 Power-on indicator, power button Icon Description The power button turns system power off and on. NOTICE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.
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book.book Page 15 Sunday, June 21, 2009 5:16 PM Table 1-2. Front-Panel Components (continued) Item Component 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 Hard-drive activity indicator Indicates current hard-drive activity on the system.
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book.book Page 16 Sunday, June 21, 2009 5:16 PM Table 1-2. Front-Panel Components (continued) Item Component 7 Video connector Connects a monitor to the system. 8 Optical drive (optional) One optional slim-line SATA DVD-ROM drive or DVD-RW drive, or combination CD-RW/DVD drive (when available). Icon Description NOTE: DVD devices are data only. 9 Hard-drive activity indicator The green hard-drive activity indicator flashes when the hard drives are in use. 10 Hard drive 0 Optional 3.
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book.book Page 17 Sunday, June 21, 2009 5:16 PM Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-2.
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book.book Page 18 Sunday, June 21, 2009 5:16 PM Table 1-3 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern.
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book.book Page 19 Sunday, June 21, 2009 5:16 PM Back-Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3.
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book.book Page 20 Sunday, June 21, 2009 5:16 PM • Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 48 for information about enabling, disabling, and configuring I/O ports and connectors.
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book.book Page 21 Sunday, June 21, 2009 5:16 PM Figure 1-4. Redundant Power Supply Indicators 1 2 3 1 power supply status (DC out is operational) 3 AC line status (AC in is operational) 2 power supply fault NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. Figure 1-5.
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book.book Page 22 Sunday, June 21, 2009 5:16 PM Table 1-5. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off. The NIC is not connected to the network. Link indicator is green. The NIC is connected to a valid link partner on the network. Activity indicator is blinking yellow. Network data is being sent or received.
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book.book Page 23 Sunday, June 21, 2009 5:16 PM Table 1-6. LCD Status Messages Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that This message is for can be defined by the user in information only. the System Setup program. You can change the The SYSTEM NAME system ID and name in displays under the following the System Setup conditions: program. See "Entering • The system is powered on. the System Setup Program" on page 47.
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book.book Page 24 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID battery connector. See "Troubleshooting a SAS or SAS RAID Controller" on page 147, and "Troubleshooting System Cooling Problems" on page 136. E1214 ## PwrGd Specified voltage regulator has failed. See "Getting Help" on page 167.
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book.book Page 25 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1410 CPU # IERR Specified microprocessor is reporting an internal error. See your system’s "Information Update Tech Sheet" located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 167. E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation.
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book.book Page 26 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Causes Corrective Actions E141C CPU Mismatch Processors are in a configuration unsupported by Dell. Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide. E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 167.
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book.book Page 27 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text E161C PS # Input Lost Causes Corrective Actions Power source for specified Check the AC power power supply is unavailable, source for the specified or out of acceptable range. power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 135. E1624 PS Redundancy The power supply subsystem See "Troubleshooting is no longer redundant.
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book.book Page 28 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 149. PCI SERR Slot The system BIOS has # reported a PCI system error on a component that resides in the specified slot.
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book.book Page 29 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has See "Troubleshooting a experienced a rebuild abort. Hard Drive" on page 144. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive has Information only. been removed from the system.
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book.book Page 30 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text E1A15 SAS Cable C Causes Corrective Actions SAS cable C is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 167. E1A18 PDB Ctrl Cable Control cable for the power Reseat the cable. If the distribution board (PDB) is problem persists, replace missing or bad cable. If the problem persists, see "Getting Help" on page 167.
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book.book Page 31 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E2018 Prog Timer Programmable interval timer error. See "Getting Help" on page 167. E2019 Parity Error Parity error. See "Getting Help" on page 167. E201A SIO Err SIO failure. See "Getting Help" on page 167. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 167. E201C SMI Init System management interrupt (SMI) initialization failure.
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book.book Page 32 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E2110 MBE DIMM # & # One of the DIMMs in the See "Troubleshooting set implicated by "# & #" System Memory" on has had a memory multi-bit page 137. error (MBE). E2111 SBE Log Disable DIMM # The system BIOS has See "Troubleshooting disabled memory single-bit System Memory" on error (SBE) logging, and will page 137. not resume logging further SBEs until the system is rebooted.
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book.book Page 33 Sunday, June 21, 2009 5:16 PM Table 1-6. Code LCD Status Messages (continued) Text I1916 Video Off in ## (LCD lights with a blue or amber background.) W1228 ROMB Batt < 24hr Causes Corrective Actions The video will be turned off Information only. in xx seconds by the RAC remote user. Warns predictively that the RAID battery has less than 24 hours of charge left. Replace RAID battery. See "Expansion Cards" on page 96.
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book.book Page 34 Sunday, June 21, 2009 5:16 PM Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry.
