Dell EMC PowerStore Installation and Service Guide for PowerStore 1000, 3000, 5000, 7000, and 9000 Models Version 2.x June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Additional Resources.....................................................................................................................8 Chapter 1: Install a new base enclosure and optional expansion enclosure..................................... 9 Install a new base enclosure............................................................................................................................................. 9 Choose where to install the base enclosure......................................
Remove a drive filler module.................................................................................................................................... 30 Install a 2.5" drive.........................................................................................................................................................31 Verify the operation of an added drive..................................................................................................................
Replace a fan module....................................................................................................................................................... 53 Before you begin..........................................................................................................................................................54 Identify a faulted fan module from PowerStore Manager.................................................................................54 Power down the node........
Verify the operation of a replacement M.2 boot module adaptor................................................................... 84 Return a faulted part.................................................................................................................................................. 84 Replace a node...................................................................................................................................................................85 Before you begin.............
Unpacking a part.........................................................................................................................................................110 Appendix B: Power control procedures........................................................................................111 Power control procedure considerations.................................................................................................................... 111 Power control procedures preview....................
Preface As part of an improvement effort, revisions of the software and hardware are periodically released. Some functions that are described in this document are not supported by all versions of the software or hardware currently in use. The product release notes provide the most up-to-date information about product features. Contact your service provider if a product does not function properly or does not function as described in this document.
1 Install a new base enclosure and optional expansion enclosure Follow these procedures to add a new base enclosure and an optional 25-drive expansion enclosure to the system. For a detailed overview of these components, see the PowerStore Hardware Information Guide. NOTE: Review the information in Safety precautions for handling replaceable units on page 108 before handling parts.
● ● ● ● Power cords SAS cable SAS cable label sheet Bezel Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1.
Figure 2. Installing the system in the enclosure Cable the base enclosure appliance to switches For switch cabling information, refer to the PowerStore Networking Guide for PowerStore T Models or PowerStore Networking Guide for PowerStore X Models. NOTE: Do not connect the power cables until you have completed network configuration.
2. Connect the other end of the power cable to the power distribution unit (PDU) on the rack. Figure 4. Connecting to the PDU After you connect the power cables, the base enclosure automatically starts up. Discover your system Once you have completed installing your base enclosure and optional expansion enclosures, discover your newly installed enclosure. Refer to PowerStore Networking Guide for PowerStore T Models or PowerStore Networking Guide for PowerStore X Models for details.
Verify shipping package contents Confirm that you received all the equipment that is required to install the new 25-drive expansion enclosure.
Removing a filler panel About this task In most cases, the front space into which you will install the enclosure is covered by a filler panel, which is attached to latch brackets. If one or more filler panels cover the space where you want to install the enclosure, remove each panel using the procedure that follows. Steps 1. Remove the filler panel. 2. Use a flatblade screwdriver or similar tool to pry off the latch brackets (Prying off a latch bracket on page 14). CL4064 Figure 5.
Figure 6. Installing the rails 5. Repeat for the other rail. Install the expansion enclosure on the rails Steps 1. With help from another person, lift the expansion enclosure and, from the front of the rack, slide the expansion enclosure onto the rails. 2. Push the expansion enclosure into the rack until the slam latches engage and lock the system into the rack. Figure 7. Securing the system in the rack 3.
Installing drives If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are already installed in the enclosure, you are ready to install the bezel. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot.
CL5262 Figure 9. Installing the bezel Cable the base enclosure to the expansion enclosure Follow these guidelines to cable base enclosure to an expansion enclosure. Prerequisites NOTE: If you are installing the first expansion enclosure into a running system, connect the power cables to the expansion enclosure before completing these steps.
Expansion enclosure 0 B A Node B A Figure 10. Cabling the base enclosure to one expansion enclosure NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet. Connect expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 11. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable from pulling out of the connection.
Add a 25-drive expansion enclosure Take the following actions to add a 25-drive expansion enclosure to a running system with existing 25-drive expansion enclosures. NOTE: If this is the first expansion enclosure, refer to Install a 25-drive expansion enclosure. Summary of tasks for adding an expansion enclosure To add an expansion enclosure to a running system, complete the tasks below in the order in which they appear. This document provides instructions for completing each task.
Component Quantity Bezel for expansion enclosure (with key) 1 Mini-SAS HD cables (1 m or 2 m copper) to loop back the last expansion enclosure to the node 2 Choose where to install the expansion enclosure Before installing the new expansion enclosure, you should determine the placement of the new expansion enclosure within the rack. Steps 1.
