Dell EMC PowerEdge Servers Troubleshooting Guide August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 7 Audience.................................................................................................................................................................................7 Recommended tools............................................................................................................................................................
Troubleshooting processors........................................................................................................................................... 49 Troubleshooting a CPU Machine Check error ............................................................................................ 49 Troubleshooting a storage controller........................................................................................................................... 50 OMSA flagging PERC driver.................
RAID puncture.............................................................................................................................................................. 88 Troubleshooting thermal issue....................................................................................................................................... 90 Input/Output errors while reseating SAS IOM storage sled on hardware configurations............................... 91 Chapter 5: Server management software issues.......
Troubleshooting a No POST situation........................................................................................................................ 107 Migrating to OneDrive for Business using Dell Migration Suite for SharePoint............................................... 108 Windows............................................................................................................................................................................
1 Introduction Use this guide to learn how to identify and troubleshoot the Dell PowerEdge server issues. In particular, this guide: ● Provides troubleshooting procedures for issues related to Server Operating System, Server Hardware, and Server Management Software. ● Provides an overview of diagnostic indicators and describes how to use the indicator codes to facilitate troubleshooting.
Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.
Table 1. Documentation resources (continued) Task Document Location OpenManage Systems Management Overview Guide. For information about setting up, using, and troubleshooting OpenManage, see the Dell OpenManage Server Administrator User’s Guide. www.dell.com/openmanagemanuals > OpenManage Server Administrator For information about installing, using, and https://www.dell.com/openmanagemanuals troubleshooting Dell OpenManage Enterprise, see the Dell OpenManage Enterprise User’s Guide.
2 Diagnostic indicators The diagnostic indicators on the system indicates operation and error status.
Table 2. Status LED indicators (continued) Icon Description Condition Corrective action PCIe indicator The indicator turns solid amber if a Restart the system. Update any required drivers for PCIe card experiences an error. the PCIe card. Reinstall the card. If the problem persists, see the Getting help section. NOTE: For more information about the supported PCIe cards, see the Expansion card installation guidelines section. System health and system ID indicator codes Figure 1.
Table 4. iDRAC Quick Sync 2 indicators (continued) Wireless indicator code Condition Corrective action White solid Indicates that iDRAC Quick Sync 2 is ready to communicate. Press the iDRAC Quick Sync 2 button to turn off. If the LED fails to turn off, restart the system. If the problem persists, see the Getting help section. Blinks white rapidly Indicates data transfer activity. If the indicator continues to blink indefinitely, see the Getting help section.
NIC indicator codes Each NIC on the back panel has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through NIC, and the link LED indicator indicates the speed of the connected network. Figure 3. NIC indicators 1. Link LED indicator 2. Activity LED indicator Table 6. NIC indicators Status Condition Link and activity indicators are off The NIC is not connected to the network.
Table 7. AC PSU status indicator (continued) Power indicator codes Condition Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs do not function. Blinking green and turns off When hot-plugging a PSU, the PSU handle blinks green five times at a rate of 4 Hz and turns off.
Table 8. DC PSU status indicator codes (continued) Power indicator codes Condition CAUTION: When correcting a PSU mismatch, replace only the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must turn off the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power.
Hard drive indicator codes Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator indicates the power condition of the hard drive. Figure 7. Hard drive indicators 1. Hard drive activity indicator 2. Hard drive status LED indicator 3.
uSATA SSD indicator codes Figure 8. uSATA SSD indicators 1. uSATA SSD activity indicator 2. uSATA SSD status indicator 3. uSATA SSD NOTE: If the SSD is in the Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Table 11. Drive status indicator codes Drive-status indicator pattern Condition Flashes green twice per second Identifying drive or preparing for removal. Off Drive ready for insertion or removal.
Table 12. IDSDM indicator codes (continued) Convention IDSDM indicator code Description D Amber Indicates that the card is offline, has failed, or is writeprotected. E Not lit Indicates that the card is missing or is booting.
3 Running diagnostics Running diagnostics help you to identify the cause for a system issue. The diagnostics test your system hardware without requiring additional equipment or risking data loss.
