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book.book Page 2 Tuesday, March 31, 2009 5:26 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved.
book.book Page 3 Tuesday, March 31, 2009 5:26 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . Front-Panel Features and Indicators 10 . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . 16 Back-Panel Features and Indicators . . . . . . . . . . 17 . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . 19 Guidelines for Connecting Optional External Devices . NIC Indicator Codes Power Indicator Codes . . .
book.book Page 4 Tuesday, March 31, 2009 5:26 PM 2 Using the System Setup Program and UEFI Boot Manager . . . . . . . Choosing the System Boot Mode . . . . . . 57 . . . . . . . . . . . . 57 Entering the System Setup Program . System Setup Options . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . 59 Entering the UEFI Boot Manager. . . . . . . . . . . . . System and Setup Password Features. Embedded System Management . . . . . . . . . . 71 . . . . . . . . . . . .
book.book Page 5 Tuesday, March 31, 2009 5:26 PM Internal USB Memory Key . System Board Shroud . . . . . . . . . . . . . . . 104 . . . . . . . . . . . . . . . . . . 105 Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) . . . . . . . . . . . . 107 Integrated Dell Remote Access Controller 6 (iDRAC6) Enterprise Card (Optional) . . . . . . . . . . 109 . . . . . . . . . . . . . . . . 112 Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 112 Optical Drive . . .
book.book Page 6 Tuesday, March 31, 2009 5:26 PM Troubleshooting the Video Subsystem . Troubleshooting a USB Device . . . . . . . . 146 . . . . . . . . . . . . 146 Troubleshooting a Serial I/O Device . Troubleshooting a NIC . . . . . . . . . 147 . . . . . . . . . . . . . . . . . 147 Troubleshooting a Wet System. . . . . . . . . . . . . Troubleshooting a Damaged System. . . . . . . . . . 149 Troubleshooting the System Battery . . . . . . . . . . 150 . . . . . . . . . . .
book.book Page 7 Tuesday, March 31, 2009 5:26 PM When to Use the Embedded System Diagnostics . . . . . . . . . . . . . Running the Embedded System Diagnostics 6 Getting Help . 7 . . . . 165 . . . . . . . . . . . . . 165 . . . . . . . . . . . . . . . . . . . . . Contacting Dell System Board Jumpers 167 . . . . . . . . . . . 169 169 . . . . . . . . . . . . . . . . . System Board Connectors . 170 . . . . . . . . . . . . . . . Disabling a Forgotten Password Index 167 . . . . . . . . . . .
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book.book Page 9 Tuesday, March 31, 2009 5:26 PM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics.
book.book Page 10 Tuesday, March 31, 2009 5:26 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 7 6 1 2 3 4 5 Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon 8 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
book.book Page 11 Tuesday, March 31, 2009 5:26 PM Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 Video connector Connects a monitor to the system.
book.book Page 12 Tuesday, March 31, 2009 5:26 PM Item Indicator, Button, or Connector Icon Description 6 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again. 7 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant.
book.book Page 13 Tuesday, March 31, 2009 5:26 PM Figure 1-2. LCD Panel Features 1 2 4 3 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling. • Press again to repeat the cycle.
book.book Page 14 Tuesday, March 31, 2009 5:26 PM To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. Setup Menu Option Description BMC or DRAC Select DHCP or Static IP to configure the network NOTE: If an iDRAC6 Express mode. If Static IP is selected, the available fields are IP, card is installed on the system, the BMC option is replaced by DRAC. Subnet (Sub), and Gateway (Gtw).
book.book Page 15 Tuesday, March 31, 2009 5:26 PM View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the optional NOTE: If an iDRAC6 Express iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). card is installed on the system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses. replaced by DRAC IP. MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
book.book Page 16 Tuesday, March 31, 2009 5:26 PM Hard Drive Status Indicators Figure 1-3. Hard Drive Indicators 2 1 1 drive-activity indicator (green) 2 drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
book.book Page 17 Tuesday, March 31, 2009 5:26 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three seconds, and off six seconds. Rebuild aborted Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4.
book.book Page 18 Tuesday, March 31, 2009 5:26 PM Item Indicator, Button, or Connector Icon Description 7 PCIe slot 1 PCI Express (generation 2) x16-wide expansion slot (full-height, half-length). 8 Active ID CMA connector Connector for attaching a system indicator extension cable that is used on a cable management arm. 9 System status indicator light Lights blue during normal system operation.
book.book Page 19 Tuesday, March 31, 2009 5:26 PM Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary to enable ports on your system, use the System Setup program.
book.book Page 20 Tuesday, March 31, 2009 5:26 PM Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.
book.book Page 21 Tuesday, March 31, 2009 5:26 PM Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: The diagnostic LEDs are not present when the system is equipped with an LCD display. Table 1-1.
