Dell™ PowerEdge™ R905 Hardware Owner’s Manual
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007-2009 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . 11 Other Information You May Need Accessing System Features During Startup . . . . . . . 12 . . . . . . . . . . 13 . . . . . . . . . . . . 16 . . . . . . . . . . 17 . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . .
2 Using the System Setup Program . . . . . 45 Entering the System Setup Program . . . . . . . . . . . 45 Responding to Error Messages . . . . . . . . . . . 45 Using the System Setup Program . System Setup Options . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . 46 Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . 49 . . . . . . . . . . . . . . 50 Memory Information Screen CPU Information Screen Integrated Devices Screen .
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 69 Removing a Cooling Fan . . . . . . . . . . . . . . 69 Replacing a Cooling Fan . . . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . 71 Cooling Shroud Assembly . Removing the Cooling Shroud Assembly . . . . . . 71 Replacing the Cooling Shroud Assembly . . . . . . 72 . . . . . . . . . . . . . . . . . . . . . 73 Removing a Power Supply . . . . . . . . . . . . . 73 Replacing a Power Supply . . . . . . . . . . . . .
NIC Daughter Card . . . . . . . . . . . . . . . . . . . . Installing the NIC Daughter Card . . . . . . . . . . 91 Removing the NIC Daughter Card . . . . . . . . . 93 . . . . . . . . . . . . . . . . . . . . . 94 System Memory General Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Removing Memory Modules . . . . . . . . . . . . 99 . . . . . . . . . . . . . . . . . . . . . . . 100 Removing a Processor . . . . . . . . . . . . . .
System Battery . . . . . . . . . . . . . . . . . . . . . . 117 . . . . . . . . . . . 117 Replacing the System Battery Control Panel Assembly . . . . . . . . . . . . . . . . . 119 Removing the Control Panel . . . . . . . . . . . . 119 Installing the Control Panel . . . . . . . . . . . . . 121 . . . . . . . . . . . . . . . . 122 Removing the Chassis Intrusion Switch . . . . . . 122 Installing the Chassis Intrusion Switch . . . . . . 123 . . . . . . . . . . . . . . . . . . . . .
4 Troubleshooting Your System . . . . . . . . 145 . . . . . . . . 145 . . . . . . . . . . . . . . . . . . . . 145 . . . . . . . . . . . 146 . . . . . . . . . . . . . . . 146 Safety First—For You and Your System Start-Up Routine Checking Basic Power Problems Checking the Equipment . Troubleshooting External Connections . Troubleshooting the Video Subsystem . . . . . 147 . . . . . . 147 Troubleshooting the Keyboard or Mouse . . . . . 148 . . . . . . . . . 150 . . . . . . . 150 . . .
Troubleshooting Expansion Cards . . . . . . . . . . . . 166 . . . . . . . . . 167 Troubleshooting the Microprocessors 5 Running the System Diagnostics . Using Dell PowerEdge Diagnostics . System Diagnostics Features 169 . . . . . . . . . . 169 . . . . . . . . . . . . . . 169 When to Use the System Diagnostics . Running the System Diagnostics . . . . . . . . . 170 . . . . . . . . . . . . 170 . . . . . . . . . . 170 System Diagnostics Testing Options . . . . . . . . . . . . .
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . Contacting Dell . . . . . . . . . . . . . . . . . . . . . 181 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description If a SAS controller is installed, this keystroke enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information. Option is displayed if you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 51), or iSCSI boot enabled. This keystroke allows you to configure NIC settings for PXE boot.
Figure 1-1. Front-Panel Features and Indicators 1 Table 1-2. 2 3 5 7 6 8 Front-Panel Features and Connectors Item Component 1 4 Power-on indicator, power button Icon Description The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.
Table 1-2. Front-Panel Features and Connectors (continued) Item Component 4 LCD display Icon Description Provides system ID, status information, and system error messages. The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—a drive-activity indicator and a drive-status indicator. See Figure 1-2. Figure 1-2. Hard-Drive Indicators 1 1 drive-status indicator (green and amber) – requires hardware RAID controller 2 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for hard drives connected to a RAIDenabled controller card such as a PERC6i card. Different patterns are displayed as drive events occur in the system.
Table 1-3. Card Hard-Drive Indicator Patterns for Drives Connected to a RAID Controller Condition Drive-Status Indicator Pattern Identify drive/preparing for removal Blinks green two times per second Drive ready for insertion or Off removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time. Drive predicted failure Blinks green, amber, and off.
Figure 1-3.
For information about individual connectors, see "Jumpers and Connectors" on page 173. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 45. Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 1-1). Table 1-4 lists the power button indicator codes. Table 1-4.
Figure 1-4. Power Supply Indicators 1 1 power supply status (DC out is operational) 3 AC line status (AC in is operational) 2 2 3 power supply fault NIC Indicator Codes Each NIC on the system back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes. Figure 1-5.
Table 1-6. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is blinking amber Network data is being sent or received. LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.
