book.book Page 1 Wednesday, April 15, 2009 8:47 PM Dell™ PowerEdge™ T105 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
book.book Page 2 Wednesday, April 15, 2009 8:47 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2007-2009 Dell Inc.
book.book Page 3 Wednesday, April 15, 2009 8:47 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 12 Front-Panel Features and Indicators . . . . . . . . . . 13 Back-Panel Features and Indicators . . . . . . . . . . 15 . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . 16 Connecting External Devices . NIC Indicator Codes . . . . . . . . . . . . .
book.book Page 4 Wednesday, April 15, 2009 8:47 PM System Setup Options Main Screen . . . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . 35 . . . . . . . . . . . . . . 36 Memory Information Screen CPU Information Screen SATA Configuration Screen . . . . . . . . . . . . . 36 Integrated Devices Screen . . . . . . . . . . . . . 37 . . . . . . . . . . . . . . 38 . . . . . . . . . . . . . . . . . . . . .
book.book Page 5 Wednesday, April 15, 2009 8:47 PM Optical and Tape Drives . . . . . . . . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . 60 . . . . . . . . . . . . . . . . . . . . . . . 64 Removing an Optical or Tape Drive . Installing an Optical or Tape Drive Hard Drives. 57 . . . . . . . . . 64 . . . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . 66 . . . . . . . . . . . . . . . . . . . . 70 Hard Drive Installation Guidelines Removing a Hard Drive .
book.book Page 6 Wednesday, April 15, 2009 8:47 PM Power Supply . . . . . . . . . . . . . . . . . . . . . . Removing the Power Supply . . . . . . . . . . . . 91 Installing the Power Supply. . . . . . . . . . . . . 93 . . . . . . . . . . . . . . . . 93 Chassis Intrusion Switch Removing the Chassis Intrusion Switch . . . . . . 93 Installing the Chassis Intrusion Switch . . . . . . . 94 . . . . . . . . . 95 Removing the Bezel . . . . . . . . . . . . . . . . . 95 Replacing the Bezel . .
book.book Page 7 Wednesday, April 15, 2009 8:47 PM Troubleshooting a NIC . Troubleshooting a Wet System 109 . . . . . . . . . . . . . Troubleshooting a Damaged System . . . . . . . . . . 110 Troubleshooting the System Battery. . . . . . . . . . . 111 . . . . . . . . . . . . . 112 Troubleshooting Power Supply Troubleshooting System Cooling Problems . Troubleshooting a Fan . . . . . . 113 . . . . . . . . . . . . . . . 113 Troubleshooting System Memory . . . . . . . . . . . .
book.book Page 8 Wednesday, April 15, 2009 8:47 PM Using the Custom Test Options . . . . . . . . . . . . Selecting Devices for Testing . . . . . . . . . . . 129 Selecting Diagnostics Options . . . . . . . . . . 129 . . . . . . . . 130 . . . . . . . . . . . 131 . . . . . . . . . . . . . . . . 131 Viewing Information and Results . 6 Jumpers and Connectors . System Board Jumpers . System Board Connectors . . . . . . . . . . . . . . . Disabling a Forgotten Password. 7 Getting Help .
book.book Page 9 Wednesday, April 15, 2009 8:47 PM Glossary Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 11 Wednesday, April 15, 2009 8:47 PM About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
book.book Page 12 Wednesday, April 15, 2009 8:47 PM • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
book.book Page 13 Wednesday, April 15, 2009 8:47 PM Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators 1 6 5 4 3 2 Table 1-2. Front-Panel Components Item Component 1 USB connectors (2) Icon Description Connects USB 2.0-compliant devices to the system.
book.book Page 14 Wednesday, April 15, 2009 8:47 PM Table 1-2. Front-Panel Components (continued) Item Component 2 power button Icon Description The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.
book.book Page 15 Wednesday, April 15, 2009 8:47 PM Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2.
book.book Page 16 Wednesday, April 15, 2009 8:47 PM Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.
book.book Page 17 Wednesday, April 15, 2009 8:47 PM Table 1-3. NIC Indicator Codes Indicator Type Indicator Code Description Activity Off When off at the same time that the link indicator is off, the NIC is not connected to the network or the NIC is disabled in the System Setup program. See "Using the System Setup Program" on page 31. Blinking Indicates that network data is being sent or received.
book.book Page 18 Wednesday, April 15, 2009 8:47 PM Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-5 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. NOTE: If the power LEDs blink amber, there is a problem with the power supply.
book.book Page 19 Wednesday, April 15, 2009 8:47 PM Table 1-5. Code Diagnostic Indicator Codes (continued) Causes Corrective Action Possible video failure. See "Getting Help" on page 137. Diskette drive or hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 64 or "Diskette Drive" on page 52 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 107.
book.book Page 20 Wednesday, April 15, 2009 8:47 PM System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 1-6 lists the system messages that can occur and the probable cause and corrective action for each message.
book.book Page 21 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Use only Dell supported processors. See the Getting Started Guide for a list of supported processors. Alert! Incompatible processor detected. Alert! Previous fan failure. The fan caused errors the last time the system was used. Ensure that nothing is blocking the airflow vents and that all fans are properly installed and operating correctly.
book.book Page 22 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Bad error-correction The diskette or hardcode (ECC) on disk read drive controller detected an uncorrectable read error. Corrective Actions See "Troubleshooting a Diskette Drive" on page 116 or "Troubleshooting a Hard Drive" on page 120. CAUTION! NVRAM_CLR jumper is installed on system board. Please run SETUP NVRAM jumper is installed.
