Dell PowerEdge T330 Owner's Manual Regulatory Model: E35S Series Regulatory Type: E35S001 August 2020 Rev.
Contents Chapter 1: About the Dell PowerEdge T330 system............................................................................ 8 Supported configurations on PowerEdge T330 systems.................................................................................................9 Front panel ...........................................................................................................................................................................
Setting up your system.......................................................................................................................................................33 iDRAC configuration............................................................................................................................................................33 Options to set up iDRAC IP address...........................................................................................................................
Caster wheels – optional....................................................................................................................................................56 Installing caster wheels................................................................................................................................................. 56 Removing caster wheels..............................................................................................................................................
Installing an optional SD vFlash card........................................................................................................................... 97 iDRAC port card (optional)................................................................................................................................................ 98 Removing the optional iDRAC port card....................................................................................................................
Chapter 8: Using system diagnostics.............................................................................................145 Dell Embedded System Diagnostics................................................................................................................................ 145 When to use the Embedded System Diagnostics....................................................................................................145 Running the Embedded System Diagnostics from Boot Manager...........
1 About the Dell PowerEdge T330 system The Dell PowerEdge T330 is a single socket rack server and supports the following hardware configuration: Component Quantity Processor The server supports one processor from these product families • • • • • • Intel E3-1200 v5 or v6 series Intel Core i3 6100 series Intel Celeron G3900 series Intel Celeron G3930 Intel Pentium G4500 series Intel Pentium G4600 series Memory modules Up to four DIMMS Hard drives Up to eight hard drives or solid state drives (SSDs)
Supported configurations on PowerEdge T330 systems Figure 1.
Front panel The front panel provides access to the features available on the front of the server, such as the power button, NMI button, system identification tag, system identification button, and USB and VGA ports. The diagnostic LEDs or the LCD panel is prominently located on the front panel. The hot swappable hard drives are accessible from the front panel. Front panel features and indicators — tower mode Figure 2. Front panel features and indicators — eight 3.
Table 1. Front panel features and indicators — eight 3.5-inch hot swappable hard drive chassis (continued) Item Indicator, button, or connector Icon Description NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 2 NMI button Enables you to troubleshoot software and device driver errors when running certain operating systems.
Figure 3. Front panel features and indicators — four 3.5-inch hot swappable hard drive chassis Table 2. Front panel features and indicators — four 3.5-inch hot swappable hard drive chassis Item Indicator, button, or connector 1 Power-on indicator, power button Enables you to know the power status of the system. The poweron indicator glows when the system power is on. The power button controls the power supply output to the system.
Table 2. Front panel features and indicators — four 3.5-inch hot swappable hard drive chassis (continued) Item Indicator, button, or connector Icon Description Use this button only if directed to do so by qualified support personnel or by the operating system documentation. 3 System identification button Enables you to locate a particular system within a rack. The identification buttons are located on the front and back panels.
Front panel features and indicators — rack mode Figure 4. Front panel features and indicators — rack mode Table 3. Front panel features and indicators — rack mode Item Indicator, button, or connector Icon Description 1 Power-on indicator, power button Enables you to know the power status of the system. The poweron indicator glows when the system power is on. The power button controls the power supply output to the system.
Table 3. Front panel features and indicators — rack mode (continued) Item Indicator, button, or connector 7 USB management port/iDRAC Direct port Icon Description Functions as a regular USB port or provides access to the iDRAC Direct features. For more information, see the iDRAC Guide at Dell.com/idracmanuals. This port is USB 2.0-compliant 8 Video connector Enables you to connect a display to the system. NOTE: The video connector is available only in the rackmode configuration of your system.
Table 4. LCD panel features (continued) Item Button Description • • Press and hold the button to increase scrolling speed. Release the button to stop. NOTE: The display stops scrolling when the button is released. After 45 seconds of inactivity, the display starts scrolling. Viewing Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors.
Option Description Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the Set home submenu of the Setup menu. Back panel features The back panel provides access to the features available on the back of the server, such as the system identification button, power supply sockets, cable management arm connectors, iDRAC storage media, NIC ports, and USB and VGA ports. A majority of the expansion card ports can be accessed from the back panel.
Table 5. Back panel features and indicators Item Indicator, button, or connector Icon Description 1 Power supply units (PSU1 and PSU2) Enables you to install up to two 495 W redundant and 350 W nonredundant AC power supply units. NOTE: Non-redundant PSU is supported in systems with an x8 backplane. 2, 3 USB connectors (6) Enables you to connect USB devices to the system. Four ports are USB 2.0-compliant and two ports are USB 3.0-compliant.
Table 6. Diagnostic indicators (continued) Icon Description Hard drive indicator Condition Corrective action • • Reference Guide at Dell.com/openmanagemanuals > OpenManage software. When the system is in standby. If any error condition exists. For example, a failed fan, PSU, or a hard drive. The POST process is interrupted without any video output due to invalid memory configurations. See the Getting help section.
Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition of the hard drive. Figure 7. Hard drive indicators 1. Hard drive activity indicator 2. Hard drive status indicator 3.
NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. Figure 8. NIC Indicator Codes 1. link indicator 2. activity indicator Table 8. NIC indicators Convention Status Condition A Link and activity indicators are off. The NIC is not connected to the network. B Link indicator is green.
Indicator codes for redundant power supply unit Each AC power supply unit (PSU) has an illuminated translucent handle that indicates whether power is present or whether a power fault has occurred. Figure 9. AC PSU status indicator 1. AC PSU status indicator or handle Table 10. Redundant AC PSU status indicator Convention Power Indicator Pattern Condition A Green A valid power source is connected to the PSU and the PSU is operational.
Table 10. Redundant AC PSU status indicator (continued) Convention Power Indicator Pattern Condition CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch. E Not lit Power is not connected. Non-redundant cabled power supply unit indicator codes Press the self-diagnostic button to perform a quick health check on the non-redundant cabled power supply unit (PSU) of the system.
2 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: • From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. • 3. On the Product Support page, click Manuals & documents.
Table 12. Additional documentation resources for your system (continued) Task Document Location For information about installing the operating system, see the operating system documentation. www.dell.com/ operatingsystemmanuals For information about updating drivers and firmware, see the Methods to download firmware and drivers section in this document. www.dell.
3 Technical specifications Topics: • • • • • • • • • • • • Chassis dimensions Chassis weight Processor specifications Expansion bus specifications Memory specifications Power specifications Storage controller specifications Drive specifications Ports and connectors specifications Video specifications Expanded operating temperature Environmental specifications Chassis dimensions Figure 11.
Table 13. Dimensions of Dell PowerEdge T330 system System X (with X (with feet open) castor) Xa Y Ya Yb Z PowerEdge T330 304.5 mm (11.99 inches) 218 mm (8.58 inches) 471.3 mm (18.55 inches) 430.3 mm (16.94 inches) 443.3 mm (17.45 inches) 594.82 mm 578.42 mm 542.2 mm (23.42 (22.77 (21.34 inches) inches) inches) 307.9 mm ( 12.12 inches) Za Zb Chassis weight Table 14. Chassis weight System Maximum weight PowerEdge T330 36 Kg (79.
Power specifications Power supply unit Specification Power rating per hot swappable power supply unit (PSU) 495 W (Platinum) AC (100–240 V, 50/60 Hz, 6.5 A–3 A) Power rating per cabled PSU 350 W (Bronze) AC (100–240 V, 50/60 Hz, 5.5 A–3 A) Heat dissipation NOTE: Heat dissipation is calculated by using the power supply unit wattage rating.
Tape drives The PowerEdge T330 system supports up to two optional 5.25-inch tape drives Ports and connectors specifications USB ports The PowerEdge T330 system supports USB 2.0 and USB 3.0-compliant ports. The following table provides more information about the USB specifications: Table 15. USB specifications System Front panel Back panel Internal PowerEdge T330 One USB 2.0-compliant port One USB 3.0-compliant port Two USB 3.0-compliant port Four USB 2.0-compliant port One USB 3.
Table 16. Supported video resolution options Resolution Refresh Rate (Hz) Color Depth (bit) 640 x 480 60, 70 8, 16, 24 800 x 600 60, 75, 85 8, 16, 24 1024 x 768 60, 75, 85 8, 16, 24 1152 x 864 60, 75, 85 8, 16, 24 1280 x 1024 60, 75 8, 16, 24 Expanded operating temperature NOTE: When operating in the expanded temperature range, system performance may be impacted.
Temperature Specifications altitude less than 950 m or 3117 ft) Fresh air For information on fresh air, see Expanded Operating Temperature section. Maximum temperature gradient (operating and storage) 20°C/h (68°F/h) Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 10% to 80% Relative Humidity with 29°C (84.2°F) maximum dew point. Maximum vibration Specifications Operating 0.
Particulate contamination Specifications NOTE: Air entering the data center must have MERV11 or MERV13 filtration. Conductive dust Air must be free of conductive dust, zinc whiskers, or other conductive particles. NOTE: Applies to data center and non-data center environments. Corrosive dust • • Air must be free of corrosive dust. Residual dust present in the air must have a deliquescent point less than 60% relative humidity. NOTE: Applies to data center and non-data center environments.
4 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5.
Log in to iDRAC You can log in to iDRAC as: • • • iDRAC user Microsoft Active Directory user Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
2. In the Drivers & Downloads section, type the Service Tag of your system in the Service Tag or Express Service Code box, and then click Submit. NOTE: If you do not have the Service Tag, select Detect My Product to allow the system to automatically detect your Service Tag, or in General support, navigate to your product. 3. Click Drivers & Downloads. The drivers that are applicable to your selection are displayed. 4. Download the drivers to a USB drive, CD, or DVD.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
• Text browser — The browser is enabled by using Console Redirection. Entering System Setup Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
System Information details About this task The System Information screen details are explained as follows: Option Description System Model Name Specifies the system model name. System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer.
