Administrator Guide

SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
DellEMC(conf-supportassist-pers-john_doe)#email-address primary [e-mail]
DellEMC(conf-supportassist-pers-john_doe)#
3. Configure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
DellEMC(conf-supportassist-pers-john_doe)#phone primary [phone]
DellEMC(conf-supportassist-pers-john_doe)#
4. Configure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
DellEMC(conf-supportassist-pers-john_doe)#preferred-method email
DellEMC(conf-supportassist-pers-john_doe)#
5. Configure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
DellEMC(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-time
23:00
DellEMC(conf-supportassist-pers-john_doe)#
Configuring SupportAssist Server
SupportAssist Server mode allows you to configure server name and the means of reaching the server. By default, a SupportAssist server
URL has been configured on the device. Configuring a URL to reach the SupportAssist remote server should be done only under the
direction of Dell SupportChange.
To configure SupportAssist server, use the following commands.
1. Configure the name of the remote SupportAssist Server and move to SupportAssist Server mode.
SUPPORTASSIST mode
[no] server server-name
DellEMC(conf-supportassist)#server default
DellEMC(conf-supportassist-serv-default)#
2. Configure a proxy for reaching the SupportAssist remote server.
SUPPORTASSIST SERVER mode
[no] proxy-ip-address {ipv4-address | ipv6-address}port port-number [ username userid
password [encryption-type] password ]
DellEMC(conf-supportassist-serv-default)#proxy-ip-address 10.0.0.1 port 1024 username test
password 0 test1
DellEMC(conf-supportassist-serv-default)#
3. Enable communication with the SupportAssist server.
SUPPORTASSIST SERVER mode
[no] enable
DellEMC(conf-supportassist-serv-default)#enable
DellEMC(conf-supportassist-serv-default)#
4. Configure the URL to reach the SupportAssist remote server.
SUPPORTASSIST SERVER mode
810
SupportAssist