Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Introduction Indicators, Messages, and Codes Finding Software Solutions Running System Diagnostics Troubleshooting Your System Installing System Components Installing Drives Getting Help Jumpers and Connectors I/O Connectors Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.
Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Jumpers—A General Explanation System Board Jumpers System Board Connectors Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
Table A-1. System Board Jumper Settings Jumper Setting PSWD_JMP Description (default) The password feature is enabled. The password feature is disabled. RTCRST (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot. jumpered unjumpered System Board Connectors See Figure A-3 and Table A-2 for the location and description of system board connectors.
BATTERY System battery CPU_n Processors (2) DIMM_x Memory modules (6) DSKT Diskette drive FAN_CCAG PCI fan power FAN_MEM Memory fan power FAN_n Processor fan power (2) FRONT PANEL Front-panel switches and indicators IDE1 Primary IDE IDE2 Secondary IDE POWER System board power SATA0 SATA hard drive0 SATA1 SATA hard drive1 PCI expansion cards Expansion card slots: l l l l VRM 1: PCI Express x8 2: 32-bit/33-MHz PCI 3: PCI Express x4 4–6: 64-bit/66-MHz PCI-X Voltage regulator modul
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Back to Contents Page I/O Connectors Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide I/O Connectors Serial Connector Parallel Connector PS/2-Compatible Keyboard and Mouse Connectors Video Connector USB Connector Integrated NIC Connector Network Cable Requirements I/O Connectors I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system.
USB connector NIC connector Serial Connector Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin Dsubminiature connector. Serial Connector Autoconfiguration The default designation of the integrated serial connector is COM1.
Table B-3.
Video Connector You can attach a VGA-compatible monitor to the system's add-in expansion card using a 15-pin high-density D-subminiature connector. Figure B-5 illustrates the pin numbers for the video connector and Table B-5 defines the pin assignments for the connector. Figure B-5. Video Connector Pin Numbers Table B-5.
Integrated NIC Connector The system's integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations. Figure B7 illustrates the pin numbers for the NIC connector and Table B-7 defines the pin assignments for the connector. Figure B-7. NIC Connector Table B-7.
Back to Contents Page Introduction Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Other Documents You May Need Your system includes the following service and upgrade feature: l System diagnostics, which checks for hardware problems (if the system can boot).
Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Front-Panel Indicators and Features Back-Panel Indicators and Features System Messages System Beep Codes Warning Messages Diagnostics Messages The system, applications, and operating systems can identify problems and alert you to them.
Help." If the hard-drive indicator is on, the system board or a VRM is faulty. Check the diagnostic indicators to see if the specific problem is identified. See Table 2-2. Solid amber Solid green Green blinking Diskette drive Hard drive The power supply is probably good. Check the diagnostic indicators to see if the specific problem is identified. See Table 22. Indicates that the system is powered on. The system is in a low power state.
A possible VRM 0 and VRM 1 failure has occurred. See "Getting Help." A possible processor failure has occurred. Reinstall the processor, see "Processor" in "Installing System Components" and restart the system. Memory modules are detected, but a memory failure has occurred. Remove and reinstall all memory modules. See "System Memory" in "Installing System Components." Ensure that the memory modules are proper installed. See "Memory Module Installation Guidelines.
Other failure has occurred. Ensure that the cables are properly connected from the diskette drive, hard drive, CD drive, and DVD drive to the system board. If the problem persists, see "Getting Help." The system is in a normal operating condition after POST. None. Back-Panel Indicators and Features Figure 2-2 shows the back-panel indicators and features. Figure 2-3 shows the indicators for the integrated network adapter and Table 2-3 details the conditions associated with the indicator codes.
Orange 100-Mbps connection Green 10-Mbps connection System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 2-4 lists the system messages that can occur and the probable cause and corrective action for each message.
The system failed to complete the boot routine three consecutive times for the same error. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The processor overheated the last time the system was used. Ensure that nothing is blocking the airflow vents and that all fans are properly installed and operating correctly.
The diskette might be defective, or a cable might be loose. If the diskette-drive indicator turns on, try a different disk. Diskette read failure See "Troubleshooting a Diskette Drive" in "Troubleshooting Your System." The diskette drive controller might be faulty. Run the system diagnostics. See "Running System Diagnostics." Diskette subsystem reset failed The diskette is write-protected. Slide the write-protect notch to the open position. Diskette write protected No diskette is in the drive.