Table 13. PSA/ePSA error codes Error number (PSA and ePSA) Error message Description Steps PSA NA CPU - exception occurred An error occurred during the tests that may involve the system board. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support CPU - machine check exception detected An error occurred during the tests that may involve the system board. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA 1000-0123 Memory - integrity test failed An error occurred during the tests that may involve the system board or memory of the system. However, the system has self repaired. 1. Turn off the system and reseat the memory modules. 2. Repeat the PSA diagnostics. System Log - , This is information in the system log to show time and messages related to system events. 1.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps available, see if the good drive 4. Repeat the PSA can be detected in the system diagnostics. or try the suspect drive in a 5. If failure continues, working system. contact Technical Support PSA 1000-0142 ePSA 2000-0142 PSA 1000-0143 ePSA 2000-0143 PSA 1000-0144 ePSA 2000-0144 PSA 1000-0145 ePSA 2000-0145 PSA Hard Drive - drive self test failed Your hard disk drive has indicated a failure.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message ePSA 2000-0147 ePSA Optical Drive - self test --(s) 2. Turn off your computer and reconnect your optical drive to the system board. 3. Repeat the PSA diagnostics. PSA 1000-0148 PSA Optical Drive - BIST --(s) Your CD or DVD drive has indicated a failure. ePSA Optical Drive - incorrect status 1. Update to the latest BIOS version. 2. Turn off your computer and reconnect your optical drive to the system board. 3.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 2. Update to the latest BIOS version. 3. Repeat the PSA diagnostics. 4. If failure continues, contact Technical Support PSA NA ePSA 2000-0154 PSA NA Tape Drive - Tape Drive [s] Check installation of the tape 1. Update to the latest BIOS. S/N [d], incorrect status = [d] drive, cables and connections. 2. Remove and reinstall your [d] If the error persists, ensure tape drive.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) PSA 1000-0223 ePSA 2000-0223 (Not used with UEFI BIOS) PSA 1000-0224 ePSA 2000-0224 (Not used with UEFI BIOS) PSA 1000-0231 ePSA 2000-0231 (Not used with UEFI BIOS) PSA 2000-0232 ePSA 2000-0232 (Not used with UEFI BIOS) PSA 2000-0233 ePSA 2000-0233 (Not used with UEFI BIOS) Error message Description Steps ePSA Timer - Interval timer not functional modules individually.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 2000-0123 memory error & If diagnostics fail again after the BIOS is current, contact Technical Support to resolve the problem. PSA 1000-0234 ePSA 2000-0234 (Not used with UEFI BIOS) PSA 1000-0235 ePSA NA PSA 1000-0241 PSA System board - timeout An error occurred during waiting for RTC update flag to the tests that may involve set the main system board of the system.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps different port. Try a known good USB device. PSA NA System board - USB device An error occurred during the 1. Update to the latest BIOS tests that may involve the version USB controller or ports of 2. Repeat the PSA the main system board of the diagnostics system. Disconnect any USB 3. If failure continues, devices and run the diagnostic contact Dell Technical again.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 3.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 3. Repeat the PSA diagnostics. 4. If failure continues, contact Technical Support PSA NA ePSA 2000-0327 PSA NA ePSA 2000-0328 PSA NA ePSA 2000-0331 PSA NA ePSA 2000-0332 PSA 1000-0333 ePSA 2000-0333 LCD panel - unable to use BIOS interface The Liquid Crystal Display 1. Update to the latest BIOS. (LCD) panel does not display 2.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 3. Turn off your computer and reconnect your LCD cable. 4. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support ePSA 2000-0334 Video - user reported the patterns were not displayed correctly You may get this error if you answered No to the color test instead of Yes.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 3. Replace damaged cables or devices. 4. Repeat the PSA diagnostics. 5. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-0414 PSA NA ePSA 2000-0415 PSA NA ePSA 2000-0511 PSA NA ePSA 2000-0512 Cables - Invertor cable not detected Normally, the cable involved in 1. Update to the latest BIOS the error (LCD LVDS CABLE version. for example) is indicated in 2.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 4. If failure continues, contact Dell Technical Support Network - Network [d] {Vendor supplied error} The Network (Ethernet) device may be faulty. Depending on the system, this may be on the motherboard, an adapter, or a daughter card. Errors include Register test failed or Packet loopback test failed. 1. Update to the latest BIOS/Firmware versions. 2.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA NA BIOS - Fan - Unable to set fans to ([d], [d], or [d]) speed or No chipset event timer. The motherboard BIOS revision may not be current. Update the BIOS to the most current version and the issue should resolve. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support BIOS - Restore function error. The motherboard BIOS Vendor: [s] Revision: [d]. revision may not be current. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support System Board High-Precision event timer not found. 1.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps PSA NA BIOS - Battery - BIOS has no support for battery health This optional feature may not be supported. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3. If failure continues, contact Dell Technical Support Diagnostics - Fatal: The module reported multiple test results!! The system may be unstable. 1. Update to the latest BIOS version. 2. Repeat the PSA diagnostics. 3.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps 3. If failure continues, contact Dell Technical Support PSA NA ePSA 2000-8157 PSA NA ePSA 2000-8158 PSA NA ePSA 2000-8160 PSA NA ePSA 2000-8165 PSA NA Tape Drive - Tape Drive [d] - S/N [s], drive is not a supported drive Tape drive model is unknown and not supported by diagnostics. 1. Reseat the Drive. 2. Test with a known good drive if possible. 3. Repeat the PSA diagnostics. 4.
