Dell EMC PowerStore Installation and Service Guide for PowerStore 1000, 3000, 5000, 7000, and 9000 Models Version 1.x December 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Additional Resources.....................................................................................................................8 Chapter 1: Install a new base enclosure and optional expansion enclosure..................................... 9 Install a new base enclosure............................................................................................................................................. 9 Choose where to install the base enclosure......................................
Add a new drive to the base enclosure........................................................................................................................30 Removing the front bezel..........................................................................................................................................30 Remove a drive filler module.....................................................................................................................................30 Install a 2.5" drive...
Power down the node................................................................................................................................................ 53 Remove the node........................................................................................................................................................ 53 Remove the top cover from the node....................................................................................................................
Remove the top cover from the node....................................................................................................................84 Transfer parts from the faulted node to the replacement node......................................................................84 Transfer the internal battery backup module....................................................................................................... 85 Install the top cover on the node...........................................
Appendix C: Power control procedures....................................................................................... 112 Power control procedure considerations....................................................................................................................112 Power control procedures preview.............................................................................................................................. 114 Powering off procedures for PowerStore node....................
Preface As part of an improvement effort, revisions of the software and hardware are periodically released. Some functions that are described in this document are not supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information about product features. Contact your technical support professional if a product does not function properly or does not function as described in this document.
1 Install a new base enclosure and optional expansion enclosure Follow these procedures to add a new base enclosure and an optional 25-drive expansion enclosure to the system. For a detailed overview of these components, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions for handling replaceable units on page 106 before handling parts.
● Bezel Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1.
Figure 2. Installing the system in the enclosure Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models or PowerStore Networking Guide for PowerStore X Models. Connect power cables Prerequisites If you are also installing an expansion enclosure, wait to power up the base enclosure until after you have powered up the expansion enclosure. Steps 1. Plug each power cable into the base enclosure power supply. Figure 3.
Figure 4. Connecting to the PDU After you connect the power cables, the base enclosure automatically starts up. Discover your system Once you have completed installing your base enclosure and optional expansion enclosures, discover your newly installed enclosure, and then create a cluster. You can proceed in one of the following ways: ● Direct connection – This is the recommended procedure and requires that you are physically present in the data center or lab where the base enclosure is installed.
Verify shipping package contents Confirm that you received all the equipment that is required to install the new 25-drive expansion enclosure.
Removing a filler panel About this task In most cases, the front space into which you will install the enclosure is covered by a filler panel, which is attached to latch brackets. If one or more filler panels cover the space where you want to install the enclosure, remove each panel using the procedure that follows. Steps 1. Remove the filler panel. 2. Use a flatblade screwdriver or similar tool to pry off the latch brackets (Prying off a latch bracket on page 14). CL4064 Figure 5.
Figure 6. Installing the rails 5. Repeat for the other rail. Install the expansion enclosure on the rails Steps 1. With help from another person, lift the expansion enclosure and, from the front of the rack, slide the expansion enclosure onto the rails. 2. Push the expansion enclosure into the rack until the slam latches engage and lock the system into the rack. Figure 7. Securing the system in the rack 3.
Installing drives If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are already installed in the enclosure, you are ready to install the bezel. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot.
CL5262 Figure 9. Installing the bezel Cable the base enclosure to the expansion enclosure Follow these guidelines to cable base enclosure to an expansion enclosure. Prerequisites Apply cable labels at each end of the following cables: ● Node to first expansion enclosure ● Node to last expansion enclosure ● Expansion enclosure to expansion enclosure if you are installing more than one Steps 1.
Expansion enclosure 0 B A Node B A Figure 10. Cabling the base enclosure to one expansion enclosure NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Connect expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 11. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable from pulling out of the connection.
Verify the operation of the new part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you installed the new part. 3. From the Hardware card, select the view of the system where the part was installed. The status of the part should read Healthy. If the status is Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure the part is correctly seated, or call support.
Component Quantity Rail kit, including 1 Snap-in rails (2) Screws (3 per rail) CL5583 Power cords (2), either 2 Black and gray C13/C14 Black and gray C13/C20 Bezel for expansion enclosure (with key) 1 Mini-SAS HD cables (1 m or 2 m copper) to loop back the last expansion enclosure to the node 2 Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack. Steps 1.
