Reference Guide

Configure SupportAssist
SupportAssist is started by default. If you do not accept end user license agreement (EULA), SupportAssist is disabled.
1. Enter SupportAssist mode from CONFIGURATION mode.
support-assist
2. (Optional) Configure the SupportAssist server URL or IP address in SUPPORT-ASSIST mode.
server url server-url
3. (Optional) Configure the interface used to connect to the SupportAssist server in SUPPORT-ASSIST mode.
source-interface interface
4. (Optional) Configure the contact information for your company in SUPPORT-ASSIST mode.
contact-company name {company-name}
5. (Optional) Configure a proxy to reach the SupportAssist server in SUPPORT-ASSIST mode.
proxy-server ip {ipv4–address | ipv6–address} port port-number [username user-name
password password]
6. Trigger an activity immediately or at a scheduled time in SUPPORT-ASSIST mode.
do support-assist activity full-transfer {start—now | schedule [hourly | daily |
weekly | monthly | yearly]}
Configure SupportAssist
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# exit
OS10(conf-support-assist)# server url http://eureka.com:701
OS10(conf-support-assist)# do support-assist-activity full-transfer start-now
Remove SupportAssist schedule
OS10# no support-assist activity full-transfer schedule
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