Setup Guide
Conguring SupportAssist Person
SupportAssist Person mode allows you to congure name, email addresses, phone, method and time zone for contacting the person.
SupportAssist Person congurations are optional for the SupportAssist service.
To congure SupportAssist person, use the following commands.
1 Congure the contact name for an individual.
SUPPORTASSIST mode
[no] contact-person [first <first-name>] last <last-name>
DellEMC(conf-supportassist)#contact-person first john last doe
DellEMC(conf-supportassist-pers-john_doe)#
2 Congure the email addresses to reach the contact person.
SUPPORTASSIST PERSON mode
[no] email-address primary email-address [alternate email-address]
DellEMC(conf-supportassist-pers-john_doe)#email-address primary jdoe@mycompany.com
DellEMC(conf-supportassist-pers-john_doe)#
3 Congure phone numbers of the contact person.
SUPPORTASSIST PERSON mode
[no] phone primary phone [alternate phone]
DellEMC(conf-supportassist-pers-john_doe)#phone primary +919999999999
DellEMC(conf-supportassist-pers-john_doe)#
4 Congure the preferred method for contacting the person.
SUPPORTASSIST PERSON mode
preferred-method {email | no-contact | phone]
DellEMC(conf-supportassist-pers-john_doe)#preferred-method email
DellEMC(conf-supportassist-pers-john_doe)#
5 Congure the time frame for contacting the person.
SUPPORTASSIST PERSON mode
[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]
DellEMC(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-time
23:00
DellEMC(conf-supportassist-pers-john_doe)#
Conguring SupportAssist Server
SupportAssist Server mode allows you to congure server name and the means of reaching the server. By default, a SupportAssist server
URL has been congured on the device. Conguring a URL to reach the SupportAssist remote server should be done only under the
direction of Dell SupportChange.
To congure SupportAssist server, use the following commands.
1 Congure the name of the remote SupportAssist Server and move to SupportAssist Server mode.
SUPPORTASSIST mode
868
SupportAssist