Computer Hardware User Manual

ManualsBrandsDell ManualsComputer HardwarePOWEREDGE R515

Dell PowerEdge

R515 Systems

Hardware Owner’s

Manual

Regulatory Model E12S Series and E13S Series

Regulatory Type E12S002 and E13S002

book.book Page 1 Tuesday, August 24, 2010 1:47 PM

Summary of content (194 pages)

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book.
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book.book Page 2 Tuesday, August 24, 2010 1:47 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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book.book Page 3 Tuesday, August 24, 2010 1:47 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 . . . . . . . . . . 12 . . . . . . . . . . . . . 16 Front-Panel Features and Indicators LCD Panel Features (Optional). . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . . . 18 Home Screen . Setup Menu . View Menu 11 Hard-Drive Indicator Patterns .
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book.book Page 4 Tuesday, August 24, 2010 1:47 PM Diagnostics Messages . Alert Messages . . . . . . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . . . . . . 55 Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode 56 . . 57 . . . . . . . . . . . . 57 Entering the System Setup Program . . . . . . . . . . . 58 Responding to Error Messages . . . . . . . . . . .
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book.book Page 5 Tuesday, August 24, 2010 1:47 PM System Utilities Screen . . . . . . . . . . . . . . . . . . . . . . . . 72 . . . . . . . . . . . . 72 . . . . . . . . . . . . . 75 System and Setup Password Features Using the System Password Using the Setup Password Embedded System Management . . . . . . . . . . . . 77 . . . . . . . . . 77 . . . . . . . . . . . . . . 78 Entering the BMC Setup Module . . . . . . 78 . . . . . . . . 79 . . . . . . . . . . . . . . . . . . 79 . . . . . . .
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book.book Page 6 Tuesday, August 24, 2010 1:47 PM Installing a Hard Drive . . . . . . . . . . . . . . . Removing a Hard Drive From a Hard-Drive Carrier . . . . . . . . . . . . . . . . . 90 . . . . . . . . . . . . 91 . . . . . . . . . . . . . . . . . . . 91 Installing a Hard Drive Into a Hard-Drive Carrier . . . . . Internal Hard Drives Removing an Internal Hard-Drive Bay . . . . . . . 91 Installing an Internal Hard-Drive Bay . . . . . . . .
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book.book Page 7 Tuesday, August 24, 2010 1:47 PM Expansion Card Installation Guidelines . . . . . . 111 Installing an Expansion Card . . . . . . . . . . . . 113 Removing an Expansion Card . . . . . . . . . . . 115 Removing an Expansion-Card Riser . . . . . . . . 116 Installing an Expansion-Card Riser . . . . . . . . . 118 . . . . . . . . . . . 119 Integrated Storage Controller Card . . . . . . 119 . . . . . . . 121 . . . . . . . . . . . . 122 Removing the Storage Controller Card .
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book.book Page 8 Tuesday, August 24, 2010 1:47 PM Installing the Control-Panel Module–LED . . . . 139 . . . . . . 140 Removing the Control Panel Display Module . . . . . . . . . . . . . . . . . . . . . . 140 Installing the Control Panel Display Module . . . . . . . . . . . . . . . . . . . . . . 141 Control Panel Assembly—LCD (Optional) . Removing the Control Panel Assembly . . . . . . 141 . . . . . . 143 . . . . . . . . . . . . . . . . . . . .
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book.book Page 9 Tuesday, August 24, 2010 1:47 PM Troubleshooting a Wet System Troubleshooting a Damaged System . . . . . . . . . . 162 Troubleshooting the System Battery . . . . . . . . . . . 162 . . . . . . . . . . . . 163 Troubleshooting Power Supplies . . . . . . 163 . . . . . . . . . . . . . . . . . 164 Troubleshooting System Cooling Problems . Troubleshooting a Fan . Troubleshooting System Memory . . . . . . . . . 167 . . . . . . . . . . . 168 . . . . . . . . . . . . . .
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book.book Page 10 Tuesday, August 24, 2010 1:47 PM Selecting Devices for Testing . . . . . . . . . . . 179 Selecting Diagnostics Options . . . . . . . . . . 179 Viewing Information and Results . 6 . . . . . . . . 180 . . . . . . . . . . . 181 . . . . . . . . . . . . . . . . 181 Jumpers and Connectors . System Board Jumpers. System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . 184 . . . . . . . . . . . . . . . . . . . . . 187 Disabling a Forgotten Password.
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book.book Page 11 Tuesday, August 24, 2010 1:47 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 57. Enters System Services, which opens the Lifecycle Controller. The controller allows you to access utilities such as embedded system diagnostics.