Memory size in CMOS invalid system configuration information does not appears again, see "Troubleshooting System match the memory installed in the Memory" in "Troubleshooting Your System." If system. the problem persists, see "Getting Help." The system cannot find the diskette or hard drive. If the diskette drive is your boot device, ensure that a bootable disk is in the drive.
During initial start-up, the drive detected possible error conditions. NOTICE: The [primary/secondary/primary serial] IDE [master/slave] hard drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem. When your system finishes booting, immediately back up your data and replace your hard drive. See "Hard Drives" in "Installing drives.
3-3-2 System configuration check failure 3-3-3 Keyboard controller not detected 3-3-4 Video memory test failure 3-4-1 Screen initialization failure 3-4-2 Screen-retrace test failure 3-4-3 Video ROM search failure 4-2-1 No timer tick 4-2-2 Shutdown test failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Improperly installed or faulty memory modules 4-3-2 No memory modules installed in the first memory module connector 4-3-3 Faulty system board 4-3-4 T
Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Before You Begin Troubleshooting Errors and Conflicts Software problems can be caused by: l Improper installation or configuration of an application l Application conflicts l Input errors l Interrupt assignment conflicts Ensure that you are installing the software application according to the software manufacturer's recommended procedures.
Application Conflicts Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information. IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.
Back to Contents Page Running System Diagnostics Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Using Server Administrator Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Using the Advanced Testing Options Error Messages If you experience a problem with your system, run the diagnostics before calling for technical assistance.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program). From the Utility Partition 1. As the system boots, press during POST. 2. From the utility partition main menu under Run System Utilities, select Run System Diagnostics. From the Diagnostics Diskettes 1.
l The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option. For more information about a device group or device, highlight the Help option and press . Press to return to the previous screen. Error Messages When you run a system diagnostics test, you may receive an error message during testing.
Back to Contents Page Troubleshooting Your System Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Safety First—For You and Your System Start-Up Routine Opening the System Closing the System Checking the Equipment Inside the System Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Diskette Drive Troubleshooting a CD Drive Troubleshooting a SCSI Hard Dr
CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Press the power button to ground the system board. 3.
Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections." Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device).
Troubleshooting the Mouse Problem l System message indicates a problem with the mouse. l Mouse is not functioning properly. Action 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." If the test fails, continue to the next step. 2. Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3. Swap the faulty mouse with a working mouse.
Action 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help." 3. Turn off the system and the serial device, and swap the device with a comparable device. 4. Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help.
If the problem is resolved, replace the interface cable. See "Getting Help." 6. Turn off the system and the USB device, and swap the device with a comparable device. 7. Turn on the system and the USB device. If the problem is resolved, replace the USB device. See "Getting Help." If the problem persists, see "Getting Help." Troubleshooting a NIC Problem l NIC cannot communicate with network. Action 1. Run the appropriate online diagnostic test.
The system board can accommodate up to two processors, six expansion cards (three 64-bit, 100-MHz PCI-X, two 2.5-GHz PCI-Express, and one 32-bit, 33MHz), and six 400-MHz DDR II SDRAM memory modules upgradable to 12 GB. The drive bays provide space for up to four 1-inch SATA (up to two SATA drives with the integrated SATA controller and up to four SATA drives with a SATA controller card) or SCSI hard drives. The SCSI hard drives must be connected to a controller card.
If the system does not start properly, see "Getting Help." 8. 9. If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" in "Installing System Components." Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics." If the tests fail, see "Getting Help." Troubleshooting a Damaged System Problem l System was dropped or damaged.
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Components." If the problem is not resolved by replacing the battery, see "Getting Help." NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.
Problem l Error message during POST. l Faulty memory module. l Faulty system board. Action CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test.
6. Ensure that a power cable is properly connected to the drive. 7. Close the system. See "Closing the System." 8. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 9. Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 10. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 11. Open the system. See "Opening the System." 12.
Troubleshooting a SCSI Hard Drive Problem l Device driver error. l Hard drive not recognized by the system. Action CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: This procedure can destroy data stored on the hard drive.
l Faulty hard drive. l Damaged or improperly connected hard-drive cables. Action CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive.