book.book Page 22 Tuesday, March 31, 2009 5:26 PM Table 1-1. Code 22 Diagnostic Indicator Codes (Optional) (continued) Causes Corrective Action hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 84 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 146. No memory modules detected. See "Troubleshooting System Memory" on page 152. System board failure.
book.book Page 23 Tuesday, March 31, 2009 5:26 PM LCD Status Messages (Optional) The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
book.book Page 24 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E1114 Ambient Temp Ambient temperature has See "Troubleshooting exceeds a reached a point outside System Cooling allowed range. of the allowed range. Problems" on page 151. E1116 Memory disabled, temp above range. Power cycle AC. Memory has exceeded allowable temperature and has been disabled to prevent damage to the components.
book.book Page 25 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator has failed. Reseat the processor(s). See "Troubleshooting the Microprocessors" on page 160. If the problem persists, see "Getting Help" on page 167. E122C CPU Power Fault. Power cycle AC. A power fault was detected when powering up the processor(s).
book.book Page 26 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E1313 Fan redundancy The system is no longer lost. Check fan redundant. Another fans. fan failure would put the system at risk of over-heating. Check LCD for additional scrolling messages. See "Troubleshooting a Fan" on page 152. E1410 Internal Error Specified processor has an detected. internal error. The error Check "FRU X".
book.book Page 27 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E141F CPU # protocol The system BIOS error. Power has reported a processor cycle AC. protocol error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167. E1420 CPU Bus parity The system BIOS has error. Power reported a processor bus cycle AC. parity error.
book.book Page 28 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E161C Power Supply # (### W) lost AC power. Check PSU cables. Specified power supply is attached to the system, but it has lost its AC input. Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 151.
book.book Page 29 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E1710 I/O channel The system BIOS has check error. reported an I/O channel Review & clear check. SEL. Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167.
book.book Page 30 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E1714 Unknown error. The system BIOS has Review & clear determined there has SEL. been an error in the system, but is unable to determine its origin. Corrective Actions Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167.
book.book Page 31 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E1A15 SAS cable B SAS cable B is missing failure. Check or bad. connection. Corrective Actions Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 167. E1A1D Control panel USB cable not detected. Check cable. USB cable to the control panel is missing or bad. Reseat the cable. If the problem persists, replace cable.
book.book Page 32 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E2015 DMA Controller DMA controller failure. failure. Power cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167. E2016 E2017 Interrupt Interrupt controller Controller failure. failure. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system.
book.book Page 33 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E201A SuperIO SIO failure. failure. Power cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 167. Keyboard controller failure. Remove AC power to the system for 10 seconds and restart the system.If the problem persists, see "Getting Help" on page 167.
book.book Page 34 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text E2021 Incorrect Incorrect memory memory configuration. configuration. Review User Guide. E2022 General failure during POST. Check screen message. E2023 BIOS Unable to The system BIOS could See "Troubleshooting mirror memory. not enable memory System Memory" on Check DIMMs. mirroring because of a page 152. faulty memory module or an invalid memory configuration.
book.book Page 35 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC The system BIOS has disabled memory mirroring because it has determined one half of the mirror has had too many errors. "## & ##" represents the memory-module pair implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. I1910 Intrusion detected. Check chassis cover.
book.book Page 36 Tuesday, March 31, 2009 5:26 PM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions W1627 Power required > PSU wattage. Check PSU and config. The system configuration requires more power than what the power supply can provide. Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system. W1628 Performance degraded. Check PSU and system configuration.
book.book Page 37 Tuesday, March 31, 2009 5:26 PM Removing LCD Status Messages (Optional) For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD.
book.book Page 38 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled. For 128-bit Advanced ECC, DIMMs must be installed in pairs. Pairs must be matched in size and geometry. The Advanced ECC option was enabled in BIOS, but is no longer valid due to an unsupported memory configuration, possibly a faulty or removed memory module. The Advanced ECC setting has been disabled. Check other messages for a faulty memory module.
book.book Page 39 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The optional iDRAC6 has hung. Remove AC power to the system for 10 seconds and restart the system. The optional iDRAC6 was remotely reset while system was booting. Alert! After AC recovery, the Continuing optional iDRAC6 takes system boot longer than normal to boot.
book.book Page 40 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration.
book.book Page 41 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 167.
book.book Page 42 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 126.
book.book Page 43 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 119.
book.book Page 44 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See "RAID Battery (Optional)" on page 117. Keyboard fuse has Overcurrent detected at the failed keyboard connector.
book.book Page 45 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency.
book.book Page 46 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed. Use a bootable USB key, optical drive, or hard drive.
book.book Page 47 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 7-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 159." Quad rank DIMM Invalid memory configuration.
book.book Page 48 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. The memory configuration does not match the setting in BIOS. The BIOS setting has been disabled.
