Dell PowerEdge R420xr Owner's Manual Regulatory Model: E27S Series Regulatory Type: E27S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About Your System................................................................................................... 8 Front-Panel Features And Indicators....................................................................................................8 LCD Panel Features............................................................................................................................... 9 Hard-Drive Indicator Patterns....................................................................
Entering The iDRAC Settings Utility..............................................................................................30 Changing The Thermal Settings................................................................................................... 30 3 Installing System Components............................................................................31 Recommended Tools.........................................................................................................................
Installing The iDRAC Enterprise Card........................................................................................... 61 SD vFlash Card.................................................................................................................................... 62 Replacing An SD vFlash Card........................................................................................................62 Internal Dual SD Module..........................................................................
Troubleshooting External Connections.............................................................................................89 Troubleshooting The Video Subsystem.............................................................................................89 Troubleshooting A USB Device.......................................................................................................... 89 Troubleshooting A Serial I/O Device............................................................................
Contacting Dell................................................................................................................................. 128 Locating Your System Service Tag............................................................................................. 128 Documentation Feedback..........................................................................................................
1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.
Item Indicator, Button, or Connector Icon Description 4 LCD menu buttons Allow you to navigate the control panel LCD menu. 5 LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
Figure 2. LCD Panel Features Item Button Description 1 Left Moves the cursor back in onestep increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in onestep increments. During message scrolling: • Press once to increase scrolling speed • Press again to stop • Press again to return to default scrolling speed • Press again to repeat the cycle Hard-Drive Indicator Patterns Figure 3. Hard-Drive Indicators 1.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Item Indicator, Button, or Connector Icon Description 6 Video connector Allows you to connect a VGA display to the system. 7 Ethernet connectors (2) Integrated 10/100/1000 Mbps NIC connector. 8 USB connectors (2) Allow you to connect USB devices to the system. The ports are USB 2.0-compliant. 9 System identification connector Connects the optional system status indicator assembly through the optional cable management arm.
Indicator Indicator Code Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is Network data is being sent or received. blinking green Power Indicator Codes Each power supply has an illuminated translucent handle that serves as an indicator to show whether power is present or whether a power fault has occurred. Figure 6. Power Supply Status Indicator 1.
Power Indicator Pattern Condition status, and supported voltage). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply. Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide provides an overview of setting up your system, and technical specifications.
Using The System Setup and Boot Manager 2 System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Opens the System Setup page.
Choosing The System Boot Mode System Setup enables you to specify the boot mode for installing your operating system: • BIOS boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup.
NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen. Pressing in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. Displays the System Setup help file. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
Menu Item Description System Security Displays options to configure the system security settings like, system password, setup password, TPM security, and so on. It also enables or disables the power and NMI buttons on the system. Miscellaneous Settings Displays options to change the system date, time, and so on. System Information Screen Menu Item Description System Model Name Displays the system model name. System BIOS Version Displays the BIOS version installed on the system.
Menu Item Description NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration. NOTE: The Dell Fault Resilient Mode establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.
Menu Item Description Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption. By default, the option is set to Disabled. Number of Cores per Processor Allows you to control the number of enabled cores in each processor. By default, the Number of Cores per Processor option is set to All. Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions.
NOTE: Ports A, B, C, and D are used for the backplane drives, and port E for the optical drive (CD/ DVD). Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems.
Menu Item Description Internal SD Card Redundancy If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is written to the active SD card. Data from this card is copied to the replacement SD card at the next boot. By default, Internal SD Card Redundancy option is set to Mirror. NOTE: This option is displayed only if IDSDM is installed on the system board. Integrated Network Card 1 Allows you to enable or disable the integrated network card 1.
Menu Item Description NOTE: Only Serial Device 2 can be used for SOL. To use console redirection by SOL, configure the same port address for console redirection and the serial device. Failsafe Baud Rate Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails and the value must not be changed. By default, the Failsafe Baud Rate option is set to 115200.
Menu Item Description Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub option is set to Standard. Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to 1x. Memory Operating Allows you to set the DIMM voltage selection. When set to Auto, the system Voltage automatically sets the system voltage to the optimal setting based on the DIMM capacity and the number of DIMMs installed.
Menu Item Description this option to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using the Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Allows you to enable or disable the NMI button on the front of the system. By default, the NMI Button option is set to Disabled.
System password This is the password that you must enter before you can boot your system. Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended. NOTE: Your system is shipped with the system and setup password feature disabled.
Deleting Or Changing An Existing Setup Password Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System password if the Password Status is Locked. To delete or change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or reboot. 2.
