Dell EMC PowerEdge R550 Installation and Service Manual Part Number: E75S Series Regulatory Type: E75S001 July 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About this document.................................................................................................... 7 Chapter 2: System overview..........................................................................................................8 Front view of the system...................................................................................................................................................8 Left control panel view........................................
Cooling fans........................................................................................................................................................................ 37 Removing the cooling fan cage assembly..............................................................................................................37 Installing the cooling fan cage assembly................................................................................................................
Removing the OCP shroud....................................................................................................................................... 88 Installing the OCP shroud..........................................................................................................................................89 Removing the OCP card............................................................................................................................................
System health and system ID indicator codes..........................................................................................................120 iDRAC Quick Sync 2 indicator codes........................................................................................................................... 121 iDRAC Direct LED indicator codes............................................................................................................................... 121 LCD panel........................
1 About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components.
2 System overview The PowerEdge R550 system is a dual socket, 2U rack system that supports: ● Up to two 3 rd Generation Intel Xeon Scalable processors with up to 24 cores per processor. ● 16 DDR4 DIMM slots ● Two redundant AC or DC power supply units ● 8 x 2.5-inch SAS/ SATA drives ● 16 x 2.5-inch SAS/ SATA drives ● 8 x 3.5-inch SAS/ SATA drives NOTE: All instances of SAS, SATA drives are referred to as drives in this document, unless specified otherwise.
Table 1. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description ● Quick Sync 2 (wireless): Indicates a Quick Sync enabled system. The Quick Sync feature is optional. This feature allows management of the system by using mobile devices called as OpenManage Mobile (OMM) feature.
Table 2. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description 2 Drive N/A Enables you to install drives that are supported on your system. 3 Right control panel and VGA port 4 Information tag Contains the power button, USB port, iDRAC Direct micro port, and the iDRAC Direct status LED. VGA port enables you to connect a display device to the system.
Table 3. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description and so on. If you have opted for the secure default access to iDRAC, the Information tag also contains the iDRAC secure default password. NOTE: For more information, see the Dell EMC PowerEdge R550 Technical Specifications on the product documentation page. Left control panel view Figure 4. Left control panel without optional iDRAC Quick Sync 2 indicator Table 4.
Table 5. Left control panel with optional iDRAC Quick Sync 2 indicator (continued) Item Indicator, button, or connector 3 iDRAC Quick Sync 2 wireless indicator (optional) Icon Description Indicates if the iDRAC Quick Sync 2 wireless option is activated. The Quick Sync 2 feature allows management of the system using mobile devices. This feature aggregates hardware/ firmware inventory and various system level diagnostic/error information that can be used in troubleshooting the system.
Rear view of the system Figure 7. Rear view of the system Table 7. Rear view of the system Item Ports, panels, or slots Icon Description 1 PCIe expansion card slot 1 N/A Enables you to connect PCI Express expansion cards. 2 PCIe expansion card slot 2 N/A Enables you to connect PCI Express expansion cards. 3 PCIe expansion card slot 5 N/A Enables you to connect PCI Express expansion cards.
Table 7. Rear view of the system (continued) Item Ports, panels, or slots Icon Description can also be shared with iDRAC when iDRAC network settings is set to shared mode. NOTE: For more information, see the Dell EMC PowerEdge R550 Technical Specifications on the product documentation page. Inside the system Figure 8. Inside the system 1. 3. 5. 7. 9. 11. 13. Front PERC Cooling fan Intrusion switch OCP System board Memory module slots Information tag 2. 4. 6. 8. 10. 12.
2, the Information tag also contains the OpenManage Mobile (OMM) label, where administrators can configure, monitor, and troubleshoot the PowerEdge servers. Figure 9. Locating the Express Service Code and Service tag 1. 2. 3. 4. 5.
Figure 10.
Figure 11.
Figure 12. Memory information Figure 13.
Figure 14. Configuration and layout Figure 15.
Figure 16.
Figure 17. Express service tag Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineeringDocs_Documents/en/rail-rack-matrix.pdf. The document provides the information that is listed below: ● ● ● ● Specific details about rail types and their functionalities.