CL4064 Figure 12. Prying off a latch bracket Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1.
Install the expansion enclosure on the rails Steps 1. With help from another person, lift the expansion enclosure and, from the front of the rack, slide the expansion enclosure onto the rails. 2. Push the expansion enclosure into the rack until the slam latches engage and lock the system into the rack. Figure 14. Securing the system in the rack 3.
Figure 15. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed before placing the system into operation. Failure to remove the protective plastic strip will cause the system to overheat. About this task Refer to Installing the bezel on page 23 while performing the procedure that follows. Steps 1.
Connect expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 17. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable from pulling out of the connection. Cable the base enclosure to the new expansion enclosure Follow these guidelines to cable the base enclosure in a running system to a new expansion enclosure.
Expansion enclosure 1 B A Expansion enclosure 0 B A Node B A Figure 18.
Expansion enclosure 2 Expansion enclosure 1 Expansion enclosure 0 Node B A B A B A B A Figure 19. Cabling the base enclosure to three expansion enclosures NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Verify the operation of the new part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you installed the new part. 3. From the Hardware card, select the view of the system where the part was installed.
2 Base enclosure service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 106 before handling replaceable parts.
Figure 20. Pushing the latch cover up 3. Push down the orange button to release the latch. 4. Remove the drive from the slot. Figure 21. Removing a 2.5" drive 5. Place the drive on a static-free surface. Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot.
Figure 22. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of a replacement drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the enclosure where you replaced the faulted drive. 3. From the Hardware card, select the drive. The status of the replacement drive should read Healthy.
Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. b. c. d. e. Open PowerStore Manager. Click Settings on the upper right of the screen. Click General Support. Under Drives, Power Supplies, and Other Parts, click Return Part.
Figure 23. Removing a drive filler module Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the enclosure. 3. Push the orange button until the drive is fully seated in the slot. 4.
Figure 24. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of a new part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the part. 3. From the Hardware card, select the view of the system where you added the part. The status of the part should read Healthy.
Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains the faulted part. 3. From the Hardware card, select the view of the system where the faulted part is located.
Figure 26. Removing the power cable 2. Push and hold the orange release tab to the left (to the right for the bottom power supply) and grasp the power supply by its handle. Remove the power supply by pulling it from the node. Figure 27. Removing a power supply Install a power supply About this task The power supplies are installed in the top and bottom nodes, meaning that the top power supply is installed upside-down. This procedure works for installing either power supply. Steps 1.
0 1 1 3 XXX XXX XXXX XX REV:XXX 2 Figure 28. Installing a power supply 3. Connect the power cable to the power supply and secure the cord with the retention bail at the connector. Figure 29. Inserting the power cable Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3. From the Hardware card, select the view of the system where the part was replaced.
3. For more information about returning customer-replaceable parts: a. b. c. d. e. Open PowerStore Manager. Click Settings on the upper right of the screen. Click General Support. Under Drives, Power Supplies, and Other Parts, click Return Part. If your screen does not show the Return Part link, contact your service provider for instructions. Replace an embedded module Take the following actions to remove the faulted embedded module and install the replacement embedded module into the system.
Table 2. Embedded module LEDs (continued) LED Location Port link Node fault Node power Unsafe to remove State Description Green Link up with high speed. Amber Link up with degraded speed. Off Link down. Amber Fault has occurred in the node or one of its components. Off No fault has occurred. Normal operation. Green Node is on (main power). Off Node is off. White Do not remove the node. Improper removal could cause data loss.
Figure 31. Releasing the lever on the embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Figure 32. Removing the embedded module from the system 4. Remove the embedded module from the slot.
Transfer the 4-port card If you are replacing the embedded module, remove the 4-port card from the old embedded module and install it into the new embedded module. Do not transfer the 4-port card while replacing a node. Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module. 2. Remove both air dams at the front of the embedded module by loosening the captive screws. 3. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. Figure 33.
Install a 4-port card Steps 1. Align the 4-port card in the embedded module so that the ports on the front line up with the slots on the front of the embedded module. 2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place. If the 4-port card does not smoothly seat, re-align the pegs and try again. Figure 35. Seating the 4-port card 3. Gently push down on the upper-left circle on the 4-port card. 4. Push up on the blue tabs until they lock into place.