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book.book Page 12 Tuesday, August 24, 2010 1:47 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (Eight–Hard-Drive System) 1 2 3 4 Item Indicator, Button, or Connector 1 Power-on indicator/ power button 5 6 Icon 7 8 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
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book.book Page 13 Tuesday, August 24, 2010 1:47 PM Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 Video connector Connects a monitor to the system.
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book.book Page 14 Tuesday, August 24, 2010 1:47 PM Item Indicator, Button, or Connector Icon Description 8 Hard drives Up to eight 3.5-inch or 2.5-inch, hot-swappable SAS or SATA drives. 9 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address. 10 Optical drive One optional slimline SATA DVD-ROM drive or DVD+/-RW drive. NOTE: DVD devices are data only. Figure 1-2.
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book.book Page 15 Tuesday, August 24, 2010 1:47 PM Item Indicator, Button, or Connector Icon Description 2 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights (Optional)" on page 25. 3 Power-on indicator/ power button The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
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book.book Page 16 Tuesday, August 24, 2010 1:47 PM Item Indicator, Button, or Connector Icon Description 6 Video connector Connects a monitor to the system. 7 USB connector Connect USB devices to the system. The ports are USB 2.0-compliant. 8 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.
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book.book Page 17 Tuesday, August 24, 2010 1:47 PM Item Buttons Description 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling. • Press again to repeat the cycle. 4 System ID Turns the system ID mode on and off. Press quickly to toggle the system ID on and off.
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book.book Page 18 Tuesday, August 24, 2010 1:47 PM Setup Menu Option Description BMC or DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. NOTE: If an iDRAC6 Express card is installed on the system, the BMC option is replaced by DRAC.
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book.book Page 19 Tuesday, August 24, 2010 1:47 PM Option Description Number Displays the Asset tag or the Service Tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu (see "Setup Menu" on page 18). Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the Set home submenu of the Setup menu (see "Setup Menu" on page 18).
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book.book Page 20 Tuesday, August 24, 2010 1:47 PM Drive-Status Indicator Pattern Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
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book.book Page 21 Tuesday, August 24, 2010 1:47 PM Item Indicator, Button, or Connector Icon Description 1 Serial connector Connects a serial device to the system. 2 Video connector Connects a VGA display to the system. 3 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card. 4 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card. 5 USB connectors (2) Connect USB devices to the system.
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book.book Page 22 Tuesday, August 24, 2010 1:47 PM Item Indicator, Button, or Connector 9 System status indicator Icon Description Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system. Lights amber when the system needs attention due to a problem. 10 System identification button Turns the system ID modes on and off.
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book.book Page 23 Tuesday, August 24, 2010 1:47 PM Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary to enable ports on your system, use the System Setup program.
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book.book Page 24 Tuesday, August 24, 2010 1:47 PM Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational. When the system is on, it also indicates that the power supply is providing DC power to the system. • Amber—Indicates a problem with the power supply.
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book.book Page 25 Tuesday, August 24, 2010 1:47 PM Diagnostic Lights (Optional) NOTE: This section is applicable to twelve–hard-drive systems. The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
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book.book Page 26 Tuesday, August 24, 2010 1:47 PM Table 1-1. Diagnostic Indicator Codes (continued) Code 26 Causes Corrective Action Hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 87 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 158. No memory modules detected. See "Troubleshooting System Memory" on page 165. System board failure.
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book.book Page 27 Tuesday, August 24, 2010 1:47 PM LCD Status Messages (Optional) NOTE: This section is applicable only to eight–hard-drive systems. The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
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book.book Page 28 Tuesday, August 24, 2010 1:47 PM Code Text E1114 Ambient Temp Ambient temperature has See "Troubleshooting exceeds a reached a point outside System Cooling allowed range. of the allowed range. Problems" on page 163. E1116 Memory disabled, temp above range. Power cycle AC. Memory has exceeded allowable temperature and has been disabled to prevent damage to the components. E1210 Motherboard battery failure. Check battery.
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book.book Page 29 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E122A CPU # VTT Regulator failure. Reseat CPU. Specified processor VTT voltage regulator has failed. Reseat the processor(s). See "Troubleshooting Processors" on page 174. CPU Power Fault. Power cycle AC. A power fault was detected when powering up the processor(s). E122C If the problem persists, see "Getting Help" on page 187. Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 30 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E1410 System Fatal Error detected. Specified processor has an internal error. The error may or may not have been caused by the processor. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 187. E1414 CPU # temp exceeding range. Check CPU heatsink.
