Users Guide
Table Of Contents
- Dell EMC PowerEdge RAID Controller 10 User’s Guide PERC H345, H740P, H745, H745P MX, and H840
- Contents
- Overview
- Getting Started
- Features
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Operating system device enumeration
- Controller mode
- Non-RAID disk
- Deploying the PERC card
- Removing the PERC H345 adapter
- Installing the PERC H345 adapter
- Removing the PERC H345 front card
- Installing the PERC H345 front card
- Removing the PERC H740P adapter
- Installing the PERC H740P adapter
- Removing the PERC H740P mini monolithic
- Installing the PERC H740P mini monolithic
- Removing the PERC H745 adapter
- Installing the PERC H745 adapter
- Removing the PERC H745 front card
- Installing the PERC H745 front card
- Removing the PERC H745P MX adapter card
- Installing the PERC H745P MX adapter card
- Removing the PERC H840 card
- Installing the PERC H840 card
- Part replacement of a PERC card in eHBA mode
- Part replacement of a PERC card in RAID mode with another in eHBA mode
- Driver installation
- Creating the device driver media
- Windows driver installation
- Installing the driver during a Windows Server 2012 R2 and newer installation
- Installing the driver after Windows Server 2012 R2 and newer installation
- Updating PERC 10 driver for existing Windows Server 2012 R2 and newer
- Linux driver installation
- Firmware
- HII configuration utility
- Entering the HII configuration utility
- Exiting the HII configuration utility
- Navigating to Dell PERC 10 configuration utility
- HII Configuration utility dashboard view options
- Configuration management
- Controller management
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in the HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Creating security key
- Changing Security Settings
- Disabling security key
- Create secured virtual disk
- Secure non-RAID disks
- Secure preexisting virtual disk
- Importing secure virtual disk
- Import secured non-RAID disk
- Dell EMC OpenManage Secure Enterprise Key Manager
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Adapter at baseport not responding error message
- BIOS disabled error message
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Extra enclosure error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Physical disk displayed as blocked
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
7. Attach the connector labeled SAS A to connector SAS A on the backplane, and attach the connector labeled SAS B to
connector SAS B on the backplane.
8. Close the system.
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Removing the PERC H345 front card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: It is recommended that you always use a static mat and static strap while working on components in the interior of
the system.
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and
peripherals.
2. Open the system.
3. Locate the PERC card in the controller carrier at the front of the system.
CAUTION: To prevent damage to the card, you must hold the card by its edges only.
4. Unscrew the fasteners on the controller carrier and slide the carrier away from the backplane disconnecting the controller
from the backplane.
a. Systems with an H345 front controller in the upside-down orientation will need to have both the backplane and controller
removed at the same time due to the small amount of clearance available. To do so, uninstall all drives from the
backplane, disconnect all cables to the PERC and backplane, and then lift the backplane and PERC out of the system
carefully.
5. Disconnect any SAS cables connected to the card:
a. Press down and hold the metal tab on the SAS cable connector.
b. Pull the SAS cable out of the connector.
6. Remove the PERC controller from the controller carrier.
7. Insert the replacement controller into the carrier and secure it with the appropriate screws.
8. Take the replacement storage controller and reconnect the SAS cable before reconnecting it to the backplane.
a. For systems configured with a H345 front controller in an upside down orientation, reattach the PERC controller to
the backplane first before reinstalling the backplane into the system. For more information on installing the card, see
Installing the PERC H345 front controllers.
9. Close the system.
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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Deploying the PERC card