Dell PowerEdge VRTX Enclosure Owner's Manual Regulatory Model: E22S Regulatory Type: E22S001 Sept. 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2014 – 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About your system........................................................................................................8 Introduction...........................................................................................................................................................................8 Terms used in the document...................................................................................................................................... 8 System overview......
Removing the system feet........................................................................................................................................ 40 Installing the system feet.......................................................................................................................................... 40 Wheel assembly (optional)—tower mode....................................................................................................................
CMC card indicators................................................................................................................................................... 74 Removing a CMC card............................................................................................................................................... 75 Installing a CMC card..................................................................................................................................................
Installing the hard drive backplane......................................................................................................................... 113 Power distribution board................................................................................................................................................ 114 Removing the power distribution board................................................................................................................
Environmental specifications........................................................................................................................................ 140 Expanded operating temperature................................................................................................................................ 142 Chapter 9: Getting help............................................................................................................. 143 Contacting Dell EMC........................
1 About your system Topics: • • • • • • • • Introduction System overview Front panel features and indicators Back panel features and indicators Configuration wizard System messages LCD messages Documentation matrix Introduction This document provides information on the Dell PowerEdge VRTX enclosure. Terms used in the document The following table describes the terms used in this document. Term Description Enclosure or chassis Refers to the PowerEdge VRTX enclosure.
Figure 1. Identifying a server module configured for the PowerEdge VRTX enclosure 1. PCIe label on the server module 2. server module 3. PowerEdge VRTX enclosure If you install server modules that are not configured for the enclosure, an error message is displayed. The enclosure supports power supply units, hard drives, Chassis Management Controllers (CMC), blower modules, and an I/O module. These are shared resources for the server modules.
Figure 3. Full-height server module and hard drive numbering — 2.5-inch hard drive chassis 1. server module numbering 2. hard drive numbering Figure 4. Server module (half-height and full-height server modules) and hard drive numbering — 2.5-inch hard drive chassis 1. server module numbering 2.
Figure 5. Half-height server module and hard drive numbering — 3.5-inch hard drive chassis 1. server module numbering 2. hard drive numbering Figure 6. Full-height server module and hard drive numbering — 3.5-inch hard drive chassis 1. server module numbering 2.
Figure 7. Server module (half-height and full-height server modules) and hard drive numbering — 3.5-inch hard drive chassis 1. server module numbering 2. hard drive numbering Server module and hard drive numbering — rack mode Figure 8. Half-height server module and hard drive numbering — 2.5-inch hard drive chassis 1. server module numbering 2.
Figure 9. Full-height server module and hard drive numbering — 2.5-inch hard drive chassis 1. server module numbering 2. hard drive numbering Figure 10. Server module (half-height and full-height server modules) and hard drive numbering — 2.
Figure 11. Half-height server module and hard drive numbering — 3.5-inch hard drive chassis 1. server module numbering 2. hard drive numbering Figure 12. Full-height server module and hard drive numbering — 3.5-inch hard drive chassis 1. server module numbering 2.
Figure 13. Server module (half-height and full-height server modules) and hard drive numbering — 3.5-inch hard drive chassis 1. server module numbering 2. hard drive numbering Front panel features and indicators Figure 14. Front panel features and indicators — 2.
Figure 15. Front panel features and indicators — 3.5-inch hard drive chassis Table 1. Front panel features and indicators — 2.5-inch and 3.5-inch hard drive chassis Item Indicator, Button, or Connector Icon Description 1 USB connectors (2) Allows a keyboard and mouse to be connected to the system. 2 LCD panel Provides system information and status and error messages to indicate when the system is operating correctly or when the system needs attention.
Table 1. Front panel features and indicators — 2.5-inch and 3.5-inch hard drive chassis (continued) Item Indicator, Button, or Connector Icon Description NOTE: To ensure proper cooling, ensure that the vents are not blocked. 10 Video connector Allows a monitor to be connected to the system. 11 Server modules Up to four half-height server modules, or up to two fullheight server modules specifically configured for the enclosure.
Drive-Status Indicator Pattern Condition Steady green Drive online Blinks green three seconds, amber three seconds, and off six seconds Rebuild aborted LCD module You can use the LCD panel on the enclosure chassis to perform configuration and diagnostics, and to obtain status information about the chassis and its contents. Figure 17. LCD display 1. LCD screen 2. selection ("check") button 3.
Press the center button to activate your selection. Key Action Left and right arrows Move between screens Up arrow or down Move to the previous or next option on a screen arrow Center button Select and save an item and move to the next screen Main menu From the Main menu, you can navigate to one of the following screens: Screen Description LCD Setup Contains the options such as Language Setup, LCD Orientation, and the Default Screen.
Use the navigation buttons to highlight the desired item (highlight the Back icon to return to the Main menu) and press the center button. The selected screen is displayed. IP Summary menu The IP Summary screen displays the IP information for CMC (IPv4 and IPv6) and iDRAC (IPv4 and IPv6) on each of the installed servers. Use the up and down arrow buttons to scroll through the list. Use the left and right arrow buttons to scroll selected messages that are longer than the screen.
Table 2. Back panel features and indicators (continued) Item Indicator, Button, or Connector Icon Description 5 Serial connector DB-9 serial connector for CMC configuration. 6 Blower modules (4) Provide cooling for the server modules. 7 I/O module ports Network interface for I/O modules.