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book.book Page 31 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E1420 CPU Bus parity The system BIOS has error. Power reported a processor bus cycle AC. parity error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 187. E1422 CPU # machine check error. Power cycle AC. The system BIOS has reported a machine check error. Remove AC power to the system for 10 seconds and restart the system.
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book.book Page 32 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E1620 Power Supply # Specified power supply's (### W) AC AC input is outside of the power error. allowable range. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. The power supply subsystem is no longer redundant. If the remaining power supply fails, the system shuts down. See "Troubleshooting Power Supplies" on page 163. E1626 PSU Mismatch.
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book.book Page 33 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E1711 PCI parity error on #. Review & clear SEL. The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 172. E1712 PCI system error on #. Review & clear SEL.
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book.book Page 34 Tuesday, August 24, 2010 1:47 PM Code Text E1920 iDRAC6 Upgrade The iDRAC6 Express Reseat the iDRAC6 Failed Card is not installed Express Card. If the properly or the card is bad. problem persists, see "Getting Help" on page 187. E1A14 SAS cable A failure. Check connection. SAS cable A is missing or bad. SAS cable B failure. Check connection. SAS cable B is missing or bad. Control panel USB cable not detected. Check cable. USB cable to the control panel is missing or bad.
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book.book Page 35 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E2012 Memory Memory configured, configured but but is unusable. unusable. Check DIMMs. See "Troubleshooting System Memory" on page 165. E2013 BIOS unable to The system BIOS failed shadow memory. to copy its flash image Check DIMMs. into memory. See "Troubleshooting System Memory" on page 165. E2014 CMOS RAM CMOS failure. CMOS failure. Power RAM not functioning cycle AC. properly.
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book.book Page 36 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E2018 Programmable Timer error. Power cycle AC. Programmable interval timer error. Remove AC power to the system for 10 seconds and restart the system. Parity error. Power cycle AC. Parity error. E2019 If the problem persists, see "Getting Help" on page 187. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 187. SuperIO failure.
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book.book Page 37 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E201E POST memory test failure. Check DIMMs. BIOS POST memory test See "Troubleshooting failure. System Memory" on page 165. If the problem persists, see "Getting Help" on page 187. E2020 CPU Processor configuration configuration failure. failure. Check screen message. Check screen for specific error messages. See "Troubleshooting Processors" on page 174. E2021 Incorrect Incorrect memory memory configuration.
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book.book Page 38 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions E2112 Memory spared on DIMM ##. Power cycle AC. The system BIOS has spared the memory because it has determined the memory had too many errors. "##" represents the memory module implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. I1910 Intrusion detected. Check chassis cover. System cover has been removed. Information only. I1912 System Event Log full.
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book.book Page 39 Tuesday, August 24, 2010 1:47 PM Code Text Causes Corrective Actions W1628 Performance degraded. Check PSU and system configuration. The system configuration requires more power than what the power supply can provide, but it can boot if throttled. Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.
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book.book Page 40 Tuesday, August 24, 2010 1:47 PM Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry.
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book.book Page 41 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system still runs, but without node interleaving.
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book.book Page 42 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 187.
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book.book Page 43 Tuesday, August 24, 2010 1:47 PM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processors" on page 128.
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book.book Page 44 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 105.
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book.book Page 45 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed keyboard connector. See "Getting Help" on page 187. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
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book.book Page 46 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency. See "General Memory Module Installation Guidelines" on page 105.
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book.book Page 47 Tuesday, August 24, 2010 1:47 PM Message Causes No boot sector on Incorrect configuration hard drive. settings in System Setup program, or no operating system on hard drive. No timer tick interrupt. Faulty system board. PCIe Training Faulty or improperly installed PCIe card in the Error: Expected Link Width is x, specified slot. Actual Link Width is y. Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board.
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book.book Page 48 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Read fault The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the optical medium, USB medium, or USB device. Ensure that the USB cables, SAS/SATA backplane cables, or optical drive cables are properly connected.
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book.book Page 49 Tuesday, August 24, 2010 1:47 PM Message Causes The amount of Memory has been added or system memory has removed or a memory changed module may be faulty. The following DIMMs should match in geometry: x,x,... The following DIMMs should match in rank count: x,x,... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes.
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book.book Page 50 Tuesday, August 24, 2010 1:47 PM Message Causes Thermal sensor not detected on x A memory module without a Replace the memory thermal sensor is installed in module. See "System the specified memory slot. Memory" on page 104. Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 162. Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery. Timer chip Faulty system board.
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book.book Page 51 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Lifecycle Controller repository to the latest software to restore full functionality. See the Lifecycle Controller User Guide for more information.
