Owners Manual

ManualsBrandsDell ManualsServerPowerEdge R910

Dell™ PowerEdge™ R910

Hardware Owner’s

Manual

Regulatory Model: E06S Series

Regulatory Type: E06S001

book.book Page 1 Tuesday, December 4, 2012 3:11 PM

Summary of content (210 pages)

PAGE 1
book.
PAGE 2
book.book Page 2 Tuesday, December 4, 2012 3:11 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010–2012 Dell Inc. All rights reserved.
PAGE 3
book.book Page 3 Tuesday, December 4, 2012 3:11 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 17 Setup Menu .
PAGE 4
book.book Page 4 Tuesday, December 4, 2012 3:11 PM Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 63 . . . . . . . . . . . . 63 Entering the System Setup Program . . . . . . . . . . . 64 Responding to Error Messages . . . . . . . . . . . 64 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . . . . 64 . . . . . . . . . . . . .
PAGE 5
book.book Page 5 Tuesday, December 4, 2012 3:11 PM Embedded System Management iDRAC Configuration Utility . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . 83 . . . . . 83 . . . . . . . . 85 . . . . . . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . . . . . . . 85 Entering the iDRAC Configuration Utility . 3 Installing System Components Recommended Tools . Inside the System Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 87 Removing the Front Bezel . . . . . .
PAGE 6
book.book Page 6 Tuesday, December 4, 2012 3:11 PM Hard Drives . . . . . . . . . . . . . . . . . . . . . . . Removing a Hard-Drive Blank . . . . . . . . . . 108 Installing a Hard-Drive Blank . . . . . . . . . . . 108 Removing a Hard Drive . . . . . . . . . . . . . . 109 Installing a Hard Drive . . . . . . . . . . . . . . 110 Removing a Hard Drive From a Hard-Drive Carrier . . . . . . . . . . . . . . . . . . . . . . . 112 Installing a Hard Drive Into a Drive Carrier . . . . 113 . . . . .
PAGE 7
book.book Page 7 Tuesday, December 4, 2012 3:11 PM iDRAC6 Enterprise Card (Optional) . . . . . . . . . . . 136 Installing an iDRAC6 Enterprise Card . . . . . . . 136 Removing an iDRAC6 Enterprise Card . . . . . . . 138 . . . . . . . . . . . . . . . . 139 VFlash Media (Optional) . Installing a VFlash Media Card . . . . . . . . . . . 139 Removing a VFlash Media Card . . . . . . . . . . 139 Internal Dual SD Module (Optional) . . . . . . . . . . .
PAGE 8
book.book Page 8 Tuesday, December 4, 2012 3:11 PM System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 . . . . . . . . . . . . . . . . . . . . 159 Replacing the System Battery SAS Backplane. Removing the SAS Backplane . . . . . . . . . . 159 Installing the SAS Backplane . . . . . . . . . . . 161 . . . . . . . . . . . . . . . 161 Power Distribution Board Removing the Power Distribution Board . . . . . Replacing the Power Distribution Board .
PAGE 9
book.book Page 9 Tuesday, December 4, 2012 3:11 PM Troubleshooting a Wet System Troubleshooting a Damaged System . . . . . . . . . . 177 Troubleshooting the System Battery . . . . . . . . . . . 178 . . . . . . . . . . . . 179 Troubleshooting Power Supplies . . . . . . 180 . . . . . . . . . . . . . . . 180 Troubleshooting System Cooling Problems . Troubleshooting a Fan Troubleshooting System Memory . . . . . . . . . 183 . . . . . . . . . . 184 . . . . . . . . . . .
PAGE 10
book.book Page 10 Tuesday, December 4, 2012 3:11 PM Using the Custom Test Options . . . . . . . . . . . . Selecting Devices for Testing . . . . . . . . . . . 195 Selecting Diagnostics Options . . . . . . . . . . 195 Viewing Information and Results . 6 . . . . . . . . 196 . . . . . . . . . . . 197 . . . . . . . . . . . . . . . . . 197 Jumpers and Connectors . System Board Jumper System Board Connectors . . . . . . . . . . . . . . . 200 . . . . . . . . . . . 201 . . . . . . . . . . . .
PAGE 11
book.book Page 11 Tuesday, December 4, 2012 3:11 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 63. Enters System Services, which opens the Lifecycle Controller. The Lifecycle Controller allows you to access utilities such as embedded system diagnostics.
PAGE 12
book.book Page 12 Tuesday, December 4, 2012 3:11 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 6 7 8 5 Item Indicator, Button, or Connector 1 Optical drive (optional) Icon 9 10 Description One optional slim-line SATA DVD-ROM drive or DVD-RW drive. NOTE: DVD devices are data only. 2 Power-on indicator, power button The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
PAGE 13
book.book Page 13 Tuesday, December 4, 2012 3:11 PM Item Indicator, Button, or Connector 3 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 4 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant.
PAGE 14
book.book Page 14 Tuesday, December 4, 2012 3:11 PM Item Indicator, Button, or Connector Icon Description 9 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address. Space is provided for an additional label. 10 Hard drives Up to sixteen 2.5-inch, external hot-swappable SAS or SSD hard drives. NOTE: Only one SATA drive is supported on the x4 backplane.
PAGE 15
book.book Page 15 Tuesday, December 4, 2012 3:11 PM Figure 1-2. LCD Panel Features 1 2 3 4 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling speed. • Press again to repeat the cycle.
PAGE 16
book.book Page 16 Tuesday, December 4, 2012 3:11 PM To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon. From the Home screen, press the Select button to enter the main menu. See the following tables for information on the Setup and View submenus. Setup Menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action.
PAGE 17
book.book Page 17 Tuesday, December 4, 2012 3:11 PM View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for DRAC, iSCSIn, or NETn. Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system.
PAGE 18
book.book Page 18 Tuesday, December 4, 2012 3:11 PM Hard-Drive Indicator Patterns 1 1 hard-drive activity indicator (green) 2 2 hard-drive status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied.
PAGE 19
book.book Page 19 Tuesday, December 4, 2012 3:11 PM Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three seconds, and off six seconds Rebuild aborted Back-Panel Features and Indicators Figure 1-3.
