Users Guide
Appendix 1759
SupportAssist operates by periodically reporting switch identity (service tag
and serial number), configuration, logs, status, and diagnostic information to
an external SupportAssist server operated by Dell, Inc. Information is logged
periodically on the SupportAssist server.
It is recommended that Dell EMC Networking customers utilizing
SupportAssist configure the appropriate contact information using the
contact-person and contact-company commands in Support-Assist
Configuration mode.
The SupportAssist EULA is printed here:
I accept the terms of the license agreement. You can reject the license
agreement by configuring this command 'eula-consent support-assist reject'.
By installing SupportAssist, you allow Dell to save your contact information
(e.g. name, phone number and/or email address) which would be used to provide
technical support for your Dell products and services. Dell may use the information
for providing recommendations to improve your IT infrastructure.
SupportAssist also collects and stores machine diagnostic information, which
may include but is not limited to configuration information, user supplied contact
information, names of data volumes, IP addresses, access control lists, diagnostics &
performance information, network configuration information, host/server configuration
& performance information and related data (Collected Data) and transmits this
information to Dell. By downloading SupportAssist and agreeing to be bound by these
terms and the Dell end user license agreement, available at: http://www.dell.com/aeula,
you agree to allow Dell to provide remote monitoring services of your IT environment
and you give Dell the right to collect the Collected Data in accordance with Dell's
Privacy Policy, available at: http://www.dell.com/privacypolicycountryspecific, in order to
enable the performance of all of the various functions of SupportAssist during your
entitlement to receive related repair services from Dell. You further agree to
allow Dell to transmit and store the Collected Data from SupportAssist in accordance
with these terms. You agree that the provision of SupportAssist may involve
international transfers of data from you to Dell and/or to Dell's affiliates,
subcontractors or business partners. When making such transfers, Dell shall ensure
appropriate protection is in place to safeguard the Collected Data being transferred
in connection with SupportAssist. If you are downloading SupportAssist on behalf