Table 1-7. LCD Status Messages Line 1 Message Line 2 Message Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be defined by the user in the System Setup program. This message is for information only. You can change the system string in the The SYSTEM NAME System Setup program. displays under the See "Using the System following conditions: Setup Program" on • The system is powered page 45. on. • The power is off and active POST errors are displayed.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E122A CPU # VTT Processor # VTT voltage See "Getting Help" on has exceeded the page 181. allowable voltage range E122D CPU # VDDIO Processor # VDDIO voltage has exceeded the allowable voltage range See "Getting Help" on page 181. E122E CPU # VDDA Processor # VDDA voltage has exceeded the allowable voltage range See "Getting Help" on page 181. E122F 2.5V PwrGd 2.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E1313 Fan Redundancy One or more cooling fans See "Troubleshooting has failed. Cooling fan System Cooling redundancy has been lost. Problems" on page 157. E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. Corrective Actions See "Troubleshooting System Cooling Problems" on page 157.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message E141C CPU Mismatch Processors are in an unsupported configuration. Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide. E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 181. E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E161C PS # Input Lost Power source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 156. E1620 PS # Input Range Power source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message E1712 PCI SERR B## The system BIOS has D## F## reported a PCI system error on a component PCI SERR that resides in PCI Slot # configuration space at bus ##, device ##, function ##. Causes Corrective Actions Remove and reseat the specified PCI expansion card. If the problem persists, see "Troubleshooting Expansion Cards" on page 166. If troubleshooting does not resolve the problem, see "Getting Help" on page 181.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E1812 HDD ## Removed Specified hard drive has been removed from the system. Information only. E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or unseated. Reconnect the cable. See "RAC Card" on page 86. E1A14 SAS Cable A SAS cable A is unseated, missing, or bad. Check the cable connection to the SAS backplane. See "SAS Backplane Board Connectors" on page 178.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E2013 Shadow BIOS Fail The system BIOS failed to copy its flash image into memory. See "Troubleshooting System Memory" on page 158. E2014 CMOS Fail CMOS failure. CMOS RAM not functioning properly. See "Getting Help" on page 181. E2015 DMA Controller DMA controller failure. See "Getting Help" on page 181. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 181.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E201F DRAC Config Remote access controller Check screen for specific (RAC) configuration error messages. Ensure failure. that the RAC card and cables are properly seated. See "RAC Card" on page 86. If problem persists, see your RAC documentation. E2020 CPU Config CPU configuration failure. Check screen for specific error messages. E2021 Memory Population Incorrect memory configuration.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E2112 Mem Spare DIMM ## The system BIOS has See "Troubleshooting spared the memory System Memory" on because it has determined page 158. that the memory had too many errors. "##" represents the DIMM implicated by the BIOS. I1910 Intrusion System cover has been removed. I1911 >3 ERRs Chk Log LCD overflow message.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions W1228 ROMB Batt < 24hr Warns predictively that the RAID battery has less than 24 hours of charge left. Replace the RAID battery. See "Installing the SAS RAID Controller Card Battery" on page 115. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 183.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system.
Table 1-8. System Messages Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving. The system will run but with reduced functionality. Ensure that the memory modules are installed in a configuration that supports node interleaving. See "General Memory Module Installation Guidelines" on page 94. If the problem persists, see "Troubleshooting System Memory" on page 158.
Table 1-8. System Messages (continued) Message Causes Corrective Actions CPUs with different cache sizes detected! Microprocessors with different cache sizes are installed. Ensure that all microprocessors have the same cache size and that they are properly installed. See "Processors" on page 100. Decreasing available memory Faulty or improperly installed memory modules. See "Troubleshooting System Memory" on page 158.
Table 1-8. System Messages (continued) Message Causes Corrective Actions HyperTransport error caused a system reset: A fatal system error occurred and caused the system to reboot. Check the SEL for information that was logged during the error. See the applicable troubleshooting section in "Troubleshooting Your System" on page 145 for any faulty components specified in the SEL. Invalid NVRAM configuration, Resource Reallocated System detected and corrected a resource conflict.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Memory address line failure at address, read value expecting value Faulty or improperly installed memory modules. See "Troubleshooting System Memory" on page 158. Memory tests terminated by keystroke. POST memory test terminated by pressing the spacebar. Information only. No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no boot disk in drive A.
Table 1-8. System Messages (continued) Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 45. If necessary, install the operating system on your hard drive. See your operating system documentation. No timer tick interrupt Faulty system board. See "Getting Help" on page 181.
Table 1-8. System Messages (continued) Message Causes PCI BIOS failed to PCI device BIOS (Option install ROM) checksum failure is detected during shadowing. A cable to an expansion card is unseated; an expansion card is faulty or improperly installed. Corrective Actions Reseat the expansion cards and expansion card cables. If the problem persists, see "Troubleshooting Expansion Cards" on page 166. Plug & Play Configuration Error Error encountered in initializing PCI device; faulty system board.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Remote configuration update attempt failed System unable to process Retry Remote Remote Configuration Configuration. request. Reseat the expansion cards. ROM bad checksum = An expansion card is address improperly installed or is Ensure that all appropriate faulty. cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 166. Faulty hard drive.
