Dell™ PowerEdge™ R805 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup 12 . . . . . . . . . . 14 . . . . . . . . . . . . 17 Back-Panel Features and Indicators . . . . . . . . . . 18 . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . 21 Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages . . . . . . . . . . . . .
2 Using the System Setup Program . . . . . . 47 . . . . . . . . . . 47 . . . . . . . . . . 47 . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . . . . . . . . 48 Entering the System Setup Program . Responding to Error Messages Using the System Setup Program System Setup Options Main Screen . . . . . . . . . . . . 51 . . . . . . . . . . . . . . 52 Memory Information Screen CPU Information Screen Integrated Devices Screen . . . . . . . . . . . . .
Opening and Closing the System . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . . 71 . . . . . . . . . . . . . . . . . 71 . . . . . . . . . . . . . . . . . . . . . . . 72 Opening the System Closing the System Hard Drives Removing a Drive Blank . . . . . . . . . . . . . . 73 Installing a Drive Blank . . . . . . . . . . . . . . 73 . . . . . . . . . 74 . . . . . . . . . . 74 . . . . . . . . . . . . .
Configuring the Boot Device . . . . . . . . . . . . . . Internal USB Memory Key Connector . . . . . . . . . . Installing the Optional Internal USB Memory Key . . . . . . . . . . . . Expansion Cards 89 . . . . . . . . . . . . . . . . . . . . . 91 . . . . . . 91 . . . . . . . . . . . . 91 . . . . . . . . . . . 92 . . . . . . . . . . . . . . . . . . . . . 94 Installing an Expansion Card Removing an Expansion Card Removing the Memory Module Cooling Shrouds . . . . . . . . . . . . . . . . . . .
LOM Daughter Card . . . . . . . . . . . . . . . . . . . 107 Removing the LOM Daughter Card . . . . . . . . 107 Replacing the LOM Daughter Card . . . . . . . . 109 . . . . . . . . . . . . . . . . . . . . . . 109 Optical Drive . . . 109 . . . . . . . . . . . . . 110 Removing the Optical Drive from the System Installing the Optical Drive Removing the Optical Drive From the Optical Drive Tray . . . . . . . . . . . . . . . . . . . . . . 112 . . . . 113 . . . . . . . . . . . . . . . . . . .
Control Panel Assembly (Service-only Procedure) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 . . . . . . . 133 . . . . . . . . 133 Removing the System Board . . . . . . . . . . . . 133 Installing the System Board . . . . . . . . . . . . 136 Removing the Control Panel Assembly . Installing the Control Panel Assembly System Board (Service-only Procedure) 4 Troubleshooting Your System . . . . . . . . Safety First—For You and Your System Start-Up Routine 137 . . . . . . . .
Troubleshooting System Cooling Problems . Troubleshooting a Fan . . . . . . 149 . . . . . . . . . . . . . . . 149 Troubleshooting System Memory Troubleshooting an SD Card or Internal USB Key Troubleshooting an Optical Drive . . . . 152 . . . . . . . . . . . 153 Troubleshooting an External Tape Drive Troubleshooting a Hard Drive . . . . . . . . 154 . . . . . . . . . . . . . . 155 Troubleshooting a SAS Controller Daughter Card . . . . . . . . . . . . . . . . . . . . . .
6 Jumpers and Connectors System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Board Connectors . . . . . . . . . . . . . . . . SAS/SATA Backplane Board Connectors Sideplane Board Connectors Contacting Dell 167 170 . . . . . . . . . . . . . . 172 Disabling a Forgotten Password Getting Help . 165 . . . . . . . . Expansion-Card Riser-Board Components and PCIe Buses . . . . . . . . . . . . . . . . . . . 7 165 . . . . . 172 . . . . . . . . . . . . 174 . . . .
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description This keystroke enters the SAS Configuration Utility. See your SAS controller User’s Guide for more information. If you have the optional battery-cached SAS RAID controller, this keystroke enters the RAID configuration utility. For more information, see the documentation for your SAS controller card.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. 1 Front-Panel Features and Indicators 2 3 4 5 6 7 Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon 8 Description The power-on indicator lights when the system power is on.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector 4 LCD panel Icon Description Provides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive-activity indicator and the drive-status indicator. See Figure 1-2. In RAID configurations, the drivestatus indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the drive-status indicator is off. Figure 1-2.
by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern. NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off. Table 1-3.
Figure 1-3. Back-Panel Features and Indicators 1 17 a. 2 16 15 14 3 13 12 5 4 11 10 9 8 6 7 1 PCIe slot 1 2 PCIe slot 2 3 PCIe slot 3 4 PCIe slot 4 5 power supply bay 1 (PS1) 6 power supply bay 2 (PS2) 7 system identification button 8 system status indicator 9 system status indicator connector 10 LOM4 connector (Gb/10Gb)a 11 LOM3 connector (Gb/10Gb)a 12 LOM2 connector (Gb) 13 LOM1 connector (Gb) 14 2.
• Always attach external devices while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). For information about individual connectors, see "Jumpers and Connectors" on page 165. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 47.
Figure 1-4. Redundant Power Supply Indicators 1 2 3 1 power supply status (DC out is operational) 3 AC line status (AC in is operational) 2 power supply fault NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-5 lists the NIC indicator codes. Figure 1-5.
Table 1-5. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received. LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.