3 Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • • • Setting up the system iDRAC configuration Resources to install operating system Setting up the system Perform the following steps to set up the system: Steps 1. Unpack the system. 2. Install the system into the rack.
Table 8. Interfaces to set up iDRAC IP address (continued) Interface Documentation links NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article https://www.dell.com/support/article/ sln308699. OpenManage Deployment Toolkit OpenManage Deployment Toolkit User's Guide available at https://www.dell.com/openmanagemanuals > Open Manage Deployment Toolkit. iDRAC Direct Integrated Dell Remote Access Controller User's Guide at https://www.dell.
For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals. NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article https://www.dell.com/support/article/sln308699. You can also access iDRAC using command-line protocol - RACADM. For more information, see the iDRAC with Lifecycle Controller RACADM CLI Guide available at www.dell.
Table 10. Options to download firmware (continued) Option Documentation link Using iDRAC virtual media www.dell.com/idracmanuals Options to download and install OS drivers You can choose any one of the following options to download and install OS drivers. For information about how to download or install OS drivers, see the documentation links provided in the table below. Table 11.
4 Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system.
Table 12. Configuration validation error (continued) Error Description Possible cause and recommendations Example Comm Error A configuration element is not responding to iDRAC using the management interface while running an inventory check. System management sideband communication Comm Error: Backplane 2 Unplug AC Power, reseat the element and replace the element if the problem persists.
5 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Optional front bezel System cover Drive backplane cover Air shroud Cooling fans Side wall brackets Intrusion switch module Optional serial COM port Drives Drive backplane Cable routing System memory Processor and heat sink module Expansion cards and expansion card risers Optional IDSDM mod
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
● Wrist grounding strap connected to the ground ● ESD mat You need the following tools to assemble the cables for a DC power supply unit: ● AMP 90871-1 hand-crimping tool or equivalent ● Tyco Electronics 58433-3 or equivalent ● Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding). Optional front bezel NOTE: LCD panel is optional on the front bezel.
Next steps Replace the front bezel. Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. Steps 1. Align and insert the tabs on the bezel into the slots on the system. 2. Press the bezel until the release button clicks in place. 3. Lock the front bezel. Figure 19.
Steps 1. Using a 1/4-inch flat head or Phillips #2 screwdriver, rotate the lock counterclockwise to the unlock position. 2. Lift the release latch until the system cover slides back. 3. Lift the cover from the system. Figure 20. Removing the system cover Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3.
Figure 21. Installing the system cover Next steps Follow the procedure listed in After working inside your system. Drive backplane cover Removing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Slide the drive backplane cover in the direction of the arrows marked on the drive backplane cover. 2. Lift the drive backplane cover from the system.
Figure 22. Removing the drive backplane cover Next steps Replace the drive backplane cover. Installing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Align the drive backplane cover with the guide slots on the system. 2. Slide the drive backplane cover toward the front of the system until the drive backplane cover fits into place.
Figure 23. Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system.
Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Hold the air shroud at both ends and lift the air shroud out of the system. Figure 24. Removing the air shroud Next steps Replace the air shroud.
Figure 25. Installing the air shroud Next steps Follow the procedure listed in After working inside your system. Cooling fans Removing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If installed, remove the air shroud. Steps 1. Lift the blue release levers to unlock the cooling fan cage from the system. 2.
Figure 26. Removing the cooling fan cage assembly Next steps 1. Replace the cooling fan cage. Installing the cooling fan cage assembly Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan cage assembly. Incorrectly installed cables may get damaged. 2. Follow the procedure listed in Before working inside your system. 3.
Figure 27. Installing the cooling fan cage assembly Next steps 1. If removed, Install the air shroud. 2. Follow the procedure listed in After working inside your system. Removing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Press the blue release tab and lift the cooling fan to disconnect the fan from the connector on the cooling fan cage board.
Figure 28. Removing a cooling fan Next steps Replace the cooling fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Align and slide the cooling fan into the cooling fan cage until the fan clicks into place. NOTE: Cooling fan is not installed in slot 1 of cooling fan cage assembly.