book.book Page 49 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 119. geometry: x,x,... The following DIMMs should match in rank count: x,x,...
book.book Page 50 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Timer chip Faulty system board. counter 2 failed Corrective Actions See "Getting Help" on page 167. TPM configuration operation honored. System will now reset. A TPM configuration Information only. command has been entered. The system will reboot and execute the command. TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.
book.book Page 51 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard/mouse controller chip.
book.book Page 52 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 119. Unused memory detected.
book.book Page 53 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Warning: Control Panel is not installed. The control panel is not Install the control panel, or installed or has a faulty cable check the cable connections connection. between the display module, the control panel board, and the system board. See "Control Panel Assembly-LED/LCD (Service-Only Procedure) (Optional)" on page 132. Warning! No micro Micro code update failed.
book.book Page 54 Tuesday, March 31, 2009 5:26 PM Table 1-3. System Messages (continued) Message Causes Corrective Actions Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: Invalid memory configuration. The system will run but with reduced functionality. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 119.
book.book Page 55 Tuesday, March 31, 2009 5:26 PM Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
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book.book Page 57 Tuesday, March 31, 2009 5:26 PM Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
book.book Page 58 Tuesday, March 31, 2009 5:26 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
book.book Page 59 Tuesday, March 31, 2009 5:26 PM System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
book.book Page 60 Tuesday, March 31, 2009 5:26 PM Option Description Processor Settings Displays information related to microprocessors (speed, cache size, and so on). See "Processor Settings Screen" on page 61. SATA Settings See "SATA Settings Screen" on page 62. Boot Settings See "Boot Settings Screen" on page 63. Integrated Devices See "Integrated Devices Screen" on page 64.
book.book Page 61 Tuesday, March 31, 2009 5:26 PM Memory Settings Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing (Enabled default) Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
book.book Page 62 Tuesday, March 31, 2009 5:26 PM Option Description Logical Processor (Enabled default) On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS.
book.book Page 63 Tuesday, March 31, 2009 5:26 PM Option Description Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device. Port E Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device. Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode.
book.book Page 64 Tuesday, March 31, 2009 5:26 PM Integrated Devices Screen Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated storage controller. User Accessible USB Ports (All Ports On default) Enables or disables the user-accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the internal USB port.
book.book Page 65 Tuesday, March 31, 2009 5:26 PM PCI IRQ Assignments Screen Option Description Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS.
book.book Page 66 Tuesday, March 31, 2009 5:26 PM Embedded Server Management Screen (Optional) Option Description Front Panel LCD Options Options are User Defined String, Model Number, or None. User-Defined LCD String You can enter a name or other identifier for the system, to be displayed on the LCD module screen. If the LCD Home display is set to anything other than User Defined String, Model Number, or None, this option in BIOS will display Advanced.
book.book Page 67 Tuesday, March 31, 2009 5:26 PM Option Description Fan Power and Performance Management Options are Maximum Performance or Minimum Power. Memory Power and Performance Management Options are Maximum Performance, a specified frequency, or Minimum Power. System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification.
book.book Page 68 Tuesday, March 31, 2009 5:26 PM Option Description TPM Activation (No Change default) When set to Activate, the TPM is enabled to default settings. When set to Deactivate, the TPM is disabled. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off. CAUTION: Clearing the TPM will lose all encryption keys in the TPM.
book.book Page 69 Tuesday, March 31, 2009 5:26 PM Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
book.book Page 70 Tuesday, March 31, 2009 5:26 PM UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press .
book.book Page 71 Tuesday, March 31, 2009 5:26 PM System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services (USC) Restarts the system and accesses the Unified Server Configurator, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
book.book Page 72 Tuesday, March 31, 2009 5:26 PM When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field.
book.book Page 73 Tuesday, March 31, 2009 5:26 PM To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press . When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
book.book Page 74 Tuesday, March 31, 2009 5:26 PM Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password.
book.book Page 75 Tuesday, March 31, 2009 5:26 PM Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 74.
book.book Page 76 Tuesday, March 31, 2009 5:26 PM Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the Baseboard Management Controller (BMC) utility is replaced by the iDRAC6 utility. The BMC enables configuring, monitoring, and recovery of systems remotely.
book.book Page 77 Tuesday, March 31, 2009 5:26 PM • Enable a LAN Platform Event Trap (PET) destination. • Attach or detach the Virtual Media devices. • Change the administrative username and password and manage user privileges. • View System Event Log (SEL) messages or clear messages from the log. For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications. Entering the iDRAC Configuration Utility 1 Turn on or restart your system.