If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: System Halted! Must power down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered. The following options are exceptions: • If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system. Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found.
iDRAC Settings Utility The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters using UEFI. You can enable or disable various iDRAC parameters using the iDRAC Settings Utility. NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. For more information on using iDRAC, see the iDRAC7 User's Guide at dell.com/esmmanuals. Entering The iDRAC Settings Utility 1. Turn on or restart the managed system. 2.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) 31
Installing The Front Bezel 1. Align the thumb screws on the bezel with the rack ears on the front of the system. 2. Tighten the thumb screws to secure the bezel to the system chassis. Figure 7. Installing and Removing the Front Bezel 1. front bezel 3. rack ears (2) 2. thumb screws (2) Removing The Front Bezel 1. Loosen the thumb screws using a #2 Phillips screwdriver. 2. Unhook the bezel from the rack ears and pull the bezel away from the system.
3. Remove the filter. Figure 8. Removing and Installing the Bezel Filter 1. bezel 2. screw 3. filter 4. filter frame NOTE: It is recommended that you clean or replace the filter once every three months. To purchase additional replacement filters, contact Dell Technical Support. Installing The Bezel Filter 1. Install the filter into the bezel. 2. Insert the filter frame into the bezel and align the screw hole on the filter frame with the corresponding hole on the bezel. 3.
WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
5. Grasp the cover on both sides and lift the cover away from the system. Figure 9. Opening and Closing the System 1. system cover 2. Mylar adhesive sheaths (5) 3. thumb screws (2) 4. captive screws (3) 5. tab Closing The System 1. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 2. Tighten the thumb screws that secure the back of the system cover to the chassis. 3.
Inside The System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
13. cable routing latch 14. power distribution board 15. power distribution board shroud Cooling Shroud Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
3. Lift the shroud away from the fan bracket. Figure 11. Removing and Installing the Cooling Shroud 1. cooling shroud 3. cooling-fan bracket 2. cooling shroud tabs (4) Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
System Memory Your system supports DDR3 unbuffered ECC DIMMs (UDIMM ECC) and registered DIMMs (RDIMMs). It supports DDR3 and DDR3L voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Figure 12.
General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for best performance: • UDIMMs and RDIMMs must not be mixed. • x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines. • A maximum of two UDIMMs can be populated in a channel.
NOTE: Advanced ECC with mirroring is not supported. Memory Optimized (Independent Channel) Mode This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot population requirements. Memory Sparing NOTE: To use memory sparing, this feature must be enabled in the System Setup. In this mode, one rank per channel is reserved as a spare.
Table 1.
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 1R x8, 1600 MT/s 12 2 6 1R x8, 1333 MT/s A1, A2, A3, B1, B2, B3 1R x8, 1600 MT/s 24 4 6 2R x8, 1333 MT/s A1, A2, A3, B1, B2, B3 2R x8, 1600 MT/s 48 8 6 2R x4, 1333 MT/s A1, A2, A3, B1, B2, B3 2R x4, 1600 MT/s 96 16 6 2R x4, 1333 MT/s A1, A2, A3, B1, B2, B3 2R x4, 1600 MT/s 128 16 8 2R x4, 1333 MT/s 2R x4, 1600 MT/s 160 16 10 2R x4, 1333 MT/s 2R x4, 1600 MT/s 192 16 12 2R
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. Remove the cooling shroud. 4. Locate the appropriate memory-module socket(s). 5.
6. If a memory module or a memory-module blank is installed in the socket, remove it. NOTE: Retain removed memory-module blank(s) for future use. Figure 14. Removing The Memory Module 1. memory module/memory-module blank 7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
5. If a memory module or a memory-module blank is installed in the socket, remove it. NOTE: Retain removed memory-module blank(s) for future use. 6. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the memory module in the socket. NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the socket in only one orientation.
Hard Drives Depending on the configuration, your system supports up to four 2.5 inch, hot-swappable SAS or SATA SSDs. NOTE: SSD/SAS/SATA hard drives cannot be mixed in a system. The hot-swappable hard drives connect to the system board through the hard-drive backplane. Hotswappable hard drives are supplied in hot-swappable hard-drive carriers that fit in the hard-drive slots.
Figure 16. Removing and Installing a Hot-Swap Hard Drive 1. hard drive carrier 3. screw holes (2) 2. thumb screws (2) Installing A Hot-Swap Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
3. Tighten the thumb screws to lock the hard drive in place. Removing A Hard Drive From A Hard-Drive Carrier 1. Remove the screws from the slide rails on the hard-drive carrier. 2. Slide the hard drive out of the hard-drive carrier. Figure 17. Removing and Installing a Hot-Swap Hard Drive Into a Hard-Drive Carrier 1. screws (4) 2. hard drive 3. screw holes (4) 4.