Figure 29. Installing a cooling fan Next steps Follow the procedure listed in After working inside your system. Side wall brackets Removing the side wall bracket There are two side wall brackets on either side of the system. The procedure to remove is similar. Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the cooling fan cage assembly.
Figure 30. Removing the side wall bracket Next steps Replace the side wall bracket. Installing the side wall bracket There are two side wall brackets on either side of the system. The procedure to install is similar. Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. If installed, remove the air shroud. Remove the cooling fan cage assembly.
Figure 31. Installing the side wall bracket Next steps 1. Install the air shroud. 2. Install the cooling fan cage assembly . 3. Follow the procedure listed in the After working inside your system. Intrusion switch module This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud.
3. Lift the intrusion switch module out of the system. Figure 32. Removing the intrusion switch module Next steps Replace the intrusion switch module. Installing the intrusion switch module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Disconnect the system power cable from the system board. Steps 1.
Figure 33. Installing the intrusion switch Next steps 1. Connect the system power cable to the system board. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Optional serial COM port This is a service technician replaceable part only. Removing the optional serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1.
Figure 34. Removing the Serial COM port 3. Install the filler bracket if not replacing the serial COM port. Next steps Replace the serial COM port. Installing the optional serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Open the card holder and lift the metal filler bracket from the system. 2.
Figure 35. Installing the Serial COM port Next steps 1. Follow the procedure listed in After working inside your system. Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. Steps Press the release button, and slide the drive blank out of the drive slot. Figure 36.
Next steps Installing a drive or replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Insert the drive blank into the drive slot until the release button clicks into place. Figure 37. Installing a drive blank Next steps If removed, install the front bezel. Removing the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 38. Removing a drive carrier Next steps Install a drive carrier or install a drive blank. Installing the drive carrier Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion. CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported.
Figure 39. Installing a drive carrier Next steps If removed, install the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Remove the drive carrier Steps 1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. NOTE: If the drive or SSD carrier has Torx screw, use Torx 6 (for 2.5-inch drive) or Torx 8 (for 3.5-inch drive) screwdriver to remove the drive. 2.
Figure 40. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Remove the drive carrier Steps 1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier. 2. Align the screw holes on the drive with the screws holes on the drive carrier. 3.
Figure 41. Installing a drive into the drive carrier Next steps 1. Install the drive carrier. Drive backplane This is a service technician replaceable part only. Drive backplane Depending on your system configuration, the drive backplanes supported are listed here: Table 15. Supported backplane options System Supported drives options 16 x 2.5-inch SAS/SATA backplane PowerEdge R550 8 x 2.5-inch SAS/SATA backplane 8 x 3.5-inch SAS/SATA backplane Figure 42. 16x 2.5-inch SAS/SATA backplane 1.
4. BP_PWR_1 (backplane power to system board) Figure 43. 8 x 2.5-inch drive backplane 1. BP_PWR_CTRL 3. BP_DST_PA1 (PCIe connector) 5. BP_ DST_PA2 (PCIe connector) 2. BP_DST_SA1 (PERC to backplane) 4. BP_ DST_PB1 (PCIe connector) 6. BP_PWR_1 (backplane power and signal cable to system board) 7. BP_DST_PB2 (PCIe connector) Figure 44. 8x 3.5-inch drive backplane 1. BP_DST_SB1 2. BP_PWR_1 (backplane power and signal cable to system board) 3.
Steps 1. Press the blue release tabs to disengage the drive backplane from the hooks on the system. 2. Lift the drive backplane out of the system. NOTE: To avoid damaging the backplane, ensure that you move the control panel cables from the cable routing clips before removing the backplane. Figure 45. Removing the drive backplane Next steps Replace the drive backplane. Installing the drive backplane Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the safety guidelines listed in the Safety instructions.
Figure 46. Installing the drive backplane Next steps 1. 2. 3. 4. 5. 6. 7. 8. If removed, connect the optical drive signal and power cables to the system. Connect the drive backplane cables to the connectors on the system board. Install the drives. Install the PERC card. Install the cooling fan cage assembly. Install the drive backplane cover. Install the air shroud. Follow the procedure listed in After working inside your system.