Table 1-6. LCD Status Messages Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that This message is for can be defined by the user in information only. the System Setup program. You can change the The SYSTEM NAME system ID and name in displays under the following the System Setup conditions: program. See "Using the • The system is powered on. System Setup Program" on page 47. • The power is off and active errors are displayed.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1218 PCI Rsr 5V PwrGd The 5V voltage regulator on See "Getting Help" on the PCI riser has failed. page 175. E121A 8V PwrGd 8V voltage regulator has failed. Recycle power to the system or clear the SEL. If the problem persists, see "Getting Help" on page 175. E121D 1.2V VM Dual PwrGd 1.2V voltage regulator for the VM dual signal has failed. Recycle power to the system or clear the SEL.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1232 VDD 12V PS# PwrGd The specified power supply has failed or has been removed from the bay while the system was on. If removed, reinsert the power supply into the bay and reconnect to power. For component failures, see "Getting Help" on page 175. E123B LOM Mezz PwrGd Voltage regulator for the LOM daughter card has failed. Recycle power to the system or clear the SEL.
Table 1-6. Code LCD Status Messages (continued) Text E1414 CPU # Thermtrip Causes Corrective Actions Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems" on page 149. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 160.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 175. E1421 CPU Init The system BIOS has reported a processor initialization error. See "Getting Help" on page 175. E1422 CPU Machine Chk The system BIOS has reported a machine check error. See "Getting Help" on page 175.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1624 PS Redundancy The power supply subsystem See "Troubleshooting is no longer redundant. If Power Supplies" on the last supply fails, the page 147. system will go down. E1625 PS AC Current Power source is out of acceptable range. Check the AC power source. E1710 I/O Channel Chk The system BIOS has reported an I/O channel check. See "Getting Help" on page 175.
Table 1-6. Code LCD Status Messages (continued) Text E1712 PCI SERR B## D## F## Causes Corrective Actions The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 158. PCI SERR Slot The system BIOS has # reported a PCI system error on a component that resides in the specified slot.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has See "Troubleshooting a experienced a rebuild abort. Hard Drive" on page 155. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive has Information only. been removed from the system. E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or disconnected.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E1B01 USB# Overcurrent Device plugged in the specified USB port caused an overcurrent condition. Reseat the device cable. If the problem persists, replace or remove the device. E2010 No Memory No memory is installed in the system. Install memory. See "Installing Memory Modules" on page 117. E2011 Mem Config Err Memory detected, but is not See "Troubleshooting configurable.
Table 1-6. Code LCD Status Messages (continued) Text E201C SMI Init Causes Corrective Actions System management interrupt (SMI) initialization failure. See "Getting Help" on page 175. E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 175. E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System Memory" on page 150. If problem persists, see "Getting Help" on page 175. Dell remote access controller (DRAC) configuration failure.
Table 1-6. Code LCD Status Messages (continued) Text Causes Corrective Actions E2111 SBE Log Disable DIMM # The system BIOS has See "Troubleshooting disabled memory single-bit System Memory" on error (SBE) logging, and will page 150. not resume logging further SBEs until the system is rebooted. "#" represents the DIMM implicated by the BIOS. E2112 Mem Spare DIMM # The system BIOS has spared See "Troubleshooting the memory because it has System Memory" on determined that the page 150.
Table 1-6. Code LCD Status Messages (continued) Text I1916 Video Off in ## (LCD lights with a blue or amber background.) W1228 ROMB Batt < 24hr Causes Corrective Actions The video will be turned off Information only. in xx seconds by the RAC remote user. Warns predictively that the RAID battery has less than 24 hours of charge left. Replace RAID battery. See "RAID Battery" on page 87. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 177.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system.
Table 1-7. System Messages Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a failed DIMM) so that node interleaving cannot be supported. The system will run but with reduced functionality. Ensure that the memory modules are installed in a configuration that supports node interleaving.
Table 1-7. System Messages (continued) Message Causes Error: Incorrect memory configuration The DIMM group for CPU n See "General Memory is incorrectly configured and Module Installation caused the system to halt. Guidelines" on page 114 for memory configuration information. If the problem persists, see "Troubleshooting System Memory" on page 150. CPU n !!*** Error: Remote Access Controller initialization failure *** RAC virtual USB devices may not be available...
Table 1-7. System Messages (continued) Message Causes Corrective Actions Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install either the internal SAS controller in the dedicated slot. Keyboard Controller failure Faulty keyboard controller; faulty system board See "Getting Help" on page 175.
Table 1-7. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an SD Card or Internal USB Key" on page 152 and "Troubleshooting a Hard Drive" on page 155. See "Using the System Setup Program" on page 47 for information on setting the order of boot devices.
Table 1-7. System Messages (continued) Message Causes PCIe Degraded Faulty system board or riser Link Width Error: board. Embedded device Corrective Actions See "Getting Help" on page 175. Expected Link Width is n Actual Link Width is n The specified PCIe device is PCIe Degraded Link Width Error: faulty or improperly installed. Integrated device Expected Link Width is n Actual Link Width is n For a SAS controller daughter card, reseat the card in the dedicated PCIe connector.
Table 1-7. System Messages (continued) Message Causes PCIe Training Error: Slot n Faulty or improperly installed Reseat the PCIe card in the PCIe card in the specified specified slot number. See slot. "Expansion Cards" on page 91. If the problem persists, see "Getting Help" on page 175. Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location.
Table 1-7. System Messages (continued) Message Causes Corrective Actions ROM bad checksum = address Expansion card improperly installed or faulty. Reseat the expansion card(s). Ensure that all appropriate cables are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards" on page 158. Sector not found Faulty hard drive, USB device, or. USB medium.
Table 1-7. System Messages (continued) Message Causes Corrective Actions Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program" on page 47. If the problem persists, replace the system battery. See "System Battery" on page 125. Timer chip Faulty system board. counter 2 failed See "Getting Help" on page 175. Microprocessor(s) is not supported by the system.
