Users Guide
Table Of Contents
- Dell EMC PowerEdge RAID Controller 10 User’s Guide PERC H345, H740P, H745, H745P MX, and H840
- Contents
- Overview
- Getting Started
- Features
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Operating system device enumeration
- Controller mode
- Non-RAID disk
- Deploying the PERC card
- Removing the PERC H345 adapter
- Installing the PERC H345 adapter
- Removing the PERC H345 front card
- Installing the PERC H345 front card
- Removing the PERC H740P adapter
- Installing the PERC H740P adapter
- Removing the PERC H740P mini monolithic
- Installing the PERC H740P mini monolithic
- Removing the PERC H745 adapter
- Installing the PERC H745 adapter
- Removing the PERC H745 front card
- Installing the PERC H745 front card
- Removing the PERC H745P MX adapter card
- Installing the PERC H745P MX adapter card
- Removing the PERC H840 card
- Installing the PERC H840 card
- Part replacement of a PERC card in eHBA mode
- Part replacement of a PERC card in RAID mode with another in eHBA mode
- Driver installation
- Creating the device driver media
- Windows driver installation
- Installing the driver during a Windows Server 2012 R2 and newer installation
- Installing the driver after Windows Server 2012 R2 and newer installation
- Updating PERC 10 driver for existing Windows Server 2012 R2 and newer
- Linux driver installation
- Firmware
- HII configuration utility
- Entering the HII configuration utility
- Exiting the HII configuration utility
- Navigating to Dell PERC 10 configuration utility
- HII Configuration utility dashboard view options
- Configuration management
- Controller management
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in the HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Creating security key
- Changing Security Settings
- Disabling security key
- Create secured virtual disk
- Secure non-RAID disks
- Secure preexisting virtual disk
- Importing secure virtual disk
- Import secured non-RAID disk
- Dell EMC OpenManage Secure Enterprise Key Manager
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Adapter at baseport not responding error message
- BIOS disabled error message
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Extra enclosure error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Physical disk displayed as blocked
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
If the drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not power on. Drive status
indicator behavior is managed by Storage Spaces Direct. Not all drive status indicators may be used.
Table 17. Drive indicator codes
Drive status indicator code Condition
Blinks green twice per second The drive is being identified or preparing for removal
Off The drive is ready for removal
NOTE: The drive status indicator remains off until all
drives are initialized after the system is powered on.
Drives are not ready for removal during this time.
Blinks green, amber, and then powers off There is an expected drive failure
Blinks amber four times per second The drive has failed
Blinks green slowly The drive is rebuilding
Solid green The drive is online
Blinks green for three seconds, amber for three seconds, and
then powers off after six seconds
The rebuild has stopped
HII error messages
Unhealthy Status of the Drivers
Error:
One or more boot driver(s) have reported issues. Check the Driver Health
Menu in Boot Manager for details.
Probable Cause: This message might indicate that the cables are not connected, the disks might be missing, or the UEFI
driver might require configuration changes.
Corrective
Action:
1. Check if the cables are connected properly, or replace missing hard drives, if any and then restart the
system.
2. Press any key to load the driver health manager to display the configurations. The Driver Health
Manager displays the driver(s), which requires configuration.
3. Alternately, if the UEFI driver requires configuration, press any key to load the Configuration Utility.
Rebuilding a drive during full initialization
Issue:
Automatic rebuild of drives is disabled for virtual disk during full initialization.
Corrective
Action:
After full initialization the drive will automatically start its rebuild on its corresponding virtual disk.
Troubleshooting 87