Install the rails in the cabinet This task describes the procedure to install one rail. After installing one rail, repeat the procedure for the other rail. The procedure is the same for both the left and right rail. You can install the rails into either a square or round hole rack. Steps 1. Position the rail end piece so the label FRONT is located at the front of the rack and facing towards the inside of the rack, while orienting the rear of the rail to align level with the holes on the rear of the rack. 2.
Figure 14. Securing the system in the rack 3. If securing the system for shipment in the rack or in other unstable environments, locate the hard mount captive screw under each latch and tighten using a #2 Phillips screwdriver. Installing drives If the drives shipped separately from the enclosure, install them in the enclosure now. If the drives are already installed in the enclosure, you are ready to install the bezel.
Figure 15. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Prerequisites CAUTION: If the protective plastic strip is present on the front of the bezel, it must be removed before placing the system into operation. Failure to remove the protective plastic strip will cause the system to overheat. About this task Refer to Installing the bezel on page 23 while performing the procedure that follows. Steps 1.
Connect expansion enclosure power cables Steps 1. Connect the power cable to the power/cooling module: Figure 17. Attaching power cable 2. Attach the retention bail (strain relief) to the base of the power cable. The retention bail prevents the power cable from pulling out of the connection. Cable the base enclosure to the new expansion enclosure Follow these guidelines to cable the base enclosure in a running system to a new expansion enclosure.
Expansion enclosure 1 B A Expansion enclosure 0 B A Node B A Figure 18.
Expansion enclosure 2 Expansion enclosure 1 Expansion enclosure 0 Node B A B A B A B A Figure 19. Cabling the base enclosure to three expansion enclosures NOTE: For additional cabling diagrams, refer to the Cable Label Worksheet.
2 Base enclosure service procedures The base enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 108 before handling replaceable parts.
Figure 20. Pushing the latch cover up 3. Push down the orange button to release the latch. 4. Remove the drive from the slot. Figure 21. Removing a 2.5" drive 5. Place the drive on a static-free surface. Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot.
Figure 22. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of a replacement drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the drive. 3. On the Components card, under Drives, expand BaseEnclosure and select the drive. The status of the replacement drive should read Healthy.
Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. b. c. d. e. Open PowerStore Manager. Click Settings on the upper right of the screen. Click General Support. Under Drives, Power Supplies, and Other Parts, click Return Part.
Figure 23. Removing a drive filler module Install a 2.5" drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2. With the latch fully opened, gently push the drive into the slot. The latch begins to rotate downward when it meets the enclosure. 3. Push the orange button until the drive is fully seated in the slot. 4.
Figure 24. Installing a 2.5" drive 5. If you are installing an NVMe NVRAM drive, push the latch cover into place. The activity light flashes to indicate that the spin-up sequence has begun. Verify the operation of an added drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the drive. 3. On the Components card, under Drives, expand BaseEnclosure and select the drive. The status of the drive should read Healthy.
Identify a faulted power supply from PowerStore Manager Before you replace a power supply, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted power supply. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that includes the power supply that you need to replace. 3. On the Components card, under Rear View, expand BaseEnclosure. 4. Expand the node that includes the power supply, and then select PSU0.
Figure 26. Removing the power cable 2. Push and hold the orange release tab to the left (to the right for the bottom power supply) and grasp the power supply by its handle. Remove the power supply by pulling it from the node. Figure 27. Removing a power supply Install a power supply About this task The power supplies are installed in the top and bottom nodes, meaning that the top power supply is installed upside-down. This procedure works for installing either power supply. Steps 1.
0 1 1 3 XXX XXX XXXX XX REV:XXX 2 Figure 28. Installing a power supply 3. Connect the power cable to the power supply and secure the cord with the retention bail at the connector. Figure 29. Inserting the power cable Verify the operation of a replacement power supply Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the power supply. 3. On the Components card, under Rear View, expand BaseEnclosure. 4.
2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3. For more information about returning customer-replaceable parts: a. b. c. d. e. Open PowerStore Manager. Click Settings on the upper right of the screen. Click General Support. Under Drives, Power Supplies, and Other Parts, click Return Part. If your screen does not show the Return Part link, contact your service provider for instructions.