Table 1-7. System Messages (continued) Message Causes Corrective Actions Warning! No micro Micro code update failed. code update loaded for processor n Update the BIOS firmware. See "Getting Help" on page 175. Warning: One or Faulty or improperly seated more faulty DIMMs memory module(s) used by found on CPUn CPUn. See "Troubleshooting System Memory" on page 150. Warning: The installed memory configuration is not optimal.
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message will warn you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
About Your System
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Sets the time on the system's internal clock.
Table 2-2. System Setup Program Options (continued) Option Description Memory Information Displays a screen to view memory information and to configure certain memory features. See Table 2-3. CPU Information Displays information related to microprocessors (speed, cache size, and so on). See Table 2-4. Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network.
Table 2-2. System Setup Program Options (continued) Option Description Embedded Server Management Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string. System Security Displays a screen to configure the system password and setup password features. See Table 2-7. For further information, see "Using the System Password" on page 59 and "Using the Setup Password" on page 62.
Table 2-3. Memory Information Screen (continued) Option Description Redundant Memory (Disabled default) Enables or disables the redundant memory feature. When set to Spare Mode, the first rank of memory on each DIMM is reserved for memory sparing. See "Memory Sparing Support" on page 116. Redundant memory feature is disabled if the Node Interleaving field is enabled. Node Interleaving If this field is enabled, memory interleaving is supported if a symmetric memory configuration is installed.
Table 2-4. CPU Information Screen (continued) Option Description Virtualization Technology (Enabled default) NOTE: Disable this feature if your system will not be running virtualization software. Displays when the processors support Virtualization Technology. Enabled permits virtualization software to use Virtualization Technology incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology.
Additionally, for Microsoft® Windows® operating systems, you will need to install the AMD PowerNow!™ driver to enable this feature. The driver is available on the Dell OpenManage™ Service and Diagnostic CD provided with your system, and at support.dell.com. Integrated Devices Screen Table 2-5 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-5.
Table 2-5. Integrated Devices Screen Options (continued) Option Description OS Watchdog Timer (Disabled default) NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification. Sets a timer that monitors the operating system for activity and aids in recovery if the system stops responding. When this field is set to Enabled, the operating system is allowed to initialize the timer.
System Security Screen Table 2-7 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-7. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: See "Using the System Password" on page 59 for instructions on assigning a system password and using or changing an existing system password.
Table 2-7. System Security Screen Options (continued) Option Description TPM Security (Off default) Sets the reporting of the Trusted Platform Module (TPM) in the system. When set to Off (default), presence of the TPM is not reported to the operating system. When set to On with Pre-boot Measurements, the system reports the TPM to the operating system and stores the pre-boot measurements (compliant with Trusted Computing Group standards) to the TPM during POST.
Table 2-7. System Security Screen Options (continued) Option Description Power Button (Enabled default) Turns system's power off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. The button is enabled in the System Setup program. When disabled, the button can only turn on system power. NOTE: You can still turn on the system by using the power button, even if the Power Button option is set to Disabled.
System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system. If your data requires more security, use additional forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.
When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password: 1 Verify that the Password Status option is set to Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password.
To leave the password security enabled: 1 Turn on or reboot your system by pressing . 2 Type your password and press . To disable the password security: 1 Turn on or reboot your system by pressing . 2 Type your password and press . When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing , type your password and press at the prompt.
5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the key combination to restart the system, and then repeat steps 2 through 5. Using the Setup Password Assigning a Setup Password You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled.
If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password). NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes.
• Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST.
Installing System Components This section describes how to install the following system components: • Front bezel • Hard drives and hard-drive carriers • Power supplies • Internal SD card • System fans • SAS controller daughter card • RAID battery • Internal USB memory key • Expansion cards • Cooling shrouds • Fan brackets • Expansion-card risers • RAC card • LOM daughter card • Optical drive • System memory • Processors • System battery • Sideplane board • SAS/SATA ba
Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T-10 Torx driver • Wrist grounding strap Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-1.
The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. Each expansion-card riser accommodates one full-length and one half-length PCIe expansion card. The system provides space for an optional optical drive. The optical drive connects to the SATA controller on the system board. For more information, see "Optical Drive" on page 109.
Figure 3-2. Control Panel LCD With Bezel Installed 2 1 1 bezel 2 control panel LCD Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Press the tab at the left end of the bezel. 3 Rotate the left end of the bezel away from the system to release the right end of the bezel. 4 Pull the bezel away from the system. See Figure 3-3.
Figure 3-3. Removing the Front Bezel 2 1 1 bezel lock 2 bezel Replacing the Front Bezel To replace the front bezel, perform the above steps in reverse. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Opening the System To upgrade or troubleshoot the system, remove the system cover to gain access to internal components. 1 Unless you are installing a hot-plug component such as a cooling fan or power supply, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 To remove the system cover, turn the latch release lock counter-clockwise to the unlocked position. See Figure 3-4. 3 Lift up on the latch on top of the system. See Figure 3-4.
Figure 3-4. Removing the Cover 1 2 3 1 latch 3 alignment J hooks 2 latch release lock Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system's internal hard-drive bays. Your system features up to two 2.5-inch SAS or SATA hard drives. All drives connect to the system board through the SAS/SATA backplane board. See Figure 6-3. Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays.
NOTE: All installed drives must be either SAS or SATA. Mixed drive configurations are not supported. NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS/SATA backplane board. You may need to use different programs than those provided with the operating system to partition and format SAS or SATA hard drives. NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.
Removing a Hot-Plug Hard Drive 1 Remove the front bezel, if attached. See "Removing the Front Bezel" on page 69. 2 From the RAID management software, prepare the drive for removal and wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS controller documentation for information about hot-plug drive removal. If the drive has been online, the green activity/fault indicator will flash as the drive is powered down.