Cable routing Figure 47. 8 x 2.5-inch SAS/SATA Table 16. 8 x 2.5-inch SAS/SATA From To CTRL_DST_PA1 (Signal connector on the front PERC) SL3_CPU1_PB2 (Signal connector on system board) BP_PWR_1 (Power connector on backplane) SIG_PWR_3 (Power connector on system board) BOSS_PWR (BOSS card power connector) BOSS_PWR (Power connector for BOSS card on system board) SL10_PCH_PA5 (BOSS signal connector on system board) BOSS signal on BOSS S2 card module Figure 48. 8 x 3.
Table 17. 8 x 3.5-inch SAS/SATA From To CTRL_DST_PA1 (Signal connector on the front PERC) SL3_CPU1_PB2 (Signal connector on system board) BP_PWR_1 (Power connector on backplane) SIG_PWR_3 (Power connector on system board) BOSS_PWR (BOSS card power connector) BOSS_PWR (Power connector for BOSS card on system board) SL10_PCH_PA5 (BOSS signal connector on system board) BOSS signal on BOSS S2 card module Figure 49. 16 x 2.5-inch SAS/SATA Table 18. 16 x 2.
Figure 50. ODD and no PERC configuration Table 19.
Figure 51. VGA and Control Panel Table 20. VGA and Control Panel From To LEFT_CP (Left control panel connector) Left control panel (LCP) RGT_CP (Right control panel connector) Right control panel (RCP) FRONT_VIDEO (Front VGA connector) VGA on RCP System memory System memory guidelines The PowerEdge R550 system supports DDR4 registered DIMMs (RDIMMs). System memory holds the instructions that are executed by the processor.
Figure 52. Memory channels Table 22. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating speed for DIMMs per Channel (DPC) RDIMM 1R 8 GB DDR4 (1.2V), 3200 MT/s 2933 MT/s 2R 16 GB, 32 GB, 64 GB DDR4 (1.2V), 3200 MT/s 2933 MT/s General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
● In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance. Table 23. Memory population rules Processor Configuration Memory population Memory population information Single processor Optimizer (Independent channel) population order A{1}, A{2}, A{3}, A{4}, A{5}, A{6}, A{7}, A{8} 1, 2, 3, 4 DIMMs are allowed. Dual processor (Start with processor1.
Figure 53. Removing a memory module Next steps Replace the memory module. Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the air shroud. Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2.
4. Press the memory module with your thumbs until the ejectors firmly click into place. When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed. Figure 54. Installing a memory module Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. 3.
a. Loosen the first screw. b. Loosen the screw diagonally opposite to the screw you loosened first. c. Repeat the procedure for the remaining two screws. 2. Set all the anti-tilt wires to unlocked position (inward position). Figure 55. Loosening the screws and set the anti-tilt wires to the unlock position 3. Lift the PHM from the system and set the PHM aside with the processor side facing up. Figure 56.
Next steps If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor from the processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered off. Allow the heat sink to cool before removing it. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud.
Figure 58. Aligning pin 1 marks of processor with tray NOTE: Ensure to return the TIM break lever back to original position. 4. Using your thumb and index finger, first hold the retaining clip release tab at the pin 1 connector, pull out the tip of the retaining clip release tab, and then lift the retaining clip partially from the heat sink. 5. Repeat the procedure at the remaining three corners of the retaining clip. 6.
Figure 59. Removing the retaining clip Next steps Replace the processor into a processor and heat sink module (PHM). Installing the processor into a processor and heat sink module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the processor heat sink module. Steps 1. Place the processor in the processor tray with the connector side facing down.
Figure 60. Installing the processor bracket 3. Align the processor with retaining clip, by using the fingers press the retaining clip on all the four sides until it clicks into place. NOTE: Ensure the processor is securely latched to the retaining clip. Figure 61. Press the retaining clip on the four sides 4. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 5.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it. Figure 62. Applying thermal grease 6. For new heat sink, remove the Thermal Interface Material (TIM) protective film from the base of heat sink.