6. Ensure that the hard-drive interface cable is properly connected to the drive and to the system board or RAID controller card. To identify system board connectors, see Figure A-3. To identify controller card connectors, see the documentation that accompanied the controller card. 7. If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives." 8. Ensure that the power cable is properly connected to the drive.
l Expansion card performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics." 2.
5. Ensure that the VRM is properly installed for processor 1. See "Installing the VRM" in "Installing System Components." 6. Close the system. See "Closing the System." 7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8. Run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. If only one processor is installed, see "Getting Help." 9.
Back to Contents Page Installing System Components Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Processor Cooling Shrouds Processor Cooling Shroud Blank Expansion Card Fan Expansion Cards System Memory Processor System Battery This section describes how to install the following system components: l Processor cooling shrouds l Processor cooling shroud blank l Expansion card fan l Expansion cards l System memory l Processors l System battery Processor Cooling Shrouds
Installing the Processor Cooling Shrouds CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTE: When two processor cooling shrouds are installed, the cooling shroud for CPU_0 must be installed first. 1. Connect the fan's power cable for CPU_0 to the system board.
. Installing the Processor Cooling Shroud Blank CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system.
. Installing the Expansion Card Fan 1. 2. Align the eight securing tabs of the cooling shroud with the holes in the system cover. Lower the cooling shroud into the holes in the cover and slide the cooling shroud backward toward the back of the system until the cooling shroud snaps into place. See Figure 6-3. 3. Connect the fan's power cable to the system board. See Figure A-3. 4. Close the system. See "Closing the System" in "Troubleshooting Your System." 5.
4. If you are installing a new card, remove the filler bracket. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 5. Prepare the card for installation.
6. If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Filler brackets must be installed over empty expansion card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 7. Lower the retention arm and press it into place, securing the remaining card(s) in the system. See Figure 6-4. 8. Close the system.
Table 6-1 illustrates sample memory configurations. The configurations shown do not indicate dual-ranked memory modules. See "Memory Module Installation Guidelines" for detailed information. Table 6-1.
6. Pull up on the securing clips to lock the module into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module. When the memory module is properly seated in the connector, the securing clips on the memory module socket should align with the securing clips on the other connectors with memory modules installed. 7. Close the system. See "Closing the System" in "Troubleshooting Your System." 8.
NOTE: If two processors are installed, they must be identical (speed, type, and cache). Each processor and its associated cache memory are contained in a PGA package that is installed in a ZIF socket on the system board. Removing the Processor CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system.
5. Pull the processor socket release lever straight up until the processor is released. See Figure 6-9. Figure 6-9. Removing the Processor NOTICE: Be careful not to bend any of the pins when you remove the processor from the socket. Bending the pins can permanently damage the processor. 6. Remove the processor from the socket. If you are replacing the processor, leave the release lever in the release position so that the socket is ready for the new processor and go to "Installing a Processor." 7.
CAUTION: Only trained service technicians are authorized to open the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3.
2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3. Remove the CPU_1 processor cooling shroud. See "Removing the Processor Cooling Shrouds." 4. Press out on the securing clip at each end of the VRM connector. See Figure 6-11. 5. Grasp the VRM and pull it out of the connector. 6. If dual processors are installed, install the new VRM. See "Installing the VRM." If the system is operating in a single processor mode, continue to the next step. 7.
System Battery A coin-cell battery maintains system configuration, date, and time information. The battery can last several years. If you have to repeatedly reset time and date information after turning on the computer, replace the battery.
5. Install the new battery with the side labeled "+" facing up, and press down until it snaps into place. 6. Close the system. See "Closing the System" in "Troubleshooting Your System." 7. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8. Enter the System Setup program to confirm that the battery operates properly. 9. From the main screen, select System Time to enter the correct time and date.
Back to Contents Page Installing Drives Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide General Installation Guidelines Front-Panel Inserts Hard Drives Installing a SATA or SCSI Controller Card Diskette Drive (Optional) 5.25-Inch Optical and Tape Drives The drive bays in your system provide space for up to four SATA or SCSI hard drives, two 5.25-inch optical drives, and an optional diskette drive. See Figure 71. Figure 7-1.
drive, follow the guidelines in the following subsections. NOTE: SCSI devices installed by Dell are configured correctly during the manufacturing process. You do not need to set the SCSI ID for these drives. SCSI Interface Cables SCSI interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable connects to pin 1 in the connectors on both ends.