Table 2. Embedded module LEDs (continued) LED Location Ethernet port link Ethernet port activity SAS port and activity link Port link Node fault Node power Unsafe to remove State Description Green Link established. Off No link established. Amber blinking Port activity. Off No port activity. Blue SAS port link is up. Off No link established. Green Link up with high speed. Amber Link up with degraded speed. Off Link down.
Figure 31. Releasing the lever on the embedded module 3. Pull the release lever away from the system. The embedded module releases from the system as you pull the lever. Figure 32. Removing the embedded module from the system 4. Remove the embedded module from the slot.
Transfer the 4-port card If you are replacing the embedded module, remove the 4-port card from the old embedded module and install it into the new embedded module. Do not transfer the 4-port card while replacing a node. Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module. 2. Remove both air dams at the front of the embedded module by loosening the captive screws. 3. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. Figure 33.
2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place. If the 4-port card does not smoothly seat, re-align the pegs and try again. Figure 35. Seating the 4-port card 3. Gently push down on the upper-left circle on the 4-port card. 4. Push up on the blue tabs until they lock into place. Figure 36. Locking the 4-port card into position 5. Replace both air dams and tighten the captive screws. 6. Install the SFPs into the embedded module.
Figure 37. Installing the embedded module 2. When the embedded module is fully seated, push the release lever back into the system until the orange tab locks the lever in place. Figure 38. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement embedded module Steps 1. From PowerStore Manager, select Hardware. 2.
Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days. The materials required to return your defective part are supplied with the good part shipment. Steps 1. Package the faulted part in the shipping box that contained the replacement part. 2. Ship the failed part to your service provider as described in the instructions that were included with the replacement part. 3.
Embedded module LEDs Use the fault LEDs to identify the faulted part. Figure 39. Embedded module LEDs Table 3. Embedded module LEDs LED Embedded module power Ethernet port link Ethernet port activity SAS port and activity link Port link Node fault Node power Unsafe to remove Location State Description Amber Embedded module has faulted. Off No fault has occurred, normal operation. Green Link established. Off No link established. Amber blinking Port activity. Off No port activity.
Power down the node Power down the node as described in Power control procedures. Remove an embedded module Steps 1. Label and disconnect all cables that are attached to the embedded module. CAUTION: Do not pull the node from the base enclosure. Pulling the node from the base enclosure disrupts the system cache. 2. Push the orange tab on the embedded module to release the lever. Figure 40. Releasing the lever on the embedded module 3. Pull the release lever away from the system.
Figure 41. Removing the embedded module from the system 4. Remove the embedded module from the slot. Remove a 4-port card Steps 1. Remove the SFPs from the front of the embedded module. 2. Push down the two blue tabs on the back of the 4-port card to release the 4-port card. Figure 42. Opening the retaining tabs 3. Lift the 4-port card off the pegs, and pull the 4-port card away from the embedded module.
Figure 43. Removing the 4-port card Install a 4-port card Steps 1. Align the 4-port card in the embedded module so that the ports on the front line up with the slots on the front of the embedded module. 2. Align the white pegs beneath the holes on the 4-port card. CAUTION: Do not force the 4-port card into place. If the 4-port card does not smoothly seat, realign the pegs and try again. Figure 44. Seating the 4-port card 3. Gently push down on the upper-left circle on the 4-port card. 4.
Figure 45. Locking the 4-port card into position 5. If necessary, tighten the four captive screws that secure the air dam to the front of the embedded module. 6. Install the SFPs into the embedded module. Install an embedded module Steps 1. Align the embedded module with the empty slot and carefully push it into the slot. As the embedded module is installed, the release lever rotates inward. Figure 46. Installing the embedded module 2.
Figure 47. Locking the release lever 3. Connect each cable into the same port from which it was removed. Power up the node Power up the node as described in Power control procedures. Verify the operation of a new 4-port card Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the 4-port card. 3. On the Components card, under Rear View, expand BaseEnclosure. 4. Expand the node that includes the 4-port card, expand EmbeddedModule, and then select 4PortCard.
Replace an SFP Take the following actions to remove the faulted SFP and install the replacement SFP into the system. Identify a faulted SFP module from PowerStore Manager Using PowerStore Manager, you can identify and locate a faulted SFP module. Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance that contains the SFP module that you need to replace. 3. On the Components card, under Rear View, expand BaseEnclosure. 4.