Figure 63. Remove the Thermal Interface Material (TIM) protective film 7. Place the heat sink on the processor and press the base of the heat sink until the retaining clip locks onto the heat sink at all the four corners. CAUTION: To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. NOTE: ● Ensure latching features on retaining clip and heat sink are aligned during assembly.
Figure 64. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor heat sink module Prerequisites Never remove the heat sink from a processor unless you intend to replace the processor or system board. The heat sink is necessary to maintain proper thermal conditions. 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 65. Installing the processor heat sink module 3. Set the anti-tilt wires to the locked position, and then using the Torx #T30 screwdriver, tighten the screws on the PHM in the order below: a. b. c. d. Tighten the first screw. Tighten the screw diagonally opposite to the screw you tighten first. Repeat the procedure for the remaining two screws. Return to the first screw to tighten it completely. Figure 66.
Next steps 1. Install the air shroud. 2. Follow the procedure listed in the After working inside your system. Expansion cards and expansion card risers NOTE: A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the Dell EMC PowerEdge Servers Troubleshooting Guide at www.dell.
Table 24. Supported configurations (continued) Configurations Expansion card PCIe Slots risers Config 0-1 N/A Controlling processor Height Length Slot width 5 Processor 2 Low profile Half length x16 6 Processor 2 Low profile Half length x16 1 Processor 1 Low profile Half length x16 2 PCH Low profile Half length x4 NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit.
Table 25.
Table 26.
NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 69. Installing the filler bracket Next steps Replace the expansion card. Installing the expansion card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If required, remove the air shroud. Steps 1. Rotate to open the PCIe card holder. 2.
Figure 70. Removing the filler bracket 3. Holding the edges, align the expansion card with the slot on the system. 4. Lower the expansion card into the place and press until the expansion card is fully seated on the PCIe slot. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 71. Installing the expansion card Next steps 1. If removed, install the air shroud. 2. Follow the procedure listed in After working inside your system.
Optional IDSDM module Removing the IDSDM module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If you are replacing the IDSDM card, remove the MicroSD cards. NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps Holding the blue pull tab, lift the IDSDM card out of the system. Figure 72.
3. Press the IDSDM module, until firmly seated on the system board connector. Figure 73. Installing the IDSDM module Next steps 1. Install the MicroSD cards. NOTE: Reinstall the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. 2. Follow the procedure listed in the After working inside your system. Optional BOSS S2 card Removing the BOSS S2 module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 74. Removing the BOSS S2 card carrier 3. Using the Phillips #1 screwdriver remove the M3 x 0.5 x 4.5 mm screw that secures the M.2 SSD to the BOSS S2 card carrier. 4. Slide the M.2 SSD out from the BOSS S2 card carrier. Figure 75. Removing the M.2 SSD 5. Disconnect the BOSS power cable and BOSS signal cable from the system board. NOTE: BOSS signal cable must be removed from the clips on the system board. 6. Using the Phillips #1 screwdriver remove the two M3 x 0.5 x 4.
Figure 76. Removing the BOSS S2 module 8. Remove the BOSS power cable and BOSS signal cable from the BOSS S2 controller card module. Figure 77. Removing the BOSS power cable and BOSS signal cable 9. Using the Phillips #1 screwdriver, remove the M3 x 0.5 x 4.5 mm screw that secures the BOSS cover on the BOSS S2 module. Slide the BOSS cover out from the BOSS S2 module.
Figure 78. Removing the BOSS cover Next steps 1. Replace the BOSS S2 module. Installing the BOSS S2 module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If required, remove the air shroud. Steps 1. Slide the BOSS cover on the BOSS S2 module. Using the Phillips #1 screwdriver, secure the BOSS cover on the BOSS S2 module with the M3 x 0.5 x 4.5 mm screw.
