Owners Manual
Table Of Contents
- Dell PowerEdge R930 Owner's Manual
- Contents
- About the PowerEdge R930
- Documentation resources
- Technical specifications
- Initial system setup and configuration
- Pre-operating system management applications
- Options to manage the pre-operating system applications
- System Setup
- Viewing System Setup
- System Setup details
- System BIOS
- Viewing System BIOS
- System BIOS Settings details
- Boot Settings
- Network Settings
- System Security
- System Information
- Memory Settings
- Processor Settings
- SATA Settings
- Integrated Devices
- Serial Communication
- System Profile Settings
- Miscellaneous Settings
- iDRAC Settings utility
- Device Settings
- Dell Lifecycle Controller
- Boot Manager
- PXE boot
- Installing and removing system components
- Safety instructions
- Before working inside your system
- After working inside your system
- Recommended tools
- Front bezel (optional)
- System cover
- Inside the system
- System memory
- Memory riser
- Memory riser and fan cage
- Cooling fans
- Cable management tray
- Hard drives
- Optical drive (optional)
- Internal USB memory key (optional)
- Expansion cards and expansion card risers
- Expansion card installation guidelines
- Removing the left or right expansion card riser blank
- Installing the left or right expansion card riser blank
- Removing the left or right expansion card riser
- Installing the left or right expansion card riser
- Removing an expansion card from expansion card risers
- Installing an expansion card into the expansion card risers
- Network Daughter Card riser
- Network daughter card
- Chassis intrusion switch
- SD vFlash card (optional)
- Internal dual SD module (optional)
- Integrated storage controller card
- Processors and heat sinks
- Power supply units
- Power distribution board
- System battery
- Hard drive backplane
- SAS expander daughter card
- Control panel
- System board
- Trusted Platform Module
- Troubleshooting your system
- Troubleshooting system startup failure
- Troubleshooting external connections
- Troubleshooting the video subsystem
- Troubleshooting a USB device
- Troubleshooting a serial input and output device
- Troubleshooting a NIC
- Troubleshooting a wet system
- Troubleshooting a damaged system
- Troubleshooting the system battery
- Troubleshooting power supply units
- Troubleshooting cooling problems
- Troubleshooting cooling fans
- Troubleshooting system memory
- Troubleshooting an internal USB key
- Troubleshooting a micro SD card
- Troubleshooting an optical drive
- Troubleshooting a drive or SSD
- Troubleshooting a storage controller
- Troubleshooting expansion cards
- Troubleshooting processors
- Using system diagnostics
- Jumpers and connectors
- Getting help
Troubleshooting the video subsystem
NOTE: Ensure that the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under
Virtual Console. If this option is not selected, local video is disabled.
NOTE: The VGA ports are not hot-pluggable.
1. Check the cable connections (power and display) to the monitor.
2. Check the video interface cabling from the system to the monitor.
If the tests run successfully, the problem is not related to video hardware.
If the tests fail, see the Getting help section.
Related references
Getting help on page 187
Troubleshooting a USB device
NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7.
1. Disconnect the keyboard and/or mouse cables from the system and reconnect them.
2. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.
3. If the problem is resolved, restart the system, enter System Setup, and check if the non-functioning USB ports are enabled.
NOTE: Older operating systems may not support USB 3.0.
4. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved.
5. In iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS Use.
6. If the problem is not resolved, replace the keyboard and/or mouse with a known working keyboard or mouse.
If the problem is not resolved, proceed to step 7 to troubleshoot other USB devices attached to the system.
If the problem is not resolved, proceed to troubleshoot other USB devices attached to the system.
7. Turn off all attached USB devices, and disconnect them from the system.
8. Restart the system.
9. If your keyboard is functioning, enter System Setup, verify that all USB ports are enabled on the Integrated Devices
screen. If your keyboard is not functioning, use remote access to enable or disable the USB options.
10. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.
11. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default
settings. See the System board jumper setting section
12. In the IDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or Standard OS
Use.
13. Reconnect and turn on each USB device one at a time.
14. If a USB device causes the same problem, turn off the device, replace the USB cable with a known good cable, and turn on
the device.
If all troubleshooting fails, see the Getting help section.
Related references
Getting help on page 187
System board jumper settings on page 182
Troubleshooting a serial input and output device
1. Turn off the system and any peripheral devices connected to the serial port.
170
Troubleshooting your system