book.book Page 23 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Diskette drive 0 seek failure A cable might be loose See "Troubleshooting a or the system Diskette Drive" on configuration page 116. information might not match the hardware configuration. Diskette read failure The diskette might be defective, or a cable might be loose. If the diskette-drive indicator turns on, try a different disk.
book.book Page 24 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Heatsink was not detected. Heatsink failure. Ensure heatsink and shroud assembly are properly attached. See Figure 3-21. Insert bootable media The operating system is Insert a bootable trying to boot from a diskette or CD. nonbootable diskette or CD.
book.book Page 25 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions No timer tick interrupt A chip on the system board might be malfunctioning. Run the system diagnostics. See "Running the System Diagnostics" on page 127. Non-system disk or disk The diskette in the error diskette drive or your hard drive does not have a bootable operating system installed on it.
book.book Page 26 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes See "Troubleshooting a Hard Drive" on page 120. If the problem persists, see "Getting Help" on page 137. Operating system not found PCI BIOS failed to install Corrective Actions BIOS checksum failure Ensure that all network detected. cards and connections are functioning properly. See "Troubleshooting System Memory" on page 114." If the problem persists, see "Getting Help" on page 137.
book.book Page 27 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Reset failed The disk reset operation failed. See "Troubleshooting a Diskette Drive" on page 116 or "Troubleshooting a Hard Drive" on page 120. Run the system diagnostics. See "Running the System Diagnostics" on page 127. Also, see "Troubleshooting a Hard Drive" on page 120. SATA PortX device not found. NOTE: X is the drive number (A-D).
book.book Page 28 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions The amount of system memory has changed Memory has been added or removed, or a memory module may be faulty. If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module.
book.book Page 29 Wednesday, April 15, 2009 8:47 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Warning! A fatal error has caused system reset! A multibit ECC error has occurred. Run the system diagnostics. See "Running the System Diagnostics" on page 127. Please check the system event log. Warning: The installed A DIMM configuration memory configuration is is unsupported. The not optimal. installed memory modules are not matched pairs.
book.book Page 30 Wednesday, April 15, 2009 8:47 PM Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 137, and then follow the instructions in that section for obtaining technical assistance. Alert Messages Systems management software generates alert messages for your system.
book.book Page 31 Wednesday, April 15, 2009 8:47 PM Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
book.book Page 32 Wednesday, April 15, 2009 8:47 PM Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens, and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Tab or Cycles cursor up and down. Down arrow or Up arrow Moves cursor up and down. Spacebar, <+>,<–>, left and right arrow Cycles through the settings in a field.
book.book Page 33 Wednesday, April 15, 2009 8:47 PM Exiting the System Setup Program If you have made no changes in the BIOS, the system continues the POST after you press to exit the System Setup program.
book.book Page 34 Wednesday, April 15, 2009 8:47 PM Table 2-2 through Table 2-9 lists the options and descriptions for each group of information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. Main System Options Option Description System Time Resets the time on the system’s internal clock.
book.book Page 35 Wednesday, April 15, 2009 8:47 PM Table 2-2. Main System Options (continued) Option Description System Event Log Allows you to display or clear the system event log. The default setting for the Clear System Event Log field is No. Keyboard NumLock Determines whether your system starts up with the NumLock mode activated on 101- or 102-key keyboards (does not apply to 84-key keyboards).The default setting is On.
book.book Page 36 Wednesday, April 15, 2009 8:47 PM CPU Information Screen Table 2-4 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-4. CPU Information Screen Option Description 64-Bit Specifies if the installed processor supports AMD® 64-bit extensions. This option does not have user-selectable settings. Core Speed Displays the clock speed of the processor. This option does not have user-selectable settings.
book.book Page 37 Wednesday, April 15, 2009 8:47 PM Table 2-5. SATA Configuration Screen Option Description SATA Controller Allows the integrated SATA controller to be set to Off or ATA Mode. Off disables the SATA subsystem. ATA Mode sets the SATA subsystem to Native IDE mode. Port A Displays the model number, drive type, and size of the device attached to Port A. When set to Auto (default), the port is enabled if devices are attached to the port.
book.book Page 38 Wednesday, April 15, 2009 8:47 PM Table 2-6. Integrated Devices Screen (continued) Option Description Embedded Gb NIC 1 Enables or disables the system's integrated NIC. Options are Enabled with PXE (the default) and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots. MAC Address Displays the MAC address for the integrated 10/100/1000 NIC. This field does not have user-selectable settings.
book.book Page 39 Wednesday, April 15, 2009 8:47 PM Table 2-7. System Security Screen (continued) Option Description Chassis Intrusion Reporting Allows you to set the Chassis Intrusion Reporting feature. Default is Enabled.
book.book Page 40 Wednesday, April 15, 2009 8:47 PM Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts. NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 42), the system accepts your setup password as an alternate system password.
book.book Page 41 Wednesday, April 15, 2009 8:47 PM 4 Press . 5 To confirm your password, type it a second time and press . 6 Press again to continue. The setting shown for the System Password changes to Enabled. 7 Save and exit the System Setup program and begin using your system. NOTE: Password protection does not take effect until you reboot the system.
book.book Page 42 Wednesday, April 15, 2009 8:47 PM 3 When prompted, type the valid system password and press . Press in the new password field and press in the confirm new password field. 4 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted.
book.book Page 43 Wednesday, April 15, 2009 8:47 PM Operating With a Setup Password Set If Setup Password is Enabled, you must enter the correct setup password before you can modify the System Setup options. When you start the System Setup program, the program prompts you to enter a password. If you do not enter the correct password in three attempts, the system displays an error message stating that the system has halted.