Figure 79. Installing the BOSS cover 2. Connect the BOSS power cable and BOSS signal cable to the BOSS S2 module. Figure 80. Connecting the BOSS power cable and BOSS Signal cable to the BOSS S2 module 3. Slide the BOSS S2 module into the BOSS module bay until it is firmly seated. 4. Using the Phillips #1 screwdriver, secure the BOSS S2 module on the BOSS module bay with the two M3 x 0.5 x 4.5 mm screws. 5. Connect the BOSS power cable and the BOSS signal cable to the system board.
Figure 81. Installing the BOSS S2 module 6. Align the M.2 SSD at an angle with the BOSS S2 card carrier. 7. Insert the M.2 SSD until it is firmly seated in the BOSS S2 card carrier. 8. Using the Phillips #1 screwdriver, secure the M.2 SSD on the BOSS S2 card carrier with the M3 x 0.5 x 4.5 mm screw. Figure 82. Installing the M.2 SSD 9. Slide the BOSS S2 card carrier into the BOSS S2 module slot. 10. Close the BOSS S2 card carrier release latch to lock the carrier in place.
Figure 83. Installing the BOSS S2 card carrier Next steps 1. If removed, install the air shroud. 2. Follow the procedure listed in the After working inside your system. Front mounting front PERC module This is a service technician replaceable part only. Removing the front mounting front PERC module Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud.
Figure 84. Removing the front mounting front PERC module Next steps 1. Replace the front mounting front PERC module. Installing the front mounting front PERC module Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the drive backplane cover. Remove the cooling fan cage assembly. Route the cable properly to prevent the cable from being pinched or crimped.
Figure 85. Installing the front mounting front PERC module Next steps 1. 2. 3. 4. 5. Connect the PERC cables to the backplane and system board connectors. Install the cooling fan cage assembly. Install the drive backplane cover. Install the air shroud. Follow the procedure listed in After working inside your system. Optional OCP card Removing the OCP shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 86. Removing the OCP shroud Next steps Replace the OCP shroud. Installing the OCP shroud Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Place the OCP shroud at an angle and align the slot on the OCP shroud with the standoff on the system. 2. Lower and press the OCP shroud until it clicks into place. Figure 87.
Next steps 1. Follow the procedure listed in After working inside your system. Removing the OCP card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the OCP shroud. Steps 1. Open the blue latch to disengage the OCP card. 2. Push the OCP card towards the rear end of the system to disconnect from the connector on the system board. 3. Slide the OCP card out of the slot on the system.
Figure 88. Removing the OCP card 4. If the OCP card is not going to be replaced, install a filler bracket. Next steps Replace the OCP card. Installing the OCP card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the OCP shroud. Steps 1. If installed, remove the filler bracket. 2. Open the blue latch on the system board. 3. Slide the OCP card into the slot in the system. 4.
Next steps 1. Install the OCP shroud. 2. Follow the procedure listed in After working inside your system. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
Figure 90. Removing the system battery CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. To install a new system battery: a. Hold the battery with the positive side facing up and slide it under the securing tabs. b. Press the battery into the connector until it snaps into place. Figure 91. Installing the system battery Next steps 1. Follow the procedure listed in the After working inside your system. 2.
a. b. c. d. e. f. Enter the System Setup, while booting, by pressing F2. Enter the correct time and date in the System Setup Time and Date fields. Exit the System Setup. To test the newly installed battery, remove the system from the enclosure for at least an hour. Reinstall the system into the enclosure after an hour. Enter the System Setup and if the time and date are still incorrect, see Getting help section.
2. Follow the procedure listed in the Before working inside your system. Steps 1. Connect the USB key to the internal USB card. NOTE: For information on the exact location of USB on system board, see System board jumpers and connectors section 2. Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated. Figure 93. Installing the internal USB card Next steps 1. Follow the procedure listed in After working inside your system. 2.
Figure 94. Removing the MicroSD card Next steps Replace the MicroSD cards. Installing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. NOTE: To use an MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: Ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. Steps 1.
Figure 95. Installing the MicroSD card Next steps 1. Install the IDSDM module. 2. Follow the procedure listed in the After working inside your system. Power supply unit NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one. For more information about the Part replacement configuration, see the Lifecycle Controller User's Guide at https://www.dell.
