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Dell PowerEdge R415 Systems

Hardware Owner’s

Manual

Regulatory Model E07S Series

Regulatory Type E07S003

R415HOM.book Page 1 Friday, September 24, 2010 9:37 AM

Summary of content (188 pages)

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R415HOM.book Page 2 Friday, September 24, 2010 9:37 AM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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R415HOM.book Page 3 Friday, September 24, 2010 9:37 AM Contents 1 About Your System . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . . 9 9 . . . . . . . . . . 10 LCD Panel Features (Optional). . . . . . . . . . . . . . 12 Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 16 Front-Panel Features and Indicators Back-Panel Features and Indicators . . . . . . . . . . Guidelines for Connecting External Devices NIC Indicator Codes . . . . . .
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R415HOM.book Page 4 Friday, September 24, 2010 9:37 AM 2 Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 57 . . . . . . . . . . . . 57 . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . 59 Entering the System Setup Program . System Setup Options Entering the UEFI Boot Manager. . . . . . . . . . . . . . . . . . . . . . 72 . . . . . . . . . . . . 76 System and Setup Password Features. Embedded System Management .
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R415HOM.book Page 5 Friday, September 24, 2010 9:37 AM Internal USB Memory Key . System Board Shroud . . . . . . . . . . . . . . . 107 . . . . . . . . . . . . . . . . . . 109 . . . . . . . . . . . 111 . . . . . . . . . . . . 112 Power Distribution Board Shroud . iDRAC6 Express Card (Optional). . . . . . . . . . . . 114 . . . . . . . . . . . . . . . . 116 . . . . . . . . . . . . . . . . . . . . . . 117 iDRAC6 Enterprise Card (Optional) VFlash Media (Optional) . Cooling Fans . . . . . . . .
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R415HOM.book Page 6 Friday, September 24, 2010 9:37 AM Troubleshooting a Serial I/O Device . Troubleshooting a NIC . . . . . . . . . 151 . . . . . . . . . . . . . . . . . 151 Troubleshooting a Wet System. . . . . . . . . . . . . Troubleshooting a Damaged System . . . . . . . . . . 154 Troubleshooting the System Battery . . . . . . . . . . 155 . . . . . . . . . . . 155 Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan . . . . . . 156 . . . . . .
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R415HOM.book Page 7 Friday, September 24, 2010 9:37 AM Running the Embedded System Diagnostics . . . . . . 170 . . . . . . . . . . 170 . . . . . . . . . . . . . 171 System Diagnostics Testing Options Using the Custom Test Options 6 Jumpers and Connectors System Board Jumpers . . . . . . . . . . . Expansion-Card Riser-Board Components and PCIe Buses . . . . . . . . . . . 176 . . . . . . . . . . . . . . 177 Power Distribution Board Connectors Disabling a Forgotten Password Index . . . . . .
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R415HOM.book Page 9 Friday, September 24, 2010 9:37 AM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. Enters System Services, which opens the Lifecycle Controller. The Lifecycle Controller allows you to access utilities such as embedded system diagnostics.
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R415HOM.book Page 10 Friday, September 24, 2010 9:37 AM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 7 6 1 2 3 4 5 Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon 8 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
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R415HOM.book Page 11 Friday, September 24, 2010 9:37 AM Item Indicator, Button, or Connector Icon Description 3 Video connector Connects a monitor to the system. 4 LCD menu buttons Allows you to navigate the control panel LCD menu. 5 LED or LCD panel NOTE: Depending on the configuration, your system may have either LED diagnostic indicators or an LCD panel. LED panel: The four diagnostic indicator lights display error codes during system startup. See "Diagnostic Lights (Optional)" on page 21.
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R415HOM.book Page 12 Friday, September 24, 2010 9:37 AM Item Indicator, Button, or Connector Icon Description 7 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant. 8 hard-drives (4) Up to four 2.5-inch in 3.5-inch HDD hot swap carrier or up to four 3.5-inch cabled/hot swap. 9 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.
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R415HOM.book Page 13 Friday, September 24, 2010 9:37 AM Figure 1-2. LCD Panel Features 1 2 3 4 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle.
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R415HOM.book Page 14 Friday, September 24, 2010 9:37 AM To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus. Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action.
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R415HOM.book Page 15 Friday, September 24, 2010 9:37 AM View Menu Option Description BMC IP or DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. NOTE: If an iDRAC6 Express Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). card is installed on the system, the BMC IP option is NOTE: BMC IP supports only IPv4 addresses. replaced by DRAC IP. MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn.
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R415HOM.book Page 16 Friday, September 24, 2010 9:37 AM Hard-Drive Indicator Patterns Figure 1-3.
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R415HOM.book Page 17 Friday, September 24, 2010 9:37 AM Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard-drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
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R415HOM.book Page 18 Friday, September 24, 2010 9:37 AM Item Indicator, Button, or Connector Icon Description 4 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card. 5 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-compliant. 6 Ethernet connectors (2) Embedded 10/100/1000 NIC connectors. 7 PCIe slot 1 PCI Express (Generation 2) x16-wide expansion slot (full-height, half-length).