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book.book Page 46 Wednesday, April 15, 2009 8:47 PM Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the System 10 1 2 9 8 3 7 6 5 4 1 power supply 2 heat sink and shroud assembly 3 system board 4 hard drives (2) 5 3.5-inch drive bay 6 tape backup unit 7 5.
book.book Page 47 Wednesday, April 15, 2009 8:47 PM optional diskette drive. A controller expansion card is required for SAS hard drives. Power is supplied to the system board and internal peripherals through a single nonredundant power supply. Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 48 Wednesday, April 15, 2009 8:47 PM 5 To reset the chassis intrusion detector, press to enter the System Setup program. See "Using the System Setup Program" on page 31. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector. Figure 3-2. Opening and Closing the System 1 1 release tab Front Drive Bezel The front drive bezel is the cover for the optional diskette and 5.25-inch drives.
book.book Page 49 Wednesday, April 15, 2009 8:47 PM CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 50 Wednesday, April 15, 2009 8:47 PM Figure 3-3. Removing and Replacing the Front Drive Bezel 1 2 1 sliding plate 2 front drive bezel Removing an Insert on the Front Drive Bezel If you install a drive in the 3.5-inch or 5.25-inch drive bays, first remove the corresponding insert on the front drive bezel. Push the insert gently from the front of the bezel. Then from the back of the bezel, squeeze the tab upward on the end of the insert and rotate the insert away from the bezel.
book.book Page 51 Wednesday, April 15, 2009 8:47 PM Figure 3-4. Removing and Replacing the Front Drive Bezel Insert 1 2 4 3 1 front drive bezel 2 insert tab 3 drive bezel insert 4 screws for an optional 5.25-inch drive (3) Removing and Inserting Blank Drive Inserts Depending on the configuration of your system, a blank drive insert might be installed in place of an optical or diskette drive. These are essential for airflow efficiency and for keeping dust out of the system.
book.book Page 52 Wednesday, April 15, 2009 8:47 PM Figure 3-5. Removing and Replacing the Blank Drive Insert 3 2 1 1 tab 2 3 drive blank alignment screw blank drive insert Diskette Drive The 3.5-inch drive bay supports an optional standard diskette drive. Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 53 Wednesday, April 15, 2009 8:47 PM 4 Disconnect the power and data cables from the diskette drive. See Figure 3-6. 5 Slide the lever on the sliding plate in the direction of the arrow. See Figure 3-6. 6 Hold the lever in position and slowly pull the drive out of the bay. Figure 3-6. Removing or Installing a Diskette Drive 1 4 2 3 1 sliding plate 2 drive bay screw slots 3 diskette drive 4 diskette drive shoulder screw 7 If you are permanently removing the drive, replace the 3.
book.book Page 54 Wednesday, April 15, 2009 8:47 PM 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 55 Wednesday, April 15, 2009 8:47 PM Figure 3-7. Installing Diskette Drive Shoulder Screws 1 1 screws (4) 9 From the front of the chassis, slide the drive into the drive bay until the shoulder screws fit into their slots and snap securely into the sliding plate. 10 Connect the P7 power cable to the drive. See Figure 3-8. 11 Connect the data cable from the drive to the diskette drive connector (FLOPPY) on the system board. See Figure 3-8 and Figure 6-2.
book.book Page 56 Wednesday, April 15, 2009 8:47 PM Figure 3-8. Cabling the Optional Diskette Drive to the Hard Drive 7 8 1 6 2 3 4 5 1 system board 2 diskette drive connector 3 diskette drive ribbon cable 4 heat sink shroud tab (2) 5 SATA power convert cable 6 diskette drive ribbon cable 7 cable clip 8 SATA hard drive cables (2) 12 Replace the front drive bezel. See "Replacing the Front Drive Bezel" on page 49. 13 Close the system. See "Closing the System" on page 47.
book.book Page 57 Wednesday, April 15, 2009 8:47 PM Optical and Tape Drives In the upper 5.25-inch drive bay, you can install only an optical drive. In the lower 5.25-inch drive bay, you can install either an optical or a tape backup unit. Removing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 58 Wednesday, April 15, 2009 8:47 PM Figure 3-9.
book.book Page 59 Wednesday, April 15, 2009 8:47 PM Figure 3-10. Removing and Installing an Optical or Tape Drive (SATA Connection) 1 2 3 4 1 sliding plate 2 optical drive shoulder screw 3 optical drive 4 drive bay screw slots 7 If you are installing another drive in the bay, see "Installing an Optical or Tape Drive" on page 60. 8 If the drive is being permanently removed, install an insert on front drive bezel. See "Replacing an Insert on the Front Drive Bezel" on page 50.
book.book Page 60 Wednesday, April 15, 2009 8:47 PM Installing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Unpack the drive and prepare it for installation.