Processor Settings details About this task The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default.
SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Embedded SATA Enables the embedded SATA option to be set to Off, , AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for AHCI mode. Write Cache Enables or disables the command for Embedded SATA drives during POST.
Option Description Port F Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive.
Option Description PXE Device n Settings(n = 1 to 4) Enables you to control the configuration of the PXE device. UEFI iSCSI Settings screen details You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot mode. BIOS does not control network settings in the BIOS boot mode. For BIOS boot mode, the option ROM of the network controller handles the network settings.
Option Description OS Watchdog Timer If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled (the default), the timer does not have any effect on the system. Memory Mapped I/O above 4 GB Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to Enabled by default.
Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt (OS). NOTE: All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom. CPU Power Management Sets the CPU power management.
Option Description Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You can only modify the TPM Status, TPM Activation, and Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements. TPM Information Changes the operational state of the TPM. This option is set to No Change by default. TPM Status Specifies the TPM status.
Miscellaneous Settings details About this task The Miscellaneous Settings screen details are explained as follows: Option Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes. Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by default.
Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup.
Creating a system or setup password Prerequisites Ensure that the password jumper setting is enabled. The password jumper enables or disables the system password and setup password features. For more information about the password jumper settings, see System board jumpers and connectors on page 147 Ensure that password status is unlocked in the System Security Settings screen.
Deleting or changing system and setup password Prerequisites NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2. On the System Setup Main Menu screen, click System BIOS > System Security. 3. On the System Security screen, ensure that Password Status is set to Unlocked. 4.
Entering the iDRAC Settings utility Steps 1. Turn on or restart the managed system. 2. Press F2 during Power-on Self-test (POST). 3. On the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed. Changing the thermal settings The iDRAC settings utility enables you to select and customize the thermal control settings for your system. 1. Click iDRAC Settings > Thermal. 2.
6 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel (optional) System feet Caster wheels – optional System cover Inside the system Optical drives and tape drives (optional) Cooling shroud Intrusion switch Hard drives Hard drive backplane Four-slot hard drive blank System memory Cooling fans Internal USB memory key (optional) Expansi
NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be populated always with either a component or with a blank. Before working inside your system Prerequisites Ensure that you follow the Safety instructions on page 51. Steps 1. Turn off the system and any attached peripherals. 2. Disconnect the system from the electrical outlet and peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rack Installation placemat at Dell.
Front bezel (optional) The front bezel is attached to the front side of the system and prevents accidents while removing the hard drive or when pressing the reset or power button. The front bezel can also be locked for additional security. Installing the optional front bezel Steps 1. Locate and remove the bezel keys. NOTE: There are two bezel keys attached to the back of the bezel. 2. Press the release latch, and push the bezel toward the system until the bezel locks into place. 3.
4. Unhook the bezel tabs from the slots at the bottom of the system board, and pull the bezel away from the system. Figure 13. Removing the front bezel 1. bezel key 2. bezel 3. release latch 4. system Next steps Install the optional front bezel. System feet The system feet provide stability to the system in the tower mode.
Figure 14. Removing the system feet 1. slot (12) 3. tab (12) 5. system feet (4) 2. screw hole (4) 4. base of the tower 6. screw (4) Next steps Installing the system feet. Related tasks Installing the system feet on page 55 Installing the system feet Prerequisites CAUTION: Installing the feet on a stand-alone tower system is necessary to provide a stable foundation for the system.
Figure 15. Installing the system feet 1. slot (12) 3. tab (12) 5. system feet (4) 2. screw hole (4) 4. base of the tower 6. screw (4) Next steps Place the system upright on a flat and stable surface, and turn the system feet outward. Related tasks Removing the system feet on page 54 Related information Removing the system feet on page 54 Caster wheels – optional Caster wheels provide mobility to the system in the tower mode.
Steps 1. Align the retention hooks on the back wheel unit with the slots on the base of the chassis, and insert the hooks into the slots. 2. Slide the back wheel to the back of the system and secure the unit in place using a screw. 3. Align the retention hooks on the front wheel with the slots on the base of the chassis, and insert the hooks into the slots. 4. Slide the front wheel to the front of the system, and secure the unit in place using a screw. Figure 16. Installing caster wheels 1. support unit 3.
Figure 17. Removing caster wheels 1. slot on base of the tower (4) 3. screw for wheel assembly (2) 5. support unit 2. wheel assembly unit (2) 4. screw for support unit (2) Related tasks Installing caster wheels on page 56 System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system. Removing the system cover activates the intrusion switch. Removing the system cover Prerequisites 1. 2. 3. 4. 5.
Steps 1. Turn the latch release lock to the unlocked position. 2. Press the cover release latch and remove the system cover. Figure 18. Removing the system cover 1. system 3. cover release latch 2. system cover 4. cover release latch lock Next steps 1. 2. 3. 4. Install the system cover. Place the system upright on its feet on a flat and stable surface. Reconnect the peripherals and connect the system to the electrical outlet. Turn the system on, including any attached peripherals.
