Owner's Manual

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Dell™ PowerEdge™ R815

Hardware Owner’s

Manual

Regulatory Model: E05S

Regulatory Type: E05S001

book.book Page 1 Wednesday, December 18, 2013 2:48 PM

Summary of content (196 pages)

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book.
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book.book Page 2 Wednesday, December 18, 2013 2:48 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010-2013 Dell Inc. All rights reserved.
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book.book Page 3 Wednesday, December 18, 2013 2:48 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 17 Setup Menu .
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book.book Page 4 Wednesday, December 18, 2013 2:48 PM Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 53 . . . . . . . . . . . . 53 Entering the System Setup Program . . . . . . . . . . . 54 Responding to Error Messages . . . . . . . . . . . 54 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . 54 . . . . . . . . . . . .
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book.book Page 5 Wednesday, December 18, 2013 2:48 PM Embedded System Management iDRAC6 Configuration Utility . . . . . . . . . . . . 70 . . . . . . . . . . . . . . 71 . . . . . 71 . . . . . . . . 73 . . . . . . . . . . . . . . . . . . 73 . . . . . . . . . . . . . . . . . . . . 73 Entering the iDRAC6 Configuration Utility 3 Installing System Components Recommended Tools . Inside the System Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 75 Removing the Front Bezel . . . . . .
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book.book Page 6 Wednesday, December 18, 2013 2:48 PM Removing the Power Supply Blank . . . . . . . . . 87 . . . . . . . . . 87 . . . . . . . . . . . . . . . . . . . . . 88 Installing the Power Supply Blank Cooling Shroud . Removing the Cooling Shroud . . . . . . . . . . . 88 Installing the Cooling Shroud . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . . . 90 . . . . . . . . . . . . . . . . . . . . .
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book.book Page 7 Wednesday, December 18, 2013 2:48 PM Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 116 Installing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 118 . . . . . . . . . . . . . . . . . 119 RAID Battery (Optional) Removing a RAID Battery. . . . . . . . . . . . . . Installing the RAID Battery . . . . . . . . . . . . . iDRAC6 Enterprise Card (Optional) . . . . . . . . . . .
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book.book Page 8 Wednesday, December 18, 2013 2:48 PM Removing the Control Panel Display Module . . . . . . . . . . . . . . . . . . 140 Installing the Control Panel Display Module . . . . . . . . . . . . . . . . . . 141 Removing the Control Panel Board . . . . . . . . 143 . . . . . . . . 144 . . . . . . . . . . . . . . . . 144 Installing the Control Panel Board System Board Assembly . . . . . 145 . . . . . . 148 . . . . . . . . 151 . . . . . . . .
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book.book Page 9 Wednesday, December 18, 2013 2:48 PM Troubleshooting an Internal USB Key . Troubleshooting an SD Card . . . . . . . . . . 162 . . . . . . . . . . . . . . 163 . . . . . . . . . . . 164 . . . . . . . . . . . . . . 165 Troubleshooting an Optical Drive . Troubleshooting a Hard Drive . . . . . . . . . 166 . . . . . . . . . . . 167 . . . . . . . . . . . . 168 Troubleshooting a Storage Controller . Troubleshooting Expansion Cards . Troubleshooting the Processors .
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book.book Page 10 Wednesday, December 18, 2013 2:48 PM Power Distribution Board Connectors. . . . . . . . . Expansion-Card Riser-Board Components and PCIe Buses . . . . . . . . . . . . . . . . . . . . . . . 181 . . . . . . . . . . . 183 . . . . . . . . . . . . . . . . . . . . . 185 Disabling a Forgotten Password. 7 Getting Help . Contacting Dell . Index 10 180 . . . . . . . . . . . . . . . . . . . . 185 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 11 Wednesday, December 18, 2013 2:48 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 53. Enters System Services, which opens the Lifecycle Controller. The Lifecycle Controller allows you to access utilities such as embedded system diagnostics.
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book.book Page 12 Wednesday, December 18, 2013 2:48 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 5 6 Item Indicator, Button, or Connector 1 Power-on indicator, power button 7 8 Icon 9 10 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.
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book.book Page 13 Wednesday, December 18, 2013 2:48 PM Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant.
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book.book Page 14 Wednesday, December 18, 2013 2:48 PM Item Indicator, Button, or Connector 9 Optical drive (optional) Icon Description One optional slim-line SATA DVD-ROM drive or DVD-RW drive. NOTE: DVD devices are data only. 10 Hard drives Up to six 2.5 inch, external hotswappable SAS, SATA, or SSD hard drives. LCD Panel Features The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention.
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book.book Page 15 Wednesday, December 18, 2013 2:48 PM Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle.
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book.book Page 16 Wednesday, December 18, 2013 2:48 PM Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. Option Description DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view and set the IP addresses of DNS servers.
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book.book Page 17 Wednesday, December 18, 2013 2:48 PM View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn. Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system.