book.book Page 61 Wednesday, April 15, 2009 8:47 PM 7 Remove the three shoulder screws from the insert, and attach one of them to the row of holes and two to the bottom row of holes on the drive. See Figure 3-11. Figure 3-11. Installing Optical or Tape Drive Shoulder Screws 1 1 screws (3) 8 Gently slide the drive into place until you hear a click or feel the drive securely installed. 9 Attach the SCSI power cable (see Figure 3-12) or SATA power cable (see Figure 3-13) to the drive.
book.book Page 62 Wednesday, April 15, 2009 8:47 PM Figure 3-12.
book.book Page 63 Wednesday, April 15, 2009 8:47 PM Figure 3-13. Cabling a SATA Controller to the Optical Disk Drive 4 5 1 3 2 1 system board 2 optical disk drive 3 SATA power cable 4 cable clip 5 SATA optical disk cable 10 Attach the data cable. If you are installing a SCSI tape drive, connect the SCSI interface cable in the drive kit from the SCSI controller card to the drive. See Figure 3-12.
book.book Page 64 Wednesday, April 15, 2009 8:47 PM 15 (Optional) Test the drive by running the system diagnostics. See "Running the System Diagnostics" on page 127. Hard Drives NOTE: The system’s drive configuration must consist of all SATA hard drives or all SAS hard drives. Hard Drive Installation Guidelines Your system contains up to two SATA or SAS hard drives in internal drive bays. Both drives must be either SAS or SATA; mixed configurations are not supported.
book.book Page 65 Wednesday, April 15, 2009 8:47 PM 3 Disconnect the hard drive power cable from the hard drive that you are removing. 4 Disconnect the blue data cable from the hard drive that you are removing by pulling up on the blue tab. 5 Press the blue tabs on each side of the hard-drive bracket toward each other and slide the drive and its bracket up and out of the bay. See Figure 3-14. Figure 3-14.
book.book Page 66 Wednesday, April 15, 2009 8:47 PM 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 67 Wednesday, April 15, 2009 8:47 PM Figure 3-15. Installing a Hard Drive in a Drive Bracket 1 2 1 hard drive 2 hard drive bracket NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives must be either SATA or SAS hard drives. NOTE: The SAS controller card must be installed in either PCIe SLOT1 or PCIe SLOT2. See Figure 6-2. 8 Connect the power cable to the hard drive.
book.book Page 68 Wednesday, April 15, 2009 8:47 PM • For connection to a SAS controller expansion card (SAS or SATA hard drives), connect the data cable from the SAS controller card and the power cable as shown in Figure 3-17. See "SAS Controller Expansion Card" on page 73 for instructions about installing the card and routing the cables. Figure 3-16.
book.book Page 69 Wednesday, April 15, 2009 8:47 PM Figure 3-17. Attaching a SAS or SATA Hard Drive to a SAS Controller Expansion Card 1 2 3 4 5 6 1 power cable to hard drive (female) 2 power cable to hard drive (male) 3 SAS or SATA hard drives (2) 4 data cable to hard drive 5 data cable to SAS controller card 6 SAS controller card 10 Ensure that all connectors are properly cabled and firmly seated. 11 Close the system. See "Closing the System" on page 47.
book.book Page 70 Wednesday, April 15, 2009 8:47 PM 13 Press to enter the System Setup program (see "Entering the System Setup Program" on page 31), and ensure that the drive’s controller is enabled. 14 Exit the System Setup program and reboot the system. 15 Partition and logically format the drive. See the documentation for your operating system for instructions. 16 (Optional) Test the hard drive by running the system diagnostics. See "Running the System Diagnostics" on page 127.
book.book Page 71 Wednesday, April 15, 2009 8:47 PM 5 Grasp the card by its top corners and ease it out of its connector. 6 If you are removing the card permanently, install a filler bracket in the empty card slot. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 3-18.
book.book Page 72 Wednesday, April 15, 2009 8:47 PM 7 Close the card retention door to secure the remaining card(s) in the system. See Figure 3-18. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10 Remove the card’s device driver from the operating system.
book.book Page 73 Wednesday, April 15, 2009 8:47 PM 7 Close the card retention door to secure the card(s) in the system. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment. 8 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. 9 Close the system. See "Closing the System" on page 47.
book.book Page 74 Wednesday, April 15, 2009 8:47 PM Figure 3-19. Cabling a SAS or SATA Hard Drive to a SAS Controller Expansion Card 1 2 3 4 5 6 9 7 8 1 SAS card 2 clip on hard disk drive fan shroud 3 power cable 4 hard disk drive fan 5 power cable 6 top notch on heat sink fan shroud 7 SAS cable 8 retaining tabs on top of heat sink shroud 9 retaining clip on top of heat sink fan shroud See "Hard Drives" on page 64 for information about connecting hard drives.
book.book Page 75 Wednesday, April 15, 2009 8:47 PM Memory The four memory module connectors on the system board can accommodate from 512 MB to 8 GB of 667-MHz and 800-MHz unbuffered ECC DDR II single or dual-rank memory modules. See Figure 6-2 for the location of the four memory module connectors. NOTE: When installing memory, take care to install it in the proper slots according to the configuration guidelines in Table 3-2.
book.book Page 76 Wednesday, April 15, 2009 8:47 PM Table 3-2.
book.book Page 77 Wednesday, April 15, 2009 8:47 PM • Integrated PCI devices (such as NICs) and SCSI controllers • PCI expansion cards At start-up, the BIOS identifies the components that require address space. The BIOS dynamically calculates the amount of reserved address space required. The BIOS then subtracts the reserved address space from 8 GB to determine the amount of usable space.