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R415HOM.book Page 19 Friday, September 24, 2010 9:37 AM Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary to enable ports on your system, use the System Setup program.
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R415HOM.book Page 20 Friday, September 24, 2010 9:37 AM Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, a green light indicates that a valid AC source is connected to the power supply and that the power supply is operational. When the system is on, a green light also indicates that the power supply is providing DC power to the system.
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R415HOM.book Page 21 Friday, September 24, 2010 9:37 AM Figure 1-6. Power Supply Status Indicator 1 1 power supply status indicator Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.
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R415HOM.book Page 22 Friday, September 24, 2010 9:37 AM Table 1-1. Diagnostic Indicator Codes (Optional) Code Causes Corrective Action The system is in a normal Plug the system into a working off condition or a possible electrical outlet and press the pre-BIOS failure has power button. occurred. The diagnostic lights are not lit after the system successfully boots to the operating system. The system is in a normal Information only. operating condition after POST.
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R415HOM.book Page 23 Friday, September 24, 2010 9:37 AM Table 1-1. Diagnostic Indicator Codes (Optional) (continued) Code Causes Corrective Action No memory modules detected. See "Troubleshooting System Memory" on page 157. System board failure. See "Getting Help" on page 181. Memory configuration error. See "Troubleshooting System Memory" on page 157. Possible system board resource and/or system board hardware failure. See "Getting Help" on page 181.
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R415HOM.book Page 24 Friday, September 24, 2010 9:37 AM LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the OpenManage Server Administrator documentation at support.dell.com/manuals. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD.
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R415HOM.book Page 25 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) Code Text Causes Corrective Actions E1000 Failsafe Check the system event voltage error. log for critical failure Contact events. support. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 181. E1114 Ambient Temp Ambient temperature has See "Troubleshooting exceeds a reached a point outside System Cooling allowed range.
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R415HOM.book Page 26 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E122E On-board regulator failed. Call support. One of the on-board voltage regulators failed. Remove AC power to the system for 10 seconds and restart the system. E1243 CPU # VCORE Regulator failure. Contact Support. Processor voltage regulator Reseat the processor. See failed. "Troubleshooting the Processors" on page 166.
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R415HOM.book Page 27 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E1410 System Fatal Error detected. A fatal system error detected. Check LCD for additional scrolling messages. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 181. E1414 CPU # temp exceeding range. Check CPU heatsink.
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R415HOM.book Page 28 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E1420 CPU Bus parity The system BIOS has error. Power reported a processor bus cycle AC. parity error. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 181. E1421 E1422 CPU # The system BIOS reported initialization a processor initialization error. Power error. cycle AC.
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R415HOM.book Page 29 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E161C Power Supply # (### W) lost AC power. Check PSU cables. Specified power supply is attached to the system, but it has lost its AC input. Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 155. E1624 Lost power supply redundancy. Check PSU cables.
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R415HOM.book Page 30 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E1710 I/O channel The system BIOS has check error. reported an I/O channel Review & clear check. SEL. Corrective Actions Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 181.
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R415HOM.book Page 31 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E1712 PCI system error on Bus ## Device ## Function ## The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 165. PCI system error on Slot #.
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R415HOM.book Page 32 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL. The system BIOS reported a chipset internal error that resides in bus ##, device ##, function ##. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 181.
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R415HOM.book Page 33 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E1810 Hard drive ## fault. Review & clear SEL. The specified hard-drive has experienced a fault. See "Troubleshooting a Hard Drive" on page 163. E1812 Hard drive ## The specified hardremoved. Check drive has been removed drive. from the system.
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R415HOM.book Page 34 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E1A15 SAS cable B SAS cable B is missing failure. Check or bad. connection. Corrective Actions Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 181. E1A1D Control panel USB cable not detected. Check cable. USB cable to the control panel is missing or bad. Reseat the cable. If the problem persists, replace cable.
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R415HOM.book Page 35 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E2015 DMA Controller DMA controller failure. failure. Power cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 181. E2016 E2017 Interrupt Interrupt controller Controller failure. failure. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system.
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R415HOM.book Page 36 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes E201A SuperIO SIO failure. failure. Power cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 181. Keyboard controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 181.
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R415HOM.book Page 37 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E2021 Incorrect Incorrect memory memory configuration. configuration. Review User Guide. E2022 General failure during POST. Check screen message. E2026 Memory Invalid memory initialization configuration. error. Contact support. Ensure that the memory modules are installed in a valid configuration.
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R415HOM.book Page 38 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions E2112 Memory spared on DIMM ##. Power cycle AC. The system BIOS has spared the memory because it has determined the memory had too many errors. "##" represents the memory module implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. I1910 Intrusion detected. Check chassis cover. System cover has been removed.
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R415HOM.book Page 39 Friday, September 24, 2010 9:37 AM Table 1-2. LCD Status Messages (Optional) (continued) Code Text Causes Corrective Actions W1628 Performance degraded. Check PSU and system configuration. The system configuration requires more power than what the power supply can provide, but it can boot if throttled. Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system. W1630 Power supply redundancy degraded.
