Users Guide
Table Of Contents
- Dell EMC PowerEdge RAID Controller 10 User’s Guide PERC H345, H740P, H745, H745P MX, and H840
- Contents
- Overview
- Getting Started
- Features
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Operating system device enumeration
- Controller mode
- Non-RAID disk
- Deploying the PERC card
- Removing the PERC H345 adapter
- Installing the PERC H345 adapter
- Removing the PERC H345 front card
- Installing the PERC H345 front card
- Removing the PERC H740P adapter
- Installing the PERC H740P adapter
- Removing the PERC H740P mini monolithic
- Installing the PERC H740P mini monolithic
- Removing the PERC H745 adapter
- Installing the PERC H745 adapter
- Removing the PERC H745 front card
- Installing the PERC H745 front card
- Removing the PERC H745P MX adapter card
- Installing the PERC H745P MX adapter card
- Removing the PERC H840 card
- Installing the PERC H840 card
- Part replacement of a PERC card in eHBA mode
- Part replacement of a PERC card in RAID mode with another in eHBA mode
- Driver installation
- Creating the device driver media
- Windows driver installation
- Installing the driver during a Windows Server 2012 R2 and newer installation
- Installing the driver after Windows Server 2012 R2 and newer installation
- Updating PERC 10 driver for existing Windows Server 2012 R2 and newer
- Linux driver installation
- Firmware
- HII configuration utility
- Entering the HII configuration utility
- Exiting the HII configuration utility
- Navigating to Dell PERC 10 configuration utility
- HII Configuration utility dashboard view options
- Configuration management
- Controller management
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in the HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Creating security key
- Changing Security Settings
- Disabling security key
- Create secured virtual disk
- Secure non-RAID disks
- Secure preexisting virtual disk
- Importing secure virtual disk
- Import secured non-RAID disk
- Dell EMC OpenManage Secure Enterprise Key Manager
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Adapter at baseport not responding error message
- BIOS disabled error message
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Extra enclosure error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Physical disk displayed as blocked
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
Discovery error message
Error Message:
A discovery error has occurred, please power cycle the system and all the
enclosures attached to this system.
Probable Cause: This message indicates that discovery did not complete within 120 seconds. The SAS cables for your
system might be improperly connected.
Corrective
Action:
Check the cable connections and fix any problems. Restart the system.
Drive Configuration Changes Error Message
Error Message:
Entering the configuration utility in this state will result in drive
configuration changes. Press 'Y' to continue loading the configuration
utility or please power off your system and check your cables to ensure all
disks are present and reboot.
Probable Cause: The message is displayed after another HII warning indicating there are problems with previously
configured disks and you have chosen to accept any changes and continue. The SAS cables for your
system might be improperly connected.
Corrective
Action:
Check the cable connections and fix any problems before restarting the system. If there are no cable
problems, press any key or <Y> to continue.
Windows operating system installation errors
Ensure that you perform the following step before installing Windows on 4 KB sector drives:
1. Read and understand the updates to the version of Windows that you have installed. You can find this information in the
Microsoft help. For more information, see Microsoft support policy for 4 K sector hard drives in Windows.
Firmware fault state error message
Error Message:
Firmware is in Fault State.
Corrective
Action:
Contact Global Technical Support.
Extra enclosure error message
Error Message:
There are X enclosures connected to connector Y, but only maximum of 4
enclosures can be connected to a single SAS connector. Please remove the
extra enclosures then restart your system.
Probable Cause: This message is displayed when the HII detects more than four enclosures connected to a single SAS
connector.
Corrective
Action:
You must remove all additional enclosures and restart your system.
Troubleshooting 79