book.book Page 78 Wednesday, April 15, 2009 8:47 PM 2 Open the system. See "Opening the System" on page 47. 3 Press on the securing clip at each end of the memory module connector. See Figure 3-20. 4 Align the memory module’s edge connector with the alignment key in the connector. The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way.
book.book Page 79 Wednesday, April 15, 2009 8:47 PM 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. The system detects that the new memory does not match the existing configuration information and generates the following message: The amount of system memory has changed. Strike the F1 key to continue, F2 to run the setup utility 9 Press to enter the System Setup program and check the value for Memory Information. See "System Setup Options" on page 33.
book.book Page 80 Wednesday, April 15, 2009 8:47 PM CAUTION: The processor and heat sink can get very hot during normal operation. Ensure that they have had sufficient time to cool before you touch them. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 47. 3 Detach the diskette cable that is braced on top of the shroud assembly and move it aside.
book.book Page 81 Wednesday, April 15, 2009 8:47 PM Figure 3-21. Installing and Removing the Heat Sink 1 2 3 4 1 heat sink and shroud assembly 2 pivot bracket 3 captive screws (2) 4 diskette cable 6 Open the processor cover by sliding the release lever from under the release lever latch on the socket. Then, pull the lever back until it is vertically straight to release the processor. See Figure 3-22.
book.book Page 82 Wednesday, April 15, 2009 8:47 PM Figure 3-22. Installing and Removing a Processor 1 4 2 3 1 pin 1 marker 2 release lever 3 socket 4 processor NOTICE: Do not pry the processor from the socket by a single edge. This could result in damage to the processor’s delicate connections. NOTICE: Be careful not to touch or drop any foreign materials on the socket connector pads. 7 Lift the processor straight up and out of the socket.
book.book Page 83 Wednesday, April 15, 2009 8:47 PM NOTICE: Use caution when removing and installing the processor. Damaging the processor socket connectors can damage the system board. 4 Carefully set the processor in the processor frame. Ensure that the notched edge of the processor fits securely over the matching tab on the processor frame. Do not press down on the processor. If the processor is seated correctly, it should fit snugly in the socket frame. See Figure 3-22.
book.book Page 84 Wednesday, April 15, 2009 8:47 PM Removing the Cooling Fans CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
book.book Page 85 Wednesday, April 15, 2009 8:47 PM Figure 3-23.
book.book Page 86 Wednesday, April 15, 2009 8:47 PM Figure 3-24. Removing and Installing the Heat Sink Cooling Fan 1 2 3 4 1 bottom release tab 2 side release tab 3 connector for processor fan (CPU_CAGE) 4 bottom mounting holes Replacing the Cooling Fans CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 87 Wednesday, April 15, 2009 8:47 PM If you are replacing the hard drive cooling fan: 1 Align the bottom connectors on the replacement fan with the mounting holes in the system chassis. 2 Squeeze the top two release tabs and maneuver the assembly forward so that it locks into place. If you are replacing the processor cooling fan: 1 Align the bottom connectors on the replacement fan with the mounting holes in the system chassis.
book.book Page 88 Wednesday, April 15, 2009 8:47 PM Figure 3-25. Cabling the Heat Sink Cooling Fan 1 2 3 4 5 1 heat sink fan shroud 2 cable slot 3 tab 4 fan connector cable 5 heat sink fan 5 Replace the heat sink and shroud assembly (see "Removing the Processor" on page 79). 6 Reconnect the fan power cable to the system board. 7 Close the system. See "Closing the System" on page 47. System Battery A coin-cell battery maintains system configuration, date, and time information.
book.book Page 89 Wednesday, April 15, 2009 8:47 PM You can operate your system without a battery; however, without a battery, the configuration information is erased if the system is turned off or unplugged from the electrical outlet. In this case, you must enter the System Setup program and reset the configuration options. CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
book.book Page 90 Wednesday, April 15, 2009 8:47 PM Figure 3-26. Removing and Installing the System Battery 2 3 1 1 battery socket 3 tab 2 system battery Installing the System Battery 1 Install the new battery with the "+" facing up, and press down until it snaps into place. See Figure 3-26. 2 Close the system. See "Closing the System" on page 47. 3 Reconnect the system to the electrical outlet and turn on the system and attached peripherals.
book.book Page 91 Wednesday, April 15, 2009 8:47 PM 10 Properly dispose of the old battery. For more information, see your Product Information Guide. Power Supply Removing the Power Supply CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 92 Wednesday, April 15, 2009 8:47 PM 7 Using a #2 Phillips screwdriver, remove the four Phillips screws that secure the power supply to the back panel. 8 Press the power-supply release tab down and slide the power supply toward the front of the system, then lift it out of the system chassis. See Figure 3-27. 9 Remove the cable clip and set it aside to attach to the new power supply. Figure 3-27.
book.book Page 93 Wednesday, April 15, 2009 8:47 PM Installing the Power Supply 1 Attach the cable clip to the new power supply. 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel until it snaps into place over the power-supply release tab. 4 Using a #2 Phillips screwdriver, install the four Phillips screws that secure the power supply to the back panel.
book.book Page 94 Wednesday, April 15, 2009 8:47 PM 4 Slide the chassis intrusion switch out of the securing bracket notch. See Figure 3-28. 5 Remove the switch and its attached cable from the system. Figure 3-28. Removing and Installing the Chassis Intrusion Switch 1 2 3 1 chassis intrusion switch 3 INTRUSION connector 2 securing bracket notch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-28.