Figure 3-5. Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 3 drive carrier release handle 2 drive carrier 3 Install the hot-plug hard drive. a Open the handle on the hard-drive carrier. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in step 1.
Replacing a Hard-Drive Carrier Two versions of hard-drive carriers are used with your system. The version for SATA hard drives has a single set of (four) mounting holes on the side rails. The second version, called a SAS/SATAu hard-drive carrier, has an extra four mounting holes to enable either a "SAS" and "SATAu" mounting position. When using the SAS/SATAu hard-drive carrier, observe these rules with regard to your system: • Use only SAS hard drives with SAS/SATAu drive carriers.
Figure 3-6. Installing a SAS Hard Drive Into a SAS/SATAu Drive Carrier 3 2 1 1 screws (4) 3 hard drive 2 drive carrier Power Supplies Your system supports one or two power supplies rated at an output of 700 W. If only one power supply is installed, it must be installed in the left power supply bay (PS1). If two power supplies are installed, the second power supply provides hot-pluggable power redundancy.
NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay in a non-redundant configuration. See "Installing the Power Supply Blank" on page 80. Removing a Power Supply NOTICE: The system requires one power supply to operate the system normally. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on.
Figure 3-7. Removing and Installing a Power Supply 1 2 3 1 locking tab 3 power-supply handle 2 cable retention bracket Replacing a Power Supply 1 With the power-supply handle in the extended position, slide the new power supply into the chassis. See Figure 3-7. 2 Rotate the handle down until it is completely flush with the power-supply faceplate and the orange snap engages. See Figure 3-7. 3 Connect the power cable to the power supply.
c Plug the other end of the cable into a power distribution unit (PDU) or power outlet. NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply and determine whether it is working properly. The power supply status indicator will turn green to signify that the power supply is functioning properly. See Figure 1-4.
3 Locate the SD card at the top of riser 1, push down on the card to release it, and pull the card from the card slot. See Figure 3-8. 4 Close the system. See "Closing the System" on page 71. Figure 3-8. Removing or Installing an Internal SD Card 3 2 1 1 riser 1 3 SD card 2 SD card slot (SD connector) Installing the SD Card 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System" on page 71. 3 Locate the SD card slot at the top of riser 1 and insert the contact-pin end of the card into the slot with the label on the card facing outward from the riser. See Figure 3-8. NOTE: The slot is keyed to ensure correct insertion of the card. 4 Press down on the card to lock it into the slot. 5 Close the system. See "Closing the System" on page 71.
Figure 3-9. Removing and Installing a Cooling Fan 2 3 1 4 1 fan 1 2 fan 4 3 fan release handle 4 fan bracket Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-9. 2 Close the system. See "Closing the System" on page 71.
SAS Controller Daughter Card Your system includes a dedicated slot on the sideplane for an internal SAS controller daughter card that provides the SAS storage subsystem for your system’s internal hard drives. The controller supports either all-SAS or allSATA hard drive configurations and also enables you to set up the hard drives in RAID configurations as supported by the version of the SAS controller included with your system.
Figure 3-10. Installing a SAS Controller Daughter Card 4 3 2 5 1 6 7 8 1 SAS controller daughter card 2 sideplane 3 SAS controller daughter card socket 4 release tab 5 RAID battery connector (batterycached SAS RAID controller only) 6 cutout 7 SAS cable (1) 8 SAS connector(s) (1 or 2) (only SAS 0 used) 5 Attach one end of the interface cable to connector 0 on the SAS controller and the other end to the backplane SAS connector. See Figure 3-11.
Figure 3-11. SAS Controller Daughter Card Cabling 2 3 1 4 1 SAS controller daughter card 2 SAS 0 connector 3 SAS_A connector (below BKPLN connector) 4 SAS cable (1) 6 For battery-cached SAS RAID controllers, install the RAID battery. See "Installing a RAID Battery" on page 87. Removing a SAS Controller Daughter Card 1 Disconnect the SAS cable from the SAS controller daughter card. 2 Press down on the blue release tab and push the SAS controller daughter card out of the sideplane connector.
RAID Battery The information in this section applies only to systems with the optional battery-cached SAS controller daughter card. Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-12. 2 Locate the battery bay to the right of the SAS daughter card on top of the hard drive bays.
Figure 3-12. Installing a RAID Battery 2 3 1 4 1 RAID battery connector (RAID_BATT) 2 battery carrier 3 RAID battery 4 chassis battery carrier slot (2) Configuring the Boot Device NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller.
Internal USB Memory Key Connector The system provides an internal USB connector located on the expansioncard riser 2 board for use with a USB flash memory key (see Figure 6-4). The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program.
Figure 3-13.
Expansion Cards The system supports up to four PCI Express (PCIe) expansion cards. • • Expansion-card riser 1 provides two slots: – Slot 1 is a full-length PCIe x8-lane expansion slot. – Slot 2 is a half-length PCIe x4-lane expansion slot. Expansion-card riser 2 provides two slots: – Slot 3 is a full-length PCIe x8-lane expansion slot. – Slot 4 is a half-length PCIe x8-lane expansion slot. The expansion card slots are on separate buses.
2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 71. 4 Open the expansion-card guide latch and remove the filler bracket at the back of the system. See Figure 3-14. 5 Install the expansion card: a If the expansion card is full length, align its front edge with the front card guide. See Figure 3-14.