PAGE 20
book.book Page 20 Tuesday, December 4, 2012 3:11 PM Item Indicator, Button, or Connector Icon Description 2 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card. 3 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. 4 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card.
PAGE 21
book.book Page 21 Tuesday, December 4, 2012 3:11 PM Item Indicator, Button, or Connector Icon Description 9 Serial connector Connects a serial device to the system. 10 Video connector Connects a VGA display to the system. Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).
PAGE 22
book.book Page 22 Tuesday, December 4, 2012 3:11 PM Indicator Indicator Code Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green Network data is being sent or received. blinking Power Indicator Codes The power supplies have indicators that show whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected.
PAGE 23
book.book Page 23 Tuesday, December 4, 2012 3:11 PM Figure 1-4. Power Supply Status Indicator 1 2 1 Velcro strap 2 power supply status indicator LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
PAGE 24
book.book Page 24 Tuesday, December 4, 2012 3:11 PM Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from the display: • Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.
PAGE 25
book.book Page 25 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E1119 Chipset # temp out of range. Check motherboard heatsinks. Chipset temperature has reached a point outside of the allowed range. See "Troubleshooting System Cooling Problems" on page 180. E1120 CPU VCORE Temp: "CPU VCORE Regulator temp exceeding range. Check fans". The regulator temperature See "Troubleshooting has reached a point outside System Cooling of the allowed range. Problems" on page 180.
PAGE 26
book.book Page 26 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E1211 RAID Controller battery failure. Check battery. RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID battery connector. See "Installing the RAID Battery" on page 146 and "Troubleshooting System Cooling Problems" on page 180. E1216 3.3V Regulator failure. Reseat PCIe cards. 3.3V voltage regulator failed. Remove and reseat the PCIe expansion cards.
PAGE 27
book.book Page 27 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E1233 IO Riser power failure. Reseat IO Riser. IO riser voltage regulator failed. Reseat the I/O riser. E1234 Memory Riser # power failure. Reseat riser and DIMMs. Memory riser voltage regulator failed. Reseat the memory riser. E1243 CPU # VCORE Regulator failure. Contact Support. Processor voltage regulator failed. Reseat the processor. See "Troubleshooting the Processors" on page 190.
PAGE 28
book.book Page 28 Tuesday, December 4, 2012 3:11 PM Code Text E1313 Fan redundancy lost. Check fans. Causes Corrective Actions The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating. Check LCD for additional scrolling messages. See "Troubleshooting a Fan" on page 180. E1314 Critical All fans have been removed system from system. cooling loss. Check fans. E1410 System Fatal Error detected. Ensure that the fans are properly installed.
PAGE 29
book.book Page 29 Tuesday, December 4, 2012 3:11 PM Code Text E141F CPU # protocol error. Power cycle AC. Causes Corrective Actions The system BIOS reported a Remove AC power to the processor protocol error. system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 203. E1420 CPU Bus The system BIOS reported a parity error. processor bus parity error. Power cycle AC. E1421 CPU # initializati on error. Power cycle AC.
PAGE 30
book.book Page 30 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E1618 Predictive failure on Power Supply # (### W). Check PSU. A power supply fan failure, an over-temperature condition, or power supply communication error has caused the predictive warning of an impending power supply failure. See "Troubleshooting Power Supplies" on page 179. E161C Power Supply # (### W) lost AC power. Check PSU cables.
PAGE 31
book.book Page 31 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E1631 System power draw exceeded threshold. Contact support. The processors and memory throttling is not sufficient to keep system power consumption below the maximum safe level with current power supply configuration. Remove AC power to the system for 10 seconds and restart the system. E1632 PowerSafe event. Contact support.
PAGE 32
book.book Page 32 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E1712 PCI system error on Bus ## Device ## Function ##. The system BIOS reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 189. PCI system error on Slot #. Review & clear SEL.
PAGE 33
book.book Page 33 Tuesday, December 4, 2012 3:11 PM Code Text E1716 Chipset IERR Bus ## Dev ## Function ##. Review & clear SEL. Causes Corrective Actions The system BIOS reported a chipset internal error that resides in bus ##, device ##, function ##. Check the SEL for more information, and then clear the SEL. Remove AC power to the system for 10 seconds, and restart the system. If the problem persists, see "Getting Help" on page 203. E1717 CPU # internal error. Review & clear SEL.
PAGE 34
book.book Page 34 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E1812 Hard drive ## The specified hard drive has Information only. removed. been removed from the Check drive. system. E1813 Internal Dual The internal dual SD SD Module module card has failed. Card # failed. Check SD card. E1814 Internal SD Module Card # writeprotected. Check SD card. The internal dual SD module card is writeprotected and cannot be used.
PAGE 35
book.book Page 35 Tuesday, December 4, 2012 3:11 PM Code Text E1A15 SAS cable B failure. Check connection. Causes Corrective Actions SAS cable B is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 203 E1A1D Control panel USB cable to the control USB cable not panel is missing or bad. detected. Check cable. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help" on page 203.
PAGE 36
book.book Page 36 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E2014 CMOS RAM failure. Power cycle AC. CMOS failure. CMOS RAM Remove AC power to the not functioning properly. system for 10 seconds and restart the system. E2015 DMA Controller failure. Power cycle AC. DMA controller failure. E2016 Interrupt Controller failure. Power cycle AC. Interrupt controller failure. If the problem persists, see "Getting Help" on page 203.
PAGE 37
book.book Page 37 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E201A SuperIO failure. Power cycle AC. SIO failure. Remove AC power to the system for 10 seconds and restart the system. E201B Keyboard Controller error. Power cycle AC. Keyboard controller failure. E201C SMI initializati on failure. Power cycle AC. System management interrupt (SMI) initialization failure. If the problem persists, see "Getting Help" on page 203.
PAGE 38
book.book Page 38 Tuesday, December 4, 2012 3:11 PM Code Text Causes E2021 Incorrect Incorrect memory memory configuration. configuration. Review User Guide. Corrective Actions Check screen for specific error messages. See "Troubleshooting System Memory" on page 181. E2022 General failure during POST. Check screen message. General failure after video. Check screen for specific error messages. E2025 QPI initializati on error. Contact support. QuickPath Interconnect (QPI) failure.
