Hardware Owner's Manual

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Dell™ PowerEdge™ R715

Hardware Owner’s

Manual

Regulatory Model: E05S

Regulatory Type: E05S001

book.book Page 1 Thursday, June 3, 2010 4:35 PM

Summary of content (190 pages)

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book.book Page 2 Thursday, June 3, 2010 4:35 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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book.book Page 3 Thursday, June 3, 2010 4:35 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 17 Setup Menu . View Menu Hard-Drive Indicator Patterns .
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book.book Page 4 Thursday, June 3, 2010 4:35 PM Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 55 . . . . . . . . . . . . 55 Entering the System Setup Program . . . . . . . . . . . 56 Responding to Error Messages . . . . . . . . . . . 56 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . 56 . . . . . . . . . . . . . . . . . .
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book.book Page 5 Thursday, June 3, 2010 4:35 PM Embedded System Management iDRAC6 Configuration Utility . . . . . . . . . . . . 72 . . . . . . . . . . . . . . 73 . . . . . 73 . . . . . . . . 75 . . . . . . . . . . . . . . . . . . 75 . . . . . . . . . . . . . . . . . . . . 75 Entering the iDRAC6 Configuration Utility 3 Installing System Components Recommended Tools . Inside the System Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77 Removing the Front Bezel . . . . . . . . .
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book.book Page 6 Thursday, June 3, 2010 4:35 PM Removing the Power Supply Blank . . . . . . . . . 89 . . . . . . . . . 89 . . . . . . . . . . . . . . . . . . . . . 90 Installing the Power Supply Blank Cooling Shroud . Removing the Cooling Shroud . . . . . . . . . . . 90 Installing the Cooling Shroud . . . . . . . . . . . . 91 . . . . . . . . . . . . . . . . . . . . . 92 System Memory General Memory Module Installation Guidelines . . . . . . . . . . . . . . . Memory Sparing Support . . . .
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book.book Page 7 Thursday, June 3, 2010 4:35 PM Installing the Integrated Storage Controller Card . . . . . . . . . . RAID Battery (Optional) . . . . . . . . . 115 . . . . . . . . . . . . . . . . . 116 Removing a RAID Battery. . . . . . . . . . . . . . Installing the RAID Battery . . . . . . . . . . . . . iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 116 117 118 Removing an iDRAC6 Enterprise Card . . . . . . . 118 Installing an iDRAC6 Enterprise Card . . . . . . . 120 . . . . .
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book.book Page 8 Thursday, June 3, 2010 4:35 PM Installing the Control Panel Display Module . . . . . . . . . . . . . . . . . . . . . . 139 Removing the Control Panel Board . . . . . . . . 141 . . . . . . . . 142 . . . . . . . . . . . . . . . . 143 Installing the Control Panel Board System Board Assembly . . . . . 143 . . . . . . 146 . . . . . . . . 149 . . . . . . . . 149 Removing the System Board Assembly .
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book.book Page 9 Thursday, June 3, 2010 4:35 PM Troubleshooting an SD Card . . . . . . . . . . . . 161 . . . . . . . . . . . . . . 162 Troubleshooting an Optical Drive . Troubleshooting a Hard Drive Troubleshooting a Storage Controller . . . . . . . . . . 163 . . . . . . . . . . . 164 . . . . . . . . . . . . 166 Troubleshooting Expansion Cards . Troubleshooting the Processors . 5 Running the System Diagnostics . Using Online Diagnostics . . . . . 169 169 . . . . . . . . . . . . . . . . .
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book.book Page 10 Thursday, June 3, 2010 4:35 PM Power Distribution Board Connectors. . . . . . . . . Expansion-Card Riser-Board Components and PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . 179 . . . . . . . . . . . 181 . . . . . . . . . . . . . . . . . . . . . 183 Disabling a Forgotten Password. 7 Getting Help . Contacting Dell . Index 10 178 . . . . . . . . . . . . . . . . . . . . 183 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 11 Thursday, June 3, 2010 4:35 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 55. Enters System Services, which opens the Lifecycle Controller. The Lifecycle Controller allows you to access utilities such as embedded system diagnostics.
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book.book Page 12 Thursday, June 3, 2010 4:35 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 5 6 Item Indicator, Button, or Connector 1 Power-on indicator, power button 7 8 Icon 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.
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book.book Page 13 Thursday, June 3, 2010 4:35 PM Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant.