Table 1-8. System Messages (continued) Message Causes This system supports only Opteron n series processors. Microprocessor(s) is not Install a supported supported by the system. microprocessor or microprocessor combination. See "Installing a Processor" on page 103. Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 155. Time-of-day not set - please run SETUP program Incorrect Time or Date settings; faulty system battery.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Warning: Following Faulty or improperly See "Troubleshooting faulty DIMMs are seated memory module(s) System Memory" on disabled: used by CPUn. page 158. CPUn: DIMM n CPUn: DIMM n Total memory size is reduced. Warning! No microcode update loaded for processor n Microcode update failed. Update the BIOS firmware. If the problem persists, see "Getting Help" on page 181.
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
About Your System
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action From the main menu, selects an option that has a submenu, such as Memory Information. Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and Cycles through the settings in a field.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 53. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Table 2-2.
Table 2-2. System Setup Program Options (continued) Option Description Boot Sequence Determines the order of devices from which the system attempts to boot during system startup. Available options can include a diskette drive, CD drive, hard drives, and network. NOTE: System boot is not supported from an external device attached to a SAS adapter. See support.dell.com for the latest support information about booting from external devices.
Table 2-2. System Setup Program Options (continued) Option Description Keyboard NumLock (On default) Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards). Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached.
Table 2-3. Memory Information Screen (continued) Option Description Memory Optimizer Technology (Enabled default) Sets the behavior of the two DRAM controllers for memory optimization. When set to Enabled, the two controllers run in parallel 64-bit mode for improved memory performance (running single-bit ECC).When set to Disabled, the controllers are joined in 128-bit mode running multi-bit Advanced ECC. Low Power Mode (Disabled default) Enables or disables the low power mode of the memory.
Table 2-4. CPU Information Screen (continued) Option Description Demand-Based Power Enables or disables demand-based power management. Management When enabled, the CPU Performance State tables will be (Disabled default) reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only and automatically set to Disabled.
Table 2-5. Integrated Devices Screen Options Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated SAS controller. Optical Drive Controller (On default) Enables or disables the integrated optical drive controller. User Accessible USB Ports (All Ports On default) Enables or disables the system’s user accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off.
Serial Communication Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-6. Serial Communication Screen Options Option Description Serial Communication (On without Console Redirection default) Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
Table 2-7. System Security Screen Options (continued) Option Description Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature. NOTE: See "Using the Setup Password" on page 59 for instructions on assigning a setup password and using or changing an existing setup password.
Table 2-7. System Security Screen Options (continued) Option Description TPM Activation Changes the operational state of the TPM. When set to Activate, the TPM is enabled and activated at default settings. When set to Deactivate, the TPM is disabled and deactivated. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off.
Table 2-7. System Security Screen Options (continued) Option Description NMI Button NOTICE: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Enables or disables the NMI feature. AC Power Recovery Determines how the system reacts when power is restored to (Last default) the system. If system is set to Last, the system returns to the last power state.
password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 173. Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.
4 Press . 5 To confirm your password, type it a second time and press . The setting shown for the System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 When prompted, press to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing during POST.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled.
Disabling a Forgotten Password See "Disabling a Forgotten Password" on page 173. Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely.
Using the System Setup Program
Installing System Components This section describes how to install the following system components: • Front bezel • System cover • Cooling fan modules • Cooling shroud assembly • Power supplies • Processor expansion module (PEM) • Expansion cards • Riser board • RAC card • Internal USB memory key • TOE/iSCSI key • SD memory card • NIC daughter card • System memory • Processors • Optical drive • Hard drives • SAS controller card • RAID battery • External SAS tape drive
• Peripheral interposer board • Fan interposer board • System board • Power distribution board • Processor expansion module board Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 Torx driver • Small flat-blade screwdriver • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-1.
The system board holds the system's control circuitry and other electronic components. The processors and memory modules are installed on the system board, and on the optional processor expansion module (PEM). The hard-drive bays provide space for up to eight optional 2.5-inch hard drives or five optional 3.5-inch SAS hard drives. The hard drives connect to a SAS controller card or an optional battery-cached SAS RAID controller card through a SAS backplane.
To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the bezel onto the system. Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-3. Removing and Replacing the System Cover 1 2 3 1 latch 3 chassis hooks 2 latch release lock Closing the System 1 Lift up the latch on the cover. 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis hooks. See Figure 3-3. 3 Lower the cover onto the chassis and close the latch.
Cooling Fans This system contains four hot-plug cooling fans, connected directly to the system board. NOTICE: In the event of a problem with a particular fan, the fan’s number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan. Removing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-4. Removing and Replacing a Cooling Fan 2 1 8 7 3 4 5 6 1 fan 2 latches (2) 3 fan power connector 4 fan-bay power connector 5 FAN4 6 FAN2 7 FAN1 8 FAN3 Replacing a Cooling Fan NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-4. 2 Close the system. See "Closing the System" on page 68.
