Users Guide
Table Of Contents
- Dell EMC PowerEdge RAID Controller 10 User’s Guide PERC H345, H740P, H745, H745P MX, and H840
- Contents
- Overview
- Getting Started
- Features
- Controller features
- Virtual disk features
- Hard drive features
- Fault tolerance
- Operating system device enumeration
- Controller mode
- Non-RAID disk
- Deploying the PERC card
- Removing the PERC H345 adapter
- Installing the PERC H345 adapter
- Removing the PERC H345 front card
- Installing the PERC H345 front card
- Removing the PERC H740P adapter
- Installing the PERC H740P adapter
- Removing the PERC H740P mini monolithic
- Installing the PERC H740P mini monolithic
- Removing the PERC H745 adapter
- Installing the PERC H745 adapter
- Removing the PERC H745 front card
- Installing the PERC H745 front card
- Removing the PERC H745P MX adapter card
- Installing the PERC H745P MX adapter card
- Removing the PERC H840 card
- Installing the PERC H840 card
- Part replacement of a PERC card in eHBA mode
- Part replacement of a PERC card in RAID mode with another in eHBA mode
- Driver installation
- Creating the device driver media
- Windows driver installation
- Installing the driver during a Windows Server 2012 R2 and newer installation
- Installing the driver after Windows Server 2012 R2 and newer installation
- Updating PERC 10 driver for existing Windows Server 2012 R2 and newer
- Linux driver installation
- Firmware
- HII configuration utility
- Entering the HII configuration utility
- Exiting the HII configuration utility
- Navigating to Dell PERC 10 configuration utility
- HII Configuration utility dashboard view options
- Configuration management
- Controller management
- Virtual disk management
- Physical disk management
- Hardware components
- Security key management in the HII configuration utility
- Security key and RAID management
- Security key implementation
- Local Key Management
- Creating security key
- Changing Security Settings
- Disabling security key
- Create secured virtual disk
- Secure non-RAID disks
- Secure preexisting virtual disk
- Importing secure virtual disk
- Import secured non-RAID disk
- Dell EMC OpenManage Secure Enterprise Key Manager
- Troubleshooting
- Single virtual disk performance or latency in hypervisor configurations
- Adapter at baseport not responding error message
- BIOS disabled error message
- Configured disks removed or not accessible error message
- Dirty cache data error message
- Discovery error message
- Drive Configuration Changes Error Message
- Windows operating system installation errors
- Firmware fault state error message
- Extra enclosure error message
- Foreign configuration found error message
- Foreign configuration not found in HII error message
- Degraded state of virtual disks
- Memory errors
- Preserved Cache State
- Security key errors
- General issues
- Physical disk issues
- Physical disk in failed state
- Unable to rebuild a fault tolerant virtual disk
- Fatal error or data corruption reported
- Physical disk displayed as blocked
- Multiple disks are inaccessible
- Rebuilding data for a failed physical disk
- Virtual disk fails during rebuild using a global hot spare
- Dedicated hot spare disk fails during rebuild
- Redundant virtual disk fails during reconstruction
- Virtual disk fails rebuild using a dedicated hot spare
- Physical disk takes a long time to rebuild
- SMART errors
- Replace member errors
- Linux operating system errors
- Drive indicator codes
- HII error messages
- Appendix RAID description
- Getting help
- Documentation resources
Smart error detected on a physical disk in a non-redundant virtual
disk
Issue: A SMART error is detected on a physical disk in a non-redundant virtual disk.
Corrective
Action:
Perform the following steps:
1. Back up your data.
2. Use Replace Member or set up a global hot spare to replace the disk automatically.
NOTE: For more information about the Replace Member feature, see the topic Configuring hot
spare.
3. Replace the affected physical disk with a new physical disk of equal or higher capacity.
4. Restore from the backup.
Replace member errors
NOTE: For more information about the Replace Member features, see Configuring hot spare.
Source disk fails during replace member operation
Issue: The source disk fails during the Replace Member operation and the Replace Member operation stops
due to the source physical disk error.
Probable Cause: Physical disk failure or physical disk is removed or disconnected.
Corrective
Action:
No action required. If the virtual disk can tolerate disk failure, and the source data is available from other
disks in the virtual disk, the rebuild begins automatically on the target disk, using the data from the other
disks, if the virtual disk cannot tolerate the failure, the virtual disk goes to offline state and the replace
member operation is stopped.
Target disk fails during replace member operation
Issue:
The target disk failure reported during the Replace Member operation, and the Replace Member
operation stops.
Probable Cause: Physical disk failure or physical disk is removed or disconnected.
Corrective
Action:
It is recommended that you replace or check the target drive, and restart the Replace Member
operation or perform the operation on a different target drive.
A member disk failure is reported in the virtual disk which
undergoes replace member operation
Issue:
The source and the target drive which is part of Replace Member operation are online, while a different
drive which is a member of the virtual drive reports a failure.
Probable Cause: Physical disk failure or physical disk is removed or disconnected.
Corrective
Action:
A rebuild starts if there any hot-spares configured or you may replace the failed drive. The Replace
Member operation continues as far as the source virtual disk can tolerate the drive failure. If the source
virtual disk fails, the Replace Member is stopped, otherwise the virtual disk continues to be in degraded
state.
Troubleshooting 85