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book.book Page 14 Thursday, June 3, 2010 4:35 PM Item Indicator, Button, or Connector 9 Optical drive (optional) Icon Description One optional slim-line SATA DVD-ROM drive or DVD-RW drive. NOTE: DVD devices are data only. 10 Hard drives Up to six 2.5", external hot-swappable SAS, SATA, or SSD hard drives. LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention.
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book.book Page 15 Thursday, June 3, 2010 4:35 PM Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle.
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book.book Page 16 Thursday, June 3, 2010 4:35 PM Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option Description DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view and set the IP addresses of DNS servers.
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book.book Page 17 Thursday, June 3, 2010 4:35 PM View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn. Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts.
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book.book Page 18 Thursday, June 3, 2010 4:35 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
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book.book Page 19 Thursday, June 3, 2010 4:35 PM Item Indicator, Button, or Connector Icon Description 1 PCIe slot 1 PCI Express (Generation 2) x8 link expansion slot (24.13 cm [9.5"] length). 2 PCIe slot 2 PCI Express (Generation 2) x4 link expansion slot (low-profile 24.13 cm [9.5"] maximum length, with a standard height bracket). 3 PCIe slot 3 PCI Express (Generation 2) x8 link expansion slot (low-profile 24.13 cm [9.5"] length).
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book.book Page 20 Thursday, June 3, 2010 4:35 PM Item Indicator, Button, or Connector Icon Description 12 USB connectors (4) Connect USB devices to the system. The ports are USB 2.0-compliant. 13 Video connector Connects a monitor to the system. 14 Serial connector Connects a serial device to the system. 15 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card.
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book.book Page 21 Thursday, June 3, 2010 4:35 PM NIC Indicator Codes 1 1 2 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10 or 100 Mbps. Activity indicator is green blinking Network data is being sent or received.
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book.book Page 22 Thursday, June 3, 2010 4:35 PM • Alternating green and amber—When hot-adding a power supply, this indicates that the power supply is mismatched with the other power supply (a high output power supply and an energy smart power supply are installed in the same system). Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply.
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book.book Page 23 Thursday, June 3, 2010 4:35 PM LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the OpenManage™ Server Administrator documentation at support.dell.com/manuals. NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code appears on the LCD.
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book.book Page 24 Thursday, June 3, 2010 4:35 PM Table 1-1. LCD Status Messages Code Text Causes Corrective Actions E1000 Failsafe voltage error. Contact support. Check the system event log Remove AC power to the for critical failure events. system for 10 seconds and restart the system. E1114 Ambient Temp exceeds allowed range. Ambient temperature reached a point outside the allowed range. See "Troubleshooting System Cooling Problems" on page 155. E1116 Memory disabled, temp above range.
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book.book Page 25 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E1211 RAID Controller battery failure. Check battery. RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID battery connector. See "RAID Battery (Optional)" on page 116 and "Troubleshooting System Cooling Problems" on page 155. E1216 3.3 V Regulator failure. Reseat PCIe cards. 3.3 V voltage regulator failed. Remove and reseat the PCIe expansion cards.
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book.book Page 26 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E1243 CPU # VCORE Regulator failure. Contact Support. Processor voltage regulator failed. Reseat the processor. See "Troubleshooting the Processors" on page 166. E1310 Fan ## RPM exceeding range. Check fan. RPM of specified fan is outside the intended operating range. See "Troubleshooting System Cooling Problems" on page 155. E1313 Fan redundancy lost. Check fans. The system is no longer fan redundant.
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book.book Page 27 Thursday, June 3, 2010 4:35 PM Code Text E1418 CPU # not detected. Check CPU is seated properly. Causes Corrective Actions Specified processor is missing or bad and the system is in an unsupported configuration. Ensure that the specified processor is properly installed. See "Troubleshooting the Processors" on page 166. E141C Unsupported Processors are in an CPU unsupported configuration. configuration . Check CPU or BIOS revision. E141F CPU # protocol error. Power cycle AC.
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book.book Page 28 Thursday, June 3, 2010 4:35 PM Code Text E1610 Power Supply # (#### W) missing. Check power supply. Causes Corrective Actions Specified power supply removed or is missing from the system. See "Troubleshooting Power Supplies" on page 155. E1614 Power Supply Specified power supply # (#### W) failed. error. Check power supply. See "Troubleshooting Power Supplies" on page 155. E1618 Predictive failure on Power Supply # (#### W). Check PSU.
