Users Guide

Journal de collecte
Le journal de collecte affiche les détails de Date et temps de collecte, Type de collecte (manuelle, planifiée, basée sur un
événement), Données collectées (sélection personnalisée, toutes les données), État de la collecte (terminée avec des erreurs,
terminée), ID tâche, État d'envoi et Date et heure d'envoi. Vous pouvez envoyer la dernière collecte conservée dans l’iDRAC à Dell.
REMARQUE : Une fois générées, les informations du journal de collecte peuvent être filtrées pour supprimer les informations
d'identification personnelle (PII) en fonction de la sélection de l'utilisateur.
Generating SupportAssist Collection
For generating the OS and Application logs:
● iDRAC Service Module must be installed and running in Host Operating System.
● OS Collector, which comes factory installed in iDRAC, if removed must be installed in iDRAC.
NOTE: SupportAssist Collection takes more than 10 minutes to complete when performed from OS/iDRAC while OMSA 10.1.0.0 is
running with it.
If you have to work with Tech Support on an issue with a server but the security policies restrict direct internet connection, then you can
provide Tech Support with necessary data to facilitate troubleshooting of the problem without having to install software or download tools
from Dell and without having access to the Internet from the server operating system or iDRAC.
You can generate a health report of the server and then export the Collection log:
● To a location on the management station (local).
● To a shared network location such as Common Internet File System (CIFS) or Network File Share (NFS). To export to a network
share such as CIFS or NFS, direct network connectivity to the iDRAC shared or dedicated network port is required.
● To Dell EMC.
The SupportAssist Collection is generated in the standard ZIP format. The collection may contain the following information:
● Hardware inventory for all components (includes system component configuration and firmware details, Motherboard System Event
Logs, iDRAC state information and Lifecycle Controller logs).
● Operating system and application information.
● Storage Controller logs.
● iDRAC Debug Logs.
● It contains an HTML5 viewer, that can be accessed once the collection is complete.
● The collection provides a massive amount of detailed system information and logs in a user friendly format that can be viewed without
uploading the collection to the Tech Support site.
After the data is generated, you can view the data which contains multiple XML files and log files.
Each time the data collection is performed, an event is recorded in the Lifecycle Controller log. The event includes information such as the
user who initiated the report, interface used, and the date and time of export.
On Windows, If WMI is disabled, OS Collector collection stops with an error message.
Check the appropriate privilege levels and make sure there is no firewall or security settings that may prevent from collecting the registry
or software data.
Before generating the health report, make sure:
● Lifecycle Controller is enabled.
● Collect System Inventory On Reboot (CSIOR) is enabled.
● You have Login and Server Control privileges.
Génération manuelle de la collecte SupportAssist à l'aide de
l'interface Web d'iDRAC
Pour générer manuellement la collecte SupportAssist :
1. Dans l’interface Web d’iDRAC, accédez à Maintenance > SupportAssist.
2. Si le serveur n’est pas enregistré pour le flux de travail SupportAssist, l’Assistant SupportAssist Registration (Enregistrement sur
SupportAssist) s’affiche. Cliquez sur Annuler > Annuler l'enregistrement.
3. Cliquez sur Start a Collection (Lancer une collecte).
Intégration de SupportAssist dans l'iDRAC
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