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book.book Page 79 Tuesday, March 31, 2009 5:26 PM Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the packaging material that shipped with the system and/or take care to avoid any damage due to shock or vibration. NOTE: Depending on the configuration, your system may have cabled or hot-swappable hard drives, redundant or non-redundant power supplies, and an LCD panel or diagnostic indicators.
book.book Page 80 Tuesday, March 31, 2009 5:26 PM Figure 3-1.
book.book Page 81 Tuesday, March 31, 2009 5:26 PM Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
book.book Page 82 Tuesday, March 31, 2009 5:26 PM Opening and Closing the System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
book.book Page 83 Tuesday, March 31, 2009 5:26 PM Figure 3-3. Removing and Replacing the System Cover 1 2 1 latch release lock 2 indent Closing the System 1 Place the cover onto the chassis and offset it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis. See Figure 3-3. 2 Slide the cover towards the front of the chassis till it snaps in position.
book.book Page 84 Tuesday, March 31, 2009 5:26 PM Hard Drives Your system supports up to four 3.5-inch (SAS or SATA) or 2.5-inch (SAS, SATA, or SSD) hard drives in 3.5-inch hot-swap hard drive carrier or cabled internal drives. Depending on your chassis, the hard drives are installed internally or at the front of the system (see Figure 3-1). Internal hard drives are connected to the system board or an optional controller card.
book.book Page 85 Tuesday, March 31, 2009 5:26 PM Installing a Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-4. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 Remove the front bezel. See "Removing and Replacing the Optional Front Bezel" on page 81.
book.book Page 86 Tuesday, March 31, 2009 5:26 PM Figure 3-5. Removing and Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
book.book Page 87 Tuesday, March 31, 2009 5:26 PM 1 Remove the front bezel. See "Removing and Replacing the Optional Front Bezel" on page 81. 2 If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 84. 3 Install the hot-swap hard drive. a Press the button on the front of the drive carrier. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place.
book.book Page 88 Tuesday, March 31, 2009 5:26 PM Figure 3-6. Installing a Hard Drive Into a Drive Carrier 3 2 1 4 1 drive carrier 2 screws (4) 3 hard drive 4 SAS/SATA screw hole Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6. 2 Align the holes on the hard drive with the back set of holes on the hard drive carrier.
book.book Page 89 Tuesday, March 31, 2009 5:26 PM Removing a Cabled Hard Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals. 2 Open the system. See "Opening the System" on page 82.
book.book Page 90 Tuesday, March 31, 2009 5:26 PM Installing a Cabled Hard Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and from the peripherals. 2 Open the system. See "Opening the System" on page 82.
book.book Page 91 Tuesday, March 31, 2009 5:26 PM Removing a Hard Drive From a Hard-Drive Bracket Remove the screws from the slide rails on the hard-drive bracket and separate the hard drive from the bracket. See Figure 3-8. Figure 3-8. Removing a Hard Drive From a Hard-Drive Bracket 1 2 3 4 1 screws (4)* 2 hard drive 3 SAS/SATA screw hole 4 hard-drive bracket *Screws are supplied along with the hard drives ordered from Dell.
book.book Page 92 Tuesday, March 31, 2009 5:26 PM Power Supplies Your system supports the following power supply modules: • 480W (non-redundant power supply) • 500W (redundant power supply) If two power supplies are installed, the second power supply provides hotswappable, power redundancy. In redundant mode, the system distributes the power load across both power supplies to maximize efficiency.
book.book Page 93 Tuesday, March 31, 2009 5:26 PM Figure 3-9. Removing and Replacing a Redundant Power Supply 1 2 3 1 power supply 3 cable retention bracket 2 locking tab Installing a Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
book.book Page 94 Tuesday, March 31, 2009 5:26 PM NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-6).
book.book Page 95 Tuesday, March 31, 2009 5:26 PM Figure 3-10.
book.book Page 96 Tuesday, March 31, 2009 5:26 PM Installing a Non-Redundant Power Supply 1 Open the system. See "Opening the System" on page 82. 2 Place the power supply on the chassis. See Figure 3-10. Tighten the screw to secure the power supply to the chassis. 3 Connect all the power cables to the system board, hard drive(s), and optical drive. 4 Replace the system cover. See "Closing the System" on page 83. 5 Connect the power cable to the power supply and plug the cable into a power outlet.
book.book Page 97 Tuesday, March 31, 2009 5:26 PM Table 3-1.
book.book Page 98 Tuesday, March 31, 2009 5:26 PM 5 Install the expansion card: a Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the expansioncard riser. b Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. c Close the expansion-card latch. See Figure 3-11. Figure 3-11.
book.book Page 99 Tuesday, March 31, 2009 5:26 PM Removing an Expansion Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Disconnect all cables from the card.
book.book Page 100 Tuesday, March 31, 2009 5:26 PM Removing the Integrated Storage Controller Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82.
book.book Page 101 Tuesday, March 31, 2009 5:26 PM Installing the Integrated Storage Controller Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82.
