Reference Guide

Once connected, SupportAssist helps with the power to:
● Prevent outages with secure remote monitoring—The best time to solve a problem is before it happens. SupportAssist
monitors system health proactively by detecting future failures. Help systems stay up and running without unplanned
downtime.
● Active troubleshooting—SupportAssist automates case creation and sends diagnostic information to Dell Technologies
support which enables to resolve issues with minimal effort.
● Get the best performance with actionable recommendations—Your data center must perform efficiently to support your
remote workforce. Equip your team with on-demand reporting and recommendations to help them make data-driven
decisions.
SupportAssist securely collects only system state information. System state information includes configuration, event
notifications, and system diagnostic information. For more information about how SupportAssist securely monitors your
enterprise environment, see https://www.dellemc.com/resources/en-us/asset/white-papers/services/supportassist-
enterprise-security-white-paper.
Dell EMC Repository Manager
Dell EMC Repository Manager (DRM) is an application that helps you to:
● Identify the updates that are relevant to the systems in your data center
● Identify and notify when updates are available
● Package the updates into different deployment format.
To automate the creation of baseline repositories, DRM provides advanced integration capabilities with iDRAC/LC, OpenManage
Enterprise, Chassis Management Controller, OpenManage Integration for VMware vCenter and OpenManage Integration for
Microsoft System Center (OMIMSSC). Also, DRM packages updates into custom catalogs that can be used for deployment.
Dell EMC Repository Manager can create the following deployment tools:
● Custom catalogs
● Smart Bootable ISO
● Smart Deployment Package
● Custom Server Update Utility (SUU)
For more information, see Dell EMC Repository Manager User’s Guide available at https://www.dell.com/esmmanuals.
OpenManage Mobile
Dell EMC OpenManage Mobile (OMM) is a mobile application for managing servers and related devices from Android and iOS
mobile devices. OMM enables IT administrators to perform a subset of server configuration, monitoring, and remediation tasks
from anywhere and anytime.
Advantages of using OpenManage Mobile
● View inventory, monitor health status, and perform basic setup of servers, MX7000 chassis, and its sleds.
● Streamline monitoring and troubleshooting of PowerEdge MX7000 modular infrastructure through Augmented Reality view
of chassis components.
● Discover any server issues by signing up for proactive notifications from OpenManage Enterprise.
● View the server information about a large screen and get the equivalent of a large LCD display on the mobile device.
● Reduce the need for cumbersome crash carts by using a mobile device to access system console.
● Scan the iDRAC credentials that are stored in QR code for ease-of-use and faster first-time login.
● Batch update factory default iDRAC passwords for Dell EMC PowerEdge 14th generation servers.
Accessing PowerEdge servers from OpenManage Mobile
There are three ways OpenManage Mobile can access and manage the Dell EMC PowerEdge servers:
● Access iDRAC at-the-server or MX7000 at-the-chassis
On 14
th
generation of the PowerEdge servers or MX7000: OMM can access PowerEdge 14
th
generation servers or MX7000
through Quick Sync 2 module. After it gets connected, IT administrators can configure IP addresses and BIOS settings, share
Dell EMC SupportAssist reports, view server inventory, health status and logs, or power cycle a server.
Systems Management Product Overview
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