Dell™ PowerEdge™ R905 Hardware Owner’s Manual
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup . 12 . . . . . . . . . . 13 . . . . . . . . . . . . 16 Back-Panel Features and Indicators . . . . . . . . . . 17 . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . 19 . . . . . . . . . . . . . . . . . . . 20 Connecting External Devices . Power Indicator Codes NIC Indicator Codes LCD Status Messages . . . . . . . . . .
2 Using the System Setup Program . . . . . . . . . . 43 Responding to Error Messages . . . . . . . . . . . 43 . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . 44 . . . . . . . . . . . . . . . . . . . . 44 System Setup Options Main Screen . . . . . . . . . . . . 47 . . . . . . . . . . . . . . 48 Memory Information Screen CPU Information Screen Integrated Devices Screen . . . . . . . . . . . . . Serial Communication Screen Exit Screen 51 . . . . . . . . . . . . . . 51 . . . .
Opening and Closing the System . . . . . . . . . . . . 65 . . . . . . . . . . . . . . . . 65 . . . . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . . . . . . . 67 Opening the System Closing the System Cooling Fans . Removing a Cooling Fan . . . . . . . . . . . . . . 67 Replacing a Cooling Fan . . . . . . . . . . . . . . 68 . . . . . . . . . . . . . . . 69 Cooling Shroud Assembly . Removing the Cooling Shroud Assembly . . . . . . 69 Replacing the Cooling Shroud Assembly .
SD Memory Card . . . . . . . . . . . . . . . . . . . . . NIC Daughter Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Removing the NIC Daughter Card . . . . . . . . . 91 . . . . . . . . . . . . . . . . . . . . . 91 General Memory Module Installation Guidelines . . . . . . . . . . . . . . . . . . . . . . 92 Installing Memory Modules. . . . . . . . . . . . . 95 Removing Memory Modules . . . . . . . . . . . . 97 . . . . . . . . . . . . . . . . . . . . . . . .
Connecting an External Fibre Channel Storage Device . . . . . . . . . . . . . . . . . . . . . . System Battery . . . . . 114 . . . . . . . . . . . . . . . . . . . . . 115 Replacing the System Battery . . . . . . . . . . . Control Panel Assembly (Service-Only Procedure) . . . . . . . . . . . . . . . 115 . . . . . . . . . 118 Removing the Control Panel . . . . . . . . . . . . 118 Installing the Control Panel . . . . . . . . . . . . . 119 Chassis Intrusion Switch (Service-Only Procedure) . . .
Processor Expansion Module Board (Service-Only Procedure) . . . . . . 4 . . . . . . . . . 139 Removing the PEM Board. . . . . . . . . . . . . 139 Replacing the PEM Board . . . . . . . . . . . . 140 Troubleshooting Your System . . . . . . . . 143 . . . . . . . . 143 . . . . . . . . . . . . . . . . . . . . 143 Safety First—For You and Your System Start-Up Routine Checking Basic Power Problems Checking the Equipment . . . . . . . . . . . . 144 . . . . . . . . . . . . . . .
Troubleshooting a Hard Drive Troubleshooting a SAS Controller or SAS RAID Controller . . . . . . . . . . . . . . Troubleshooting Expansion Cards . . . . . . 163 . . . . . . . . . . . 164 Troubleshooting the Microprocessors Using Dell PowerEdge Diagnostics . . . . . . 167 . . . . . . . . . . 167 . . . . . . . . . . . . . . 167 When to Use the System Diagnostics . Running the System Diagnostics . . . . . . . . . 168 . . . . . . . . . . . .
SAS Backplane Board Connectors . . . . . . . . . . . . . . . . 177 . . . . . . . . . . . . . . . . . . . . . 179 SAS 2.5-Inch Peripheral Interposer Board 7 Getting Help . Contacting Dell . . . . . . . . . . . . . . . . . . . . . 179 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents.
Table 1-1. Keystrokes for Accessing System Features (continued) Keystroke Description If a SAS controller is installed, this keystroke enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information. Option is displayed if you have PXE support enabled through the System Setup Program (see "Integrated Devices Screen" on page 49), or iSCSI boot enabled. This keystroke allows you to configure NIC settings for PXE boot.
Figure 1-1. Front-Panel Features and Indicators 1 Table 1-2. 2 3 5 7 6 8 Front-Panel Features and Connectors Item Component 1 4 Power-on indicator, power button Icon Description The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.
Table 1-2. Front-Panel Features and Connectors (continued) Item Component 4 LCD display Icon Description Provides system ID, status information, and system error messages. The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.
Hard-Drive Indicator Codes The hard-drive carriers have two indicators—a drive-activity indicator and a drive-status indicator. See Figure 1-2. Figure 1-2. Hard-Drive Indicators 1 1 drive-status indicator (green and amber) – requires hardware RAID controller 2 2 green drive-activity indicator Table 1-3 lists the drive indicator patterns for hard drives connected to a RAIDenabled controller card such as a PERC6i card. Different patterns are displayed as drive events occur in the system.
Table 1-3. Card Hard-Drive Indicator Patterns for Drives Connected to a RAID Controller Condition Drive-Status Indicator Pattern Identify drive/preparing for removal Blinks green two times per second Drive ready for insertion or Off removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time. Drive predicted failure Blinks green, amber, and off.
Figure 1-3.