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book.book Page 18 Wednesday, December 18, 2013 2:48 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
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book.book Page 19 Wednesday, December 18, 2013 2:48 PM Item Indicator, Button, or Connector Icon Description 1 PCIe slot 1 PCI Express (Generation 2) x8 link expansion slot (24.13 cm [9.5"] length). 2 PCIe slot 2 PCI Express (Generation 2) x4 link expansion slot (low-profile 24.13 cm [9.5"] maximum length, with a standard height bracket). 3 PCIe slot 3 PCI Express (Generation 2) x8 link expansion slot (low-profile 24.13 cm [9.5"] length).
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book.book Page 20 Wednesday, December 18, 2013 2:48 PM Item Indicator, Button, or Connector Icon Description 12 USB connectors (4) Connect USB devices to the system. The ports are USB 2.0-compliant. 13 Video connector Connects a monitor to the system. 14 Serial connector Connects a serial device to the system. 15 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card.
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book.book Page 21 Wednesday, December 18, 2013 2:48 PM Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10 or 100 Mbps. Activity indicator is green blinking Network data is being sent or received.
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book.book Page 22 Wednesday, December 18, 2013 2:48 PM Figure 1-4. Power Supply Status Indicator 1 1 power supply status indicator LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code appears on the LCD.
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book.book Page 23 Wednesday, December 18, 2013 2:48 PM Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from the display: • Clear the SEL—You can perform this task remotely, but you will lose the event history for the system.
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book.book Page 24 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E1119 Chipset # temp out of range. Check motherboard heatsinks. Chipset temperature reached a point outside the allowed range. See "Troubleshooting System Cooling Problems" on page 157. E1210 Motherboard battery failure. Check battery. CMOS battery is missing or See "Troubleshooting the the voltage is outside the System Battery" on allowable range. page 156. E1211 RAID Controller battery failure.
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book.book Page 25 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E122D Memory One of the memory voltage Regulator # regulators failed. Failed. Reseat DIMMs. Reseat the memory modules. See "Troubleshooting System Memory" on page 159. E122E On-board regulator failed. Call support. One of the on-board voltage Remove AC power to the regulators failed. system for 10 seconds and restart the system. E1243 CPU # VCORE Regulator failure. Contact Support.
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book.book Page 26 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E1414 CPU # temp Specified processor is out of exceeding acceptable temperature range. Check range. CPU heatsink. Ensure that the processor heat sinks are properly installed. See "Troubleshooting the Processors" on page 168 and "Troubleshooting System Cooling Problems" on page 157. Specified processor is missing or bad and the system is in an unsupported configuration.
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book.book Page 27 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E1421 CPU # The system BIOS reported a initialization processor initialization error. error. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. E1422 CPU # machine The system BIOS reported a check error. machine check error. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. E1610 Power Supply # (#### W) missing. Check power supply.
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book.book Page 28 Wednesday, December 18, 2013 2:48 PM Code Text Causes E1620 Power Supply Specified power supply's AC # (#### W) AC input is outside the power error. allowable range. Check PSU cables. Corrective Actions Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 157. E1624 Lost power supply redundancy. Check PSU cables. The power supply subsystem See "Troubleshooting is no longer redundant.
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book.book Page 29 Wednesday, December 18, 2013 2:48 PM Code Text E1710 I/O channel check error. Review & clear SEL. Causes Corrective Actions The system BIOS reported an I/O channel check. Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E1711 PCI parity error on Bus ## Device ## Function ##. PCI parity error on Slot #. Review & clear SEL.
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book.book Page 30 Wednesday, December 18, 2013 2:48 PM Code Text Causes E1714 Unknown The system BIOS error. Review determined there has been & clear SEL. an error in the system, but is unable to determine its origin. Corrective Actions Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. E1715 Fatal I/O The system BIOS Check the SEL for more Error.
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book.book Page 31 Wednesday, December 18, 2013 2:48 PM Code Text E171F PCIe fatal error on Bus ## Device ## Function ##. PCIe fatal error on Slot #. Review & clear SEL. Causes Corrective Actions The system BIOS reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 166.
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book.book Page 32 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E1813 Internal Dual The internal dual SD SD Module module card failed. Card # failed. Check SD card. Reseat the internal dual SD module card. E1814 Internal SD The internal dual SD Module Card # module card is writewriteprotected and cannot be protected. used. Check SD card. Change the write-protect switch setting on SD card.
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book.book Page 33 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E2010 Memory not detected. Inspect DIMMs. No memory detected in the Install memory or reseat system. the memory modules. See "Installing Memory Modules" on page 97 or "Troubleshooting System Memory" on page 159. E2011 Memory configuration failure. Check DIMMs. Memory detected, but is not See "Troubleshooting configurable. Error detected System Memory" on during memory page 159. configuration.
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book.book Page 34 Wednesday, December 18, 2013 2:48 PM Code Text Causes E2017 Timer refresh Timer refresh failure. failure. Power cycle AC. E2018 Programmable Timer error. Power cycle AC. Programmable interval timer error. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 185.