Steps Pull the blank out of the system. CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a second PSU. Figure 96. Removing a power supply unit blank Next steps Replace the PSU blank or install the PSU. Installing a power supply unit blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions.
Removing a power supply unit Prerequisites CAUTION: The system requires one power supply unit (PSU) for normal operation. On power-redundant systems, remove and replace only one PSU at a time in a system that is powered on. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Disconnect the power cable from the power outlet and from the Power Supply Unit (PSU) you intend to remove. Remove the cable from the strap on the PSU handle.
Figure 99. Installing a power supply unit Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at https://www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
Figure 100. Removing the power interposer board Next steps Replace the power interposer board. Installing the power interposer board Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the PSU. Disconnect the cables that are connected to power interposer board (PIB) and observe the cable routing. Steps 1.
Figure 101. Installing the power interposer board Next steps 1. 2. 3. 4. Connect the cables to the PIB and route them properly. Install the PSU. Install the air shroud. Follow the procedure listed in After working inside your system. Cooling fan cage board Removing the cooling fan cage board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the following components: a. Air shroud b.
Figure 102. Removing the cooling fan cage board. Next steps Replace the cooling fan cage board. Installing the cooling fan cage board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the following components: a. Air shroud b. Cooling fan cage assembly 4. Disconnect cables from the fan board. Steps 1. Align and lower the fan board with the screw holes in the system. 2.
Figure 103. Installing the cooling fan cage board Next steps 1. Connect cables to the fan board. 2. Replace the following components: a. Cooling fan cage assembly b. Air shroud 3. Follow the procedure listed in After working inside your system. System board This is a service technician replaceable part only.
i. j. OCP shroud Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the system. Steps 1. Using the system board holder and plunger, slide the system board toward the front of the chassis. 2. By using holder and plunger that is located on system board and lift the system board out of the chassis, leaning at an angle. Figure 104. Removing the system board Next steps Replace the system board.
CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2. Using the system board holder and plunger , lower the system board leaning at an angle into the system. 3. Slide the system board towards the rear of the chassis until the connectors are firmly seated in the slots. Figure 105. Installing the system board Next steps 1. Replace the following components: a.
4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals . 5. Follow the procedure listed in After working inside your system. Restoring the system using Easy Restore The Easy Restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board.
About this task CAUTION: After the TPM plug-in module is installed, it is cryptographically bound to that specific system board. When the system is powered on, any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, and the removed TPM cannot be installed on another system board. Ensure any keys you have stored on the TPM have been securely transferred. Removing the TPM Steps 1. Locate the TPM connector on the system board. 2.
3. From the TPM Security option, select On with Preboot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. Initializing the TPM 2.0 for users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4. Save the settings. 5. Restart your system. Control panel This is a service technician replaceable part only.
Figure 107. Removing the left control panel Next steps Replace the left control panel. Installing the left control panel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Align and slide the left control panel assembly in the slot on the system. 2. Route the left control panel cable through the side wall of the system. 3.
Next steps 1. 2. 3. 4. Install the cooling fan cage assembly. Install the drive backplane cover. Install the air shroud. Follow the procedure listed in the After working inside your system. Removing the right control panel Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the drive backplane cover. Remove the cooling fan cage assembly. Steps 1.
Figure 109. Removing the right control panel Next steps Replace the right control panel. Installing the right control panel Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the drive backplane cover. Remove the cooling fan cage assembly. Steps 1. Align and slide the right control panel assembly in the slot on the system. 2.
Figure 110. Installing the right control panel Next steps 1. 2. 3. 4. Install the cooling fan cage assembly. Install the drive backplane cover. Install the air shroud. Follow the procedure listed in the After working inside your system. Optional optical drive This is a service technician replaceable part only. Removing the optical disk drive Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system.
Figure 111. Removing the ODD Next steps Replace the ODD. Installing the optical disk drive Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the drive backplane cover. Steps Slide the optical disk drive (ODD), until the latch is seated firmly into the system slot.
Figure 112. Installing the ODD Next steps 1. Connect the power and signal cables to the ODD and system board connector. Route the cables though the side wall bracket. 2. Install the drive backplane cover. 3. Install the air shroud. 4. Follow the procedure listed in After working inside your system.