For information about individual connectors, see "Jumpers and Connectors" on page 171. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 43. Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 1-1). Table 1-4 lists the power button indicator codes. Table 1-4.
Figure 1-4. Power Supply Indicators 1 1 power supply status (DC out is operational) 3 AC line status (AC in is operational) 2 2 3 power supply fault NIC Indicator Codes Each NIC on the system back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes. Figure 1-5.
Table 1-6. NIC Indicator Codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is blinking amber Network data is being sent or received. LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.
Table 1-7. LCD Status Messages Line 1 Message Line 2 Message Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be defined by the user in the System Setup program. This message is for information only. You can change the system string in the The SYSTEM NAME System Setup program. displays under the See "Using the System following conditions: Setup Program" on • The system is powered page 43. on. • The power is off and active POST errors are displayed.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E122A CPU # VTT Processor # VTT voltage See "Getting Help" on has exceeded the page 179. allowable voltage range E122D CPU # VDDIO Processor # VDDIO voltage has exceeded the allowable voltage range See "Getting Help" on page 179. E122E CPU # VDDA Processor # VDDA voltage has exceeded the allowable voltage range See "Getting Help" on page 179. E122F 2.5V PwrGd 2.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E1313 Fan Redundancy One or more cooling fans See "Troubleshooting has failed. Cooling fan System Cooling redundancy has been lost. Problems" on page 155. E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. Corrective Actions See "Troubleshooting System Cooling Problems" on page 155.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message E141C CPU Mismatch Processors are in an unsupported configuration. Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide. E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 179. E1420 CPU Bus PERR The system BIOS has reported a processor bus parity error.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E161C PS # Input Lost Power source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 154. E1620 PS # Input Range Power source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message E1712 PCI SERR B## The system BIOS has D## F## reported a PCI system error on a component PCI SERR that resides in PCI Slot # configuration space at bus ##, device ##, function ##. Causes Corrective Actions Remove and reseat the specified PCI expansion card. If the problem persists, see "Troubleshooting Expansion Cards" on page 164. If troubleshooting does not resolve the problem, see "Getting Help" on page 179.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E1812 HDD ## Removed Specified hard drive has been removed from the system. Information only. E1914 DRAC5 Conn2 Cbl DRAC 5 cable is missing or unseated. Reconnect the cable. See "RAC Card" on page 83. E1A14 SAS Cable A SAS cable A is unseated, missing, or bad. Check the cable connection to the SAS backplane. See "SAS Backplane Board Connectors" on page 176.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions E2013 Shadow BIOS Fail The system BIOS failed to copy its flash image into memory. See "Troubleshooting System Memory" on page 156. E2014 CMOS Fail CMOS failure. CMOS RAM not functioning properly. See "Getting Help" on page 179. E2015 DMA Controller DMA controller failure. See "Getting Help" on page 179. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 179.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E201F DRAC Config Remote access controller Check screen for specific (RAC) configuration error messages. Ensure failure. that the RAC card and cables are properly seated. See "RAC Card" on page 83. If problem persists, see your RAC documentation. E2020 CPU Config CPU configuration failure. Check screen for specific error messages. E2021 Memory Population Incorrect memory configuration.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes E2112 Mem Spare DIMM ## The system BIOS has See "Troubleshooting spared the memory System Memory" on because it has determined page 156. that the memory had too many errors. "##" represents the DIMM implicated by the BIOS. I1910 Intrusion System cover has been removed. I1911 >3 ERRs Chk Log LCD overflow message.
Table 1-7. LCD Status Messages (continued) Line 1 Message Line 2 Message Causes Corrective Actions W1228 ROMB Batt < 24hr Warns predictively that the RAID battery has less than 24 hours of charge left. Replace the RAID battery. See "Installing the SAS RAID Controller Card Battery" on page 113. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 181.
Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry. System Messages System messages appear on the screen to notify you of a possible problem with the system.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Attempting to update Remote Configuration. Please wait... Remote Configuration Wait until the process is request has been detected complete. and is being processed. BIOS Manufacturing System is in mode detected. manufacturing mode. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. Reboot to take the system out of manufacturing mode. Remote BIOS update attempt failed.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Error: Incorrect memory configuration The DIMM group for CPU n is incorrectly configured and caused the system to halt. See "General Memory Module Installation Guidelines" on page 92 for memory configuration information. If the problem persists, see "Troubleshooting System Memory" on page 156.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Invalid NVRAM configuration, Resource Reallocated System detected and corrected a resource conflict. No action is required. Invalid PCIe card found in the Internal Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install a SAS controller in the dedicated slot.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Memory tests terminated by keystroke. POST memory test terminated by pressing the spacebar. Information only. No boot device available Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting an Optical Drive" on page 158, and "Troubleshooting a Hard Drive" on page 159.
Table 1-8. System Messages (continued) Message Causes PCIe Degraded Link Faulty or improperly Width Error: installed PCIe card in the Embedded specified slot. Bus#nn/Dev#nn/Func n Expected Link Width is n Corrective Actions Reseat the PCIe card in the specified slot number. See "Installing an Expansion Card" on page 78. If the problem persists, see "Getting Help" on page 179. Actual Link Width is n Faulty or improperly Reseat the PCIe card in the installed PCIe card in the specified slot number.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Read fault The operating system cannot read from the hard drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting an Optical Drive" on page 158, or "Troubleshooting a Hard Drive" on page 159 for the appropriate drive(s) installed in your system.