Table 13. PSA/ePSA error codes (continued) Error number (PSA and ePSA) Error message Description Steps properly. On some systems, internal speakers are a purchased option. For a given system, if the speaker is optional, it might not exist on that system. If audio is not heard, make sure to unplug anything plugged into an external headphone jack and re-run the test. External HP jacks can mute the internal speakers at the hardware level. 2. Reseat the internal speaker connector. 3.
Figure 10. Advanced system settings page 3. In the System Properties window, click Settings under the Startup and Recovery section. Figure 11. System Properties window 4. In the Startup and Recovery window, System failure section, do the following: a. Select Write an event to the system log to ensure that the minidump file is created in the event of a system failure. b. Select Automatically restart to restart the system after a blue screen of death (BSOD) occurs.
NOTE: For servers, it is recommended that you select the Automatically restart option so that the server can function if the error is not critical. c. Verify that the Overwrite any existing file option is not selected. This ensures that a record of failures is maintained if there are repeated occurrences of system failures. Figure 12. Startup and Recovery window 5. When a BSOD occurs, collect the minidump files by navigating to C:\windows\minidump. 6.
b. MODULE_NAME c. IMAGE_NAME 11. Call Dell Technical Support for further assistance.
4 Troubleshooting hardware issues This section helps you troubleshoot hardware issues in your system. NOTE: If the issue still persists, contact Dell Technical Support for assistance.
8. Power on the system 9. To enter UEFI, Press F2. 10. Verify that all installed drives are detected in controller BIOS, if not detected refer to the Troubleshooting Hard drive issues section. 11. Ensure that in BIOS the RAID setting is set to RAID mode for SATA drives. 12. Save the setting, and reboot the server. 13. If the issue persists, contact Dell Technical Support for assistance.
6. Turn off all attached USB devices, and disconnect them from the system. 7. Restart the system. 8. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices screen. If your keyboard is not functioning, use remote access to enable or disable the USB options. 9. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. See the System board jumper setting section 10.
Troubleshooting a serial Input Output device Prerequisites NOTE: The Serial port is not hot-pluggable. Steps 1. Turn off the system and any peripheral devices that are connected to the serial port. 2. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. 3. Turn off the system and the serial device, and swap the serial device with a compatible device. 4.
Troubleshooting a wet system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
● ● ● ● ● ● ● ● ● cooling shroud expansion card risers (if installed) expansion cards power supply unit(s) cooling fan assembly (if installed) cooling fan(s) processor(s) and heat sink(s) memory modules drive carriers or cage 4. Ensure that all cables are properly connected. 5. Install the system cover. 6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section. Next steps If the problem persists, see the Getting help section.
● External airflow is not obstructed. ● A cooling fan is not removed or has not failed. ● The expansion card installation guidelines have been followed. Additional cooling can be added by one of the following methods: From the iDRAC web GUI: 1. Click Hardware > Fans > Setup. 2. From the Fan Speed Offset drop-down list, select the cooling level that is required or set the minimum fan speed to a custom value. From F2 System Setup: 1.
5. Install the system cover. 6. Turn on the system and attached peripherals, and check if the USB key is functioning. 7. If the problem is not resolved, repeat step 2 and step 3. 8. Insert a known working USB key. 9. Install the system cover. Next steps If the problem persists, see the Getting help section. Troubleshooting a micro SD card Prerequisites NOTE: Certain micro SD cards have a physical write-protect power on the card. If the write-protect switch is turned on, the micro SD card is not writable.
Steps 1. Run the appropriate diagnostic test. See the Using system diagnostics section. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. 4. Ensure that each expansion card is firmly seated in its connector. 5. Install the system cover. 6. Turn on the system and attached peripherals. 7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8.
2. 3. 4. 5. 6. 7. . Test the system memory using the MP Memory test to ensure that there are no DIMM failures. Test the system using the ePSA to test the general hardware to ensure system health. Complete a flee power and minimum to POST, while testing the system at each stage. Check if there are any available updates on firmware (BIOS and iDRAC firmware). Clear the system event logs If the issue persists, contact Dell Tech Support team.
About this task If one or more physical disks are removed from a configuration, the configuration on those disks is considered a foreign configuration by the RAID controller. You can use the Foreign Config screen to view information about the foreign configuration, such as disk groups, virtual disks, physical disks, space allocation, and hot spares. The foreign configuration data is displayed in the same format as configurations on the VD Mgmt screen.
a. Select Foreign Configuration View to display the complete foreign configuration information. b. Press to display the options Import and Clear. c. Select Import to import the foreign configurations to the virtual disk or Clear to delete the foreign configuration(s) from the re-inserted disk(s). No rebuilds occur after the import operation because there is no redundant data to rebuild the disks with.