Cooling Shroud Assembly Removing the Cooling Shroud Assembly NOTICE: Do not operate the system without the cooling shroud assembly. The cooling shroud assembly must be installed to direct the airflow from the fans. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the processor expansion module (PEM). See "Removing the PEM or PEM Shell" on page 75.
Figure 3-5. Removing and Replacing the Cooling Shroud Assembly 1 2 3 1 cooling shroud assembly 3 alignment pins (4) 2 snaps (4) Replacing the Cooling Shroud Assembly 1 Slowly lower the shroud assembly straight down into the system. The snaps on the four corners of the shroud fit over the four corresponding alignment pins on the system board. See Figure 3-5.
2 Gently press down on the shroud assembly until it is fully seated. The upper surface of the shroud should be flush with the fan bays when the shroud assembly is correctly installed. Power Supplies Your system supports two power supplies. The second power supply serves as a redundant, hot-plug power source. NOTICE: The system is only in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source.
Figure 3-6. Removing and Replacing a Power Supply 1 2 3 1 power supply 3 lever release latch 2 release lever Replacing a Power Supply 1 Holding the lever in the open position, slide the new power supply into the chassis until the lever contacts the system chassis. See Figure 3-6. 2 Close the release lever until the power supply is fully seated and the lever snaps into place behind the lever release latch. See Figure 3-6.
NOTE: After installing a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-4).
Figure 3-7. Installing and Removing a PEM 1 2 3 4 1 processor expansion module 2 handle 3 guide pins (6) 4 slots (6) NOTICE: Use two hands to lift the PEM from the chassis. 4 Lift the PEM from the chassis. 5 If you are removing a 4-processor PEM, carefully turn the PEM upside down and rotate the handle so it is in the closed position, before placing the PEM on a work surface. See Figure 3-8.
Figure 3-8.
To access the PEM board, remove the cooling shroud. See Figure 3-9. Figure 3-9. Removing and Installing the PEM Cooling Shroud 1 2 3 1 cooling shroud 3 snaps (4) 2 alignment pins (4) Replacing the PEM or PEM Shell 1 Replace the cooling shroud 2 Rotate the PEM so the PEM board (4-processor systems) or air baffles (2processor systems) face downwards. 3 Rotate the PEM handle to the fully open position.
5 Lower the PEM into the system and rotate the PEM handle until the PEM is fully seated in the chassis. Expansion Cards Expansion Card Installation Guidelines Your system supports up to eight PCI-Express (PCIe) expansion cards installed in connectors on the system board (see Figure 3-10). • All slots support full-height, half-length cards. • Up to two 25-W cards are supported; the remaining cards must be 15-W cards. • Slots 1, 2, 5, 6, and 7 are x4 lane-width PCIe expansion slots.
Figure 3-10. Expansion Slots 1 2 3 4 back of system 5 6 7 8 9 front of system 1 PCIE_X4_7 2 PCIE_X4_6 3 PCIE_X4_5 4 PCIE_X8_4 5 PCIE_X8_3 6 PCIE_X4_2 7 PCIE_X4_1 8 INT_ STORAGE 9 RAC_CONN Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
5 Open the expansion-card retainer and remove the filler bracket. See Figure 3-11. 6 Install the expansion card: a Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the system board. NOTICE: If you are installing a SAS RAID controller card, do not press on the memory module when installing the card. b Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.
Figure 3-11. Installing or Removing an Expansion Card 2 1 3 1 expansion card 3 card-edge connector 2 expansion-card retainer 7 Connect any cables to the expansion card. • If you are installing a RAC card, see "RAC Card" on page 86. • If you are installing a SAS controller card, see "Installing a SAS Controller Card" on page 114. 8 Close the system. See "Closing the System" on page 68.
Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-12. Riser Boards 1 2 1 4-processor riser board 2 2-processor riser board Removing the Riser Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 3-13. Installing or Removing a Riser Board 2 1 4 3 1 riser board 2 retention latches (2) 3 riser board socket 4 riser guide posts (2) Replacing the Riser Board 1 If applicable, remove the protection caps from the connectors on the riser board. 2 Open both retention latches on the riser board, and orient the riser as shown in Figure 3-13.
3 Holding the riser board by the retention latches, align the riser with the two riser guide posts on the system board, making sure that the riser board is oriented straight up and down. 4 Lower the riser board straight down, fully seating the guide posts into the guide post holes in the riser board. See Figure 3-13. 5 Close both retention latches at the same time until the latches are horizontal and the riser card is locked into place. 6 Reinstall the PEM. See "Replacing the PEM or PEM Shell" on page 78.
b Position the card so that the card-edge connector aligns with the expansion-card connector. c Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 6 Connect the 50-pin management cable and the 44-pin MII cable supplied with the RAC to the two connectors on the RAC card (see Figure 3-14), and to the two corresponding connectors on the system board (see Figure 6-1). Figure 3-14.