Table 1-8. System Messages (continued) Message Causes Corrective Actions Shutdown failure Shutdown test failure. See "Troubleshooting System Memory" on page 156. The amount of system memory has changed Memory has been added or removed or a memory module may be faulty. If memory has been added or removed, this message is informative and can be ignored.
Table 1-8. System Messages (continued) Message Causes Unsupported CPU combination Microprocessor(s) is not Install a supported supported by the system. microprocessor or microprocessor combination. See "Installing a Processor" on page 101. Unsupported CPU stepping detected Utility partition not available The key was pressed during POST, but no utility partition exists on the boot hard drive. Corrective Actions Create a utility partition on the boot hard drive.
Table 1-8. System Messages (continued) Message Causes Write fault Faulty optical drive, hard See "Troubleshooting an drive, or hard-drive Optical Drive" on page 158 subsystem. or "Troubleshooting a Hard Drive" on page 159. Write fault on selected drive Corrective Actions NOTE: For the full name of an abbreviation or acronym used in this table, see "Glossary" on page 181.
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action From the main menu, selects an option that has a submenu, such as Memory Information. Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and Cycles through the settings in a field.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 51. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Table 2-2.
Table 2-2. System Setup Program Options (continued) Option Description Boot Sequence Determines the order of devices from which the system attempts to boot during system startup. Available options can include a diskette drive, CD drive, hard drives, and network. NOTE: System boot is not supported from an external device attached to a SAS adapter. See support.dell.com for the latest support information about booting from external devices.
Table 2-2. System Setup Program Options (continued) Option Description Keyboard NumLock (On default) Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards). Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached.
Table 2-3. Memory Information Screen (continued) Option Description Memory Optimizer Technology (Enabled default) Sets the behavior of the two DRAM controllers for memory optimization. When set to Enabled, the two controllers run in parallel 64-bit mode for improved memory performance (running single-bit ECC).When set to Disabled, the controllers are joined in 128-bit mode running multi-bit Advanced ECC. Low Power Mode (Disabled default) Enables or disables the low power mode of the memory.
Table 2-4. CPU Information Screen (continued) Option Description Demand-Based Power Enables or disables demand-based power management. Management When enabled, the CPU Performance State tables will be (Disabled default) reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only and automatically set to Disabled.
Table 2-5. Integrated Devices Screen Options Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated SAS controller. Optical Drive Controller (On default) Enables or disables the integrated optical drive controller. User Accessible USB Ports (All Ports On default) Enables or disables the system’s user accessible USB ports. Options are All Ports On, Only Back Ports On, and All Ports Off.
Serial Communication Screen Table 2-6 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Table 2-6. Serial Communication Screen Options Option Description Serial Communication (On without Console Redirection default) Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
Table 2-7. System Security Screen Options (continued) Option Description Setup Password Restricts access to the System Setup program in the same way that you restrict access to your system using the system password feature. NOTE: See "Using the Setup Password" on page 57 for instructions on assigning a setup password and using or changing an existing setup password.
Table 2-7. System Security Screen Options (continued) Option Description TPM Activation Changes the operational state of the TPM. When set to Activate, the TPM is enabled and activated at default settings. When set to Deactivate, the TPM is disabled and deactivated. The No Change state initiates no action. The operational state of the TPM remains unchanged (all user settings for the TPM are preserved). NOTE: This field is read-only when TPM Security is set to Off.
Table 2-7. System Security Screen Options (continued) Option Description NMI Button NOTICE: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. Enables or disables the NMI feature. AC Power Recovery Determines how the system reacts when power is restored to (Last default) the system. If system is set to Last, the system returns to the last power state.
password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 171. Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.
4 Press . 5 To confirm your password, type it a second time and press . The setting shown for the System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to further protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 When prompted, press to disable the existing system password. If you are asked to enter your setup password, contact your network administrator. 2 Enter the System Setup program by pressing during POST.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled.
Disabling a Forgotten Password See "Disabling a Forgotten Password" on page 171. Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely.
Using the System Setup Program
Installing System Components This section describes how to install the following system components: • Front bezel • System cover • Cooling fan modules • Cooling shroud assembly • Power supplies • Processor expansion module (PEM) • Expansion cards • Riser board • RAC card • Internal USB memory key • TOE/iSCSI key • SD memory card • NIC daughter card • System memory • Processors • Optical drive • Hard drives • SAS controller card • RAID battery • External SAS tape drive
• Peripheral interposer board • Fan interposer board • System board • Power distribution board • Processor expansion module board Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 Torx driver • Small flat-blade screwdriver • Wrist grounding strap Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside
Figure 3-1.
The system board holds the system's control circuitry and other electronic components. The processors and memory modules are installed on the system board, and on the optional processor expansion module (PEM). The hard-drive bays provide space for up to eight optional 2.5-inch hard drives or five optional 3.5-inch SAS hard drives. The hard drives connect to a SAS controller card or an optional battery-cached SAS RAID controller card through a SAS backplane.
To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the bezel onto the system. Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-3. Removing and Replacing the System Cover 1 2 3 1 latch 3 chassis hooks 2 latch release lock Closing the System 1 Lift up the latch on the cover. 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis hooks. See Figure 3-3. 3 Lower the cover onto the chassis and close the latch.