PAGE 39
book.book Page 39 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions E2112 Memory spared on Card x DIMM ##. Power cycle AC. The system BIOS spared the memory because it has determined the memory has too many errors. Remove AC power to the system for 10 seconds and restart the system. E2113 Mem mirror OFF on DIMM ## & ##. Power cycle AC. The system BIOS disabled memory mirroring because it has determined one half of the mirror has had too many errors.
PAGE 40
book.book Page 40 Tuesday, December 4, 2012 3:11 PM Code Text Causes Corrective Actions W1101 CPU VCACHE Regulator temp exceeding range. Check fans. The regulator temperature See "Troubleshooting has reached a point outside System Cooling of the allowed range. Problems" on page 180. If the problem persists, see "Getting Help" on page 203. W1102 Mem Voltage Regulator temp exceeding range.
PAGE 41
book.book Page 41 Tuesday, December 4, 2012 3:11 PM Code Text W1630 Power supply redundancy degraded. Check PSU cables. Causes Corrective Actions The power supply subsystem is no longer fully redundant, but at least one more supply can fail before the system is at risk of shutting down. Reseat the power supplies. See "Troubleshooting Power Supplies" on page 179. If the problem persists, see "Getting Help" on page 203.
PAGE 42
book.book Page 42 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The iDRAC6 is hung. Remove AC power to the system for 10 seconds and restart the system. Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving.
PAGE 43
book.book Page 43 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
PAGE 44
book.book Page 44 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 203. Caution! NVRAM_CLR jumper is installed on system board. NVRAM_CLR jumper is Move the NVRAM_CLR installed in the clear setting. jumper to the default CMOS has been cleared. position (pins 3 and 5). See Figure 6-1 for jumper location.
PAGE 45
book.book Page 45 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is nonUEFI. Ensure that the boot mode is set correctly and that the proper bootable media is available.
PAGE 46
book.book Page 46 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions Invalid configuration information please run SETUP program. An invalid system configuration caused a system halt. Run the System Setup program and review the current settings. See "Using the System Setup Program and UEFI Boot Manager" on page 63. Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot.
PAGE 47
book.book Page 47 Tuesday, December 4, 2012 3:11 PM Message Causes Memory Riser disabled - SMI channel training failure. The memory riser connector Reseat the memory riser(s). is not properly seated. See "Removing a Memory The memory riser connector Riser" on page 100 and or the processor socket may "Installing a Memory Riser" on page 101. be exposed to dust. Memory Riser disabled - Memory The processor has bent pins. Buffer communication error.
PAGE 48
book.book Page 48 Tuesday, December 4, 2012 3:11 PM Message Causes Memory Riser The memory modules are not disabled - No properly seated. Memory detected. The memory module connector may be exposed to dust. Unsupported memory module. Memory Riser disabled Invalid DIMM. Unsupported memory modules in the first locked step pair. Corrective Actions Replace or reseat the memory module(s). See "Removing Memory Modules" on page 105 and "Installing Memory Modules" on page 102.
PAGE 49
book.book Page 49 Tuesday, December 4, 2012 3:11 PM Message Causes DIMM mismatch: Locked step pairs do not Memory Riser match. Lockstep Pair DIMM disabled. Please replace the lockstep pair with matching DIMM(s). MemBIST timeout: Memory riser Locstep Pair DIMM disabled. Please replace the DIMM(s) or remove the lockstep pair. Corrective Actions Ensure that the memory modules match for a locked step pair. See "General Memory Module Installation Guidelines" on page 92.
PAGE 50
book.book Page 50 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions DIMM population violation: Memory riser DIMM While mixing different rank memory modules, the lower rank memory modules are installed on slots 1 and 2 or on slots 5 and 6. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 92. Memory riser lockstep pair DIMM disabled.
PAGE 51
book.book Page 51 Tuesday, December 4, 2012 3:11 PM Message Causes DellMemBIST timeout: Memory riser DIMM The memory modules are not Replace or reseat the properly seated. memory module(s). See "Removing Memory The memory module connector may be exposed to Modules" on page 105 and "Installing Memory Modules" dust. on page 102. Faulty memory module. Ensure that the memory module connectors are clean. Memory riser lockstep pair DIMM disabled.
PAGE 52
book.book Page 52 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions Memory Initialization Warning: Memory size may be reduced. Invalid memory configuration. The system will run but with less memory than is physically available. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 92. Memory odd/even logic failure at address, read value expecting value.
PAGE 53
book.book Page 53 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions No boot device available. Faulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key, CD, or hard drive. If the problem persists, see "Troubleshooting an Internal USB Key" on page 183, "Troubleshooting a USB Device" on page 174, "Troubleshooting an Optical Drive" on page 185, and "Troubleshooting a Hard Drive" on page 186.
PAGE 54
book.book Page 54 Tuesday, December 4, 2012 3:11 PM Message Causes PCIe Training Faulty or improperly installed Error: Expected PCIe card in the specified Link Width is x, slot. Actual Link Width is y. Corrective Actions Reseat the PCIe card in the specified slot number. See "Troubleshooting Expansion Cards" on page 189. If the problem persists, see "Getting Help" on page 203. Plug & Play Configuration Error. Error encountered in initializing PCIe device; faulty system board.
PAGE 55
book.book Page 55 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions SATA port x device autosensing error The drive connected to the Replace the faulty drive. specified SATA port is faulty. SATA port x device configuration error. SATA port x device error Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected.
PAGE 56
book.book Page 56 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions Time-of-day not set - please run SETUP program. Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program and UEFI Boot Manager" on page 63. If the problem persists, replace the system battery. See "System Battery" on page 156. Timer chip Faulty system board. counter 2 failed. See "Getting Help" on page 203.
PAGE 57
book.book Page 57 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Restart the system and update the Lifecycle Controller repository to the latest software to restore full functionality. See the Lifecycle Controller user documentation for more information.