12 Gbps hard drive does not support in SAS 6ir RAID controllers Issue: 12 Gbps drive does not support in SAS 6ir RAID controllers. Resolution: ● The controller is working as designed. ● SAS 6ir controllers support speeds of up to 3 Gbps. For more information, refer to the SAS 6ir product documentation. Hard drives cannot be added to the existing RAID 10 Array Create a new RAID 1 array or RAID 50 array, and ensure that the virtual disk has the maximum partition space.
7. Click the Install button. 8. Follow the remaining prompts to perform the update. Method 4: GnuPG signature of Dell update package instructions. 1. Download the BIOS update package at: Dell.com/support. 2. When the File Download window appears, click Save to save the file to your hard drive. 3. Import the Dell public key. NOTE: You only need to do once on your system. 4. Verify the Dell Update Package by using its signature file, [model]_BIOS_LX_[version].BIN.sign.
2. Let the system sit for 30 seconds to allow any remaining flea power to drain. 3. Boot to the operating system, and clear logs. 4. Update the iDRAC firmware to the latest version. NOTE: If the issue persists, Dell recommends that you replace PERC and the PERC battery. For more information about troubleshooting the PERC battery, see Additional Information for troubleshooting memory or battery errors on the PERC controller section.
Probable Cause: The controller preserves the dirty cache from a virtual disk if the disk becomes offline or is deleted because of missing physical disks. This preserved dirty cache is called pinned cache, and is preserved until you import the virtual disk, or discard the cache. Corrective Action: Use the utility to import the virtual disk or discard the preserved cache. For the steps used to manage preserved cache, see Managing preserved cache.
System logs show failure entry for a storage controller even though it is working correctly The PowerEdge RAID Controller (PERC) family of enterprise-class controllers is designed for enhanced performance, increased reliability, fault tolerance, and simplified management. These controllers provide a powerful, easy-to-manage way to create a robust infrastructure and help maximize server uptime. The battery installed on these controllers help in ensuring data integrity in case of power outages.
Next steps If the problem persists, see the Getting help section. Troubleshooting multiple Drive failure Multiple physical disk errors in a single array typically indicate a failure in cabling or connection and could involve the loss of data. You can recover the virtual disk after multiple physical disks become simultaneously inaccessible. Perform the following steps to recover the virtual disk. Prerequisites Follow the safety precautions to prevent electrostatic discharge. Steps 1. Turn Off the System. 2.
2. To check if the hard drive is participating in the RAID array, perform the following steps: a. Press Ctrl + N to go to the PD Mgmt (Physical Disk Management) screen and check if any hard drives are offline or missing. Figure 14. PERC Configuration Utility PD Mgmt screen The table shows Hard drive status Table 14. Hard drive status Hard drive status Description Offline Hard drive is not part of the RAID array. Online Hard drive is part of the RAID array.
2. Check the hard drive indicators. For more information, see Hard drive indicator codes section. 3. For systems with LED indicators, check the diagnostic LEDs. For more information, see Status LED indicators section. NOTE: The diagnostic LED indicators might be different for different systems. 4. For systems with LCD panel, check for the following error codes: Table 16. Hard drive error codes Error Code Error Message Description E1810 Hard drive fault.
Resolution 1. Run the custom ePSA diagnostics and obtain the error code. For more information on ePSA diagnostics, see PSA/ePSA Diagnostics. 2. If the diagnostics fail, call Dell Technical Support for further assistance. 3. If the diagnostics pass, reseat the hard drive. 4. If the problem persists, call Dell Technical Support for further assistance. Drive timeout error Issue—Drive times out and the RAID controller displays the drive as failed.
6. Remove the system cover. 7. Ensure that the interface cable is securely connected to the optical drive and to the controller. 8. Ensure that a power cable is properly connected to the drive. 9. Install the system cover. Next steps If the problem persists, see the Getting help section. Troubleshooting a tape backup unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting power supply units Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting RAID RAID configuration using PERC How to create RAID volumes If your system has one or more supported PERC RAID controllers with PERC 8 firmware or later versions, or software RAID controllers, use the RAID Configuration wizard to configure a virtual disk as the boot device. RAID volumes can be created using several interfaces. Here we are creating a RAID volume using Lifecycle controller. To configure RAID using LC, complete the following steps: 1. Start Lifecycle Controller.
4. Select Create New VD, and set the Secure VD option as Yes. Next steps NOTE: To select or configure a non-SED, you must create an unsecured virtual disk. You can create an unsecured virtual disk even if there is a security key. From the Create New VD menu, select the Secure VD option as No. For more information about creating a virtual disk, see the Dell PowerEdge RAID Controller (PERC) User’s Guide at www.dell.com/storagecontrollermanuals.
Importing a foreign configuration using PERC About this task Some controllers enable you to import a foreign configuration so that virtual disks are not lost after moving the physical disks. You can import a foreign configuration only if it contains a virtual disk that is either in a Ready or Degraded state. In other words, all of the virtual disk data must be present, but if the virtual disk is using a redundant RAID level, the additional redundant data is not required.