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book.book Page 52 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 105. Unused memory detected.
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book.book Page 53 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
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book.book Page 54 Tuesday, August 24, 2010 1:47 PM Message Causes Corrective Actions Write fault Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 158, "Troubleshooting an Internal USB Key" on page 167, "Troubleshooting an Optical Drive" on page 168, and "Troubleshooting a Hard Drive" on page 169.
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book.book Page 55 Tuesday, August 24, 2010 1:47 PM Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message warns you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
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book.book Page 56 Tuesday, August 24, 2010 1:47 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book Page 57 Tuesday, August 24, 2010 1:47 PM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
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book.book Page 58 Tuesday, August 24, 2010 1:47 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
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book.book Page 59 Tuesday, August 24, 2010 1:47 PM System Setup Options Main Screen Figure 2-1. System Setup Program Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
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book.book Page 60 Tuesday, August 24, 2010 1:47 PM Option Description SATA Settings (Optional) See "SATA Settings Screen (Optional)" on page 62. Boot Settings See "Boot Settings Screen" on page 63. Integrated Devices See "Integrated Devices Screen" on page 64. PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion card that requires an IRQ.
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book.book Page 61 Tuesday, August 24, 2010 1:47 PM Memory Settings Screen Option Description System Memory Size Displays the system memory size. System Memory Type Displays the system memory type. System Memory Speed Displays the system memory speed. Video Memory Displays the video memory size. System Memory Testing (Enabled default) Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
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book.book Page 62 Tuesday, August 24, 2010 1:47 PM Option Description DRAM Prefetcher (Enabled default) When Enabled, it turns on the DRAM prefetch unit in the Northbridge. When Disabled, it prevents DRAM references from triggering DRAM prefetch requests. Hardware Prefetch Training on Software Prefetch (Enabled default) When Enabled, the hardware prefetcher considers software prefetches when detecting strides for prefetch requests.
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book.book Page 63 Tuesday, August 24, 2010 1:47 PM Option Description Port D (Off default) Auto enables BIOS support for the device attached to SATA port D. Off disables BIOS support for the device. Port E (Off default) Auto enables BIOS support for the device attached to SATA port E. Off disables BIOS support for the device. Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode.
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book.book Page 64 Tuesday, August 24, 2010 1:47 PM Integrated Devices Screen Option Description Integrated SAS Controller (Enabled default) Enables or disables the integrated storage controller. User Accessible USB Ports (All Ports On default) Enables or disables the user-accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port 1 (On default) Enables or disables the internal USB port.
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book.book Page 65 Tuesday, August 24, 2010 1:47 PM PCI IRQ Assignments Screen Option Description Embedded X-treme PCI Adapter (IRQ 5 default) Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Slot 2: X-treme Add-in PCI Use the <+> and <-> keys to manually select an IRQ Adapter for a given device, or select Default to allow the BIOS to (IRQ 11 default) select an IRQ value at system startup.
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book.book Page 66 Tuesday, August 24, 2010 1:47 PM Option Description Failsafe Baud Rate (115200 default) Displays the failsafe baud rate used for console redirection. BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails. This rate should not be adjusted. Remote Terminal Type (VT100/VT220 default) Sets the remote console terminal type, either VT100/VT220 or ANSI.
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book.book Page 67 Tuesday, August 24, 2010 1:47 PM Power Management Screen Option Description Power Management (OS Control default) Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
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book.book Page 68 Tuesday, August 24, 2010 1:47 PM Option Description Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 72 for more information. Password Status (Unlocked default) When Setup Password is assigned and this field is Locked, the system password cannot be changed or disabled at system start-up. See "Using the System Password" on page 72 for more information.
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book.book Page 69 Tuesday, August 24, 2010 1:47 PM Option Description Power Button (Enabled default) If Enabled, the power button can turn the system's power off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. When Disabled, the button can only turn on system power. CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation.
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book.book Page 70 Tuesday, August 24, 2010 1:47 PM Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
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book.book Page 71 Tuesday, August 24, 2010 1:47 PM UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press .
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book.book Page 72 Tuesday, August 24, 2010 1:47 PM System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services Restarts the system and accesses the controller, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
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book.book Page 73 Tuesday, August 24, 2010 1:47 PM When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field.
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book.book Page 74 Tuesday, August 24, 2010 1:47 PM To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press . When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
PAGE 75
book.book Page 75 Tuesday, August 24, 2010 1:47 PM Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password.
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book.book Page 76 Tuesday, August 24, 2010 1:47 PM Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 75.