1. 2. Insert the hard drive into the hard-drive carrier with the connector end of the hard drive toward the back. Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3. Install the screws to secure the hard drive to the hard-drive carrier.
Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
8. Enter the System Setup and verify that the USB key is detected by the system. Figure 20. Replacing the Internal USB Key 1. USB memory key 2. USB memory key connector Expansion Cards And Expansion-Card Risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event. It does not prevent your system from powering on and no BIOS POST message or F1/F2 pause is displayed.
Table 4.
7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 8. 56 Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 21. Removing and Installing the Expansion Card from Expansion-Card Riser 1 1. expansion card 2. expansion-card latch 3. riser touch points (2) 4. expansion-card riser 1 Figure 22. Removing and Installing the Expansion Card from Expansion-Card Riser 2 1. expansion-card riser 2 2.
3. expansion-card latch 4. expansion card 5. expansion-card holder 6. tab Installing An Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
4. Holding the touch points, lift the expansion-card riser from the riser connector on the system board. Figure 23. Removing and Installing the Expansion-Card Riser 1 1. expansion-card riser 1 2. expansion-card riser touch points (2) 3. riser guides (2) 4. connector Figure 24. Removing and Installing the Expansion-Card Riser 2 1. chassis intrusion switch 2. expansion-card riser touch points 3. expansion-card riser 2 4.
5. riser guides (2) 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Expansion-Card Risers 1 And 2 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 8. Close the system. 9.
7. Align the iDRAC Enterprise card bracket with the hooks on the chassis. 8. Insert the card-edge connector firmly into the iDRAC Enterprise card connector until the card is fully seated. 9. Slide the expansion-card latch into position. 10. If applicable, connect cables to the iDRAC Enterprise card. 11. Close the system. 12. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13.
Removing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 27. Removing and Installing the Internal Dual SD Module 1. blue pull tab 2. SD card 1 3. SD card 2 4. dual SD module 5. connector on the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 28. Removing and Installing the Integrated Storage Controller Card 1. touch-points (2) 2. storage controller card 3. storage-controller card holder 4. release levers (2) 5. storage-controller card connector Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician.
3. Align one end of the card with the storage-controller card holder on the system board. 4. Lower the other end of the card into the storage-controller card connector on the system board. 5. Press the touch-points on the card and push the card down until it is fully seated. When the card is fully seated, the release levers snap over the edge of the card. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
8. Lift the heat sink up from the processor and set the heat sink aside upside-down (thermal grease side facing up). Figure 29. Removing and Installing the Processor Heat Sink 1. retention sockets (4) 3. retention screws (4) 2. heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9.
11. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. Figure 30. Removing and Installing a Processor 1. processor 3. notches in processor (2) 2. processor shield NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
NOTE: If you install a second processor, you must remove the dummy fan from the FAN 6 slot, install a cooling fan in the FAN 6 slot, and upgrade both the riser cards (riser1 and riser 2). For more information, see Expansion Card Installation Guidelines. 1. Before upgrading your system, download the latest system BIOS version from dell.com/support and follow the instructions included in the compressed download file to install the update on your system.
Power Supplies Your system supports 550 W power supply. When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power is supplied to the system equally from both power supplies to maximize efficiency. CAUTION: If two power supplies are used, they must be of the same type and have the same maximum output power.
3. Press the release latch and pull the power supply straight out to release it from the power distribution board and clear the chassis. Figure 31. Removing and Installing a Power Supply 1. power supply unit 3. power supply handle 2. release latch Installing A Power Supply CAUTION: Ensure that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in Watts) is listed on the power supply label. 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Removing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel 2.
6. Press the release tabs and slide the backplane upward. Figure 33. Front View of the Hard-Drive Backplane 1. hard-drive connectors (4) Figure 34. Rear View of the Hard-Drive Backplane 76 1. backplane power connector 3. SAS connector 2.
Figure 35. Removing and Installing the Hard-Drive Backplane 1. release tabs (2) 2. hard-drive backplane 3. guide pins (2) 4.
Figure 36. Cabling Diagram 1. system board 2. hard-drive backplane 3. SAS cable connector 4. cable routing guide 5. signal cable connector 6. power cable connector 7. cable routing latch 8. power distribution board 9. cable retention latch Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician.
Control Panel Assembly Removing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. If installed, remove the front bezel. 2.
Installing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
6. Remove all the cables connecting the control-panel module to the chassis. CAUTION: Do not use excessive force when removing the control panel as it can damage the connectors. Figure 38. Removing and Installing the Control-Panel Module 1. control-panel module 2. control-panel module screws (2) 3. control-panel module connector cable 4. USB connector cable 5. control panel 6.