As the embedded module is installed, the release lever rotates inward. Figure 37. Installing the embedded module 2. When the embedded module is fully seated, push the release lever back into the system until the orange tab locks the lever in place. Figure 38. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement part Steps 1.
Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3.
Table 3. Embedded module LEDs (continued) LED Location Ethernet port link Ethernet port activity SAS port and activity link Port link Node fault Node power Unsafe to remove State Description Green Link established. Off No link established. Amber blinking Port activity. Off No port activity. Blue SAS port link is up. Off No link established. Green Link up with high speed. Amber Link up with degraded speed. Off Link down. Amber Fault has occurred.
Figure 40. Releasing the lever on the embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Figure 41. Removing the embedded module from the system 4. Remove the embedded module from the slot. Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module.
2. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. Figure 42. Opening the retaining tabs 3. Lift the 4-port card off the pegs, and pull the 4-port card away from the embedded module. NOTE: If you are having difficulty removing the 4-port card, loosen the four captive screws that secure the air dam to the front of the embedded module . Figure 43. Removing the 4-port card Install a 4-port card Steps 1.
Figure 44. Seating the 4-port card 3. Gently push down on the upper-left circle on the 4-port card. 4. Push up on the blue tabs until they lock into place. Figure 45. Locking the 4-port card into position 5. If necessary, tighten the four captive screws that secure the air dam to the front of the embedded module. 6. Install the SFPs into the embedded module. Install an embedded module Steps 1. Align the embedded module with the empty slot and carefully push it into the slot.
Figure 46. Installing the embedded module 2. When the embedded module is fully seated, push the release lever back into the system until the orange tab locks the lever in place. Figure 47. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control procedures. Verify the operation of a new part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you installed the new part. 3.
Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3.
Example EMC3551 Figure 48. Removing an SFP module Install an SFP module Steps 1. Verify that the replacement SFP module has the same part number as the failed SFP module. The part number is on a label attached to the SFP module. 2. Push the spring release latch up and slide the new SFP module into the port until it is securely connected. EMC3550 Figure 49. Installing an SFP module 3. Push the spring release down to lock the SFP module into place. 4. Reconnect the cable to the replacement SFP module.
Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. b. c. d. e. Open PowerStore Manager. Click Settings on the upper right of the screen. Click General Support. Under Drives, Power Supplies, and Other Parts, click Return Part.
Table 4. Base enclosure I/O module LEDs (continued) LED Location State Description Amber Power fault Power down the node Power down the node as described in Power control procedures. Remove a faulted I/O module Steps 1. Pull the trigger mechanism on the I/O module handle to release it. CAUTION: Do not pull the node from the base enclosure. Pulling the node from the base enclosure disrupts the system cache. Figure 51. Releasing the I/O module 2. Gently pull the I/O module from the slot. Figure 52.
Figure 53. Installing an I/O module 2. When the I/O module appears seated, push and release the small button on the handle. ● If the button remains in, the module is fully seated. ● If the button springs back, gently push the module further into the chassis, then push it again. ● If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2. Figure 54. Locking in the I/O module 3. Connect the cables into the assigned I/O module ports.
Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. b. c. d. e. Open PowerStore Manager. Click Settings on the upper right of the screen. Click General Support. Under Drives, Power Supplies, and Other Parts, click Return Part.
Figure 55. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 56. Disengaging the locking mechanism 4.
5. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 58. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 59. Removing the top cover Remove the faulted fan module Steps 1. Disconnect the fan module power cable from the motherboard.
Figure 60. Disconnecting fan power cable 2. Unhook the fan module power cable from the cable holder. 3. Squeeze the blue release tabs. 4. Lift the fan module away from the motherboard. Figure 61. Removing the fan from the motherboard Install a new fan module Steps 1. Place the fan module into the mounting position in the node. 2. Squeeze the blue tabs and press downward to lock the fan module into position. 3. Connect the fan module power cable to the connector on the motherboard.
Figure 62. Installing the fan module Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 63. Aligning the top cover 2. Pull the top cover forward to secure it in place.
Figure 64. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 65. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted.
Figure 66. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3.