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book.book Page 77 Tuesday, August 24, 2010 1:47 PM Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the BMC utility is replaced by the iDRAC6 utility. The BMC enables configuring, monitoring, and recovery of systems remotely.
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book.book Page 78 Tuesday, August 24, 2010 1:47 PM iDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server. The iDRAC6 Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network (LAN) through the dedicated iDRAC6 Enterprise card port or the embedded NICs. • Enable or disable IPMI over LAN.
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book.book Page 79 Tuesday, August 24, 2010 1:47 PM Installing System Components 3 Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 Torx screwdriver • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 80 Tuesday, August 24, 2010 1:47 PM Figure 3-1.
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book.book Page 81 Tuesday, August 24, 2010 1:47 PM Figure 3-2.
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book.book Page 82 Tuesday, August 24, 2010 1:47 PM Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-3.
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book.book Page 83 Tuesday, August 24, 2010 1:47 PM Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 Fit the free end of the bezel onto the system. 3 Secure the bezel with the keylock. See Figure 3-3. Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician.
PAGE 84
book.book Page 84 Tuesday, August 24, 2010 1:47 PM Figure 3-4.
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book.book Page 85 Tuesday, August 24, 2010 1:47 PM Figure 3-5. Removing and Replacing the System Cover (Twelve–Hard-Drive System) 2 1 1 system cover latch 2 latch release lock Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis. See Figure 3-4 and Figure 3-5.
PAGE 86
book.book Page 86 Tuesday, August 24, 2010 1:47 PM Cooling Shroud The cooling shroud directs airflow from the cooling fans over the system processor(s) and memory module(s). Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 87
book.book Page 87 Tuesday, August 24, 2010 1:47 PM Installing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 88 Tuesday, August 24, 2010 1:47 PM Figure 3-7. Removing and Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-7. Removing a Hard Drive 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 82. 2 Using the RAID management software, prepare the drive for removal.
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book.book Page 89 Tuesday, August 24, 2010 1:47 PM Figure 3-8. Removing and Installing a Hard Drive 1 2 1 release button 2 hard-drive carrier handle Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
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book.book Page 90 Tuesday, August 24, 2010 1:47 PM 4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-8. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-9. Figure 3-9.
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book.book Page 91 Tuesday, August 24, 2010 1:47 PM Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-9. 2 Align the holes on the hard drive with the holes on the hard-drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
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book.book Page 92 Tuesday, August 24, 2010 1:47 PM Figure 3-10.
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book.book Page 93 Tuesday, August 24, 2010 1:47 PM Installing an Internal Hard-Drive Bay CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 94 Tuesday, August 24, 2010 1:47 PM Figure 3-11. Removing and Installing an Internal Hard Drive From the Internal Hard-Drive Bay 3 2 1 4 1 internal hard-drive bay 2 release latch 3 screws (4) * 4 internal hard drive *Screws are supplied along with the hard drives ordered from Dell.
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book.book Page 95 Tuesday, August 24, 2010 1:47 PM Optical Drive (Optional) An optional slimline SATA DVD-ROM or DVD+/-RW optical drive slides into the front panel and connects to the SATA controller on the system board. NOTE: The twelve–hard-drive systems support only an external USB optical drive. NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 96 Tuesday, August 24, 2010 1:47 PM Figure 3-12. Removing and Installing the Optical Drive 1 2 3 1 optical drive 3 release tab 2 optical drive cable Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 97 Tuesday, August 24, 2010 1:47 PM 6 Slide in the optical drive until the latch snaps into place. 7 Connect the optical drive cable to the back of the drive. You must route these cables properly through the tabs on the system chassis to prevent them from being pinched or crimped. See Figure 3-1. 8 Connect the data cable to the system board and the interface cable to SAS_B on the backplane. See Figure 6-1. 9 Close the system. See "Closing the System" on page 85.
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book.book Page 98 Tuesday, August 24, 2010 1:47 PM Removing a Cooling Fan WARNING: The cooling fan can continue to spin for some time after the system has been powered down. Allow time for the fan to stop spinning before removing it from the system. WARNING: Do not attempt to operate the system without the cooling fans. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 99 Tuesday, August 24, 2010 1:47 PM Figure 3-13.
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book.book Page 100 Tuesday, August 24, 2010 1:47 PM Figure 3-14.
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book.book Page 101 Tuesday, August 24, 2010 1:47 PM Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 102 Tuesday, August 24, 2010 1:47 PM Power Supplies Your system supports 750 W power supply. NOTE: The maximum output power (shown in watts) is listed on the power supply label. If two power supplies are installed, the second power supply provides hot-swappable, power redundancy. When a power supply is removed with the system powered on, the full power load is picked up by the remaining power supply.
