Dell™ PowerEdge™ R900 Systems Hardware Owner’s Manual
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Information in this document is subject to change without notice. © 2007 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . Accessing System Features During Startup 12 . . . . . . . . . . 13 . . . . . . . . . . . . 15 . . . . . . . . . . . 18 Connecting External Devices . . . . . . . . . . 19 . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . 20 . . . . . . . . . . . . . . . . . . . . .
Responding to Error Messages . . . . . . . . . . 41 . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . 43 Using the System Setup Program System Setup Options Main Screen Memory Information Screen CPU Information Screen . . . . . . . . . . . . 45 . . . . . . . . . . . . . . 45 Integrated Devices Screen . PCI IRQ Screen . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . 47 Serial Communication Screen . . . . . . . . . . .
Before You Begin . . . . . . . . . . . . . . . . . . 62 Removing a Drive Blank . . . . . . . . . . . . . . 62 Installing a Drive Blank . . . . . . . . . . . . . . 63 Removing a Hot-Plug Hard Drive . . . . . . . . . 64 . . . . . . . . . . 65 . . . . . . . . . . . . .
Removing a RAID Battery . . . . . . . . . . . . . 85 . . . . . . . . . . . . . . 86 . . . . . . . . . . . . . . . . 86 Configuring the Boot Device PCI Express Add-in Cards Installing a PCI Express Card . . . . . . . . . . . . 86 Removing a PCI Express Card . . . . . . . . . . . 88 . . . . . . . . . . . . . . . . . . . . . . 88 Optical Drive . . . . . . . . . . . . . 88 . . . . . . . . . . . . .
System Battery . . . . . . . . . . . . 108 . . . . . . . . . . . . . . . . . 110 . . . . . . . . . . . . . . . . . . . . . . . . . 110 Activating the NIC TOE I/O Riser 108 . . . . . . . . . . . . . . . . . . . . . Replacing the System Battery . . . . . . . . . . . . . . 110 . . . . . . . . . . . . . . . 111 . . . . . . . . . . . . . . . . . . . . 112 Removing the I/O Riser . Installing the I/O Riser Installing a DRAC SAS Backplane (Service-only Procedure) 114 . . . . . . .
Troubleshooting the Mouse . . . . . . . . . . . . Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . 132 132 . . . . . . . . . . . . . . . . . . 133 Troubleshooting a USB Device . Troubleshooting a Wet System . . . . . . . . . . . . . . . . . . . . . . . 135 Troubleshooting the System Battery . . . . . . . . . . 136 Troubleshooting Power Supplies . . . . . . . . . . . . 137 Troubleshooting System Cooling . . . . . . . . . . . . 138 . . . . . . . . . . . . . . .
System Diagnostics Testing Options Using the Custom Test Options . . . . . . . . . . 150 . . . . . . . . . . . . . 151 Selecting Devices for Testing . . . . . . . . . . . 151 Selecting Diagnostics Options . . . . . . . . . . . 151 Viewing Information and Results 6 Jumpers and Connectors . . . . . . . . . . . System Board Jumpers and Connectors System Board Connectors . 153 . . . . . . . . . . . . . . . 154 165 . . . . . . . . . . . . . . . . . . 166 . . . . . . . . . 167 . . . . . .
Glossary 10 Contents . . . . . . . . . . . . . . . . . . . . . . . . .
1 About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Systems management software documentation describes the features, requirements, installation, and basic operation of the software. • Operating system documentation describes how to install (if necessary), configure, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.
Table 1-1. Keystrokes for Accessing System Functions Keystroke Description Enters the RAID configuration utility, which allows you to configure an optional RAID card. For more information, see the documentation for your RAID card. Option is displayed only if you have PXE support enabled through the System Setup Program (see "Using the System Setup Program" on page 41). This keystroke allows you to configure NIC settings for PXE boot.
1 Power button/indicator. The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed. 14 2 NMI button.
4 LCD panel. Provides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system. The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text.
Figure 1-2. Hard Drive Indicators 1 1 green and amber drive-status indicator 2 2 green drive-activity indicator The Activity LED indicates command activity between the hard disk drives and storage controller. The Status LED is a bi-color (Green/Amber) LED that indicates the state of a drive in a slot. The color and blink rate of the LED indicates the state of the drive as shown in Table 1-2.
Table 1-2. Hard Drive Indicators Pattern Green element Amber eLement Drive/slot state Slot empty Off Off The slot is empty, an unsupported drive is present, the drive has been spun down for removal (Ready for Removal), or a new drive has been inserted, and the state has not been updated by the RAID controller. Drive online On Off The drive is either online, ready, a hotspare or a foreign drive.
Table 1-2. Hard Drive Indicators Pattern Green element Amber eLement Drive/slot state Rebuild Abort On ~3000mS Off ~6000mS Off ~9000mS On ~3000mS The drive has been spun down by a user request (Prepare to Remove operation), or had a rebuild operation on it aborted by a user action or due to any reason other than a drive failure. Off ~3000mS In RAID configurations, the drive-status indicator lights to indicate the status of the drive.
For information about individual connectors, see "Jumpers and Connectors" on page 153. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 41. Back Panel Features and Indicators Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-3.
Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.
Figure 1-4. Redundant Power Supply Indicators 1 2 1 power supply status 3 AC line status 3 2 power supply fault Table 1-3. Redundant Power Supply Indicators Indicator Function Power supply status Green indicates that the power supply is operational. Power supply fault Amber indicates a problem with the power supply. AC line status Green indicates that a valid AC source is connected to the power supply.
NIC Indications Each NIC has two indicators that provides information on network activity and link status. See Figure 1-5. Table 1-4 lists the NIC indications. Figure 1-5. NIC Indicators 1 2 1 link indicator (green) 2 activity indicator (amber) Table 1-4. NIC Indications Indicators Illumination Meaning Link and activity indicators are The NIC is not connected to the network. off. Link indicator is on. The NIC is connected to a valid link partner on the network. Activity indicator is blinking.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 165. Table 1-5.
