Users Guide

Table Of Contents
428 Authentication, Authorization, and Accounting
In Case Of Problems in Captive Portal Deployment
When configuring captive portal, many administrators will find that the web
browsers or hosts are not able to reach the captive portal web page. This is
most often due to network issues as opposed to issues with the captive portal
service.
When deploying captive portal, first ensure that web clients on the internal
network can reach the external network by disabling captive portal entirely
and verifying connectivity. It may be required to configure DHCP relay or
DHCP snooping, add one or more default gateways in routed networks, and
ensure access to one or more DNS servers. After outside network connectivity
is verified by bringing up web pages from the external network on an internal
host on the captive portal disabled port, re-enable captive portal.