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book.book Page 103 Tuesday, August 24, 2010 1:47 PM Figure 3-15. Removing and Installing a Power Supply 1 2 4 3 1 power supply 2 power supply handle 3 velcro strap 4 release latch Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
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book.book Page 104 Tuesday, August 24, 2010 1:47 PM 3 Connect the power cable to the power supply and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the Velcro strap. NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status.
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book.book Page 105 Tuesday, August 24, 2010 1:47 PM The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank, dual-rank, and quad-rank RDIMMs of sizes 2 GB, 4 GB, 8 GB, and 16 GB are supported for a total of up to 128 GB. • 1 GB, 2 GB, and 4 GB UDIMMs are supported for a total of up to 32 GB.
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book.book Page 106 Tuesday, August 24, 2010 1:47 PM – – For dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel support up to 1067 MHz. For quad-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed.
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book.book Page 107 Tuesday, August 24, 2010 1:47 PM Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Module Size Memory Sockets 3 2 X X X X X X 8 GB 16 GB 2 GB 4 GB 1 X X X Single Processor 4 Physical Memory (GB) Available Memory (GB) Dual Processor Physical Memory (GB) Available Memory (GB) all 4 8 16 all X 2 4 8 8 16 32 all X 4 8 16 all X X X X X X X X X 16 32 all 32 64 all X X X X X X 32 64 all 64 128 all Table 3-2.
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book.book Page 108 Tuesday, August 24, 2010 1:47 PM Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 109 Tuesday, August 24, 2010 1:47 PM Figure 3-16. Removing and Installing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book Page 110 Tuesday, August 24, 2010 1:47 PM 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13 Start up the system, press to enter the System Setup program, and check the System Memory settings on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 14 If the value is incorrect, one or more of the memory modules may not be installed properly.
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book.book Page 111 Tuesday, August 24, 2010 1:47 PM 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 87. 7 Close the system. See "Closing the System" on page 85. 8 Reconnect the system and peripherals to their power sources, and turn them on. Expansion Cards and Expansion-Card Risers Your system supports up to four PCI Express (PCIe) expansion cards installed in connectors on an expansion-card riser.
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book.book Page 112 Tuesday, August 24, 2010 1:47 PM Table 3-3. Expansion-Card Installation Priority for Riser 1 Card Priority Card Type Slot Priority Max Allowed 25-W Card 1 PERC S300* 1, 2 2 Y 2 PERC H800 3, 2 2 Y 3 HPCC 2, 1 2 Y 4 Fibre Channel 2, 1 2 Y 5 10 Gb NIC 2, 1 2 Y 6 All other NICs 1, 2 2 N 7 All other Dell internal storage cards 4 1 Y 8 Non-Dell storage cards 1, 2 2 N* * PERC S300 is available only on eight–hard-drive systems. Table 3-4.
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book.book Page 113 Tuesday, August 24, 2010 1:47 PM Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 114 Tuesday, August 24, 2010 1:47 PM Figure 3-17. Removing and Installing an Expansion Card 1 2 3 1 expansion-card riser 3 expansion card 2 expansion-card latch 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 85. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book Page 115 Tuesday, August 24, 2010 1:47 PM Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 116 Tuesday, August 24, 2010 1:47 PM Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 117 Tuesday, August 24, 2010 1:47 PM Figure 3-18.
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book.book Page 118 Tuesday, August 24, 2010 1:47 PM Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 119 Tuesday, August 24, 2010 1:47 PM Integrated Storage Controller Card Your system includes a dedicated expansion-card slot on the riser for an integrated SAS or RAID controller card that provides the integrated storage subsystem for your system’s hard drives. The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system.
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book.book Page 120 Tuesday, August 24, 2010 1:47 PM Figure 3-19.
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book.book Page 121 Tuesday, August 24, 2010 1:47 PM Installing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 122
book.book Page 122 Tuesday, August 24, 2010 1:47 PM 10 Replace the expansion card. See "Installing an Expansion Card" on page 113. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 123 Tuesday, August 24, 2010 1:47 PM Figure 3-20. Removing and Installing an iDRAC6 Express Card 1 2 3 4 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 7 Reinstall all expansion cards in the expansion-card riser. See "Installing an Expansion Card" on page 113. 8 Close the system. See "Closing the System" on page 85. 9 Reconnect the system and peripherals to their power sources, and turn them on.