Table 1-5. LCD Status Messages Code Test Causes Corrective Actions E1210 CMOS Batt CMOS battery is missing, or the voltage is out of acceptable range. See "Troubleshooting the System Battery" on page 136. E1211 ROMB Batt RAID battery is either missing, bad, or unable to recharge due to thermal issues. Reseat the RAID battery connector. See "Installing a RAID Battery" on page 84, and "Troubleshooting the System Battery" on page 136.
Table 1-5. LCD Status Messages Code Test E1414 CPU # Thermtrip Causes Corrective Actions Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling" on page 138. If the problem persists, ensure that the processor heat sinks are properly installed. See "Troubleshooting Processors" on page 147.
Table 1-5. LCD Status Messages Code Test Causes Corrective Actions E141F CPU Protocol The system BIOS has reported a processor protocol error. See "Getting Help" on page 165. E1420 CPU Bus PERR The system BIOS has reported a processor protocol error. See "Getting Help" on page 165. E1421 CPU Init The system BIOS has reported a processor initialization error. See "Getting Help" on page 165. See "Getting Help" on E1422 CPU Machine The system BIOS has reported a machine check page 165. Chk error.
Table 1-5. LCD Status Messages Code Test Causes Corrective Actions E1620 PS # Input Range Power source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 137. E1624 PS Redundancy The power supply See "Troubleshooting subsystem is no longer Power Supplies" on redundant. If the last page 137. supply fails, the system will go down.
Table 1-5. LCD Status Messages Code Test Causes Corrective Actions The system BIOS has E1712 PCI SERR B## D## F## reported a PCI system PCI SERR Slot # Remove and reseat the PCI expansion cards. If the error on a component that problem persists, see resides in PCI "Troubleshooting configuration space at bus Expansion Cards" on ##, device ##, function page 145. ##. If the problem persists, the The system BIOS has riser card or system board reported a PCI system is faulty.
Table 1-5. LCD Status Messages Code Test Causes E1811 HDD ## Rbld The specified hard drive has experienced a rebuild Abrt abort. Corrective Actions See "Troubleshooting a Hard Drive" on page 142. If the problem persists, see your RAID documentation. E1812 HDD ## Removed The specified hard drive Information only. has been removed from the system. E1913 CPU & Firmware Mismatch The BMC firmware does Update to the latest BMC not support the processor. firmware.
Table 1-5. LCD Status Messages Code Causes Corrective Actions E2014 CMOS Fail CMOS failure. CMOS RAM not functioning properly. See "Getting Help" on page 165. E2015 DMA Controller DMA controller failure. See "Getting Help" on page 165. E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 165. E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 165. E2018 Prog Timer Programmable interval timer error. See "Getting Help" on page 165.
Table 1-5. LCD Status Messages Code Test Causes Corrective Actions E201F DRAC Config Dell Remote Assistant Check screen for specific error messages. Card (DRAC) configuration failure. Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation. E2020 CPU Config processor configuration failure. Check screen for specific error messages. E2021 Memory Population Incorrect memory Check screen for specific configuration. Memory error messages.
Table 1-5. LCD Status Messages Code Test Causes Corrective Actions E2112 Mem Spare Crd # DIMM ## The system BIOS has See "Troubleshooting spared the memory System Memory" on because it has determined page 139. that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message.
Table 1-5. LCD Status Messages Code Test Causes Corrective Actions Check the SEL for details I1911 >3 ERRs Chk LCD overflow message. Log A maximum of three error on the events. messages can display sequentially on the LCD. The fourth message displays as the standard overflow message. I1912 SEL Full System Event Log is full of Clear the log by deleting events, and is unable to log event entries. any more events. W1228 ROMB Batt < Warns predictively that the Replace RAID battery.
• Clear the SEL — You can perform this task remotely, but you will lose the event history for the system. • Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system. Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state.
Table 1-6. System Messages System Message Corrective Action Warning: The current memory configuration is not validated. Change it to the recommended memory configuration or press any key to continue. This warning message will be displayed when there is no any memory configuration error, but the memory configuration is not recommended by Dell. Alert! Redundant memory disabled! Memory configuration does not support redundant memory.
Table 1-6. System Messages System Message Corrective Action Error: Remote Access Controller initialization failure Remote Access Controller initialization failure More than one RAC detected, system halted More than one RAC detected Error 8602 – Auxiliary Device Mouse cable connector loose or Failure improperly connected, defective mouse Verify that mouse and keyboard are securely attached to correct connectors.
Table 1-6.
Table 1-6.
Table 1-6. System Messages System Message Corrective Action NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 171. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message will warn you that you may lose all data on the hard drive.
About Your System
Using the System Setup Program 2 After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you start your system. Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. Setup Menu Key Use Key Function Description Execute Command activates and closes sub-menus, and selects sub-fields for time/date only.
Table 2-1. Setup Menu Key Use Key Function Description Immediate save and reboot Immediately saves any changed setup items and reboots the server. The user will NOT be prompted for confirmation. Load selected item default Loads default for the currently selected setup item. Load all defaults Loads all setup defaults. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system.
NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2. System Setup Program Options Option Description System Time Set up the system time System Date Set up the system date Memory Information Set up the memory configuration. See "Memory Information Screen" on page 45. CPU Information Set up the processor configuration.
Memory Information Screen Table 2-3 lists the options and descriptions for the information fields that appear on the Memory Information screen. Table 2-3.
Table 2-4. CPU Information Screen Option Description Adjacent Cache Line Prefetch Enable/Disable system optimization for sequential memory access Hardware Prefetcher Enable/Disable the hardware prefetcher Demand-Based Power Management Enable/Disable advanced power management for processors (if supported).
Table 2-5. Integrated Devices Screen Options Option Description I/OAT DMA Engine Disabled / Enabled PCI IRQ Screen Table 2-6 lists the options and descriptions for the information fields that appear on the PCI IRQ screen. Table 2-6.
Table 2-7. Serial Communication Screen Options Option Description Failsafe Baud Rate 15200 / 57600 / 19200 / 9600 Remote Terminal Type VT100/VT220 / ANSI Redirection After Boot Enabled / Disabled Embedded Server Management Screen Table 2-8 lists the options and descriptions for the information fields that appear on the Embedded Server Management screen. Table 2-8.