PAGE 58
book.book Page 58 Tuesday, December 4, 2012 3:11 PM Message Causes Warning: Control Panel is not installed. The control panel is not Install the control panel, or installed or has a faulty cable check the cable connections connection. between the display module, the control panel board, and the system board. See "Control Panel Assembly" on page 162. Warning! No micro Micro code update failed. code update loaded for processor n. Warning! Power required exceeds PSU wattage.
PAGE 59
book.book Page 59 Tuesday, December 4, 2012 3:11 PM Message Causes Corrective Actions The memory configuration is not optimal. The recommended memory configuration is: Invalid memory configuration. The system will run but with reduced functionality. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 92. If the problem persists, see "Troubleshooting System Memory" on page 181.
PAGE 60
book.book Page 60 Tuesday, December 4, 2012 3:11 PM Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
PAGE 61
book.book Page 61 Tuesday, December 4, 2012 3:11 PM • Dell systems management application documentation at dell.com/support/manuals provides information about installing and using the systems management software. • Any media that ships with your system that provides documentation and tools for configuring and managing your system, including those pertaining to the operating system, system management software, system updates, and system components that you purchased with your system.
PAGE 62
book.
PAGE 63
book.book Page 63 Tuesday, December 4, 2012 3:11 PM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
PAGE 64
book.book Page 64 Tuesday, December 4, 2012 3:11 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
PAGE 65
book.book Page 65 Tuesday, December 4, 2012 3:11 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
PAGE 66
book.book Page 66 Tuesday, December 4, 2012 3:11 PM Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 69. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 69.
PAGE 67
book.book Page 67 Tuesday, December 4, 2012 3:11 PM Option Description Report Keyboard Errors (Report default) Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.
PAGE 68
book.book Page 68 Tuesday, December 4, 2012 3:11 PM Processor Settings Screen Option Description 64-bit Specifies if the processor(s) support 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor (Enabled default) On processors that support Simultaneous MultiThreading (SMT) technology, each processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors.
PAGE 69
book.book Page 69 Tuesday, December 4, 2012 3:11 PM SATA Settings Screen Option Description Embedded SATA (Off default) ATA Mode enables the integrated SATA controller. Off disables the controller. Port A (Off default) Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device.
PAGE 70
book.book Page 70 Tuesday, December 4, 2012 3:11 PM Option Description USB Flash Drive Emulation Type (Auto default) Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removable diskette drive. Auto automatically chooses an emulation type. Auto automatically chooses the appropriate emulation type for the device, except for devices installed in the internal SD card slot.
PAGE 71
book.book Page 71 Tuesday, December 4, 2012 3:11 PM Option Description Embedded Gb NICx (NIC1 default: Enabled with PXE; Other NICs: Enabled) Enables or disables the integrated NIC. Options are Enabled, Enabled with PXE, Enabled with iSCSI Boot, and Disabled. PXE support allows the system to boot from the network. MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. Capability Detected Displays the NIC features of the LOM NIC hardware key.
PAGE 72
book.book Page 72 Tuesday, December 4, 2012 3:11 PM Serial Communication Screen Option Description Serial Communication (On without Console Redirection default) Selects whether the serial communication devices (Serial Device 1 and Serial Device 2) are enabled in BIOS. BIOS console redirection can also be enabled and the port address used can be specified. Options are On without Console Redirection, On with Console Redirection via COM1, On with Console Redirection via COM2, and Off.
PAGE 73
book.book Page 73 Tuesday, December 4, 2012 3:11 PM Embedded Server Management Screen Option Description Front Panel LCD Options Options are User Defined String, Model Number, or None. If the LCD Home screen is set to an option other than these three choices, the option will be displayed as "Advanced" in the BIOS.
PAGE 74
book.book Page 74 Tuesday, December 4, 2012 3:11 PM Option Description CPU Power and Performance Management Options are OS DBPM, System DBPM, Maximum Performance, or Minimum Power. Fan Power and Performance Management Options are Maximum Performance or Minimum Power. Memory Power and Performance Management Options are Maximum Performance, a specified frequency, or Minimum Power.
PAGE 75
book.book Page 75 Tuesday, December 4, 2012 3:11 PM Option Description TPM Security (Off default) Sets the reporting of the Trusted Platform Module (TPM) in the system. If Off, the presence of the TPM is not reported to the operating system. If On with Pre-boot Measurements, the system reports the TPM to the operating system and stores the pre-boot measurements to the TPM during POST.
PAGE 76
book.book Page 76 Tuesday, December 4, 2012 3:11 PM Option Description CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen. NMI Button (Disabled default) Enables or disables the NMI feature. AC Power Recovery (Last default) Determines how the system reacts when power is restored. If set to Last, the system returns to the last power state.
PAGE 77
book.book Page 77 Tuesday, December 4, 2012 3:11 PM 2 Press after you see the following message: = UEFI Boot Manager NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field.
PAGE 78
book.book Page 78 Tuesday, December 4, 2012 3:11 PM Option Description System Utilities Enables you to access the System Setup program, System Services (Unified Server Configurator [USC]), Diagnostics, and BIOS-level boot options. UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list.
PAGE 79
book.book Page 79 Tuesday, December 4, 2012 3:11 PM System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 201. Your system is shipped without the system password feature enabled. Operate the system only with system password protection. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
PAGE 80
book.book Page 80 Tuesday, December 4, 2012 3:11 PM The password assignment is not case-sensitive. Certain key combinations are invalid and if you enter one, the system beeps. To erase a character, press or the left-arrow key. NOTE: To escape from the field without assigning a system password, press to move to another field, or press prior to completing step 5. 4 Press . 5 To confirm your password, type it a second time and press .
PAGE 81
book.book Page 81 Tuesday, December 4, 2012 3:11 PM NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password options to protect your system from unauthorized changes. Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled.
PAGE 82
book.book Page 82 Tuesday, December 4, 2012 3:11 PM Operating With a Setup Password Enabled If Setup Password is Enabled, you must enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens. The following options are exceptions: If System Password is not Enabled and is not locked through the Password Status option, you can assign a system password.
PAGE 83
book.book Page 83 Tuesday, December 4, 2012 3:11 PM iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
PAGE 84
book.
PAGE 85
book.book Page 85 Tuesday, December 4, 2012 3:11 PM Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician.