EMC3550 Figure 49. Installing an SFP module 3. Push the spring release down to lock the SFP module into place. 4. Reconnect the cable to the replacement SFP module. Example Verify the operation of a replacement SFP module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the SFP module. 3. On the Components card, under Rear View, expand BaseEnclosure. 4. Expand the node that includes the SFP module, and select the SFP module under either 4PortCard or IOModule.
Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure.
Remove a faulted I/O module Steps 1. Pull the trigger mechanism on the I/O module handle to release it. CAUTION: Do not pull the node from the base enclosure. Pulling the node from the base enclosure disrupts the system cache. Figure 51. Releasing the I/O module 2. Gently pull the I/O module from the slot. Figure 52. Removing the I/O module Install a new I/O module Steps 1. Align the module with the empty slot and carefully push the module into the slot. Figure 53. Installing an I/O module 2.
● If the button remains in, the module is fully seated. ● If the button springs back, gently push the module further into the chassis, then push it again. ● If the button still does not rest flush with its handle, remove the module and repeat steps 1 and 2. Figure 54. Locking in the I/O module 3. Connect the cables into the assigned I/O module ports. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement I/O module Steps 1.
Before you begin CAUTION: Before starting this procedure, use the PowerStore Manager Hardware view and Alerts view to verify that the appliance and peer node are healthy with no outstanding alerts. If multiple nodes need to be removed while performing this procedure, repeat this verification for each affected node before proceeding to remove the next node. If necessary, contact your service provider before starting the replacement procedure.
Figure 55. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it.
Figure 57. Removing the node 6. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 58. Releasing the top cover 2. Lift the top cover upward, and remove it from the node.
Figure 59. Removing the top cover Remove the faulted fan module Steps 1. Disconnect the fan module power cable from the motherboard. Figure 60. Disconnecting fan power cable 2. Unhook the fan module power cable from the cable holder. 3. Squeeze the blue release tabs. 4. Lift the fan module away from the motherboard.
Figure 61. Removing the fan from the motherboard Install a new fan module Steps 1. Place the fan module into the mounting position in the node. 2. Squeeze the blue tabs and press downward to lock the fan module into position. 3. Connect the fan module power cable to the connector on the motherboard. Figure 62. Installing the fan module Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node.
Figure 63. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 64. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in.
Figure 65. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 66. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures.
The status of the replacement fan module should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the fan module is correctly seated, or contact your service provider. Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days.
Remove the node This procedure describes how to remove a node from the chassis. There are two nodes. The top node is considered to be upside-down and mirrors the bottom node. The procedure for removing the top node and the bottom node is the same. About this task WARNING: Do not remove the node within five minutes of system power down to ensure that the system has had time to complete caching. CAUTION: Do not remove a node while the "Unsafe to remove" LED is lit.
Figure 68. Disengaging the locking mechanism for node B 4. Before removing the node, ensure that the wire bail is properly secured to the power supply cable of the other node to prevent accidental loss of power and cache. 5. Use the release handle to pull the node outward enough to grasp the sides with both hands. Then, with both hands supporting the node, pull the node fully out of the enclosure. Figure 69. Removing the node 6. Place the node on a clean, flat, static-free work surface.
Figure 70. Releasing the top cover 2. Lift the top cover upward, and remove it from the node. Figure 71. Removing the top cover Remove the faulted dual inline memory module Steps 1. Locate the faulted DIMM as described in Identify a faulted part from PowerStore Manager. Locate the faulted DIMM in the node by using the picture below as a reference for orientation. The DIMMs are identified by white or black retaining tabs.
Figure 72. Top view of the node NOTE: The leftmost DIMM slot is 23, and the slots decrease sequentially to slot 0 on the far right. 2. Depress the white or black retaining tabs downward to free the DIMM from its slot. 3. Remove the faulted DIMM. Figure 73. Removing the DIMM Install the dual inline memory module Steps 1. Touching only the outside edges of the DIMM, align the DIMM with the connector. 2.
● Do not seat one end of the DIMM and then the other. Figure 74. Installing the DIMM 3. Proper DIMM insertion will automatically close the latch ejectors and lock the DIMM into the socket. Verify that the latch ejectors are fully closed and have engaged the notches in the DIMM. Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 75. Aligning the top cover 2.
Figure 76. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 77. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted.
Figure 78. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement DIMM Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the DIMM. 3.