6 Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board. Topics: • • • System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 113.
Table 27. System board jumpers and connectors (continued) Item Connector Description 2. x16 (CPU2) PCIe slot 5 ( Processor 2) 3. Coin cell battery Coin cell battery 4. OCP 3.0 x16 OCP NIC 3.0 Connector 5. J_TPM TPM Connector 6. IDSDM/Internal USB connector IDSDM/Internal USB connector 7. REAR_SERIAL Serial Port Connector 8. x4 (PCH) x4 PCIe slot 2 (PCH) / BOSS signal connector (PCH) 9. FRONT_VIDEO Front VGA 10. PWRD_EN / NVRAM_CLR PWRD_EN / NVRAM_CLR (Jumpers) 11.
Table 28. System board jumper settings Jumper Setting PWRD_EN Description The BIOS password feature is enabled. The BIOS password feature is disabled. The BIOS password is now disabled and you are not allowed to set a new password. NVRAM_CLR The BIOS configuration settings are retained at system boot. The BIOS configuration settings are cleared at system boot. CAUTION: Be careful when changing the BIOS settings. The BIOS interface is designed for advanced users.
7 System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup.
Table 29. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action Electrical indicator The indicator turns solid amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply unit (PSU) or voltage regulator). Check the System Event Log or system messages for the specific issue. If it is due to a problem with the PSU, check the LED on the PSU. Reseat the PSU. If the problem persists, see the Getting help section.
iDRAC Quick Sync 2 indicator codes iDRAC Quick Sync 2 module (optional) is located on the left control panel of the system. Table 31. iDRAC Quick Sync 2 indicators and descriptions iDRAC Quick Sync 2 indicator Condition code Corrective action Off (default state) Indicates that the iDRAC Quick Sync 2 feature is powered off. Press the iDRAC Quick Sync 2 button to power on the iDRAC Quick Sync 2 feature. If the LED fails to power on, reseat the left control panel flex cable and check.
Table 32. iDRAC Direct LED indicator codes (continued) iDRAC Direct LED indicator code Condition LED Indicator off Indicates that the laptop or tablet is unplugged. LCD panel The LCD panel provides system information, status, and error messages to indicate if the system is functioning correctly or requires attention. The LCD panel is used to configure or view the iDRAC IP address of the system.
Viewing Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system turns off and there are no errors, LCD enters the standby mode after five minutes of inactivity. Press any button on the LCD to turn it on. Steps 1. To view the Home screen, press one of the three navigation buttons (Select, Left, or Right). 2.
NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 117. NIC indicator codes 1. Link LED indicator 2. Activity LED indicator Table 36. NIC indicator codes NIC indicator codes Condition Link and activity indicators are off.
Table 37. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function.
Table 38. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. CAUTION: When correcting a PSU mismatch, replace the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown.
Table 39. Drive indicator codes (continued) Drive status indicator code Condition NOTE: The drive status indicator remains off until all drives are initialized after the system is powered on. Drives are not ready for removal during this time. Blinks green, amber, and then powers off Indicates that there is an expected drive failure. Blinks amber four times per second Indicates that the drive has failed. Blinks green slowly Indicates that the drive is rebuilding.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostic controls Table 40. System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance.
8 Getting help Topics: • • • • Recycling or End-of-Life service information Contacting Dell Technologies Accessing system information by using QRL Receiving automated support with SupportAssist Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country.
The QRL includes the following information about your system: ● ● ● ● How-to videos Reference materials, including the Installation and Service Manual, LCD diagnostics, and mechanical overview The system service tag to quickly access the specific hardware configuration and warranty information A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl, and navigate to your specific product or 2.
9 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the model number, see the front of your system. 3. On the Product Support page, click Documentation.
Table 41. Additional documentation resources for your system (continued) Task Managing your system Document Location For information about installing the operating system, see the operating system documentation. www.dell.com/operatingsystemmanuals For information about updating drivers and firmware, see the Methods to download firmware and drivers section in this document. www.dell.