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book.book Page 35 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E201D Shutdown test BIOS shutdown test failure. failure. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. E201E POST memory BIOS POST memory test test failure. failure. Check DIMMs. See "Troubleshooting System Memory" on page 159. If the problem persists, see "Getting Help" on page 185. If the problem persists, see "Getting Help" on page 185.
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book.book Page 36 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions E2110 Multibit The memory module in slot Error on DIMM "##" has had a multi-bit ##. Reseat error (MBE). DIMM. Reseat the memory module in its socket. E2111 SBE log disabled on DIMM ##. Reseat DIMM. The system BIOS disabled memory single-bit error (SBE) logging and will not log any more SBEs until the system is rebooted. "##" represents the memory module implicated by the BIOS.
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book.book Page 37 Wednesday, December 18, 2013 2:48 PM Code Text Causes Corrective Actions W1100 CPU VCORE Regulator temp exceeding range. Check fans. The regulator temperature reached a point outside the allowed range. See "Troubleshooting System Cooling Problems" on page 157. If the problem persists, see "Getting Help" on page 185. W1102 Mem Voltage Regulator temp exceeding range. Check fans The regulator temperature reached a point outside the allowed range.
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book.book Page 38 Wednesday, December 18, 2013 2:48 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2.
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book.book Page 39 Wednesday, December 18, 2013 2:48 PM Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration has changed (for example, a memory module has failed) so that node interleaving cannot be supported. The system will run but without node interleaving. Ensure that the memory modules are installed in a configuration that supports node interleaving.
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book.book Page 40 Wednesday, December 18, 2013 2:48 PM Message Causes Alert! System fatal error during previous boot. An error caused the system to Check other system reboot. messages for additional information for possible causes. BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode.
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book.book Page 41 Wednesday, December 18, 2013 2:48 PM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores, and power rating. Ensure that the processors are properly installed. See "Processors" on page 125. CPUs with different core sizes detected! System halted. Corrective Actions CPUs with different power rating detected! System halted. Current boot mode is set to UEFI.
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book.book Page 42 Wednesday, December 18, 2013 2:48 PM Message Causes Corrective Actions Error 8602 Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Mouse or keyboard cable is loose or improperly connected. Reseat the mouse or keyboard cable. Defective mouse or keyboard. Ensure that the mouse or keyboard is operational. See "Troubleshooting a USB Device" on page 152. Gate A20 failure. Faulty keyboard controller; faulty system board.
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book.book Page 43 Wednesday, December 18, 2013 2:48 PM Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed. keyboard connector. See "Getting Help" on page 185. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
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book.book Page 44 Wednesday, December 18, 2013 2:48 PM Message Causes No boot sector on Incorrect configuration hard drive. settings in System Setup program, or no operating system on hard drive. Corrective Actions Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 53. If necessary, install the operating system on your hard drive. See your operating system documentation. No timer tick interrupt.
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book.book Page 45 Wednesday, December 18, 2013 2:48 PM Message Causes Corrective Actions Read fault. The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the optical medium, USB medium or device. Ensure that the SAS backplane, USB, or SATA cables are properly connected.
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book.book Page 46 Wednesday, December 18, 2013 2:48 PM Message Causes The amount of Memory has been added or system memory has removed or a memory changed. module may be faulty. Corrective Actions If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 159.
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book.book Page 47 Wednesday, December 18, 2013 2:48 PM Message Causes Corrective Actions TPM or TCM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. This message displays during Enter I or M to proceed. system restart after a TPM or TCM configuration command has been entered. User interaction is required to proceed. WARNING: Modifying could prevent security. TPM or TCM failure. A TPM or TCM function has See "Getting Help" on failed.
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book.book Page 48 Wednesday, December 18, 2013 2:48 PM Message Causes Unsupported CPU combination Processor(s) is not supported Install a supported processor by the system. or processor combination. See "Processors" on page 125. Unsupported CPU stepping detected. Corrective Actions Unsupported DIMM detected. The following DIMM has been disabled: x Invalid memory configuration. The system will run but with the specified memory module disabled.
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book.book Page 49 Wednesday, December 18, 2013 2:48 PM Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
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book.book Page 50 Wednesday, December 18, 2013 2:48 PM Message Causes Corrective Actions HyperTransport error caused a system reset! Please check the system event log for details! A fatal system error occurred Check the SEL for and caused the system to information that is logged reboot. during the error. See the applicable troubleshooting section in "Troubleshooting Your System" on page 151, for any faulty components specified in the SEL.
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book.book Page 51 Wednesday, December 18, 2013 2:48 PM Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
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book.book Page 52 Wednesday, December 18, 2013 2:48 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book Page 53 Wednesday, December 18, 2013 2:48 PM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program enables you to manage your system hardware and specify BIOS-level options.
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book.book Page 54 Wednesday, December 18, 2013 2:48 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
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book.book Page 55 Wednesday, December 18, 2013 2:48 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
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book.book Page 56 Wednesday, December 18, 2013 2:48 PM Option Description Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 58. SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 59. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices.