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R415HOM.book Page 40 Friday, September 24, 2010 9:37 AM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-3.
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R415HOM.book Page 41 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system will run but without node interleaving. Ensure that the memory modules are installed in a configuration that supports node interleaving.
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R415HOM.book Page 42 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Alert! System fatal error during previous boot. An error caused the system to Check other system reboot. messages for additional information for possible causes. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode.
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R415HOM.book Page 43 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores, and power rating. Ensure that the processors are properly installed. See "Processors" on page 127. CPUs with different core sizes detected! System halted.
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R415HOM.book Page 44 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Corrective Actions Error 8602 Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Mouse or keyboard cable is loose or improperly connected. Reseat the mouse or keyboard cable. Defective mouse or keyboard. Ensure that the mouse or keyboard is operational. See "Troubleshooting a USB Device" on page 150. Gate A20 failure.
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R415HOM.book Page 45 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Keyboard data line failure. Keyboard cable connector is Reseat the keyboard cable. If improperly connected or the the problem persists, see keyboard is defective. "Troubleshooting a USB Device" on page 150. Keyboard stuck key failure. Corrective Actions Keyboard fuse has Overcurrent detected at the failed. keyboard connector. See "Getting Help" on page 181.
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R415HOM.book Page 46 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Corrective Actions No boot device available. Faulty or missing optical drive subsystem, hard-drive, or hard-drive subsystem, or non-bootable USB key installed. Use a bootable USB key, CD, or hard-drive.
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R415HOM.book Page 47 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes PCIe Training Faulty or improperly Error: Expected installed PCIe card in the Link Width is x, specified slot. Actual Link Width is y. Corrective Actions Reseat the PCIe card in the specified slot number. See "Troubleshooting Expansion Cards" on page 165. If the problem persists, see "Getting Help" on page 181. Plug & Play Configuration Error.
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R415HOM.book Page 48 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Corrective Actions SATA port x device autosensing error. The drive connected to the Replace the faulty drive. specified SATA port is faulty. SATA port x device configuration error. SATA port 0 device failure. Requested sector not found. Faulty hard-drive, USB device, or USB medium. Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected.
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R415HOM.book Page 49 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Corrective Actions Time-of-day not set - please run SETUP program. Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program and UEFI Boot Manager" on page 57. If the problem persists, replace the system battery. See "System Battery" on page 133. Timer chip Faulty system board. counter 2 failed.
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R415HOM.book Page 50 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Unable to launch System Services image. System halted! System halted after keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update Lifecycle Controller by running the Lifecycle Controller Dell Update Package (DUP).
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R415HOM.book Page 51 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 122.
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R415HOM.book Page 52 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Warning: Front Control Panel is not installed. The control panel is not Install the control panel, or installed or has a faulty cable check the cable connections connection. between the control panel board and the system board. See "Troubleshooting System Memory" on page 157. Write fault. Faulty USB device, USB medium, optical drive assembly, hard-drive, or harddrive subsystem.
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R415HOM.book Page 53 Friday, September 24, 2010 9:37 AM Table 1-3. System Messages (continued) Message Causes Corrective Actions Warning: Following faulty DIMMs are ignored: Faulty or improperly seated memory module(s). Check both DIMMs in the same channel for a possible fault. See "Troubleshooting System Memory" on page 157. Faulty or improperly seated memory module(s). Check both DIMMs in the same channel for a possible fault. See "Troubleshooting System Memory" on page 157.
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R415HOM.book Page 54 Friday, September 24, 2010 9:37 AM Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
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R415HOM.book Page 55 Friday, September 24, 2010 9:37 AM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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R415HOM.book Page 57 Friday, September 24, 2010 9:37 AM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
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R415HOM.book Page 58 Friday, September 24, 2010 9:37 AM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
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R415HOM.book Page 59 Friday, September 24, 2010 9:37 AM System Setup Options Main Screen Figure 2-1. Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable.
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R415HOM.book Page 60 Friday, September 24, 2010 9:37 AM Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory. See "Memory Settings Screen" on page 61. Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 61.
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R415HOM.book Page 61 Friday, September 24, 2010 9:37 AM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
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R415HOM.book Page 62 Friday, September 24, 2010 9:37 AM Option Description Hyper Transport Displays the HyperTransport link speed, and depending Technology (HT3 default) upon the system, this field may be read-only. HT3 capable systems ship with HT3 by default. HT Assist (Enabled default) Enables or disables the HT Assist. Virtualization Technology (Disabled default) Enabled permits virtualization software to use the virtualization technology incorporated in the processor.
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R415HOM.book Page 63 Friday, September 24, 2010 9:37 AM SATA Settings Screen Option Description Embedded SATA (Off default) ATA Mode enables the integrated SATA controller. Off disables the controller. Port A (Off default) Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device. Port B (Off default) Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device.