When the system boots, the Remote Access Controller Detected message displays and the option ROM and firmware information for the RAC displays. Press to enter the RAC configuration screen. See the RAC documentation for information on configuring and using the RAC. Internal USB Memory Key (Optional) Your system provides an internal USB connector located on the system board for use with an optional USB flash memory key (see Figure 6-1).
Figure 3-15. Installing a USB Memory Key 1 2 1 USB memory key 2 USB memory key connector 5 Close the system. See "Opening the System" on page 67. 6 Reconnect the system to power and restart the system. 7 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program" on page 45.
NOTE: TOE Operating system support and the Microsoft® scalable network pack are required for TOE functionality. NOTE: When future NIC functionality is supported, you must replace the original TOE/iSCSI hardware key with a new hardware key. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Locate the TOE/iSCSI key connector on the system board (see Figure 6-1).
6 Close the system. See "Opening the System" on page 67. 7 Reconnect the system to power and restart the system. SD Memory Card You can install an optional SD memory card in a connector on the system board. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 If you have expansion cards installed in slots 6 and 7, remove the cards temporarily to install the card. See "Removing an Expansion Card" on page 83.
5 Straighten the card so that the cutouts on the side edges of the card insert into the two support standoffs. See Figure 3-17. 6 Slide the card back slightly and align the front edge of the NIC card with the two front plastic retention standoffs adjacent to the system board connector, and press down the side of the card until it is fully seated. See Figure 3-17. When the front of the card is fully seated, the plastic standoff snaps over the edge of the card.
System Memory You can upgrade your system memory to a maximum of 128 GB (twoprocessor configurations) or 256 GB (four-processor configurations) by installing sets of 512-MB, 1-GB, 2-GB, 4-GB, or 8-Gb (when available) memory modules. 667-MHz registered DDR-II memory modules are supported in all memory sizes. 2-GB and 4-GB (when available) 800-Mhz memory modules are also supported in restricted configurations. Sixteen memory sockets are located on the system board under the cooling shroud assembly.
Table 3-1.
Table 3-2.
Table 3-2.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the PEM (four-processor configurations) or PEM shell (twoprocessor configurations). See "Removing the PEM or PEM Shell" on page 75. 4 Remove the cooling shroud assembly: – If you are installing memory modules on the system board, see "Removing the Cooling Shroud Assembly" on page 71.
8 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 9 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.
NOTICE: All processors must have the same frequency and core voltage. Removing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 3-19. Removing and Installing the Heat Sink 2 1 1 heat sink 2 heat-sink retention screws (2) 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Loosen the second heat-sink retention screw. 9 If the heat sink does not separate from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the processor.
12 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See Figure 3-20. Figure 3-20. Removing and Installing the Processor 3 2 4 1 5 1 socket-release lever 2 processor 3 processor shield 4 socket keys (2) 5 socket 13 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so that the socket is ready for the new processor.
3 If you are adding a processor to an empty socket, perform the following steps: a Remove the protective cover from the processor socket. b Pull the socket-release lever 90 degrees upward. See Figure 3-20. c Lift the processor shield. See Figure 3-20. 4 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on.
6 Replace the cooling shroud assembly: – If you are adding a processor on the system board, see "Replacing the Cooling Shroud Assembly" on page 72. – If you are adding a processor on the PEM, see Figure 3-9. 7 Replace the PEM. See "Replacing the PEM or PEM Shell" on page 78. 8 Close the system. See "Closing the System" on page 68. 9 Restart the system.
4 Remove the optical drive filler plate from the carrier: a Loosen the thumbscrew from the latch securing the optical drive or filler plate. See Figure 3-21. b Remove the latch. c Lift the optical drive filler plate from the carrier. Figure 3-21.
5 Install the new optical drive in the carrier. See Figure 3-21. The pins on the carrier fit into the corresponding holes in the side of the drive. 6 Attach the interface board to the back of the carrier, using the two plastic rivets. See Figure 3-21. 7 Reinstall the latch and tighten the thumbscrew. 8 Slide in the drive carrier until the tray snaps into place. See Figure 3-19 9 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on page 66.
Figure 3-22. Hard-Drive ID Numbers ID 0 ID 1 ID 2 ID 3 ID 4 ID 5 ID 6 ID 7 ID 0 ID 1 ID 2 ID 3 ID 4 Before You Begin NOTICE: Before you attempt to remove or install a drive while the system is running, see the documentation for the optional SAS RAID controller card to ensure that the host adapter is configured correctly to support hot-plug drive removal and insertion. NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. Configuring the Boot Device If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program. The System Setup program provides options that the system uses to scan for installed boot devices.
Removing a Hot-Plug Hard Drive 1 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 66. 2 From the RAID management software, prepare the drive for removal and wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS RAID controller documentation for information about hot-plug drive removal. If the drive has been online, the green activity/fault indicator will flash as the drive is powered down.