PAGE 86
book.book Page 86 Tuesday, December 4, 2012 3:11 PM Figure 3-1.
PAGE 87
book.book Page 87 Tuesday, December 4, 2012 3:11 PM Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the keylock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
PAGE 88
book.book Page 88 Tuesday, December 4, 2012 3:11 PM System Identification Panel Removing the System Identification Panel 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 87. 2 Pull the system identification panel out of its slot in the chassis, until it is in the lock position. See Figure 3-3. The system identification panel is located above the hard drive slot 8.
PAGE 89
book.book Page 89 Tuesday, December 4, 2012 3:11 PM Installing the System Identification Panel 1 Align the system identification panel with the slot on the chassis. 2 Slide the system identification panel into the chassis, until it locks into place. See Figure 3-3. 3 If applicable, install the front bezel. See "Installing the Front Bezel" on page 87. Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you.
PAGE 90
book.book Page 90 Tuesday, December 4, 2012 3:11 PM Figure 3-4. Opening and Closing the System 2 1 3 1 latch 3 cover 2 latch release lock Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the chassis hooks on the back edge of the cover fit over the corresponding slots on the back edge of the chassis. See Figure 3-4. 2 Slide the cover toward the front of the chassis till it snaps in position.
PAGE 91
book.book Page 91 Tuesday, December 4, 2012 3:11 PM System Memory Your system supports DDR3 registered DIMMs (RDIMMs). Single-, dual-, and quad-rank DIMMs can be 1067 MHz or 1333 MHz. The system contains eight memory risers split into four sets of two risers per processor. Figure 3-5 shows the order of the memory risers in the system. Each memory riser has eight DIMM sockets arranged into four channels. The first socket of each channel is marked with white release levers.
PAGE 92
book.book Page 92 Tuesday, December 4, 2012 3:11 PM General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. • All populated memory risers must have identical configurations.
PAGE 93
book.book Page 93 Tuesday, December 4, 2012 3:11 PM Table 3-1.
PAGE 94
book.
PAGE 95
book.book Page 95 Tuesday, December 4, 2012 3:11 PM Table 3-2.
PAGE 96
book.
PAGE 97
book.
PAGE 98
book.
PAGE 99
book.book Page 99 Tuesday, December 4, 2012 3:11 PM Removing a Memory-Riser Blank CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 100
book.book Page 100 Tuesday, December 4, 2012 3:11 PM Installing a Memory-Riser Blank CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 101
book.book Page 101 Tuesday, December 4, 2012 3:11 PM Figure 3-7. Removing and Installing a Memory Riser 1 2 3 5 4 1 handle 2 memory riser 3 release button 4 card guide 5 memory-riser connector Installing a Memory Riser 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 89. 3 If applicable, remove the memory-riser blank. See "Removing a MemoryRiser Blank" on page 99.
PAGE 102
book.book Page 102 Tuesday, December 4, 2012 3:11 PM 4 Align the memory riser with the slots on the memory-riser guide and the cooling fan assembly. 5 Insert the memory riser firmly into the card guide until it is fully seated. 6 Press down on the handle until it clicks into place. NOTE: You can only lower the handle after the memory riser is seated in the card guide. If the handle does not move down, verify that the memory riser is properly seated in the card guide. 7 Close the system.
PAGE 103
book.book Page 103 Tuesday, December 4, 2012 3:11 PM Figure 3-8. Removing and Installing the Memory Module Cover 1 2 1 release tab 2 memory module cover CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-9.
PAGE 104
book.book Page 104 Tuesday, December 4, 2012 3:11 PM Figure 3-9. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
PAGE 105
book.book Page 105 Tuesday, December 4, 2012 3:11 PM 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13 Press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 14 If the value is incorrect, one or more of the memory modules may not be installed properly.
PAGE 106
book.book Page 106 Tuesday, December 4, 2012 3:11 PM 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-9. 6 Close the memory module cover. 7 Install the memory risers. See "Installing a Memory Riser" on page 101. 8 Close the system. See "Closing the System" on page 90. 9 Reconnect the system and peripherals to their power sources, and turn them on.
PAGE 107
book.book Page 107 Tuesday, December 4, 2012 3:11 PM Installing the Memory-Riser Guide 1 Align the memory-riser guide with the slots on the chassis. 2 Lower the memory-riser guide into the system until the tabs click into place. 3 Install the memory risers. See "Installing a Memory Riser" on page 101. 4 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100. 5 Close the system. See "Closing the System" on page 90.
PAGE 108
book.book Page 108 Tuesday, December 4, 2012 3:11 PM Removing a Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87. 3 Press the release tab and slide the drive blank out until it is free of the drive bay. See Figure 3-11. Figure 3-11.
PAGE 109
book.book Page 109 Tuesday, December 4, 2012 3:11 PM Removing a Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 If installed, remove the front bezel. See "Removing the Front Bezel" on page 87. 2 From the management software, prepare the drive for removal. Wait until the hard-drive indicators on the drive carrier signal that the drive can be removed safely.
PAGE 110
book.book Page 110 Tuesday, December 4, 2012 3:11 PM Figure 3-12. Removing and Installing a Hard Drive 1 2 1 release button 2 hard drive carrier handle Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
PAGE 111
book.book Page 111 Tuesday, December 4, 2012 3:11 PM 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-13. Figure 3-13.
PAGE 112
book.book Page 112 Tuesday, December 4, 2012 3:11 PM Installing a Hard Drive Into a Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the rear. See Figure 3-13. 2 Align the screw holes on the hard drive with the back set of holes on the hard drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
PAGE 113
book.book Page 113 Tuesday, December 4, 2012 3:11 PM 6 To remove the drive, press down and push the blue release tab toward the front of the system. See Figure 3-14. 7 Slide the optical drive out of the system until it is free of the drive bay. 8 If you are not adding a new optical drive, install the optical drive insert. 9 If applicable, install the memory risers H, G, and D. See "Installing a Memory Riser" on page 101. 10 Close the system. See "Closing the System" on page 90.
PAGE 114
book.book Page 114 Tuesday, December 4, 2012 3:11 PM Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 115
book.book Page 115 Tuesday, December 4, 2012 3:11 PM Cooling Fans Your system contains six single-rotor hot-swappable fans to provide cooling for the processors, expansion cards, and memory modules. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly.