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book.book Page 35 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages Message Causes Corrective Actions Alert! DIMM1_A and DIMM1_B must be populated with a matched set of DIMMs if more than one DIMM is present. The following memory DIMMs have been disabled: If more than one DIMM is present, DIMMs must be installed in matching pairs. Check other system messages for additional information for possible causes.
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book.book Page 36 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Diskette drive 0 seek failure. Faulty or improperly inserted diskette, incorrect configuration settings in the System Setup program, or loose diskette/tape drive interface cable, or loose power cable. Replace the diskette. See "Troubleshooting a Diskette Drive" on page 140. Diskette read failure.
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book.book Page 37 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Fatal Error caused a system reset: A fatal system error occurred and caused the system to reboot. Check the SEL for information that was logged during the error. See the applicable troubleshooting section in "Troubleshooting Your System" on page 125 for any faulty components specified in the SEL. Gate A20 failure Faulty keyboard controller; faulty system board.
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book.book Page 38 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Memory address line Faulty or improperly failure at address, installed memory read value modules. expecting value Corrective Actions See "Troubleshooting System Memory" on page 137.
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book.book Page 39 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Entering the System Setup Program" on page 47. If necessary, install the operating system on your hard drive. See your operating system documentation.
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book.book Page 40 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Plug & Play Error encountered in Configuration Error initializing PCIe device; faulty system board. Read fault Requested sector not found The operating system cannot read from the hard drive or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Corrective Actions Install the NVRAM_CLR jumper and reboot the system.
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book.book Page 41 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Sector not found Faulty hard drive, USB device, or. USB medium. See "Troubleshooting a USB Device" on page 129, "Troubleshooting an Internal USB Key" on page 139, and "Troubleshooting a Hard Drive" on page 144. Shutdown failure Shutdown test failure. See "Troubleshooting System Memory" on page 137.
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book.book Page 42 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions TPM failure A Trusted Platform Module (TPM) function has failed. See "Getting Help" on page 167. TPM operation is Configuration change has Press I to continue system pending. Press I to been requested. boot. Press M to modify the Ignore or M to TPM setting and restart. Modify to allow this change and reset the system. WARNING: Modifying could prevent security.
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book.book Page 43 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Corrective Actions Warning! No micro code update loaded for processor n Microcode update failed. Update the BIOS firmware. See "Getting Help" on page 167. Warning! Detected missing RAID hardware for the embedded RAID subsystem. RAID key or RAID DIMM Information only. missing when system is in RAID mode. Warning! Detected mode change from SCSI to RAID on channel x of the embedded RAID subsystem.
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book.book Page 44 Sunday, June 21, 2009 5:16 PM Table 1-7. System Messages (continued) Message Causes Warning: The Invalid memory installed memory configuration. configuration is not optimal. For more information on valid memory configurations, please see the system documentation on support.dell.com Write fault Write fault on selected drive Faulty USB device, USB medium, optical drive assembly, hard drive, or hard-drive subsystem.
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book.book Page 45 Sunday, June 21, 2009 5:16 PM Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
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book.book Page 47 Sunday, June 21, 2009 5:16 PM Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
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book.book Page 48 Sunday, June 21, 2009 5:16 PM Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field.
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book.book Page 49 Sunday, June 21, 2009 5:16 PM Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
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book.book Page 50 Sunday, June 21, 2009 5:16 PM Table 2-2. System Setup Program Options (continued) Option Description Memory Information Displays a screen to view memory information and to configure certain memory features. See Table 2-3. CPU Information Displays information related to microprocessors (speed, cache size, and so on). See Table 2-4. SATA Configuration Enables or disables a Serial Advanced Technology Attachment (SATA) device (such as hard drive, CD drive, or DVD drive).
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book.book Page 51 Sunday, June 21, 2009 5:16 PM Table 2-2. System Setup Program Options (continued) Option Description Serial Communication Displays a screen to configure serial communication, external serial connector, fail-safe baud rate, remote terminal type, and redirection after boot. Embedded Server Management Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string.
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book.book Page 52 Sunday, June 21, 2009 5:16 PM CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option Description 64-bit Specifies if the installed processors support 64-bit extensions. Core Speed Displays the clock speed of the processors. Bus Speed Displays the bus speed of the processors.
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book.book Page 53 Sunday, June 21, 2009 5:16 PM SATA Configuration Screen Table 2-5 lists the options and descriptions for the information fields that appear on the SATA Configuration screen. NOTE: When a SAS Card is installed in the system, the SATA Configuration screen changes. The SATA controller field displays ATA Mode and will be unchoosable. Port A, Port B, Port C, and Port D display off and are also unchoosable.
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book.book Page 54 Sunday, June 21, 2009 5:16 PM Table 2-6. Integrated Devices Screen Options (continued) Option Description MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings. OS Watchdog Timer (Disabled default) NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification.