Trusted Platform Module (TPM) Security Screen Table 2-10 lists the options and descriptions for the information fields that appear on the TPM Security screen. Table 2-10.
trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 162. Using the System Password After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.
To erase a character when entering your password, press or the left-arrow key. NOTE: To escape from the field without assigning a system password, press to move to another field, or press at any time prior to completing step 5. 4 Press . 5 To confirm your password, type it a second time and press . The setting shown for the System Password changes to Enabled. Exit the System Setup program and begin using your system.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays "Number of Unsuccessful Password Attempts" and then displays "System Halted! Must Power Down." This message can alert you to an unauthorized person attempting to use your system.
3 In the Setup Program, open the System Security Screen and verify that the Password Status is set to Unlocked. 4 Select System Password and press . Enter a new password for both "Enter Password" and "Confirm Password." 5 Verify the System Password is still set to Enabled. 6 Press to exit Setup and continue or press to immediately save and reboot.
Operating With a Setup Password Enabled If Setup Password is set to Enabled, you must enter the correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.
• Virtual Media Configuration • LAN User Configuration • Reset To Default • System Event Log Menu NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST.
Using the System Setup Program
Installing System Components 3 This section describes how gain access to the system and to install the following system components: • Hard drives • Replacing a hard drive carrier • Power supplies • System fans • Cooling shroud • SAS controller card • RAID battery • Configuring the boot device • PCI Express add-in cards • Optical drive • System memory • Processors • System battery • Activating the NIC TOE • I/O riser • DRAC • SAS backplane (Service-only Procedure) • Power
Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • Common screwdriver • Wrist grounding strap • Conductive foam pad (recommended) Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-1. Inside the System 8 7 5 9 6 4 3 2 1 10 1 Front fan 2 Intrusion switch 3 RAID controller 4 SAS backplane 5 Processor heat sink 6 Center brace 7 Memory riser 8 Back fan 9 PCI Express card 10 Hard drives Removing and Installing the Top Cover CAUTION: If the system is rack mounted, make sure the rack is anchored securely so it will not tilt forward when the server is extended. A crush hazard exists if the rack tilts forward. This could cause serious injury and/or death.
CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. NOTICE: For proper cooling and airflow, do not operate the server with the cover removed for more than four minutes.
Figure 3-2.
Hard Drives This subsection describes how to install and configure SAS or SATA hard drives in the system's internal hard drive bays. Your system features up to five 3.5-inch hard drives, or eight 2.5-inch hard drives. All drives connect to the system board through one of several optional SAS backplanes. See "Power Interposer Connectors" on page 160 for information on these backplane options.
1 Press the drive blank release in the direction of the arrow. 2 Pry the ends of the blank outward until the blank is free. For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier: 1 Open the drive blank release handle to release the blank. See Figure 3-3. 2 Slide the drive blank out until it is free of the drive bay. Figure 3-3.
For 3.5-inch hard drive configurations, the drive blank is keyed to ensure correct insertion into the drive bay. To install a 3.5-inch drive blank, insert and rotate in the keyed side of the blank into the drive bay and press evenly on the other end of the blank until it is fully inserted and latched. For 2.5-inch hard drive configurations, install the hard drive blank as a 2.5inch hard drive carrier: 1 Open the handle on the drive blank.
Figure 3-4. Removing a Hot-Plug Hard Drive 2 3 1 1 activity and fault indicators 3 hard drive 2 drive carrier release handle 4 Slide the hard drive out until it is free of the drive bay. 5 If you do not replace the hard drive, insert a drive blank in the vacated drive bay. See "Installing a Drive Blank" on page 63". Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed.
1 If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 62. 2 Open the handle on the hard drive carrier. 3 Insert the hard drive carrier into the drive bay until the carrier contacts the backplane. 4 Close the handle to lock the drive in place. Replacing a Hard Drive Carrier Removing a Hard Drive From a Hard Drive Carrier 1 Remove the four screws from the slide rails on the hard drive carrier. 2 Separate the hard drive from the carrier.
Figure 3-5. Installing a SAS Hard Drive Into a SATAu Drive Carrier 1 2 3 SATAu SAS 1 Screw (4) 3 Hard drive 2 Drive carrier Installing a SATA Hard Drive Into a SATAu Hard Drive Carrier NOTE: The SATAu drive carrier is labeled "SATAu" and also has marks indicating the SAS and SATA mounting screws. 1 Insert the SATA hard drive into the SATAu hard drive carrier with the connector end of the drive at the back. See Figure 3-5.
Power Supplies Two power supplies power your system. NOTE: Your system can operate using only one power supply, but with severely degraded performance. Removing a Power Supply NOTICE: The system requires one power supply for the system to operate normally. The system is in the redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on.
Figure 3-6. Removing a Power Supply 2 1 4 3 1 Power supply latch 2 Power supply lever 3 Power connector 4 Power supply status indicators Installing a Power Supply 1 With the power-supply lever in the extended position, slide the new power supply into the chassis. See Figure 3-6. 2 Rotate the lever toward the power supply until it is completely flush with the power-supply faceplate and the power supply latch engages. See Figure 3-6.
3 Connect the power cable to the power supply, and plug the cable into a power outlet. NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply and determine whether it is working properly. The power supply status indicator will turn green to signify that the power supply is functioning properly. See Figure 3-6. System Fans The system includes eight hot-pluggable cooling fans, four in the front and four in the back.
3 Position the fan between the chassis guides. 4 Lower the replacement fan into the chassis until it snaps into place. Hot-plugging a Front System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-7. Hot-plugging a Front System Fan 3 2 1 4 1 Brace 2 Fan 3 Loop handle 4 Fan connector Removing a Back System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Open the system. See "Removing the Top Cover" on page 60.
3 Squeeze the fan loop handles to unlatch the fan from the back system fan housing. 4 Pull the fan straight up from the fan cage to clear the back system fan housing. Installing a Back System Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
6 Position the fan in the fan housing. 7 Lower the replacement fan into the housing until it snaps into place. Removing a Back System Fan Housing CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Ensure power is removed. 2 Open the system.
