Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Running the System Diagnostics Troubleshooting Your System Installing System Options Installing Drives Service Only Parts Replacement Procedures Getting Help Jumpers and Connectors I/O Connectors Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Table A-1. System Board Jumper Settings Jumper Setting PSWD Description (default) The password feature is enabled. The password feature is disabled. RTCRST (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot. System Board Connectors See Figure A-3 and Table A-2 for the location and description of system board connectors. Figure A-3 also indicates expansion slots and bus operating speeds. Figure A-3.
SATA1, SATA3, SATA0, SATA2 SATA connectors Disabling a Forgotten Password The system's software security features include a system password and an admin password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Back to Contents Page I/O Connectors Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide I/O Connectors Video Connector USB Connector Integrated NIC Connector Network Cable Requirements I/O Connectors I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
4 N/A No connection 5–8, 10 GND NC N/A Signal ground 9 VCC N/A Vcc 11 NC N/A No connection 12 DDC data out O Monitor detect data 13 HSYNC O Horizontal synchronization 14 VSYNC O Vertical synchronization 15 NC N/A No connection USB Connector The system's USB connector supports USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives, CD drives, and compact flash drives.
Network Cable Requirements The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrictions. NOTICE: To avoid line interference, voice and data lines must be in separate sheaths. l Use Category 5 or greater wiring and connectors. l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft). For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.
Back to Contents Page Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Back to Contents Page Introduction Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Other Information You May Need The following upgrade options are available for your system: l Processor l Memory l PCI or PCIe expansion cards l SATA hard drives l SCSI hard drives l SCSI controller l Optical drive l Tape backup drive l Diskette drive Your system also includes system diagnostics, which checks for hardware problems (if the system can boot).
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features Back-Panel Indicators and Features NIC Indicator Codes Power Supply Features System Messages System Beep Codes Warning Messages Diagnostics Messages Alert Messages The system, applications, and operating systems can identify problems and alert you to them.
Green blinking The system is in a low power state. Check the diagnostic indicators to see if the specific problem is identified. See Table 22. Diskette drive Green blinking Indicates diskette-drive activity. Hard drive Green blinking Indicates hard-drive activity. LAN link Solid green Indicates network is linked. The front panel also incorporates two USB 2.0 connectors. See Figure 2-1.
Figure 2-2 shows the back-panel indicators and features. Figure 2-3 shows the indicators for the integrated network adapter and Table 2-4 details the conditions associated with the indicators. Figure 2-2. Back-Panel Indicators and Features NIC Indicator Codes Figure 2-3. NIC Indicators Table 2-3.
System messages appear on the screen to notify you of a possible problem with the system. Table 2-5 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a system message that is not listed in Table 2-5, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 2-5.
Ensure that you have spelled the command correctly, have put spaces in the proper place, and have used the correct pathname. Bad command or file name Bad error-correction code (ECC) on disk read The diskette or hard-drive controller detected an uncorrectable read error. See "Troubleshooting a Diskette Drive," "Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System.
Memory address line failure at address, read value expecting value A memory module might be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See "Troubleshooting System Memory" in "Troubleshooting Your System." Memory allocation error The software you are attempting to run is Turn off the system, wait 30 seconds, restart conflicting with the operating system, the system, and then try to run the program another program, or a utility. again.
"Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System." Seek error Shutdown failure A chip on the system board might be malfunctioning. Run the system diagnostics. See "Running the System Diagnostics." The file being copied is too large for the destination drive The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank diskette or using a larger capacity disk.
2-4-4 3-1-1 Slave DMA-register failure 3-1-2 Master DMA-register failure Faulty system board. See "Getting Help.
Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Custom Test Options If you experience a problem with your system, run the diagnostics before calling for technical assistance.
Click the testing option in the Main Menu window. Table 3-1 provides a brief explanation of testing options. Table 3-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device.
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Start-Up Routine Checking the Equipment Troubleshooting External Connections Troubleshooting Basic I/O Functions Troubleshooting a NIC Opening the System Closing the System Inside the System Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Prob
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments. Table 4-2.
3. Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See "Getting Help." 4. Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide. If the problem is not resolved, see "Getting Help." Troubleshooting the Mouse Problem l System message indicates a problem with the mouse. l Mouse is not functioning properly. Action 1. Run the appropriate online diagnostic test.
l Device connected to a USB port is not operating properly. Action 1. Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide. 2. Turn off the system and any USB devices. 3. Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4. Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help." 5.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Press the power button to ground the system board. 3. If you have installed a padlock through the padlock ring on the back panel, remove the padlock. 4. Lay the system on its side as shown in Figure 4-1. 5. Open the system by sliding the cover release tab toward the rear of the system and lifting the cover off. Closing the System 1.
The system board can accommodate one processor, five expansion cards (two 5-V, half-length 32-bit, 33-MHz PCI, one 2.5-Gb/sec PCIe [x1], one 2.5-Gb/sec PCIe [x4], and one 2.5-Gb/sec PCIe [x8]), and four 533-MHz unbuffered ECC DDR II single or dual-rank memory modules. The drive bays provide space for up to two 1-inch SATA hard drives with the integrated SATA controller or two SCSI hard drives. The SCSI hard drives must be connected to a controller card.
Removing and Replacing the Front Drive Bezel Insert 1. To remove the front drive bezel insert, press the two insert tabs on the front drive bezel inward and lift out the insert. 2. To replace the front drive bezel insert, reverse the step above and snap the insert into place. Figure 4-4. Removing and Replacing the Front Drive Bezel Insert Troubleshooting a Wet System Problem l Liquid spilled on the system. l Excessive humidity.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1. Open the system. See "Opening the System." 2.
4. Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Options." If the problem is not resolved by replacing the battery, see "Getting Help." NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.
l Cables inside the system obstruct airflow. l An individual cooling fan has failed. See "Troubleshooting a Fan." Troubleshooting a Fan Problem l System-status indicator is amber. l System message indicates a fan-related error message. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
7. Reseat the memory modules in their sockets. See "Installing a Memory Module" in "Installing System Options." 8. Close the system. See "Closing the System." 9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10. Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide. If the amount of memory installed does not match the system memory setting, then perform the following steps: a.
12. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Options." 13. Close the system. See "Closing the System." 14. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 15. Run the appropriate online diagnostic test to see whether the diskette drive works correctly. If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty.
8. Close the system. See "Closing the System." 9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help." Enabling the CD-R/RW Recording Feature in the Microsoft Windows Server 2003 Operating System Although CD-R/RW recording is supported in Windows Server 2003, this feature is disabled by default. To enable the CD-R/RW recording feature in Windows Server 2003, perform the following steps: 1.
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5. Open the system. See "Opening the System." 6. Ensure that the IDE interface cable is securely connected to the tape drive and to the IDE connector on the system board. 7. Ensure that a power cable is properly connected to the drive. 8. Close the system. See "Closing the System." 9. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
Problem l Diagnostic indicators or system messages indicate a hard drive or expansion card problem l Device driver error. l Hard drive not recognized by the system. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
l Damaged or improperly connected hard-drive cables. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive.
If the problem persists, go to the next step. 7. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8. Open the system. See "Opening the System." 9. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Options." 10. Close the system. See "Closing the System." 11. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 12.
Back to Contents Page Installing System Options Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Memory Microprocessor Expansion Cards Power Supply Cooling Fans System Battery Memory The four memory module connectors on the system board can accommodate from 256 MB to 4 GB of 533-MHz unbuffered ECC DDR II single or dual-rank memory modules. See Figure A-3 for the location of the four memory module connectors.
l System ROM l Advanced Programmable Interrupt Controllers (APIC) l Integrated PCI devices (such as NICs) and SCSI controllers l PCI expansion cards At start-up, the BIOS identifies the components that require address space. The BIOS dynamically calculates the amount of reserved address space required. The BIOS then subtracts the reserved address space from 4 GB to determine the amount of usable space.
13. When the Memory Info value is correct, press to exit the System Setup program. 14. Run the system diagnostics to verify that the memory modules are operating properly. Removing a Memory Module CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
5. Open the processor cover by sliding the release lever from under the release level latch on the socket. Then, pull the lever back to release the processor. See Figure 5-3. Figure 5-3. Removing the Processor NOTICE: The retention latch is pressure-loaded. Ensure that the latch does not quickly open and strike the processor or system board. 6. Carefully pivot the retention latch away from the processor. NOTICE: Do not pry the processor from the socket by a single edge.