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book.book Page 55 Sunday, June 21, 2009 5:16 PM Table 2-7. Serial Communication Screen Options (continued) Option Description Failsafe Baud Rate (115200 default) Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted. Remote Terminal Type (VT 100/VT 220 default) Select either VT 100/VT 220 or ANSI.
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book.book Page 56 Sunday, June 21, 2009 5:16 PM Table 2-8. System Security Screen Options (continued) Option Description Password Status Setting the Setup Password option to Enabled prevents the system password from being changed or disabled at system start-up. To lock the system password, assign a setup password in the Setup Password option and then change the Password Status option to Locked.
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book.book Page 57 Sunday, June 21, 2009 5:16 PM Table 2-8. System Security Screen Options (continued) Option Description TPM Activation Changes the operational state of the TPM. When set to Activate, the TPM is enabled and activated at default settings. When set to Deactivate, the TPM is disabled and deactivated. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved).
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book.book Page 58 Sunday, June 21, 2009 5:16 PM Table 2-8. System Security Screen Options (continued) Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored to the system. If the system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.
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book.book Page 59 Sunday, June 21, 2009 5:16 PM Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. Assigning a System Password Before you assign a system password, enter the System Setup program and check the System Password option.
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book.book Page 60 Sunday, June 21, 2009 5:16 PM 5 To confirm your password, type it a second time and press . The setting shown for the System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot your system now for your password protection to take effect or continue working and reboot your system at a later time. NOTE: Password protection does not take effect until you reboot the system.
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book.book Page 61 Sunday, June 21, 2009 5:16 PM NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 When prompted, press to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing during POST.
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book.book Page 62 Sunday, June 21, 2009 5:16 PM The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
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book.book Page 63 Sunday, June 21, 2009 5:16 PM Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely.
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book.book Page 66 Sunday, June 21, 2009 5:16 PM Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 67 Sunday, June 21, 2009 5:16 PM Figure 3-1.
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book.book Page 69 Sunday, June 21, 2009 5:16 PM Front Bezel A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). A control panel LCD located on the front panel and accessible through the front bezel displays the system’s status. See Figure 3-2. Figure 3-2. Control Panel LCD With Bezel Installed 2 1 1 bezel 2 control panel LCD Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Press the tab at the left end of the bezel.
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book.book Page 70 Sunday, June 21, 2009 5:16 PM Figure 3-3. Installing and Removing the Optional Bezel 1 1 bezel lock 2 2 bezel Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 71 Sunday, June 21, 2009 5:16 PM Opening the System To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. 1 Unless you are installing a hot-plug component such as a power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 To remove the system cover, turn the latch release lock counter-clockwise to the unlocked position. See Figure 3-4.
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book.book Page 72 Sunday, June 21, 2009 5:16 PM Figure 3-4. Installing and Removing the System Cover 1 2 3 1 latch 3 alignment J hooks 2 latch release lock System Board Shroud The system board shroud covers the processor, heatsink, memory modules, and system battery and provides air flow to these components. Airflow is facilitated by the cooling fan modules, which are positions directly behind the system board shroud.
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book.book Page 73 Sunday, June 21, 2009 5:16 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system. See "Opening and Closing the System" on page 70. 2 If applicable, disconnect the SAS cable connector on the expansion card. 3 Locate the attachment slots on the left and right sides of the fan modules and in front of the memory modules. See Figure 3-5.
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book.book Page 74 Sunday, June 21, 2009 5:16 PM NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
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book.book Page 75 Sunday, June 21, 2009 5:16 PM When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard drives can take a number of hours to format. Removing a Drive Blank NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.
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book.book Page 76 Sunday, June 21, 2009 5:16 PM 2 From the RAID management software, prepare the drive for removal and wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS controller documentation for information about hot-plug drive removal. If the drive has been online, the green activity/fault indicator will flash as the drive is powered down. When both drive indicators are off, the drive is ready for removal.
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book.book Page 77 Sunday, June 21, 2009 5:16 PM Figure 3-6. Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 3 drive carrier release handle 2 drive carrier 3 Install the hot-plug hard drive. a Open the handle on the hard-drive carrier. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1. See "Front Bezel" on page 69.
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book.book Page 78 Sunday, June 21, 2009 5:16 PM Replacing a Hard-Drive Carrier Two versions of hard-drive carriers are used with your system. The version for SATA hard drives has a single set of (four) mounting holes on the side rails. The second version, called a SAS/SATAu hard-drive carrier, has an extra four mounting holes to enable either a "SAS" and "SATAu" mounting position.
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book.book Page 79 Sunday, June 21, 2009 5:16 PM d As you seat the hard drive into the hard-drive bay, ensure the carrier latch contacts the carrier bracket and ensure that all latches are fully engaged. Figure 3-7.
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book.book Page 80 Sunday, June 21, 2009 5:16 PM NOTE: The procedure for installing a cabled hard-drive carrier for a hard drive that is not hot pluggable is not shown in the proceeding instructions and illustration. If your system ships with a cabled hard drive, follow these installation steps. e Place the hard-drive carrier bracket directly over the hard drive, bending it to seat it over the hard drive. f Locate the pin on the carrier and align it with the screw hole on the hard drive.
