Users Guide

NOTE: In this case, the data transfer between managed server and iDRAC for Virtual Media and Virtual Console will not
be secured.
● If you are using any Windows server operating systems, stop the Windows service named Windows Event Collector. To do
this, go to Start > Administrative Tools > Services. Right-click Windows Event Collector and click Stop.
While viewing the contents of a floppy drive or USB key, a connection failure message is displayed if the same drive
is attached through the virtual media?
Simultaneous access to virtual floppy drives is not allowed. Close the application used to view the drive contents before
attempting to virtualize the drive.
What file system types are supported on the Virtual Floppy Drive?
The virtual floppy drive supports FAT16 or FAT32 file systems.
Why is an error message displayed when trying to connect a DVD/USB through virtual media even though the virtual
media is currently not in use?
The error message is displayed if Remote File Share (RFS) feature is also in use. At a time, you can use RFS or Virtual Media and
not both.
Virtual Media inaccessible even though iDRAC shows Virtual Media
Connection Status as Connected .
If you try to access Virtual Media using ActiveX or Java plug-in while Attach Mode is set to Detach in iDRAC, then the
connection status may show as Connected. Change the Attach Mode to either Auto-attach or Attach to access the Virtual
Media.
vFlash SD card
When is the vFlash SD card locked?
The vFlash SD card is locked when an operation is in-progress. For example, during an initialize operation.
SNMP authentication
Why is the message 'Remote Access: SNMP Authentication Failure' displayed?
As part of discovery, IT Assistant attempts to verify the get and set community names of the device. In IT Assistant, you have
the get community name = public and the set community name = private. By default, the SNMP agent community name for
iDRAC agent is public. When IT Assistant sends out a set request, the iDRAC agent generates the SNMP authentication error
because it accepts requests only from community = public.
To prevent SNMP authentication errors from being generated, you must enter community names that are accepted by the
agent. Since the iDRAC only allows one community name, you must use the same get and set community name for IT Assistant
discovery setup.
Storage devices
OpenManage Storage Management displays more storage devices than iDRAC while information for all the storage
devices connected to the system are not displayed. Why?
iDRAC displays information for only the Comprehensive Embedded Management (CEM) supported devices.
For External JBODs/Insights behind the HBA, EEMI Message for the SAS Connector/IOM removal is generated with
the EEMI message ID ENC42, however, EEMI message ENC41 for the SAS Connector/IOM restoration is not
generated.
To confirm restoration of the IOM in iDRAC web interface:
1. Go to Storage > Overview > Enclosures
2. Select the enclosure.
3. Under Advanced Properties, ensure that the value for Redundant Path is set to Present, then IOM restoration is
confirmed.
Frequently asked questions
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