Figure 3-23. Removing and Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 3 drive carrier release handle 2 drive carrier Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
3 Install the hot-plug hard drive. a Open the handle on the hard-drive carrier. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on page 66.
Figure 3-24. Installing a Hard Drive Into a Drive Carrier 3 2 1 1 screws (4) 3 hard drive 2 drive carrier SAS Controller Cards Removing a SAS Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
4 If you are removing a battery-cached SAS RAID controller, disconnect the RAID battery cable from the card. 5 Remove the card from the expansion slot. See "Removing an Expansion Card" on page 83. Installing a SAS Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-25. Installing a SAS RAID Controller 3 4 2 5 1 1 RAID battery holder 2 RAID battery 3 RAID battery cable 4 SAS Data cable 5 SAS RAID controller card Installing the SAS RAID Controller Card Battery To install the RAID battery, insert the battery into the plastic battery holder on the inner side of the chassis, and connect the battery cable to the connector on the SAS RAID controller card next to the RAID memory module. See Figure 3-25.
Connecting an External SAS Tape Drive This subsection describes how to connect an external SAS tape drive to the optional external SAS controller card. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the PEM. See "Removing the PEM or PEM Shell" on page 75. 4 Remove the cooling shroud assembly. See "Removing the Cooling Shroud Assembly" on page 71. 5 Locate the battery socket. See Figure 6-1. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object.
NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 7 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c Press the battery straight down into the connector until it snaps into place. 8 Replace the cooling shroud assembly.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Disconnect the control panel data cable from the control panel board. See Figure 3-27.
Figure 3-27. Removing and Installing the Control Panel 2 4 3 1 5 7 6 1 display module 2 display module cable 3 control panel board 4 control panel board cable 5 control panel board screws (3) 6 display module label 7 display module screws (2) Installing the Control Panel 1 Insert the control panel assembly display module into the chassis cutout and secure it with the two Torx screws. 2 Affix the control panel label to the display module.
4 Connect the display module cable to the control panel board. See Figure 3-27. 5 If the control panel data cable is not already connected to the system board, connect the cable to the control panel connector on the board. See Figure 6-1. 6 Connect the control panel cable to the control panel board and secure the cable in the cable guides on the chassis. 7 Close the system. See "Closing the System" on page 68. 8 Replace the front bezel, if applicable.
Figure 3-28. Removing and Installing the Chassis Intrusion Switch 1 2 1 intrusion switch 2 intrusion switch cable Installing the Chassis Intrusion Switch 1 Connect the intrusion-switch cable to its system board connector. See Figure 3-28. 2 Insert the switch into the opening in the chassis wall and gently, but firmly, press in the switch until it is fully seated. See Figure 3-28. 3 Close the system. See "Closing the System" on page 68.
SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel.
10 Remove the SAS backplane from the system: a If you are removing a 2.5-inch drive backplane, press the spring-loaded blue retention tab towards the front of the system, slide the backplane upward. See Figure 3-29. If you are removing a 3.5-inch drive backplane, pull the spring-loaded blue retention pin away from the front of the backplane, then slide the backplane upward. See Figure 3-30.
Figure 3-29. Removing and Installing a 2.
Figure 3-30. Removing and Installing a 3.5" Drive SAS Backplane 3 2 4 1 5 1 retention pin 2 SAS backplane 3 control-panel cable connector 4 retention slots (7) 5 installation alignment slot Installing a SAS Backplane 1 Install the SAS backplane: a Slowly lower the backplane into the system, being careful to avoid damaging components on the face of the board. b Align the installation alignment slot on the bottom of the backplane with the alignment pin on the bottom of the chassis.
c Slide the retention slots on the backplane over the retention hooks on the chassis. d Slide the backplane downward until the blue retention pin snaps into place. 2 Connect the SAS, interface, and power cables to the SAS backplane. 3 Connect the control-panel cable to the front of the SAS backplane. 4 Install the SAS hard drives in their original locations. See "Hard Drives" on page 107. 5 Install the optical drive carrier. Slide the drive carrier into its drive bay and press in the release latch.
5 Disconnect the SAS data and backplane power cables from the back of the SAS backplane. See Figure 3-29 or Figure 3-30. 6 Disconnect the power cable from the top of the peripheral interposer board. See Figure 3-31. NOTICE: When disconnecting the control-panel cable, hold the pull-tab on the control-panel cable connector to prevent damage to the interposer board or the cable itself. 7 Disconnect the control-panel cable from the control-panel cable connector on the back of the interposer board.
Figure 3-31. Removing and Installing the Peripheral Interposer Board 3 4 2 5 1 1 power cable to backplane 2 control panel cable 4 planar interface cable 5 retention tab 3 power cable from power distribution board 10 Remove the peripheral interposer board: 130 a Press the spring-loaded blue retention tab, then slide the board upward. See Figure 3-31. b When the board cannot move upward any farther, pull the board toward the back of the system to remove it from the retention hooks.
c Lift the board out of the system, being careful to avoid damaging components on the face of the board. d Place the interposer board aside on a work surface. Replacing a Peripheral Interposer Board 1 Install the peripheral interposer board: a Carefully lower the interposer board into the system, being careful to avoid damaging components on the face of the board. See Figure 3-31.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. NOTICE: To prevent damage to the drives and backplane, you must remove the SAS drives and optical drive carrier from the system before removing the backplane.