book.book Page 95 Wednesday, April 15, 2009 8:47 PM 4 Close the system. See "Closing the System" on page 47. 5 Reconnect the system to the electrical outlet, and turn on the system. Bezel (Service Only Parts Procedure) Removing the Bezel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 96 Wednesday, April 15, 2009 8:47 PM Figure 3-29. Removing the Bezel 1 4 3 1 alignment slot 2 2 bezel release screws (2) 3 bezel 4 alignment tab Replacing the Bezel 1 Align the bezel with the chassis frame and slide it into position. 2 Secure the alignment tabs into their alignment slots. 3 Attach the two bezel release screws to secure the bezel to the system chassis. See Figure 3-29. 4 Replace the processor fan. See "Replacing the Cooling Fans" on page 86.
book.book Page 97 Wednesday, April 15, 2009 8:47 PM I/O Panel Assembly (Service Only Parts Procedure) CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 98 Wednesday, April 15, 2009 8:47 PM Figure 3-30. Removing and Installing the I/O Panel Assembly 1 2 3 4 5 1 screw on the I/O panel 2 I/O panel assembly 3 alignment stop on chassis 4 I/O panel securing slot 5 holding tab on the chassis Replacing the I/O Panel Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 99 Wednesday, April 15, 2009 8:47 PM 2 Secure the I/O panel assembly by replacing the screw. See Figure 3-30. 3 Secure the I/O panel ribbon cable through the clips beneath the 3.5 optional diskette drive and on the side of the power supply shroud, and connect the I/O panel ribbon cable to the new I/O panel connector. See Figure 3-31. Figure 3-31.
book.book Page 100 Wednesday, April 15, 2009 8:47 PM 5 Replace the heat sink and shroud assembly. See "Replacing the Processor" on page 82. NOTE: To prevent damaging the processor, clean the heat sink to remove any thermal grease and then apply fresh thermal grease to the processor before installing the heat sink. 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system.
book.book Page 101 Wednesday, April 15, 2009 8:47 PM 4 Remove all expansion cards and any attached cables. See "Removing an Expansion Card" on page 70. 5 Remove all memory modules. See "Memory" on page 75. NOTE: Record the memory-module socket locations to ensure proper reinstallation of the memory modules. CAUTION: The processor and heat sink can become extremely hot. Allow sufficient time for the processor and heat sink to cool before handling.
book.book Page 102 Wednesday, April 15, 2009 8:47 PM 5 Install the memory modules in the same sockets from which they were removed. See "Installing a Memory Module" on page 77. 6 Install the expansion cards and connect any cables. See "Installing an Expansion Card" on page 72. 7 Depending on your configuration, connect the following cables that you removed in "Removing the System Board" on page 100. See Figure 6-2.
book.book Page 103 Wednesday, April 15, 2009 8:47 PM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 104 Wednesday, April 15, 2009 8:47 PM Table 4-1. Start-Up Routine Indications (continued) Look/listen for: Action The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 120. An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 137. Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse.
book.book Page 105 Wednesday, April 15, 2009 8:47 PM To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1 minute, then connect the monitor to the other video connector and turn the system on again. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 137.
book.book Page 106 Wednesday, April 15, 2009 8:47 PM Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse. See "Getting Help" on page 137.
book.book Page 107 Wednesday, April 15, 2009 8:47 PM Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 137.
book.book Page 108 Wednesday, April 15, 2009 8:47 PM 4 Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 137. 5 If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 137. 6 Turn off the system and the USB device, and swap the device with a comparable device. 7 Turn on the system and the USB device.
book.book Page 109 Wednesday, April 15, 2009 8:47 PM 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 31. 5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.
book.book Page 110 Wednesday, April 15, 2009 8:47 PM 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 72. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 127. If the tests fail, see "Getting Help" on page 137. Troubleshooting a Damaged System Problem • System was dropped or damaged.
book.book Page 111 Wednesday, April 15, 2009 8:47 PM Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.
book.book Page 112 Wednesday, April 15, 2009 8:47 PM Troubleshooting Power Supply Problem • Power-supply fault indicator is blinking amber. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 113 Wednesday, April 15, 2009 8:47 PM Troubleshooting System Cooling Problems Problem • Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: • System cover, drive blank, or front or back filler panel is removed. • Ambient temperature is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow. • An individual cooling fan is removed or has failed.
book.book Page 114 Wednesday, April 15, 2009 8:47 PM 4 Locate the faulty fan indicated by the diagnostic software or the fan indicator that is blinking amber. For the identification number of each fan, see "Removing and Installing the Heat Sink Cooling Fan" on page 86. 5 Ensure that the faulty fan's power cable is firmly attached to the fan power connector. For a hot-plug fan, remove and reseat the fan. See "Cooling Fans" on page 83.
book.book Page 115 Wednesday, April 15, 2009 8:47 PM 2 Turn off the system and attached peripherals, unplug the system from the power source and press the power button, and then reconnect the system to power. 3 Turn on the system and attached peripherals and, as the system boots, note the messages on the screen. If an error messages appears indicating a fault with a specific memory module, go to step 12.