NOTE: If there are Pending jobs in the queue, you can delete the pending jobs and assign the physical disk as hot spare. This allows the replaced physical disk to start the rebuilding process ● Persistent Hot Spare — allows you to enable or disable the ability to have same system backplane or storage enclosure disk slots dedicated as hot spare slots. ● Allow Replace Member with Revertible Hot Spare — allows you to enable or disable the option to copy the data form a hot spare disk to physical disk.
For PERC H700 and PERC H800 controllers, if any of the drives you selected is in the spun down state, the following message is displayed: The below listed physical drive(s) are in the Spun Down state. Executing this task on these drive(s) takes additional time, because the drive(s) need to spun up. The message displays the ID(s) of the spun down drive(s). NOTE: When the hard drive is in the spun down state, the drive is not in active use.
● Physical disk 0:2 ● Physical disk 0:3 ● Physical disk 0:4 Physical Disks Selected The Physical Disks Selected section of the page displays the disks you have chosen. In this example, two disks are selected. ● Physical disk 0:0 ● Physical disk 0:1 Each RAID level has specific requirements for the number of disks that must be selected. RAID 10, RAID 50, and RAID 60 also have requirements for the number of disks that must be included in each stripe or span.
size you specify. The Create Virtual Disk Wizard adjusts the size of the virtual disk to avoid rendering a portion of the physical disk space unusable. 14. Select a stripe size from the Stripe Element Size drop-down list box. The stripe size refers to the amount of space that each stripe consumes on a single disk. 15. Select the required read, write, and disk cache policy from the respective drop-down list box. These selections can vary depending on the controller.
● Depending on the foreign configuration, you have the option to either Clear, Import or Ignore the foreign configuration. ● If you select the Clear Foreign Configuration option, all the data gets deleted on the drives containing the foreign configuration, thereby allowing the drives to be used in a new configuration. ● Selecting Import Foreign Configuration attempts to import the foreign configuration.
Downloading and installing the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell’s 13th generation of PowerEdge servers To export information about the status of the RAID controller and its attached hard drives, you can use the PERCCLI tool. To download and install the RAID controller log export by using PERCCLI tool on ESXi hosts on Dell’s 13th generation of PowerEdge servers, perform the following steps: Steps 1. Download the latest verison of PERCCLI for ESX tool from https://www.
Figure 18. Configuration tab a. In the Services properties window, select SSH (1), and then click Options... (2) Figure 19. Open SSH Options b. In the SSH Options window, click Start (1), and then click OK (2) to activate the service.
Figure 20. Start SSH Service 4. To unzip vmware-esx-perccli, open an SSH connection via PUTTY and run the command: unzip /vmfs/volumes/ datastore1/vmware-esx-perccli-1.05.08.zip PUTTY is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection. You can download it from Google. The files vmware-esx-perccli-1.05.08.vib and Readme.
Figure 22. Log creation 8. Copy MegaSAS.log to datastore by using command:cp /opt/lsi/perccli/MegaSAS.log /vmfs/volumes/ datastore1/ 9. Copy the file to desktop with Datastore Browser. Figure 23. Log file in Datastore Browser Now the logs are exported on ESXi hosts on the Dell 13th generation PowerEdge servers.
2. In Storage Configuration Wizards, click RAID Configuration. 3. Select the RAID controller to view its current virtual disk configuration and disk attributes. Click Next. 4. Select the RAID level for the virtual disk that you want to create and click Next. 5. On the Select Physical Disks screen, the default values for Protocol, Media Type, and Encryption capability are displayed. 6. Select the required physical disks that you want to include in the virtual disk, and then click Next. 7.
Table 18. Possible scenarios for reconfiguring a virtual disk (continued) Controller Starting RAID Level Target RAID Level Comments Blades, PERC H730P Slim, PERC H830 Adapter, PERC FD33xD/FD33xS RAID 5 RAID 0 With or without adding additional disks RAID 5 RAID 5, RAID 6 Add at least one additional disk. RAID 6 requires a minimum of 4 disks.
NOTE: Each physical disk in the RAID1 configuration should be replaced one by one. Thumb rules for RAID configuration The following are the thumb rules for RAID configuration: ● Both drives should be of same size. ● Both drives should be of same type. ● Both drives should run at same speed. Reconfiguring or migrating virtual disks About this task Reconfiguring or migrating a virtual disk (VDs) enables you to increase the capacity or change the RAID level of the virtual disk.
Table 19. Possible scenarios for reconfiguring a virtual disk (continued) Controller Starting RAID Level PERC H330 Embedded, PERC RAID 1 H730 Adapter, PERC H730 Mini Monolithic, PERC H730 Mini Blades, PERC H730P Adapter, PERC H730P Mini Monolithic, PERC H730P Mini RAID 5 Blades, PERC H730P Slim, PERC H830 Adapter, PERC FD33xD/FD33xS RAID 5 Target RAID Level Comments RAID 5, RAID 6 Add at least one additional disk. RAID 6 requires a minimum of 4 disks.