Figure 3-32. Removing and Installing a Fan Interposer Board 2 3 1 4 1 screws (2) 2 fan interposer board 3 tabs (2) 4 slots (2) Installing a Fan Interposer Board 1 Slip the two securing tabs on the fan interposer board into the two slots on the side of the fan bay. See Figure 3-32. 2 Secure the fan interposer board with the two screws. 3 Replace the SAS backplane (systems with 3.5" hard drives) or peripheral interposer board (systems with 2.5" hard drives).
5 Install the optical drive carrier. Slide the drive carrier into its drive bay and press in the release latch. See Figure 3-19. 6 Install the SAS hard drives in their original locations. See "Installing a HotPlug Hard Drive" on page 111. 7 Close the system. See "Closing the System" on page 68. 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
12 Remove the RAID battery compartment: a Lift the snap lever and gently pull the RAID battery compartment straight up. See Figure 3-33. b Lift the battery compartment away from the side of the chassis. Figure 3-33.
b Grasp the system board by the heat sinks, or by the riser board. To avoid twisting the board, do not lift the board by the corners. c Slowly and evenly lift the system board above the retention hooks, ensuring that the system board is clear of all retention hooks. d Lift the system board out of the chassis. Figure 3-34.
Installing the System Board 1 Transfer the processors and heat sinks to the new system board. See "Removing a Processor" on page 101 and "Installing a Processor" on page 103. 2 Remove the memory modules and transfer them to the same locations on the new board. See "Removing Memory Modules" on page 99 and "Installing Memory Modules" on page 97. 3 Transfer the riser board to the new system board. See "Removing the Riser Board" on page 84 and "Replacing the PEM or PEM Shell" on page 78.
• Chassis intrusion switch cable • SATA interface cable 8 Install all expansion cards. See "Installing an Expansion Card" on page 80. 9 Reinstall the SAS controller card. See "Installing a SAS Controller Card" on page 114. 10 If applicable, reconnect the RAID battery cable to the SAS controller card. 11 If applicable, reinstall and connect the RAC card. See "Installing an Optional RAC Card" on page 86. 12 Reinstall the NIC daughter card. See "Installing the NIC Daughter Card" on page 91.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the power supplies. See "Removing a Power Supply" on page 73. 4 Remove the system board. See "Removing the System Board" on page 134.
Figure 3-35. Removing and Installing the Power Distribution Board 2 1 3 4 1 retention notches (3) 2 power distribution board 3 screws (7) 4 retention tabs (3) Installing the Power Distribution Board 1 Position the three retention slots on the power distribution board with the three retention tabs on the bottom of the chassis. See Figure 3-35. 2 Secure the power distribution board with the seven screws. 3 Install the system board. See step 4 through step 14 in "Installing the System Board.
5 Close the system. See "Closing the System" on page 68. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Processor Expansion Module Board Removing the PEM Board 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the PEM. See "Removing the PEM or PEM Shell" on page 75. 4 Remove the PEM cooling shroud. See Figure 3-9.
Figure 3-36. Removing and Installing the PEM Board 2 3 1 5 4 1 retention pin 2 PEM board 3 PEM shell 4 retention slots 5 retention hooks Replacing the PEM Board 1 Install the new PEM board: a Lower the PEM board into the PEM shell. b Ensure that the PEM board is completely parallel to the floor of the PEM shell, and that all retention hooks on the bottom of the PEM shell extend through the retention slots on the PEM board. See Figure 3-34.
3 Remove the memory modules and transfer them to the same locations on the new PEM board. See "Removing Memory Modules" on page 99 and "Installing Memory Modules" on page 97. 4 Replace the PEM cooling shroud. See Figure 3-9 5 Replace the PEM in the system chassis.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Many repairs may only be done by a certified service technician.
Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 151. The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 160. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 161. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 181.
Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See "Front-Panel Features and Indicators" on page 13 and "Back-Panel Features and Indicators" on page 18 for the front- and back-panel connectors on your system.
If the test fails, see "Getting Help" on page 181. Troubleshooting the Keyboard or Mouse Problem • System message indicates a problem with the keyboard and/or mouse • Keyboard and/or mouse is not functioning or is functioning improperly. Action 1 Disconnect the keyboard and mouse cables from the system for 10 seconds and then reconnect them. If the problem is not resolved, proceed to the next step. 2 Try connecting the keyboard/mouse to the USB ports on the opposite side of the system.
5 If you have remote access to your system, use a remote host to access the system’s System Setup program and enable the USB ports. If remote access is not available, proceed to the next step. If enabling the USB ports does not resolve the problem, see "Getting Help" on page 181. 6 If you do not have remote access to your system, use the following procedure to set the NVRAM_CLR jumper inside your system and restore the BIOS to its default settings.