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book.book Page 124 Tuesday, August 24, 2010 1:47 PM 3 Pull back slightly on the retention standoff tab at the front edge of the card and gently lift the card off the retention standoff. See Figure 3-20. As the holder releases from the standoff, the connector under the card disengages from the system board connector. 4 Angle the card so that the notch on the card slips through the clip on the system board. 5 Replace the expansion cards. See "Installing an Expansion Card" on page 113. 6 Close the system.
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book.book Page 125 Tuesday, August 24, 2010 1:47 PM Figure 3-21. Removing and Installing an iDRAC6 Enterprise Card 1 2 3 4 6 5 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 Enterprise card connector 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 127. 8 Close the system. See "Closing the System" on page 85.
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book.book Page 126 Tuesday, August 24, 2010 1:47 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 127
book.book Page 127 Tuesday, August 24, 2010 1:47 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
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book.book Page 128 Tuesday, August 24, 2010 1:47 PM 4 Insert the USB memory key into the USB connector. See Figure 3-22. 5 Close the system. See "Closing the System" on page 85. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 7 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program Navigation Keys" on page 58. Figure 3-22.
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book.book Page 129 Tuesday, August 24, 2010 1:47 PM 3 Open the system. See "Opening the System" on page 83. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 86. WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
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book.book Page 130 Tuesday, August 24, 2010 1:47 PM Figure 3-23. Removing and Installing the Heat Sink 1 2 1 heat sink 2 retention screws (4) 10 Rotate the processor shield upward and out of the way. See Figure 3-24. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
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book.book Page 131 Tuesday, August 24, 2010 1:47 PM Figure 3-24.
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book.book Page 132 Tuesday, August 24, 2010 1:47 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 133
book.book Page 133 Tuesday, August 24, 2010 1:47 PM 10 Using a #2 Phillips screwdriver, tighten the heat-sink retention screws. See Figure 3-23. 11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 87. 12 Close the system. See "Closing the System" on page 85. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book Page 134 Tuesday, August 24, 2010 1:47 PM Figure 3-25. Replacing the System Battery 1 3 2 1 system battery 3 positive side of battery connector 2 negative side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 115. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card" on page 119. 6 Remove the expansion-card riser. See "iDRAC6 Express Card (Optional)" on page 122.
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book.book Page 135 Tuesday, August 24, 2010 1:47 PM 9 Press the battery toward the negative side of the connector and lift it out of the securing tab. 10 Support the battery connector by pressing down firmly on the positive side of the connector. 11 Hold the new battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs. 12 Press the battery straight down into the connector until it snaps into place. 13 Replace the expansion-card riser.
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book.book Page 136 Tuesday, August 24, 2010 1:47 PM RAID Battery (Optional) Removing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 137
book.book Page 137 Tuesday, August 24, 2010 1:47 PM Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 138 Tuesday, August 24, 2010 1:47 PM 5 Remove the screw securing the power button board to the control-panel module. See Figure 3-27. 6 Remove the power button board and power button from the control-panel module. Figure 3-27.
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book.book Page 139 Tuesday, August 24, 2010 1:47 PM Installing the Control-Panel Module–LED CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 140
book.book Page 140 Tuesday, August 24, 2010 1:47 PM Control Panel Assembly—LCD (Optional) NOTE: This section applies to eight–hard-drive systems only. NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 141 Tuesday, August 24, 2010 1:47 PM Installing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 142
book.book Page 142 Tuesday, August 24, 2010 1:47 PM 5 Disconnect the display module cable from the control panel board. See Figure 3-28. 6 Remove the two screws that secure the control panel board to the system chassis and remove the board. Figure 3-28.
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book.book Page 143 Tuesday, August 24, 2010 1:47 PM Installing the Control Panel Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 144
book.book Page 144 Tuesday, August 24, 2010 1:47 PM 3 Open the system. See "Opening the System" on page 83. CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 4 Remove all hard drives. See "Removing a Hard Drive" on page 88.
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book.book Page 145 Tuesday, August 24, 2010 1:47 PM Figure 3-29.
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book.book Page 146 Tuesday, August 24, 2010 1:47 PM Figure 3-30.
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book.book Page 147 Tuesday, August 24, 2010 1:47 PM Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 148
book.book Page 148 Tuesday, August 24, 2010 1:47 PM Power Distribution Board The power distribution board is located on your system directly behind the power supply fan module. See Figure 3-32. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 149 Tuesday, August 24, 2010 1:47 PM 11 Pull the blue tab, lift the power distribution board, and move it toward the front of the system to disengage from the tabs on the power supply bay. See Figure 3-31 and Figure 3-32. Figure 3-31.
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book.book Page 150 Tuesday, August 24, 2010 1:47 PM Figure 3-32.