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R415HOM.book Page 64 Friday, September 24, 2010 9:37 AM Option Description Hard-Disk Drive Sequence Determines the order in which the BIOS will attempt to boot from hard-drives in the system during system startup. USB Flash Drive Emulation Type (Auto default) Determines the emulation type for a USB flash drive. If Boot Mode is set to UEFI, this field is disabled.
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R415HOM.book Page 65 Friday, September 24, 2010 9:37 AM Option Description OS Watchdog Timer (Disabled default) Aids recovery of the operating system, if your system stops responding. If set to Enabled, the operating system is allowed to initialize the timer. Embedded Video Controller (Enabled default) Enables or disables BIOS support for the Embedded Video Controller.
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R415HOM.book Page 66 Friday, September 24, 2010 9:37 AM Option Description Failsafe Baud Rate (115200 default) Displays the failsafe baud rate used for console redirection. BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails. This rate should not be adjusted. Remote Terminal Type (VT100/VT220 default) Sets the remote console terminal type, either VT100/VT220 or ANSI.
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R415HOM.book Page 67 Friday, September 24, 2010 9:37 AM Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: (OS Control default) • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
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R415HOM.book Page 68 Friday, September 24, 2010 9:37 AM System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" on page 73 for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 73 for more information.
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R415HOM.book Page 69 Friday, September 24, 2010 9:37 AM Option Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all TPM contents are cleared. NOTE: This field is read-only when TPM Security is set to Off.
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R415HOM.book Page 70 Friday, September 24, 2010 9:37 AM Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
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R415HOM.book Page 71 Friday, September 24, 2010 9:37 AM Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, <–> Cycles through the settings in a field. Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens. Displays the UEFI Boot Manager help file.
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R415HOM.book Page 72 Friday, September 24, 2010 9:37 AM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables an option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot from File Sets a one-time boot option not included in the boot option list.
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R415HOM.book Page 73 Friday, September 24, 2010 9:37 AM Using the System Password When a system password is assigned, the system prompts for the system password after system start up. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password. If Locked, you cannot change the system password.
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R415HOM.book Page 74 Friday, September 24, 2010 9:37 AM Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 75), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or disabled. To enable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press .
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R415HOM.book Page 75 Friday, September 24, 2010 9:37 AM Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password.
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R415HOM.book Page 76 Friday, September 24, 2010 9:37 AM Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select System Security. 2 Highlight Setup Password, press to access the Setup Password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 75.
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R415HOM.book Page 77 Friday, September 24, 2010 9:37 AM • Functions independently of the system’s power state or the system’s operating system • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications.
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R415HOM.book Page 78 Friday, September 24, 2010 9:37 AM • Change the administrative user name and password and manage user privileges • View System Event Log (SEL) messages or clear messages from the log • Reset iDRAC6 settings to default For additional information on using iDRAC6, see the documentation for iDRAC6 and systems management applications. Entering the iDRAC6 Configuration Utility 1 Turn on or restart your system. 2 Press when prompted during POST.
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R415HOM.book Page 79 Friday, September 24, 2010 9:37 AM Installing System Components 3 NOTE: Depending on the configuration, your system may have hot-swappable or cabled hard-drives, redundant or non-redundant power supplies, and an LCD panel or diagnostic indicators. The illustrations in this section show a system with hot-swappable hard-drives and an LCD panel.
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R415HOM.book Page 80 Friday, September 24, 2010 9:37 AM Figure 3-1.
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R415HOM.book Page 81 Friday, September 24, 2010 9:37 AM Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. See Figure 3-2. Figure 3-2.
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R415HOM.book Page 82 Friday, September 24, 2010 9:37 AM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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R415HOM.book Page 83 Friday, September 24, 2010 9:37 AM Figure 3-3. Opening and Closing the System 1 2 1 latch release lock 2 indent Closing the System 1 Place the cover onto the chassis and offset it slightly towards the back of the system till it snaps in position. See Figure 3-3. 2 Slide the cover towards the front of the chassis till it snaps in position. 3 Rotate the latch release lock in a clockwise direction to secure the cover.
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R415HOM.book Page 84 Friday, September 24, 2010 9:37 AM Hard Drives Your system supports up to four 3.5-inch (SAS or SATA) or 2.5-inch (SAS, SATA, or SSD) hard drives in 3.5-inch hot-swap hard-drive carrier or cabled internal drives. Depending on your chassis, the hard drives are installed internally or at the front of the system (see Figure 3-1). Internal hard drives are connected to the system board or an optional controller card.
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R415HOM.book Page 85 Friday, September 24, 2010 9:37 AM Figure 3-4. Removing and Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release lever Installing a Hard-Drive Blank 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 81. 2 Insert the drive blank into the drive bay until the release button clicks into place. 3 If applicable, install the front bezel. See "Installing the Front Bezel" on page 81.
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R415HOM.book Page 86 Friday, September 24, 2010 9:37 AM If the drive has been online, the green activity/fault indicator flashes as the drive is powered down. When the drive indicators are off, the drive is ready for removal. 3 Press the release button on the front of the hard-drive carrier and open the handle. 4 Slide the hard-drive carrier out until it is free of the drive bay. See Figure 3-5. CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed.