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book.book Page 81 Sunday, June 21, 2009 5:16 PM Installing the Optical Drive 1 Align the optical-drive tray with its opening in the front panel. See Figure 3-8. 2 Slide in the drive tray until the tray snaps into place. 3 Connect the optical-drive cable to the back of the drive tray. 4 If not already done, connect the power and interface cables from the optical drive to the system board connectors. a Connect the power cable to the CD_PWR connector on the SATA ODD.
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book.book Page 82 Sunday, June 21, 2009 5:16 PM Figure 3-8. Removing and Installing the Optional Optical Drive 3 2 1 4 5 1 optical drive 2 optical-drive interface cable 3 power cable 4 optical-drive release tab 5 optical-drive tray NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector.
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book.book Page 83 Sunday, June 21, 2009 5:16 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Align the optical drive's mounting holes with the retaining pins on the optical-drive tray. See Figure 3-8. 2 With the optical drive at a slight angle to the drive tray, lower the right side of the optical drive down onto the right side of the drive tray. See Figure 3-9.
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book.book Page 84 Sunday, June 21, 2009 5:16 PM Cooling Fan Modules The fan assembly contains four dual-motor fans and provides cooling for the processor and memory modules and two dual-motor fans for the redundant power supplies.
PAGE 85
book.book Page 85 Sunday, June 21, 2009 5:16 PM Removing the Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system.
PAGE 86
book.book Page 86 Sunday, June 21, 2009 5:16 PM Figure 3-10. Installing and Removing the Fan Assembly 3 2 1 4 5 6 1 power supply fan bay assembly 2 securing posts (2) 3 release levers (2) 4 fan cables and connector 5 system fan bay assembly 6 SAS expansion card data cable NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector.
PAGE 87
book.book Page 87 Sunday, June 21, 2009 5:16 PM Installing the Fan Assembly 1 Align the holes in the fan assembly with the two fan assembly securing posts on the chassis. See Figure 3-10. 2 Lower the fan assembly until the release lever snaps and the fan assembly is seated onto the securing posts. 3 Reconnect the two fan connectors to the system board. See Figure 3-10. 4 Install the system board shroud. See "Installing the System Board Shroud" on page 74. 5 Close the system.
PAGE 88
book.book Page 88 Sunday, June 21, 2009 5:16 PM Figure 3-11. Installing and Removing the Power Supply Fan Assembly 1 2 3 1 power supply fan assembly 3 FAN_MOD connector on power distribution board 2 fan cables and connector NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector.
PAGE 89
book.book Page 89 Sunday, June 21, 2009 5:16 PM Installing the Power Supply Fan Assembly 1 Connect the fan’s power cable to the FAN_MOD connector on the power distribution board. See Figure 3-11 for the location of the connector. 2 Route the fan cable through the slot on the shroud partition. 3 Close the power distribution board cover by rotating it downward until it seats directly over the board. 4 Close the system. See "Opening and Closing the System" on page 70.
PAGE 90
book.book Page 90 Sunday, June 21, 2009 5:16 PM NOTE: For nonredundant power supplies, remove the power cord retention bracket that secures the system cables. See the Getting Started Guide that ships with your system for more information. 4 Release the locking tab on the left side of the power supply by pressing in toward the right.. See Figure 3-12. 5 Pull the power supply straight out to release it from the power distribution board and clear the chassis. Figure 3-12.
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book.book Page 91 Sunday, June 21, 2009 5:16 PM 3 Connect the power cable to the power supply. a Secure and bundle the system cables with the Velcro straps that ship with your system. Loop the power cable and use the Velcro straps to attach the cable to the handle. b Plug the other end of the cable into a power distribution unit (PDU) or power outlet.
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book.book Page 92 Sunday, June 21, 2009 5:16 PM 2 Open the system. See "Opening and Closing the System" on page 70. 3 Locate the USB connector on the front control board (see Figure 6-3). 4 Insert the USB memory key into the USB connector onto the board. See Figure 3-13. 5 Close the system. See "Opening and Closing the System" on page 70. 6 Reattach any peripherals, then connect the system to the electrical outlet. 7 Turn on the system and attached peripherals.
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book.book Page 93 Sunday, June 21, 2009 5:16 PM NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector. RAC Card The optional Remote Access Controller (RAC) provides a set of advanced features for managing the server remotely.
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book.book Page 94 Sunday, June 21, 2009 5:16 PM Figure 3-14. Removing and Installing a RAC Card 3 4 5 2 1 6 7 8 1 RAC-card system board connector 2 RAC-card ribbon cable 3 RAC-card connector 4 RAC card 5 RAC card bay 6 retention standoffs 7 standoff holes (5) 8 support standoffs 6 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff. Repeat for the other retention standoff.