Power Indicator Pattern Condition CAUTION: AC PSUs support both 220 V and 110 V input voltages. When two identical PSUs receive different input voltages, they can output different wattages, and trigger a mismatch. CAUTION: All PSUs used must be of the same rated output capacity, generation, and input voltage. NOTE: The VRTX chassis supports only PSUs with a rated capacity of 1100 W or 1600 W. Blower module indicators Figure 20. Blower module indicators 1. blower module power indicator 2.
I/O module indicators Figure 21. I/O module indicators 1. power indicator 2. status indicator The indicators provide the following information: Indicator Power indicator Status indicator Description Green The I/O module is operating normally. Off The I/O module is powered off. Blue The I/O module is operating normally. Blinking Blue The CMC is identifying the I/O module. Blinking Amber The I/O module is in a fault condition. Off The I/O module is powered off, or booting is in progress.
CMC indicators Figure 22. CMC indicators 1. status/identification indicator (CMC 1) 3. power indicator (CMC 2) 2. power indicator (CMC 1) 4. status/identification indicator (CMC 2) The CMC indicators on the back panel of the enclosure provide the following information: Indicator Power indicator Status indicator Description Green The CMC is receiving power. Off The CMC is not receiving power. Blue The CMC is active and operating normally. Amber The CMC is in fault condition.
○ I/O module and iDRAC network settings. ○ First boot device on the server modules. ○ Checks I/O fabric consistency for the I/O module, PCIe slots, storage subsystem, and server modules and disables components if necessary to protect the system hardware. ○ User access security. CMC fail-safe mode The VRTX enclosure enables the fail-safe mode to protect the server modules and the I/O module from failures. The fail-safe mode is enabled when no CMC is in control of the chassis.
3. Press the center button to continue to the CMC Network Settings screen. 4. Configure the CMC network settings for your network environment: ● ● ● ● ● Network speed Duplex mode Network mode (DHCP or static) Static IP address, subnet mask, and gateway values (if static mode was selected) DNS settings 5. If required, configure the iDRAC network settings. For more information about iDRAC, see the iDRAC User’s Guide at Dell.com/support/manuals.
Table 3. Documentation matrix (continued) To... Refer to... Configure and log in to iDRAC, set up managed and management system, know the iDRAC features and troubleshoot using iDRAC Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals Know about the RACADM subcommands and supported RACADM interfaces RACADM Command Line Reference Guide for iDRAC and CMC at Dell.
2 Initial system configuration Topics: • • • Before you begin Initial setup sequence Logging in to the CMC Before you begin CAUTION: The enclosure power supply units (PSUs) must be connected to a PDU or to an electrical outlet. The PSUs require a 100 V to 120 V or 200 V to 240 V power source. You can select only one AC power input, as the system does not operate at both ranges simultaneously. NOTE: Ensure that all the component software are upgraded to the latest versions.
2. Connect the network cable to the I/O module to provide network connection to the server. NOTE: If you have a pass-through module installed in the enclosure, each server module requires its own network cable. 3. Connect the power supply units to a PDU or electrical outlet using the power cables. 4. Optionally, connect the keyboard, video, and mouse to the enclosure. 5. Press the power button on the enclosure's front panel.
3 Configuring enclosure components Topics: • • • • • • • • Fabric A Fabrics B and C I/O module and PCIe mezzanine card configuration guidelines Supported I/O modules Configuring network settings for the I/O module Mapping PCIe expansion slots Managing PCIe slots Managing chassis storage Fabric A Fabric A refers to the Ethernet connectivity provided to the server modules by the I/O module installed at the back of the PowerEdge VRTX enclosure.
Figure 23.
Figure 24. VRTX full height blade port mapping Fabric A Switches A single switch is implemented for all I/O and allows maximum signal consolidation without forcing bifurcation of the Ethernet fabric. The 1 GbE switch accepts up to 16 lanes from Fabric A and outputs up to 8 lanes at the external ports. The 10 GbE switch accepts up to 16 x 10 GbE SFP+ lanes from Fabric A and outputs up to 4 x 10 GbE SFP+ lanes at the external ports and an additional 2 x 1 GbE lanes at the external ports.
Figure 25. VRTX half height blade connection The VRTX PTM IOM does not provide switching capability between VRTX internal blade servers. The port mapping diagram can help identify connectivity issues from internal slot to external PTM slot, and the associated half-height/full-height blade servers.
Figure 26. VRTX full height blade connection Fabrics B and C Fabrics B and C refer to the PCIe connections between the server modules and the VRTX enclosure. These fabrics support PCIe mezzanine cards installed in the server modules. The enclosure has two PCIe switches (Fabric B and Fabric C switches) integrated on the system board to connect the server modules to the Shared PoweEdge RAID Controller (PERC) card slots and eight PCIe expansion card slots on the enclosure.
NOTE: Single PCIe mezzanine card operation is not supported. Supported I/O modules The enclosure supports a switch or a pass-through module. The maximum Ethernet pass-through for a pass-through module is eight lanes. A 1 Gb switch module can accept up to 16 lanes from Fabric A and output up to eight lanes to the external ports. A 10 Gb switch module can accept up to 16 lanes from Fabric A and output six lanes to external ports (four 10 GbE SFP+ ports and two 1 GbE RJ-45 ports).