Figure 19. Installing the system side cover 1. system 3. cover release latch Next steps 1. 2. 3. 4. Place the system upright on its feet on a flat and stable surface. If removed, install the front bezel. Reconnect the system to the electrical outlet and peripherals. Turn on the system and any attached peripherals. Related tasks Installing the optional front bezel on page 53 60 Installing and removing system components 2. system cover 4.
Inside the system Figure 20. Inside the system 1. 3. 5. 7. 9. 11. optical drive or tape drive power supply unit expansion card slots memory module slots system board hard drive 2. 4. 6. 8. 10. power interposer board expansion card latch cooling fan processor hard drive backplane Optical drives and tape drives (optional) Systems with hot swappable hard drives support up to one optical drive and two tape drives. NOTE: You can also install a Dell PowerVault RD1000 removable media device on your system.
Removing the optional optical drive or tape drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Figure 22. Cabling— optical drive and tape drive 1. 3. 5. 7. PERC card optical disk drive connector on the system board SAS tape drive optical disk drive 2. 4. 6. 8. system board SATA tape drive connector on the system board optical disk drive or SATA tape drive SAS tape drive connector on the PERC card Next steps 1. Install the optical drive or tape drive. 2. Follow the procedure listed in the After working inside your system section.
Steps 1. Unpack and prepare the drive for installation. For instructions, see the documentation that accompanied the drive. NOTE: If you are installing a SAS tape drive, you must have an internal tape adapter installed. 2. If installed, remove the old drive or the drive blank. 3. Align the guide on the drive with the slot on the drive bay. 4. Slide the optical drive or tape drive into the slot until the optical drive or tape drive snaps into place. 5.
Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related tasks Installing the cooling shroud on page 66 Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Next steps 1. If removed, install the full-length PCIe card. 2. Follow the procedure listed in the After working inside your system section. Intrusion switch Removing the intrusion switch Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Next steps 1. Install the intrusion switch. 2. Follow the procedure listed in After working inside your system on page 52 . Related tasks Removing the cooling shroud on page 65 Installing the intrusion switch on page 68 Installing the intrusion switch Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system on page 52. Related tasks Installing the cooling shroud on page 66 Hard drives Your system supports enterprise class hard drives. Enterprise class drives are designed for 24x7 operating environment. Selecting the correct drive class enables the critical areas of quality, functionality, performance, and reliability to be optimized for the target implementation.
Steps Press the release button and slide the hard drive carrier blank out of the hard drive slot. Figure 28. Removing a 3.5-inch hot swappable hard drive carrier blank a. hard drive carrier blank b. release button Next steps If removed, install the front bezel. Related tasks Removing the optional front bezel on page 53 Installing the optional front bezel on page 53 Installing a 3.
Figure 29. Installing a 3.5-inch hot swappable hard drive carrier blank Next steps If removed, install the front bezel. Related tasks Removing the optional front bezel on page 53 Installing the optional front bezel on page 53 Removing a hot swappable hard drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. 3. Using the management software, prepare the hard drive for removal.
Figure 30. Removing a hot swappable hard drive or SSD a. release button b. hard drive carrier c. hard drive carrier handle Next steps 1. If you are not replacing the hard drive immediately, insert a hard drive carrier blank in the empty hard drive slot, or install a hard drive carrier. 2. If removed, install the front bezel. Related tasks Removing the optional front bezel on page 53 Installing a 3.
Figure 31. Removing a hot swappable hard drive from a hard drive carrier a. screw (4) b. hard drive c. hard drive carrier Next steps 1. Install the hot swappable hard drive into the hard drive carrier. 2. Install the hot swappable hard drive carrier into the system.
Figure 32. Installing a hot swappable hard drive into a hot swappable hard drive carrier 1. screw (4) 2. hard drive 3. hard drive carrier Related tasks Installing a hot swappable hard drive carrier on page 74 Installing a hot swappable hard drive carrier Prerequisites CAUTION: Use only hard drives that have been tested and approved for use with the hard drive backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
Figure 33. Installing a hot swappable hard drive carrier a. release button b. hard drive carrier c. hard drive carrier handle Next steps If removed, install the front bezel. Related tasks Installing a hot swappable hard drive into a hot swappable hard drive carrier on page 73 Installing the optional front bezel on page 53 Installing a 2.5-inch hot swappable hard drive into a 3.5inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 34. Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter a. 3.5-inch hard drive adapter b. screw (2) c. 2.5-inch hard drive Next steps Install the 3.5-inch adapter into the 3.5-inch hot swappable hard drive carrier. Related tasks Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier on page 76 Installing a 3.5-inch hard drive adapter into the 3.