book.book Page 102 Tuesday, March 31, 2009 5:26 PM Expansion-Card Riser The system’s expansion-card riser supports an x16 link Gen1 or Gen2 PCIe expansion card. (An additional slot on the riser is reserved for use by the integrated storage controller card.) Removing an Expansion-Card Riser WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 103 Tuesday, March 31, 2009 5:26 PM Figure 3-13. Installing or Removing an Expansion-Card Riser 3 2 1 4 5 6 1 riser guides (2) 2 expansion-card riser 3 expansion card slot 4 riser guide posts (2) 5 expansion-card riser socket (2) 6 integrated storage controller slot Replacing an Expansion-Card Riser 1 To install an expansion-card riser, align the riser guide posts with the riser guide posts on the system board. See Figure 3-13.
book.book Page 104 Tuesday, March 31, 2009 5:26 PM 3 If applicable, reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card" on page 101. 4 If applicable, reinstall the expansion card. See "Installing an Expansion Card" on page 97. 5 Close the system. See "Closing the System" on page 83. 6 Reconnect the system and peripherals to their power sources.
book.book Page 105 Tuesday, March 31, 2009 5:26 PM Figure 3-14. Removing or Installing a USB Memory Key 1 2 1 USB memory key 2 USB memory key connector System Board Shroud The system board shroud covers the processor, heat sink, memory modules, and system battery and provides air flow to these components. Airflow is facilitated by the cooling fan modules, which are positions directly behind the system board shroud.
book.book Page 106 Tuesday, March 31, 2009 5:26 PM 3 Grasping the tabs, gently lift the shroud straight up and away from the system board. See Figure 3-15. 4 Remove the system board shroud. Figure 3-15.
book.book Page 107 Tuesday, March 31, 2009 5:26 PM Integrated Dell Remote Access Controller 6 (iDRAC6) Express Card (Optional) Installing an iDRAC6 Express Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
book.book Page 108 Tuesday, March 31, 2009 5:26 PM Figure 3-16. Installing or Removing an iDRAC6 Express Card (Optional) 2 1 3 4 1 iDRAC6 Express card 2 notch 3 clip 4 plastic standoff tab 4 Close the system. See "Closing the System" on page 83. 5 Reconnect the system and peripherals to their power sources, and turn them on.
book.book Page 109 Tuesday, March 31, 2009 5:26 PM 3 To remove the iDRAC6 Express card: a Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-20. As the holder releases from the standoff, the connector under the card disengages from the system board connector. b Angle the card so that the notch on the card slips through the clip on the system board. 4 Close the system. See "Closing the System" on page 83.
book.book Page 110 Tuesday, March 31, 2009 5:26 PM 5 Install the iDRAC6 Enterprise card: a Angle the card so that the RJ-45 connector fits through the back-panel opening. See Figure 3-17. b Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into place. See Figure 3-17. When the front of the card is fully seated, the plastic standoffs snap over the edge of the card. Figure 3-17.
book.book Page 111 Tuesday, March 31, 2009 5:26 PM 6 Close the system. See "Closing the System" on page 83. 7 Reconnect the system and peripherals to their power sources, and turn them on. Removing an iDRAC6 Enterprise Card WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
book.book Page 112 Tuesday, March 31, 2009 5:26 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
book.book Page 113 Tuesday, March 31, 2009 5:26 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 105. 4 Disconnect the fan’s power cable from the system board. See Figure 3-18. 5 Remove the faulty fan by grasping the fan and sliding the fan from the fan assembly. See Figure 3-18. Figure 3-18.
book.book Page 114 Tuesday, March 31, 2009 5:26 PM Replacing a Cooling Fan 1 Ensure that the fan is oriented correctly. Orient the fan module so that the side with the power cable faces towards the back of the system. 2 Slide the fan module into the fan assembly until the fan is fully seated. See Figure 3-18. 3 Connect the fan’s power cable to the power connector on the system board. 4 Replace the system board shroud. See "Installing the System Board Shroud" on page 106. 5 Close the system.
book.book Page 115 Tuesday, March 31, 2009 5:26 PM 3 Open the system. See "Opening the System" on page 82. 4 Disconnect the power and data cables from the back of the drive. Note the routing of the power and data cables underneath the tabs on the system chassis as you remove them from the system board and drive. You must route these cables properly when you replace them to prevent them from being pinched or crimped.
book.book Page 116 Tuesday, March 31, 2009 5:26 PM Figure 3-19.
book.book Page 117 Tuesday, March 31, 2009 5:26 PM Installing an Optical Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 If installed, remove the optional front bezel. See "Removing and Replacing the Optional Front Bezel" on page 81.
book.book Page 118 Tuesday, March 31, 2009 5:26 PM 3 To disconnect the RAID battery cable from the connector on the system board, press the tab on the RAID battery cable connector, and gently pull the cable connector out of the connector on the system board. See Figure 3-20. 4 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier. See Figure 3-20. Figure 3-20.