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book.book Page 57 Wednesday, December 18, 2013 2:48 PM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
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book.book Page 58 Wednesday, December 18, 2013 2:48 PM Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Hyper Transport Displays the HyperTransport link speed, and depending Technology (HT3 default) upon the system, this field may be read-only. HT3 capable systems ship with HT3 by default.
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book.book Page 59 Wednesday, December 18, 2013 2:48 PM SATA Settings Screen Option Description Embedded SATA (Off default) ATA Mode enables the integrated SATA controller. Off disables the controller. Port A (Off default) Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device.
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book.book Page 60 Wednesday, December 18, 2013 2:48 PM Integrated Devices Screen Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. (Enabled default) User Accessible USB Ports Enables or disables the user accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the internal USB port.
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book.book Page 61 Wednesday, December 18, 2013 2:48 PM PCI IRQ Assignments Screen Option Description Use the <+> and <-> keys to manually select an IRQ for a given device, or select Default to allow the BIOS to select an IRQ value at system startup. Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS.
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book.book Page 62 Wednesday, December 18, 2013 2:48 PM Power Management Screen Option Description Options are OS Control, Active Power Controller, (Active Power Controller Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power default) settings on this screen as follows: Power Management • OS Control sets the processor power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
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book.book Page 63 Wednesday, December 18, 2013 2:48 PM System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See Using the "Using the System Password" on page 67 for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 67 for more information.
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book.book Page 64 Wednesday, December 18, 2013 2:48 PM Option Description AC Power Recovery Delay Determines when the system restarts after power is restored. Options are Immediate, Random (a random value of 30 to 240 seconds), or a user-defined value of 30 to 240 seconds. User Defined Delay The delay defined by the user.
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book.book Page 65 Wednesday, December 18, 2013 2:48 PM Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, <–> Cycles through the settings in a field. Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens. Displays the UEFI Boot Manager help file.
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book.book Page 66 Wednesday, December 18, 2013 2:48 PM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
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book.book Page 67 Wednesday, December 18, 2013 2:48 PM Using the System Password When a system password is assigned, the system prompts for the password during start up. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled. If Password Status is Unlocked, you can change the system password. If Locked, you cannot change the system password.
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book.book Page 68 Wednesday, December 18, 2013 2:48 PM 5 To confirm your password, type it a second time and press . System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to take effect or continue working. NOTE: Password protection does not take effect until the system reboots.
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book.book Page 69 Wednesday, December 18, 2013 2:48 PM Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 69.
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book.book Page 70 Wednesday, December 18, 2013 2:48 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
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book.book Page 71 Wednesday, December 18, 2013 2:48 PM iDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
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book.
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book.book Page 73 Wednesday, December 18, 2013 2:48 PM Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Inside the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
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book.book Page 74 Wednesday, December 18, 2013 2:48 PM Figure 3-1.
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book.book Page 75 Wednesday, December 18, 2013 2:48 PM Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. See Figure 3-2. Figure 3-2.
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book.book Page 76 Wednesday, December 18, 2013 2:48 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 77
book.book Page 77 Wednesday, December 18, 2013 2:48 PM Figure 3-3. Opening and Closing the System 1 2 3 1 latch 3 cover 2 latch release lock Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the slots on the sides of the cover fit into the corresponding hooks on the sides of the chassis. See Figure 3-3. NOTE: To close the system properly, ensure that the tabs on the cooling shroud are seated in the slots on the chassis.
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book.book Page 78 Wednesday, December 18, 2013 2:48 PM Hard Drives All drives connect to the system board through the SAS/SATA backplane board mounted on the front-chassis assembly. Hard drives are supplied in hot-swappable drive carriers that fit in the hard-drive bays.
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book.book Page 79 Wednesday, December 18, 2013 2:48 PM Figure 3-4. Removing and Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release button Installing a Hard-Drive Blank 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 Insert the drive blank into the drive bay until the release button clicks into place. 3 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
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book.book Page 80 Wednesday, December 18, 2013 2:48 PM Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75. 2 From the management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely.
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book.book Page 81 Wednesday, December 18, 2013 2:48 PM Figure 3-5. Removing and Installing a Hard-Drive Carrier 1 2 3 1 release button 3 hard-drive carrier handle 2 hard-drive carrier Installing a Hard-Drive Carrier CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
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book.book Page 82 Wednesday, December 18, 2013 2:48 PM Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Figure 3-6.
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book.book Page 83 Wednesday, December 18, 2013 2:48 PM Optical Drive Your system is provided with an optional slimline SATA DVD-ROM or DVD+/- RW optical drive. NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 84 Wednesday, December 18, 2013 2:48 PM Figure 3-7. Removing and Installing the Optical Drive 1 2 3 1 power/data cable 3 optical drive 2 release tab Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 85 Wednesday, December 18, 2013 2:48 PM 5 Connect the power/data cable to the back of the drive and to the system board. Route the cable properly inside the system to prevent it from being pinched or crimped. For more information, see "Front-Chassis Assembly" on page 90. 6 Close the system. See "Closing the System" on page 77. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8 If applicable, replace the front bezel.