book.book Page 116 Wednesday, April 15, 2009 8:47 PM 13 Open the system. See "Opening the System" on page 47. NOTE: Several configurations for the memory modules exist; see "Memory Module Installation Guidelines" on page 75. 14 If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module. Otherwise, swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good.
book.book Page 117 Wednesday, April 15, 2009 8:47 PM 5 Open the system. See "Opening the System" on page 47. 6 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
book.book Page 118 Wednesday, April 15, 2009 8:47 PM 22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 23 Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail. If the problem is not resolved, see "Getting Help" on page 137. Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot.
book.book Page 119 Wednesday, April 15, 2009 8:47 PM 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 137.
book.book Page 120 Wednesday, April 15, 2009 8:47 PM CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 9 Open the system. See "Opening the System" on page 47.
book.book Page 121 Wednesday, April 15, 2009 8:47 PM 2 If you are experiencing problems with multiple hard drives, skip to step 6. For a problem with a single hard drive, continue to the next step. 3 If your system has a SAS RAID controller, perform the following steps. a Restart the system and press to enter the host adapter configuration utility program. See the documentation supplied with the host adapter for information about the configuration utility.
book.book Page 122 Wednesday, April 15, 2009 8:47 PM Troubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SAS RAID controller, also see the documentation for your operating system and the controller. Problem • Error message indicates a problem with the SAS or SAS RAID controller. • SAS or SAS RAID controller performs incorrectly or not at all.
book.book Page 123 Wednesday, April 15, 2009 8:47 PM 8 If you have a SAS RAID controller, ensure that the following RAID components are properly installed and connected: • Memory module • Battery 9 Verify that the cable connections between the hard drives and the SAS controller are correct. See "Hard Drives" on page 64. Ensure that the cables are firmly connected to the SAS controller and the hard drives. 10 Close the system. See "Closing the System" on page 47.
book.book Page 124 Wednesday, April 15, 2009 8:47 PM 4 Open the system. See "Opening the System" on page 47. 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 72. 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step.
book.book Page 125 Wednesday, April 15, 2009 8:47 PM Troubleshooting the Microprocessor Problem • Error message indicates a processor problem. • Diagnostic indicator code indicates a problem with the processor or system board. • A heat sink is not installed for the processor. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 126 Wednesday, April 15, 2009 8:47 PM 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 127. If the problem persists, the system board is faulty. See "Getting Help" on page 137.
book.book Page 127 Wednesday, April 15, 2009 8:47 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
book.book Page 128 Wednesday, April 15, 2009 8:47 PM • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
book.book Page 129 Wednesday, April 15, 2009 8:47 PM Table 5-1. System Diagnostics Testing Options Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
book.book Page 130 Wednesday, April 15, 2009 8:47 PM • Test Iterations — Selects the number of times the test is run. • Log output file pathname — When checked, enables you to specify where the test log file is saved. Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 130 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test.
book.book Page 131 Wednesday, April 15, 2009 8:47 PM Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 132 Wednesday, April 15, 2009 8:47 PM Figure 6-1. Table 6-1. System Board Jumpers System Board Jumper Settings Jumper Setting PWRD_EN Description (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.
book.book Page 133 Wednesday, April 15, 2009 8:47 PM System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2.
book.book Page 134 Wednesday, April 15, 2009 8:47 PM Table 6-2.
book.book Page 135 Wednesday, April 15, 2009 8:47 PM Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
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book.book Page 137 Wednesday, April 15, 2009 8:47 PM Getting Help Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Your System" on page 103 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Running the System Diagnostics" on page 127 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 141.
book.book Page 138 Wednesday, April 15, 2009 8:47 PM Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.
book.book Page 139 Wednesday, April 15, 2009 8:47 PM Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 142.
book.book Page 140 Wednesday, April 15, 2009 8:47 PM Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 142. 2 Include a copy of the invoice and a letter describing the reason for the return.
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book.book Page 142 Wednesday, April 15, 2009 8:47 PM Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
book.book Page 143 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Antigua and Barbuda Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ag la-techsupport@dell.
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book.book Page 145 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Bahamas Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Home/Small Business Customer Service 08 20 24 05 30 14 Home/Small Business Support 08 20 24 05 30 17 Preferred Accounts/Corporate Customer Service 08 20 24 05 30 16 Preferred Accounts/Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Online Support www.dell.
book.book Page 146 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Belize Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/bz la-techsupport@dell.com Technical Support, Customer Service, Sales Bermuda Online Support 811-866-686-9880 or (512) 723-0010 www.dell.com/bm la-techsupport@dell.
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book.book Page 148 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Canada (North York, Ontario) Online Order Status www.dell.ca/ostatus Online Support support.ca.dell.
book.book Page 149 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Cayman Islands Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ky la-techsupport@dell.com Chile (Santiago) Technical Support 1-877-261-0242 Customer Service and Sales 1-877-262-5415 Online Support Country Code: 56 City Code: 2 www.dell.com/cl la-techsupport@dell.
book.book Page 150 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Technical Support – Projectors, PDAs, Switches, Routers, etc.
book.book Page 151 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Colombia Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/co la-techsupport@dell.
book.book Page 152 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Denmark (Copenhagen) Online Support International Access Code: 00 Country Code: 45 Dominica Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
book.book Page 153 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Ecuador Online Support (calling from Quito and Guayaquil only) Technical Support, Customer Service, Sales (calling from Quito) Technical Support, Customer Service, Sales (calling from Guayaquil) El Salvador Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/ec la-techsupport@dell.