Figure 27. Mapping PCIe expansion slots — half-height server modules Figure 28. Mapping PCIe expansion slots — full-height server modules Managing PCIe slots You can do the following using the CMC web interface: ● View the status of both individual and all PCIe slots in the chassis. ● Assign PCIe slots to server modules. For more information about managing the PCIe slots using the CMC web interface, see the Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide at Dell.com/esmmanuals.
● ● ● ● ● ● View the status of physical disks and storage controllers View the properties of controllers, physical disks, virtual disks, and enclosures Set up controllers, physical disks, and virtual disks Assign virtual adapters Troubleshoot controller, physical disks, and virtual disks Update storage components NOTE: For information on setting up storage controllers, physical disks, and virtual disks, see the Dell Chassis Management Controller for PowerEdge VRTX User’s Guide at Dell.com/esmmanuals.
4 Installing enclosure components NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. NOTE: Exercise care when removing or installing components when the system is on, to avoid the risk of electric shock. CAUTION: To maintain optimum thermal conditions, ensure that there are no obstructions to airflow on the front and back of the enclosure.
Recommended tools You may need the following items to perform the procedures in this section: ● #1 and #2 Phillips screwdrivers ● T6, T8, T10, T15, and T20 Torx drivers ● Wrist grounding strap Front bezel (optional) Installing the optional front bezel Steps 1. Insert the bezel tabs into the bezel tab slots in the chassis. 2. Press the top end of the bezel into the chassis until the bezel locks into place. 3. Insert the bezel key in the keylock. 4.
System feet—tower mode The system feet provide stability to the system in the tower mode. Removing the system feet Steps 1. To reduce the chassis weight, remove the following (if required): a. b. c. d. Front bezel (if installed) Hard drives. See Removing A Hot-Swap Hard Drive. Server modules. See Removing A Server Module. Power supply units. See Removing A Power Supply. 2. Rotate the system feet inward. 3. Lay the enclosure on its side on a flat, stable surface with the cover release latch side on top.
Wheel assembly (optional)—tower mode The wheel assembly provides mobility to the system in the tower mode. The wheel assembly consists of the following: ● Wheel assembly units (front and back) ● Power cable retention bracket Installing the optional wheel assembly Prerequisites NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Rolling the system on its wheels can cause vibrations that can damage the system.
Figure 31. Removing and installing the wheel assembly 1. hooks for the metal stands (4) 2. metal stands (2) 3. back wheel plate 4. front wheel plate 5. screws (2) 6.
Figure 32. Removing and installing the power cable retention bracket 1. chassis slots 2. tabs on the power cable retention bracket (2) 3. power cable retention bracket Removing the optional wheel assembly Steps 1. Remove any cables routed through the power cable retention bracket. 2. Slide the power cable retention bracket to the right to unlock it. 3. Holding it by the edges, pull the bracket out of the chassis slots and away from the chassis. 4.
System cover Opening the system Prerequisites CAUTION: Installing the feet on a standalone tower system is necessary to provide a stable foundation for the system. Failure to install the feet poses the risk of having the system tip over, possibly causing damage to the system or bodily injury. NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system.
Figure 33. Opening and closing the system 1. latch release lock 2. cover release latch 3. system side cover Closing the system Steps 1. Place the bottom edge of the cover, opposite from the cover release latch, into the slots in the system chassis. 2. Lower the cover into the chassis. 3. Press the latch end of the cover into the chassis until the latch locks into place. 4. Turn the cover latch release lock clockwise to the locked position. 5.
Figure 34. Inside the system 1. 3. 5. 7. 9. 11. 13. 15. cooling fans (6) CMC card indicators (2) PCIe cage low profile expansion card divider unit system base cover optical drive control panel hard drive backplane 2. 4. 6. 8. 10. 12. 14. cooling shroud chassis intrusion switch CMC cards (2) power distribution board bracket hard drives (25) server modules mounting ears (2) Hard drives ● ● ● ● ● The 3.5-inch hard drive enclosure supports up to twelve hot-swappable 3.5-inch hard drives. The 2.
Steps 1. If installed, remove the front bezel. 2. Press the release button and slide the hard drive blank out until it is free of the hard drive slot. Example Figure 35. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. hard drive blank 2. release button Installing A 2.5 Inch Hard-Drive Blank Steps 1. If installed, remove the front bezel. 2. Insert the hard drive blank into the hard drive slot until the release button clicks into place. 3. If applicable, install the front bezel. Removing a 3.
Example Figure 36. Removing and installing a 3.5-inch hard drive blank 1. hard drive blank 2. release button Installing a 3.5-inch hard drive blank Steps 1. If installed, remove the front bezel. 2. Insert the hard drive blank into the hard drive slot until the release button clicks into place. 3. If applicable, install the front bezel.
Example Figure 37. Removing and installing a hot-swap hard drive 1. release button 2. hard drive 3. hard drive carrier handle Installing a hot-swap hard drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing a hard drive from a hard drive carrier Steps 1. Remove the screws from the slide rails on the hard drive carrier. For the 2.5-inch hard drive, turn the hard drive carrier upside down, and remove the screws from the side rails on the hard drive carrier. 2. Lift the hard drive out of the hard drive carrier. Example Figure 38. Removing and installing a 2.5-inch hard drive into a hard drive carrier 1. hard drive carrier 2. hard drive 3.