5. Install the control panel. 6. Reconnect the system and peripherals to their power sources, and turn them on. 7. If applicable, install the front bezel. Power Distribution Board Shroud Removing The Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. Lift the power distribution board (PDB) shroud away from the system. Figure 39. Removing and Installing the PDB Shroud 1. PDB shroud tabs (2) 3. arrow marked on the PDB shroud 2. PDB shroud Installing The Power Distribution Board Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Power Distribution Board Removing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
8. Remove the two screws securing the power distribution board to the chassis and lift the board out of the chassis. Figure 40. Removing and Installing the Power Distribution Board 1. screws (2) 2. power supply cables to the system board (3) 3. power supply cable to the hard-drive backplane 4. standoffs (2) 5. power distribution board 6. fan cable connector Installing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician.
6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Board Removing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
7. Hold the system board by its edges and lift the system board out of the chassis. Figure 41. Removing and Installing the System Board 1. screws (9) 2. system board Installing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
6. Replace the following: a. b. c. d. e. f. g. 7. expansion card holder expansion-card risers expansion cards integrated storage controller card internal dual SD module PDB shroud cooling shroud Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed secured using the cable securing latches. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 7. Power down all attached USB devices and disconnect them from the system. 8. Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access.
Troubleshooting A Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
3. Ensure that the following components are properly installed: • Cooling shroud • Expansion cards • Power supply(s) • Cooling fans • Processor(s) and heat sink(s) • Memory modules • Hard-drive carriers 4. • Hard-drive backplane Ensure that all cables are properly connected. 5. Close the system. 6. Run the system board tests in the system diagnostics. If the tests fail, see Getting Help.
If the problem persists, see Getting Help. Troubleshooting Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
4. Enter the System Setup and check the system memory setting. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 12. 5. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6. Open the system. 7. Check the memory channels and ensure that they are populated correctly. 8. Reseat the memory modules in their sockets. 9. Close the system. 10.
Troubleshooting An SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: Certain SD cards have a physical write-protect switch on the card.
CAUTION: This troubleshooting procedure can erase data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a.
a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Open the system. c. Reinstall one of the expansion cards. d. Close the system. e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. Troubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Run the appropriate diagnostics test. 2.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Menu Description System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) at dell.com/support/manuals.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 3–5).
System Board Connectors Figure 42.
Item Connector Description 15 B1, B4, B2, B5, B3, B6 Memory module sockets 16 FAN4 Cooling fan connector 17 FAN3 Cooling fan connector 18 PWR_CONN_1 8-pin power connector 19 FAN2 Cooling fan connector 20 A1, A4, A2, A5, A3, A6 Memory module sockets 21 BP_SIG Backplane signal connector 22 PWR_CONN_2 24-pin power connector 23 CPU1 Processor socket 1 24 PDB_CONN Power distribution board connector 25 BATTERY Battery connector 26 CTRL_PNL_MB Control panel interface connector
6. Open the system. 7. Install the jumper plug on the password jumper. 8. Close the system. 9. Assign a new system and/or setup password.
Technical Specifications 7 Processor Processor type One or two Intel Xeon processors E5-2400 v2 product family Expansion Bus Bus type PCI Express Generation 2 and 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half length x4 link (for single processor) or One half-height, half length x16 link (for two processors) Riser 2 (Slot 2) One full-height, half-length x16 link Memory Architecture 800 MT/s, 1066 MT/s, 1333 MT/s, or 1600 MT/s DDR3 registered, unbuffered or load-reduced
Drives NOTE: Four-hard-drive systems support software RAID. For more information on software RAID, see the Dell PowerEdge RAID Controller (PERC) documentation at dell.com/storagecontrollermanuals. Connectors Back NIC Two 10/100/1000 Mbps Serial 9-pin, DTE, 16550-compatible USB Two 4-pin, USB 2.
Power Heat dissipation NOTE: Heat dissipation is calculated using the power supply wattage rating. Voltage 2132 BTU/hr maximum (redundant, 550 W power supply) 100–240 V AC, autoranging, 50/60 Hz NOTE: This system is also designed to be connected to IT power systems with a phase to phase voltage not exceeding 230 V. Battery Coin-cell battery 3 V CR2032 Lithium coin cell Expanded Operating Temperature NOTE: When operating in the expanded temperature range, system performance may be impacted.
Expanded Operating Temperature • Maximum altitude for the operating temperature must be 3050 m (10,000 ft). Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets.