NOTICE: Ensure that you apply new thermal grease. Applying new thermal grease is critical to ensuring proper thermal bonding as well as optimal processor operation. 6. Apply new thermal grease to the top of the processor. 7. Place the heat sink assembly back onto the heat sink assembly bracket and tilt the heat sink assembly down on the system board. See Figure 5-2. 8. Align the two capture screws properly with the system board, then tighten them to secure the heat sink assembly to the system board.
6. Place the card-edge connector in the expansion-card connector and press down firmly. Ensure that the card is fully seated in the slot and all cards and filler brackets are flush with the alignment bar. 7. Close the card retention door to secure the card(s) in the system. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment. 8. Connect any cables that should be attached to the card.
4. Disconnect the following power-supply cables: l P1 and P2 connector to the system board l P3 and P5 connectors to the SATA drives (if applicable) l P11 connector to the SCSI drives (if applicable) l P7 connector to the diskette drive (if applicable) l P8 and P9 connectors to the optical and tape drives (if applicable) NOTE: Note the routing of the DC power cables underneath the tabs in the system frame as you release the tabs and remove the cables from the system board and drives.
Cooling Fans The system contains two cooling fans, one for the processor and one for the card cage. Each contains a shroud that is part of the cooling fan assembly. The fan and shroud are replaced as a unit. NOTE: If you are removing the larger processor cooling fan, you must first remove the processor heat sink and shroud assembly. See "Removing the Processor" and Figure 5-2.
5. Remove the battery by pressing on the tab. See Figure 5-6. Figure 5-6. Replacing the Battery 6. Install the new battery with the side labeled "+" facing up, and press down until it snaps into place. 7. Close the system. See "Closing the System" in "Troubleshooting Your System." 8. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 9. Enter the System Setup program to confirm that the battery operates properly. 10.
Back to Contents Page Installing Drives Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide General Installation Guidelines Installing SATA or SCSI Hard Drives Installing a SCSI Controller Card Installing a Diskette Drive Installing 5.25-Inch Optical and Tape Drives The drive bays in your system provide space for up to two SATA or SCSI hard drives, two 5.25-inch drives, and one optional diskette drive. See Figure 6-1. Figure 6-1.
Configuring the Boot Device The drive or device from which the system boots is determined by the boot order specified in the System Setup program. See "Using the System Setup Program" in your User's Guide. To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller: To boot from a SCSI hard drive, the drive must be connected to the optional SCSI controller card. See the documentation that accompanied the controller card.
4. Press in the tabs on each side of the removable drive guide bracket and slide the guide bracket up and out of the drive bay. NOTE: If you do not intend to replace the drive, it is highly recommended that you remove the drive from the guide bracket (see Figure 6-4) and insert the empty guide bracket back into the drive bay. This eliminates the likelihood that the empty bracket will be misplaced or improperly stored while not in use. 5. Close the system.
Card" in "Installing System Options." 9. Close the system. See "Closing the System" in "Troubleshooting Your System." 10. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 11. Enter the System Setup program and ensure that the drive's controller is enabled. See "Using the System Setup Program" in your User's Guide. 12. Partition and logically format your drive before proceeding to the next step.
2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3. Unpack the replacement diskette drive, and prepare it for installation. 4. Check the documentation for the drive to verify that it is configured for your system. 5. Attach the four shoulder screws to the drive as shown in Figure 6-5. NOTE: Spare shoulder screws are attached to the inside of the front drive bezel. 6. Remove the front drive bezel.
16. Test the drive by running the system diagnostics. See "Running the System Diagnostics." Installing 5.25-Inch Optical and Tape Drives You can install an additional 5.25-inch drive of your choice in the second 5.25-inch drive bay. See Figure 6-1. If you are installing a tape backup unit (TBU), it must be installed in the second bay. Installing a 5.25-Inch Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
9. Connect the interface cable from the drive to the IDE connector on the system board to the drive. See Figure 6-8 and Figure A-3. 10. Close the system. See "Closing the System" in "Troubleshooting Your System." 11. Replace the front drive bezel. See "Removing and Replacing the Front Drive Bezel" in "Troubleshooting Your System." 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13.