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book.book Page 86 Wednesday, December 18, 2013 2:48 PM Removing a Power Supply CAUTION: The system requires one power supply for normal operation. On power-redundant systems, remove and replace only one power supply at a time in a system that is powered on. 1 Disconnect the power cable from the power source. 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables.
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book.book Page 87 Wednesday, December 18, 2013 2:48 PM Installing a Power Supply 1 Verify that the power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank" on page 87. 3 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-8.
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book.book Page 88 Wednesday, December 18, 2013 2:48 PM Cooling Shroud The cooling shroud covers the memory modules and provides air flow to the system. Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 89 Wednesday, December 18, 2013 2:48 PM Figure 3-9. Removing and Installing the Cooling Shroud 1 2 3 4 1 cooling shroud 2 RAID battery carrier 3 shroud tabs (6) 4 touch points (2) Installing the Cooling Shroud NOTE: For proper alignment of the cooling shroud in the system, ensure that the cables inside the system are routed along the chassis wall. See Figure 3-10. 1 Lower the cooling shroud into the system and align the cooling shroud tabs with the slots on the system.
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book.book Page 90 Wednesday, December 18, 2013 2:48 PM Front-Chassis Assembly The front-chassis assembly consists of the hard drives, SAS/SATA backplane, optical drive, control panel assembly, and the front panel display. The frontchassis assembly is mounted on the chassis walls with a sliding rail system. To slide the front-chassis assembly away from the chassis: 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 75.
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book.book Page 91 Wednesday, December 18, 2013 2:48 PM Figure 3-10. Sliding the Front-Chassis Assembly 5 3 4 2 1 8 2 7 6 1 front-chassis assembly control panel cable 3 USB cable 4 SAS backplane power cable 5 cable clamp 6 release tabs (2) 7 SATA cable 8 SAS cables (2) To slide the front-chassis assembly back into the locked position: 1 Slide the assembly inside until it snaps into position.
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book.book Page 92 Wednesday, December 18, 2013 2:48 PM 3 Route the SAS backplane/USB/optical drive power cables through the cable clamp. Route the control panel cable through the cable clamp and then along the chassis wall. See Figure 3-10. CAUTION: To prevent the memory modules from being damaged, ensure that all cables connected to the front-chassis assembly are free of obstructions. 4 If applicable, connect the SAS cables to the SAS backplane. 5 Replace the cooling shroud.
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book.book Page 93 Wednesday, December 18, 2013 2:48 PM General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory: NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. • DIMMs must be populated in matched pairs for each processor (for example, A1/A2, A3/A4). Single DIMM operation is not supported.
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book.book Page 94 Wednesday, December 18, 2013 2:48 PM To support memory sparing, all eight DIMM sockets of each CPU must be populated. When enabled, memory sparing allocates and reserves one rank of memory from the installed DIMMs and is large enough to act as spare memory in the event of a memory rank failure where the contents of the failed rank is copied to the spared rank. Table 3-2.
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book.book Page 95 Wednesday, December 18, 2013 2:48 PM Organization Processors DIMM Type DIMM Size (in GB) Number of DIMMs System Capacity Table 3-3.
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book.book Page 96 Wednesday, December 18, 2013 2:48 PM Organization Processors DIMM Type DIMM Size (in GB) Number of DIMMs System Capacity Table 3-3.
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book.book Page 97 Wednesday, December 18, 2013 2:48 PM Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges. Avoid touching the components on the memory module and the connectors. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 98 Wednesday, December 18, 2013 2:48 PM Figure 3-11. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book Page 99 Wednesday, December 18, 2013 2:48 PM 12 Close the system. See "Closing the System" on page 77. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. 15 Power on the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen.
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book.book Page 100 Wednesday, December 18, 2013 2:48 PM CAUTION: Handle each memory module only on either card edge, making sure not to touch the memory module components or connectors. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 88. 5 If applicable, slide the front-chassis assembly away from the chassis. See "Front-Chassis Assembly" on page 90. 6 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-11.
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book.book Page 101 Wednesday, December 18, 2013 2:48 PM CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 102 Wednesday, December 18, 2013 2:48 PM Installing a Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book Page 103 Wednesday, December 18, 2013 2:48 PM Figure 3-13.
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book.book Page 104 Wednesday, December 18, 2013 2:48 PM Installing the Cooling Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 105 Wednesday, December 18, 2013 2:48 PM 4 Insert the USB memory key into the USB connector. See Figure 3-14. 5 Close the system. See "Closing the System" on page 77. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 7 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program and UEFI Boot Manager" on page 53. Figure 3-14.
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book.book Page 106 Wednesday, December 18, 2013 2:48 PM 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 76. 3 Locate the ISCSI KEY connector on the system board. See Figure 6-1. 4 Insert the NIC hardware key into the connector on the board. See Figure 3-15. Figure 3-15. Removing and Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 ISCSI KEY connector 5 Close the system.