book.book Page 119 Tuesday, March 31, 2009 5:26 PM 4 Place the system upright on a flat, stable surface. 5 Turn on the system and attached peripherals. System Memory Your system supports DDR3 registered DIMMs (RDIMMs) or unbuffered ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067- or 1333-MHz, and quad-rank DIMMs can be 1067-MHz. The system contains 8 memory sockets split into two sets of four sockets, one set per each processor. Each four-socket set is organized into three channels.
book.book Page 120 Tuesday, March 31, 2009 5:26 PM • For Memory Mirroring or Advanced ECC Mode, the two sockets furthest from the processor are unused and memory modules are installed beginning with socket A1 or B1 and proceeding with socket A2 or B2. • Advanced ECC Mode requires memory modules that use x4 or x8 DRAM device widths.
book.book Page 121 Tuesday, March 31, 2009 5:26 PM Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor (memory should not be installed in the farthest channel). Mirroring must be enabled in the System Setup program. In a mirrored configuration, the total available system memory is one-half of the total installed physical memory.
book.book Page 122 Tuesday, March 31, 2009 5:26 PM Table 3-2. Memory Mode Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) (continued) Memory Module 4 Size X X X X X X X X X X X X X X X X 4-GB 8-GB1 Mirroring 1. 2.
book.book Page 123 Tuesday, March 31, 2009 5:26 PM Table 3-3.
book.book Page 124 Tuesday, March 31, 2009 5:26 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 105. 4 Locate the memory module sockets. See Figure 7-1. 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-21, to allow the memory module to be inserted into the socket.
book.book Page 125 Tuesday, March 31, 2009 5:26 PM 8 Press down on the memory module with your thumbs to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules. See Table 3-3. 10 Replace the system board shroud.
book.book Page 126 Tuesday, March 31, 2009 5:26 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 105. 4 Locate the memory module sockets. See Figure 7-1. 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-21.
book.book Page 127 Tuesday, March 31, 2009 5:26 PM 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-22. 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other heat-sink retention screws. 8 Gently lift the heat sink off of the processor and set the heat sink aside with thermal grease side facing up. CAUTION: The processor is held in its socket under strong pressure.
book.book Page 128 Tuesday, March 31, 2009 5:26 PM 10 Rotate the processor shield upward and out of the way. See Figure 3-23. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
book.book Page 129 Tuesday, March 31, 2009 5:26 PM Installing a Processor WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 If you are upgrading your processors, prior to upgrading your system, download and install the latest system BIOS version from support.dell.com.
book.book Page 130 Tuesday, March 31, 2009 5:26 PM 6 Install the heat sink. a Using a clean lint-free cloth, remove the thermal grease from the heat sink. b Open the grease packet included with your processor kit and apply thermal grease evenly to the center of the top of the new processor. CAUTION: Using excess thermal grease can cause grease to contact the processor shield, which can cause contamination of the processor socket. c Place the heat sink on the processor. See Figure 3-22.
book.book Page 131 Tuesday, March 31, 2009 5:26 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 105. Figure 3-24. Replacing the System Battery 2 1 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 4 Locate the battery socket.
book.book Page 132 Tuesday, March 31, 2009 5:26 PM 6 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs. c Press the battery straight down into the connector until it snaps into place. 7 Replace the system board shroud. See "Installing the System Board Shroud" on page 106. 8 Close the system.
book.book Page 133 Tuesday, March 31, 2009 5:26 PM 3 Open the system. See "Opening the System" on page 82. 4 Disconnect the control panel cable at back of the control panel board. • For LED control panel see Figure 3-25. • For LCD control panel see Figure 3-26. CAUTION: Do not pull on the cable to unseat the connector. Doing so can damage the cable. a Press the metal tabs on the ends of the cable connector. b Gently work the connector out of the socket.
book.book Page 134 Tuesday, March 31, 2009 5:26 PM Figure 3-25.
book.book Page 135 Tuesday, March 31, 2009 5:26 PM Figure 3-26.
book.book Page 136 Tuesday, March 31, 2009 5:26 PM Installing the Control Panel Assembly 1 For LED control panel, proceed to step 3. Insert the display module into the chassis cutout and secure with the two screws. 2 Affix the replacement panel to the front of the display module. 3 Align the slot in the control panel board with the standoff on the system chassis and secure with the two Phillips screws. See Figure 3-26. For LED control panel, skip step 4.
book.book Page 137 Tuesday, March 31, 2009 5:26 PM 6 Disconnect the SAS data cables from the backplane. 7 Remove the SAS backplane from the system: a While pulling the two blue latches towards the front of the system, slide the backplane upward. See Figure 3-27. b When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks.
