Reference Guide
Table Of Contents
- Dell EMC PowerStore Service Scripts Guide
- Contents
- Additional Resources
- Introduction
- Service Commands
- Shut down and reboot an appliance (svc_appliance)
- Provision an appliance (svc_appliance_provisioning)
- Capture array configuration data (svc_arrayconfig)
- Make space on the root partition (svc_cleanup)
- Clear firmware update (svc_clear_fw_update_alert)
- Shut down a SAN cluster (svc_cluster)
- Diagnose a create cluster failure (svc_cluster_diag)
- Cluster management (svc_cluster_management)
- Configure new SLICs (svc_commit_slic)
- Check status of or restart container (svc_container_mgmt)
- Support materials (svc_dc)
- Generate a support materials bundle (svc_dc run)
- Delete a support materials bundle (svc_dc delete)
- List support materials (svc_dc list)
- List all support material profiles (svc_dc list_profiles)
- List all system dump files (svc_dc list_dumps)
- Download an existing support materials bundle (svc_dc download)
- Upload a support materials bundle (svc_dc upload)
- System diagnostics (svc_diag)
- Check datapath stats (svc_dp_oos_check)
- Collect flash and NVMe statistics (svc_drive_stats)
- Factory reset (svc_factory_reset)
- Perform a health check on the appliance (svc_health_check)
- Help (svc_help)
- Hypervisor diagnostics (svc_hypervisor)
- Inject troubleshooting software tool (svc_inject)
- Install service tools (svc_inject run)
- Delete an injected service tool (svc_inject delete)
- Display information about a specific package (svc_inject info)
- Generate a root or recovery package key (svc_inject generate-key)
- Deactivate service escalation (svc_inject deactivate)
- View service escalation status (svc_inject status)
- Review system journal logs (svc_journalctl)
- Install the PowerStore system (svc_manufacturing)
- Retrieve information as a root user (svc_mgmt_operations)
- Migrate a cluster or DVS to another vCenter (svc_migrate_to_vcenter)
- Run service scripts using SSH tunneling (svc_nas)
- Download the ACL database of a file system (svc_nas nas_svc_acldb_dump)
- Manage Dynamic Access Control (svc_nas nas_svc_dac)
- Generate an SDNAS archive file (svc_nas nas_svc_dc)
- Manage NAS servers (svc_nas nas_svc_nas)
- Show statistics for NDMP and PAX backup sessions (svc_nas_nas_svc_paxstats)
- Run a Linux tcpdump (svc_nas nas_svc_tcpdump)
- Back up NAS server configuration (svc_nas_cbr)
- CIFS Support (svc_nas_cifssupport)
- Enable HA monitoring (svc_nas_enable_ha_monitoring)
- Advanced NAS settings (svc_nas_tools and svc_nas_global_tools)
- Upgrade or roll back a NAS node (svc_nas_ndu)
- Repair NAS NDU (svc_nas_ndu_repair)
- Reboot, shut down, and turn on a node (svc_node)
- Check and fix the NTP status (svc_ntp_ctl)
- Disable password reset (svc_password_mgmt)
- Troubleshoot and repair (svc_remote_support)
- List the remote configuration (svc_remote_support list)
- Modify the remote support configuration (svc_remote_support_modify)
- Modify contact information (svc_remote_support modify_contact)
- Reinitialize the remote support configuration (svc_remote_support reinitialize)
- Restart SupportAssist (svc_remote_support restart)
- Check the connectivity status (svc_remote_support connectivity)
- Manage the remote syslog (svc_remote_syslog)
- Remove appliance (svc_remove_appliance)
- Repair software (svc_repair)
- Replace the DPE (svc_replace_dpe)
- Service mode operation (svc_rescue_state)
- Enable, disable, or display security protocols (svc_security_protocol)
- Grant service user access (svc_service_config)
- Gain root privileges (svc_service_shell)
- Software recovery (svc_software_recovery)
- Connect to the peer node service container (svc_ssh_peer)
- View capacity metrics (svc_volume_space_metrics)
- System Journal Fields
Action Description
list
List the components of the remote support configuration.
If SupportAssist is enabled, this script also reports the eVE docker container status.
modify_contact
Modify the remote support user contact information and credentials.
restart
SupportAssist only. Restart the eVE docker on the current appliance if enabled.
connectivity
List the appliance remote support connectivity status.
reinitialize
SupportAssist only. Reinitialize the eVE docker on the current appliance if enabled. This action stops the
container, restarts it, and reprovisions the container.
NOTE: When this command is used, the SupportAssist configuration and connectivity might be lost
or temporarily lost. The SupportAssist configuration is reverted to the cluster configuration.
.
List the remote configuration (svc_remote_support list)
This service script lists the remote support configurations.
Format
svc_remote_support list [-h]
Optional arguments
Qualifier
Description
-h, --help Show the help message and exit.
Modify the remote support configuration
(svc_remote_support_modify)
This service script modify the remote support configuration. Configuring SupportAssist does not verify the remote support
connection. Use the --CONNECTIVITY_COMMAND argument for the svc_remote_support command to verify connections.
The SupportAssist configuration that is established using this script is not persistent and therefore is not saved in the
management database. Upon node or appliance failure, configuration and connectivity information may be lost. In such cases,
you must restore the configuration back to the cluster configuration using --revert_changes_to_db option or the --
REINITIALIZATION_COMMAND argument.
Format
svc_remote_support modify [-h] [--gateway_address GATEWAY_ADDRESS]
[--revert_changes_to_db]
[--proxy_password PROXY_PASSWORD]
[--proxy_port PROXY_PORT] [--disable]
[--proxy_address PROXY_ADDRESS]
[--i_accept_license_agreement]
[--proxy_user PROXY_USER]
[--type
{SUPPORT_ASSIST__Direct_Tier3,SUPPORT_ASSIST__Gateway_Tier3}]
[--force_disable]
Service Commands
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