Cooling Fans This system contains four hot-plug cooling fans, connected directly to the system board. NOTICE: In the event of a problem with a particular fan, the fan’s number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan. Removing a Cooling Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-4. Removing and Replacing a Cooling Fan 2 1 8 7 3 4 5 6 1 fan 2 latches (2) 3 fan power connector 4 fan-bay power connector 5 FAN4 6 FAN2 7 FAN1 8 FAN3 Replacing a Cooling Fan NOTE: The procedure for installing each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seated. Then lower the fan handle until it snaps into place. See Figure 3-4. 2 Close the system.
Cooling Shroud Assembly Removing the Cooling Shroud Assembly NOTICE: Do not operate the system without the cooling shroud assembly. The cooling shroud assembly must be installed to direct the airflow from the fans. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 65. 3 Remove the processor expansion module (PEM). See "Removing the PEM or PEM Shell" on page 73.
Figure 3-5. Removing and Replacing the Cooling Shroud Assembly 1 2 3 1 cooling shroud assembly 3 alignment pins (4) 2 snaps (4) Replacing the Cooling Shroud Assembly 1 Slowly lower the shroud assembly straight down into the system. The snaps on the four corners of the shroud fit over the four corresponding alignment pins on the system board. See Figure 3-5.
2 Gently press down on the shroud assembly until it is fully seated. The upper surface of the shroud should be flush with the fan bays when the shroud assembly is correctly installed. Power Supplies Your system supports two power supplies. The second power supply serves as a redundant, hot-plug power source. NOTICE: The system is only in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source.
Figure 3-6. Removing and Replacing a Power Supply 1 2 3 1 power supply 3 lever release latch 2 release lever Replacing a Power Supply 1 Holding the lever in the open position, slide the new power supply into the chassis until the lever contacts the system chassis. See Figure 3-6. 2 Close the release lever until the power supply is fully seated and the lever snaps into place behind the lever release latch. See Figure 3-6.
NOTE: After installing a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-4).
Figure 3-7. Installing and Removing a PEM 1 2 3 4 1 processor expansion module 2 handle 3 guide pins (6) 4 slots (6) NOTICE: Use two hands to lift the PEM from the chassis. 4 Lift the PEM from the chassis. 5 If you are removing a 4-processor PEM, carefully turn the PEM upside down and rotate the handle so it is in the closed position, before placing the PEM on a work surface. See Figure 3-8.
Figure 3-8.
To access the PEM board, remove the cooling shroud. See Figure 3-9. Figure 3-9. Removing and Installing the PEM Cooling Shroud 1 2 3 1 cooling shroud 3 snaps (4) 2 alignment pins (4) Replacing the PEM or PEM Shell 1 Replace the cooling shroud 2 Rotate the PEM so the PEM board (4-processor systems) or air baffles (2-processor systems) face downwards. 3 Rotate the PEM handle to the fully open position.
5 Lower the PEM into the system and rotate the PEM handle until the PEM is fully seated in the chassis. Expansion Cards Expansion Card Installation Guidelines Your system supports up to eight PCI-Express (PCIe) expansion cards installed in connectors on the system board (see Figure 3-10). • All slots support full-height, half-length cards. • Up to two 25-W cards are supported; the remaining cards must be 15-W cards. • Slots 1, 2, 5, 6, and 7 are x4 lane-width PCIe expansion slots.
Figure 3-10. Expansion Slots 1 2 3 4 back of system 5 6 7 8 9 front of system 1 PCIE_X4_7 2 PCIE_X4_6 3 PCIE_X4_5 4 PCIE_X8_4 5 PCIE_X8_3 6 PCIE_X4_2 7 PCIE_X4_1 8 INT_ STORAGE 9 RAC_CONN Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
6 Install the expansion card: a Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion-card connector on the system board. NOTICE: If you are installing a SAS RAID controller card, do not press on the memory module when installing the card. b Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. c Close the expansion-card retainer. See Figure 3-11. Figure 3-11.
7 Connect any cables to the expansion card. • If you are installing a RAC card, see "RAC Card" on page 83. • If you are installing a SAS controller card, see "Installing a SAS Controller Card" on page 112. 8 Close the system. See "Closing the System" on page 66. Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-12. Riser Boards 1 2 1 4-processor riser board 2 2-processor riser board Removing the Riser Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-13. Installing or Removing a Riser Board 2 1 4 3 1 riser board 2 retention latches (2) 3 riser board socket 4 riser guide posts (2) Replacing the Riser Board 1 To install the riser board, make sure both riser retention latches are completely open, then align the riser with the two riser guide posts on the system board and lower the riser board onto the system board. See Figure 3-13.
3 Reinstall the PEM. See "Replacing the PEM or PEM Shell" on page 76. 4 Close the system. See "Closing the System" on page 66. 5 Reconnect the system and peripherals to their power sources. RAC Card Installing an Optional RAC Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-14. RAC Card Connectors 3 2 1 1 RJ-45 RAC NIC connector 3 50-pin management cable connector 2 44-pin MII cable connector 7 Reinstall the storage controller card. 8 Reconnect all cables to the storage controller card. 9 Close the system. See "Closing the System" on page 66. 10 Reconnect the system and peripherals to their power sources, and turn them on. 11 Enter the System Setup program and verify that the setting for the Boot Sequence has changed to reflect the presence of the RAC card.