Figure 3-8. Removing a Back System Fan Housing 3 4 2 1 1 Fan housing latch 2 Fan housing 3 Fan loop handle 4 Location of fan housing Installing a Back System Fan Housing CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Ensure power is removed.
4 Lower the replacement fan housing into the chassis until it snaps into place. Cooling Shroud The cooling shroud directs airflow over the processors. NOTICE: Never operate your system with the cooling shroud removed. The system can overheat quickly resulting in a shutdown of the system and the loss of data. Removing the Cooling Shroud 1 Ensure power is removed. 2 Open the system. See "Removing the Top Cover" on page 60. 3 Grasp the finger holds and lift the cooling shroud straight up.
Figure 3-9. Removing the Cooling Shroud 1 2 3 1 Cooling shroud 3 Chassis slot 2 Finger holds Installing the Cooling Shroud NOTICE: When installing the cooling shroud, ensure that the shroud does not damage system cabling. 1 Ensure power is removed. 2 Open the system. See "Removing the Top Cover" on page 60. 3 Position the shroud guides above the slots in the chassis. 4 Gently press the cooling shroud down into place.
SAS Controller Card Your system includes a dedicated slot for a SAS controller card. The SAS controller card provides the SAS storage subsystem for your system’s internal hard drives. The optional SAS RAID controller card allows you to set up any internal hard drives in a RAID configuration. Although the cabling for the two types of cards is different (the SAS controller card has only one connector, while the SAS RAID controller card has two), both cards install into the dedicated slot as described below.
Figure 3-10.
Removing a SAS Controller Card NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide. 1 Ensure power is removed. 2 Open the system. See "Removing the Top Cover" on page 60. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 76. 4 Disconnect each controller connector by squeezing the connector latches and lifting the connector straight up.
Figure 3-11. 2.
1 SAS backplane 2 SAS A connector 3 GND/12V connector 4 Controller 0 connector 5 Controller 1 connector 6 SATA_A connector (on system board) 7 SATA_A connector (on Power Interposer Board) 8 Power Interposer Board (PIB) 9 PIB power connector 10 SAS B connector Installing System Components
Figure 3-12. 3.
1 SAS A connector 2 GND/+12V connector 3 SAS backplane 4 SAS B connector 5 Controller 0 connector 6 Controller 1 connector 7 System board 8 SATA_A connector (on system board) 9 SATA_A connector (on SAS backplane) 10 Control panel connector RAID Battery Installing a RAID Battery 1 Insert the RAID battery into the battery carrier. See Figure 3-13. 2 Locate the battery carrier slots at the left of the processors.
Figure 3-13. Installing a RAID Battery 3 2 1 1 Mounting hole (2) 3 Battery carrier guide 2 RAID battery latch Removing a RAID Battery 1 Remove the SAS controller card. See "Removing a SAS Controller Card" on page 80 2 Pull the RAID battery carrier latch away from the chassis. 3 Lift the RAID battery carrier out of the system. 4 Gently pulling back the two guides holding the RAID battery into the battery carrier, remove the RAID battery from the battery carrier.
Configuring the Boot Device NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program.
Figure 3-14. Installing and Removing PCI Express Cards 1 2 3 1 Expansion card retainer 3 Filler bracket 2 Card latch 4 Remove the filler bracket on the slot that you are using. NOTE: Keep the filler bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system.
NOTE: Ensure that the expansion-card bracket is also inserted into the securing slot at the bottom of the bracket slot. 6 Close the expansion-card retainer. See Figure 3-14. 7 Connect any internal or external cable(s) to the expansion card. 8 Close the system. See "Installing the Top Cover" on page 60. Removing a PCI Express Card CAUTION: Many repairs may only be done by a certified service technician.
2 Pull the locking handle until the drive releases from the chassis. See Figure 3-15. 3 Remove the drive from the chassis. Figure 3-15. Removing the Optical Drive 1 2 1 Optical drive 2 Locking handle Installing the Optical Drive 1 Insert the drive fully into the chassis until it snaps into place. 2 Push the locking handle into the drive to lock the drive into the chassis.
Replacing an Optical Drive Mounting Tray Removing an Optical Drive From an Optical Drive Mounting Tray 1 Remove the optical drive from the system. See "Removing the Optical Drive" on page 88. 2 Disconnect the ribbon cable from the back of the optical drive. See Figure 3-16.
Figure 3-16. Optical Drive and Optical Drive Mounting Tray 1 9 3 2 10 4 5 8 7 6 1 Optical drive 2 Ribbon cable 3 Hole in optical drive 4 Retaining screw 5 Retaining bracket 6 Alignment pin 7 Retaining bracket tab 8 Mounting tray notch 9 Alignment pin (left side) 10 Mounting tray 3 Unscrew the optical drive retaining screw. 4 Pull the retaining bracket away from the optical drive. 5 Remove the optical drive from the optical drive mounting tray.
Installing an Optical Drive Into an Optical Drive Mounting Tray 1 Slide the optical drive onto the left side alignment pins of the optical drive mounting tray. 2 Angle the retaining bracket tab into the optical drive mounting tray notch. 3 Press the retaining bracket against the optical drive, ensuring the alignment pin engages the optical drive hole. NOTE: The alignment pin on the retaining bracket must engage a hole in the optical drive.
• Mirrored mode requires the same DIMM type across and up-and-down channels. • In Single Channel Mode, a DIMM must be populated in the Branch 0, Channel A, DIMM 1 slot first, then you can populate the Channel A up to all 8 DIMMs. • For the Dual Channel Mode, the memory capacity upgrade path would be to populate Branch 0 of Channel A and Channel B with the same DIMM number and type, or Branch 1 of Channel C and Channel D with the same DIMM number and type.
Memory Mirroring Support The system supports memory mirroring if 16 identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled. In a mirrored configuration, the total available system memory is one-half of the total installed memory. Table 3-1.
Table 3-1.