book.book Page 138 Tuesday, March 31, 2009 5:26 PM Installing the SAS Backplane 1 Install the SAS backplane: a Lower the backplane into the system, being careful to avoid damaging components on the face of the board. b Align the slots in the backplane with the retention hooks on the back of the drive bays, then move the backplane forward until the retention hooks fit through the slots in the backplane. See Figure 3-27.
book.book Page 139 Tuesday, March 31, 2009 5:26 PM 4 Remove the two screws securing the power distribution board to the chassis. See Figure 3-28. 5 Slide the power distribution board away from the standoffs, and then lift the board out. See Figure 3-28. Figure 3-28.
book.book Page 140 Tuesday, March 31, 2009 5:26 PM Replacing the Power Distribution Board WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Unpack the new power distribution board assembly. 2 Align the power distribution board with the standoffs on the chassis and slide it in place. See Figure 3-28.
book.book Page 141 Tuesday, March 31, 2009 5:26 PM 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 Remove the system board shroud. See "Removing the System Board Shroud" on page 105. 4 Remove all expansion cards and the integrated storage controller card. See "Removing an Expansion Card" on page 99 and "Removing the Integrated Storage Controller Card" on page 100.
book.book Page 142 Tuesday, March 31, 2009 5:26 PM Figure 3-29. Removing and Installing the System Board 1 1 2 screws (9) 2 system board assembly Installing the System Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1. 3 Transfer the processors to the new system board. See "Removing a Processor" on page 126 and "Installing a Processor" on page 129.
book.book Page 143 Tuesday, March 31, 2009 5:26 PM 5 Install the new system board: a Holding the system board by the edges of the system board, lower the the system board into the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. b Slightly lift up the front of the system board and maneuver the system board to the bottom of the chassis until it lays completely flat.
book.book Page 144 Tuesday, March 31, 2009 5:26 PM 10 If applicable, reconnect the RAID battery cable to the PERC controller card. 11 If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 109. 12 If applicable, reinstall the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 107. 13 Replace the system board shroud. See "Installing the System Board Shroud" on page 106. 14 Close the system. See "Closing the System" on page 83.
book.book Page 145 Tuesday, March 31, 2009 5:26 PM Troubleshooting Your System Safety First—For You and Your System WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
book.book Page 146 Tuesday, March 31, 2009 5:26 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics" on page 163. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 167.
book.book Page 147 Tuesday, March 31, 2009 5:26 PM 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 167. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
book.book Page 148 Tuesday, March 31, 2009 5:26 PM • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 64.
book.book Page 149 Tuesday, March 31, 2009 5:26 PM • iDRAC6 enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 83. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 167.
book.book Page 150 Tuesday, March 31, 2009 5:26 PM 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 83. 5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 163. If the tests fail, see "Getting Help" on page 167. Troubleshooting the System Battery NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.
book.book Page 151 Tuesday, March 31, 2009 5:26 PM Troubleshooting Power Supplies 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 20. CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 2 Reseat the power supply by removing and reinstalling it. See "Power Supplies" on page 92.
book.book Page 152 Tuesday, March 31, 2009 5:26 PM Troubleshooting a Fan WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 Locate the faulty fan indicated by the LCD panel or the diagnostic software. 2 Turn off the system and all attached peripherals. 3 Open the system. See "Opening the System" on page 82.
book.book Page 153 Tuesday, March 31, 2009 5:26 PM 3 Turn on the system and attached peripherals and note the messages on the screen. Go to step 12 if an error message appears indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 12.
book.book Page 154 Tuesday, March 31, 2009 5:26 PM 18 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 19 If the memory problem is still indicated, repeat step 12 through step 18 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 167.
book.book Page 155 Tuesday, March 31, 2009 5:26 PM Troubleshooting an Optical Drive WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 1 If installed, remove the optional front bezel. See "Removing and Replacing the Optional Front Bezel" on page 81. 2 Try using a different CD or DVD.
book.book Page 156 Tuesday, March 31, 2009 5:26 PM 5 Run the appropriate online diagnostics tests. See "Running the System Diagnostics" on page 163. 6 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system. 7 Open the system.
book.book Page 157 Tuesday, March 31, 2009 5:26 PM 3 If your system has a SAS RAID controller and your hard drives are configured in a RAID array, perform the following steps. a Restart the system and press to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility. b Ensure that the hard drive(s) have been configured correctly for the RAID array.
book.book Page 158 Tuesday, March 31, 2009 5:26 PM Troubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SAS or SAS RAID controller, also see the documentation for your operating system and the controller. 1 Run the appropriate online diagnostic test. See "Using Dell™ Diagnostics" on page 163. 2 Enter the System Setup program and ensure that the SAS or SAS RAID controller is enabled. See "Entering the System Setup Program" on page 58.
book.book Page 159 Tuesday, March 31, 2009 5:26 PM 11 Close the system. See "Closing the System" on page 83. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 167. Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.