The Foreign Configuration Preview page provides a preview of the foreign disks and enables you to perform operations such as, importing, recovering, or clearing the foreign disks. You can also import or clear a locked foreign configuration. If any foreign configurations that are locked by using Local Key manager (LKM) are detected, the associated Encryption Key Identifier is displayed prompting you to provide the corresponding passphrase to unlock the drives.
Table 20. Memory channels (continued) Property Definition ● Orphan drive — A physical disk in the foreign configuration has configuration information that matches another physical disk that is already a part of an array (either a foreign or a native array). Layout Displays the RAID level of the foreign configuration. Remarks Provides information about the foreign virtual disk. If the virtual disk cannot be imported, the reason for failure is displayed.
● Auto — Initiates the Patrol Read task. After the task is complete, it automatically runs again within a specified period. For example, on some controllers the Patrol Read runs every four hours and on other controllers, the Patrol Read runs every seven days. The Patrol Read task runs continuously on the system starting again within the specified period after each iteration of the task completes.
NOTE: The Pause Check Consistency task updates the virtual disk State property to Resynching Paused immediately. The Progress property may continue to increment for up to three seconds. This time delay occurs because the polling task may take up to three seconds to query the task information and update the display. Resuming a Check Consistency The Resume Check Consistency task resumes check consistency after it has been paused. To locate view Check Consistency report in Storage Management: 1.
● If the backup is successful — If the backup completes successfully, then the user data on the virtual disk has not been damaged. In this case, you can continue with step 2. ● If the backup encounters errors — If the backup encounters errors then the user data has been damaged and cannot be recovered from the virtual disk. In this case, the only possibility for recovery is to restore from a previous backup of the virtual disk. 2.
Enable the alarm on PERC 5/E adapter to alert in case of physical disk failures The PERC 5/E adapter uses an audible alarm to alert you to key critical and warning events involving the virtual disks or physical disks. You can use the BIOS Configuration Utility to enable or disable the on-board alarm tone. About this task To enable the alarm in the BIOS Configuration Utility, do the following: Steps 1. Press Ctrl+N to access the Ctrl Mgmt menu screen. 2.
Lost shared storage access Issue: Lost shared storage access. Corrective action: Update the system’s driver and firmware to the latest version. Order of updates should be: ● ● ● ● ● ● ● ● ● CMC iDRAC/LCC BIOS PERC SPERC VRTX mainboard NIC driver NIC firmware Switch firmware The following links contain the system drivers and firmware for VRTX: VRTX chassis infrastructure firmware bundle: http://www.dell.
○ ○ ○ ○ ○ Ctrl + R for SAS/SATA controllers (PERC 5, PERC 6 and newer controllers). Wait for five minutes to allow contents of cache to purge. Reboot back to controller BIOS. If error is eliminated, boot to OS. If OS boot is still not successful and/or the error persists, this may indicate a problem with the OS. Contact Technical Support for further troubleshooting steps. ● Check the Physical PERC Controller. 1. Inspect the DIMM and DIMM Socket for Damage. a.
● Cache Use Hardware RAID controllers utilize cache (a temporary repository of information) for their normal operation. The normal operation cache comprises DRAM memory, which, like system memory, retains data only when powered on. Newer controllers utilize NVCache, which is utilized when the server is powered off. NVCache memory contains both DRAM memory (for normal operation) and flash memory (non-volatile).
method is that while the array has a RAID puncture in it, uncorrectable errors will continue to be encountered whenever the impacted data (if any) is accessed. A RAID puncture can occur in the following three locations: ● In blank space that contains no data. That stripe will be inaccessible, but since there is no data in that location, it will have no significant impact. Any attempts to write to a RAID punctured stripe by an OS will fail and data will be written to a different location.
WARNING: Following these steps will result in the loss of all data on the array. Ensure that you are prepared to restore from backup or other means prior to following these steps. Use caution so that following these steps does not impact any other arrays. 1. 2. 3. 4. Discard Preserved Cache, if it exists. Clear foreign configurations, if any. Delete the array. Shift the position of the drives by one. Move Disk 0 to slot 1, Disk 1 to slot 2, and Disk 2 to slot 0. 5. Recreate the array as desired. 6.
Input/Output errors while reseating SAS IOM storage sled on hardware configurations Reseating SAS IOM/ storage sled on the following hardware configurations, setup as Failover clusters with shared storage and multi path enabled, results in IO errors. MX7000 chassis with compute nodes as cluster nodes and MX5016s sled for shared storage 14G servers as cluster nodes with external Storage enclosures attached for shared storage Prerequisites CAUTION: 1.