Internal USB Memory Key (Optional) Your system provides an internal USB connector located on the system board for use with an optional USB flash memory key (see Figure 6-1). The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup program.
Figure 3-15. Installing a USB Memory Key 1 2 1 USB memory key 2 USB memory key connector 5 Close the system. See "Opening the System" on page 65. 6 Reconnect the system to power and restart the system. 7 Enter the System Setup program and verify that the USB key has been detected by the system. See "Using the System Setup Program" on page 43.
NOTE: When future NIC functionality is supported, you must replace the original TOE/iSCSI hardware key with a new hardware key. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 65. 3 Locate the TOE/iSCSI key connector on the system board (see Figure 6-1). If you have an expansion card installed in slot 7, you may have to remove the card. See "Removing an Expansion Card" on page 80.
SD Memory Card You can install an optional SD memory card in a connector on the system board. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
5 Close the system. See "Opening the System" on page 65. 6 Reconnect the system to power and restart the system. NIC Daughter Card The NIC daughter card provides two NICs, in addition to the two on the system board. Installing the NIC Daughter Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-18. Installing and Removing a NIC Daughter Card 3 4 2 1 5 6 1 retention standoff (2) 2 NIC daughter card connector 3 retention standoff holes (2) 4 NIC daughter card 5 support standoff 6 cutout 5 Straighten the card so that the cutouts on the side edges of the card insert into the two support standoffs. See Figure 3-18.
8 Close the system. See "Opening the System" on page 65. 9 Reconnect the system to power and restart the system. Removing the NIC Daughter Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Your system hardware supports Non-Uniform Memory Architecture (NUMA). Each processor has its own memory controller and local memory for reduced access times, but it can also access memory from another processor. This architecture improves system performance if an operating system is installed that supports this feature. NOTICE: To enable NUMA, run the System Setup program and disable the Node Interleaving option. See "Using the System Setup Program" on page 43.
Table 3-1.
Table 3-2.
Table 3-2.
4 Remove the cooling shroud assembly: – If you are installing memory modules on the system board, see "Removing the Cooling Shroud Assembly" on page 69. – If you are installing memory modules on the PEM, see Figure 3-9. 5 Locate the memory module sockets. See Figure 6-1 or Figure 6-2. 6 Press the ejectors on the memory module socket down and out, as shown in Figure 3-19, to allow the memory module to be inserted into the socket.
9 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket. When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed. 10 Repeat step 6 through step 9 of this procedure to install the remaining memory modules. See Table 3-1 or Table 3-2.
CAUTION: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 65. 3 Remove the PEM. See "Removing the PEM or PEM Shell" on page 73.
Removing a Processor CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Prior to upgrading your system, download and install the latest system BIOS version from support.dell.com.
Figure 3-20. Removing and Installing the Heat Sink 2 1 1 heat sink 2 heat-sink retention screws (2) 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Loosen the second heat-sink retention screw. 9 If the heat sink does not separate from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the processor.
12 Pull the socket-release lever 90 degrees upward until the processor is released from the socket. See Figure 3-21. Figure 3-21. Removing and Installing the Processor 3 2 4 1 5 1 socket-release lever 2 processor 3 processor shield 4 socket keys (2) 5 socket 13 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so that the socket is ready for the new processor.
3 If you are adding a processor to an empty socket, perform the following steps: a Remove the protective cover from the processor socket. b Pull the socket-release lever 90 degrees upward. See Figure 3-21. c Lift the processor shield. See Figure 3-21. 4 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on.
6 Replace the cooling shroud assembly: – If you are adding a processor on the system board, see "Replacing the Cooling Shroud Assembly" on page 70. – If you are adding a processor on the PEM, see Figure 3-9. 7 Replace the PEM. See "Replacing the PEM or PEM Shell" on page 76. 8 Close the system. See "Closing the System" on page 66. 9 Restart the system.
4 Remove the optical drive filler plate from the carrier: a Loosen the thumbscrew from the latch securing the optical drive or filler plate. See Figure 3-22. b Remove the latch. c Lift the optical drive filler plate from the carrier. Figure 3-22.
5 Install the new optical drive in the carrier. See Figure 3-22. The pins on the carrier fit into the corresponding holes in the side of the drive. 6 Attach the interface board to the back of the carrier, using the two plastic rivets. See Figure 3-22. 7 Reinstall the latch and tighten the thumbscrew. 8 Slide in the drive carrier until the tray snaps into place. See Figure 3-20 9 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on page 64.
Figure 3-23. Hard-Drive ID Numbers ID 0 ID 1 ID 2 ID 3 ID 4 ID 5 ID 6 ID 7 ID 0 ID 1 ID 2 ID 3 ID 4 Before You Begin NOTICE: Before you attempt to remove or install a drive while the system is running, see the documentation for the optional SAS RAID controller card to ensure that the host adapter is configured correctly to support hot-plug drive removal and insertion. NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS backplane board.
When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. Configuring the Boot Device If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program. The System Setup program provides options that the system uses to scan for installed boot devices.
Removing a Hot-Plug Hard Drive 1 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 64. 2 From the RAID management software, prepare the drive for removal and wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely. See your SAS RAID controller documentation for information about hot-plug drive removal. If the drive has been online, the green activity/fault indicator will flash as the drive is powered down.