Back to Contents Page Service Only Parts Replacement Procedures Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Before You Begin Recommended Tools Removing and Replacing the Bezel I/O Panel Chassis Intrusion Switch System Board Before You Begin CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Replacing the Bezel 1. Align the bezel with the chassis frame and slide it down into position. 2. Attach the three bezel release screws to secure the bezel to the system chassis. See Figure 7-1. 3. Reinstall the I/O panel as explained in step 6 through step 8 in "Replacing the I/O Panel." 4. Reinstall the processor cooling fan. See "Replacing the Cooling Fans" in "Installing System Options." 5. Reinstall the processor heat sink and shroud assembly.
Replacing the I/O Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1. If system is powered on, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2.
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3. Disconnect the chassis intrusion switch cable from the INTRUDER connector on the system board. See Figure 7-3. 4. Slide the chassis intrusion switch out of the securing bracket notch. See Figure 7-3. Figure 7-3. Removing and Installing the Chassis Intrusion Switch 5.
l If applicable, diskette data cable from the FLOPPY connector l I/O panel cable from the FRONT PANEL connector l 5.25-inch device data cable from the IDE connector l Processor cooling fan cable from the FAN_CPU connector l Card cage cooling fan cable from the CARD CAGE COOLING FAN connector l If applicable, SATA hard-drive data cable(s) from the SATA connector(s) 4. Remove all expansion cards and any attached cables. See "Removing an Expansion Card" in "Installing System Options." 5.
7. Connect the following cables that you removed in "Removing the System Board." See Figure A-3. l Two power-supply cables to the POWER P1 and POWER P2 connectors l If applicable, diskette data cable to the FLOPPY connector l I/O panel cable to the FRONT PANEL connector l 5.
Back to Contents Page Getting Help Dell™ PowerEdge™ SC430 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.
the system diagnostics. 4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
determining which codes to use, contact a local or an international operator. Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Area Codes, Local Numbers, and Toll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Website: www.dell.com.ar E-mail: us_latin_services@dell.com Argentina (Buenos Aires) E-mail for desktop and portable computers: la-techsupport@dell.
Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales (Penang, Malaysia) 604 633 4955 Online Order Status: www.dell.ca/ostatus Canada (North York, Ontario) AutoTech (automated technical support) toll-free: 1-800-247-9362 Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Care (med./large business, government) toll-free: 1-800-326-9463 Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096 Technical Support (med.
Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) 3287 5000 3287 5001 Dominica General Support Dominican Republic General Support 1-800-148-0530 Ecuador General Support toll-free: 999-119 El Salvador General Support 01-899-753-0777 Finland (Helsinki) toll-free: 1-866-278-6821 Website: support.euro.dell.com E-mail: support.euro.dell.
Medium Business Division Home and Small Business Division India 3416 0912 2969 3105 Technical Support 1600 33 8045 Sales (Large Corporate Accounts) 1600 33 8044 Sales (Home and Small Business) 1600 33 8046 Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Technical Support for Inspiron XPS computers only Technical Support for all other Dell computers Ireland (Cherrywood) U.K. Technical Support (dial within U.K.
Latin America Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 512 728-4600 SalesFax (Austin, Texas, U.S.A.) or 512 728-3772 Website: support.euro.dell.com E-mail: tech_be@dell.
International Access Code: 00 Country Code: 47 Relational Customer Care Home/Small Business Customer Care Switchboard 671 17575 23162298 671 16800 Fax Switchboard 671 16865 Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Website: support.euro.dell.com Poland (Warsaw) E-mail: pl_support_tech@dell.
Customer Care 902 115 236 Switchboard 91 722 92 00 Fax 91 722 95 83 Website: support.euro.dell.com Sweden (Upplands Vasby) E-mail: support.euro.dell.com/se/sv/emaildell/ Technical Support 08 590 05 199 International Access Code: 00 Relational Customer Care 08 590 05 642 Country Code: 46 Home/Small Business Customer Care 08 587 70 527 Employee Purchase Program (EPP) Support City Code: 8 20 140 14 44 Technical Support Fax 08 590 05 594 Sales 08 590 05 185 Website: support.euro.dell.
(1-877-335-5638) Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business U.S.A.