Replace a dual inline memory module (DIMM) Take the following actions to remove the faulted DIMM and install the replacement DIMM into the system. The DIMMs are located within the node. You can access the DIMMs by removing the node from the chassis and opening the top cover. NOTE: The DIMMs must stay in their original position. Do not move any DIMMs to a different slot. Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system.
Figure 67. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 68. Disengaging the locking mechanism 4.
5. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 70. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 71. Removing the top cover Remove the faulted dual inline memory module Steps 1. Locate the faulted DIMM as described in Identify a faulted part from PowerStore Manager.
Figure 72. Top view of the node NOTE: The leftmost DIMM slot is 23, and the slots decrease sequentially to slot 0 on the far right. 2. Depress the white or black retaining tabs downward to free the DIMM from its slot. 3. Remove the faulted DIMM. Figure 73. Removing the DIMM Install the dual inline memory module Steps 1. Touching only the outside edges of the DIMM, align the DIMM with the connector. 2. Firmly push the carrier straight down into the connector.
Figure 74. Installing the DIMM 3. Ensure that the tabs have locked into place and the DIMM is secure. Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 75. Aligning the top cover 2. Pull the top cover forward to secure it in place.
Figure 76. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 77. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted.
Figure 78. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3.
Replace an internal M.2 boot module Take the following actions to remove the faulted internal M.2 boot module and install the replacement internal M.2 boot module into the system. The internal M.2 boot module are located within the node. You can access the internal M.2 boot module by removing the node from the chassis and opening the top cover. Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system.
Figure 79. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 80. Disengaging the locking mechanism 4.
5. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 82. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 83. Removing the top cover Remove the faulted internal M.2 boot module Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.
Figure 84. Removing the M.2 boot module adaptor 4. Identify the faulted internal M.2 boot module. One internal M.2 boot module is labeled DRIVE 0 and the other is labeled DRIVE 1. In PowerStore Manager, DRIVE 0 is identified as InternalM.2BootModule0 and DRIVE 1 is identified as InternalM.2BootModule1. 5. On the faulted internal M.2 boot module, gently pull the handle on the release tab to separate it from the tab holding it in place. 6. Gently pull straight up on the pull tab to free it from the M.
Figure 86. Installing the internal M.2 boot module into the M.2 boot module adaptor 4. Touching only the outside edges of the M.2 boot module adaptor, align the M.2 boot module adaptor with the connector. 5. Firmly push the M.2 boot module adaptor straight down into the connector. When the M.2 boot module adaptor is fully seated, you will hear a snap, and feel the connector latches click into place. Figure 87. Installing the M.2 boot module adaptor Install the top cover on the node Steps 1.
Figure 88. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 89. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in.
Figure 90. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 91. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures.
The status of the replacement part should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly seated, or contact your service provider. Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days.
CAUTION: Do not remove a node while the "Unsafe to remove" LED is lit. The location of this LED is described in Embedded module LEDs. If the LED is lit, the node has not been properly shut down. CAUTION: Because nodes include cooling fans, they should be removed for as short a time as possible. Do not remove nodes from a live system unless replacement parts are available. Steps 1. Rotate the power cable retention bail to the left (right for top power supply).
Figure 94. Removing the node 5. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 95. Releasing the top cover 2. Lift the top cover upward, and remove it from the node.
Figure 96. Removing the top cover Remove the faulted M.2 boot module adaptor Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.2 boot module adaptor by the blue retaining tabs. 2. Press the blue retaining tabs downward to free the M.2 boot module adaptor from its slot. 3. Touching only the outside edges of the M.2 boot module adaptor, remove the M.2 boot module adaptor. Figure 97. Removing the M.2 boot module adaptor 4. Remove the internal M.2 boot modules: a.
Figure 98. Removing the internal M.2 boot modules from the M.2 boot module adaptor Install the M.2 boot module adaptor Steps 1. Place the internal M.2 boot modules that you removed from the faulted M.2 boot module adaptor into the new M.2 boot module adaptor. NOTE: The side of the internal M.2 boot module with the barcodes should be facing up. 2. Align the blue tab on the replacement internal M.2 boot module with the slot on the M.2 boot module adaptor and gently push it into place. 3.
Figure 100. Installing the M.2 boot module adaptor Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 101. Aligning the top cover 2. Pull the top cover forward to secure it in place.