PAGE 116
book.book Page 116 Tuesday, December 4, 2012 3:11 PM Figure 3-15. Removing and Installing a Cooling Fan 1 2 3 1 release tab (2) 3 cooling fan assembly 2 cooling fan Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 117
book.book Page 117 Tuesday, December 4, 2012 3:11 PM Removing the Cooling Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 118
book.book Page 118 Tuesday, December 4, 2012 3:11 PM Figure 3-16.
PAGE 119
book.book Page 119 Tuesday, December 4, 2012 3:11 PM Installing the Cooling Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 120
book.book Page 120 Tuesday, December 4, 2012 3:11 PM CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 121
book.book Page 121 Tuesday, December 4, 2012 3:11 PM Figure 3-17.
PAGE 122
book.book Page 122 Tuesday, December 4, 2012 3:11 PM Integrated NIC Hardware Key TCP/IP Offload Engine (TOE) and iSCSI are enabled by default on the system. The integrated NIC hardware key is reserved for future use. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 123
book.book Page 123 Tuesday, December 4, 2012 3:11 PM Figure 3-18. Removing or Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 iSCSI_KEY connector 5 Close the system. See "Closing the System" on page 90. 6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Expansion Cards and Expansion-Card Riser Expansion Card Installation Guidelines Your system supports one Generation 1 PCIe expansion card and up to six Generation 2 PCIe expansion cards.
PAGE 124
book.book Page 124 Tuesday, December 4, 2012 3:11 PM • PCI Express Generation 1 is supported on slot 5 and Generation 2 expansion cards are supported in the slots 1, 2, 3, 4, 6, and 7. • Slot 7 can be expanded to four additional PCIe x4 Generation 2 low profile slots using an optional PCIe expansion riser. • Table 3-3 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit.
PAGE 125
book.book Page 125 Tuesday, December 4, 2012 3:11 PM Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 126
book.book Page 126 Tuesday, December 4, 2012 3:11 PM Figure 3-19.
PAGE 127
book.book Page 127 Tuesday, December 4, 2012 3:11 PM 9 If applicable, connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 90. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12 Install any device drivers required for the card as described in the documentation for the card. Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician.
PAGE 128
book.book Page 128 Tuesday, December 4, 2012 3:11 PM Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 129
book.book Page 129 Tuesday, December 4, 2012 3:11 PM Figure 3-20.
PAGE 130
book.book Page 130 Tuesday, December 4, 2012 3:11 PM Figure 3-21.
PAGE 131
book.book Page 131 Tuesday, December 4, 2012 3:11 PM Figure 3-22.
PAGE 132
book.book Page 132 Tuesday, December 4, 2012 3:11 PM Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 133
book.book Page 133 Tuesday, December 4, 2012 3:11 PM I/O Card Removing the I/O Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 134
book.book Page 134 Tuesday, December 4, 2012 3:11 PM Figure 3-23. Removing and Installing the I/O Card 1 2 1 I/O card 2 I/O card connector Installing the I/O Card 1 If applicable install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 135. 2 If applicable, install the internal dual SD module. See "Installing the Internal Dual SD Module" on page 140. 3 Holding the card by its edges, position the card so that the card-edge connector aligns with the I/O card connector.
PAGE 135
book.book Page 135 Tuesday, December 4, 2012 3:11 PM 5 Close the system. See "Closing the System" on page 90. 6 If applicable, reconnect the external cables to the I/O card. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician.
PAGE 136
book.book Page 136 Tuesday, December 4, 2012 3:11 PM Figure 3-24. Installing or Removing an iDRAC6 Enterprise Card (Optional) 2 1 4 3 5 1 iDRAC6 Enterprise card 2 VFlash media slot 3 retention standoff tabs (2) 4 retention standoff posts (2) 5 iDRAC6 Enterprise card connector 6 Install the I/O card. See "Installing the I/O Card" on page 134. 7 Close the system. See "Closing the System" on page 90. 8 Reconnect the system and peripherals to their power sources, and turn them on.
PAGE 137
book.book Page 137 Tuesday, December 4, 2012 3:11 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 138
book.book Page 138 Tuesday, December 4, 2012 3:11 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
PAGE 139
book.book Page 139 Tuesday, December 4, 2012 3:11 PM 5 Disconnect the SD module cable. 6 Pull back slightly on the tabs at the edge of the card and gently lift the edge of the card off of the retention standoffs. 7 Install the I/O card. See "Installing the I/O Card" on page 134. 8 Close the system. See "Closing the System" on page 90. 9 Reconnect the system and peripherals to their power sources, and turn them on. Figure 3-25.
PAGE 140
book.book Page 140 Tuesday, December 4, 2012 3:11 PM Installing the Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 141
book.book Page 141 Tuesday, December 4, 2012 3:11 PM Internal SD Card (Optional) Installing an Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 142
book.book Page 142 Tuesday, December 4, 2012 3:11 PM 3 Locate the SD card slot on the internal dual SD module and press inward on the card to release it from the slot and remove the card. 4 Close the system. See "Closing the System" on page 90. 5 Reconnect the system and peripherals to their power sources, and turn them on.
PAGE 143
book.book Page 143 Tuesday, December 4, 2012 3:11 PM Figure 3-26.
PAGE 144
book.book Page 144 Tuesday, December 4, 2012 3:11 PM Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 145
book.book Page 145 Tuesday, December 4, 2012 3:11 PM RAID Battery The information in this section applies only to systems with the optional PERC controller card. Removing a RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 146
book.book Page 146 Tuesday, December 4, 2012 3:11 PM Figure 3-27. Removing or Installing the RAID Battery 2 3 1 1 battery carrier 3 RAID battery 2 RAID battery cable Installing the RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 147
book.book Page 147 Tuesday, December 4, 2012 3:11 PM 4 Insert the RAID battery into the battery carrier. See Figure 3-27. NOTE: While installing the RAID battery into the battery carrier, you must ensure that the RAID battery cable faces the chassis wall. 5 Install the memory-riser guide. See "Installing the Memory-Riser Guide" on page 107. 6 Install the memory risers. See "Installing a Memory Riser" on page 101. 7 If applicable, install the memory-riser blanks.