Figure 3-14. Removing or Installing an Expansion Card 3 4 2 5 1 1 front card guide 2 expansion card 3 expansion-card connector 4 card-edge connector 5 expansion-card guide latch 4 Remove the expansion card: a Open the expansion-card latch at the back of the system chassis. See Figure 3-14. b Grasp the expansion card by its top corners, and carefully pull the card from the expansion-card connector.
5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also aid in proper cooling and airflow inside the system. 6 Close the system. See "Closing the System" on page 71.
Figure 3-15.
Removing the Processor Cooling Shroud 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 71. 3 Detach and remove the two memory module cooling shrouds on each side of the processor cooling shroud. 4 Remove the expansion cards from expansion-card riser 2. See "Removing an Expansion Card" on page 92. 5 Remove expansion-card riser 2.
Fan Brackets Removing the Fan Brackets CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 71.
Figure 3-16. Removing and Installing the Processor Fan Bracket 2 1 1 release latch 2 fan bracket Replacing the Fan Bracket 1 Lower the fan bracket down onto the bracket base so that the tabs and hooks under the bracket fit correctly into the bracket base. See Figure 3-16. 2 With the bracket properly engaged, slide the bracket to lock it in place. 3 Replace the fans in the fan bracket. See "Replacing a Cooling Fan" on page 83. 4 Reinstall the cooling shrouds. See "Cooling Shrouds" on page 94.
Expansion-Card Risers Removing Expansion-Card Riser 1 CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTE: You must remove all expansion cards from the expansion-card riser before removing the riser from the system.
Figure 3-17.
Removing Expansion-Card Riser 2 CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTE: You must remove all expansion cards from the expansion-card riser before removing the riser from the system.
Figure 3-18. Removing and Replacing Expansion-Card Riser 2 2 3 1 4 1 expansion-card riser 2 2 release latches (2) 3 pin collars (2) 4 mounting pins (2) Removing the Riser 2 Board From the Expansion-Card Bracket 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 71. 3 Remove any expansion cards from the expansion-card riser 2. See "Removing an Expansion Card" on page 92.
Figure 3-19. Removing and Replacing the Riser 2 Board 1 2 5 4 1 expansion-card bracket 2 riser 2 board 3 Phillips screw 4 tab slot (4) 5 tab hook (4) 3 5 Remove the expansion-card riser board: a Using a Phillips screwdriver, remove the securing screw from the assembly. See Figure 3-19. b Slide the riser board off of the four securing tab hooks. c Lift the riser board from the bracket.
3 Using a Phillips screwdriver, secure the board with the Phillips screw. 4 Reinstall expansion-card riser 2. See "Replacing Expansion-Card Riser 2" on page 101. 5 Install all expansion cards in the expansion-card slots. See "Installing an Expansion Card" on page 91. 6 Close the system. See "Closing the System" on page 71. RAC Card The optional Remote Access Controller (RAC) provides a set of advanced features for managing the server remotely.
Figure 3-20. Removing and Installing a RAC Card 3 4 2 1 5 7 6 1 standoff holes (2) 2 RAC-card connectors (2) 3 RAC-card cables (2) 4 RAC card 5 support standoff 6 cutout 7 retention standoffs (2) 6 Pull back slightly on one of the blue retention standoff tabs and gently work the edge of RAC card off of the standoff. Repeat for the other retention standoff. 7 Angle the free end of the RAC card up and pull the card away from the support standoff.
8 If you are not replacing the RAC card, disconnect and remove the ribbon cables from the system board and insert the plastic filler plug in the system back panel. NOTICE: When detaching the RAC cables from the system board, squeeze the metal ends of the cable connectors and gently work the connector out of the socket. Do not pull on the cable to unseat the connector. Doing so can damage the cable. 9 Reinstall expansion-card riser 1. See "Replacing Expansion-Card Riser 1" on page 99.
8 Align the front edge of the RAC card with the two front plastic retention standoffs and press down the side of the card until it is fully seated on the standoffs. See Figure 3-20. When the front of the card is fully seated, the plastic standoff snaps over the edge of the card. 9 Connect the two short ribbon cables to the RAC card and the system board.
Figure 3-21. Installing and Removing a LOM Daughter Card 3 4 2 1 5 6 1 retention standoff (2) 2 LOM daughter card connector 3 retention standoff holes (2) 4 LOM daughter card 5 support standoff 6 cutout 3 Remove all expansion cards from expansion-card riser 2. See "Removing an Expansion Card" on page 92. 4 Pull back slightly on the two blue retention standoff tabs at the front edge of the card and gently work the edge of LOM card off of the standoffs.
Replacing the LOM Daughter Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Angle the LOM card so that its NIC connectors are positioned toward the back-panel LOM card opening.
4 To remove the optical drive, pull up on the blue release tab at the back of the optical drive tray and push the tray out of the system. See Figure 3-24. Installing the Optical Drive 1 Align the optical drive tray with its opening in the front panel. See Figure 3-22. 2 Slide in the drive tray until the tray snaps into place. 3 Connect the optical drive cable to the back of the drive tray.
Figure 3-22.
Figure 3-23. Cabling the Optical Drive 2 3 1 4 5 6 1 SATA connector (SATA_A) on system board 2 SATA interface cable 3 routing tabs in chassis side wall 4 optical-drive SATA connector 5 optical drive power cable 6 CD_PWR connector on backplane Removing the Optical Drive From the Optical Drive Tray Pull outward on the tab at the back of the carrier on the left side and simultaneously pull up on the left side of the optical drive to separate the drive from the tray. See Figure 3-24.
Figure 3-24. Removing and Installing the Optical Drive in the Optical Drive Carrier 1 2 1 optical drive 2 optical drive carrier Installing an Optical Drive Into the Optical Drive Tray 1 With the optical drive at a slight angle to the drive tray, lower the right side of the optical drive down onto the right side of the drive tray. See Figure 3-24. 2 Lower the left side of the optical drive and press the drive down into the tray until it snaps into place.