Figure 39. Removing and installing a 3.5-inch hard drive into a hard drive carrier 1. hard drive carrier 2. hard drive 3. screws (4) Installing a hard drive or solid state drives into a hard drive carrier Prerequisites Steps 1. Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back of the carrier. 2. Align the screw holes on the hard drive with the screws holes on the hard drive carrier.
Next steps Install the hot swappable hard drive carrier. Server modules NOTE: Your system supports server modules that are specifically configured for the enclosure, and can be identified by a label marked PCIe on the server module. If you install server modules that are not configured for the enclosure, an error message is displayed. For more information on configuring a server module for the enclosure, see Configuring A Server Module.
Figure 41. Removing and installing the I/O connector cover 1. I/O connector cover Figure 42. Removing and installing a server module 1. release button 2. PCIe label on server module 3. guide rail on server module (or server module blank) 4. guide rail on enclosure 5.
NOTE: The above figure shows removal and installation of a half-height server module. The procedure for removing and installing a full-height server module is identical to removing and installing a half-height server module. Configuring a server module Prerequisites NOTE: Follow this procedure to install server modules that are not configured for the VRTX enclosure. NOTE: If you install server modules that are not configured for the VRTX enclosure, an error message is displayed.
Figure 43. Server module partitions 1. metal partition 3. server module partition between Slots 1 and 3 5. inner chassis wall 2. outer chassis wall 4. server module partition between Slots 2 and 4 Removing the server module partitions Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 44. Removing and installing the server module partition between slots 1 and 3 1. locking tab on server module partition 3. outer chassis wall 5. metal partition 2. server module partition 4. tabs on the server module partition 6. To remove the server module partition between Slots 2 and 4: a. Hold the release tab on the server module partition and pull it out from the chassis wall to disengage the locking tab from the chassis slot. b.
Figure 45. Removing and installing the server module partition between slots 2 and 4 1. metal partition 3. tabs on the server module partition 5. locking tab on server module partition 2. server module partition 4. slots on the inner chassis wall 6. inner chassis wall 7. Install the server modules. 8. Reconnect the enclosure to the electrical outlet and turn the enclosure on, including any attached peripherals. 9. Turn on the server modules using the operating system commands or the CMC. 10.
d. Slide the partition toward the back of the system until the release tab on the partition engages with the slot on the chassis wall. Figure 46. Installing the server module partition between slots 1 and 3 1. outer chassis wall 3. slots on the outer chassis wall 5. tabs on the server module partition 2. tabs on server module partition 4. slots on the metal partition 6. metal partition 6. To install the server module partition between Slots 2 and 4: a. Angle the partition and slide it into the chassis.
Figure 47. Installing the server module partition between slots 2 and 4 1. metal partition 3. slots on the metal partition 5. tabs on the server module partition 2. tabs on server module partition 4. slots on the inner chassis wall 6. inner chassis wall 7. Install the server modules. 8. Reconnect the enclosure to its electrical outlet and turn the enclosure on, including any attached peripherals. 9. Turn on the server modules using the operating system commands or the CMC. 10.
Figure 48. Removing and installing a PSU blank 1. PSU blank Align the PSU blank with the PSU bay, and insert it into the chassis until it clicks into place. Removing a power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 49. Removing and installing a PSU 1. connector 3. PSU handle 2. PSU 4. release latch Figure 50. Securing the power cable (without wheel assembly) 1. power cable 2.
Figure 51. Securing the power cable (with wheel assembly) 1. power cable 2. power cable retention bracket Installing a power supply Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 52. Removing and installing the cooling shroud 1. release pins on the hard drive backplane (2) 2. cooling shroud 3. pin on the cooling fan assembly Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Cooling fans Your system supports six hot-swappable cooling fans that provide cooling to the storage and I/O components in the enclosure. To provide increased cooling to the storage and PCIe components in the chassis, you can set the fan configuration to Fan Offset in the CMC web interface. For more information about the Fan Offset option, see “Advanced Fan Configuration” in the CMC Online Help.
Figure 53. Removing and installing a cooling fan 1. cooling fan assembly 3. cooling fans (6) 2. fan release tab 4. cooling fan connectors (6) Installing a cooling fan Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. Turn off the enclosure, including any attached peripherals, and disconnect the enclosure from the electrical outlet and peripherals. 4. To reduce the chassis weight, remove the following (if required): a. hard drives b. server modules c. power supplies 5. If applicable, rotate the system feet inward and lay the system on its side on a flat stable surface, with the cover release latch side on top. 6. Open the system. 7. Remove the cooling shroud. 8.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Align the cooling fan assembly with the support brackets on the sides of the chassis, and the guide pin on the chassis base. 2. Slide the cooling fan assembly into the chassis. 3. Lock the cooling fan assembly into the chassis by rotating the blue release levers downward until firmly seated. 4.