PAGE 148
book.book Page 148 Tuesday, December 4, 2012 3:11 PM 6 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117. WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.
PAGE 149
book.book Page 149 Tuesday, December 4, 2012 3:11 PM Figure 3-28. Installing and Removing the Heat Sink 2 1 1 release levers (2) 2 heat sink CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 11 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position by pushing down and pulling out from under the tab.
PAGE 150
book.book Page 150 Tuesday, December 4, 2012 3:11 PM CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board. 13 Carefully lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor.
PAGE 151
book.book Page 151 Tuesday, December 4, 2012 3:11 PM 1 socket-release lever 2 processor shield 3 pin 1 indicators (2) 4 processor 5 notch in processor (2) 6 ZIF socket Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 152
book.book Page 152 Tuesday, December 4, 2012 3:11 PM 2 Remove the processor from the packing material by the processor’s edges only. Do not touch the bottom of the processor. Handle the processor carefully with your fingers on the side edges. Place your hand beneath the processor when you are moving it to the system. 3 Locate the pin 1 indicator on the system board socket. 4 Locate the pin 1 indicator on the top of the processor. The pin 1 indicator is shown as a triangle on the top of the processor.
PAGE 153
book.book Page 153 Tuesday, December 4, 2012 3:11 PM 17 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100. 18 Close the system. See "Closing the System" on page 90. 19 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
PAGE 154
book.book Page 154 Tuesday, December 4, 2012 3:11 PM Table 3-5. Power Supply Redundancy Modes With a 1 GbE I/O Card Number of Power Supplies Redundancy Mode System Configuration 1 1+0* Non-redundant configuration 2 1+1* Redundant configuration 2 2+0 Non-redundant configuration 3 2+1 Redundant configuration 4 2+2 Redundant configuration *indicates that the system operates with a limited load.
PAGE 155
book.book Page 155 Tuesday, December 4, 2012 3:11 PM Figure 3-31. Removing and Installing a Power Supply 1 1 power supply 3 cable retention bracket 2 2 3 locking tab Installing a Power Supply 1 Verify that power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank" on page 156.
PAGE 156
book.book Page 156 Tuesday, December 4, 2012 3:11 PM CAUTION: When connecting the power cable, secure the cable with the Velcro strap. NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly.
PAGE 157
book.book Page 157 Tuesday, December 4, 2012 3:11 PM Figure 3-32. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 3 Locate the battery socket. See "System Board Connectors" on page 198. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.
PAGE 158
book.book Page 158 Tuesday, December 4, 2012 3:11 PM 11 Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program and UEFI Boot Manager" on page 63. 12 Enter the correct time and date in the System Setup program's Time and Date fields. 13 Exit the System Setup program. SAS Backplane NOTE: Depending on your configuration, your system supports either an x16 SAS backplane or an x4 SAS backplane.
PAGE 159
book.book Page 159 Tuesday, December 4, 2012 3:11 PM 9 Pull the blue release pin(s) and slide the backplane upwards. 10 Pull the backplane away from the front of the system until the securing slots are free from the tabs on the chassis. Figure 3-33.
PAGE 160
book.book Page 160 Tuesday, December 4, 2012 3:11 PM Installing the SAS Backplane 1 Align the slots on the SAS backplane with the tabs on the chassis. 2 Slide down the SAS backplane until the release pin snaps into place. 3 Connect the SAS data cable(s) and power cable to the backplane. 4 If applicable, connect the optical drive power/data cable. 5 Install the memory risers. See "Installing a Memory Riser" on page 101. 6 If applicable, install the memory-riser blanks.
PAGE 161
book.book Page 161 Tuesday, December 4, 2012 3:11 PM 6 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117. 7 Slide the board upwards and pull the board toward the front of the system until the tabs on the board are free from the securing slots on the chassis. See Figure 3-34. Figure 3-34.
PAGE 162
book.book Page 162 Tuesday, December 4, 2012 3:11 PM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 163
book.book Page 163 Tuesday, December 4, 2012 3:11 PM 3 Open the system. See "Opening the System" on page 89. 4 Disconnect the display module cable from the control panel board. 5 Using a knife or a small flat-blade screwdriver, insert the blade beneath the front panel of the display and slide the blade across the bottom to lift the panel outward. See Figure 3-35. 6 Bend the panel upward to access to the mounting screws.
PAGE 164
book.book Page 164 Tuesday, December 4, 2012 3:11 PM Figure 3-35.
PAGE 165
book.book Page 165 Tuesday, December 4, 2012 3:11 PM Removing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 166
book.book Page 166 Tuesday, December 4, 2012 3:11 PM Installing the Control Panel Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 167
book.book Page 167 Tuesday, December 4, 2012 3:11 PM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 168
book.book Page 168 Tuesday, December 4, 2012 3:11 PM 12 Disconnect all cables from the system board. 13 Loosen the thumbscrew that secures the system board to the chassis. 14 Pull the blue release pin and slide the system board toward the front of the system. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 15 Grasp the system board using the handle and the card guides.
PAGE 169
book.book Page 169 Tuesday, December 4, 2012 3:11 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 170
book.book Page 170 Tuesday, December 4, 2012 3:11 PM 14 Install the memory risers in the same locations on the new board. See "Installing a Memory Riser" on page 101. 15 If applicable, install the memory-riser blanks. See "Installing a MemoryRiser Blank" on page 100. 16 Close the system. See "Closing the System" on page 90. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
PAGE 171
book.
PAGE 172
book.
PAGE 173
book.book Page 173 Tuesday, December 4, 2012 3:11 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
PAGE 174
book.book Page 174 Tuesday, December 4, 2012 3:11 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector. 4 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 193.
PAGE 175
book.book Page 175 Tuesday, December 4, 2012 3:11 PM for instructions on setting the NVRAM_CLR jumper inside your system and restoring the BIOS to the default settings. 4 Reconnect and power on each USB device one at a time. 5 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 203.
PAGE 176
book.book Page 176 Tuesday, December 4, 2012 3:11 PM • Change the autonegotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 70.