Figure 35. Installing a 3.5-inch hard drive adapter into a hot swappable hard drive carrier 1. 3.5-inch hot swappable hard drive carrier 3. hard drive adapter 2. screw (5) 4. 2.5-inch hard drive Next steps Install the 3.5-inch hot swappable hard drive carrier into the system. Related tasks Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter on page 75 Installing a hot swappable hard drive carrier on page 74 Removing a 3.5-inch hard drive adapter from a 3.
Next steps Remove the 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter. Related tasks Removing a hot swappable hard drive carrier on page 71 Removing a 2.5-inch hot swappable hard drive from a 3.5inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: The x8 backplane also supports up to eight 2.5-inch (SAS, SATA, or SSD) hot swappable hard drives installed in 3.5-inch hard drive adapters, which are then installed in the 3.5-inch hard drive carriers. NOTE: Only systems with hot swappable hard drives support hard drive backplanes. Removing the hard drive backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 39. Connectors on an x8 hard drive backplane 1. x8 hard drive backplane 3. backplane power connector 5. SAS A connector 2. optical disk drive connector 4. backplane signal connector 6. SAS B connector Figure 40. Cabling—x8 hard drive backplane with PERC card and SAS HBA 1. PERC card 3. SAS Host Bus Adapter (HBA) 80 Installing and removing system components 2. SAS tape drive connector on SAS HBA 4.
5. 7. 9. 11. 13. optical disk drive connector on system board x8 hard drive backplane SAS A connector on backplane optical disk drive or SATA tape drive SAS A connector on PERC card 6. 8. 10. 12. 14. SATA connector on system board SAS B connector on backplane SAS tape drive optical disk drive SAS B connector on PERC card 2. 4. 6. 8. SATA connector on system board mini SAS connector SAS A connector on backplane optical disk drive Figure 41. Cabling—x4 hard drive backplane 1. 3. 5. 7.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Align the hooks at the back of the hard drive bay with the slots on the backplane. 2. Slide down the hard drive backplane until the release pin locks into the slot. 3.
Four-slot hard drive blank Systems with x8 hard drive backplanes configured for software RAID support only four hard drives. The remaining hard drive slots are preinstalled with the four-slot hard drive blank, and cannot be upgraded for additional storage. Removing a four-slot hard drive blank Prerequisites CAUTION: To maintain proper system cooling, all empty hard drive slots must have hard drive blanks installed. 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Next steps 1. Install the four-slot hard drive blank. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud on page 65 Removing a hot swappable hard drive from a hard drive carrier on page 72 Removing the hard drive backplane on page 79 Installing a four-slot hard drive blank on page 84 Installing a four-slot hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Related tasks Installing a hot swappable hard drive carrier on page 74 Installing the hard drive backplane on page 81 Installing the cooling shroud on page 66 System memory Your system supports DDR4 ECC unbuffered DIMMs (UDIMMs). NOTE: MT/s indicates memory module speed in Mega Transfers per second.
General memory module installation guidelines Your system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration. The following are the recommended guidelines for installing memory modules: • • • • • • • • x4 and x8 DRAM-based DIMMs can be mixed. Up to two dual- or single-rank ECC UDIMMs can be populated per channel. Populate DIMM sockets only if a processor is installed.
Table 21.
Figure 46. Removing and installing a memory module a. memory module b. memory module socket c. memory module socket ejector (2) Next steps 1. Install the memory module. 2. Install the cooling shroud. 3. Follow the procedure listed in After working inside your system on page 52.
2. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The alignment key allows you to install the memory module in the socket in only one orientation. CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. 3. Press the memory module with your thumbs until the socket levers firmly click into place. Figure 47. Installing the memory module a.
Removing the internal cooling fan Prerequisites CAUTION: Never operate your system with the internal cooling fan removed. The system can overheat and result in shutdown of the system and loss of data. CAUTION: Do not operate the system with the cover removed for a duration exceeding 5 minutes. 1. Follow the safety guidelines listed in Safety instructions on page 51. 2. Follow the procedure listed in Before working inside your system on page 52. 3. Remove the air shroud. Steps 1.
Related tasks Removing the cooling shroud on page 65 Installing the cooling shroud on page 66 Internal USB memory key (optional) A USB memory key installed inside your system can be used as a boot device, security key, or mass storage device. The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of System Setup.
Figure 49. Installing the internal USB memory key a. USB memory key b. USB port Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the USB memory key is detected by the system. Expansion cards An expansion card in the system is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus.
Table 23.
Figure 50. Removing an expansion card a. expansion card latch b. expansion card c. expansion card connector Figure 51. Removing the filler bracket 1. expansion card latch 3. filler bracket Next steps 1. Install an expansion card. 94 Installing and removing system components 2. slot 4.
2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud on page 65 Installing an expansion card on page 95 Installing an expansion card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 52. Installing an expansion card a. expansion card latch b. expansion card connector c. expansion card Figure 53. Installing the filler bracket 1. expansion card latch 96 Installing and removing system components 2.
