Reference Guide

(END)
Set company name
You can optionally congure name, address and territory information. Although this information is optional, it is used by Dell Technical
Support to identify which company owns the device.
1 (Optional) Congure contact information in SUPPORT-ASSIST mode.
contact-company name name
2 (Optional) Congure address information in SUPPORT-ASSIST mode. Use the no address command to remove the conguration.
address city name state name country name zipcode number
3 (Optional) Congure street address information in SUPPORT-ASSIST mode. Use double quotes to add spaces within an address. Use
the no street-address command to remove the conguration.
street-address {address-line-1} [{address-line-2} {address-line-3}]
4 (Optional) Congure the territory and set the coverage in SUPPORT-ASSIST mode. Use the no territory command to remove
the conguration.
territory company-territory
Congure SupportAssist company
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# address city San Jose state California Country America
zipcode 95123
OS10(conf-support-assist-Eureka)# street-address "123 Main Street" "Bldg 999"
OS10(conf-support-assist-Eureka)# territory sales
Set contact information
Congure contact details in SupportAssist Company mode. You can set the name, email addresses, phone, method, and time zone.
SupportAssist contact-person congurations are optional for the SupportAssist service.
1 (Optional) Enter the contact name in SUPPORT-ASSIST mode.
contact-person first firstname last lastname
2 Enter the email addresses in SUPPORT-ASSIST mode.
email-address email-address
3 Enter the preferred contact method in SUPPORT-ASSIST mode.
preferred-method {email | phone | no-contact}
4 Enter a contact phone number in SUPPORT-ASSIST mode.
phone primary number [alternate number
Congure contact details
OS10(config)# support-assist
OS10(conf-support-assist)# contact-company name Eureka
OS10(conf-support-assist-Eureka)# contact-person first John last Smith
OS10(conf-support-assist-Eureka)# email-address [e-mail]
OS10(conf-support-assist-Eureka-JohnJamesSmith)# preferred-method email
OS10(conf-support-assist-Eureka)# phone primary 408-123-4567
Troubleshoot OS10
683