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book.book Page 29 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E1629 Power required > PSU wattage. Check PSU and config. The system configuration requires more power than the power supplies can provide, even with throttling. Turn off power to the system, check if adequate power is supplied to the system. See the Getting Started Guide for information on the System power requirements. E1631 System power draw exceeded threshold. Contact support.
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book.book Page 30 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions The system BIOS reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 164. The system BIOS reported a PCI parity error on a component that resides in the specified slot. Remove and reseat the PCIe expansion cards.
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book.book Page 31 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E1715 Fatal I/O The system BIOS Check the SEL for more Error. Review determined there has been a information, and then & clear SEL. fatal error in the system. clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 183. E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL.
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book.book Page 32 Thursday, June 3, 2010 4:35 PM Code Text E171F PCIe fatal error on Bus ## Device ## Function ##. PCIe fatal error on Slot #. Review & clear SEL. Causes Corrective Actions The system BIOS reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 164.
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book.book Page 33 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E1813 Internal Dual The internal dual SD SD Module module card failed. Card # failed. Check SD card. Reseat the internal dual SD module card. E1814 Internal SD The internal dual SD Module Card # module card is writewriteprotected and cannot be protected. used. Check SD card. Change the write-protect switch setting on SD card.
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book.book Page 34 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E2010 Memory not detected. Inspect DIMMs. No memory detected in the Install memory or reseat system. the memory modules. See "Installing Memory Modules" on page 95 or "Troubleshooting System Memory" on page 157. E2011 Memory configuration failure. Check DIMMs. Memory detected, but is not See "Troubleshooting configurable. Error detected System Memory" on during memory page 157. configuration.
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book.book Page 35 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E2017 Timer refresh Timer refresh failure. failure. Power cycle AC. E2018 Programmable Timer error. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 183. Programmable interval timer error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 183.
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book.book Page 36 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E201D Shutdown test BIOS shutdown test failure. failure. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. E201E POST memory BIOS POST memory test test failure. failure. Check DIMMs. See "Troubleshooting System Memory" on page 157. If the problem persists, see "Getting Help" on page 183. If the problem persists, see "Getting Help" on page 183.
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book.book Page 37 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions E2110 Multibit The memory module in slot Error on DIMM "##" has had a multi-bit ##. Reseat error (uncorrectable). DIMM. Reseat the memory module in its socket. E2111 SBE log disabled on DIMM ##. Reseat DIMM. The system BIOS disabled memory single-bit error (correctable) logging and will not log any more SBEs until the system is rebooted. "##" represents the memory module implicated by the BIOS.
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book.book Page 38 Thursday, June 3, 2010 4:35 PM Code Text Causes Corrective Actions W1100 CPU VCORE Regulator temp exceeding range. Check fans. The regulator temperature reached a point outside the allowed range. See "Troubleshooting System Cooling Problems" on page 155. If the problem persists, see "Getting Help" on page 183. W1102 Mem Voltage Regulator temp exceeding range. Check fans The regulator temperature reached a point outside the allowed range.
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book.book Page 39 Thursday, June 3, 2010 4:35 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2.
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book.book Page 40 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system will run but without node interleaving. Ensure that the memory modules are installed in a configuration that supports node interleaving.
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book.book Page 41 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions Alert! System fatal error during previous boot. An error caused the system to Check other system reboot. messages for additional information for possible causes. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode.
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book.book Page 42 Thursday, June 3, 2010 4:35 PM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores, and power rating. Ensure that the processors are properly installed. See "Processors" on page 123. CPUs with different core sizes detected! System halted. Corrective Actions CPUs with different power rating detected! System halted. Current boot mode is set to UEFI.
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book.book Page 43 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions Error 8602 Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Mouse or keyboard cable is loose or improperly connected. Reseat the mouse or keyboard cable. Defective mouse or keyboard. Ensure that the mouse or keyboard is operational. See "Troubleshooting a USB Device" on page 150. Gate A20 failure. Faulty keyboard controller; faulty system board.
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book.book Page 44 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed. keyboard connector. See "Getting Help" on page 183. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
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book.book Page 45 Thursday, June 3, 2010 4:35 PM Message Causes No boot sector on Incorrect configuration hard drive. settings in System Setup program, or no operating system on hard drive. Corrective Actions Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 55. If necessary, install the operating system on your hard drive. See your operating system documentation. No timer tick interrupt. Faulty system board.
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book.book Page 46 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions Read fault. The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the optical medium, USB medium or device. Ensure that the SAS backplane, USB, or SATA cables are properly connected.