Figure 3-24. Removing and Installing a Hot-Plug Hard Drive 1 2 3 1 hard drive 3 drive carrier release handle 2 drive carrier Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.
3 Install the hot-plug hard drive. a Open the handle on the hard-drive carrier. b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on page 64.
Figure 3-25. Installing a Hard Drive Into a Drive Carrier 3 2 1 1 screws (4) 3 hard drive 2 drive carrier SAS Controller Cards Removing a SAS Controller Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
4 If you ar removing a battery-cached SAS RAID controller, disconnect the RAID battery cable from the card. 5 Remove the card from the expansion slot. See "Removing an Expansion Card" on page 80. Installing a SAS Controller Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-26. Installing a SAS RAID Controller 3 4 2 5 1 1 RAID battery holder 2 RAID battery 3 RAID battery cable 4 SAS Data cable 5 SAS RAID controller card Installing the SAS RAID Controller Card Battery To install the RAID battery, insert the battery into the plastic battery holder on the inner side of the chassis, and connect the battery cable to the connector on the SAS RAID controller card next to the RAID memory module. See Figure 3-26.
Connecting an External SAS Tape Drive This subsection describes how to connect an external SAS tape drive to the optional external SAS controller card. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 65.
4 Remove the cooling shroud assembly. See "Removing the Cooling Shroud Assembly" on page 69. 5 Locate the battery socket. See Figure 6-1. NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.
7 Install the new system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector. c Press the battery straight down into the connector until it snaps into place. 8 Replace the cooling shroud assembly. See "Replacing the Cooling Shroud Assembly" on page 70. 9 Replace the PEM. See "Replacing the PEM or PEM Shell" on page 76.
Control Panel Assembly (Service-Only Procedure) Removing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-28. Removing and Installing the Control Panel 2 4 3 1 5 7 6 1 display module 2 display module cable 3 control panel board 4 control panel board cable 5 control panel board screws (3) 6 display module label 7 display module screws (2) Installing the Control Panel 1 Insert the control panel assembly display module into the chassis cutout and secure it with the two Torx screws. 2 Affix the control panel label to the display module.
4 Connect the display module cable to the control panel board. See Figure 3-28. 5 Connect the control panel cable to the control panel board and secure the cable in the cable guides on the chassis. 6 Close the system. See "Closing the System" on page 66. 7 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel" on page 64. 8 Reconnect the system to the power source and turn on the system and attached peripherals.
Figure 3-29. Removing and Installing the Chassis Intrusion Switch 1 2 1 intrusion switch 2 intrusion switch cable Installing the Chassis Intrusion Switch 1 Connect the intrusion-switch cable to its system board connector. See Figure 3-29. 2 Insert the switch into the opening in the chassis wall and gently, but firmly, press in the switch until it is fully seated. See Figure 3-29. 3 Close the system. See "Closing the System" on page 66.
SAS Backplane (Service-Only Procedure) Removing the SAS Backplane CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 If applicable, remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 64.
10 Remove the SAS backplane from the system: a If you are removing a 2.5-inch drive backplane, press the spring-loaded blue retention tab towards the front of the system, slide the backplane upward. See Figure 3-30. If you are removing a 3.5-inch drive backplane, pull the spring-loaded blue retention pin away from the front of the backplane, then slide the backplane upward. See Figure 3-31.
Figure 3-30. Removing and Installing a 2.
Figure 3-31. Removing and Installing a 3.5" Drive SAS Backplane 3 2 4 1 5 1 retention pin 2 SAS backplane 3 control-panel cable connector 4 retention slots (7) 5 installation alignment slot Installing a SAS Backplane 1 Install the SAS backplane: a Slowly lower the backplane into the system, being careful to avoid damaging components on the face of the board. b Align the installation alignment slot on the bottom of the backplane with the alignment pin on the bottom of the chassis.
c Slide the retention slots on the backplane over the retention hooks on the chassis. d Slide the backplane downward until the blue retention pin snaps into place. 2 Connect the SAS, interface, and power cables to the SAS backplane. 3 Connect the control-panel cable to the front of the SAS backplane. 4 Install the SAS hard drives in their original locations. See "Hard Drives" on page 105. 5 Install the optical drive carrier. Slide the drive carrier into its drive bay and press in the release latch.
6 Disconnect the power cable from the top of the peripheral interposer board. See Figure 3-32. NOTICE: When disconnecting the control-panel cable, hold the pull-tab on the control-panel cable connector to prevent damage to the interposer board or the cable itself. 7 Disconnect the control-panel cable from the control-panel cable connector on the back of the interposer board. See Figure 3-32. 8 Disconnect the planar interface cable from the back of the interposer board.
Figure 3-32. Removing and Installing the Peripheral Interposer Board 3 4 2 5 1 1 power cable to backplane 2 control panel cable 4 planar interface cable 5 retention tab 3 power cable from power distribution board 10 Remove the peripheral interposer board: 128 a Press the spring-loaded blue retention tab, then slide the board upward. See Figure 3-32. b When the board cannot move upward any farther, pull the board toward the back of the system to remove it from the retention hooks.
c Lift the board out of the system, being careful to avoid damaging components on the face of the board. d Place the interposer board aside on a work surface. Replacing a Peripheral Interposer Board 1 Install the peripheral interposer board: a Carefully lower the interposer board into the system, being careful to avoid damaging components on the face of the board. See Figure 3-32.