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book.book Page 107 Wednesday, December 18, 2013 2:48 PM Expansion Cards and Expansion-Card Risers Expansion Card Installation Guidelines Your system supports up to six Generation 2 PCIe expansion cards using connectors on the system board and two expansion-card risers. To locate the expansion-card connectors on the system board, see Figure 6-1 and to locate the expansion-card connectors on the expansion-card risers, see Figure 6-4 and Figure 6-5.
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book.book Page 108 Wednesday, December 18, 2013 2:48 PM Table 3-4.
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book.book Page 109 Wednesday, December 18, 2013 2:48 PM 5 Lift the expansion-card latch and remove the filler bracket. See Figure 3-16. NOTE: To install an expansion card in the expansion-card connector on the system board, go to step 7. 6 Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector. 7 Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 8 Replace the expansion-card latch.
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book.book Page 110 Wednesday, December 18, 2013 2:48 PM 9 If applicable, connect the cables to the expansion card. 10 Replace the expansion-card latch. 11 Close the system. See "Closing the System" on page 77. 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13 Install any device drivers required for the card as described in the documentation for the card.
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book.book Page 111 Wednesday, December 18, 2013 2:48 PM Removing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 112 Wednesday, December 18, 2013 2:48 PM Figure 3-17.
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book.book Page 113 Wednesday, December 18, 2013 2:48 PM Installing Expansion-Card Riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 114 Wednesday, December 18, 2013 2:48 PM Figure 3-18. Installing and Removing Expansion-Card Riser 2 3 2 1 4 5 6 1 expansion-card riser 2 2 expansion-card slot 5 3 slot on chassis 4 expansion-card slot 6 5 riser 2 connector on system board 6 riser guide pins (2) Installing Expansion-Card Riser 2 1 Align the expansion-card riser with the riser guide pins on the system board and the slot on the chassis. See Figure 3-17.
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book.book Page 115 Wednesday, December 18, 2013 2:48 PM 4 Close the system. See "Closing the System" on page 77. 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Integrated Storage Controller Card Your system includes a dedicated expansion-card slot on expansion-card riser 1 for an integrated controller card that provides the integrated storage subsystem for your system’s internal hard drives.
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book.book Page 116 Wednesday, December 18, 2013 2:48 PM Figure 3-19.
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book.book Page 117 Wednesday, December 18, 2013 2:48 PM Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 118 Wednesday, December 18, 2013 2:48 PM RAID Battery (Optional) The information in this section applies only to systems with the optional PERC cards without an integral battery backup unit. Removing a RAID Battery 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 76. 3 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 102.
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book.book Page 119 Wednesday, December 18, 2013 2:48 PM Figure 3-20. Removing and Installing the RAID Battery 1 2 3 4 5 1 RAID battery carrier 2 RAID battery 3 RAID battery cable 4 RAID battery carrier slot 5 cooling shroud Installing the RAID Battery 1 Insert the RAID battery into the battery carrier in the cooling shroud. See Figure 3-20. 2 Route the RAID battery cable along the chassis wall and through the slot in the battery carrier.
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book.book Page 120 Wednesday, December 18, 2013 2:48 PM iDRAC6 Enterprise Card (Optional) Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 121 Wednesday, December 18, 2013 2:48 PM Figure 3-21. Installing and Removing an iDRAC6 Enterprise Card (Optional) 1 2 3 4 6 5 1 iDRAC6 enterprise card 2 VFlash media slot 3 VFlash SD card 4 retention standoff posts (2) 5 retention standoff tabs (2) 6 iDRAC6 enterprise card connector Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 122 Wednesday, December 18, 2013 2:48 PM 3 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel. See Figure 1-3. 4 Align the front edge of the card with the two plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into place. See Figure 3-21 and Figure 6-1. When the front of the card is fully seated, the plastic standoffs snap over the edge of the card.
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book.book Page 123 Wednesday, December 18, 2013 2:48 PM Internal Dual SD Module (Optional) Removing the Internal Dual SD Module When the Redundancy option is set to Mirror Mode in the Integrated Devices screen of the system setup program, the information is replicated from one SD card to another. See "Integrated Devices Screen" on page 60. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 124 Wednesday, December 18, 2013 2:48 PM Figure 3-22. Removing and Installing the Internal Dual SD Module 1 2 3 4 5 6 7 1 hooks (2) 2 SD card slot 2 3 internal dual SD module 4 SD card slot 1 5 latch 6 cable connector 7 power cable Installing the Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 125 Wednesday, December 18, 2013 2:48 PM 3 Position the module so the tabs on the underside of the tray fit into the hooks on the front-chassis assembly, then lower the opposite edge of the card into place. See Figure 3-1 and Figure 3-22. 4 Connect the internal dual SD module cable to the connector on the control panel board. 5 Close the system. See "Closing the System" on page 77. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book Page 126 Wednesday, December 18, 2013 2:48 PM CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 7 Using a #2 Phillips screwdriver, loosen the heat-sink retention screws. See Figure 3-23. 8 Gently lift the heat sink off the processor and keep it aside with the thermal grease side facing up. Figure 3-23.
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book.book Page 127 Wednesday, December 18, 2013 2:48 PM CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 9 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-24.
