Users Guide

Hardware trouble indicators
The hardware related problems are:
● Failure to power up
● Noisy fans
● Loss of network connectivity
● Hard drive failure
● USB media failure
● Physical damage
Based on the problem, use the following methods to correct the problem:
● Reseat the module or component and restart the system
● In case of a blade server, insert the module into a different bay in the chassis
● Replace hard drives or USB flash drives
● Reconnect or replace the power and network cables
If problem persists, see the Hardware Owner’s Manual for specific troubleshooting information about the hardware device.
CAUTION: You should only perform troubleshooting and simple repairs as authorized in your product
documentation, or as directed by online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with
the product.
Viewing system health
iDRAC and CMC (for blade servers) Web interfaces display the status for the following:
● Batteries
● Chassis Controller Status
● Fans
● Intrusion
● Power Supplies
● Removable Flash Media
● Temperatures
● Voltages
● CPU
In iDRAC Web interface, go to Overview > Server > System Summary > Server Health section.
To view CPU health, go to Overview > Hardware > CPU.
The system health indicators are:
●
— Indicates a normal status.
● — Indicates a warning status.
● — Indicates a failure status.
● — Indicates an unknown status.
Click any component name in the Server Health section to view details about the component.
Generating SupportAssist Collection
If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection,
then you can provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install
software or download tools from Dell and without having access to the Internet from the server operating system or iDRAC. You
can send the data from an alternate system and be certain that the data collected from your server is not viewable by non-
authorized individuals during the transmission to Tech Support.
Troubleshooting managed system using iDRAC
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