Figure 102. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 103. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted.
Figure 104. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3.
Replace a node Take the following actions to remove the faulted node from the enclosure and install the replacement node. Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains the faulted part. 3.
Figure 105. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it. Figure 106. Disengaging the locking mechanism 4.
5. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 108. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 109.
● ● ● ● ● Transfer Transfer Transfer Transfer Transfer the power supply. the I/O modules and fillers. the embedded module without removing the 4-port card. the internal M.2 boot modules without removing them from the adapters. DIMMs. NOTE: Move DIMMs one at a time from the faulted node to the same slot on the replacement node. ● Transfer internal fans. ● Transfer the internal battery backup module.
Figure 111. Removing the BBU from the motherboard Install the internal battery backup module Install the internal battery backup module into the replacement node. Steps 1. Place the internal battery backup module into position on the motherboard. Figure 112. Placing the internal battery backup module into position 2. Close the clip around the center of the internal battery backup module until it clicks into place. 3. Replace the gray padding around the top of the internal battery backup module. 4.
Figure 113. Connecting the internal battery backup module cable to the motherboard Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 114. Aligning the top cover 2. Pull the top cover forward to secure it in place.
Figure 115. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 116. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted.
Figure 117. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3.
3 Expansion enclosure service procedures The expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 106 before handling replaceable parts.
Removing a drive filler module Steps 1. Insert your finger into the cutout on the bottom of the drive filler module (2). 2. With your thumb push in the latch on the top of the drive filler module, and pull the module out of the slot (2). 1 2 CL5219 Figure 119. Removing a drive filler module Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1.
Figure 120. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3. If the bezel has a key lock, lock the bezel with the provided key. CL5262 Figure 121. Installing the bezel Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2.
The status of the replacement part should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the part is correctly seated, or contact your service provider. Replace a faulted drive in a 25-drive expansion enclosure Take the following actions to remove a faulted drive from a 25-drive expansion enclosure and install a replacement drive.
CL5261 Figure 122. Removing the front bezel Remove a faulted drive Steps 1. Locate the drive with the blinking amber LED fault light. 2. Push down the orange button to release the latch. 3. Remove the drive from the slot. Figure 123. Removing a drive 4. Place the drive on a static-free surface. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position.
Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the enclosure. 3. Push the orange button until the drive is fully seated in the slot. 4. Push the latch down until it locks into place. Figure 124. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2.
Verify the operation of a replacement drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the enclosure where you replaced the faulted drive. 3. From the Hardware card, select the drive. The status of the replacement drive should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. 4. Click Stop Blink LED.
# # CL5982 Figure 126. LCC fault LED About this task CAUTION: The DAE must have at least one LCC installed while the enclosure is powered up; do not remove both LCCs while AC power is on. Steps 1. Attach an ESD wristband to your wrist and the enclosure. 2. Remove each cable connected to the LCC by gently pulling the connector latches to release the cable from the connector. Note where the cables connect to the LCC because you will reconnect them later. CL5983 Figure 127. Disconnecting an LCC cable 3.
b. Press the orange handle buttons to release the LCC, pull the latches outward, and remove the LCC from its slot. 1 2 CL5984 Figure 128. Removing an LCC 4. Place the LCC on a clean, static-free surface. Installing a replacement LCC Steps 1. Attach an ESD wristband to your wrist and the enclosure. 2. Pull out the latches on the LCC and make sure they stay in the open position. 3.
1 2 CL5985 Figure 129. Installing an LCC 4. Press the latches to secure the LCC. 5. Reconnect each cable to the port from which it was removed. Results The LCC power LED turns on.
# # CL5986 Figure 130. LCC power LED Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3. From the Hardware card, select the view of the system where the part was replaced. The status of the replacement part should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager.
Replace a power/cooling module in a 25-drive expansion enclosure Take the following actions to remove the faulted power/cooling module from the 25-drive expansion enclosure and install a replacement power/cooling module. Identify a faulted part from PowerStore Manager Before you replace a part, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted part. Steps 1. From PowerStore Manager, select Hardware. 2.