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book.book Page 47 Thursday, June 3, 2010 4:35 PM Message Causes The amount of Memory has been added or system memory has removed or a memory changed. module may be faulty. Corrective Actions If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 157. Time-of-day clock stopped.
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book.book Page 48 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions TPM or TCM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. This message displays during Enter I or M to proceed. system restart after a TPM or TCM configuration command has been entered. User interaction is required to proceed. WARNING: Modifying could prevent security. TPM or TCM failure. A TPM or TCM function has See "Getting Help" on failed.
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book.book Page 49 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions Unsupported CPU combination. Processor(s) not supported by the system. Install a supported processor or processor combination. See "Processors" on page 123. Unsupported DIMM detected. The following DIMM has been disabled: x Invalid memory configuration. The system will run but with the specified memory module disabled. Ensure that the memory modules are installed in a valid configuration.
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book.book Page 50 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
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book.book Page 51 Thursday, June 3, 2010 4:35 PM Message Causes Corrective Actions HyperTransport error caused a system reset! Please check the system event log for details! A fatal system error occurred Check the SEL for and caused the system to information that is logged reboot. during the error. See the applicable troubleshooting section in "Troubleshooting Your System" on page 149, for any faulty components specified in the SEL.
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book.book Page 52 Thursday, June 3, 2010 4:35 PM Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message will warn you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
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book.book Page 53 Thursday, June 3, 2010 4:35 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book Page 55 Thursday, June 3, 2010 4:35 PM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program enables you to manage your system hardware and specify BIOS-level options.
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book.book Page 56 Thursday, June 3, 2010 4:35 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
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book.book Page 57 Thursday, June 3, 2010 4:35 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable.
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book.book Page 58 Thursday, June 3, 2010 4:35 PM Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory. See "Memory Settings Screen" on page 59. Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 60.
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book.book Page 59 Thursday, June 3, 2010 4:35 PM Option Description Keyboard NumLock (On default) Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards). Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached.
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book.book Page 60 Thursday, June 3, 2010 4:35 PM Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Hyper Transport Displays the HyperTransport link speed, and depending Technology (HT3 default) upon the system, this field may be read-only. HT3 capable systems ship with HT3 by default. HT Assist (Enabled default) Enables or disables the HT Assist.
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book.book Page 61 Thursday, June 3, 2010 4:35 PM SATA Settings Screen Option Description Embedded SATA (ATA default) ATA Mode enables the integrated SATA controller. Off disables the controller. Port A (Auto default) Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device. Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode.
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book.book Page 62 Thursday, June 3, 2010 4:35 PM Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the internal USB port.
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book.book Page 63 Thursday, June 3, 2010 4:35 PM PCI IRQ Assignments Screen Option Description Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS.
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book.book Page 64 Thursday, June 3, 2010 4:35 PM Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: (OS Control default) • OS Control sets the processor power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
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book.book Page 65 Thursday, June 3, 2010 4:35 PM System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See Using the "Using the System Password" on page 69 for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 69 for more information.
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book.book Page 66 Thursday, June 3, 2010 4:35 PM Option Description AC Power Recovery Delay Determines when the system restarts after power is restored. Options are Immediate, Random (a random value of 30 to 240 seconds), or a user-defined value of 30 to 240 seconds. User Defined Delay The delay defined by the user.
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book.book Page 67 Thursday, June 3, 2010 4:35 PM Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, <–> Cycles through the settings in a field. Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens. Displays the UEFI Boot Manager help file.
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book.book Page 68 Thursday, June 3, 2010 4:35 PM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
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book.book Page 69 Thursday, June 3, 2010 4:35 PM System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 181. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
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book.book Page 70 Thursday, June 3, 2010 4:35 PM The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press or the left-arrow key. NOTE: To escape from the field without assigning a system password, press to move to another field, or press prior to completing step 5. 4 Press . 5 To confirm your password, type it a second time and press . System Password changes to Enabled.
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book.book Page 71 Thursday, June 3, 2010 4:35 PM Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered. NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security.
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book.book Page 72 Thursday, June 3, 2010 4:35 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
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book.book Page 73 Thursday, June 3, 2010 4:35 PM iDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
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book.book Page 75 Thursday, June 3, 2010 4:35 PM Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Inside the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
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book.book Page 76 Thursday, June 3, 2010 4:35 PM Figure 3-1.
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book.book Page 77 Thursday, June 3, 2010 4:35 PM Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. See Figure 3-2. Figure 3-2.