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R415HOM.book Page 87 Friday, September 24, 2010 9:37 AM Installing a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
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R415HOM.book Page 88 Friday, September 24, 2010 9:37 AM Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6.
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R415HOM.book Page 89 Friday, September 24, 2010 9:37 AM Removing a Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 90 Friday, September 24, 2010 9:37 AM Installing a Cabled Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 91 Friday, September 24, 2010 9:37 AM Removing a Hard Drive From a Hard-Drive Bracket Remove the screws from the slide rails on the hard-drive bracket and separate the hard drive from the bracket. See Figure 3-8. Figure 3-8. Removing and Installing a Hard Drive Into a Hard-Drive Bracket 1 2 3 4 1 screw (4)* 2 hard drive 3 SAS/SATA screw hole 4 hard-drive bracket *Screws are supplied along with the hard drives ordered from Dell.
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R415HOM.book Page 92 Friday, September 24, 2010 9:37 AM Optical Drive An optional DVD-ROM or DVD+/-RW optical drive slides into the front panel and connects to the SATA controller on the system board. NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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R415HOM.book Page 93 Friday, September 24, 2010 9:37 AM Figure 3-9.
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R415HOM.book Page 94 Friday, September 24, 2010 9:37 AM Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 95 Friday, September 24, 2010 9:37 AM Power Supplies Your system supports the following power supply modules: • 480 W (non-redundant power supply) • 500 W (redundant power supply) If two power supplies are installed, the second power supply provides hotswappable, power redundancy. In redundant mode, the system distributes the power load across both power supplies to maximize efficiency.
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R415HOM.book Page 96 Friday, September 24, 2010 9:37 AM Figure 3-10. Removing and Installing a Redundant Power Supply 1 1 power supply 3 cable retention bracket 2 2 3 locking tab Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank" on page 97.
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R415HOM.book Page 97 Friday, September 24, 2010 9:37 AM NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly. See Figure 1-6.
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R415HOM.book Page 98 Friday, September 24, 2010 9:37 AM 4 Disconnect all the power cables from the power supply to the system board, hard drives and optical drive. See Figure 3-11. 5 Loosen the screw securing the power supply to the chassis and lift the power supply to remove it from the chassis. See Figure 3-11. Figure 3-11.
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R415HOM.book Page 99 Friday, September 24, 2010 9:37 AM Installing a Non-Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 100 Friday, September 24, 2010 9:37 AM • Table 3-1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All other expansion cards should be installed in card priority and slot priority order. Table 3-1.
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R415HOM.book Page 101 Friday, September 24, 2010 9:37 AM 6 If you are removing the card permanently, install a metal filler bracket over the empty expansion-card slot on the chassis. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7 Close the system. See "Closing the System" on page 83.
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R415HOM.book Page 102 Friday, September 24, 2010 9:37 AM Figure 3-12. Removing and Installing an Expansion Card 3 1 2 1 expansion-card latch 3 expansion-card riser 2 expansion card 8 Connect any cables to the expansion card. 9 Close the system. See "Closing the System" on page 83. 10 Install any device drivers required for the card as described in the documentation for the card.
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R415HOM.book Page 103 Friday, September 24, 2010 9:37 AM Integrated Storage Controller Card Your system includes a dedicated expansion-card slot on the expansion-card riser for an integrated SAS or PERC controller card that provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.
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R415HOM.book Page 104 Friday, September 24, 2010 9:37 AM Figure 3-13. Removing and Installing the Integrated Storage Controller Card 1 2 3 4 5 1 SAS data cable connector 2 storage connector 3 expansion-card riser 4 integrated storage controller card 5 release lever (blue) Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician.
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R415HOM.book Page 105 Friday, September 24, 2010 9:37 AM 4 Hold the card by its edges and insert the card-edge connector firmly into the expansion-card connector on the riser labeled SLOT 2 until the card is fully seated. 5 Connect the SAS data cable connector to the integrated storage controller card. See Figure 3-13. NOTE: Be sure to connect the cable according to the connector labels on the cable. The cable will not function properly if reversed.
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R415HOM.book Page 106 Friday, September 24, 2010 9:37 AM 5 If applicable, remove any cables from the riser. 6 To remove the expansion-card riser, grasp the riser guides and lift the expansion-card riser from the chassis. See Figure 3-14. Figure 3-14.
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R415HOM.book Page 107 Friday, September 24, 2010 9:37 AM Replacing an Expansion-Card Riser 1 To install an expansion-card riser, align the riser guides with the riser guide posts on the system board. See Figure 3-14. 2 Lower the expansion-card riser into place until the expansion-card riser connector is fully seated. 3 If applicable, reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card" on page 104. 4 If applicable, reinstall the expansion card.
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R415HOM.book Page 108 Friday, September 24, 2010 9:37 AM 3 Locate the USB connector on the control panel board. See Figure 3-15. 4 Insert the USB memory key into the USB connector. 5 Close the system. See "Closing the System" on page 83. Figure 3-15.