Troubleshooting Serial I/O Problems Problem • Error message indicates a problem with a serial port. • Device connected to a serial port is not operating properly. Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application. See "Using the System Setup Program" on page 45.
4 Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help" on page 181. If the problem persists, see "Getting Help" on page 181. Troubleshooting a USB Device Problem • System message indicates a problem with a USB device. • One or more USB devices are not operating properly. Action 1 If a single USB device is experiencing a problem, perform the following procedure. For problems with multiple USB devices, skip to step 2.
3 Restart the system and reconnect the USB devices. If the problem is resolved, the problem was likely caused by an overcurrent event on one of the USB devices. If the problem persists, attempt to isolate the faulty device by trying different USB configurations. If the problem is not resolved, proceed to the next step. 4 Reset the system BIOS to the default settings by setting the NVRAM _CLR jumper inside your system. Use the following procedure.
Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 169. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 20. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable.
Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting a Damaged System Problem • System was dropped or damaged. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Open the system.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. Action 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program" on page 45. 2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program.
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to operate. The system is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a system that is powered on. Operating the system for extended periods of time with only one power supply installed can cause the system to overheat. 2 Remove the faulty power supply. See "Power Supplies" on page 73.
• Front panel LCD indicates a problem with the fan. • Fan status indicator indicates a problem with the fan. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
• Front-panel status LCD indicates a problem with system memory. Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
9 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 10 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 45. If the amount of memory installed still does not match the system memory setting, then proceed to the next step. 11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 12 Open the system. See "Opening and Closing the System" on page 67.
Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Try using a different CD or DVD that you know works properly.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 169. Depending on the results of the diagnostics test, proceed as needed through the following steps.
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the hard-drive carrier. See "Getting Help" on page 181. If the hard drive functioned properly in another bay but does not function in the original bay, the SAS backplane has a defective connector. See "Getting Help" on page 181. 8 Check the cable connections inside the system: a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 169.
11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, proceed as follows: • If you have a SAS controller, see "Getting Help" on page 181. • If you have a RAID controller, replace the RAID battery. See "Installing the SAS RAID Controller Card Battery" on page 115. If replacing the battery does not solve the problem, see "Getting Help" on page 181.
7 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and controller card. 8 Close the system. See "Opening and Closing the System" on page 67. 9 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 10 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 11 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 67. 9 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 83 10 Close the system. See "Opening and Closing the System" on page 67.
Action CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 169.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
• View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, and keyboard) are functioning, you can use the system diagnostics to help identify the problem.
Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
• Log output file pathname — When checked, enables you to specify where the test log file is saved. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 172 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test.
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 67. 3 Move the password jumper to pins 2-4 to clear the password. See Figure 6-1 to locate the password jumper on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
Figure 6-1.
Table 6-2.
Processor Expansion Module Board Connectors See Figure 6-2 and Table 6-3 for the location and description of the PEM board connectors. Figure 6-2. Processor Expansion Module Board Connectors 2 1 5 Table 6-3.
SAS Backplane Board Connectors Figure 6-3 shows the location of the connectors on the backplane board. Figure 6-3.
Figure 6-4. SAS Backplane Board Connectors: 2.5-inch Option 2 1 3 1 SAS B 3 backplane power 2 SAS A SAS 2.5-Inch Peripheral Interposer Board In addition to the backplane, systems with 2.5-inch drives also have a peripheral interposer board.
Figure 6-5.
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on. bootable diskette — A diskette that is used to start your system if the system will not boot from the hard drive. BTU — British thermal unit. bus — An information pathway between the components of a system.
device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage.
host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. Hz — Hertz. I/O — Input/output. A keyboard is an input device, and a monitor is an output device. In general, I/O activity can be differentiated from computational activity. ID — Identification.
KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display. LED — Light-emitting diode. An electronic device that lights up when a current is passed through it.
memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm — Millimeter(s).
pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives.
rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.
video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors. Video drivers may need to match the video adapter installed in the system.
Glossary
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.fm Index A front-panel, 13 PEM, 177 SAS backplane board, 178 system board, 174 alert messages, 43 B back-panel features, 17 battery (RAID) installing, 115 troubleshooting, 163 battery (system) replacing, 117 troubleshooting, 155 bezel, 66 BMC configuring, 61 setup module, 12 boot device configuring, 109 C CD/DVD drive See optical drive.
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.fm See memory modules (DIMMs).
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.fm RAID battery, 115 SAS backplane board, 127 SAS controller, 114 SD card, 91 USB memory key, 88 microprocessor See processor.
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.fm RAID battery, 115 SAS controller card installing, 114 removing, 113 SAS hard drive See hard drives (SAS/SATA). SATA hard drive See hard drives (SAS/SATA).
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.
FILE LOCATION: C:\Documents and Settings\daniel_white\My Documents\Windchill\Fat Tire 32\HOM\A02\EN\Source\BookIX.