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book.book Page 78 Thursday, June 3, 2010 4:35 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 79
book.book Page 79 Thursday, June 3, 2010 4:35 PM Figure 3-3. Opening and Closing the System 1 2 3 1 latch 3 cover 2 latch release lock Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the slots on the sides of the cover fit into the corresponding hooks on the sides of the chassis. See Figure 3-3. NOTE: To close the system properly, ensure that the tabs on the cooling shroud are seated in the slots on the chassis. See Figure 3-9.
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book.book Page 80 Thursday, June 3, 2010 4:35 PM Hard Drives All drives connect to the system board through the SAS/SATA backplane board mounted on the front-chassis assembly. Hard drives are supplied in hot-swappable drive carriers that fit in the hard-drive bays. CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the SAS controller card to ensure that the host adapter is configured correctly to support hot-swap drive removal and installation.
PAGE 81
book.book Page 81 Thursday, June 3, 2010 4:35 PM Figure 3-4. Removing and Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release button Installing a Hard-Drive Blank 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 77. 2 Insert the drive blank into the drive bay until the release button clicks into place. 3 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 77.
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book.book Page 82 Thursday, June 3, 2010 4:35 PM Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 77. 2 From the management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely.
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book.book Page 83 Thursday, June 3, 2010 4:35 PM Figure 3-5. Removing and Installing a Hard-Drive Carrier 1 2 3 1 release button 3 hard-drive carrier handle 2 hard-drive carrier Installing a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
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book.book Page 84 Thursday, June 3, 2010 4:35 PM Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6.
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book.book Page 85 Thursday, June 3, 2010 4:35 PM Optical Drive Your system is provided with an optional slimline SATA DVD-ROM or DVD+/- RW optical drive. NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 86 Thursday, June 3, 2010 4:35 PM Figure 3-7. Removing and Installing the Optical Drive 1 2 3 1 power/data cable 3 optical drive 2 release tab Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 87 Thursday, June 3, 2010 4:35 PM 5 Connect the power/data cable to the back of the drive and to the system board. Route the cable properly inside the system to prevent it from being pinched or crimped. For more information, see "System Memory" on page 92. 6 Close the system. See "Closing the System" on page 79. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8 If applicable, replace the front bezel.
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book.book Page 88 Thursday, June 3, 2010 4:35 PM Removing a Power Supply CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. 1 Disconnect the power cable from the power source. 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables.
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book.book Page 89 Thursday, June 3, 2010 4:35 PM Installing a Power Supply 1 Verify that the power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank" on page 89. 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-8.
PAGE 90
book.book Page 90 Thursday, June 3, 2010 4:35 PM Cooling Shroud The cooling shroud covers the memory modules and provides air flow to the system. Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 91
book.book Page 91 Thursday, June 3, 2010 4:35 PM Figure 3-9. Removing and Installing the Cooling Shroud 1 2 3 4 1 cooling shroud 2 RAID battery carrier 3 shroud tabs (6) 4 touch points (2) Installing the Cooling Shroud NOTE: For proper alignment of the cooling shroud in the system, ensure that the cables inside the system are routed along the chassis wall. 1 Lower the cooling shroud into the system and align the cooling shroud tabs with the slots on the system. See Figure 3-9.
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book.book Page 92 Thursday, June 3, 2010 4:35 PM System Memory Your system supports ECC DDR3 registered DIMMs (RDIMMs) and unbuffered registered DIMMs (UDIMMs). Single-, dual- and quad-rank DIMMs of speeds up to 1333 MHz (1066 MHz for quad rank) are supported. RDIMMs of capacities 1 GB, 2 GB, 4 GB, 8 GB, and 16 GB are supported for a total of up to 256 GB. 1 GB and 2 GB UDIMMs are supported. The system consists of 16 memory sockets split into two sets of eight sockets; one set for each processor.
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book.book Page 93 Thursday, June 3, 2010 4:35 PM • In case of mixed-rank population, first populate the DIMM with the highest number of ranks (in sockets with white release levers). • If memory modules with different speeds are installed, they operate at the speed of the slowest installed memory module(s). • If online sparing is enabled, identical DIMMs must be installed in the same slots across each channel. The system supports advanced ECC, memory interleaving, and online sparing.
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book.book Page 94 Thursday, June 3, 2010 4:35 PM Table 3-2. Memory Configurations NOTE: DIMMs A1–A8 are assigned to processor 1 and DIMMs B1–B8 are assigned to processor 2.