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R415HOM.book Page 109 Friday, September 24, 2010 9:37 AM System Board Shroud The system board shroud covers the processors, heat sinks, and memory modules, and provides air flow to these components. Airflow is facilitated by the cooling fan modules and the system board shroud directs the airflow over these components. Removing the System Board Shroud CAUTION: Many repairs may only be done by a certified service technician.
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R415HOM.book Page 110 Friday, September 24, 2010 9:37 AM Figure 3-16. Removing and Installing the System Board Shroud 1 2 1 system board shroud 2 shroud tab (2) Installing the System Board Shroud 1 Open the system. See "Opening the System" on page 82. 2 Align the shroud using center of the numbered fan bays as a guide and locate the tab projection on the left side of the fan module numbered 3. See Figure 3-16.
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R415HOM.book Page 111 Friday, September 24, 2010 9:37 AM Power Distribution Board Shroud The power distribution board shroud covers the power distribution board and provides air flow to the power supply units. Airflow is facilitated by the cooling fan modules and the power distribution board shroud directs the airflow to the power supply units. Removing the Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician.
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R415HOM.book Page 112 Friday, September 24, 2010 9:37 AM Installing the Power Distribution Board Shroud 1 Align the power distribution board shroud using center of the numbered fan bays 5 and 6 as a guide. See Figure 3-17. 2 Push the shroud down until it is aligned with the system chassis wall. 3 Close the system. See "Closing the System" on page 83. iDRAC6 Express Card (Optional) Removing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician.
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R415HOM.book Page 113 Friday, September 24, 2010 9:37 AM Figure 3-18. Installing or Removing an iDRAC6 Express Card 1 2 3 4 1 iDRAC6 Express card 2 notch 3 clip 4 plastic standoff tab Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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R415HOM.book Page 114 Friday, September 24, 2010 9:37 AM 4 Align the front edge of the card with the connector on the system board. See Figure 6-1 for the location of the connector. 5 Press the card down until it is fully seated. See Figure 3-18. When the front of the card is fully seated, the plastic standoff tab snaps over the edge of the holder. 6 Close the system. See "Closing the System" on page 83.
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R415HOM.book Page 115 Friday, September 24, 2010 9:37 AM 8 Replace the plastic filler plug over the port at the system back panel. See "Back-Panel Features and Indicators" on page 17 for the port location. 9 Replace the system board shroud. See "Installing the System Board Shroud" on page 110. 10 Close the system. See "Closing the System" on page 83. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 3-19.
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R415HOM.book Page 116 Friday, September 24, 2010 9:37 AM Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 117 Friday, September 24, 2010 9:37 AM Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 3 Press inward on the card to lock it into the slot.
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R415HOM.book Page 118 Friday, September 24, 2010 9:37 AM 3 Remove the system board shroud or the power distribution board shroud as applicable. See "Removing the System Board Shroud" on page 109 or "Removing the Power Distribution Board Shroud" on page 111. 4 Disconnect the fan’s power cable from the system board. See Figure 3-20. 5 Remove the faulty fan by grasping the fan and sliding the fan from the fan assembly. See Figure 3-20. Figure 3-20.
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R415HOM.book Page 119 Friday, September 24, 2010 9:37 AM Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 120 Friday, September 24, 2010 9:37 AM 3 To disconnect the RAID battery cable from the connector on the system board, press the tab on the RAID battery cable connector, and gently pull the cable connector out of the connector on the system board. See Figure 3-21. 4 Pull back gently on the two tabs holding the RAID battery and lift the RAID battery from the battery carrier. See Figure 3-21. Figure 3-21.
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R415HOM.book Page 121 Friday, September 24, 2010 9:37 AM Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 122 Friday, September 24, 2010 9:37 AM General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. • RDIMMs and UDIMMs cannot be mixed.
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R415HOM.book Page 123 Friday, September 24, 2010 9:37 AM Table 3-2. Memory Rank Population Guidelines for Speed UDIMM RDIMM DIMM 1 DIMM 2 Max MHz, Max MHz, Max 1.35V DIMMs 1.
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R415HOM.book Page 124 Friday, September 24, 2010 9:37 AM Table 3-4.
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R415HOM.book Page 125 Friday, September 24, 2010 9:37 AM 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-22, to allow the memory module to be inserted into the socket. 6 Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. Figure 3-22.
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R415HOM.book Page 126 Friday, September 24, 2010 9:37 AM 10 Replace the system board shroud. See "Installing the System Board Shroud" on page 110. 11 Close the system. See "Closing the System" on page 83. 12 Start up the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.
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R415HOM.book Page 127 Friday, September 24, 2010 9:37 AM 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-22. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the system board shroud. See "Installing the System Board Shroud" on page 110. 7 Close the system. See "Closing the System" on page 83.
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R415HOM.book Page 128 Friday, September 24, 2010 9:37 AM 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-23. 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other heat-sink retention screws. 8 Gently lift the heat sink off the processor and set the heat sink aside upside down (thermal grease side facing up). Figure 3-23.