Figure 7-2. Removing Front-Panel Inserts Hard Drives Your system contains up to four SATA or SCSI non-hot-plug hard drives. The integrated SATA controller supports two SATA hard drives. If more than two SATA drives are installed, they must be connected to an optional SATA controller card. If your system contains SCSI hard drives, they must be connected to an optional SCSI controller card. The fourth hard drive is installed in the 5.25-inch drive bay (see Figure 7-1) using an adapter.
NOTICE: When replacing the hard-drive cooling shroud, ensure that the cables are properly routed to prevent damaging the cables. 7. Insert the tabs of the hard-drive cooling shroud into the securing holes in the hard-drive bay. See Figure 7-3. 8. While rotating the shroud up, squeeze the two tabs and secure the shroud to the cover. 9. Close the system. See "Closing the System" in "Troubleshooting Your System." 10.
If you are installing a drive in the hard-drive bay, proceed to step 10. Figure 7-6. Installing Drive Rails 6. 7. Attach the adapter rails to the adapter by aligning the screw holes on the adapter with the screw holes on the rails and then inserting and tightening all four screws (two on each rail). See Figure 7-7. Slide the adapter into the 5.25-inch drive bay until the tabs on the rails securely click into position. See Figure 7-8. Figure 7-7. Installing the Adapter Rails Figure 7-8.
11. Connect the power cable to the drive. See Figure 7-4 and Figure 7-5. 12. Connect the interface cable to the drive: l l Connect SATA hard drives to the SATA0 and SATA1 connectors on the system board or to the SATA controller card if more than two SATA hard drives are installed. See the documentation for the controller card. Connect SCSI hard drives to the SCSI controller card. See the documentation for the controller card.
2. Open the system. See "Opening the System" in "Troubleshooting Your System." 3. Unpack the replacement diskette drive, and prepare it for installation. 4. Check the documentation for the drive to verify that it is configured for your system. 5.
5. Remove the front-panel insert for the empty drive bay. See "Front-Panel Inserts." 6. Slide the drive into the drive bay until the tabs on the rails securely click into position. 7. Connect the power cable to the drive. See Figure 7-10. Figure 7-10. Installing a 5.25-Inch Drive 8. Connect the interface cable from the drive to the IDE2 connector on the system board. See Figure 7-10 and Figure A-3. 9. Close the system. See "Closing the System" in "Troubleshooting Your System." 10.
Back to Contents Page Getting Help Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide Technical Assistance Dell Enterprise Training and Certification Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the procedures in "Troubleshooting Your System." 2.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) l Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. l Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.
Technical Support Service Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region. Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
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Switchboard (calls from outside of France) Sales Fax Fax (calls from outside of France) 04 99 75 40 00 0825 004 700 0825 004 701 04 99 75 40 01 Corporate Technical Support Customer Care Germany (Langen) International Access Code: 00 0825 004 719 0825 338 339 Switchboard 01 55 94 71 00 Sales 01 55 94 71 00 Fax 01 55 94 71 01 Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.
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International Access Code: 00 Country Code: 52 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 E-mail (Technical Support): Country Code: 31 (Enterprise): nl_server_support@dell.
Portugal International Access Code: 00 Reception Desk Fax 57 95 998 Switchboard 57 95 999 Website: support.euro.dell.com E-mail: support.euro.dell.com/pt/en/emaildell/ Technical Support Country Code: 351 Customer Care Sales Fax 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St.
Fax Switchboard Taiwan Technical Support (portable and desktop computers) 022 799 01 90 022 799 01 01 toll-free: 00801 86 1011 Technical Support (servers) toll-free: 0080 60 1256 Transaction Sales toll-free: 0080 651 228 Country Code: 886 Corporate Sales toll-free: 0080 651 227 Thailand Technical Support International Access Code: 002 International Access Code: 001 Country Code: 66 Customer Service (Penang, Malaysia) Sales toll-free: 0880 060 07 604 633 4949 toll-free: 0880 060 09 Trinidad/T
Venezuela Back to Contents Page General Support 8001-3605
Back to Contents Page Dell™ PowerEdge™ SC1420 Systems Installation and Troubleshooting Guide NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. For a complete list of abbreviations and acronyms, see your User's Guide.