Replace an internal M.2 boot module Take the following actions to remove the faulted internal M.2 boot module and install the replacement internal M.2 boot module into the system. The internal M.2 boot module are located within the node. You can access the internal M.2 boot module by removing the node from the chassis and opening the top cover.
Figure 79. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it.
Figure 81. Removing the node 6. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 82. Releasing the top cover 2. Lift the top cover upward, and remove it from the node.
Figure 83. Removing the top cover Remove the faulted internal M.2 boot module Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.2 boot module adaptor by the blue retaining tabs. 2. Press the blue retaining tabs downward to free the M.2 boot module adaptor from its slot. 3. Touching only the outside edges of the M.2 boot module adaptor, remove the M.2 boot module adaptor. Figure 84. Removing the M.2 boot module adaptor 4. Identify the faulted internal M.2 boot module.
Figure 85. Removing the internal M.2 boot module from the M.2 boot module adaptor Install the internal M.2 boot module Steps 1. Place the internal M.2 boot module into the M.2 boot module adaptor. NOTE: The side of the internal M.2 boot module with the barcodes should be facing up. 2. Align the blue tab on the replacement internal M.2 boot module with the slot on the M.2 boot module adaptor and gently push it into place. 3. Connect the pull tab to the blue adapter. Figure 86. Installing the internal M.
Figure 87. Installing the M.2 boot module adaptor Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 88. Aligning the top cover 2. Pull the top cover forward to secure it in place.
Figure 89. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 90. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted.
Figure 91. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement internal M.2 boot module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the internal M.2 boot module. 3.
Replace an M.2 boot module adaptor Take the following actions to remove the faulted M.2 boot module adaptor and install the replacement M.2 boot module adaptor into the system. The M.2 boot module adaptor is located within the node. You can access the M.2 boot module adaptor by removing the node from the chassis and opening the top cover.
Figure 92. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it.
Figure 94. Removing the node 6. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 95. Releasing the top cover 2. Lift the top cover upward, and remove it from the node.
Figure 96. Removing the top cover Remove the faulted M.2 boot module adaptor Steps 1. Locate the M.2 boot module adaptor in the node. You can identify the M.2 boot module adaptor by the blue retaining tabs. 2. Press the blue retaining tabs downward to free the M.2 boot module adaptor from its slot. 3. Touching only the outside edges of the M.2 boot module adaptor, remove the M.2 boot module adaptor. Figure 97. Removing the M.2 boot module adaptor 4. Remove the internal M.2 boot modules: a.
Figure 98. Removing the internal M.2 boot modules from the M.2 boot module adaptor Install the M.2 boot module adaptor Steps 1. Place the internal M.2 boot modules that you removed from the faulted M.2 boot module adaptor into the new M.2 boot module adaptor. NOTE: The side of the internal M.2 boot module with the barcodes should be facing up. 2. Align the blue tab on the replacement internal M.2 boot module with the slot on the M.2 boot module adaptor and gently push it into place. 3.
Figure 100. Installing the M.2 boot module adaptor Install the top cover on the node Steps 1. Position the top cover over the node and align it with the slots in the sides at the rear of the node. Figure 101. Aligning the top cover 2. Pull the top cover forward to secure it in place.
Figure 102. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in. Figure 103. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted.
Figure 104. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures. Verify the operation of a replacement M.2 boot module adaptor About this task The M.2 boot module adaptor is not visible in PowerStore Manager, but you can view the associated internal M.2 boot module. Steps 1.
c. Click General Support. d. Under Drives, Power Supplies, and Other Parts, click Return Part. e. If your screen does not show the Return Part link, contact your service provider for instructions. Replace a node Take the following actions to remove the faulted node from the enclosure and install the replacement node.
Figure 105. Removing the power cable 2. Disconnect the network and all other cables from the back of the I/O modules and network ports on the node. NOTE: Do not remove any cables from the other node. 3. Pull the orange release trigger while gently pushing in on the node. The hook disengages from the locking mechanism, and the release tab slides out. NOTE: The node comes completely out of the chassis. Be prepared to support the node to avoid dropping it.
Figure 107. Removing the node 6. Place the node on a clean, flat, static-free work surface. Remove the top cover from the node Steps 1. While pushing down the two blue release buttons, slide the top cover towards the rear of the system, until it stops. Figure 108. Releasing the top cover 2. Lift the top cover upward, and remove it from the node.