3. filler bracket 4. guide pin Next steps 1. Reconnect all the cables to the expansion card. 2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section. Related tasks Installing the cooling shroud on page 66 SD vFlash card (optional) An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card.
NOTE: The slot is keyed to ensure correct insertion of the SD vFlash card. 2. Press the SD vFlash card inward to lock it into the SD vFlash card slot. Figure 55. Installing an optional SD vFlash card iDRAC port card (optional) The iDRAC port card consists of a SD vFlash card slot and an iDRAC port. The iDRAC port card is used for advanced management of the system. An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the system.
Figure 56. Removing the iDRAC port card 1. iDRAC port 3. iDRAC port card connector 5. screw 2. SD vFlash media card 4. iDRAC port card holder Next steps 1. 2. 3. 4. Install the iDRAC port card. Install the cooling shroud. Install the internal cooling fan. Follow the procedure listed in the After working inside your system section.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the Phillips #2 screwdriver ready. Remove the cooling shroud. Remove the internal cooling fan. Steps 1.
Removing the internal cooling fan on page 90 Installing the internal cooling fan on page 90 Installing the cooling shroud on page 66 Internal dual SD module (optional) The Internal Dual SD Module (IDSDM) card provides two SD card slots. This card offers the following features: • • Dual card operation — maintains a mirrored configuration by using SD cards in both the slots and provides redundancy.
3. SD card 2 5. SD card slot 1 4. SD card slot 2 Next steps 1. Install an internal SD card. 2. Follow the procedure listed in the After working inside your system section. Related tasks Installing an (optional) internal SD card on page 102 Installing an (optional) internal SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 59. Installing internal SD card. 1. Internal Dual SD module 3. SD card 2 5. SD card slot 1 2. SD card 1 4. SD card slot 2 Next steps Removing the optional internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 60. Removing the internal dual SD module (IDSDM) a. IDSDM b. pull tab c. IDSDM connector Next steps 1. Install the internal dual SD module. 2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
Figure 61. Installing the optional internal dual SD module a. Internal Dual SD module b. pull tab c. IDSDM connector Next steps 1. Install the SD card(s). NOTE: Temporarily label each SD card with its corresponding slot before removal. Replace the SD card(s) into the same slots. 2. Follow the procedure listed in the After working inside your system section.
NOTE: The heat sink and processor are too hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool down before handling them. Steps 1. Loosen one of the screws that secure the heat sink to the system board. Allow some time (around 30 seconds) for the heat sink to loosen from the processor. 2. Loosen the screw that is diagonally opposite the screw you first removed. 3. Repeat the procedure for the remaining two screws. 4.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. 1. Follow the safety guidelines listed in the Safety instructions section. 2. If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS by using the Dell Lifecycle Controller. 3. 4. 5.
Figure 64. Removing and installing a processor 1. 3. 5. 7. pin-1 indicator of processor slot (2) socket lever socket 2. processor 4. processor shield 6. socket keys (2) Next steps 1. Install the processor. 2. Install the heat sink. 3. Follow the procedure listed in the After working inside your system section.
2. If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS by using the Dell Lifecycle Controller. 3. Follow the procedure listed in Before working inside your system on page 52. 4. Remove the cooling shroud. Steps 1. Unpack the new processor.
Figure 66. Installing a processor 1. 3. 5. 7. pin-1 indicator of processor slot (2) socket lever socket 2. processor 4. processor shield 6. socket keys (2) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1. 2. 3. 4. Install the heat sink. Follow the procedure listed in After working inside your system on page 52.
1. 2. 3. 4. 5. Ensure that you follow the Safety instructions. Keep the Phillips #2 screwdriver ready. Follow the procedure listed in Before working inside your system on page 52. Remove the cooling shroud. Install the processor. Steps 1. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint free cloth. 2.
4. Run the system diagnostics to verify that the new processor operates correctly. Related tasks Removing the cooling shroud on page 65 Installing the processor on page 108 Installing the cooling shroud on page 66 Power supply units Redundant AC power supply unit Your system supports up to two 495 W (Platinum) AC power supply units (PSUs). NOTE: When two identical PSUs are installed, power supply redundancy (1+1 – with redundancy or 2+0 – without redundancy) is configured in system BIOS.
Steps 1. Press the release latch. 2. Holding the PSU handle, pull the PSU out of the PSU bay to release the PSU from the Power Distribution Board (PDB). Figure 68. Removing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. connector Next steps If you are not replacing the PSU in the second PSU bay immediately, install the PSU blank in the empty PSU bay.
Figure 69. Installing a redundant PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the rack documentation of the system. 2. Connect the power cable to the PSU and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the strap.
Figure 70. Removing the PSU blank a. PSU blank b. PSU bay Next steps Install the PSU or PSU blank. Related tasks Installing the power supply unit blank on page 115 Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Prerequisites CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a second PSU.
