Users Guide
Failure to delete security key
A security key is used to lock or unlock access to a security-enabled component. This key is not utilized in the actual encryption of data. If a
security key is present, both secured and unsecured virtual disks may exist.
To delete the security key, you must have a previously established security key present on the controller and there cannot be any
congured secured disks. If there are congured secured virtual disks, remove or delete them.
Failure to secure erase task on physical disks
Secure Erase is the process of securely erasing all data permanently on an encryption-capable physical disk and resetting the security
attributes. It is used in a couple of scenarios such as deleting a foreign conguration in the event of a forgotten or lost passphrase or
unlocking a disk that had been previously locked.
Secure Erase can be executed only on encryption-capable disks as long as the disks are not hot spares and are not congured (part of a
virtual disk). Ensure that the conditions are met and see Secure erase.
General issues
PERC card has yellow bang in device manager
Issue:
The device is displayed in Device Manager but has a yellow bang (exclamation mark).
Corrective Action: Reinstall the driver. For more information on reinstalling drivers, see Driver installation.
PERC card not seen in device manager
Issue:
The device does not appear in the Device Manager.
Corrective Action: Turn o the system and reseat the controller.
For more information, see Installing The PERC 9 Card.
Physical disk issues
Physical disk in failed state
Issue:
One of the physical disks in the disk array is in the failed state.
Corrective Action: Update the PERC cards to the latest rmware available on www.dell.com/support and replace the drive.
Unable to rebuild a fault tolerant virtual disk
Issue:
Cannot rebuild a fault tolerant virtual disk. For more information, see the alert log for virtual disks.
106 Troubleshooting