Figure 109. Removing the top cover Transfer parts from the faulted node to the replacement node Transfer the following components from the faulted node to the corresponding locations in the replacement node. To help ensure the correct placement in the enclosure, transfer only one component at a time. NOTE: Confirm that all parts are fully seated before inserting the node into the base enclosure. NOTE: Do not add any components while the node is powering on.
Figure 110. Aligning the top cover 2. Pull the top cover forward to secure it in place. Figure 111. Securing the top cover Install the node Steps 1. Align the pins on the top of the node with the grooves on the top of the chassis. 2. Slide the node into the chassis until it stops, about halfway in.
Figure 112. Sliding the node halfway into the chassis 3. Pull the black release tab out completely, and slide the rest of the node back into the chassis. The black release tab slides back into the system as it is inserted. Figure 113. Installing the node 4. Pull the orange release trigger and push in gently to re-engage the locking mechanism. If the black release tab comes out when pulled, the locking mechanism is not engaged. Power up the node Power up the node as described in Power control procedures.
The status of the replacement node should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the node is correctly seated, or contact your service provider. Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days.
3 Expansion enclosure service procedures The expansion enclosure contains customer-replaceable components. Follow these procedures to safely replace a failed component. NOTE: Review the information in Safety precautions for handling replaceable units on page 108 before handling replaceable parts.
Removing a drive filler module Steps 1. Insert your finger into the cutout on the bottom of the drive filler module (2). 2. With your thumb push in the latch on the top of the drive filler module, and pull the module out of the slot (2). 1 2 CL5219 Figure 115. Removing a drive filler module Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1.
Figure 116. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3. If the bezel has a key lock, lock the bezel with the provided key. CL5262 Figure 117. Installing the bezel Verify the operation of an added drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you added the drive. 3.
Replace a faulted drive in a 25-drive expansion enclosure Take the following actions to remove a faulted drive from a 25-drive expansion enclosure and install a replacement drive. Identify a faulted drive from PowerStore Manager Before you replace a drive, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted drive. Steps 1. From PowerStore Manager, select Hardware. 2.
Remove a faulted drive Steps 1. Locate the drive with the blinking amber LED fault light. 2. Push down the orange button to release the latch. 3. Remove the drive from the slot. Figure 119. Removing a drive 4. Place the drive on a static-free surface. Installing a drive About this task NOTE: If you are installing multiple drives in a system that is powered up, wait at least 10 seconds before sliding the next drive into position. Steps 1. Align the drive with the guides in the slot. 2.
Figure 120. Installing a drive The activity light flashes to indicate that the spin-up sequence has begun. Installing the front bezel Steps 1. Align the bezel with the enclosure. 2. Gently push the bezel into place on the cabinet until it latches. 3. If the bezel has a key lock, lock the bezel with the provided key. CL5262 Figure 121. Installing the bezel Verify the operation of a replacement drive Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the drive.
The status of the replacement drive should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager. If the status does not change, ensure that the drive is correctly seated, or contact your service provider. 4. Click Stop Blink LED. Return a faulted part About this task For US customers, return defective material within five business days. For International customers, return defective material within 10 business days.
# # CL5982 Figure 122. LCC fault LED About this task CAUTION: The DAE must have at least one LCC installed while the enclosure is powered up; do not remove both LCCs while AC power is on. Steps 1. Attach an ESD wristband to your wrist and the enclosure. 2. Remove each cable connected to the LCC by gently pulling the connector latches to release the cable from the connector. Note where the cables connect to the LCC because you will reconnect them later. CL5983 Figure 123. Disconnecting an LCC cable 3.
b. Press the orange handle buttons to release the LCC, pull the latches outward, and remove the LCC from its slot. 1 2 CL5984 Figure 124. Removing an LCC 4. Place the LCC on a clean, static-free surface. Installing a replacement LCC Steps 1. Attach an ESD wristband to your wrist and the enclosure. 2. Pull out the latches on the LCC and make sure they stay in the open position. 3.
1 2 CL5985 Figure 125. Installing an LCC 4. Press the latches to secure the LCC. 5. Reconnect each cable to the port from which it was removed. Results The LCC power LED turns on.
# # CL5986 Figure 126. LCC power LED Verify the operation of a replacement LCC Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the LCC. 3. On the Components card, under Rear View, expand ExpansionEnclosure. 4. Select the relevant LCC. The status of the replacement LCC should read Healthy. If the status is still Faulted, wait a few minutes and refresh PowerStore Manager.