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book.book Page 95 Thursday, June 3, 2010 4:35 PM Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges. Avoid touching the components on the memory module and the connectors. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 96 Thursday, June 3, 2010 4:35 PM Figure 3-10. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book Page 97 Thursday, June 3, 2010 4:35 PM 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 77. 13 Power on the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory.
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book.book Page 98 Thursday, June 3, 2010 4:35 PM 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 90. 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-10. 6 Lift out the memory module. NOTE: If you are not replacing the memory module, insert a memory module blank in the socket. 7 Close the system. See "Closing the System" on page 79. 8 If applicable, replace the front bezel.
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book.book Page 99 Thursday, June 3, 2010 4:35 PM 1 Open the system. See "Opening the System" on page 78. 2 Press the release tab and lift the fan out of the cooling fan assembly. See Figure 3-11. Figure 3-11.
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book.book Page 100 Thursday, June 3, 2010 4:35 PM Installing a Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 101 Thursday, June 3, 2010 4:35 PM Figure 3-12.
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book.book Page 102 Thursday, June 3, 2010 4:35 PM Installing the Cooling Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 103 Thursday, June 3, 2010 4:35 PM 4 Insert the USB memory key into the USB connector. See Figure 3-13. 5 Close the system. See "Closing the System" on page 79. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 7 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program and UEFI Boot Manager" on page 55. Figure 3-13.
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book.book Page 104 Thursday, June 3, 2010 4:35 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 78. 3 Locate the ISCSI KEY connector on the system board. See Figure 6-1. 4 Insert the NIC hardware key into the connector on the board. See Figure 3-14. Figure 3-14. Removing and Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI KEY connector 5 Close the system.
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book.book Page 105 Thursday, June 3, 2010 4:35 PM Expansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines Your system supports up to six Generation 2 PCIe expansion cards using connectors on the system board and two expansion-card risers. To locate the expansion-card connectors on the system board, see Figure 6-1 and to locate the expansion-card connectors on the expansion-card risers, see Figure 6-4 and Figure 6-5.
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book.book Page 106 Thursday, June 3, 2010 4:35 PM Table 3-3.
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book.book Page 107 Thursday, June 3, 2010 4:35 PM 5 Lift the expansion-card latch and remove the filler bracket. See Figure 3-15. NOTE: To install an expansion card in the expansion-card connector on the system board, go to step 7. 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector. 7 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 8 Replace the expansion-card latch.
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book.book Page 108 Thursday, June 3, 2010 4:35 PM 9 If applicable, connect the cables to the expansion card. 10 Close the system. See "Closing the System" on page 79. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12 Install any device drivers required for the card as described in the documentation for the card. Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 109 Thursday, June 3, 2010 4:35 PM Removing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 110 Thursday, June 3, 2010 4:35 PM Figure 3-16.
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book.book Page 111 Thursday, June 3, 2010 4:35 PM Installing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 112 Thursday, June 3, 2010 4:35 PM Figure 3-17.
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book.book Page 113 Thursday, June 3, 2010 4:35 PM Installing Expansion-Card Riser 2 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 114
book.book Page 114 Thursday, June 3, 2010 4:35 PM 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 90. 4 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 100. 5 Disconnect the cables connected to the card. See Figure 3-18. 6 Bend both the alignment guides outward and pull the storage controller card out of the connector. See Figure 3-18. 7 Close the system. See "Closing the System" on page 79. Figure 3-18.
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book.book Page 115 Thursday, June 3, 2010 4:35 PM Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 116
book.book Page 116 Thursday, June 3, 2010 4:35 PM RAID Battery (Optional) The information in this section applies only to systems with the optional PERC cards without an integral battery backup unit. Removing a RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 117 Thursday, June 3, 2010 4:35 PM Figure 3-19. Removing and Installing the RAID Battery 1 2 3 4 5 1 RAID battery carrier 2 RAID battery 3 RAID battery cable 4 RAID battery carrier slot 5 cooling shroud Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 118 Thursday, June 3, 2010 4:35 PM 5 Replace the cooling fan assembly. See "Installing the Cooling Fan Assembly" on page 102. 6 Close the system. See "Closing the System" on page 79. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC6 Enterprise Card (Optional) Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 119 Thursday, June 3, 2010 4:35 PM Figure 3-20.
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book.book Page 120 Thursday, June 3, 2010 4:35 PM Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 121 Thursday, June 3, 2010 4:35 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Removing a VFlash Media Card To remove the VFlash media, push inward on the card to release it, and pull the card from the card slot. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. See Figure 1-3.