Environmental 4572 m (15,000 ft) per MIL-STD-810G, Method 500.5, Procedure II Storage 12,192 m (40,000 ft). Operating Altitude De-rating Up to 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547 ft) above 950 m (3,117 ft). 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1 °C/175 m (1 °F/319 ft) above 950 m (3,117 ft). 40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1 °C/125 m (1 °F/228 ft) above 950 m (3,117 ft).
System Messages 8 LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code is displayed on the LCD. Record the code, then see System Error Messages.
NOTE: In some messages, a particular system component is identified by name (“”) component number (“”), or location (“bay”). Error Code AMP0302 Message Information Message The system board current is greater than the upper warning threshold. Details System board current is outside of the optimum range. Action AMP0303 ASR0001 ASR0002 Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4.
Error Code ASR0003 BAT0002 BAT0017 CPU0000 CPU0001 112 Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shut down. Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled.
Error Code CPU0005 CPU0010 CPU0023 CPU0204 Message Information Action Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink. If the problem persists, see Getting Help. Message CPU configuration is unsupported. LCD Message CPU configuration is unsupported. Check CPU or BIOS revision. Details System is unable to boot or may run in a degraded state.
Error Code Message Information Action CPU0701 114 2. Ensure the processor is seated correctly. 3. Reapply input power and turn on the system. 4. If the issue persists, see Getting Help. CPU protocol error detected. LCD Message CPU protocol error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. 1. Check system and operating system logs for exceptions.
Error Code Message Information Action CPU0704 FAN0001 FAN1201 Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. Message CPU machine check error detected. LCD Message CPU machine check error detected. Power cycle system.
Error Code HWC1001 HWC2003 HWC2005 MEM0000 MEM0001 116 Message Information Message The is absent. LCD Message The is absent. Check hardware. Details The absent device may be necessary for proper operation. System functionality may be degraded. Action Reinstall or reconnect the hardware. Message The storage cable is not connected, or is improperly connected. LCD Message Storage cable or interconnect failure. Check connection.
Error Code MEM0007 MEM0701 MEM0702 MEM1205 MEM1208 Message Information Message Unsupported memory configuration; check memory device at location . LCD Message Unsupported memory configuration. Check memory . Details The memory may not be seated correctly, misconfigured, or has failed. Memory size is reduced. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
Error Code MEM8000 PCI1302 PCI1304 PCI1308 PCI1320 118 Message Information Message Correctable memory error logging disabled for a memory device at location . LCD Message SBE log disabled on . Re-seat memory. Details Errors are being corrected but no longer logged. Action Review system logs for memory exceptions. Reinstall memory at location . Message A bus time-out was detected on a component at bus device function .
Error Code PCI1342 PCI1348 PCI1360 PDR0001 PDR1016 Message Information Message A bus time-out was detected on a component at slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A PCI parity error was detected on a component at slot . LCD Message PCI parity error on slot . Re-seat PCI card.
Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 PSU0006 120 Message Information Message No memory is detected. LCD Message No memory is detected. Inspect memory devices. Details System BIOS was unable to detect memory in the system. Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory is detected, but is not configurable. LCD Message Memory is detected, but is not configurable. Check memory devices.
Error Code PSU0016 Message Information LCD Message Power supply is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. Message Power supply is absent. LCD Message PSU is absent. Check PSU. Details The power supply has been removed or has failed. Action PSU0031 PSU0032 PSU0033 1. Remove and reinstall the power supply. 2.
Error Code PSU0034 Message Information Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures. Message An under voltage fault detected on power supply . LCD Message An under voltage fault detected on PSU . Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 Message Information LCD Message PSU wattage mismatch; PSU = watts Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review this manual for proper configuration. Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power.
Error Code RFM1008 RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 124 Message Information LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgrade power supplies or reduce system power consumption. Message Failure detected on Removable Flash Media . LCD Message Removable Flash Media failed. Check SD Card. Details An error was reported during a SD card read or write.
Error Code RFM2006 SEC0031 SEC0033 SEL0006 SEL0008 SEL0012 Message Information LCD Message Internal Dual SD Module failed. Check SD Card. Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and remove and reinstall SD cards. Message Internal Dual SD Module is write protected. Details The module is write-protected. Changes may not be written to the media.
Error Code SEL1204 TMP0118 TMP0119 TMP0120 TMP0121 126 Message Information Details If the system event log fails to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Reboot the management controller or iDRAC. Cycle system input power. If problem persists call support. Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure.
Error Code VLT0204 Message Information LCD Message System inlet temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. Message The system board voltage is outside of the allowable range. LCD Message System board voltage is outside of range. Details System hardware detected an over voltage or under voltage condition.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