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book.book Page 95 Sunday, June 21, 2009 5:16 PM 8 If you are not replacing the RAC card, disconnect and remove the ribbon cables from the RAC card and insert the plastic filler plug in the system back panel. NOTICE: When detaching the RAC cables from the system board, squeeze the metal ends of the cable connectors and gently work the connector out of the socket. Do not pull on the cable to unseat the connector. Doing so can damage the cable. 9 Close the system. See "Closing the System" on page 71.
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book.book Page 96 Sunday, June 21, 2009 5:16 PM 9 Connect the ribbon cable to the system board. See Figure for the connector locations. NOTICE: Be careful when attaching cables to the system board that you do not damage the surrounding system board components. a Connect one cable to the RAC_CONN connector on the system board. 10 Close the system. See "Closing the System" on page 71. See the RAC card documentation for information on configuring and using the RAC card.
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book.book Page 97 Sunday, June 21, 2009 5:16 PM 5 Insert the expansion card firmly into the expansion-card connector on the riser card until the card is fully seated. NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot on the chassis's back panel. 6 Replace the expansion-card retainer. See Figure 3-15. 7 Slide the expansion-card sliding retainer to the closed position so that it engages the edge of the expansion card. See Figure 3-15.
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book.book Page 98 Sunday, June 21, 2009 5:16 PM Figure 3-15. Installing and Removing Expansion Cards \ 3 1 1 expansion-card connector (left riser card) 3 expansion card back retainer 2 2 expansion card NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
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book.book Page 99 Sunday, June 21, 2009 5:16 PM x8-lane capability. The PCI-X left riser card provides one slot that can support either a 64-bit, 133 MHz PCI-X expansion slot or a PCIe x8-lane expansion slot. Removing the Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 100
book.book Page 100 Sunday, June 21, 2009 5:16 PM Figure 3-16. Installing and Removing the Riser Card 1 2 3 4 5 6 1 riser card release latch 2 riser card connector 3 left riser card 4 center riser card 5 riser card connector 6 center riser card alignment pins (2) Installing the Riser Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 101 Sunday, June 21, 2009 5:16 PM 3 If applicable, install the expansion card in the expansion-card slot. 4 If applicable, connect the expansion card in the expansion-card slot. 5 Close the system. See "Opening and Closing the System" on page 70. Backplane Board Removing the Backplane Board CAUTION: Many repairs may only be done by a certified service technician.
PAGE 102
book.book Page 102 Sunday, June 21, 2009 5:16 PM Figure 3-17. Removing and Installing the Backplane 3 2 4 1 5 1 backplane securing slot 2 power cable 3 backplane center release latch 4 backplane 5 SAS interface cable NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector.
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book.book Page 103 Sunday, June 21, 2009 5:16 PM Installing the Backplane Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 104 Sunday, June 21, 2009 5:16 PM Rank 1, 2: DIMM1_A and DIMM1_B Rank 3, 4: DIMM2_A and DIMM2_B Rank 5, 6: DIMM3_A and DIMM3_B The memory modules must be installed in identical pairs in configurations that have more than one memory module. For example, if socket DIMM1_A contains a 512-MB memory module, then the second memory module to be installed must be a 512-MB memory module in socket DIMM1_B.
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book.book Page 105 Sunday, June 21, 2009 5:16 PM Table 3-1. Sample Memory Module Configurations (continued) Total Memory DIMM1_A DIMM1_B DIMM2_A DIMM2_B DIMM3_A DIMM3_B 12 GB 2 GB 2 GB 2 GB 2 GB 2 GB 2 GB 24 GB 4 GB 4 GB 4 GB 4 GB 4 GB 4 GB Installing Memory Modules CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 106 Sunday, June 21, 2009 5:16 PM 8 Repeat step 2 through step 7 of this procedure to install the remaining memory modules. See Table 3-1 for valid memory configurations. 9 Close the system. See "Opening and Closing the System" on page 70. 10 (Optional) Press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.
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book.book Page 107 Sunday, June 21, 2009 5:16 PM Removing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system.
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book.book Page 108 Sunday, June 21, 2009 5:16 PM 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 71. 4 If applicable, disconnect the SAS cable connector on the expansion card. 5 Remove the system board shroud. See "Removing the System Board Shroud" on page 72. 6 Position your thumb firmly over the socket-release lever and release the lever from the locked position.
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book.book Page 109 Sunday, June 21, 2009 5:16 PM Figure 3-19. Installing and Removing the Heat Sink 2 1 1 release levers (2) 2 heat sink 8 Release the socket-release lever before opening the processor shield. 9 Rotate the processor shield upward and out of the way. 10 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
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book.book Page 110 Sunday, June 21, 2009 5:16 PM Figure 3-20. Installing and Removing the Processor 3 2 1 4 6 5 1 notch in processor (2) 2 processor 3 socket-release lever 4 ZIF socket 5 processor shield 6 socket key (2) Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-20. 3 Install the processor in the socket.