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book.book Page 122 Thursday, June 3, 2010 4:35 PM 5 Lift the latch securing the internal dual SD module to the front-chassis assembly and lift the module out of the assembly. See Figure 3-21. 6 Close the system. See "Closing the System" on page 79. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 3-21.
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book.book Page 123 Thursday, June 3, 2010 4:35 PM Installing the Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 124 Thursday, June 3, 2010 4:35 PM 3 Open the system. See "Opening the System" on page 78. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 90. 5 If applicable, remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 100. WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them.
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book.book Page 125 Thursday, June 3, 2010 4:35 PM Figure 3-22. Removing and Installing the Heat Sink 1 2 1 heat sink 2 slot on system board CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab.
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book.book Page 126 Thursday, June 3, 2010 4:35 PM Figure 3-23.
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book.book Page 127 Thursday, June 3, 2010 4:35 PM Figure 3-24. Removing and Installing a Processor Blank 2 1 1 release lever 2 processor blank CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 10 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
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book.book Page 128 Thursday, June 3, 2010 4:35 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 129 Thursday, June 3, 2010 4:35 PM 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-23. NOTE: Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power. The new heat sink may not appear different than the original one; however, it has improved thermal dissipation specifications and must be used. 11 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
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book.book Page 130 Thursday, June 3, 2010 4:35 PM System Battery Replacing the System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 131 Thursday, June 3, 2010 4:35 PM 3 Locate the battery socket. See Figure 6-1. 4 If installed, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card" on page 113. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.
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book.book Page 132 Thursday, June 3, 2010 4:35 PM SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 133 Thursday, June 3, 2010 4:35 PM Figure 3-26.
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book.book Page 134 Thursday, June 3, 2010 4:35 PM Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 135 Thursday, June 3, 2010 4:35 PM Power Distribution Board Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 136 Thursday, June 3, 2010 4:35 PM Figure 3-27.
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book.book Page 137 Thursday, June 3, 2010 4:35 PM Installing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 138
book.book Page 138 Thursday, June 3, 2010 4:35 PM Control Panel Assembly Removing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 139
book.book Page 139 Thursday, June 3, 2010 4:35 PM Installing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 140 Thursday, June 3, 2010 4:35 PM Figure 3-28.
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book.book Page 141 Thursday, June 3, 2010 4:35 PM Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 142
book.book Page 142 Thursday, June 3, 2010 4:35 PM Installing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 143 Thursday, June 3, 2010 4:35 PM System Board Assembly The system board assembly is divided into two boards, which are interconnected by a high-speed connector. • Processor board—It has the connectors for the memory modules, power supplies, and processors. • I/O board—It has the connectors for expansion-card risers and expansion cards. Removing the System Board Assembly CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 144 Thursday, June 3, 2010 4:35 PM 8 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 100. WARNING: The heat sink is hot to touch for some time after the system has been powered down. Make sure that you do not touch the heat sink(s) while removing the I/O board or the processor board. 9 Remove the heat sinks and processors. See "Removing a Processor" on page 123.
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book.book Page 145 Thursday, June 3, 2010 4:35 PM 17 Hold the processor board by the handle and the board edge (see Figure 3-29). Angle the processor board out toward the back of the system and lift the board out of the chassis. 18 To remove the I/O board, pull the release pin and slide the I/O board toward the front of the system. Carefully lift the I/O board out of the chassis. Figure 3-29.
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book.book Page 146 Thursday, June 3, 2010 4:35 PM Installing the System Board Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 147 Thursday, June 3, 2010 4:35 PM 13 If applicable, replace the expansion card risers. See "Installing ExpansionCard Riser 1" on page 111 and "Installing Expansion-Card Riser 2" on page 113. 14 If applicable, replace all expansion cards and the integrated storage controller card. See "Installing an Expansion Card" on page 106 and "Installing the Integrated Storage Controller Card" on page 115. 15 Slide the front-chassis assembly back into the system.
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book.
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book.book Page 149 Thursday, June 3, 2010 4:35 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 150
book.book Page 150 Thursday, June 3, 2010 4:35 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector. 4 If the problem persists, see "Getting Help" on page 183.
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book.book Page 151 Thursday, June 3, 2010 4:35 PM 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 183. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
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book.book Page 152 Thursday, June 3, 2010 4:35 PM • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 62.
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book.book Page 153 Thursday, June 3, 2010 4:35 PM • NIC hardware key • Internal dual SD module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 79.