System Memory You can upgrade your system memory to a maximum of 128 GB by installing 667-MHz registered parity DDR2 memory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, 4-GB, or 8-GB single- or dual-ranked modules (quadranked modules are not supported). The memory sockets are located on the system board under the memory module cooling shrouds and are split into two separate groups of eight sockets each. Each eight-socket group is adjacent to its respective processor.
Table 3-1 shows the available memory configurations following these guidelines. Table 3-1.
Memory Sparing Support Memory sparing is supported in systems that have one of the fully populated memory configurations shown in Table 3-1. The memory sparing feature must be enabled in the Memory Information screen of the System Setup program. See "Using the System Setup Program" on page 47. NOTE: The Memory sparing and node interleaving features cannot be used at the same time. To use memory sparing, you must disable the Node Interleaving option in the System Setup program.
Table 3-2. Memory Sparing Configurations DIMMs A1, A2, B1, B2 A3, A4, B3, B4 A5, A6, B5, B6 A7, A8, B7, B8 Available Memory Spared Memory 512 MB 512 MB 512 MB 512 MB 6 GB 2 GB 1 GB 1 GB 1 GB 1 GB 12 GB 4 GB 2 GB 2 GB 2 GB 2 GB 28 GB 4 GB 4 GB 4 GB 4 GB 4 GB 56 GB 8 GB 8 GB 8 GB 8 GB 8 GB 112 GB 16 GB Indicates a spared single-rank DIMM (512-MB or 1-GB). The entire capacity of this DIMM is reserved for sparing. Indicates a spared dual-rank DIMM (2-GB and higher).
6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has two alignment keys that allows you to install the memory module in the socket in only one way. Figure 3-25.
10 Close the system. See "Opening the System" on page 71. 11 (Optional) Enter the System Setup program, and check the System Memory setting on the main System Setup screen. See "Entering the System Setup Program" on page 47. The system should have already changed the value to reflect the newly installed memory. 12 If the value is incorrect, one or more of the memory modules may not be installed properly.
NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data. 7 Close the system. See "Closing the System" on page 71. Integrated NIC TOE The TCP/IP Offload Engine (TOE) functionality of the system’s integrated NIC is activated by the LOM NIC hardware key installed in the TOE_KEY socket on the system board (see Figure 6-2.
7 Remove the processor cooling shroud. See "Removing the Processor Cooling Shroud" on page 96. NOTICE: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 8 Using a #2 Phillips screwdriver, loosen one of the two heat-sink retention screws. See Figure 3-26. 9 Wait 30 seconds for the heat sink to loosen from the processor. 10 Loosen the other heat-sink retention screw.
Figure 3-26. Installing and Removing the Heat Sink 2 1 1 heat sink 2 heat-sink retention screws (2) 13 Rotate the processor shield upward and out of the way. 14 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
Figure 3-27. Installing and Removing a Processor 2 1 3 6 4 5 1 notch in processor (2) 2 processor 3 socket-release lever 4 ZIF socket 5 processor shield 6 socket key (2) Installing a Processor 1 Unpack the new processor. 2 Align the processor with the socket keys on the ZIF socket. See Figure 3-27. 3 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn it on.
NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. c Close the processor shield. See Figure 3-27. d When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-27. 4 Install the heat sink. a Using a clean lint-free cloth, remove the thermal grease from the heat sink removed from the old processor.
System Battery The system battery is a 3.0-volt (V), coin-cell battery. Replacing the System Battery CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
13 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 175 for instructions on obtaining technical assistance. Sideplane Board Removing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-29.
SAS/SATA Backplane Board Removing the SAS/SATA Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-30. SAS/SATA Backplane Board Removal 3 4 2 5 1 6 7 1 drive carrier 2 SAS backplane board release pin 3 SAS/SATA backplane board 4 power cable from system board 5 optical drive power connector 6 securing slots (7) 7 securing tabs (7) Installing the SAS/SATA Backplane Board 1 Position the SAS/SATA backplane board so that the securing tabs on the chassis are fully inserted into the securing slots on the backplane board. See Figure 3-30.
4 Reconnect the power cable to the backplane board. 5 If applicable, reconnect the optical drive power cable to the backplane board. See "Installing the Optical Drive" on page 110. 6 Reinstall the SAS controller daughter card. See "Installing a SAS Controller Daughter Card" on page 84. 7 Reattach the SAS controller daughter card cable. 8 Reinstall the hard drives. See "Installing a Hot-Plug Hard Drive" on page 74. NOTE: Reinstall the hard drives in the same drive bays from which they were removed.
Figure 3-31. Control Panel Removal 5 4 3 6 2 7 1 1 display module label 2 display module securing screws (2) 3 display module 4 display module cable 5 control panel cable 6 control-panel circuit board securing screws (3) 7 control panel circuit board 5 Disconnect the display module cable from the control panel board. See Figure 3-31. 6 Remove the three screws that secure the control panel board to the system chassis and remove the board. See Figure 3-31.
7 Remove the display module: a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label. b Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis. c Remove the display module from the chassis cutout. Installing the Control Panel Assembly 1 Insert the display module into the chassis cutout and secure with the two Torx screws. 2 Affix the display module label to the display module.