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book.book Page 111 Sunday, June 21, 2009 5:16 PM NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. c Close the processor shield. See Figure 3-20. d When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-20. 4 Install the heat sink.
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book.book Page 112 Sunday, June 21, 2009 5:16 PM System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 113 Sunday, June 21, 2009 5:16 PM 4 Locate the battery socket. See "System Board Connectors" on page 157. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
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book.book Page 114 Sunday, June 21, 2009 5:16 PM 13 To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least an hour. 14 After an hour, reconnect the system to its electrical outlet and turn it on. 15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 167 for instructions on obtaining technical assistance.
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book.book Page 115 Sunday, June 21, 2009 5:16 PM Figure 3-22. Installing and Removing the Control Panel Assembly 5 3 4 6 2 7 1 1 display-module label 2 display-module securing screws (2) 3 display module 4 display-module cable 5 control-panel cable 6 control-panel circuit board securing screws (3) 7 control-panel circuit board NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling.
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book.book Page 116 Sunday, June 21, 2009 5:16 PM 6 Disconnect the display module cable from the control panel board. See Figure 3-22. 7 Remove the three screws that secure the control panel board to the system chassis and remove the board. See Figure 3-22. 8 Remove the display module: a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label. b Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis.
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book.book Page 117 Sunday, June 21, 2009 5:16 PM Power Distribution Board The power distribution board is located on your system directly behind the power supply fan modules. This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies. See Figure 3-23. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 118 Sunday, June 21, 2009 5:16 PM Figure 3-23. Power Distribution Board 4 3 5 6 7 2 1 1 power-distribution board fan module connector 2 fan module cable connector 3 power-distribution board system bay 4 power-distribution board shroud cover 5 shroud captive screws (4) 6 power-distribution board shroud 7 power supply connectors (2) NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling.
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book.book Page 119 Sunday, June 21, 2009 5:16 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 120 Sunday, June 21, 2009 5:16 PM Removing the System Board Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 121 Sunday, June 21, 2009 5:16 PM 12 Disconnect the two power cables from the 12V and PWR_CONN connectors on the system board. See Figure 6-1. CAUTION: Before removing the system board tray from the chassis, ensure that all system board cables are disconnected from their respective cable connectors. 13 Pull up on the plunger that secures the system board tray to the chassis floor. See Figure 3-24.
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book.book Page 122 Sunday, June 21, 2009 5:16 PM Figure 3-24. Installing and Removing the System Board 1 2 3 1 plunger 3 system board tray 2 system board NOTE: In the preceding figure, the 12C cable is shown connecting over the control panel cabling. This cable should be routed under the control panel cable and the internal USB key connector. The 12C cable seats in a cable guide clip that is directly beneath the control panel connector.
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book.book Page 123 Sunday, June 21, 2009 5:16 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Unpack the new system board assembly. 2 While sliding the system board tray into place, tilt the board at an angle to ensure that the cables from the power distribution board are above the system board assembly.
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book.book Page 124 Sunday, June 21, 2009 5:16 PM 15 Connect the control-panel interface cable to the CTRL_PNL connector on the system board. See Figure 6-1 for the location of the CTRL_PNL connector. 16 If applicable, connect the optical drive interface cable to the SATA_C connector on the system card. See Figure 6-1 for the location of the SATA connector. 17 Install the system board shroud. See "Installing the System Board Shroud" on page 74. 18 Close the system.
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book.book Page 125 Sunday, June 21, 2009 5:16 PM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 126 Sunday, June 21, 2009 5:16 PM Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB diskette drive activity indicator. See "Troubleshooting a Diskette Drive" on page 140. The USB CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 142. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 144. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 167.
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book.book Page 127 Sunday, June 21, 2009 5:16 PM Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.
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book.book Page 128 Sunday, June 21, 2009 5:16 PM Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 153. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step.
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book.book Page 129 Sunday, June 21, 2009 5:16 PM 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 153. If the tests run successfully but the problem persists, see "Troubleshooting a USB Device" on page 129. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port.
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book.book Page 130 Sunday, June 21, 2009 5:16 PM Action 1 If a single USB device is experiencing a problem, perform the following procedure. For problems with multiple USB devices, skip to step 2. a Turn off the USB device, disconnect the USB cable from the system briefly, and reconnect the cable. b Restart the system, enter the System Setup program, and ensure that all USB ports are enabled. See "Using the System Setup Program" on page 48.
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book.book Page 131 Sunday, June 21, 2009 5:16 PM b Open the system. See "Opening the System" on page 71. c Locate the NVRAM_CLR jumper on your system board (see "System Board Jumpers" on page 157) and set the jumper to the enabled position. d Close the system. See "Closing the System" on page 71. e Reconnect the system and peripherals to power and restart. If all USB devices are operational, proceed to the next step. If the USB devices are still not functioning, see "Getting Help" on page 167.
