Users Guide

1. Display information on SupportAssist feature status including any activities, status of communication, last time communication sent,
and so on.
EXEC Privilege mode
show support-assist status
Dell#show support-assist status
SupportAssist Service: Installed
EULA: Accepted
Server: default
Enabled: Yes
URL: https://stor.g3.ph.dell.com
Server: chennai
Enabled: Yes
URL: http://10.16.148.19/
Activity State Last Start Last Success
----------------------- ------- ------------------------ ------------------------
full-transfer Success Aug 10 2015 11:15:26 PST Aug 10 2015 11:15:28 PST
2. Display the current configuration and changes from the default values.
EXEC Privilege mode
show running-config support-assist
Dell# show running-config support-assist
!
support-assist
!
activity full-transfer
enable
activity-manifest install testing
!
contact-company name My Company
street-address 123 Main Street
address city MyCity country MyCountry
!
contact-person first john last doe
email-address primary [e-mail]
preferred-method email
!
server default
enable
url https://192.168.1.1/index.htm
3. Display the EULA for the feature.
EXEC Privilege mode
show eula-consent {support-assist | other feature}
Dell#show eula-consent
SupportAssist EULA has been: Accepted
Additional information about the SupportAssist EULA is as follows:
By installing SupportAssist, you allow Dell to save your contact information
(e.g. name, phone number and/or email address) which would be used to provide
technical support for your Dell products and services. Dell may use the information
for providing recommendations to improve your IT infrastructure.
Dell SupportAssist also collects and stores machine diagnostic information, which
may include but is not limited to configuration information, user supplied contact
information, names of data volumes, IP addresses, access control lists, diagnostics &
performance information, network configuration information, host/server configuration
& performance information and related data (Collected Data) and transmits this
information to Dell. By downloading SupportAssist and agreeing to be bound by these
terms and the Dell end user license agreement, available at: www.dell.com/aeula,
you agree to allow Dell to provide remote monitoring services of your IT environment
and you give Dell the right to collect the Collected Data in accordance with Dells
Privacy Policy, available at: www.dell.com/privacypolicycountryspecific, in order to
enable the performance of all of the various functions of SupportAssist during your
SupportAssist
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