Removing a Memory Riser CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Ensure power is removed. 2 Open the system. See "Removing the Top Cover" on page 60. 3 Push the memory riser latches toward the ends of the memory riser. See Figure 3-17.
Figure 3-17.
Installing a Memory Riser CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Ensure power is removed. 2 Open the system. See "Removing the Top Cover" on page 60. 3 Ensure the memory riser latches are rotated away from the memory riser.
• If memory mirroring is required, FBDIMMs installed in the same socket positions (numbers) across the two branches must be identical. For example, DIMMs A1 and B1 must be identical to DIMMs C1 and D1. • Additional memory can be added by installing identical pairs of DIMMs in the lowest numbered available slots. Removing the Memory Riser Cover 1 Ensure power is removed. 2 Remove the top cover. See "Removing the Top Cover" on page 60. 3 Remove the memory riser. See "Removing a Memory Riser" on page 96.
Figure 3-18. Installing Memory Modules 1 2 3 4 5 6 1 Memory riser latch 2 Memory riser 3 DIMM socket lever 4 DIMM socket 5 Memory riser tab 6 Memory riser cover 4 Insert the bottom edge of the DIMM into the socket. 5 Push down on the top edge of the DIMM. The levers at each end of the DIMM socket will close. Make sure the levers close securely. 6 Lower the memory riser DIMM cover over the DIMM slots.
Removing Memory Modules CAUTION: Use extreme care when removing DIMMs. Too much pressure can damage the connector. Apply only enough pressure on the plastic levers to release the DIMM. 1 Remove the Memory Riser Cover. See "Removing the Memory Riser Cover" on page 99. 2 Open the plastic levers on each end of the DIMM socket(s). The DIMM will lift from the socket. 3 Hold the DIMM only by the edges. Do not touch the DIMM components or the gold edge connectors. Store it in an antistatic bag.
2 Open the system. See "Removing the Top Cover" on page 60. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 76. NOTICE: When you remove the processor heat sink, the possibility exists that the processor might adhere to the processor heat sink and be removed from the socket. It is recommended that you remove the processor heat sink while the processor is still warm. NOTICE: Never remove the processor heat sink from a processor unless you intend to remove the processor.
Figure 3-19.
5 If the processor heat sink has not separated from the processor, carefully rotate the processor heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the processor heat sink off of the processor. NOTICE: If you are going to reinstall the same processor and processor heat sink, ensure that you do not disturb the thermal grease on either the processor or the processor heat sink.
Figure 3-20. Removing and Installing a Processor 4 2 3 1 1 Pin 1 mark 2 Socket release lever 3 Blue plastic tab 4 Processor NOTE: If you are removing processor 1 or processor 4, pull upward on the blue plastic tab next to the socket to open the socket-release lever. 3 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins when removing the processor.
3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 76. 4 Unpack the new processor. If any of the pins on the processor appear bent, see "Getting Help" on page 165. 5 If you are adding an additional processor, remove the processor filler blank from the socket by pressing inward on the two tabs on the filler blank and lifting the filler blank out of the system. See Figure 3-21. Figure 3-21.
NOTICE: Identifying the pin-1 corners is critical to positioning the processor correctly. Pin-1 corners of processors 3 and 4 are opposite orientation of pin-1 corners of processors 1 and 2. Identify the pin-1 corner of the processor by locating the tiny gold triangle on one corner of the processor. Place this corner in the same corner of the ZIF socket identified by a corresponding triangle. 7 Install the processor in the socket.
12 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "System Setup Options" on page 43. 13 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 149 for information about running the diagnostics and troubleshooting processor problems. System Battery The system battery is a 3.0-volt (V), coin-cell battery.
Figure 3-22. Replacing the System Battery 1 2 1 Battery connector 2 System battery 6 Place the new battery with the "+" facing up into the battery connector and gently press down on the battery until it snaps into place. 7 Install the memory risers on the left side of the system. See "Installing a Memory Riser" on page 98 8 Install the top cover. See "Installing the Top Cover" on page 60. 9 Reconnect the system to its electrical outlet and turn the system and any attached peripherals on.
Activating the NIC TOE To add TCP/IP Offload Engine (TOE) functionality to the system, install the TOE NIC hardware key in the TOE_KEY socket on the system board. See "System Board Jumpers and Connectors" on page 153. I/O Riser Removing the I/O Riser CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-23. Removing I/O Riser 1 2 3 1 Retention latch 3 I/O Riser 2 Card latch Installing the I/O Riser 1 Align the I/O riser card with its corresponding card connector on the system board, the card latch (at the front), and the expansion slot (at the back). 2 Slide the card down until it seats in its connector. 3 Rotate the retention latch at the back of the card slot into the down position.
Installing a DRAC The Dell Remote Assistant Card (DRAC) attaches to the I/O riser. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Open the system. See "Removing the Top Cover" on page 60. 2 Remove the I/O riser. See "Removing the I/O Riser" on page 110.
Figure 3-24.
4 Slide the DRAC onto the metal tab of the I/O riser. 5 Align the DRAC with the three DRAC mounting posts on the I/O riser. CAUTION: To prevent damage to components on the I/O riser, support the I/O riser at each of the plastic clips. 6 Press the DRAC onto the I/O riser until three DRAC mounting posts snap into place. 7 Attach the two ribbon cables from the I/O riser to the DRAC.
Figure 3-25. Removing the SAS Backplane (3.5-inch Hard Drives) 6 5 3 7 4 2 1 8 1 Fan connector 2 SAS backplane 3 Control panel connector (front) 4 SATA A connector 5 Control panel connector (back) 6 SAS A connector 7 GND/+12V connector 8 SAS B connector 5 Disconnect the control panel connector from the front of the SAS backplane. See Figure 3-25.
6 Disconnect the GND/+12V connector from the SAS backplane. See Figure 3-25. 7 Disconnect the SAS A connector from the SAS backplane. See Figure 3-25. 8 Disconnect the SATA_A connector from the SAS backplane. See Figure 3-25. 9 Pull the blue plunger on the SAS backplane forward and then lift the SAS backplane up to disengage it from the fan connectors. 10 Pull the SAS backplane away from the forward bulkhead of the chassis. Installing the SAS Backplane (3.