Replace a power/cooling module in a 25-drive expansion enclosure Take the following actions to remove the faulted power/cooling module from the 25-drive expansion enclosure and install a replacement power/cooling module. Identify a faulted power/cooling module from PowerStore Manager Before you replace a power/cooling module, ensure that you have identified its location within the system. Using PowerStore Manager, you can identify and locate a faulted power/cooling module. Steps 1.
Figure 128. Unplugging the power cord from an AC power supply/cooling module 3. On a DC power/cooling module, pinch the spring releases on each side of the power cord plug and pull the plug out of the connector. Spring Release CL5060 Figure 129. Unplugging the power cord from a DC power supply/cooling module 4. Remove the power/cooling module as follows: a. Press the orange handle button to release the module. b. Pull the latch outward, and remove the power/cooling module from its slot.
1 2 CL5984 Figure 130. Removing an AC power/cooling module Installing a replacement power/cooling module Steps 1. Install the power/cooling module in the enclosure within two minutes: a. Gently insert the power/cooling module into the enclosure, being sure that the module is completely seated. b. Press the latch in to secure the power/cooling module.
1 2 CL5990 Figure 131. Installing a power/cooling module 2. For an AC power/cooling module: a. Plug the power cord into the power/cooling module. b. Secure the cord with the retention bail at the connector The bail prevents the power cord from pulling out of the connector.
Figure 132. Plug in the power cord 3. For a DC power/cooling module, push the power cord plug into the connector until it snaps in place. Verify the operation of a replacement power/cooling module Steps 1. From PowerStore Manager, select Hardware. 2. Select the appliance where you replaced the faulted power/cooling module. 3. On the Components card, under Rear View, expand ExpansionEnclosure. 4. Select the relevant PSU. The status of the replacement power/cooling module should read Healthy.
A Safety precautions for handling replaceable units Review these safety considerations before replacing any parts to avoid damage to your system. Topics: • Handling replaceable units Handling replaceable units This section describes the precautions that you must take and the general procedures that you must follow when removing, installing, and storing any replaceable unit.
Hardware acclimation times Units must acclimate to the operating environment before applying power. This requires the unpackaged system or component to reside in the operating environment for up to 16 hours in order to thermally stabilize and prevent condensation.
condensation. Refer to Hardware acclimation times on page 109 to ensure the replaceable unit has thermally stabilized to the operating environment. NOTE: Your storage system is designed to be powered on continuously. Most components are hot swappable; that is, you can replace or install these components while the storage system is running. However, the system requires that front bezels should always be attached to ensure EMI compliance. Make sure you reattach the bezel after replacing a component.
B Power control procedures Learn how to power down and power up the system.
○ Power on the node (power_on argument). For more information about the service scripts, see the PowerStore Service Scripts Guide. ● If both nodes in an appliance reboot in service mode, always return Node A to normal mode first to avoid management software conflicts. After Node A is operating normally, you can return Node B to normal mode.
● Power off a PowerStore T model node using PowerStore Manager on page 113 ● Power off a PowerStore T model node using a service script on page 113 ● Power off a PowerStore X model node on page 114 Power off a PowerStore T model node using PowerStore Manager Prerequisites Obtain the following information: ● Management IP address of the cluster to log in to PowerStore Manager ● PowerStore Manager user account credentials with administrator privileges NOTE: Do not power off or reboot a node if the peer node
NOTE: External SSH management access must be enabled on the appliance. 2. Enter the username and password that is associated with the service account, and log in. The login prompt indicates the node that you are logged into. For example, the letter "A" in the prompt [SVC:user@FNM12345678910-A~]$ indicates that you are logged into node A. 3. Based on the node you are logged into, run one of the following commands: ● svc_node shutdown local to power off the node you are logged into.
Powering on procedures for PowerStore node This section includes the following procedures: ● ● ● ● Power Power Power Power on on on on a a a a PowerStore PowerStore PowerStore PowerStore T model node using a service script on page 115 T model node by reseating the node on page 115 X model node using a service script on page 115 X model node by reseating the node on page 116 Power on a PowerStore T model node using a service script Prerequisites Obtain the following information: ● Management IP address
About this task Use the following procedure to power on (power up) a PowerStore X model node in scenarios such as: ● You are remote and cannot reseat the node. ● Node was not removed from the chassis. ● Embedded module, I/O module, and 4-port card were replaced. Steps 1. Launch an SSH client, and connect to the appliance using the management IP address. Since only the peer node is powered on, you are connected directly to the peer node of the appliance. 2.
NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node. About this task Use the following procedure to reboot a PowerStore T model node using PowerStore Manager: Steps 1.
NOTE: Do not power off or reboot a node, if the peer node is not operating normally. If the peer node is experiencing any major issues, associated alerts and events appear in PowerStore Manager. Also, to avoid service interruptions, ensure that there are sufficient and healthy paths from all connected hosts to the peer node. About this task Use the following procedure to reboot a PowerStore X model node: Steps 1. Log in to the associated vCenter server. 2.
Steps 1. Log in to PowerStore Manager. 2. Under Hardware, select the appliance that you want to power off. 3. Under More Actions, select Power Down. The Validation window opens. 4. Review any errors, warnings, and recommendations. Once the appliance passes all of the validation checks, click Next. The Active Objects window opens. 5. Review the list of objects on the appliance that had I/O activity during the last five minutes. 6. Click Next. The Confirm window opens. 7.
7. If the appliance you are shutting down is the primary appliance, run the following command to specify which appliance you want to become the new primary appliance: svc_cluster_management MoveMasterAppliance 8. In PowerStore Manager, under Hardware, select the appliance that you want to power off. 9. Under More Actions, select Power Down. The Validation window opens. 10. Review any errors, warnings, and recommendations.
About this task Use the following procedure to power on a PowerStore X model appliance: Steps 1. If nodes were removed, reseat the nodes back into the base enclosure chassis. 2. If applicable, ensure that expansion enclosures are also reseated into the cabinet. 3.
Steps 1. Use one of the following ways to issue a power off command: ● Using PowerStore Manager: a. Select the Settings icon, and then select Power Down in the Cluster section. b. On the confirmation prompt, enter the service password, and then click Power Down. ● Using service script: a. Launch an SSH client, and connect to the appliance using the management IP address. b. Enter the username and password that is associated with the service account, and log in. c.
5. From vSphere, place the secondary ESXi host in Maintenance Mode. 6. Wait for the controller VM to power off. If the controller VM does not power off after 5 minutes, manually power off the VM from vSphere. When the PowerStore X model controller is powered off, ESXi finishes entering Maintenance Mode. 7. Place the primary ESXi host in Maintenance Mode. 8. Wait for the controller VM to power off. If the controller VM does not power off after 5 minutes, manually power off the VM from vSphere.
Table 7.
C Transferring the internal battery backup module Learn how to transfer the internal battery backup module from a faulted node to a replacement node. NOTE: Review the information in Safety precautions for handling replaceable units on page 108 before handling replaceable parts. Topics: • • Remove the internal battery backup module Install the internal battery backup module Remove the internal battery backup module Steps 1. Lift the gray padding away from the internal battery backup module. 2.
Figure 134. Removing the BBU from the motherboard Install the internal battery backup module Install the internal battery backup module into the replacement node. Steps 1. Place the internal battery backup module into position on the motherboard. Figure 135. Placing the internal battery backup module into position 2. Close the clip around the center of the internal battery backup module until it clicks into place. 3. Replace the gray padding around the top of the internal battery backup module. 4.
Figure 136.
D Data collection Learn how to collect support materials to help troubleshoot the appliances in your system. Topics: • • Support materials collection Collect support materials Support materials collection You can collect support materials to help troubleshoot the appliances in your system. Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic information.
Next steps After the job is finished, you can download the support materials collection to a client, send the collection to support, or delete the collection. Select the support materials collection, then select Download, Send to Support, or Delete.
E Support Notifications Learn how to disable and enable support notifications. Topics: • • Disable support notifications Enable support notifications Disable support notifications To avoid unnecessarily alerting Customer Support of an outage, disable support notifications before starting procedures that disconnect a node by powering down or rebooting. Steps 1. In PowerStore Manager, go to Settings > Support > Disable Support Notifications. 2. Click the checkbox for the appliance that you are servicing.
F Reinitialize the system Learn how to reset the entire system to the original, default factory settings. Topics: • Reinitialize the system Reinitialize the system Reinitializing the system resets the entire system to the original, default factory settings. You can reinitialize the system using service scripts. To use service scripts to reinitialize the system, refer to the PowerStore Series Service Scripts Guide. CAUTION: Reinitializing the system could result in data loss.