5 Server management software issues This section helps to manage software issues related to the server management.
○ Perpetual - This license is valid for the life of the product. It does not expire and never needs to be renewed. It must be bound to only one service tag at a time. For more information on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/ 20067892 How to activate license on iDRAC You can manage your licenses by creating your account and access License Management portal.
● Log in to the License Management portal. ● Click Manage Licenses tab. NOTE: All the licenses must be associated with the asset. The Manage Licenses tab lists the licenses that are associated with an asset. ● To download license, navigate to the license and click Get Key. Deliver My License Key window is displayed. ● To download the license directly to your computer, select Download and then click Submit. Select Email if you want the license key on an email.
For information about the fields, see iDRAC Online Help. Next steps To configure time zone and NTP, use the set command with the objects in the iDRAC.Time and iDRAC.NTPConfigGroup group. For more information, see the iDRAC 9 RACADM Command Line Interface Reference Guide available at Dell.com/ idracmanuals.
● DHCP—indicates that the NIC must be configured using an IP address from a DHCP server. If DHCP is selected, a DHCP IP address is displayed on the Network Settings page. ● Static IP—indicates that the NIC must be configured using a static IP. Type the IP Address Properties—IP Address, Subnet Mask, Default Gateway, and DNS Address. If you do not have this information, contact your network administrator. 6.
NOTE: When deleting virtual disks, all assigned global hot spares may be automatically unassigned when the last virtual disk associated with the controller is deleted. When the last virtual disk of a disk group is deleted, all assigned dedicated hot spares automatically become global hot spares.
Foreign drivers on physical disk Importing Foreign Configurations NOTE: To make the foreign configuration effective, ensure that you have installed the latest version of Server Administrator. For more information, see the Dell EMC OpenManage Software Support Matrix available on the support site. You can import a foreign configuration only if it contains a virtual disk that is either in a Ready or Degraded state.
3. From the Apply Operation Mode drop-down menu, select when you want to clear the configuration. Resetting storage-controller configuration Steps 1. On the iDRAC9 web interface, go to Configuration > Storage Configuration > Controller Configuration. The Controller Configuration page is displayed. 2. From the Actions menu, select Reset Configuration for the desired controller. 3. From the Apply Operation Mode menu, select when you want to clear the configuration. 4. Click Clear.
5. SUSE Linux Enterprise Server 6. VMware ESXi For information about supported operating systems on specific PowerEdge servers, see www.dell.com/ossupport Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 Issue: Unable to create a partition or locate the partition and unable to install Microsoft Windows Server 2012 with an USB, or DVD or from network. Solution: Ensure that the correct virtual drive (VD) partition is set as the first boot device.
● Click Finish to save the new settings. Message Event ID - 2405 Description Command timeout on physical disk. Severity: Warning. Cause: The spundown physical disks take more time than the timeout period and the configuration commands are timed out. Action: Check if the disk driver is present or needs to be replaced. If the controller is causing timeouts, the drive may not have failed because of a hardware fault in itself, but instead may have been caused by a communication failure.
Installing Systems Management Software On VMware ESXi VMware ESXi is factory-installed on some systems. For a list of these systems, see the latest Systems Software Support Matrix. Server Administrator is available as a .zip file for installing on systems running VMware ESXi. The zip file, OM-SrvAdminDell-Web--.VIB-ESXi_.zip, where is the supported ESXi version. Download VMware vSphere Command Line Interface (vSphere CLI) from vmware.
OpenManage Essentials does not recognize the server About this task OpenManage Essentials does not recognize the server. To setup the a new discovery range and inventory and enable WMI protocol. Steps 1. Launch OpenManage Essentials. 2. Navigate to Manage --> Discovery and Inventory. 3. In the left panel, click Add Discovery Range. 4. Enter the IP address of the specific client device or the IP range having all the client devices with the subnet mask details. 5. Click Next. 6.
6 Troubleshooting operating system issues This section helps you troubleshoot operating system issues in your system. NOTE: If the problem persists, contact Dell Technical Support for further assistance.
Figure 25. Blue screen of death 2. Run the PSA/ePSA diagnostics. For more information, see PSA/ePSA Diagnostics. 3. If the diagnostics pass and the issue persists, identify the stage in which the blue screen error occurs. 4. If the BSOD occurs during the boot process, check for minimum to POST components. For more information, see Troubleshooting a No POST situation. If the issue persists, call Dell Technical Support. 5.
● Use DiskPart to verify the status of disk partitions. For more information. see https://technet.microsoft.com/en-in/ library/bb490893.aspx. ● Use the bcdedit utility to view or modify the boot configuration database (BCD). For more information, see https:// technet.microsoft.com/en-us/library/cc731662.aspx. NOTE: For additional recovery console commands, see https://support.microsoft.com/en-us/kb/326215. NOTE: For more troubleshooting steps, see https://support.microsoft.com/en-us/kb/325375. 4.