Figure 132. Unplugging the power cord from an AC power supply/cooling module 3. On a DC power/cooling module, pinch the spring releases on each side of the power cord plug and pull the plug out of the connector. Spring Release CL5060 Figure 133. Unplugging the power cord from a DC power supply/cooling module 4. Remove the power/cooling module as follows: a. Press the orange handle button to release the module. b. Pull the latch outward, and remove the power/cooling module from its slot.
1 2 CL5984 Figure 134. Removing an AC power/cooling module Installing a replacement power/cooling module Steps 1. Install the power/cooling module in the enclosure within two minutes: a. Gently insert the power/cooling module into the enclosure, being sure that the module is completely seated. b. Press the latch in to secure the power/cooling module.
1 2 CL5990 Figure 135. Installing a power/cooling module 2. For an AC power/cooling module: a. Plug the power cord into the power/cooling module. b. Secure the cord with the retention bail at the connector The bail prevents the power cord from pulling out of the connector.
Figure 136. Plug in the power cord 3. For a DC power/cooling module, push the power cord plug into the connector until it snaps in place. Verify the operation of a replacement part Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted part. 3. From the Hardware card, select the view of the system where the part was replaced. The status of the replacement part should read Healthy.
A Safety precautions for handling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system. Topics: • Handling replaceable units Handling replaceable units This section describes the precautions that you must take and the general procedures that you must follow when removing, installing, and storing any replaceable unit.
Hardware acclimation times Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation.
condensation. Refer to Hardware acclimation times on page 107 to ensure the replaceable unit has thermally stabilized to the operating environment. NOTE: Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these components while the storage system is running. However, the system requires that front bezels should always be attached to ensure EMI compliance. Make sure you reattach the bezel after replacing a component.
B Discovering PowerStore Appliances Once you have configured your networks and completed installing the appliances, you can discover your PowerStore appliance and begin the initial configuration process. Topics: • Discover your system Discover your system Once you have completed installing your base enclosure and optional expansion enclosures, discover your newly installed enclosure, and then create a cluster.
● Default password: Password123# Discovery with a remote connection Network Node If you do not have access to the base enclosure, deploy a workstation or virtual machine on the same network as the PowerStore system and use the PowerStore Discovery Utility to discover and create a cluster. B A Network Node Figure 137. PowerStore T model B A Figure 138.
Steps 1. From your workstation or virtual machine, launch the PowerStore Discovery Utility. 2. Select the unconfigured base enclosure for which you want to create a cluster. 3. Log on to PowerStore Manager and begin the initial configuration process using the following default credentials: ● Username: admin ● Default password: Password123# Remote discovery with a static IP address You can discover PowerStore systems remotely using a static IP.
C Power control procedures Learn how to power down and power up the system.
○ Go out of service mode (reboot argument). ○ Power on the node (power_on argument). For more information about the service scripts, see the PowerStore Service Scripts Guide. ● If both nodes in an appliance reboot in service mode, always return Node A to normal mode first to avoid management software conflicts. After Node A is operating normally, you can return Node B to normal mode.
Power control procedures preview The following table provides a preview of the steps that are required to power off or up the relevant component in your cluster: Table 5. Power control procedures preview Component Action PowerStore T model PowerStore X model Node Power off Use PowerStore Manager. Use VMware vCenter server. Or Run a service script. Power on ● If the node was removed from the chassis, reseat the node into the chassis, and reconnect its power cable.
Power off a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information: ● Management IP address of the cluster to log in to PowerStore Manager ● PowerStore Manager user account credentials with administrator privileges NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager.
3. Enter the username and password that is associated with the service account, and log in. The login prompt indicates the node that you are logged into. For example, the letter "A" in the prompt [SVC:user@FNM12345678910-A~]$ indicates that you are logged into node A. 4. Based on the node you are logged into, run one of the following commands: ● svc_node shutdown local to power off the node you are logged into. ● svc_node shutdown peer to power off the peer node.
● ● ● ● Power Power Power Power on on on on a a a a PowerStore PowerStore PowerStore PowerStore T model node using a service script on page 117 T model node by reseating the node on page 117 X model node using a service script on page 117 X model node by reseating the node on page 118 Power on a PowerStore T model node using a service script Prerequisites Obtain the following information: ● Management IP address of the appliance that contains the node.