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book.book Page 132 Sunday, June 21, 2009 5:16 PM Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled.
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book.book Page 133 Sunday, June 21, 2009 5:16 PM 3 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 97. 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Opening and Closing the System" on page 70. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 167.
PAGE 134
book.book Page 134 Sunday, June 21, 2009 5:16 PM • Drive-carrier connections to the SAS/SATA backplane, if applicable 3 Ensure that all cables are properly connected. 4 Close the system. See "Opening and Closing the System" on page 70. 5 Run the system board tests in the system diagnostics. See "Using Dell PowerEdge Diagnostics" on page 153. If the tests fail, see "Getting Help" on page 167. Troubleshooting the System Battery Problem • System message indicates a problem with the battery.
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book.book Page 135 Sunday, June 21, 2009 5:16 PM Troubleshooting Power Supplies Problem • System-status indicators are amber. • Power-supply fault indicators are amber. • Front-panel status LCD indicates a problem with the power supplies. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 136 Sunday, June 21, 2009 5:16 PM 6 If the problem is resolved, close the system. See "Opening and Closing the System" on page 70. If the problem persists, remove the faulty power supply. See "Removing a Power Supply" on page 89. 7 Install a new power supply. See "Replacing a Power Supply" on page 90. If the problem persists, see "Getting Help" on page 167. Troubleshooting System Cooling Problems Problem • Systems management software issues a fan-related error message.
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book.book Page 137 Sunday, June 21, 2009 5:16 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 153. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 3 Open the system. See "Opening and Closing the System" on page 70.
PAGE 138
book.book Page 138 Sunday, June 21, 2009 5:16 PM support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 153. If diagnostics indicates a fault, follow the corrective actions provided by the diagnostic program.
PAGE 139
book.book Page 139 Sunday, June 21, 2009 5:16 PM 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Entering the System Setup Program" on page 47. If the amount of memory installed still does not match the system memory setting, proceed to the next step. 12 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 13 Open the system.
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book.book Page 140 Sunday, June 21, 2009 5:16 PM 1 Enter the System Setup program and ensure that the USB key port is enabled. See "Entering the System Setup Program" on page 47. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening and Closing the System" on page 70. 4 Reseat the USB key. 5 Close the system. See "Getting Help" on page 167.
PAGE 141
book.book Page 141 Sunday, June 21, 2009 5:16 PM 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 4 Open the system. See "Opening and Closing the System" on page 70. 5 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 6 Ensure that a power cable is properly connected to the drive. 7 Close the system. See "Opening and Closing the System" on page 70.
PAGE 142
book.book Page 142 Sunday, June 21, 2009 5:16 PM 20 Repeat step 15 through step 19 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 167. Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. Action CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 143 Sunday, June 21, 2009 5:16 PM Troubleshooting a SCSI Tape Drive Problem • Defective tape drive • Defective tape cartridge • Missing or corrupted tape-backup software or tape drive device driver • Defective SCSI controller Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly.
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book.book Page 144 Sunday, June 21, 2009 5:16 PM 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 11 If you cannot resolve the problem, see "Getting Help" on page 167 for information on obtaining technical assistance.
PAGE 145
book.book Page 145 Sunday, June 21, 2009 5:16 PM See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive has been configured correctly for the RAID. c Exit the configuration utility and allow the system to boot to the operating system. 4 Ensure that the required device drivers for your SAS controller card or SAS RAID controller are installed and are configured correctly.
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book.book Page 146 Sunday, June 21, 2009 5:16 PM Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 147 Sunday, June 21, 2009 5:16 PM 8 If you have a non-RAID SAS controller, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly. If the problem is resolved, reinstall the hard drive in the original bay. See "Installing a Hot-Plug Hard Drive" on page 76. If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See "Getting Help" on page 167.
PAGE 148
book.book Page 148 Sunday, June 21, 2009 5:16 PM Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test.
PAGE 149
book.book Page 149 Sunday, June 21, 2009 5:16 PM Ensure that the cables are firmly connected to the SAS controller and the hard drives. 10 If your system has hot-pluggable hard drives in a front-loading drive bay (when available), verify that the cable connections between the SAS/SATA backplane and the SAS controller are correct. See "Installing the Backplane Board" on page 103. 11 Close the system. See "Opening and Closing the System" on page 70.
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book.book Page 150 Sunday, June 21, 2009 5:16 PM 5 Close the system. See "Opening and Closing the System" on page 70. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 70. 9 Remove all expansion cards in the system.
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book.book Page 151 Sunday, June 21, 2009 5:16 PM Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor. Action CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 152 Sunday, June 21, 2009 5:16 PM 10 Remove processor 2. See "Replacing the Processor" on page 107. To locate processor 2, see Figure 6-1. If only one processor is installed, replace the processor. See "Getting Help" on page 167. 11 Close the system. See "Opening and Closing the System" on page 70. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. • If the tests complete successfully, go to.