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R415HOM.book Page 129 Friday, September 24, 2010 9:37 AM 10 Use the tab on the processor shield to rotate the processor shield upward and out of the way. See Figure 3-24. Figure 3-24. Removing a Processor 2 3 1 4 1 socket-release lever 2 processor 3 processor shield 4 ZIF socket CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
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R415HOM.book Page 130 Friday, September 24, 2010 9:37 AM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 131 Friday, September 24, 2010 9:37 AM Figure 3-25. Keeping the Processor Parallel to the Socket Figure 3-26.
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R415HOM.book Page 132 Friday, September 24, 2010 9:37 AM 9 Verify that the processor is properly aligned and seated. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 10 Close the processor shield. 11 Rotate the socket release lever down until it snaps into place. See "Installing a Processor" on page 130. NOTE: Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power.
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R415HOM.book Page 133 Friday, September 24, 2010 9:37 AM System Battery Replacing the System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. CAUTION: Many repairs may only be done by a certified service technician.
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R415HOM.book Page 134 Friday, September 24, 2010 9:37 AM Figure 3-27. Replacing the System Battery 2 1 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 5 Locate the battery socket. See "Jumpers and Connectors" on page 173. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 6 Support the battery connector by firmly holding the positive side of the connector.
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R415HOM.book Page 135 Friday, September 24, 2010 9:37 AM 11 If applicable, replace the system board shroud. See "Installing the System Board Shroud" on page 110. 12 If applicable, reconnect the cables. 13 Close the system. See "Closing the System" on page 83. 14 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program" on page 58. 15 Enter the correct time and date in the System Setup program's Time and Date fields.
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R415HOM.book Page 136 Friday, September 24, 2010 9:37 AM 6 Gently work the connector out of the socket. 7 For LCD control panel, disconnect the display module cable from the control panel board. See Figure 3-29. 8 Remove the two screws that secure the control panel board to the system chassis and remove the board. This completes the removal for LED control panel.
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R415HOM.book Page 137 Friday, September 24, 2010 9:37 AM Figure 3-28.
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R415HOM.book Page 138 Friday, September 24, 2010 9:37 AM Figure 3-29.
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R415HOM.book Page 139 Friday, September 24, 2010 9:37 AM Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 140 Friday, September 24, 2010 9:37 AM SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 141 Friday, September 24, 2010 9:37 AM Figure 3-30. Removing and Installing the SAS Backplane 1 2 3 4 5 1 SAS backplane retention latch (2) 2 SAS backplane power cable 3 SAS A cable 4 SAS backplane 5 SAS B cable Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician.
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R415HOM.book Page 142 Friday, September 24, 2010 9:37 AM 3 Slide the backplane downward until the two blue retention latches snap into place. 4 Connect the SAS data and power cables to the SAS backplane. 5 Reconnect the power cable to the control panel board. See Figure 3-29. 6 Install the hard drives in their original locations. 7 Close the system. See "Closing the System" on page 83.
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R415HOM.book Page 143 Friday, September 24, 2010 9:37 AM Replacing the Power Distribution Board Figure 3-31.
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R415HOM.book Page 144 Friday, September 24, 2010 9:37 AM CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Unpack the new power distribution board assembly.
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R415HOM.book Page 145 Friday, September 24, 2010 9:37 AM 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 82. 3 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 81. 4 Remove the system board shroud. See "Removing the System Board Shroud" on page 109. 5 Remove the memory modules. See "Removing Memory Modules" on page 126.
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R415HOM.book Page 146 Friday, September 24, 2010 9:37 AM Figure 3-32. Removing and Installing the System Board 1 1 2 screw (9) 2 system board assembly Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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R415HOM.book Page 147 Friday, September 24, 2010 9:37 AM 4 Replace all the memory modules. See "Removing Memory Modules" on page 126 and "Installing Memory Modules" on page 124. 5 Holding the system board by its edges, lower it into the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 6 Slightly lift up the front of the system board and maneuver it to the bottom of the chassis until it lays completely flat.
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R415HOM.book Page 148 Friday, September 24, 2010 9:37 AM 14 If applicable, reconnect the RAID battery cable to the PERC controller card. 15 If applicable, reinstall the iDRAC6 Enterprise card. See "Removing and Installing an iDRAC6 Enterprise Card" on page 115. 16 If applicable, reinstall the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 113. 17 Replace the system board shroud. See "Installing the System Board Shroud" on page 110. 18 Close the system.
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R415HOM.book Page 149 Friday, September 24, 2010 9:37 AM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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R415HOM.book Page 150 Friday, September 24, 2010 9:37 AM Troubleshooting External Connections Ensure that all external cables are securely attached to the external connectors on your system before troubleshooting any external devices. See Figure 1-1 and Figure 1-4 for the front- and back-panel connectors on your system. Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor.
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R415HOM.book Page 151 Friday, September 24, 2010 9:37 AM 3 Restart the system and, if your keyboard is functioning, enter the System Setup program. Verify that all USB ports are enabled. See "Integrated Devices Screen" on page 64. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, see "System Board Jumpers" on page 173 for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings.