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book.book Page 128 Wednesday, December 18, 2013 2:48 PM Figure 3-25. Removing and Installing a Processor Blank 2 1 1 release lever 2 processor blank CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 11 Carefully, lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
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book.book Page 129 Wednesday, December 18, 2013 2:48 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 130 Wednesday, December 18, 2013 2:48 PM 10 Rotate the socket-release lever down until it snaps into place. See Figure 3-24. NOTE: Your kit may contain a replacement heat sink if you are installing a processor that consumes additional power. The new heat sink may not appear different than the original one; however, it has improved thermal dissipation specifications and must be used. 11 Using a clean lint-free cloth, remove the thermal grease from the heat sink.
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book.book Page 131 Wednesday, December 18, 2013 2:48 PM System Battery Replacing the System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information. CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 132 Wednesday, December 18, 2013 2:48 PM 4 If installed, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card" on page 115. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5 To remove the battery, support the battery connector by pressing down firmly on the positive side of the connector.
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book.book Page 133 Wednesday, December 18, 2013 2:48 PM SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 134 Wednesday, December 18, 2013 2:48 PM Figure 3-27.
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book.book Page 135 Wednesday, December 18, 2013 2:48 PM Installing the SAS Backplane 1 Align the slots on the SAS backplane with the tabs on the front-chassis assembly. 2 Slide down the SAS backplane until the blue release tabs snap into place. 3 Connect the SAS data cable(s) and power cable to the backplane. See Figure 3-27. 4 Install the hard drives in their original locations. See "Installing a HardDrive Carrier" on page 81. 5 If required, route the power/data cables along the chassis wall.
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book.book Page 136 Wednesday, December 18, 2013 2:48 PM 4 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 102. 5 If applicable, remove the cables on the power distribution board. 6 Separate the system board and the I/O board to disengage the interconnect between the power distribution board and the I/O board: a Slightly lift the tab on the high-speed connector to free the release levers. See Figure 3-30.
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book.book Page 137 Wednesday, December 18, 2013 2:48 PM Figure 3-28.
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book.book Page 138 Wednesday, December 18, 2013 2:48 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 139 Wednesday, December 18, 2013 2:48 PM Control Panel Assembly Removing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 140 Wednesday, December 18, 2013 2:48 PM Installing the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 141 Wednesday, December 18, 2013 2:48 PM Figure 3-29.
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book.book Page 142 Wednesday, December 18, 2013 2:48 PM Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 143 Wednesday, December 18, 2013 2:48 PM Installing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 144 Wednesday, December 18, 2013 2:48 PM Removing the System Board Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 145 Wednesday, December 18, 2013 2:48 PM 10 If you are removing the I/O board, remove all expansion cards and the integrated storage controller card. See "Removing an Expansion Card" on page 110, and "Removing the Integrated Storage Controller Card" on page 115. 11 If you are removing the I/O board, remove the expansion card risers. See "Removing Expansion-Card Riser 1" on page 111 and "Removing Expansion-Card Riser 2" on page 113.
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book.book Page 146 Wednesday, December 18, 2013 2:48 PM Figure 3-30.
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book.book Page 147 Wednesday, December 18, 2013 2:48 PM Installing the System Board Assembly 1 Unpack the new system board assembly. If the I/O board was not removed go to step 5. 2 Grasp the I/O board by its edge and the release pin and lower it into the chassis. 3 Position the I/O board to the bottom of the chassis until it lays completely flat. 4 Slide the I/O board toward the back of the system, inserting the connectors into the cutouts on the chassis back panel.
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book.book Page 148 Wednesday, December 18, 2013 2:48 PM 16 Connect the cables to the system board assembly, SAS backplane, control panel board, and the optical drive. 17 Route the power/data cables along the chassis wall. See "Front-Chassis Assembly" on page 90. 18 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 19 Close the system. See "Closing the System" on page 77. 20 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75.
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book.book Page 151 Wednesday, December 18, 2013 2:48 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book Page 152 Wednesday, December 18, 2013 2:48 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector. 4 If the problem persists, see "Getting Help" on page 185.
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book.book Page 153 Wednesday, December 18, 2013 2:48 PM 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 185. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
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book.book Page 154 Wednesday, December 18, 2013 2:48 PM • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 60.
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book.book Page 155 Wednesday, December 18, 2013 2:48 PM • NIC hardware key • Internal dual SD module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 77.
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book.book Page 156 Wednesday, December 18, 2013 2:48 PM • USB memory key • NIC hardware key • Internal Dual SD Module • Expansion cards and both expansion-card risers • Integrated storage controller • iDRAC6 Enterprise card • Power supplies • Processors and heat sinks 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System" on page 77. 6 Run the system board tests in the system diagnostics. See "Running the Embedded System Diagnostics" on page 172.
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book.book Page 157 Wednesday, December 18, 2013 2:48 PM Troubleshooting Power Supplies CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 21. 2 Reseat the power supply by removing and reinstalling it.
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book.book Page 158 Wednesday, December 18, 2013 2:48 PM Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system.