Figure 55. Removing and installing a blower module 1. blower module 2. release tab Installing a blower module About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: The blower closeout door is spring loaded. To prevent injury, exercise care when placing your hand or fingers inside the blower module bay. Steps 1. If installed, remove the front bezel. 2. Turn off the server modules using the operating system commands or the CMC. 3. Turn off the enclosure, including any attached peripherals, and disconnect the enclosure from the electrical outlet and peripherals. 4. Remove the four blower modules. 5.
6. If applicable, install the front bezel. I/O module Removing the I/O module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
3. Align the I/O module connector with the midplane connector, and slide the module in. NOTE: The I/O module is not firmly seated at this stage. CAUTION: Do not overtighten the retention screw when installing the I/O module. To prevent overtightening, tighten the retention screw until resistance is felt and the screw is seated. The screw tension can range from 5 in-lb to 8 in-lb (5.7 kg-cm to 9.2 kg-cm). 4.
16. Reinstall the cooling fan assembly. 17. Reinstall the cooling shroud. 18. Close the system. 19. If applicable, place the system upright on a flat, stable surface and rotate the system feet outward. 20. If removed, reinstall the hard drives, server modules, and PSUs. 21. Reconnect the enclosure to its electrical outlet and turn the enclosure on, including any attached peripherals. 22. Turn on the server modules using the operating system commands or the CMC. 23. If applicable, install the front bezel.
7. Remove the cooling shroud. 8. Remove the cooling fan assembly. 9. Remove the SAS cables and the backplane expander board. See Removing The Backplane Expander Board. For the 3.5-inch hard drive chassis, remove the hard drives and the hard drive backplane. See Removing The Hard-Drive Backplane. 10. To remove the optical drive blank, press the blue release tab at the back of the blank and push the blank out of the system. 11. Align the optical drive with the optical drive slot on the front of the enclosure.
The CMC card indicators provide the following information: Indicator Power indicator Status indicator Description Green The CMC card is receiving power. Off The CMC card is not receiving power. Blue The CMC card is active and operating normally. Amber The CMC card is in fault condition. NOTE: In a redundant (two-CMC) configuration, only the power indicator is enabled on the standby CMC. Removing a CMC card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 60. Removing and installing a CMC card 1. CMC card connector on system board 3. CMC card indicators (2) 5. CMC card support bracket 2. release tabs (2) 4. CMC card Installing a CMC card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
● Full height expansion card divider unit ● Up to three full height expansion cards Removing the PCIe cage door About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Steps 1. Align the tabs on the PCIe cage door with the slots on the chassis in an orientation as shown in the image. 2. Slide the cage door toward the front of the system until the tabs engage with the chassis slots. 3. Lower the other side of the PCIe cage door into the chassis, until it is firmly seated. 4. Close the system. Removing the PCIe cage About this task CAUTION: Many repairs may only be done by a certified service technician.
Figure 62. Removing and installing the PCIe cage 1. 3. 5. 7. 9. metal standoffs (2) release latch guide pin metal tabs on the chassis (4) bracket on chassis side 2. 4. 6. 8. screws (2) PCIe cage expansion card riser connectors (2) screw holes (2) Installing the PCIe cage About this task CAUTION: Many repairs may only be done by a certified service technician.
b. the expansion card riser connectors with the connectors on the system board. c. the slot on the expansion card riser with the guide pin on the system board. 2. Slide the PCIe cage into the chassis, until firmly seated. When firmly seated, the slots on the PCIe cage align with the metal tabs on the chassis. 3. Tighten the two screws to secure the PCIe cage to the chassis. 4. Rotate the release latch to lock position, to secure the PCIe cage to the chassis. 5.
Table 5.
Figure 63. PCIe slot indicators 1. PCIe slot indicators for low-profile expansion cards 2. PCIe slot indicators for full-height expansion cards The PCIe slot indicators provide the following information: Indicator Description Slot power indicator Steady Green The slot is receiving power. Blinking Green Warm-plug operation is in progress and insertion or removal of the adapter is not allowed. Off Power supply to the slot is off, and the expansion card can be removed.
5. Grasp the expansion card by its edges, and remove it from the expansion card connector. 6. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion card latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
Steps 1. Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. 2. Turn off the server module to which the expansion card is assigned, using the operating system commands or the CMC. 3. Open the system. 4. Lift the expansion card latch out of the chassis slot. 5. Remove the filler bracket. 6. Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion card connector. 7.
Figure 65. Removing and installing the low profile expansion card divider unit 1. expansion card divider 3. guide pin 2. screws (5) 4. expansion card connectors on system board (5) Installing the low profile expansion card divider unit About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing a full height expansion card About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
10. Turn on the server module using the operating system commands or the CMC. Figure 67. Removing and installing a full-height expansion card 1. tabs on expansion card divider (2) 3. expansion card connectors on the riser (3) 5. expansion card 2. PCIe cage 4. expansion card support bracket Installing a full height expansion card About this task CAUTION: Many repairs may only be done by a certified service technician.
12. Turn on the server module using the operating system commands or the CMC. 13. Install any device drivers required for the card as described in the documentation for the card. Removing the full-height expansion card divider unit About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 68. Removing and installing the full-height expansion card divider unit 1. expansion card divider unit 2. expansion card riser Installing the full height expansion card divider unit About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing the expansion card riser About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. If installed, remove the front bezel. 2.