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book.book Page 155 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Preferred Accounts Customer Service 069 9792-7320 Large Accounts Customer Service 069 9792-7320 Public Accounts Customer Service 069 9792-7320 Switchboard 069 9792-7000 Greece Online Support International Access Code: 00 Technical Support Country Code: 30 Grenada Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
book.book Page 156 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Honduras Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/hn la-techsupport@dell.com Technical Support, Customer Service, Sales toll free: 800-0123-866-6869848 or EEUU (512) 723-0020 Hong Kong Online Support International Access Code: 001 Country Code: 852 India support.ap.dell.com support.ap.dell.
book.book Page 157 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address Portable Support E-mail india_support_notebook@dell.com Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-9046 Server Support E-mail india_support_server@dell.
book.book Page 158 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Service Type Large Corporate Accounts 1600 33 8044 Home and Small Business 1600 33 8046 Online Support support.euro.dell.com International Access Code: 00 Country Code: 353 City Code: 1 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address dell_direct_support@dell.
book.book Page 159 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Italy (Milan) Online Support International Access Code: 00 Home and Small Business Country Code: 39 City Code: 02 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
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book.book Page 162 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.) 512 728-4397 Sales Fax (Austin, Texas, U.S.A.
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book.book Page 164 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Netherlands Antilles Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/an la-techsupport@dell.com Technical Support, Customer Service, Sales Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 164 Getting Help Online Support toll free: 001-866-379-1022 support.euro.dell.
book.book Page 165 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type New Zealand Online Support support.ap.dell.com International Access Code: 00 Country Code: 64 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.ap.dell.
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book.book Page 167 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Peru Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/pe la-techsupport@dell.com Poland (Warsaw) International Access Code: 011 Country Code: 48 City Code: 22 Technical Support 0800-50-869 Customer Service and Sales 0800-50-669 Online Support support.euro.dell.com pl_support_tech@dell.
book.book Page 168 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type St. Kitts and Nevis Online Support Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address www.dell.com/kn la-techsupport@dell.com St. Lucia Technical Support toll-free: 1-877-441-4734 Customer Service and Sales toll-free: 1-866-540-3355 Online Support www.dell.com/lc la-techsupport@dell.com St.
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book.book Page 170 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Spain (Madrid) Online Support International Access Code: 00 Home and Small Business Country Code: 34 City Code: 91 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.
book.book Page 171 Wednesday, April 15, 2009 8:47 PM Country (City) International Access Code Country Code City Code Service Type Switzerland (Geneva) Online Support International Access Code: 00 Country Code: 41 City Code: 22 Area Codes, Local Numbers, and Toll-Free Numbers Web and E-mail Address support.euro.dell.com Tech_support_central_Europe@dell.
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book.book Page 173 Wednesday, April 15, 2009 8:47 PM Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
book.book Page 174 Wednesday, April 15, 2009 8:47 PM boot routine — A program that clears all memory, initializes devices, and loads the operating system when you start your system. Unless the operating system fails to respond, you can reboot (also called warm boot) your system by pressing . Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on.
book.book Page 175 Wednesday, April 15, 2009 8:47 PM DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed.
book.book Page 176 Wednesday, April 15, 2009 8:47 PM expansion bus — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral.
book.book Page 177 Wednesday, April 15, 2009 8:47 PM headless system — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser. host adapter — A host adapter implements communication between the system’s bus and the controller for a peripheral device. (Hard-drive controller subsystems include integrated host adapter circuitry.
book.book Page 178 Wednesday, April 15, 2009 8:47 PM kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. lb — Pound(s). LCD — Liquid crystal display. LED — Light-emitting diode.
book.book Page 179 Wednesday, April 15, 2009 8:47 PM memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of additional drives stores duplicate copies of the data. Mirroring functionality is provided by software.
book.book Page 180 Wednesday, April 15, 2009 8:47 PM pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test. Before the operating system loads when you turn on your system, the POST tests various system components such as RAM and hard drives.
book.book Page 181 Wednesday, April 15, 2009 8:47 PM rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — An I/O port used most often to connect a modem to your system.
book.book Page 182 Wednesday, April 15, 2009 8:47 PM system diskette — See bootable diskette. system memory — See RAM. System Setup program — A BIOS-based program that allows you to configure your system’s hardware and customize the system’s operation by setting features such as password protection. Because the System Setup program is stored in NVRAM, any settings remain in effect until you change them again. system.ini file — A start-up file for the Windows operating system.
book.book Page 183 Wednesday, April 15, 2009 8:47 PM video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen resolution with the desired number of colors.
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book.book Page 185 Wednesday, April 15, 2009 8:47 PM Index Numbers C 3.5-inch drive removing, 52 cable clip, 92 5.
book.book Page 186 Wednesday, April 15, 2009 8:47 PM D F damaged systems troubleshooting, 110 features back-panel, 15 front-panel, 13 Dell contacting, 142 diagnostics advanced testing options, 129 testing options, 128 when to use, 128 DIMM sockets, 75 diskette drive installing, 54 removing, 52 replacing, 54 troubleshooting, 116 DVD drive. See CD/DVD drive.
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book.book Page 188 Wednesday, April 15, 2009 8:47 PM POST accessing system features, 12 power supply installing, 93 removing, 91 replacing, 93 troubleshooting, 112 processor installing, 82 removing, 79 replacing, 82 troubleshooting, 125 S R recommended tools, 45 removing 3.
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