About this task Use the following procedure to power on (power up) a PowerStore X model node in scenarios such as: ● You are remote and cannot reseat the node. ● Node was not removed from the chassis. ● Embedded module, I/O module, and 4-port card were replaced. Steps 1. Launch an SSH client, and connect to the appliance using the management IP address. Since only the peer node is powered on, you are connected directly to the peer node of the appliance. 2.
Reboot a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information: ● Management IP address of the cluster to log in to PowerStore Manager ● PowerStore Manager user account credentials with administrator privileges NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager.
● svc_node reboot peer to reboot the peer node. For more information, see the PowerStore Service Scripts Guide. 5. Enable support notifications as described in Enable support notifications on page 129. Reboot a PowerStore X model node Prerequisites Obtain the following information: ● Address of the VMware vCenter server associated with the appliance ● Associated vCenter server account credentials NOTE: Do not power off or reboot a node, if the peer node is not operating normally.
● Obtain the following information: ○ Management IP address of the appliance. In PowerStore Manager, go to Settings > Networking > Networking IPs > Management. Review the Management IPs table to identify the management IP address associated with the appliance. ○ Service account credentials ○ Service tags of the appliance and, if applicable, the associated expansion enclosures About this task Use the following procedure to power off (power down) a PowerStore T model appliance.
About this task Use the following procedure to power off (power down) a PowerStore X model appliance: Steps 1. Disable support notifications as described in Disable support notifications on page 129. 2. Log in to the associated vCenter server. 3. Shut down the user VMs on both ESXi hosts using vCenter commands. NOTE: Do not manually shut down the controller VMs on the ESXi hosts for the nodes.
About this task Use the following procedure to power on a PowerStore X model appliance: Steps 1. If nodes were removed, reseat the nodes back into the base enclosure chassis. 2. If applicable, ensure that expansion enclosures are also reseated into the cabinet. 3.
Steps 1. Disable support notifications as described in Disable support notifications on page 129. 2. Use one of the following ways to issue a power off command: ● Using PowerStore Manager: a. Select the Settings icon, and then select Power Down in the Cluster section. b. On the confirmation prompt, enter the service password, and then click Power Down. ● Using service script: a. Launch an SSH client, and connect to the appliance using the management IP address. b.
Powering on procedures for PowerStore cluster This section includes the following procedures: ● Power on a PowerStore T model cluster on page 125 ● Power on a PowerStore X model cluster on page 125 Power on a PowerStore T model cluster About this task Use the following procedure to power on a PowerStore T model cluster: Steps 1. If nodes were removed, reseat the nodes into the relevant base enclosure chassis. 2.
Wait for the task to complete. 6. In vCenter server, right-click the controller VM for node A, and power it on. NOTE: The PowerStore controller VM can take around 10-15 minutes to power on. 7. In a web browser, try accessing PowerStore Manager for the cluster, and wait for the login prompt to appear. 8. Exit the ESXi host for the node B from Maintenance Mode. Wait for the task to complete. Controller VM for node B automatically gets restarted. 9. Power on user VMs on the ESXi hosts for both nodes. 10.
D Data collection Learn how to collect support materials to help troubleshoot the appliances in your system. Topics: • • Support materials collection Collect support materials Support materials collection You can collect support materials to help troubleshoot the appliances in your system. Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic information.
Results When the job completes, the system posts the job information, including its status, on the Support Materials page. Next steps After the job is finished, you can download the data collection to a client, send the collection to support, or delete the collection. Select the data collection, then select Download, Send to Support, or Delete.
E Support Notifications Learn how to disable and enable support notifications. Topics: • • Disable support notifications Enable support notifications Disable support notifications To avoid unnecessarily alerting Customer Support of an outage, disable support notifications before starting procedures that disconnect a node by powering down or rebooting. Steps 1. In PowerStore Manager, go to Settings > Support > Disable Support Notifications. 2. Click the checkbox for the appliance that you are servicing.
F Reinitialize the system Learn how to reset the entire system to the original, default factory settings. Topics: • Reinitialize the system Reinitialize the system Reinitializing the system resets the entire system to the original, default factory settings. You can reinitialize the system using service scripts. To use service scripts to reinitialize the system, refer to the PowerStore Series Service Scripts Guide.