2 Open the system. See "Removing the Top Cover" on page 60. 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 76. 4 Remove the processor heat sinks. See "Removing a Processor Heat Sink" on page 101. 5 Remove the hard drives. See "Hard Drives" on page 62. 6 Disconnect the SAS A cable from the SAS backplane. See Figure 3-26.
Figure 3-26. Removing the SAS Backplane (2.5-inch Hard Drives) 1 2 3 4 5 6 7 1 SAS backplane 2 Latch 3 SAS A connector 4 SAS B connector 5 Cable guide 6 Backplane power connector 7 Chassis hook 7 Disconnect the SAS B cable from the SAS backplane. See Figure 3-26. 8 Remove the cable guide. See Figure 3-26.
9 Disconnect the backplane power cable. See Figure 3-26. 10 Depress the latch and lift the SAS backplane off the chassis hooks. See Figure 3-26. 11 Remove the SAS backplane from the chassis. Installing the SAS Backplane (2.5" Hard Drives) 1 Position the SAS backplane above the chassis hooks. See Figure 3-26. 2 Press down on the SAS backplane until the latch clicks. 3 Connect the backplane power cable. See Figure 3-26. 4 Install the cable guide. See Figure 3-26.
Figure 3-27. Removing the Power Interposer Board 1 7 2 3 4 6 5 1 Power Interposer Board (PIB) 2 PIB power 3 SATA_MODULE connector 4 CDROM connector 5 Chassis hook 6 Latch 7 Fan connector 6 Disconnect the SATA PLANAR connector from the back of the PIB. See Figure 6-7. 7 Disconnect the PLANAR connector from the PIB. See Figure 6-7.
8 Depress the latch and lift the PIB off the chassis hooks. See Figure 3-27. 9 Remove the PIB from the chassis. Installing the Power Interposer Board 1 Position the Power Interposer board above the chassis hooks. See Figure 3-27. 2 Press down on the Power Interposer board until the latch snaps. 3 Connect the SATA PLANAR connector to the Power Interposer board. 4 Connect the PLANAR connector to the Power Interposer board. 5 Connect the control panel connector. 6 Install the system board.
System Board (Service-only Procedure) Removing the System Board Figure 3-28.
1 Intrusion switch 2 SAS backplane 3 Center brace 4 Center brace channel 5 Center brace lock 6 Heat sink retention bracket 7 ZIF lever 8 System board 9 SATA_A connector 10 SATA_B connector 11 Blue plunger 12 CONTROL PANEL connector 13 SIGNAL connector 14 PWR DIST CONN connectors (2) CAUTION: Exercise care when removing the system board to prevent damage to cables, connectors, and components. 1 Ensure power is removed.
16 Lift the ZIF levers on processors 1 and 4 to facilitate removing the heat sink retention bracket. 17 Remove the heat sink retention bracket by removing the eight screws that hold it to the system board. 18 Disconnect the PWR DIST CONN connectors from the system board at J9K1 and J9K2. 19 Disconnect the SIGNAL connector from the system board at J9K3. 20 Disconnect the CONTROL PANEL connector from the system board at J9J1.
9 Install the heat sink retention bracket, ensuring the blue lifts are under the ZIF levers. Secure the heat sink retention bracket with eight screws. 10 Lower the ZIF levers on processors 1 and 4. 11 Lower the center brace into the chassis until the brace locks snap into place. 12 Route the SATA_A cable through the channel in the center brace. 13 Connect the SATA_A connector to the system board at J3E2. 14 Install the back fans and housings. See "System Fans" on page 70. 15 Install the I/O riser.
Installing System Components
Troubleshooting Your System 4 Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Table 4-1. Start-Up Routine Indications Look/listen for: Action An unfamiliar constant scraping or grinding sound when you access a drive. See "Getting Help" on page 165. The keyboard indicators. See "Troubleshooting the Keyboard" on page 130. The USB diskette drive activity indicator. See "Troubleshooting a USB Device" on page 132. The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 132. The CD drive activity indicator.
Table 4-2.
In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector. 3 Determine whether the system has monitors attached to both the front and back video connectors. The system supports only one monitor attached to either the front or back video connector. When a monitor is connected to the front panel, the back panel video connector is disabled.
If the problem is not resolved, see "Getting Help" on page 165. Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using PowerEdge Diagnostics" on page 149. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step.
2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using PowerEdge Diagnostics" on page 149. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on page 132. Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly.
2 Remove power from the system and any USB devices. 3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector. 4 Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 165. 5 If possible, swap the interface cable with a known working cable. If the problem is resolved, replace the interface cable. If the problem persists, see "Getting Help" on page 165.
• Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" on page 41. 5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed.
6 Close the system. See "Installing the Top Cover" on page 60. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 165. 8 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "PCI Express Add-in Cards" on page 86. 9 Run the appropriate online diagnostic test. See "Using PowerEdge Diagnostics" on page 149.
5 Run the system board tests in the system diagnostics. See "Executing System Diagnostics" on page 150. If the tests fail, see "Getting Help" on page 165. Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.
Troubleshooting Power Supplies Problem • System-status indicators are amber. • Power-supply fault indicators are amber. • Front panel status LCD indicates a problem with the power supplies. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
5 Install a new power supply. See "Installing a Power Supply" on page 69. If the problem persists, see "Getting Help" on page 165. Troubleshooting System Cooling Problem Systems management software issues a fan-related error message. Action Ensure that none of the following conditions exist: • Ambient temperature is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow. • An individual cooling fan has failed. See "Troubleshooting a Fan" on page 138.
3 Locate the faulty fan indicated by the LCD display or diagnostic software. For the identification number of each fan, see Figure 3-1. 4 Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "System Fans" on page 70. NOTE: Wait 30 seconds for the system to recognize the fan and determine whether it is working properly. 5 If the problem is not resolved, install a new fan. See "System Fans" on page 70. If the replacement fan is working properly, close the system.