PAGE 177
book.book Page 177 Tuesday, December 4, 2012 3:11 PM • USB memory key • NIC hardware key • Expansion cards and both expansion-card risers • I/O card • Integrated storage controller • Power supplies • Processors and heat sinks 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 90. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
PAGE 178
book.book Page 178 Tuesday, December 4, 2012 3:11 PM • SD cards • USB memory key • NIC hardware key • Expansion cards and both expansion-card risers • I/O card • Integrated storage controller • Power supplies • Processors and heat sinks 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System" on page 90. 6 Run the system board tests in the system diagnostics. See "Running the Embedded System Diagnostics" on page 194.
PAGE 179
book.book Page 179 Tuesday, December 4, 2012 3:11 PM Troubleshooting Power Supplies CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 1 Identify the faulty power supply by the power supply's fault indicator. See "Power Indicator Codes" on page 22.
PAGE 180
book.book Page 180 Tuesday, December 4, 2012 3:11 PM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 181
book.book Page 181 Tuesday, December 4, 2012 3:11 PM 3 Remove and reseat the fan. See "Removing a Cooling Fan" on page 115 and "Installing a Cooling Fan" on page 116. NOTE: Wait at least 30 seconds for the system to recognize the fan and determine whether it is working properly. 4 If the problem is not resolved, install a new fan. See "Removing a Cooling Fan" on page 115 and "Installing a Cooling Fan" on page 116. If the replacement fan is working properly, close the system.
PAGE 182
book.book Page 182 Tuesday, December 4, 2012 3:11 PM 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 67. Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 14. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 89. 7 Remove the memory risers.
PAGE 183
book.book Page 183 Tuesday, December 4, 2012 3:11 PM 21 As the system boots, observe any error message that appears and the diagnostic indicators on the front of the system. 22 If the memory problem is still indicated, repeat step 14 through step 19 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help" on page 203. Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician.
PAGE 184
book.book Page 184 Tuesday, December 4, 2012 3:11 PM Troubleshooting an Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 185
book.book Page 185 Tuesday, December 4, 2012 3:11 PM 11 Close the system. See "Closing the System" on page 90. 12 Turn on the system and attached peripherals and check if the SD card is functioning. If the problem is not resolved, see "Getting Help" on page 203. Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
PAGE 186
book.book Page 186 Tuesday, December 4, 2012 3:11 PM Troubleshooting a Tape Backup Unit 1 Ensure that the tape drive is turned on. 2 Try using a different tape cartridge. 3 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 4 Ensure that the tape drive’s interface cable is fully connected to the external port on the controller card.
PAGE 187
book.book Page 187 Tuesday, December 4, 2012 3:11 PM 2 If applicable, remove the bezel. See "Removing the Front Bezel" on page 87. 3 If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps. a Restart the system and enter the host adapter configuration utility program by pressing for a PERC controller or for a SAS controller. See the documentation supplied with the host adapter for information about the configuration utility.
PAGE 188
book.book Page 188 Tuesday, December 4, 2012 3:11 PM 3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller • for PERC controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. CAUTION: Many repairs may only be done by a certified service technician.
PAGE 189
book.book Page 189 Tuesday, December 4, 2012 3:11 PM Troubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 190
book.book Page 190 Tuesday, December 4, 2012 3:11 PM 14 For each expansion card you removed in step 10, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 89. c Reinstall one of the expansion cards. d Close the system. See "Closing the System" on page 90. e Run the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 203.
PAGE 191
book.book Page 191 Tuesday, December 4, 2012 3:11 PM 11 Run the appropriate online diagnostic test. If the problem still persists, see step 12. 12 Open the system. See "Opening the System" on page 89. 13 Remove the memory risers. See "Removing a Memory Riser" on page 100. 14 Remove the cooling fan assembly. See "Removing the Cooling Fan Assembly" on page 117. 15 If your system has four processors, remove all processors except for processor 1 and processor 2. See "Installing a Processor" on page 151.
PAGE 192
book.
PAGE 193
book.book Page 193 Tuesday, December 4, 2012 3:11 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
PAGE 194
book.book Page 194 Tuesday, December 4, 2012 3:11 PM • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
PAGE 195
book.book Page 195 Tuesday, December 4, 2012 3:11 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
PAGE 196
book.book Page 196 Tuesday, December 4, 2012 3:11 PM Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results. 196 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test. • Configuration — Displays basic configuration information about the currently selected device.
PAGE 197
book.book Page 197 Tuesday, December 4, 2012 3:11 PM Jumpers and Connectors 6 System Board Jumper For information on resetting the password jumper to disable a password, see "Disabling a Forgotten Password" on page 201. Table 6-1.
PAGE 198
book.book Page 198 Tuesday, December 4, 2012 3:11 PM System Board Connectors Figure 6-1.
PAGE 199
book.book Page 199 Tuesday, December 4, 2012 3:11 PM Table 6-2.
PAGE 200
book.book Page 200 Tuesday, December 4, 2012 3:11 PM Table 6-2.
PAGE 201
book.book Page 201 Tuesday, December 4, 2012 3:11 PM 1 hard-drive connectors 0–3 2 hard-drive connectors 4–7 3 hard-drive connectors 8–11 4 power connector 5 SAS connectors (2) 6 hard-drive connectors 12–15 Figure 6-3.
PAGE 202
book.book Page 202 Tuesday, December 4, 2012 3:11 PM 3 Remove the jumper plug from the password jumper. See Figure 6-1 to locate the password jumper (labeled "PWRD_EN") on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.
PAGE 203
book.book Page 203 Tuesday, December 4, 2012 3:11 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
PAGE 204
book.
PAGE 205
book.book Page 205 Tuesday, December 4, 2012 3:11 PM Index B batteries troubleshooting, 178 battery troubleshooting the RAID card battery, 187 troubleshooting, 180 D damaged systems troubleshooting, 177 battery (system) replacing, 157 Dell contacting, 203 blank hard drive, 108 power supply, 157 Dell PowerEdge Diagnostics using, 193 C cabling optical drive, 113 CD drive troubleshooting, 185 CD/DVD drive See optical drive.
PAGE 206
book.
PAGE 207
book.
PAGE 208
book.
PAGE 209
book.
PAGE 210
book.