Figure 70. Expansion card riser connectors 1. expansion card connector (SLOT3) 3. expansion card connector (SLOT1) 5. power cable connector 2. expansion card connector (SLOT2) 4. chassis intrusion switch Installing the expansion card riser About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing a double-wide GPGPU card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. If installed, remove the front bezel. 2.
Figure 72. Removing and installing a double-wide GPGPU card 1. tab on the double-wide PCIe cage 3. double-wide GPGPU card 2. double-wide GPGPU card bracket 4. double-wide PCIe cage 12. Replace the double-wide GPGPU card and install the double-wide PCIe cage, if applicable. See Installing The PCIe Cage. NOTE: If you are not installing a double-wide GPGPU card, install the single-wide PCIe cage in the enclosure. See Installing The PCIe Cage. 13. If applicable, install the expansion card(s).
4. To reduce the chassis weight, remove the following (if required): a. hard drives b. server modules c. power supplies 5. If applicable, rotate the system feet inward and lay the system on its side on a flat stable surface, with the cover release latch side on top. 6. Open the system. 7. Open the PCIe cage door. 8. Remove the single-wide PCIe cage. See Removing The PCIe Cage. 9.
Figure 74. Installing the auxiliary power cable to the power cable connectors 1. 6-pin connector of the auxiliary power cable (2) 3. auxiliary power cable 5. power cable of the double-wide GPGPU card 2. power cable connectors on the double-wide PCIe cage 4. 8-pin connector of the auxiliary power cable 16. Close the PCIe cage door. NOTE: Route the auxiliary power cables properly inside the double-wide PCIe cage to prevent them from being pinched or crimped. 17. Close the system. 18.
Table 8. Storage controller operational power status Chassis Status Server Module Status (All Server Modules) Storage Controller Status Off Off Off Standby Off Off On Off or On ● On — The status of the integrated storage controller card installed in storage controller slot 1, labelled as INT_STORAGE_1 on the system board. ● Off — The status of the integrated storage controller card slot 2, labelled as INT_STORAGE_2 on the system board, in a single storage controller configuration.
Storage controller indicators Figure 75. Storage controller indicators 1. power indicator on system board 2. attention indicator on system board 3. power indicator on storage controller card The storage controller indicators provide the following information: Indicator Power indicator on system board Attention indicator on system board Power indicator on storage controller card Description Steady Green The storage controller slot is receiving power.
Removing an integrated storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
5. storage-controller card connector on the system board Installing an integrated storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 77. Features of Shared PERC 8 External card 1. 2. 3. 4. 5. external cable connectors Shared PERC External card heat sink battery cable battery For information about installing and removing the Shared PERC 8 External card, see Dell Shared PowerEdge RAID Controller (PERC) 8 cards For Dell PowerEdge VRTX Systems User’s Guide at Dell.com/poweredgemanuals. For information about upgrading VRTX system to support storage expansion, see Upgrading PowerEdge VRTX to support Storage Expansion at Dell.
b. server modules c. power supply units (PSUs) 5. If applicable, rotate the system feet inward and lay the system on its side on a flat stable surface, with the cover release latch side on top. 6. Open the system. 7. Remove the cooling shroud. 8. Remove the cooling fan assembly. 9. Locate the battery socket. 10. To remove the battery, press down firmly on the positive side of the connector and lift the battery out of the securing tabs at the negative side of the connector. 11.
Steps 1. If installed, remove the front bezel. 2. Turn off the server modules using the operating system commands or the CMC. 3. Turn off the enclosure, including any attached peripherals, and disconnect the enclosure from its electrical outlet. 4. If applicable, remove the power cable retention bracket. 5. To reduce the chassis weight, remove the following (if required): a. hard drives b. server modules c. power supply units 6.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: To install the top cover, extend the top of the system slightly off the surface edge. To install the base cover, extend the base of the system slightly off the surface edge. Steps 1. Align the tabs on the inside of the covers, with the slots on the chassis. 2.
6. Open the system. 7. Remove the following: a. PCIe cage door b. system top cover 8. If applicable, remove the wheel assembly and power cable retention bracket. 9. Remove the system base cover. 10. To remove the top mounting ear: a. Remove the screw securing the LCD cable holder to the chassis and pull the holder out of the chassis. Note the routing of the LCD module cable as you remove the cable holder.
Steps 1. Align the slots on the mounting ears with the metal tabs on the chassis. When properly aligned, the screw holes on the mounting ears align with the screw holes on the chassis. 2. Attach the screws to secure the mounting ears to the chassis. 3. To install the top mounting ear: a. b. c. d. e. Route the LCD cable properly to prevent it from being pinched or crimped. Align the slot on the cable holder with the metal standoff on the chassis, and slide the holder into the chassis.
8. Remove the cooling shroud. 9. Remove the cooling fan assembly. 10. Disconnect the control panel cable from its connector on the system board. 11. Remove the screw securing the LCD cable holder to the chassis and pull the cable holder out of the chassis. Note the routing of the LCD module cable as you remove the cable holder. You must route the cable properly when you replace the holder, to prevent it from being pinched or crimped. 12. Remove the three screws securing the control panel to the chassis. 13.