If the amount of memory installed matches the system memory setting, go to step step 14. 4 Remove power from the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Removing the Top Cover" on page 60. 6 Remove the memory risers. See "Removing a Memory Riser" on page 96. 7 Remove the memory riser covers. See "Removing the Memory Riser Cover" on page 99. 8 Reseat the memory modules in their sockets.
14 If a memory error occurs: a Remove power from the system and attached peripherals, and disconnect the system from its electrical outlet. b Open the system. See "Removing the Top Cover" on page 60. c Perform step c through step f in step 13 for each memory module installed. If the problem persists, see "Getting Help" on page 165. Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot.
If the problem is not resolved, see "Getting Help" on page 165. Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
5 Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. NOTICE: Do not perform the following step if you have a SAS RAID controller card. 6 If you have the non-RAID SAS controller card, remove the hard drive and swap its drive bay location with another hard drive that is functioning properly. If the problem is resolved, reinstall the hard drive in the original bay.
Troubleshooting a SAS or SAS RAID Controller Card NOTE: When troubleshooting a SAS or SAS RAID controller card, also see the documentation for your operating system and the controller card. Problem • Error message indicates a problem with the SAS or SAS RAID controller card. • SAS or SAS RAID controller card performs incorrectly or not at all. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
7 Ensure that the controller card is firmly seated in its connector. See "SAS Controller Card" on page 78. 8 If you have a SAS RAID controller card, ensure that the following RAID components are properly installed and connected: • Memory module • Battery 9 Verify that the cable connections between the SAS backplane(s) and the SAS controller card are correct. See "Installing an SAS Controller Card" on page 80.
1 Run the appropriate online diagnostic test. See "Using the System Setup Program" on page 41. 2 Remove power from the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Removing the Top Cover" on page 60. 4 Ensure that each expansion card is firmly seated in its connector. See "PCI Express Add-in Cards" on page 86. 5 Close the system. See "Installing the Top Cover" on page 60.
Troubleshooting Processors Problem • Error message indicates a processor problem. • Front panel status LCD indicates a problem with the processors or system board. • A processor heat sink is not installed for each processor. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
c Remove all the processors. See "Processors" on page 101. d Install a processor into the socket for processor 1. See "Processors" on page 101. NOTE: To locate the processors, see Figure 3-1. e Close the system. See "Installing the Top Cover" on page 60. f Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. g Run the appropriate online diagnostic test. h If the test completes successfully, then repeat steps a through g.
Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem. Using PowerEdge Diagnostics To assess a system problem, first use the online PowerEdge diagnostics.
• View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor and keyboard) are functioning, you can use the system diagnostics to help identify the problem. Executing System Diagnostics The system diagnostics is run from the utility partition on your hard drive.
Table 5-1. System Diagnostics Testing Options Testing Option Function Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results. Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results.
Viewing Information and Results The tabs in the Customize window provide information about the test and the test results. The following tabs are available: 152 • Results — Displays the test that ran and the result. • Errors — Displays any errors that occurred during the test. • Help — Displays information about the currently selected device, component, or test. • Configuration — Displays basic configuration information about the currently selected device.
Jumpers and Connectors 6 This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers and Connectors Figure 6-1 shows the location of the configuration jumpers and connectors on the system board. Table 6-1 lists the jumper settings. Table 6-2 shows the location and describes the system board connectors.
Figure 6-1. System Board Jumpers and Connectors 1 2 3 4 5 6 7 8 9 10 11 12 13 14 33 32 31 15 16 30 J7E2 29 28 27 26 17 25 24 23 22 21 20 19 18 Table 6-1. System Board Jumpers Jumper Location Setting Description Clear NVRAM J7E2 1-3 Clear NVRAM 3 - 5(default) Normal mode 2-4 Enable password 4 - 6 (default) Disable password Password enable J7E2 System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of system board connectors.
Table 6-2.
Table 6-2. System Board Connectors Connector Description 27 J5E1 TOE KEY HEADER 28 J3E4 INT-USB 29 J3E2 SATA_A 30 J1F1 MEMORY RISER_D 31 XBT1D1 BATTERY 32 J2D2 MEMORY RISER_C 33 J1B2 FAN 5 SAS Backplane Connectors Figure 6-3 shows the locations of the connectors on the SAS backplane for 2.5-inch systems.
Figure 6-2. SAS Backplane Connectors (2.
Figure 6-3. SAS Backplane Connectors (2.5-Inch System) (Back) 1 1 SAS B 3 Backplane power 2 3 2 SAS_A Figure 6-4 and Figure 6-5 show the locations of the connectors on the SAS backplane for 3.5-inch systems.
Figure 6-4. SAS Backplane Connectors: 3.
Figure 6-5. SAS Backplane Connectors: 3.5-inch x5 Option (Back) 2 3 4 5 1 1 SATA_A 2 Control Panel 3 Backplane B 4 GND/+12V 5 Backplane A Power Interposer Connectors Figure 6-6 and Figure 6-7 show the locations for the Power Interposer connections on 2.5-inch systems.
Figure 6-6. Power Interposer Connectors: 2.5-inch x8 Option (Front) 1 2 3 4 5 1 Fan 2 GND/+12v 3 Backplane power 4 SATA_MODULE 5 CDROM 6 FAN 6 Figure 6-7. Power Interposer Connectors: 2.
Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" on page 41. The password jumper enables these password features or disables them and clears any password(s) currently in use. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions in your Product Information Guide.
15 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 16 Assign a new system and/or setup password. To assign a new password using the System Setup program, see "Assigning a System Password" on page 50.
Jumpers and Connectors
7 Getting Help Obtaining Assistance If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Troubleshooting Your System" on page 127 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Running the System Diagnostics" on page 149 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 169.
Online Services You can learn about Dell products and services on the following websites: www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses: • Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.
Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 170. Support Service Dell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 170. 2 Include a copy of the invoice and a letter describing the reason for the return.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
Contacting Dell For customers in the United States, call 800-WWW.DELL (800.999.3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.
Glossary A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. AMBIENT TEMPERATURE located. — The temperature of the area or room where the system is ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S. A P P L I C A T I O N — Software designed to help you perform a specific task or series of tasks.