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book.book Page 153 Sunday, June 21, 2009 5:16 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 154 Sunday, June 21, 2009 5:16 PM • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
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book.book Page 155 Sunday, June 21, 2009 5:16 PM Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
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book.book Page 156 Sunday, June 21, 2009 5:16 PM • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results.
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book.book Page 157 Sunday, June 21, 2009 5:16 PM Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1. System Board Jumper Settings Jumper PWRD_EN Setting Description (default) The password feature is enabled. The password feature is disabled.
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book.book Page 158 Sunday, June 21, 2009 5:16 PM Figure 6-1. System Board Connectors 1 2 3 4 5 6 7 8 9 10 30 29 28 11 27 26 12 13 14 15 16 17 25 24 23 22 Table 6-2.
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book.book Page 159 Sunday, June 21, 2009 5:16 PM Table 6-2.
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book.book Page 160 Sunday, June 21, 2009 5:16 PM Riser Card Connectors The system is available with either a PCIe riser card or a PCI-X/PCIe riser card (not shown). See Figure 6-1 and Figure 6-2 for the location and description of the expansion-card slots on the two riser cards. Figure 6-2.
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book.book Page 161 Sunday, June 21, 2009 5:16 PM Control Panel Assembly Connectors Figure 6-3 shows the configuration of the I/O control panel assembly connectors. Figure 6-3.
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book.book Page 162 Sunday, June 21, 2009 5:16 PM SAS/SATA Backplane Board Connectors Figure 6-4 shows the location of the hard-drive connectors on the SAS/SATA backplane board. Figure 6-4. SAS/SATA Backplane Board Components 3 2 4 1 1 power +12C connector 2 3.5-inch SAS or SATA connector 3 SAS controller daughter card connector 4 3.
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book.book Page 163 Sunday, June 21, 2009 5:16 PM Figure 6-5. Expansion Card Connector for SAS RAID Controller Daughter Card 2 1 SAS 5e Card 1 external port connectors 2 memory module slot Figure 6-6.
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book.book Page 164 Sunday, June 21, 2009 5:16 PM Figure 6-7. Expansion Card Connector for the SAS Controller Daughter Card 1 2 SAS6ir card 1 SAS6ir card cable connectors 2 center riser connector Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 48.
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book.book Page 165 Sunday, June 21, 2009 5:16 PM 4 Close the system. See "Opening and Closing the System" on page 70. 5 Reconnect the system to the electrical outlet, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.
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book.book Page 167 Sunday, June 21, 2009 5:16 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 169 Sunday, June 21, 2009 5:16 PM Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
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book.book Page 170 Sunday, June 21, 2009 5:16 PM BMC — Baseboard management controller. boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing ~~. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.~~
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book.book Page 171 Sunday, June 21, 2009 5:16 PM DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed.
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book.book Page 172 Sunday, June 21, 2009 5:16 PM ESD — Electrostatic discharge. ESM — Embedded server management. expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board.
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book.book Page 173 Sunday, June 21, 2009 5:16 PM h — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s RAM and I/O memory addresses for devices. In text, hexadecimal numbers are often followed by h. headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser.
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book.book Page 174 Sunday, June 21, 2009 5:16 PM key combination — A command requiring you to press multiple keys at the same time (for example, ). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network.
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book.book Page 175 Sunday, June 21, 2009 5:16 PM memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board. memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz.
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book.book Page 176 Sunday, June 21, 2009 5:16 PM peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. PGA — Pin grid array. A type of processor socket that allows you to remove the processor chip. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test.
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book.book Page 177 Sunday, June 21, 2009 5:16 PM ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST. ROMB — RAID on motherboard. rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment.
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book.book Page 178 Sunday, June 21, 2009 5:16 PM system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor, RAM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation. system diskette — See bootable diskette. system memory — See RAM.
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book.book Page 179 Sunday, June 21, 2009 5:16 PM VAC — Volt(s) alternating current. VDC — Volt(s) direct current. VGA — Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities.
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book.book Page 180 Sunday, June 21, 2009 5:16 PM XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force.
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book.book Page 181 Sunday, June 21, 2009 5:16 PM Index A alert messages, 45 CD/DVD drive troubleshooting, 142 checking equipment, 126 B backplane board, 101 installing, 103 removing, 101 baseboard management controller See BMC.
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book.book Page 184 Sunday, June 21, 2009 5:16 PM power supply troubleshooting, 135 power supply fan assembly installing, 89 removing, 87 processor replacing, 107 troubleshooting, 151 removing bezel, 69 replacing bezel, 70 power supply, 90 processor, 107 system battery, 112 riser card connectors, 160-161 installing, 100 removing, 99 R RAC card, 93 installing, 95 removing, 93 S RAID controller card. See expansion cards.
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