No POST issues in iDRAC This section provides details on troubleshooting iDRAC issues. “First Boot Device cannot be set” error message is displayed when configuring a boot device during POST. Description The error message “First Boot Device cannot be set. Either the system BIOS is out-of-date, or the server needs a reboot for the settings to take effect” displays in the POST mode.
Steps 1. Check the LCD screen or LED indicators for any error messages. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.. 2. Ensure that the server is turned on by verifying that the power supply LED glows green. If the power LED is lit amber, see Power supply unit indicator codes. 3.
NOTE: Before connecting the OneDrive site of another user, make sure the OneDrive has been provisioned (i.e. the OneDrive site owner has visited it at least once) and you have administrator permissions granted either by the OneDrive site owner or using the Set-SPOUser commandlet (http://technet.microsoft.com/en-us/library/ fp161375(v=office.15).aspx).
15. Read the license agreement information. If you agree with all the information, select I accept the license terms and click Next. 16. On the Which Type of Installation Do You Want screen, select Custom: Install Windows only (advanced), if it is not selected already. 17. On the Where do you want to install Windows screen, specify the partition on which you want to install the operating system. To create a partition and begin installation: a. Click New. b.
6. On the screen, click Install Now. The Operating System Install screen is displayed. NOTE: In Windows Server Essentials edition, on clicking Install Now, the License terms window is displayed. 7. On the Select the operating system you want to install screen, select the operating system from the available list, and click Next. The license terms window is displayed. 8. Read through the license agreement information.
Why are the USB keyboard and mouse not detected during the Windows Server 2008 R2 SP1 installation Cause This issue occurs because Windows Server 2008 R2 SP1 does not have native USB 3.0 driver support. Resolution 1. In System Setup, ensure that the USB 3.0 option on the Integrated Device Settings screen is set to Disable. NOTE: By default, the USB 3.0 option is disabled. If enabled, the operating system fails to detect the USB devices such as keyboard, mouse, and USB DVD.
Why does Windows Server 2008 R2 SP1 display a blank screen in UEFI mode after installation After installing Windows Server 2008 R2 SP1 in the UEFI mode, either using Lifecycle Controller (LC) or manually, may display a blank screen while booting to the OS. Cause This issue occurs because the Windows Server 2008 R2 does not support Graphics Output Protocol (GOP). Resolution In the BIOS configuration utility, ensure that Load Legacy Option Rom on the Miscellaneous Settings screen is set to Enable.
Host bus adapter mini is missing physical disks and backplane in Windows Issue—On a server platform that supports HBA330 mini card, if you make any of the following changes: ● Move the rear backplane of R730XD to an onboard controller. ● Move an HBA330 mini from one server with one backplane configuration to another server with a different backplane configuration. after Windows is installed, then the operating system does not detect a physical disk.
2. Choose the System Bios option, then choose Integrated Devices. 3. Go back to System Bios Menu and choose Boot Settings. 4. Make sure Boot mode is in Bios mode, then click on BIOS Boot Settings. 5. On the BIOS Boot Settings Choose Boot Sequence and make sure that Hard Drive C: is at the top. 6. Under Hard-Disk Drive Sequence move Internal SD:IDSDM is above Integrated RAID Controller. 7. Boot to the Hyper-V Server 2012 R2 ISO, and Click on Install Now. 8.
Unable to allocate storage space to a VM One of the advantages of using a VM is that you can dynamically allocate drive space to VMs to meet storage requirements. It helps optimize the space utilization. You may be unable to allocate space to a VM if the hard drives associated with VM do not have enough free space. Before you try to allocate space to a VM, ensure that the hard drives have enough free space.
3. Start the vSphere CLI on a host other than the host you want to restore and log in. 4. Run the vicfg-cfgbackup command with the –l flag to load and restore the backup file to the host. vicfg-cfgbackup --server -- portnumber --protocol -- username --password -l The -portnumber and -protocol options are optional. If you exclude them, the defaults are port 443 and protocol HTTPS.
Symptoms Unable to boot from iSCSI when static IPv6 address is assigned to the initiator Description The SUSE Linux Enterprise Server 12 does not boot from iSCSI over IPv6 address after successful installation, when static IPv6 address is assigned to the initiator. Resolution Use Dynamic Host Configuration Protocol (DHCP) address for the initiator.
Table 22. Installation of OS through LC and various methods (continued) Slno Video Description Location 18. OS Deployment - Unattended Install Using - CIFS - Common Internet File System OS Deployment - Unattended Install Using - CIFS 19. OS Deployment - Unattended Installation Using USB Drive OS Deployment - Unattended Installation Using USB Drive 20. Install Operating System with Secure Boot through Lifecycle Controller Install OS with Secure Boot through LC 21.
7 Getting help Topics: • • • Contacting Dell EMC Download drivers and firmware Locating Service Tag of your system Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.
Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell to route support calls to the appropriate personnel. Figure 26.