book.book Page 160 Tuesday, March 31, 2009 5:26 PM 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 163. If the tests fail, see "Getting Help" on page 167. 14 For each expansion card you removed in step 10, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 82. c Reinstall one of the expansion cards. d Close the system.
book.book Page 161 Tuesday, March 31, 2009 5:26 PM 8 For systems with multiple processors, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 82. 10 Remove all processors except for processor 1. See "Removing a Processor" on page 126. 11 Close the system. See "Closing the System" on page 83. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
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book.book Page 163 Tuesday, March 31, 2009 5:26 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 165 Tuesday, March 31, 2009 5:26 PM Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
book.book Page 166 Tuesday, March 31, 2009 5:26 PM • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 166 • Results — Displays the test that ran and the result.
book.book Page 167 Tuesday, March 31, 2009 5:26 PM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 169 Tuesday, March 31, 2009 5:26 PM Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 7-1 shows the location of the configuration jumpers on the system board. Table 7-1 lists the jumper settings. Table 7-1.
book.book Page 170 Tuesday, March 31, 2009 5:26 PM System Board Connectors See Figure 7-1 and Table 7-2 for the location and description of the system board connectors. Figure 7-1.
book.book Page 171 Tuesday, March 31, 2009 5:26 PM Table 7-2.
book.book Page 172 Tuesday, March 31, 2009 5:26 PM Table 7-2.
book.book Page 173 Tuesday, March 31, 2009 5:26 PM 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position.
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book.book Page 175 Tuesday, March 31, 2009 5:26 PM Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
book.book Page 176 Tuesday, March 31, 2009 5:26 PM coprocessor — A chip that relieves the system’s processor of specific processing tasks. A math coprocessor, for example, handles numeric processing. CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle.
book.book Page 177 Tuesday, March 31, 2009 5:26 PM F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure. Fibre Channel — A high-speed network interface used primarily with networked storage devices. flash memory — A type of electronic chip that can be programmed and reprogrammed using a software utility. FSB — Front-side bus.
book.book Page 178 Tuesday, March 31, 2009 5:26 PM IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously. iSCSI — Internet SCSI (see SCSI). A protocol that enables SCSI device communication across a network or the Internet.
book.book Page 179 Tuesday, March 31, 2009 5:26 PM MAC address — Media Access Control address. Your system’s unique hardware number on a network. mAh — Milliampere-hour(s). Mb — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps — Megabits per second. MBps — Megabytes per second. MBR — Master boot record.
book.book Page 180 Tuesday, March 31, 2009 5:26 PM parity — Redundant information that is associated with a block of data. parity stripe — In RAID arrays, a striped hard drive containing parity data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command. PCI — Peripheral Component Interconnect. A standard for local-bus implementation.
book.book Page 181 Tuesday, March 31, 2009 5:26 PM ROM — Read-only memory. Your system contains some programs essential to its operation in ROM code. A ROM chip retains its contents even after you turn off your system. Examples of code in ROM include the program that initiates your system’s boot routine and the POST. ROMB — RAID on motherboard. SAN — Storage Area Network. A network architecture that enables remote networkattached storage devices to appear to a server to be locally attached.
book.book Page 182 Tuesday, March 31, 2009 5:26 PM system board — As the main circuit board, the system board usually contains most of your system’s integral components, such as the processor(s), RAM, controllers for peripherals, and various ROM chips. system configuration information — Data stored in memory that tells a system what hardware is installed and how the system should be configured for operation. system memory — See RAM.
book.book Page 183 Tuesday, March 31, 2009 5:26 PM video memory — Most VGA and SVGA video adapters include memory chips in addition to your system’s RAM. The amount of video memory installed primarily influences the number of colors that a program can display (with the appropriate video drivers and monitor capabilities). video resolution — Video resolution (800 x 600, for example) is expressed as the number of pixels across by the number of pixels up and down.
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book.book Page 185 Tuesday, March 31, 2009 5:26 PM Index A Advanced ECC memory mode, 120 CD/DVD drive See optical drive.
book.book Page 186 Tuesday, March 31, 2009 5:26 PM Dell Online Diagnostics using, 163 diagnostics advanced testing options, 165 testing options, 165 using embedded system diagnostics, 163 using Online Diagnostics, 163 when to use, 164 DIMMs See memory modules (DIMMs).
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book.book Page 188 Tuesday, March 31, 2009 5:26 PM O R optical drive installing, 114 remote access controller See iDRAC.
book.book Page 189 Tuesday, March 31, 2009 5:26 PM SAS controller daughter card troubleshooting, 158 system features accessing, 9 SAS hard drive. See hard drive. system messages, 37 SAS RAID controller daughter card troubleshooting, 158 system password, 71 SATA hard drive. See hard drive. SD card troubleshooting, 154 securing your system, 67, 72 service-only procedure system board, 140 setup password, 74 slots See expansion slots.
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