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book.book Page 151 Tuesday, August 24, 2010 1:47 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 152
book.book Page 152 Tuesday, August 24, 2010 1:47 PM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 153 Tuesday, August 24, 2010 1:47 PM 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis. See Figure 3-33. Figure 3-33.
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book.book Page 154 Tuesday, August 24, 2010 1:47 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 155 Tuesday, August 24, 2010 1:47 PM 13 If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 124. 14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 122. 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 87. 16 Close the system. See "Closing the System" on page 85. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.
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book.book Page 157 Tuesday, August 24, 2010 1:47 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 158
book.book Page 158 Tuesday, August 24, 2010 1:47 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 177. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 187.
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book.book Page 159 Tuesday, August 24, 2010 1:47 PM 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 187. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
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book.book Page 160 Tuesday, August 24, 2010 1:47 PM • Change the auto-negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 64.
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book.book Page 161 Tuesday, August 24, 2010 1:47 PM • VFlash media cards • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 85.
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book.book Page 162 Tuesday, August 24, 2010 1:47 PM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 163 Tuesday, August 24, 2010 1:47 PM 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Replacing the System Battery" on page 133. If the problem is not resolved by replacing the battery, see "Getting Help" on page 187. NOTE: Some software may cause the system time to speed up or slow down.
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book.book Page 164 Tuesday, August 24, 2010 1:47 PM Ensure that none of the following conditions exist: • System cover, cooling shroud, drive blank, power supply blank, or front or back filler panel is removed. • Ambient temperature is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow. • An individual cooling fan is removed or has failed. See "Troubleshooting a Fan" on page 164. • The expansion card installation guidelines have not been followed.
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book.book Page 165 Tuesday, August 24, 2010 1:47 PM Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 166 Tuesday, August 24, 2010 1:47 PM 9 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 108. 10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 87. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 13 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 61.
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book.book Page 167 Tuesday, August 24, 2010 1:47 PM Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 168 Tuesday, August 24, 2010 1:47 PM Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 169 Tuesday, August 24, 2010 1:47 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 170 Tuesday, August 24, 2010 1:47 PM 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 58. If the problem persists, see "Getting Help" on page 187. 6 Replace the front bezel. See "Installing the Front Bezel" on page 83. Troubleshooting an Internal Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 171 Tuesday, August 24, 2010 1:47 PM 3 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 4 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Entering the System Setup Program" on page 58. If the problem persists, see "Getting Help" on page 187.
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book.book Page 172 Tuesday, August 24, 2010 1:47 PM 7 Open the system. See "Opening the System" on page 83. 8 Ensure that the controller card is firmly seated into the system board connector. See "Installing an Expansion Card" on page 113. 9 If you have a battery-cached PERC controller, ensure that the RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated.
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book.book Page 173 Tuesday, August 24, 2010 1:47 PM 4 Open the system. See "Opening the System" on page 83. 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 113. 6 Ensure that each expansion-card riser is firmly seated in its connector. See "Installing an Expansion-Card Riser" on page 118. 7 Close the system. See "Closing the System" on page 85. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
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book.book Page 174 Tuesday, August 24, 2010 1:47 PM Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 175 Tuesday, August 24, 2010 1:47 PM 16 Replace processor 1 with processor 2. See "Installing a Processor" on page 132. 17 Repeat step 11 through step 13. If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 187.
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book.book Page 177 Tuesday, August 24, 2010 1:47 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 179 Tuesday, August 24, 2010 1:47 PM Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
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book.book Page 180 Tuesday, August 24, 2010 1:47 PM • Test Iterations—Selects the number of times the test is run. • Log output file pathname—Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: 180 • Results—Displays the test that ran and the result.
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book.book Page 181 Tuesday, August 24, 2010 1:47 PM Jumpers and Connectors 6 This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
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book.book Page 182 Tuesday, August 24, 2010 1:47 PM System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1.
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book.book Page 183 Tuesday, August 24, 2010 1:47 PM Table 6-2.
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book.book Page 184 Tuesday, August 24, 2010 1:47 PM Table 6-2.
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book.book Page 185 Tuesday, August 24, 2010 1:47 PM 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position.
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book.book Page 187 Tuesday, August 24, 2010 1:47 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 190 Tuesday, August 24, 2010 1:47 PM when to use, 176 H DIMMs See memory modules (DIMMs).
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book.book Page 192 Tuesday, August 24, 2010 1:47 PM See processor. upgrades, 127 processors troubleshooting, 172 installing, 118 removing, 116 SAS controller daughter card troubleshooting, 169 SAS hard drive. See hard drive.
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