Reference Guide

Optional arguments
Qualifier Description
-h, --help Show the help message and exit.
--gateway_address
Address of gateway endpoint.
--revert_changes_to_db
Revert the SupportAssist configuration back to the cluster configuration.
--proxy_password
Use the proxy password.
--proxy_port
Specify the proxy port.
--disable
Disable support assist.
--proxy_address
Use the proxy address.
--i_accept_license_agreement
Accept the license agreement.
--proxy_user
Specify the proxy user.
--type
Modify the type of SupportAssist.
There are two types:
● SUPPORT_ASSIST__Direct_Tier3
● SUPPORT_ASSIST__Gateway_Tier3
--force_disable
Disables SupportAssist even if there is no active end-to-end connection.
Use case
If you decommission a gateway before disabling SupportAssist on a cluster, the appliance cannot communicate with the
decommissioned gateway. The appliance also cannot migrate to a new gateway. Using the --force_disable argument on
each appliance allows you to disable SupportAssist.
Modify contact information (svc_remote_support modify_contact)
This service script modifies the remote support configuration.
Format
svc_remote_support modify_contact [-h] [--phone PHONE]
[--first_name FIRST_NAME]
[--last_name LAST_NAME]
[--email EMAIL]
contact_id
Optional arguments
Qualifier
Description
-h, --help Show the help message and exit.
--first_name
Specify the first name of the contact.
--last_name
Specify the last name of the contact.
--email
Specify the contact email.
--phone
Specify the contact mobile phone.
78 Service Commands