5. Align the slots on the sides of the control panel with the metal standoffs on the chassis. 6. Slide the control panel into the chassis. Ensure that the LCD module cable is not pinched or crimped. 7. Install the three screws to secure the control panel to the chassis. 8. Reconnect the control panel cable to the system board. 9. Reinstall the cooling fan assembly. 10. Reinstall the cooling shroud. 11. Close the system. 12.
Figure 82. Removing and installing the control panel board 1. metal standoffs (2) 3. screws (2) 2. control panel board 4. control panel Installing the control panel board About this task CAUTION: This procedure is intended to be performed by Dell Support only. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
13. Reinstall the server modules. 14. Reconnect the enclosure to its electrical outlet and turn the enclosure on, including any attached peripherals. 15. Turn on the server modules using the operating system commands or the CMC. 16. If applicable, install the front bezel. Backplane expander boards Your system supports up to two backplane expander boards. Removing a backplane expander board About this task CAUTION: Many repairs may only be done by a certified service technician.
Figure 83. Removing and installing a backplane expander board 1. guide pins on the hard drive backplane (2) 2. backplane expander board connectors (3) 3. securing screws on the release lever (under the expander 4. standoff on the release lever (under the expander board) board) (2) 5. expander board bracket 6. release lever 7. SAS cable connectors (2) 8. backplane expander board 9.
Hard drive backplane Depending on your system configuration: 25–Hard Drive 2.5-inch SAS or SAS-SSD backplane System Supports 12–Hard Drive 3.5-inch SAS or SAS-SSD backplane System Supports Removing the hard drive backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 84. Removing and installing the 2.5-inch (x25) hard drive backplane 1. hard drive connectors (25) 3. SAS cables on backplane expander board (2) 5. backplane expander board 2. release pins (2) 4. power cables (2) 6. hard drive backplane Figure 85. Back view of the 2.5-inch (x25) hard drive backplane 1. release pins (2) 3. backplane expander board connectors (6) 5. backplane expander board brackets (2) 112 Installing enclosure components 2. slots for chassis hooks (10) 4.
Figure 86. Removing and installing the 3.5-inch (x12) hard drive backplane 1. hard drive connectors (12) 3. SAS cables on backplane expander board (2) 5. backplane expander board 2. release pins (2) 4. power cables (2) 6. hard drive backplane Figure 87. Back view of the 3.5-inch (x12) hard drive backplane 1. release pins (2) 3. backplane expander board connectors (6) 5. backplane expander board brackets (2) 2. slots for chassis hooks (10) 4. guide pins for backplane expander boards (4) 6.
6. Reinstall the backplane expander board. 7. Reinstall the cooling fan assembly. 8. Reinstall the cooling shroud. 9. Install the hard drives in their original locations. 10. Close the system. 11. If applicable, place the system upright and on its feet on a flat, stable surface. 12. If removed, reinstall the hard drives, server modules, and power supply units. 13. Reconnect the enclosure to its electrical outlet and turn the enclosure on, including any attached peripherals. 14.
Figure 88. Removing and installing the power distribution board 1. PDB bracket 3. spring-loaded screw 5. screw hole for PDB bracket on the PSU cage 2. handle 4. PDB connector on power pass-through board 6. PDB connector on the system board Figure 89. Power distribution board connectors 1. PSU connectors (4) 2. connector to system board 3.
Installing the power distribution board About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
b. power supply units c. server modules 5. If applicable, rotate the system feet inward and lay the system on its side on a flat stable surface, with the cover release latch side on top. 6. Open the system. 7. Remove the following: a. b. c. d. e. f. g. h. cooling shroud cooling fan assembly backplane expander board hard drive backplane PCIe cage power distribution board CMC cards integrated storage controller card 8. Disconnect all cables from the system board. 9.
3. spring-loaded screw 5. midplane planar connectors (3) 7. system-board holder 4. guide pin 6. securing pins (2) Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing the power pass-through board About this task CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. If installed, remove the front bezel.
Figure 91. Removing and installing the power pass-through board 1. release pin 3. PDB connector 5. metal standoffs (3) 2. power pass-through board holders (2) 4. power pass-through board 6. power pass-through board bracket Installing the power pass-through board About this task CAUTION: Many repairs may only be done by a certified service technician.
d. e. f. g. hard drive backplane backplane expander board cooling fan assembly cooling shroud 4. Close the system. 5. If applicable, place the system upright on a flat, stable surface and rotate the system feet outward. 6. Reinstall the following: a. hard drives b. server modules c. power supply units 7. Reconnect the enclosure to its electrical outlet and turn the enclosure on, including any attached peripherals. 8. Turn on the server modules using the operating system commands or the CMC. 9.
Figure 92. Removing and installing the midplane 1. midplane Figure 93. Front view of the midplane 1. power pass-through board connector 2. server module connectors (4) Figure 94. Back view of the midplane 1. I/O module connector 2.
3. blower module connectors (4) Installing the midplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Steps 1.
5 Converting the system from tower mode to rack mode CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
3. Turn off the enclosure, including any attached peripherals, and disconnect the enclosure from the electrical outlet and peripherals. 4. Remove the following: a. server modules b. hard drives c. power supply units CAUTION: The blower closeout door is spring loaded. To prevent injury, exercise care when placing your hand or fingers inside the blower module bay. d. blower modules e. blower module bay 5. To remove the system side cover: a.
b. Slide the cage door cover out of the cage door. Figure 96. Removing and installing the PCIe cage door cover 1. PCIe cage door cover 3. hooks on the door cover (2) 2. screws (2) 4. PCIe cage door 12. Remove the following: a. b. c. d. e. system top cover cooling shroud cooling fan assembly control panel top and bottom mounting ears 13. To convert the top mounting ear to rack left ear: a. Remove the screws securing the ear cover to be replaced by the cartridge, and remove the cover. b.