3 If applicable, remove any expansion cards. See "Removing an Expansion Card" on page 92. 4 Remove the power supplies. See "Removing a Power Supply" on page 78. 5 Remove the expansion-card risers. See "Expansion-Card Risers" on page 99. 6 Remove the cooling shrouds. See "Removing the Memory Module Cooling Shrouds" on page 94. 7 Remove the cooling fans. See "Removing a System Fan" on page 82. 8 Remove the fan brackets. See "Removing the Fan Brackets" on page 97. 9 Remove the LOM daughter card.
16 Remove the system board: a Pull the system-board tray riser release pin. See Figure 3-32. b While pulling the release pin, slide the system-board tray toward the front of the chassis. c Lift up the system-board tray and remove it from the chassis. Figure 3-32.
Installing the System Board 1 Lower the system-board tray until the tray sits flat on the bottom of the chassis. 2 Align the back connectors on the system board with the cutouts in the back of the chassis, and ensure the system-board tray is square with the chassis so that the securing tabs on the chassis fully insert into systemboard securing slots. See Figure 3-32. 3 Slide the system-board tray toward the back of the chassis until it locks into position. 4 Replace the sideplane.
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 143. The CD drive activity indicator. See "Troubleshooting an SD Card or Internal USB Key" on page 152. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 155. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 175.
Table 4-2. IRQ Assignment Defaults (continued) IRQ Line Assignment IRQ7 Reserved IRQ8 Real-time clock IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12 Reserved IRQ13 Math coprocessor IRQ14 IDE CD drive controller IRQ15 Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device).
3 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector. To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again.
4 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 161. If the problem is not resolved, see "Getting Help" on page 175. Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 161. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage.
Action 1 Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configured appropriately for any applications you are using. See "Using the System Setup Program" on page 47. 2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 161.
Troubleshooting a USB Device Problem • System message indicates a problem with a USB device. • Device connected to a USB port is not operating properly. Action 1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 47. 2 Turn off the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4 Turn on the system and the reconnected device.
2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 21. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC's documentation. • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 70.
Troubleshooting a Damaged System Problem • System was dropped or damaged. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening and Closing the System" on page 70.
Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 161. 2 Locate the faulty power supply.
Troubleshooting System Cooling Problems Problem • Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: • Ambient temperature is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow. • An individual cooling fan has failed. See "Troubleshooting a Fan" on page 149. Troubleshooting a Fan Problem • System-status indicator is amber.
4 Ensure that the faulty fan is fully seated in the fan bracket and attached to the power connector. See "System Fans" on page 82. NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly. 5 If the problem is not resolved, install a new fan. See "System Fans" on page 82. If the replacement fan is working properly, close the system. See "Opening and Closing the System" on page 70. If the replacement fan does not operate, see "Getting Help" on page 175.
3 Turn on the system and attached peripherals and, as the system boots, note the messages on the screen. If an error message appears indicating a fault with a specific memory module, go to step 12. If you receive any other system message that indicates a nonspecific memory problem, continue to the next step. 4 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 47. Make any changes to the memory settings, if needed.
14 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Otherwise, swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good. See "Installing Memory Modules" on page 117. 15 Close the system. See "Closing the System" on page 71. 16 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, proceed to the next step. 7 Repeat step 2 and step 3. 8 Insert a different SD card or USB key that you know works properly. 9 Close the system. See "Opening and Closing the System" on page 70. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 175.
8 Close the system. See "Opening and Closing the System" on page 70. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 175.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 9 Open the system. See "Opening and Closing the System" on page 70. 10 Reseat the SAS or SCSI controller card in the expansion card slot. 11 Close the system.
3 If you are experiencing problems with multiple hard drives, skip to step 8. For a problem with a single hard drive, continue to the next step. 4 Turn off your system, reseat the hard drive, and restart the system. 5 If your system has the optional battery-cached SAS RAID controller daughter card, perform the following steps. a Restart the system and press to enter the host adapter configuration utility program.
d Verify that the SAS cables are securely seated in their connectors. e Verify that the power connectors on the SAS/SATA backplane(s) are securely seated in their connectors. f Close the system. See "Closing the System" on page 71. g Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 175.
4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. 5 Remove the bezel. See "Removing the Front Bezel" on page 69. 6 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 7 Open the system. See "Opening and Closing the System" on page 70. 8 Ensure that the controller card is firmly seated in its connector. See "SAS Controller Daughter Card" on page 84.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using the System Setup Program" on page 47. 2 Open or remove the bezel. See "Front Bezel" on page 68.
b Open the system. See "Opening and Closing the System" on page 70. c Reinstall one of the expansion cards. d Close the system. See "Opening and Closing the System" on page 70. e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 175. Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • Front-panel status LCD indicates a problem with the processors or system board. • A heat sink is not installed for each processor.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system.
Table 5-1. System Diagnostics Testing Options (continued) Testing Option Function Custom Test Tests a particular device. Information Displays test results. Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 164 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test. • Configuration — Displays basic configuration information about the currently selected device.
Jumpers and Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. This section provides specific information about the system jumpers and describes the connectors on the various boards in the system.
Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting NVRAM_CLR Description The configuration settings are retained at (default) system boot. The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.
Table 6-1. System Board Jumper Settings Jumper Setting PWRD_EN Description (default) The password feature is enabled. The password feature is disabled. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 177. System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors.
Figure 6-2.
Table 6-2.
Table 6-2.
Figure 6-3.
Sideplane Board Connectors See Figure 6-4 for the location and description of connectors on the sideplane board. Figure 6-4.
Figure 6-5. PCIe Expansion-Card Center Riser 1 Components 1 2 3 4 1 internal SD card slot 2 slot 1 PCIe - x8 lane width (full-length) 3 slot 2 PCIe - x8 lane width (halflength) 4 system board connector Figure 6-6.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 47. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide.