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book.book Page 159 Wednesday, December 18, 2013 2:48 PM Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 160 Wednesday, December 18, 2013 2:48 PM 9 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 93. 10 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 97. 11 If applicable, replace the cooling shroud. See "Installing the Cooling Shroud" on page 89. 12 If applicable, slide the front chassis back. See "Front-Chassis Assembly" on page 90. 13 Close the system.
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book.book Page 161 Wednesday, December 18, 2013 2:48 PM 25 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 26 If the memory problem is still indicated, repeat step 16 through step 23 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 185. Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 162 Wednesday, December 18, 2013 2:48 PM 12 Insert a different USB key that you know works properly. 13 Close the system. See "Closing the System" on page 77. 14 Turn on the system and attached peripherals and check if the USB key is functioning. If the problem is not resolved, see "Getting Help" on page 185. Troubleshooting an SD Card CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 163 Wednesday, December 18, 2013 2:48 PM 8 Close the system. See "Closing the System" on page 77. 9 Turn on the system and attached peripherals and check if the SD card is functioning. 10 Insert a different SD card that you know works properly. 11 Close the system. See "Closing the System" on page 77. 12 Turn on the system and attached peripherals and check if the SD card is functioning. If the problem is not resolved, see "Getting Help" on page 185.
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book.book Page 164 Wednesday, December 18, 2013 2:48 PM 9 Close the system. See "Closing the System" on page 77. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 185. Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician.
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book.book Page 165 Wednesday, December 18, 2013 2:48 PM 4 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 5 Restart the system, enter the System Setup program, and verify that the controller is enabled and the drives appear in the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 53.
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book.book Page 166 Wednesday, December 18, 2013 2:48 PM 6 Open the system. See "Opening the System" on page 76. 7 Ensure that the controller card is firmly seated into the system board connector. See "VFlash Media (Optional)" on page 122. 8 If you have a PERC controller with battery-backed cache, ensure that the RAID battery is properly connected and, if applicable, the memory module on the PERC card is properly seated.
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book.book Page 167 Wednesday, December 18, 2013 2:48 PM 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 108. 6 Close the system. See "Closing the System" on page 77. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system.
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book.book Page 168 Wednesday, December 18, 2013 2:48 PM Troubleshooting the Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book Page 169 Wednesday, December 18, 2013 2:48 PM 16 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 17 Run the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help" on page 185. 18 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 19 Open the system. See "Opening the System" on page 76. 20 Remove the cooling fan assembly.
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book.book Page 171 Wednesday, December 18, 2013 2:48 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 172 Wednesday, December 18, 2013 2:48 PM • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
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book.book Page 173 Wednesday, December 18, 2013 2:48 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
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book.book Page 174 Wednesday, December 18, 2013 2:48 PM 174 • Configuration — Displays basic configuration information about the currently selected device. • Parameters — Displays parameters that you can set for the test.
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book.book Page 175 Wednesday, December 18, 2013 2:48 PM Jumpers and Connectors 6 System Board Jumper For information on disabling a password, see "Disabling a Forgotten Password" on page 183. Table 6-1.
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book.book Page 176 Wednesday, December 18, 2013 2:48 PM System Board Connectors Figure 6-1.
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book.book Page 179 Wednesday, December 18, 2013 2:48 PM Item Connector Description 26 CTRL_PNL Control panel interface connector 27 Left PCIE_G2_X16 Expansion-card riser 2 connector 28 ISCSI Key ISCSI key connector (NIC hardware key) SAS Backplane Board Connectors Figure 6-2.
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book.book Page 180 Wednesday, December 18, 2013 2:48 PM Power Distribution Board Connectors Figure 6-3.
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book.book Page 181 Wednesday, December 18, 2013 2:48 PM Expansion-Card Riser-Board Components and PCIe Buses Figure 6-4.
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book.book Page 182 Wednesday, December 18, 2013 2:48 PM Figure 6-5.
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book.book Page 183 Wednesday, December 18, 2013 2:48 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 53. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions that came with the system.
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book.book Page 185 Wednesday, December 18, 2013 2:48 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-33i55). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 187 Wednesday, December 18, 2013 2:48 PM Index B batteries troubleshooting, 156 battery troubleshooting the RAID card battery, 166 battery (system) replacing, 132 blank hard drive, 78 power supply, 87 C cabling optical drive, 83 CD drive troubleshooting, 164 CD/DVD drive See optical drive.
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book.book Page 189 Wednesday, December 18, 2013 2:48 PM M memory troubleshooting, 159 memory key connector (USB), 105 memory modules (DIMMs) configuring, 93 installing, 98 removing, 100 messages error messages, 54 status LCD, 22 system, 38 warning, 51 microprocessor See processor.
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book.book Page 190 Wednesday, December 18, 2013 2:48 PM memory modules, 100 power supply, 85 power supply blank, 87 processor, 126 SAS backplane board, 134 SAS controller, 116 system board, 144 Removing the Processor Board, 145 replacing power supply, 87 system battery, 132 setup password, 69 slots See expansion slots.
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