Users Guide
Troubleshooting
To get help with your Dell PowerEdge RAID Controller (PERC) 9 series of cards, you can contact your Dell Technical Service representative
or see Dell.com/support.
Topics:
• Adapter at baseport not responding error message
• BIOS disabled error message
• BIOS conguration utility error messages
• Memory errors
• Preserved Cache State
• Security key errors
• General issues
• Physical disk issues
• SMART errors
• Replace member errors
• Linux operating system errors
• Disk Carrier LED Indicators
• HII error messages
Adapter at baseport not responding error message
Error Message:
Adapter at Baseport xxxx is not responding, where xxxx is the baseport of the
controller.
Corrective Action: Contact Dell Technical Support.
BIOS disabled error message
Error Message:
BIOS Disabled. No Logical Drives Handled by BIOS.
Probable Cause: This warning message is displayed after you disable the ROM option in the conguration utility. When the ROM
option is disabled, the BIOS cannot boot to Int 13h and cannot provide the ability to boot from the virtual disk. Int
13h is an interrupt signal that supports numerous commands that are sent to the BIOS and then passed to the
physical disk. The commands include actions you can perform with a physical disk, such as reading, writing, and
formatting.
Corrective Action: Enable the ROM option.
BIOS conguration utility error messages
The controller BIOS read-only memory (ROM) provides Int 13h functionality (disk I/O) for the virtual disks connected to the controller. You
can boot from or access the physical disks without a driver.
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