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
BIOS — Basic input/output system. Your system’s BIOS contains programs stored on a flash memory chip. The BIOS controls the following: • Communications between the processor and peripheral devices • Miscellaneous functions, such as system messages bit — The smallest unit of information interpreted by your system. blade — A module that contains a processor, memory, and a hard drive. The modules are mounted into a chassis that includes power supplies and fans. BMC — Baseboard management controller.
component — As they relate to DMI, components include operating systems, computer systems, expansion cards, and peripherals that are compatible with DMI. Each component is made up of groups and attributes that are defined as relevant to that component. COM n — The device names for the serial ports on your system. control panel — The part of the system that contains indicators and controls, such as the power button and power indicator.
directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them. DMA — Direct memory access. A DMA channel allows certain types of data transfer between RAM and a device to bypass the processor. DMI — Desktop Management Interface.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage.
group — As it relates to DMI, a group is a data structure that defines common information, or attributes, about a manageable component. guarding — A type of data redundancy in which a set of physical drives stores data and an additional drive stores parity data. See also mirroring, striping, and RAID. h — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s RAM and I/O memory addresses for devices. In text, hexadecimal numbers are often followed by h.
IRQ — Interrupt request. A signal that data is about to be sent to or received by a peripheral device travels by an IRQ line to the processor. Each peripheral connection must be assigned an IRQ number. Two devices can share the same IRQ assignment, but you cannot operate both devices simultaneously. jumper — Small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins.
LED — Light-emitting diode. An electronic device that lights up when a current is passed through it. LGA—Land grid array. A type of processor socket. Unlike the PGA, the LGA interface has no pins on the chip; instead, the chip has pads that contact pins on the system board. Linux — An operating system similar to the UNIX® operating system that runs on a variety of hardware systems.
memory module — A small circuit board containing DRAM chips that connects to the system board. memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data.
partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command. PCI — Peripheral Component Interconnect. A standard for local-bus implementation. PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack.
RAC — Remote access controller. RAID — Redundant array of independent disks. A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. See also guarding, mirroring, and striping. RAM — Random-access memory. The system’s primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you turn off your system. RAS — Remote Access Service.
serial port — An I/O port used most often to connect a modem to your system. You can usually identify a serial port on your system by its 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell™ for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk. SMART — Self-Monitoring Analysis and Reporting Technology.
system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.
VAC — Volt(s) alternating current. VDC — Volt(s) direct current. VGA — Video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot.
Windows Powered — A Windows operating system designed for use on NAS systems. For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources. XML — Extensible Markup Language.
Glossary
Index A C alert messages, 45 cabling optical drive, 109 SAS controller card, 86 B back-panel features, 18 baseboard management controller See BMC. battery (RAID) installing, 87 battery (system) replacing, 125 troubleshooting, 147 bezel, 68 blank hard drive, 73 power supply, 80 BMC configuring, 63 keystrokes, 12 boot device configuring, 88 CD/DVD drive See optical drive.
cooling shrouds installing the memory module cooling shrouds, 96 installing the processor cooling shroud, 96 removing the memory module cooling shrouds, 94 removing the processor cooling shroud, 96 cover closing, 71 opening, 71 D Dell contacting, 175 diagnostics advanced testing options, 163 testing options, 162 when to use, 162 diagnostics messages, 45 DIMMs See memory modules.
H hard drive configuring the boot device, 88 drive carrier, 76 indicator codes, 17 installing, 74 removing, 74 troubleshooting, 155 heat sink, 122 hot-plug cooling fans, 82 hard drives, 72 power supplies, 77 installing (continued) optical drive into tray, 113 PCIe expansion cards, 91 power supply blank, 80 processor, 123 processor cooling shroud, 96 RAC card, 106 RAID battery, 87 SAS controller card, 84 SAS/SATA backplane board, 130 SD card, 81 sideplane board, 127 system board, 136 USB memory key, 89 inte
LOM NIC daughter card installing, 109 removing, 107 M memory key connector (USB), 89 memory modules (DIMMs) configuring, 114 installing, 117 removing, 119 messages alert, 45 diagnostics, 45 error messages, 47 hard-drive indicator codes, 17 status LCD, 22 system, 35 warning, 45 microprocessor See processor.
processor installing, 123 removing, 120 troubleshooting, 160 upgrades, 120 PXE boot keystroke, 12 R RAC card installing, 106 removing, 104 system port, 18 RAID battery installing, 87 removing, 87 removing control panel assembly, 131 cooling fan, 82 expansion-card riser 1, 99 expansion-card riser 2, 101 fan brackets, 97 hard drive blank, 73 hard drive from a drive carrier, 76 hard drives, 74 LOM NIC daughter card, 107 memory, 119 memory module cooling shrouds, 94 optical drive, 109 optical drive from tray,
SD card installing, 81 removing, 80 troubleshooting, 152 SD card slot, 80, 173 securing your system, 56, 60 serial I/O device connector, 18 troubleshooting, 142 setup password, 62 sideplane board installing, 127 removing, 127 startup keystrokes, 12 support contacting Dell, 175 system board connectors, 167 installing, 136 jumpers, 165 removing, 133 replacing, 133 system cooling troubleshooting, 149 system messages, 35 system password, 59 system setup program CPU options, 52 entering, 47 integrated devices op
troubleshooting (continued) tape drive, 154 USB device, 143 video, 139 V video back-panel connector, 18 front-panel connectors, 14 troubleshooting, 139 U upgrades processor, 120 USB back-panel connectors, 18 front-panel connectors, 14 internal connector for memory key, 89 troubleshooting, 143 W warning messages, 45 warranty, 11 USB key troubleshooting, 152 Index 199
Index