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book.book Page 154 Thursday, June 3, 2010 4:35 PM • USB memory key • NIC hardware key • Internal Dual SD Module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System" on page 79. 6 Run the system board tests in the system diagnostics. See "Running the Embedded System Diagnostics" on page 170.
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book.book Page 155 Thursday, June 3, 2010 4:35 PM Troubleshooting Power Supplies CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 21. 2 Reseat the power supply by removing and reinstalling it.
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book.book Page 156 Thursday, June 3, 2010 4:35 PM Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system.
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book.book Page 157 Thursday, June 3, 2010 4:35 PM Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 158 Thursday, June 3, 2010 4:35 PM 9 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 95. 10 If applicable, replace the cooling shroud. See "Installing the Cooling Shroud" on page 91. 11 Close the system. See "Closing the System" on page 79. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 13 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 59.
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book.book Page 159 Thursday, June 3, 2010 4:35 PM Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 160 Thursday, June 3, 2010 4:35 PM Troubleshooting an SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 161 Thursday, June 3, 2010 4:35 PM 11 Close the system. See "Closing the System" on page 79. 12 Turn on the system and attached peripherals and check if the SD card is functioning. If the problem is not resolved, see "Getting Help" on page 183. Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 162 Thursday, June 3, 2010 4:35 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 163 Thursday, June 3, 2010 4:35 PM 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 55. If the problem persists, see "Troubleshooting a Storage Controller" on page 163.
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book.book Page 164 Thursday, June 3, 2010 4:35 PM 8 If you have a PERC controller with battery-backed cache, ensure that the RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated. 9 Verify that the cable connections between the SAS backplane and the integrated storage controller are correct. See "Installing the Integrated Storage Controller Card" on page 115 and Figure 6-4.
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book.book Page 165 Thursday, June 3, 2010 4:35 PM 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system. See "Opening the System" on page 78. 10 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 108. 11 Close the system. See "Closing the System" on page 79.
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book.book Page 166 Thursday, June 3, 2010 4:35 PM Troubleshooting the Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 167 Thursday, June 3, 2010 4:35 PM 15 Close the system. See "Closing the System" on page 79. 16 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 17 Run the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help" on page 183.
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book.book Page 169 Thursday, June 3, 2010 4:35 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 170 Thursday, June 3, 2010 4:35 PM • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
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book.book Page 171 Thursday, June 3, 2010 4:35 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
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book.book Page 172 Thursday, June 3, 2010 4:35 PM Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 172 • Results—Displays the test that ran and the result. • Errors—Displays any errors that occurred during the test. • Help—Displays information about the currently selected device, component, or test. • Configuration—Displays basic configuration information about the currently selected device.
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book.book Page 173 Thursday, June 3, 2010 4:35 PM Jumpers and Connectors 6 System Board Jumper For information on disabling a password, see "Disabling a Forgotten Password" on page 181. Table 6-1.
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book.book Page 174 Thursday, June 3, 2010 4:35 PM System Board Connectors Figure 6-1.
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book.book Page 177 Thursday, June 3, 2010 4:35 PM SAS Backplane Board Connectors Figure 6-2.
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book.book Page 178 Thursday, June 3, 2010 4:35 PM Power Distribution Board Connectors Figure 6-3.
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book.book Page 179 Thursday, June 3, 2010 4:35 PM Expansion-Card Riser-Board Components and PCIe Buses Figure 6-4.
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book.book Page 180 Thursday, June 3, 2010 4:35 PM Figure 6-5.
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book.book Page 181 Thursday, June 3, 2010 4:35 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 55. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
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book.book Page 183 Thursday, June 3, 2010 4:35 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-33i55). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 185 Thursday, June 3, 2010 4:35 PM Index B batteries troubleshooting, 154 battery troubleshooting the RAID card battery, 163 battery (system) replacing, 130 blank hard drive, 80 power supply, 89 C cabling optical drive, 85 CD drive troubleshooting, 161 CD/DVD drive See optical drive.
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book.book Page 187 Thursday, June 3, 2010 4:35 PM M memory troubleshooting, 157 memory key connector (USB), 102 memory modules (DIMMs) configuring, 92 installing, 95 removing, 97 messages error messages, 56 status LCD, 23 system, 39 warning, 52 microprocessor See processor.
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book.book Page 188 Thursday, June 3, 2010 4:35 PM memory modules, 97 power supply, 88 power supply blank, 89 processor, 123 SAS backplane board, 132 SAS controller, 113 system board, 143 Removing the Processor Board, 143 replacing power supply, 89 system battery, 130 setup password, 71 slots See expansion slots.
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