. Otherwise, you must restart the system by pressing the reset button or by turning the system off and then back on. B O O T A B L E D I S K E T T E — A diskette that is used to start your system if the system will not boot from the hard drive. B T U — British thermal unit. B U S — An information pathway between the components of a system. Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system.
the output. D E V I C E D R I V E R — A program that allows the operating system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers—must be loaded from the config.sys file or as memory-resident programs (usually, from the autoexec.bat file). Others must load when you start the program for which they were designed. DH CP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
E X P A N S I O N B U S — Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals, such as NICs. E X P A N S I O N C A R D — An add-in card, such as a NIC or SCSI adapter, that plugs into an expansion-card connector on the system board. An expansion card adds some specialized function to the system by providing an interface between the expansion bus and a peripheral. EXPANSION-CARD CONNECTOR plugging in an expansion card.
H — Hexadecimal. A base-16 numbering system, often used in programming to identify addresses in the system’s RAM and I/O memory addresses for devices. In text, hexadecimal numbers are often followed by h. — A system or device that functions without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network using an Internet browser.
K B — Kilobyte(s); 1024 bytes. K B P S — Kilobit(s) per second. K B P S — Kilobyte(s) per second. K E Y C O M B I N A T I O N — A command requiring you to press multiple keys at the same time (for example, ). — Kilogram(s); 1000 grams. KG KHZ — Kilohertz. K M M — Keyboard/monitor/mouse. K VM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. L AN — Local area network.
MAH — Milliampere-hour(s). M B — Megabit(s); 1,048,576 bits. MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. M B P S — Megabits per second. MB P S — Megabytes per second. MB R — Master boot record. M E M O R Y A D D R E S S — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. MEMORY MODULE the system board.
NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. PARITY — Redundant information that is associated with a block of data. — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. You must format each logical drive with the format command.
RAID — Redundant array of independent disks. A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. See also guarding, mirroring, and striping. RAM — Random-access memory. The system’s primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you turn off your system. RAS — Remote Access Service.
S M P — Symmetric multiprocessing. Used to describe a system that has two or more processors connected via a high-bandwidth link and managed by an operating system, where each processor has equal access to I/O devices. S N MP — Simple Network Management Protocol. A standard interface that allows a network manager to remotely monitor and manage workstations.
by changing settings in the configuration software for the devices. UNI X — An operating system written in the C programming language. A precursor to Linux. U P L I N K P O R T — A port on a network hub or switch used to connect to other hubs or switches without requiring a crossover cable. UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus.
W — Watt(s). W H — Watt-hour(s). WIN.INI FILE — A start-up file for the Windows operating system. When you start Windows, it consults the win.ini file to determine a variety of options for the Windows operating environment. The win.ini file also usually includes sections that contain optional settings for Windows application programs that are installed on the hard drive.
Index A C alert messages, 39 carrier RAID battery, 84 replacing hard-drive, 66 B configuration baseboard management controller, 54 jumpers, 153 memory, 44 memory mirroring, 94 memory sparing, 93 non-optimal memory, 93 processor, 44 RAID, 13 back-panel features, 19 baseboard management controller BMC, 54 configuration, 54 battery RAID, 84 removing, 85 system, 108 replacing, 108 troubleshooting, 136 blank drive installing, 63 removing, 62 memory, 92 power supply, 68, 137 processor filler, 106 spac
D damaged system troubleshooting, 135 Dell contacting, 170 Enterprise Training and Certification, 167 diagnostics executing, 150 messages, 39 PowerEdge, 149 running system, 149 support service, 167 system, 149 testing options, 150 when to use, 150 drive blank installing, 63 removing, 62 removing, 88 retainer, 87 troubleshooting, 145 external device connecting, 18, 20 F fan hot-plugging front, 71 installing back, 73 installing front, 70 removing back, 72 removing front, 70 fan housing installing, 75 removi
H hot-plug hard drive, 65 I/O riser, 111 memory modules, 99 memory riser, 98 optical drive, 89 optical drive into mounting tray, 92 PCI Express card, 86 Power Interposer Board, 121 power supply, 69 processor, 105 processor heat sink, 104 RAID battery, 84 SAS backplane (2.5-inch hard drives), 119 SAS backplane (3.5-inch hard drives), 116 SAS controller card, 80 SAS hard drive into SATAu drive carrier, 66 SATA hard drive into SATAu hard drive carrier, 67 system battery. See Replacing.
K removing, 88 removing from a mounting tray, 90 troubleshooting, 141 keyboard troubleshooting, 130 M memory general installation guidelines, 92 information screen, 45 installing modules, 99 installing riser, 98 mirroring support, 94 non-optimal configurations, 93 population rules, 98 removing modules, 101 removing riser, 96 removing riser cover, 99 sparing support, 93 troubleshooting, 139 messages responding to error, 41 N NIC activating TOE, 110 troubleshooting, 133 O optical drive, 88 installing, 89
back fan housing, 74 cooling shroud, 76 drive blank, 62 front fan, 70 hot-plug hard drive, 64 I/O riser, 110 LCD status messages, 33 memory modules, 101 memory riser, 96 memory riser cover, 99 optical drive, 88 optical drive from mounting tray, 90 PCI Express card, 88 Power Interposer Board, 119 power supply, 68 processor, 104 processor filler blank, 106 processor heat sink, 101 RAID battery, 85 SAS backplane (2.5" hard drives), 116 SAS backplane (3.
SAS backplane connectors, 156 installing (2.5" Hard Drives), 119 installing (3.5" Hard Drives), 116 removing (2.
keyboard, 130 mouse, 131 NIC, 133 optical drive, 141 power supplies, 137 processor, 147 SAS or SAS RAID controller card, 144 serial I/O device, 132 start-up routine, 127 system battery, 136 system memory, 139 USB device, 132 video, 129 wet system, 134 U USB device troubleshooting, 132 using system setup, 41 V video troubleshooting, 129 W warning messages, 39 wet system troubleshooting, 134 Index 189
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