Figure 97. Converting the top mounting ear to left rack ear 1. ear cover 3. screws (2) 2. cartridge 4. tabs on cartridge (3) 14. To convert the bottom mounting ear to rack right ear: a. Remove the screws securing the ear cover to be replaced by the cartridge, and remove the cover. b. Align the tabs on the cartridge with the slots in the ear, and lower the cartridge until firmly seated. When properly seated, the screw holes on the other end of the cartridge align with the screw holes on the ear. c.
15. Attach the rack ears to the chassis. See Installing The Mounting Ears. 16. Reinstall the following: a. b. c. d. control panel cooling fan assembly cooling shroud PCIe cage door 17. Close the system. 18. Reinstall the following: a. b. c. d. blower module bay blower modules hard drives server modules 19. Reconnect the enclosure to its electrical outlet and turn the enclosure on, including any attached peripherals. 20. Turn on the server modules using the operating system commands or the CMC. 21.
6 Troubleshooting your system NOTE: This chapter provides troubleshooting information for the VRTX enclosure only. For troubleshooting information on the server modules, see the server module documentation at Dell.com/poweredgemanuals. Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician.
● Backplane expander board 2. Ensure that all cables are properly connected. 3. Ensure that all components are properly installed and free from damage. 4. Run the online diagnostics. If the tests fail, see Getting Help.
Troubleshooting power supply units Prerequisites CAUTION: The power supply units (PSUs) are hot swappable. Remove and replace only one PSU at a time in a system that is turned on. Leave a failed PSU installed in the enclosure until you are ready to replace it. Operating the system with a PSU removed for extended periods of time can cause the system to overheat. NOTE: Ensure that all PSUs are of the same rated output capacity, generation, and input voltage.
4. Reseat the faulty blower module. 5. If the problem is not resolved, install a new blower module. 6. If the new blower module does not operate, see Getting Help. Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Steps 1. Log in to the CMC interface and identify the faulty fan. For more information, see the Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide at Dell.com/esmmanuals. 2. Open the system. 3. Reseat the fan. 4. If the fan functions properly, close the system. 5. If the fan does not function, install a new fan. 6. Close the system. If the replacement fan does not operate, see Getting Help.
6. If the storage controller does not function properly, log in to the CMC web interface and view the properties of the storage controller. For more information, see the Dell Chassis Management Controller for Dell PowerEdge VRTX User’s Guide at Dell.com/esmmanuals. If the problem is not resolved, see Getting Help. Troubleshooting hard drives Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
4. Open the system. 5. Ensure that each expansion card is firmly seated in its connector. 6. Close the system. 7. If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8. Open the system. 9. Remove all expansion cards installed in the system. 10. Close the system. 11. Run the appropriate diagnostic test from the server. If the tests fail, see Getting Help. 12.
7 System board connectors Figure 99. System board connectors Table 10.
Table 10.
8 Technical specifications Topics: • • • • • • • • • • • Enclosure dimensions and weight — Tower Enclosure dimensions and weight — Rack Server module specifications Expansion bus specifications Power specifications Drive specifications Chassis Management Controller specifications Enclosure control panel specifications I/O Module specifications Environmental specifications Expanded operating temperature Enclosure dimensions and weight — Tower Physical Dimensions Height 484.4 mm (19.
Server module specifications Server module Specification Model Up to four PowerEdge M520, M620, or M630 server modules, or Up to two PowerEdge M820 server modules, or A mix of two PowerEdge M520, M620, or M630 server modules and one PowerEdge M820 server module. NOTE: For more information about the technical specifications for the server modules, see the server module Owner's Manual at Dell.com/poweredgemanuals.
Drives Specification 12 hard drive systems Up to twelve 3.5-inch, hot-swappable SAS, SAS SSD, or Nearline SAS hard drives. 25 hard drive systems Up to twenty-five 2.5-inch, hot-swappable SAS, SAS SSD, or Nearline SAS hard drives. Optical drive One optional SATA DVD-ROM drive or DVD+RW drive. NOTE: DVD devices are data only.
Temperature Specifications (operating and storage) Storage temperature limits –40 °C to 65 °C (–40 °F to 149 °F) Relative humidity Specifications Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 10% to 80% Relative Humidity with 26 °C (78.8 °F) maximum dew point. Maximum vibration Specifications Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.
Particulate Specifications contamination NOTE: Air entering the data center must have MERV11 or MERV13 filtration. Conductive Dust Air must be free of conductive dust, zinc whiskers, or other conductive particles. NOTE: Applies to data center and non-data center environments. Corrosive Dust ● Air must be free of corrosive dust. ● Residual dust present in the air must have a deliquescent point less than 60% relative humidity. NOTE: Applies to data center and non-data center environments.
9 Getting help Topics: • • Contacting Dell EMC Quick Resource Locator Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and product, and some services may not be available in your area.