Figure 71. Installing the PSU blank a. PSU blank b. PSU bay Replacing the power supply unit divider Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 72. Removing and installing the PSU divider a. PSU divider b. tabs (4) c. screw Next steps 1. Install the redundant PSUs or PSU blank as applicable. 2. Reconnect the system to its electrical outlet and power on the system, including any attached peripherals.
Steps 1. Disconnect all the power cables from the power supply unit (PSU) to the system board, hard drive backplane, hard drives, and optical drives. 2. Remove the screw securing the PSU to the chassis and slide the PSU out of the PSU cage. Figure 73. Removing a cabled AC PSU 1. 3. 5. 7. screw non-redundant PSU P2 power cable connector P1 power cable connector 2. 4. 6. 8. PSU cage standoff on the chassis P1 signal cable connector P4/backplane connector Next steps 1. Install a cabled PSU. 2.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Unpack the replacement power supply unit (PSU). Steps 1. Slide the new PSU into the PSU cage until the PSU is fully seated. 2. Tighten the screw to secure the PSU to the chassis. 3.
Power interposer board The power interposer board is only supported in systems with redundant power supply units. Removing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
3. slots (4) 4. PIB connector Next steps 1. Install the PIB. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing a redundant AC power supply unit on page 112 Removing the power supply unit blank on page 114 Removing the cooling shroud on page 65 Installing the power interposer board on page 121 Installing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 76. Installing the power interposer board 1. release latch 3. slots (4) 2. hooks (4) 4. PIB connector Next steps 1. Install the cooling shroud. 2. Install the PSUs or PSU blank. 3. Follow the procedure listed in the After working inside your system section. Related tasks Installing the cooling shroud on page 66 Installing the power supply unit blank on page 115 System battery The system battery is used to power the real-time clock and storing the BIOS settings of the system.
NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Next steps 1. 2. 3. 4. 5. Install the cooling shroud. Follow the procedure listed in the After working in your system section. While booting, press F2 to enter System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit System Setup.
Figure 79. Removing the control panel assembly 1. control panel 3. control panel USB cable 2. control panel cable 4. screw 5. Locate and press the tabs on the information tag. 6. Push the information tag out of the slot to remove it from the control panel. NOTE: Retain the information tag to replace it in the new control panel. Figure 80. Removing and installing the information tag a. information tag b. tab (2) c. slot Next steps 1. Install the control panel assembly. 2.
Installing the control panel assembly on page 126 Installing the optical drive or tape drive on page 63 Installing the control panel assembly Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Installing the optical drive or tape drive on page 63 Removing the control panel assembly cover on page 127 Removing the control panel assembly cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Align the tabs on the control panel assembly cover with the slots on the control panel. 2. Push the cover until the tabs lock into place. Figure 83.
Figure 84. Removing the control panel board for systems with hot swappable hard drives a. control panel board b. screw (3) Next steps 1. Install the control panel board. 2. Follow the procedure listed in the After working inside your system section. Related tasks Installing the control panel board on page 129 Installing the control panel board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 85. Installing the control panel board for systems with hot swappable hard drives Next steps 1. Install the control panel assembly cover. 2. Install the control panel assembly. 3. Follow the procedure listed in the After working inside your system section. Related tasks Installing the control panel assembly cover on page 127 Installing the control panel assembly on page 126 Removing the LCD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 86. Removing the LCD Module 1. LCD module 3. LCD cable connector 5. screw 2. retention tab 4. LCD cable Next steps 1. Install the LCD module. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the control panel assembly on page 124 Removing the control panel assembly cover on page 127 Installing the LCD module on page 131 Installing the LCD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 87. Installing the LCD Module 1. LCD module 3. LCD cable connector 5. screw 2. retention tab 4. LCD cable Next steps 1. 2. 3. 4. 5. Install the control panel assembly cover. Connect the LCD cable, the control panel cable, and the control panel USB cable to the control panel board. Install the control panel assembly. Connect the control panel cable, the LCD cable, and the control panel USB cable to the system board. Follow the procedure listed in the After working inside your system section.
Figure 88. Removing the optional VGA module 1. VGA module 3. hook (2) 2. control panel 4. VGA connector on the control panel board Next steps 1. Install the VGA module. 2. Follow the procedure listed in the After working inside your system section.
Figure 89. Installing the optional VGA module 1. VGA module 3. hook (2) 2. control panel 4. VGA connector on the control panel board Next steps 1. Install the control panel assembly cover. 2. Install the control panel assembly. 3. Follow the procedure listed in the After working inside your system section.
CAUTION: Do not attempt to remove the TPM plug-in module from the system board. After the TPM plug-in module is installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, and it cannot be re-installed or installed on another system board. 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions section. Keep the Phillips #2 screwdriver ready.
Figure 91. Removing the system board a. system board b. touch point (2) c. system board t-handle post Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell certified service technicians. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3.
e. cooling shroud f. iDRAC port card, if removed g. internal dual SD module, if removed 3. Reconnect all cables to the system board. NOTE: Ensure that the cables inside the system are routed through the cable routing latch. 4. Follow the procedure listed in the After working inside your system section. 5. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User’s Guide, at Dell.com/idracmanuals.
Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag. Steps 1. Turn on the system. 2. Press F2 to enter System Setup. 3. Click Service Tag Settings. 4. Enter the Service Tag. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. 6.
Figure 93. Installing the TPM 1. rivet slot on the system board 3. TPM 2. plastic rivet 4. TPM connector Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related tasks Installing the system board on page 136 Initializing the TPM for BitLocker users Steps Initialize the TPM. For more information about initializing the TPM, see https://technet.microsoft.com/en-us/library/cc753140.aspx. The TPM Status changes to Enabled, Activated.
Removing the system top cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Keep the Phillips #2 screwdriver ready. Steps 1. Align the tabs under the top cover with the slots on the top of the chassis. 2. Slide the cover toward the front of the system until the screw holes on the cover align with the screw holes on the chassis. 3.
7 Converting the system from tower mode to rack mode Your system can be converted from tower mode to rack mode.
Steps 1. Remove the control panel assembly from the chassis. 2. Remove the control panel assembly cover. 3. Install the VGA module. 4. Install the control panel assembly cover for rack mode into the control panel assembly. 5. Remove the system top cover. 6. Install the control panel assembly for rack mode into the chassis. 7. To attach the rack ears, complete the following steps: a. Align the screw holes on the right rack ear with the screw holes on the right side of the rack system. b.
8 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
2. Select Hardware Diagnostics → Run Hardware Diagnostics. The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System diagnostics controls Menu Description Configuration Displays the configuration and status of all detected devices. Results Displays the results of all tests that are executed. System health Provides the current overview of the system performance.
9 Jumpers and connectors Topics: • • • System board jumpers and connectors System board jumper settings Disabling a forgotten password System board jumpers and connectors Figure 97. System board jumpers and connectors Table 24. System board jumpers and connectors Ite m Connector Description 1 Slot 1 PCIE_G3_X4 CPU PCIe card connector 1 2 Slot 2 PCIE_G3_X8 CPU PCIe card connector 2 3 Slot 3 PCIE_G3_X1 PCH PCIe card connector 3 4 INT_USB_3.
Table 24.
Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
10 Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
For any further queries contact, Global Technical Support. Troubleshooting the video subsystem Prerequisites NOTE: Ensure that the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. NOTE: The VGA ports are not hot-pluggable. Steps 1. Check the cable connections (power and display) to the monitor. 2. Check the video interface cabling from the system to the monitor.
Troubleshooting iDRAC Direct - USB XML configuration For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon. 2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition. 3. Verify that the USB storage device is configured correctly.
Next steps If the problem persists, see the Getting help section. Troubleshooting a NIC Prerequisites NOTE: Network Daughter Card (NDC) slot is not hot-pluggable. Steps 1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic tests. 2. Restart the system and check for any system messages pertaining to the NIC controller. 3.
• • • • • Cooling fan assembly (if installed) Cooling fan(s) Memory modules Processor(s) and heat sink(s) System board 4. Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3 except the expansion cards. 6. Install the system cover. 7. Turn on the system and attached peripherals. If the problem persists, see the Getting help section. 8. If the system starts properly, turn off the system, and reinstall all the expansion cards that you removed. 9.
Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Results NOTE: Some power supply units require 200-240V AC to deliver their rated capacity. For more information, see the system Technical Specifications section in the Installation and Service Manual available at www.dell.com/ poweredgemanuals. Power supply unit problems Steps 1. Ensure that no loose connections exist. For example, loose power cables. 2. Ensure that the power supply unit (PSU) handle or LED indicates that the PSU is working properly.
Troubleshooting cooling fans Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
8. Reseat the memory modules in their sockets. 9. Install the system cover. 10. Enter System Setup, and check the system memory setting. If the problem is not resolved, proceed with step 11. 11. Remove the system cover. 12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known working memory module. 13.
2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next restart, the system displayed a message indicating the failure. If redundancy is enabled at the time of SD card failure, a critical alert is logged and chassis health will degrade. 4. Replace the failed micro SD card with a new micro SD card. 5.
Steps 1. Use a different tape cartridge. 2. Ensure that the device drivers for the tape backup unit are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3. Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4. Ensure that the interface cable of the tape drive is connected to the external port on the controller card. 5.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: When troubleshooting a controller, see the documentation for your operating system and the controller. NOTE: Mini-PERC socket is not hot-pluggable. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Run the appropriate diagnostic test. See the Using system diagnostics section.
11. Run the appropriate diagnostic test. See the Using system diagnostics section. If the tests fail, see the Getting help section. 12. For each expansion card you removed in step 8, perform the following steps: a. b. c. d. e. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Remove the system cover. Reinstall one of the expansion cards. Install the system cover. Run the appropriate diagnostic test. See the Using system diagnostics section.
11 Getting help Topics: • • Contacting Dell EMC Accessing system information by using QRL Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.
Getting help