Fan Interposer Board (Service-Only Procedure) Removing a Fan Interposer Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-33. Removing and Installing a Fan Interposer Board 2 3 1 4 1 screws (2) 2 fan interposer board 3 tabs (2) 4 slots (2) Installing a Fan Interposer Board 1 Slip the two securing tabs on the fan interposer board into the two slots on the side of the fan bay. See Figure 3-33. 2 Secure the fan interposer board with the two screws. 3 Replace the SAS backplane (systems with 3.5" hard drives) or peripheral interposer board (systems with 2.5" hard drives).
5 Install the optical drive carrier. Slide the drive carrier into its drive bay and press in the release latch. See Figure 3-20. 6 Install the SAS hard drives in their original locations. See "Installing a HotPlug Hard Drive" on page 109. 7 Close the system. See "Closing the System" on page 66. 8 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
12 Remove the RAID battery compartment: a Lift the snap lever and gently pull the RAID battery compartment straight up. See Figure 3-34. b Lift the battery compartment away from the side of the chassis. Figure 3-34.
b Grasp the system board by the heat sinks, or by the riser board. To avoid twisting the board, do not lift the board by the corners. c Slowly and evenly lift the system board above the retention hooks, ensuring that the system board is clear of all retention hooks. d Lift the system board out of the chassis. Figure 3-35.
Installing the System Board 1 Transfer the processors and heat sinks to the new system board. See "Removing a Processor" on page 99 and "Installing a Processor" on page 101. 2 Remove the memory modules and transfer them to the same locations on the new board. See "Removing Memory Modules" on page 97 and "Installing Memory Modules" on page 95. 3 Transfer the riser board to the new system board. See "Removing the Riser Board" on page 81 and "Replacing the PEM or PEM Shell" on page 76.
• Chassis intrusion switch cable • SATA interface cable 8 Install all expansion cards. See "Installing an Expansion Card" on page 78. 9 Reinstall the SAS controller card. See "Installing a SAS Controller Card" on page 112. 10 If applicable, reconnect the RAID battery cable to the SAS controller card. 11 If applicable, reinstall and connect the RAC card. See "Installing an Optional RAC Card" on page 83. 12 Reinstall the NIC daughter card. See "Installing the NIC Daughter Card" on page 89.
Power Distribution Board (Service-Only Procedure) Removing the Power Distribution Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-36. Removing and Installing the Power Distribution Board 2 1 3 4 1 retention notches (3) 2 power distribution board 3 screws (7) 4 retention tabs (3) Installing the Power Distribution Board 1 Position the three retention slots on the power distribution board with the three retention tabs on the bottom of the chassis. See Figure 3-36. 2 Secure the power distribution board with the seven screws. 3 Install the system board. See step 4 through step 14 in "Installing the System Board.
5 Close the system. See "Closing the System" on page 66. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Processor Expansion Module Board (ServiceOnly Procedure) Removing the PEM Board 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 65. 3 Remove the PEM. See "Removing the PEM or PEM Shell" on page 73.
Figure 3-37. Removing and Installing the PEM Board 2 3 1 5 4 1 retention pin 2 PEM board 3 PEM shell 4 retention slots 5 retention hooks Replacing the PEM Board 1 Install the new PEM board: a Lower the PEM board into the PEM shell. b Ensure that the PEM board is completely parallel to the floor of the PEM shell, and that all retention hooks on the bottom of the PEM shell extend through the retention slots on the PEM board. See Figure 3-35.
3 Remove the memory modules and transfer them to the same locations on the new PEM board. See "Removing Memory Modules" on page 97 and "Installing Memory Modules" on page 95. 4 Replace the PEM cooling shroud. See Figure 3-9 5 Replace the PEM in the system chassis.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 158. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 159. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 179.
attached to the external connectors on your system. See "Front-Panel Features and Indicators" on page 13 and "Back-Panel Features and Indicators" on page 18 for the front- and back-panel connectors on your system. Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector.
Troubleshooting the Keyboard or Mouse Problem • System message indicates a problem with the keyboard and/or mouse • Keyboard and/or mouse is not functioning or is functioning improperly. Action 1 Disconnect the keyboard and mouse cables from the system for 10 seconds and then reconnect them. If the problem is not resolved, proceed to the next step. 2 Try connecting the keyboard/mouse to the USB ports on the opposite side of the system.
5 If you have remote access to your system, use a remote host to access the system’s System Setup program and enable the USB ports. If remote access is not available, proceed to the next step. If enabling the USB ports does not resolve the problem, see "Getting Help" on page 179. 6 If you do not have remote access to your system, use the following procedure to set the NVRAM_CLR jumper inside your system and restore the BIOS to its default settings.
Troubleshooting Serial I/O Problems Problem • Error message indicates a problem with a serial port. • Device connected to a serial port is not operating properly. Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured correctly for your application. See "Using the System Setup Program" on page 43.
4 Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help" on page 179. If the problem persists, see "Getting Help" on page 179. Troubleshooting a USB Device Problem • System message indicates a problem with a USB device. • One or more USB devices are not operating properly. Action 1 If a single USB device is experiencing a problem, perform the following procedure. For problems with multiple USB devices, skip to step 2.
3 Restart the system and reconnect the USB devices. If the problem is resolved, the problem was likely caused by an overcurrent event on one of the USB devices. If the problem persists, attempt to isolate the faulty device by trying different USB configurations. If the problem is not resolved, proceed to the next step. 4 Reset the system BIOS to the default settings by setting the NVRAM _CLR jumper inside your system. Use the following procedure.
Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 167. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 20. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable.
Troubleshooting a Wet System Problem • Liquid spilled on the system. • Excessive humidity. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Open the system. See "Opening and Closing the System" on page 65.
2 Turn off the system and disconnect it from the electrical outlet for at least one hour. 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" on page 115. If the problem is not resolved by replacing the battery, see "Getting Help" on page 179. NOTE: Some software may cause the system time to speed up or slow down.
3 Ensure that the power supply is properly installed by removing and reinstalling it. See "Power Supplies" on page 71. NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply and to determine if it is working properly. The power indicator turns green to signify that the power supply is functioning properly. See "Power Indicator Codes" on page 19. If the problem persists, see "Getting Help" on page 179.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 167. 2 Open the system. See "Opening and Closing the System" on page 65.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 If the system is operational, run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 167.
10 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 43. If the amount of memory installed still does not match the system memory setting, then proceed to the next step. 11 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 12 Open the system. See "Opening and Closing the System" on page 65.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Try using a different CD or DVD that you know works properly. 2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 43.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 167. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 Remove the bezel. See "Removing and Replacing the Optional Front Bezel" on page 64. 3 If you are experiencing problems with multiple hard drives, skip to step 8.
If the hard drive functioned properly in another bay but does not function in the original bay, the SAS backplane has a defective connector. See "Getting Help" on page 179. 8 Check the cable connections inside the system: a Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening and Closing the System" on page 65. c Verify that the cable connections between the SAS backplane and the controller card are correct.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 167.
11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the problem persists, proceed as follows: • If you have a SAS controller, see "Getting Help" on page 179. • If you have a RAID controller, replace the RAID battery. See "Installing the SAS RAID Controller Card Battery" on page 113. If replacing the battery does not solve the problem, see "Getting Help" on page 179.
7 Ensure that the tape drive’s interface/DC power cable is connected to the tape drive and controller card. 8 Close the system. See "Opening and Closing the System" on page 65. 9 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 10 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions. 11 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 65. 9 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 80 10 Close the system. See "Opening and Closing the System" on page 65.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 167. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
• View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, and keyboard) are functioning, you can use the system diagnostics to help identify the problem.
Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
• Log output file pathname — When checked, enables you to specify where the test log file is saved. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 170 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test.
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 65. 3 Move the password jumper to pins 2-4 to clear the password. See Figure 6-1 to locate the password jumper on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
Figure 6-1.
Table 6-2.
Processor Expansion Module Board Connectors See Figure 6-2 and Table 6-3 for the location and description of the PEM board connectors. Figure 6-2. Processor Expansion Module Board Connectors 2 1 5 Table 6-3.
SAS Backplane Board Connectors Figure 6-3 shows the location of the connectors on the backplane board. Figure 6-3.
Figure 6-4. SAS Backplane Board Connectors: 2.5-inch Option 2 1 3 1 SAS B 3 backplane power 2 SAS A SAS 2.5-Inch Peripheral Interposer Board In addition to the backplane, systems with 2.5-inch drives also have a peripheral interposer board.
Figure 6-5.
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on. bootable diskette — A diskette that is used to start your system if the system will not boot from the hard drive. BTU — British thermal unit.
DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DHCP — Dynamic Host Configuration Protocol.
expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.) To add a SCSI expansion bus to your system, you must install or connect the appropriate host adapter. Hz — Hertz.
kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display. LED — Light-emitting diode.
memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software. See also guarding, integrated mirroring, striping, and RAID. mm — Millimeter(s).
pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives.
rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system. When you start Windows, it consults the system.
video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors. Video drivers may need to match the video adapter installed in the system.
Glossary
FILE LOCATION: S:\systems\Fat Tire 32\hom\paper\A00\EN\BookIX.
FILE LOCATION: S:\systems\Fat Tire 32\hom\paper\A00\EN\BookIX.fm diagnostics advanced testing options, 169 testing options, 168 when to use, 168 G guidelines expansion card installation, 77 memory installation, 92 DIMMs See memory modules (DIMMs).
FILE LOCATION: S:\systems\Fat Tire 32\hom\paper\A00\EN\BookIX.
FILE LOCATION: S:\systems\Fat Tire 32\hom\paper\A00\EN\BookIX.fm P RAC card (continued) installing, 83 system port, 17 passwords disabling, 171 setup, 57 system, 55 RAID battery, 113 RAID controller troubleshooting, 161 PEM connectors, 175 removing, 73 replacing, 76 recommended tools, 62 remote access controller See RAC.
FILE LOCATION: S:\systems\Fat Tire 32\hom\paper\A00\EN\BookIX.fm replacing (continued) RAID battery, 113 system battery, 115 setup password assigning, 57 changing, 58 using, 57 S slots See expansion slots. safety, 143 startup keystrokes, 12 SAS backplane board connectors, 176 installing, 125 removing, 122 support contacting Dell, 179 SAS controller troubleshooting, 161 SAS controller board RAID battery, 113 SAS controller card installing, 112 removing, 111 SAS hard drive See hard drives (SAS/SATA).
FILE LOCATION: S:\systems\Fat Tire 32\hom\paper\A00\EN\BookIX.