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R415HOM.book Page 152 Friday, September 24, 2010 9:37 AM 3 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 19. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub.
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R415HOM.book Page 153 Friday, September 24, 2010 9:37 AM 3 Disassemble components from the system. See "Installing System Components" on page 79.
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R415HOM.book Page 154 Friday, September 24, 2010 9:37 AM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 155 Friday, September 24, 2010 9:37 AM Troubleshooting the System Battery NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. 1 Re-enter the time and date through the System Setup program. See "Entering the System Setup Program" on page 58.
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R415HOM.book Page 156 Friday, September 24, 2010 9:37 AM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 157 Friday, September 24, 2010 9:37 AM 6 If the problem is not resolved, turn off the system and install a new fan. See "Removing a Cooling Fan" on page 117 and "Installing a Cooling Fan" on page 119. 7 Restart the system. If the replacement fan is working properly, close the system. See "Closing the System" on page 83. If the replacement fan does not operate, see "Getting Help" on page 181.
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R415HOM.book Page 158 Friday, September 24, 2010 9:37 AM 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 18. 5 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 6 Open the system.
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R415HOM.book Page 159 Friday, September 24, 2010 9:37 AM 20 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 21 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 22 If the memory problem is still indicated, repeat step 14 through step 21 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 181.
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R415HOM.book Page 160 Friday, September 24, 2010 9:37 AM Troubleshooting an SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 161 Friday, September 24, 2010 9:37 AM 11 Close the system. See "Closing the System" on page 83. 12 Turn on the system and attached peripherals and check if the SD card is functioning. If the problem is not resolved, see "Getting Help" on page 181. Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
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R415HOM.book Page 162 Friday, September 24, 2010 9:37 AM Troubleshooting an External Tape Drive 1 Try using a different tape cartridge. 2 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
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R415HOM.book Page 163 Friday, September 24, 2010 9:37 AM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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R415HOM.book Page 164 Friday, September 24, 2010 9:37 AM 4 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. If the problem persists, see "Getting Help" on page 181.
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R415HOM.book Page 165 Friday, September 24, 2010 9:37 AM 6 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 7 Open the system. See "Opening the System" on page 82. 8 Ensure that the controller card is firmly seated into the system board connector. See "VFlash Media (Optional)" on page 116.
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R415HOM.book Page 166 Friday, September 24, 2010 9:37 AM 5 Ensure that the expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 101. 6 Close the system. See "Closing the System" on page 83. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system.
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R415HOM.book Page 167 Friday, September 24, 2010 9:37 AM 6 Close the system. See "Closing the System" on page 83. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 169. If your system only has one processor and a problem is still indicated, see "Getting Help" on page 181.
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R415HOM.book Page 169 Friday, September 24, 2010 9:37 AM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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R415HOM.book Page 170 Friday, September 24, 2010 9:37 AM • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
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R415HOM.book Page 171 Friday, September 24, 2010 9:37 AM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
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R415HOM.book Page 172 Friday, September 24, 2010 9:37 AM Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 172 • Results—Displays the test that ran and the result. • Errors—Displays any errors that occurred during the test. • Help—Displays information about the currently selected device, component, or test. • Configuration—Displays basic configuration information about the currently selected device.
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R415HOM.book Page 173 Friday, September 24, 2010 9:37 AM Jumpers and Connectors 6 This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
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R415HOM.book Page 174 Friday, September 24, 2010 9:37 AM System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1.
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R415HOM.book Page 175 Friday, September 24, 2010 9:37 AM Table 6-2.
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R415HOM.book Page 176 Friday, September 24, 2010 9:37 AM Table 6-2. System Board Connectors (continued) 17 SATA_A SATA connector A SATA_B SATA connector B SATA_C SATA connector C SATA_D SATA connector D SATA_E SATA connector E 18 RISER expansion-card riser connector 19 RISER expansion-card riser connector 20 iDRAC6 Express iDRAC6 Express card connector NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals.
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R415HOM.book Page 177 Friday, September 24, 2010 9:37 AM Expansion-Card Riser-Board Components and PCIe Buses Figure 6-3.
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R415HOM.book Page 178 Friday, September 24, 2010 9:37 AM Power Distribution Board Connectors Figure 6-4.
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R415HOM.book Page 179 Friday, September 24, 2010 9:37 AM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 57. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
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R415HOM.book Page 181 Friday, September 24, 2010 9:37 AM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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R415HOM.book Page 184 Friday, September 24, 2010 9:37 AM using embedded system diagnostics, 169 using Online Diagnostics, 169 when to use, 170 DIMMs See memory modules (DIMMs).
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R415HOM.book Page 187 Friday, September 24, 2010 9:37 AM boot settings, 63 embedded server management options, 66 integrated devices options, 64 keystroke to enter, 58 memory settings, 61 PCI IRQ assignments, 65 power management options, 67 processor settings, 61 SATA settings, 63 serial communications options, 65 system security options, 68 SAS RAID controller daughter card troubleshooting, 164 SATA hard drive. See hard drive.
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